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  • Outside Perspective talk on The Dot LLM era

    I gave a talk to strategists and planners from the Outside Perspective group on my recent paper The Dot LLM era? The talk looked to summarise some of the key takeaways that I had written and also reflects a slight refinement on my thinking given current events since I had drafted the paper over the Christmas holidays.

    About Outside Perspective

    Outside Perspective is a community of brand planners and strategists. All of the members of Outside Perspective are freelance or self-employed. The members clients are drawn from all around the world and all sectors.

    My presentation was the first Outside Perspective huddle of the year, where strategists share expertise and areas of interest with their peers.

    I have put in the slides at the appropriate places alongside my notes.

    Dot LLM era for Outside Perspective

    Slide1

    Good afternoon everyone. I hope I’m not depriving you too much from lunch. If I am, just tuck in, just go on mute if you are tucking in because otherwise it’ll make me hungry.

    So The Dot LL era came from a question that I posed to myself. I was working at the time for a client who is a major AI company. I was looking at all of the stuff happening around me and thought that the company that I’m working for it’s probably going to be all right. But we do feel like as if we’re in a bubble. So I then started to think about the bubble and eventually pulled it into a paper.

    Slide2

    We (the Outside Perspective) will share the PDF of this presentation and you can get the paper from the QR code later on. My thinking has been refined slightly, as I’ve thought about this presentation, just nuances here and there based on what’s been happening since I originally published the paper.

    Key points in the presentation

    Slide3

    One of the first things I was taught when I present was tell them what you will be presenting, present it, and then tell them what you told them. So this is me telling me what I’m going to tell you.

    So as a technology, LLMs (large language models), what people call AI at the moment, are making lasting changes from business to culture. It’s changing aesthetics, even though might have a negative impact like AI slop. The cultural effects are going to stay with us and evolve, just like previous technologies have done from the printing press on.

    Now looking at the economics, the question is what’s really going to happen? Because the AI sector has a valuation in trillions which is an insane amount of money to think about. There are two main challenges from an economic perspective which is where I actually really looked at this from:

    • The amortisation risk so the speed at which the hardware becomes obsolete or literally burnt out is three to five years versus the likely time to pay off because of the trillions of dollars involved.
    • The self-defeating economics of AI as I’ll go through in a bit more detail. Economics are a limitation as to how fast AI can actually be adopted without actually destroying the AI providers themselves.

    Both factors give a very narrow margin of success for Dot LLM era players from a business perspective, they need to thread themselves through to land at just the in order to succeed.

    The Long Boom

    Slide4

    When I came up with the term dot LLM era I was thinking about parallels to the dot com era. I’ll talk a little bit about the dot com era as well because I realise some people might not be terribly au fait with it. By comparison, I lived it and have the scars of my professional involvement with it.

    The dot com era happened at a time that Wired magazine termed the long boom. During this time you had US preeminence as the Warsaw Pact had collapsed and China wasn’t yet a member of the WTO. During the Clinton presidency there was a US government budget surplus, so the US had headroom for monetary policy interventions if needed.

    So if something like COVID epidemic had happened back then, they would have had much more economic flexibility to actually deal with it than we had coming into 2020.

    Today in the US at least, much more like the Reagan era that preceded the long boom.

    The West is on the back foot, there’s a resurgent Russia waging an invasion in Ukraine and ‘active measures‘ in the rest of Europe. China which is resurgent economically and militarily and from an innovation perspective which I’ll touch on a little bit later. There is high government debt particularly in the US, but also in Europe and much of the developed world as well.

    There is sticky inflation and the overall inflation figures that are quoted in the business press are actually lower than what people are actually seeing in the shops. Consumer sentiment about the economy is much worse than the headline inflation number would suggest.

    Finally, there’s a slackening labour market. That isn’t about AI at the moment. Companies say, oh, well, due to AI, we’re making layoffs. Usually they’re making layoffs through cost cutting, outsourcing and offshoring roles, they might be doing a little bit of AI in the background because we’ve given employees access to Microsoft Copilot or similar. That doesn’t mean to say that AI won’t have an impact in the near future.

    The Dot Com Bubble

    Slide5

    When we talk about the dot-com boom, we tend to think about is one thing but it was actually three interrelated bubbles that were going on.

