The State of Social Customer Service 2012 – NM Incite – not surprisingly consumers are more likely to recommend companies that provide speedy resolutions via social media (PDF)
ARM bakes DRM into graphics chips – Rethink Wireless – how does this affect open source projects running on the chip?
The importance of being social: Digital & Music Matters – Campaign Asia – SingTel respond to a tweet query in 20 mins with a phone call (paywall)
Three Strikes For File-Sharing Fails to Halt Music Sales Decline | TorrentFreak – in France. Combination of a lot of things at play. Three strikes kills trialing before purchase, youth unemployment racks Europe’s economy and the record companies have pissed people off
Sou Fujimoto designs Serpentine Gallery Pavilion 2013 – this looks so freaking awesome