    There was an online business bubble which was relatively low capital but had a high burn rate through that capital in an attempt to build a moat. This is what most people think of when they think about the dot com era. t

    There was a smaller, less visible bubble related to open source software. With the internet, it suddenly became much more important because you had a way of contributing to open source projects and collaborating in a way that wasn’t available between different individuals or organisations previously. While open source made software development collaboration easier, and provided good quality software to download for free, businesses struggled to build a profitable open source business model.

    Finally, there was a telecoms bubble which was capital intensive. There was a huge amount of infrastructure built out. There was vendor financing by manufacturers of networking equipment. There was industry incumbents, so companies like the BT in the UK or the Bells in the US. And then there was also new telecoms companies like Enron Broadband Services, MCI WorldCom and Qwest.

    More on them in a bit later on. But with the graph on the right, what in fact you see is the peak that was reached on the NASDAQ in March 2020 was in It took the NASDAQ 15 years to hit that peak again after the dot-com bust later that year. This is considered to be not as bad as what happened during the 2008 financial crisis. But it gives you an idea of the way things can go.

    Hyman Minsky financial instability hypothesis

    I want to introduce an idea of Minsky moments.

    Slide6

    Hyman Minsky, economist, he came up with his financial instability thesis. He considered this to be bound to three different steps that needed to occur.

    First a self-reinforcing boom driven by easy credit. Our interest rates are higher than they’ve been, but they’re still relatively low from a historical point of view.

    If you actually look at the amount of money and the valuations that are going into the likes of OpenAI and CoreWeave in January alone, you can clearly see that the self-reinforcing boom is under way.

    The second step Minsky mentioned is a shock where investors re-examine cash flows and this is what’s often termed as a ‘emperor’s new clothes‘-type moment. They suddenly start asking questions like when are we actually going to get our money repaid let alone are we going to make an obscene amount of profit on that money. We’re not quite there yet, but there has been some signs of concern from investors, (for instance when Microsoft announced its recent quarterly results). There were always those dissenting voices, but they’re actually proved prescient only in hindsight.

    Lastly, there’s a de-risking stage through rapid acid sales. So investors and management realise they’ve got a flaming bag of crap and want to hand it off to someone else. They want rid of it.

    So let’s next think about those earlier three bubbles and think about how good analogy are they for our present era of technology.

    Online commerce

    Slide7

    So like the early web, pure-play LLMs like Anthropic and Open AI’s GPT are currently providing tokens at below their marginal cost. The cost you’re paying for to do AI actions is actually less than the cost those AI actions actually take to create. And that’s not thinking about the research and cost of capital invested in the company.

    They’re losing money to build an AI moat just in the same way as e-tailers and service providers back in the dot-com era lost money in order to build a moat in a particular sector. For instance like Amazon did in books. Move forward 25 years and AI companies are so they’re trying to do the same for various different service models. The burn rates of dot-com failures mirror loss making AI businesses. But only at a surface level, dot-coms were capital light in comparison to their modern Dot LLM era counterparts.

    Look at the dog sock puppet on the right, he was the mascot and brand spokesanimal from Pets.com. Pets.com had a horrendous burn rate for the time and went bankrupt. The cause of their bankruptcy was down to two reasons:

    • The logistics of actually sending out bags of dog meal and rabbit bedding were expensive compared to the amount that was being charged. It took Amazon the best part of a decade to radically reduce the cost of logistics for its own business. Even now, Amazon benefits from Chinese government overseas postal subsidies given to China-based businesses on Amazon.
    • The large amount of money they put into advertising and brand building. Around a dog sock pocket with attitude. Great marketing, but if the consumer proposition isn’t right the marketing can’t save your business.

    Open source sofware

    Slide8

    The open source bubble saw the rise of what’s known as LAMP. That stands for:

    • The Linux operating system
    • Apache HTTP web server
    • MySQL as a database management system
    • P was for the Perl, PHP and Python programming languages

    If you’ve ever run a WordPress blog, all of that language probably sounds vaguely familiar to you because it is. Because that supports a lot of the web. Linux extended into laptops, tablets and cellphones including smartphones. (Apple products are based on a similar UNIX style software based on the Mach micro-kernel used in various BSD distributions).

    During the dot com era there were numerous companies in this space. Red Hat was the outlier success with their enterprise grade support offering. Red Hat managed to sell themselves for $34 billion to IBM in 2019. Red Hat was the most successful exit and profitable business out of its peers, becoming the first of its kind to generate $1 billion in revenue.

    Now you can see Chinese companies are competing against US rivals and winning a lot of users in the global south by providing open source and open weight models like Alibaba’s Qwen and Kimi K2.

    These Chinese models provide perfectly usable models at lower costs. You can run the models on your own machines. They use a lot less processing power than US AI models, and are challenging closed AI models. Huawei have built a lot of infrastructure in the developing world, so you’ve got a lot of opportunity there that’s now closed off from American AI companies.

    US organisations like Airbnb and Silicon Valley based VC companies are running these Chinese models for their own uses.

    AirBnB is an interesting case; CEO Brian Chesky is a really good friend of Sam Altman, yet he’s still using to use open source software rather than use OpenAI because it makes commercial sense.

    The telecoms bubble

    Slide9

    The telecoms boom. There’s been a similar kind of optimism build out of massive infrastructure as happened during the telecoms boom. Back then, they invested about half a trillion in fibre-optic networks based on misreading of traffic growth data. In the dot-LLM era, we’re seeing orders of magnitude more investment across computing power, networking within the data centre and even data centre power generation.

    The graph on the right just gives you an idea of how much AI capital expenditure has taken off.

    Amortisation risk

    I want to introduce you to some of the concepts. One I’ve alluded to already is this idea of hardware amortisation.

    Slide10

    During the telecoms bust, there was dark fibre, so optical fibre networks that weren’t lit. Dark fibre that was laid in the 1990s had a useful life of at least a decade.

    In the current dot LLM era the equivalent surplus would be GPUs and TPUs – the processors and the network internet connect hardware within the data centre that’s particularly used for training models has a useful life that becomes technically obsolete between three to five years. It’s usually more towards three years because they are used so intensively that a lot of the processors get damaged by the amount of heat generated from the extreme amount of processing they do.

    With your laptop, even though things might run slow sometimes, 95% of the time your laptop processor is running idle in terms of what does unless you’re doing some like really hardcore 3d rendering, video editing or complex work in Photoshop.

    Your computer’s processor aren’t running at full at full performance all day, all night. By comparison AI training processors wear out within three to five years depending whose numbers you believe.

    The chart on the right gives you an idea of how over time a lot of the major hyperscalers have actually been increasing the amount of years that they actually write down their processor’s depreciation. While the the processors have stayed pretty constant in terms of that three-to-five year window that they have a life of before they need depreciation to zero.

    A second aspect of this deprecation is that the amount of energy per token is dropping substantially with each new generation of chip. So a five year old chip, if it’s working is the cloud computing equivalent of an old decrepit gas-guzzler of a car.

    Financial picture

    Slide11

    From a financial perspective, the change in hardware amortisation has caught the attention of short sellers. The reason why, is that the AI hardware is collateral against loans for some AI companies. They have a mortgage out on their chips. So the length of time that those things have a useful life is really important. If you had a house that lasted three years and you’ve got a mortgage for five years, it’s not a great position to be in. 

    (The most high profile short seller is Michael Burry who runs a Substack newsletter. He’s the chap portrayed by Christian Bale in the film adaption of The Big Short. Extremely smart guy, not as arrogant as he appears in the Christian Bale portrayal. Really great Substack, recommend that you read it.)

    There’s also been a number of financing accounting changes going on. So we’ve talked about the lengthening lives of the AI hardware. You’re also seeing off balance sheet deals being done to help finance data centre development. A number of the hyperscalers like Meta, Google, Amazon and Microsoft have been very cash generative businesses. This has been because software and online advertising are high margin businesses that generate a lot of cash.

    Meta and Microsoft have teamed up with private equity companies to co-finance their data centre build out and their acquisition of processors. These loans those are in special financial vehicles that keeps them off Microsoft and Meta’s balance sheet. Short sellers are alarmed by this as it is similar to what we saw that in the telecoms business from the likes of Enron and MCI WorldCom during the dot com bubble.

    There are also accusations of circular financing as well. So the chart on the right hand side came from Bloomberg in September of last year. This started to get people worried about the idea of an AI bubble because a lot of it is financed by loans to and from the major technology vendors to the AI players.

    Short sellers allege that the values and the profits are being artificially over stated by the hardware depreciation costs and this circular financing. They wonder where are the real transactions? If you look at the circular financing there isn’t meaningful revenue at the moment.

    Slide12

    Looking at recent market valuations when I wrote this paper at the end of the year the magnificent 10 (a lot of the hyperscalers, including Meta, the Amazon, Alphabet and Nvidia), had a price to earnings (P/E) ratio of 35x.

    So that would mean that it would take 35 years of earnings to actually pay off the share. The S&P the 500 dot-com peak had a P/E ratio of 33 times earnings.

    Those values then assume that LLMs would drive one to four trillion in revenue growth or cost savings for dot LLM companies in the next two years, which is a huge amount of money.

    $1 trillion revenue target

    Slide13

    So how are businesses going to get there? So I started to do a thought experiment:

    Advertising will only contribute a relatively small amount. It’ll be big numbers for the rest of us here, but if we think about that target that needs to be hit, it’ll only contribute a small amount of the revenue needed.

    Advertising is an industry. It’s about 1% of GDP globally. Also while AI can increase efficiency of advertising, which might be a reason to go there, it may even decrease effectiveness of advertising further.

    If you look particularly for large brands, they’re not getting the returns out of digital advertising already that they should be. If you look for growth and increased earnings over the past 15 years or so.

    So what about business efficiencies? Yes, it can automate tasks, might be able to reduce jobs. The way it’s optimally pitched is what Microsoft Research described as a wingman approach.


    Then the third option which is a lower probability because it rules on a certain amount of serendipity and AI companies have a lot less control.

    What does $1 trillion in job cuts look like?

    Slide14

    Which raise the question what does a notional $1 trillion, in savings due to job cuts mean?

    As a thought experiment it scared the living getting lights out of me. It equates to about 10.5 million jobs in the US. I used two economic models.

    • The Phillip curve, which models inflation.
    • Okun’s law, which looks at the impact of job losses on GDP.

    A trillion dollars in job cuts, wipes $four trillion GDP and 3% deflation to start with. There would likely be additional secondary effects that I didn’t even attempt to calculate

    It creates an efficiency paradox, that would destroy the dot LLM ecosystem financially. They rely on being able to get money to invest and that would drop through the floor. You would have less businesses and fund managers investing and less retail investors.

    Rather than being able to gradually increase prices over time with a moat, AI companies would be having to continually decrease in prices due to deflation.

    The efficiency paradox means there’s a sweet spot between the degree of productivity benefits that they actually provide within a market without destroying AI as a business.

    This all assumes that we’re actually operating within the closed system of the American AI market. But it’s worse because it isn’t closed.

    The China factor

    Slide15

     The US doesn’t have global AI dominance. Some experts think that China may be ahead. I don’t necessarily think that that’s the right framing to use because I think that China’s running a slightly different race. It’s taking a very different approach to the US about these things.

    Competition is not only economic, it’s geostrategic and that actually might change and impact the economics of what we talk about.

    The Chinese models are about 10 times more power and processor efficient than their American counterparts. They’re already being used with million+ downloads. They obviously do a good enough job that some Silicon Valley companies trust them.

    Seven Scenarios

    I thought about scenarios, about how the dot LLM era is going to happen, and I represented everything on a continuum of economic transformation to total collapse. The more I thought about it, I saw that we’re going to have overlapping scenarios rather than a single outcome.

    Slide16

    On the left hand side was what the AI product was trying to do. New value creation or drive efficiency, along the top what the net impact was likely to be in terms of either negative or zero value creation or a positive to transformation value creation effect.

    A probability based approach

    Slide17

    The moral hazard happens because AI no longer just economic in nature, but also becomes geopolitical and a national security issue. I rated it at 95% because China is already there in terms of treating vast amounts of its economy from food to technology as a national security issue. AI is no exception. I read a paper by a Canadian think tank equated every US AI company data centre as equivalent to having a US military base on your territory.

    The AI players are too big to fail. There’s a national security imperative, and a government’s backstop for them. Taxpayers will have to foot the bill. The AI companies don’t necessarily have to innovate as hard. They can take financial risks, similar to banks pre-2008.

    The wingman economy, we’re already seeing this in the way Google, Microsoft and Adobe position their AI offerings.

    The idea is that you actually get avoid catastrophic job losses by striking a balance between growth and efficiency to land in just the right place.

    Slide18

    The Red Hat model. The idea of that pure play AI businesses struggle to find probability. You get LLM model proliferation, like what I talked about with open source models. The open source models, like Qwen, already have people using it around the world. Then value starts to shift to enterprise support or integration. Like Airbnb who are integrating these models already into their services.

    Telecoms bust.  You only have to look at things like private equity Blue Owl pulling out of a funding round for an Oracle data centre. It could be basically how they feel about Oracle in particular’s AI offering, which a lot of money has been going into, but not a lot of results have been coming out of, or it could also be sentiment around the dot LLM eco-system in general.

    Slide19

    The last three options are much lower probability events.

    The new economy model. The idea that AI will make transactions frictionless, with agentic automation , a lot of things will happen. There’s an uncertainty around the economics of this at the moment and there’s numerous concerns like the AI might actually drift away from the original human intent over time. There are also bottlenecks with legal and regulatory issues.

    The breakthrough is a black swan event by its very nature. So this would be like a major scientific breakthrough, but then it would likely take 10 years to commercialise. Think about new drugs like Wegovy or Ozempic. They were an innovation that launched during the COVID period. The actual discovery was done back in 1979.

    It took decades to get them to be commercial as a weight management product.

    With other technologies, that period might be down a bit. So a new oil field might be only a 10 year project from discovery to commercialisation. Either way, it won’t pay off in a two year period.

    Where we’re at?

    Slide20

    I do believe that the dot LLM era is a financial bubble and a technological shift. The shift will continue to happen and evolve. It will continue to influence culture and business.

    The financial bubble may destroy economies. It will keep driving national rivalries.

    There is likely to be, and at least in the major players like Google and Amazon, a wariness of self-defeating economics where efficiency seeking destroys consumer base. Even if there’s not worries within AI companies, governments will hit them pretty hard because if you actually see a four trillion drop in GDP in the US and a 10 million strong decline in employment rates, even the current Trump administration would have to step in and regulate.

    they’ would regulate is they’d probably overcompensate on economic impact.

    So a lot of the major companies, possibly with the exception of Elon Musk, will be thinking about these factors to a certain extent. I think we’re in phase one to the boom and go to the next stage at any time. We’ve got the seeds of a lot scenarios including moral hazards.

    It’s the geopolitical things that are really complicating things at the moment.

    Eventually we’ll get to a new normal. How long it will take depends on the amount of government intervention that actually happens from an economic point of view. It will also depend on geopolitical factors.

    You get a Taiwan invasion, that will impact manufacture of GPUs and TPUs because they’re all made on the island of by TSMC.

    Slide21

    Large hyperscalers like Alphabet , Amazon and Microsoft are the most likely to survive the bust as they have multiple revenue streams and can integrate their AI capabilities into these products.

    A special thank you to Matthew Knight of Outside Perspective for organising and facilitating the session.

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  • 2025 – that was twenty twenty five

    2025 started warmer, but windier than normal. I had just published a similar post and had a days break before thinking about drafting 2025 as it happened, how it was seen at the time tends to be missed out when we look back with the benefit of hindsight.

    I haven’t written much about the Trump administration, mainly because everything kept changing, so it wasn’t apparent at the time what was really important. Every day felt like a burning platform.

    January 2025

    Small and medium sized business confidence at new low. Japanese convenience store operator Lawson used offshore workers to help customers via digital avatar. Chinese property developer VANKE CEO was detained to help authorities with their enquiries. VANKE, alongside Country Garden, is one of the better ran companies known for corporate transparency. Meanwhile Guangzhou FC (formerly Guangzhou Evergrande) was ejected from China’s professional football league. Amazon announced UK drone delivery service.

    Zing shutdown

    HSBC shut down their first attempt at competing in the ‘fintech’ space. Zing competed with Wise and Revolut in global money transfers.

    On the eve of the JP Morgan Healthcare Conference, the FT highlighted a multi-year decline in digital health investment.

    Investment in digital health

    Circana research found that GLP-1s weren’t responsible for long term sales declines in snacks and other consumer packaged goods sales.

    Rolex raised their prices across their models by 1-to-3 percent. Louis Vuitton revisited its 2003 collaboration with Takashi Murakami. LVMH Watch Week leaned hard into novelties and featured Bvlgari, Daniel Roth, Gérald Genta, Hublot, L’Epée 1839, Louis Vuitton, TAG Heuer, Tiffany & Co. and Zenith.

    Takashi Murakami x Louis Vuitton

    Porsche sales dropped, mostly due to 28% drop in China during 2024. Louis Vuitton launched an early 2000s streetwear throwback for its autumn / winter 2025 collection by Nigo and Pharrell Williams.

    While generation cohorts are no better than horoscopes, they have prominence in marketing discourse; Gen Beta started. Publicis Worldwide & Leo Burnett merged to form Leo. Kellogg’s returned to British TV screens with mascot Cornelius the Cockrel in the ad ‘See you in the morning’.

    Kellogg's Cornelius the Cockerel

    YouGov consumer opinion analysis of the ad was positive with a degree of polarisation.

     51% say that overall, they like the ad, while only 26% disliked it. That’s a good score, you’d expect an average campaign to roughly take 40% like to 20% dislike.

    UK institution, the BBC shipping forecast turned 100. Half of banned UK crypto ads remained online.

    Amount of illegal ads, FCA warned consumers about & number of ads taken down

    The earliest iterations of cartoon characters Popeye and Tintin went into the public domain in the U.S – but his likeness and name is still trademarked. STEM content creator Zara Dar made 3x more revenue per video on Pornhub vs. YouTube.

    State laws based on Louisiana’s Act 440 require age verification for adult entertainment sites. In response, Pornhub’s parent company, Aylo, had blocked access in 20 states. This included Florida, a major centre for porn production. Meta launched machine learning powered accounts, it wasn’t well received. Meta pivoted from fact checking to be more combative with the EU, Brazil and China.

    Some US TikTok users signed up to Chinese Instagram analogue Xiaohongshu in protest to TikTok restrictions.

    TikTok US status screen

    Why did the US take action against TikTok? Rutgers University affiliated research from 2023 was the best public reason given. TikTok returned in one news cycle thanks to President Trump’s patronage.

    TikTok returns

    Donald J. Trump became U.S. president again as typhoon-speed winds drove fires in Los Angeles.

    Palisades Fire

    Canadian prime minister Justin Trudeau resigned. Edelman’s trust barometer survey marked new societal nadir with a crisis of grievance.

    Oliviero Toscani, the photographer behind Bennetton’s iconic advertising campaigns and work in the fashion label’s COLORS magazine died.

    “All human beings are born free and equal in dignity and rights”

    Film director David Lynch died.

    Eraserhead

    Over the past decade ‘children’s cafeterias‘ which offer free or low-cost meals have grown in Japan from a standing start to over 10,000 venues. (Similar to the UK’s food bank expansion.) 2025 saw 1,794 cafeterias open.

    The majority of cafeterias have no age restrictions. Out of an estimated total 18.9 million annual users, 70%, or 13 million, were children while the other 30% (5.9 million) were adults.

    Across Asia and in diaspora communities around the world, the lunar new year was welcomed in on January 29th. In the Chinese horoscope, it was the year of the wood snake.

    Cellular mobile services in UK turn 40. UK government announced improved atomic clock that will help in more precise, jam-proof navigation. CES was all about generative AI. OpenAI continued to lose money on ChatGPT. Irrational exuberance in LLMs deflated by popularity of DeepSeek.

    How January 2025 memed

    Streetwear’s pivot to avant garde all-black influenced by Rick Owens and Raf Simons with dark eye shadow, was popularised by hip-hop and trap artists out of Atlanta. Playboi Carti was associated with the look. The look got a name inspired by Carti’s Opium record label – opiumcore. Jing Daily claimed that gender fluidity and opiumcore looks were going to trend in China luxury and streetwear.

    Raf Simons Redux V

    It’s at odds with Chinese government guidance. They deplatformed ‘excessively feminine’ male models and those who ‘slavishly worship’ western culture. Even opiumcore’s name is problematic.

    February 2025

    Donald Trump tariffs announced against Canada, China and Mexico. Samsung head Lee Jae-yong cleared of fraud and stock manipulation charges. Clothing store Forever21 went bankrupt again. Bybit had $1.5Bn of etherium stolen from its ‘offline’ cold wallet – biggest crypto theft to date. Nike collaborates with Skims. Unilever changes their CEO.

    Robert F Kennedy Jr promised to ‘Make America Healthy Again” or MAHA, crystalised the name of a movement that brought together wellness and the political right.

    Jacquemus sold minority stake to L’Oreal & collaboration on beauty products. Creative directors moved around a lot or as Vogue Business put it ‘endless creative director news’. Breitling looks to resurrect a dead Swiss watch brand. YNAP (Yoox Net-A-Porter) closed its China operation. Rolex closed down the watch manufacturing arm of Carl F Bucherer.

    Language learning company Duolingo, shared their new brand book, which was held up as an example of how to capture a brand’s culture, positioning and market proposition. Liverpool Football Club refreshed their brand identity. R3 published their 2024 new business league table. Key takeaways:

    • Publicis was far-and-away the biggest winner
    • Interpublic lost 500,000 USD in business more than they won, what they won in creative, they lost in media.
    R3 new business rankings 2024

    Fuji TV screens tentpole anime show Sazae-san without sponsorships, an advertising boycott over a sexual assault allegation cover-up. Lidl sold out its TikTok shop debut in 20 minutes. Post-production and video FX business Technicolor shut down.

    Simon Kemp launched this year’s Digital 2025 compendium of global online behaviours. YouTube turned 20 on Valentine’s Day. Cory Doctorow’s Pluralistic turned five.

    David Webb announced plans for the end of his iconic financial website which covered the Hong Kong market. Webb was in the final stages of his battle with cancer. Fiverr launched FiverrGo – a generative AI art-working service.

    Rendezvous with Barbie Hsu

    Taiwanese TV actress Barbie Hsu (pronounced Shu) died aged 48. Hsu was a popular actress across East and South East Asia. The Democratic Party in Hong Kong disbanded.

    HKTaxi – which pioneered taxi-hailing apps in Hong Kong, announced April closure. The Washington Post alleged UK government demanded global backdoor on Apple services. Apple removed protected cloud encryption from UK users. Humane AI has its intellectual property bought by HPE. Humane is shuttered including its AI pin device. Apple launched its iPhone 16e, it featured Apple’s first custom wireless modem. Amazon announced closure of messaging and video app Chime. Promised to continue supporting the Chime SDK, which allows the underlying messaging and video service to be integrated directly into apps. Microsoft announced Skype service closure.

    How February 2025 memed?

    Credit due to Dan Lambden: *LinkedInsincerity (noun)*: A phenomenon observed on LinkedIn characterised by interactions that appear inauthentic, exaggerated, or lacking genuine sincerity.

    These interactions may include overly enthusiastic endorsements, insincere congratulatory messages, and inflated descriptions of professional achievements, often driven by the desire to network or gain visibility rather than foster true professional connections. In essence, LinkedInsincerity represents the façade of professionalism masked by the pursuit of personal gain.

    March 2025

    March started with cold sunny days and the first snowdrops in the park by my house.

    But in comparison to the weather, economic indicators weren’t great. Hong Kong slowed down its retail sales decline. HSBC celebrated the 160th anniversary of its founding.

    HSBC 160years

    Launched in 1953, JCB built their 1,000,000th backhoe loader. Volkswagen announced move away from touchscreen-only car controls. AstraZeneca bought cell therapy company esoBiotec. 23andMe declared bankrupt.

    Going upmarket, Moët & Chandon & Pharrell Williams collaborated on a €30,000 limited edition champagne bottle. It was to demonstrate ‘ collective spirit, optimism and human connection’. Lewis Hamilton became a Lulu Lemon ambassador. Willy Chavarria collaborated with Tinder on a small collection with the theme ‘How we love is who we are’. Rolex opened London flagship managed by Watches of Switzerland. Maker’s Mark launched Fielden Rye whisky – their first new recipe in 70 years.

    Starbucks launched a collaboration with Snoopy to reboot sales.

    In media, Sesame Street started shooting its 56th season. But had no distribution partner in place. Yahoo! sold TechCrunch to private equity buyer. The Federal Trade Commission looked into Omnicom’s takeover of Interpublic. Apple loses $1 billion / year on streaming. Medical drama Grey’s Anatomy turns 20 years old. The Grateful Dead celebrated their 60th anniversary with a 60 CD boxset Enjoying The Ride featured live sets recorded from 1969 to 1994.

    In online, old was gold as Yahoo! turned 30 and has enjoyed a mild comeback. (Disclosure, I worked there earlier on in my career.) Digg relaunch announced. Discord planned for IPO.

    Manus, a Chinese ‘general AI agent’ launched beta release that outperformed OpenAI. Deliveroo announced plan to exit Hong Kong operations in April.

    Mobile World Congress saw Xiaomi & Realme show concept smartphones with detachable lens. Apple delayed more personalised aspects of Siri in its Apple Intelligence rollout. Alphabet bought security start-up Wiz for $32Bn. Microsoft turned 50 years old. Oracle systems were breached and health records stolen.

    In other news, Japan marked 30 years since the Tokyo subway sarin attacks. Author and former KGB officer Oleg Gordievsky died. Irish crime fiction author Ken Bruen died.

    How March 2025 memed?

    Geopolitical disruption: The Daily Star is a UK tabloid newspaper with a right of centre, populist editorial voice. It would be a natural ally of the Trump administration; yet the headline on front page of the paper was ‘JD Dunce‘ on the March 5th, edition.

    UK perceptions of US

    Research firm YouGov showed a sharp decline in how UK people saw the US.

    April 2025

    The end of March 2025 was the height of sakura season in Japan and in the UK. The sun greeted the start of April, so did the Trump administration with global tariffs in ‘Liberation Day‘ announcement.

    Liberation day social media post.

    Another thing went up in the US as well as tariffs, preventable disease-related deaths. Pertussis (whooping cough) and measles increased in US compared to last year. Pertussis infections doubled, measles infections grew even more. Spain and Portugal suffered countrywide electricity blackouts.

    The US National Science Foundation got rid of most external advisory panels and the FDA announced move to phase out animal testing.

    On a lighter note another thing going viral was pistachio cream filled chocolate.

    At Watches & Wonders, Rolex launched the Land Dweller, a watch design that is similar in concept to the Oysterquartz, Audemars Piguet Royal Oak and the Vacheron Constantine Overseas. Just as important was the new high-beat movement design rolled out in the Land Dweller. Prada bought Versace. LVMH fashion and leather goods sales fell 5% year-on-year. Added to luxury sector woes were Chinese factories claiming to offer consumers better deals on luxury goods by going direct. One bright note – Highsnobriety found that 40% of American respondents found that sustainable fashion was fashionable. This compared to just 25% of young people (gen-z) globally.

    Advertising Week Europe was held in London. Key topics of discussion included retail media and connected TV from Uber, Carwow and Disney. Adobe provided generative AI designed conference bags. UK marketing spend fell for first time in four years. Hostess Brands became first mainstream brand to promote their products on April 20th – informally 4.20 day that celebrated cannabis use. McVities celebrated the 100th anniversary of the chocolate digestive and Wired magazine celebrated the 30th anniversary of its original website.

    Bluesky announced its plans to verify accounts. Nike sued over the closure of its NFT business.

    In other news, it was 50 years since the end of the Vietnam war. Reggae star Max Romeo died in Jamaica, Pope Francis died in Rome and it was the 100th anniversary of The Great Gatsby by F Scott Fitzgerald. Fitzgerald’s ending to the novel was widely quoted and captured the zeitgeist of April 2025 well.

    “They were careless people . . . they smashed up things and creatures and then retreated back into their money or their vast carelessness, or whatever it was that kept them together, and let other people clean up the mess they had made.”

    I had started a project engagement at Google. This was 20 years to the day when I started my in-house gig at Yahoo! less “plus ça change, plus c’est la même chose” more “history doesn’t repeat itself, but it often rhymes”.

    The Apple iPad turned 15 and AirTags turned 4 years old.

    How April 2025 memed?

    Worker at Seagate tests drives

    An article in WARC captured April’s mood for me with the acronym VUCA. The phrase has its origin in the US Army War College during the mid-1980s, who were looking to describe a post-cold war scenario.

    • Volatility: Rapid significant change with little to no warning as to the size of change.
    • Uncertainty: Unclear outcomes as are the causes.
    • Complexity: Multiple factors in play with complex inter-related aspects to them which makes finding a way forward challenging.
    • Ambiguity: the information that is available is open to misinterpretation.

    May 2025

    May started with the warmest day of the year, 26 celsius in London.

    Warren Buffett announced plan to retire from Berkshire Hathaway. The UK and US outline shape of a limited trade agreement. The CIA launched a high production value ad campaign on western social media to recruit Chinese agents.

    CIA China advert

    CNBC’s Jim Cramer celebrated 20 years of his Mad Money show. While 2024 was was the year of semaglutide, Novo Nordisk seemed to snatch defeat from the jaws of victory. It was still a surprise when Lars Fruergaard Jørgensen stepped down as CEO. Unilever discovered a correlation between a particular type of skin microbiome bacteria and positive mental health measures. Consumer DNA testing company 23andMe was sold to Regeneron.

    Alex Mashinsky sentenced to 12 years for fraud related to 2023 collapse of cryptocurrency business Celsius.

    Monocle announced a new book shop and café in Paris. Business Insider laid off over 20% of staff and announced shift to AI. Amazon announced Prime Day to be held in July and did its first brand refresh in two decades. Google refreshed the big G icon. Mozilla announced closure of bookmarking service Pocket. Wikipedia took five years to go from six million articles to seven million around May 28, 2025. DoorDash agreed to buy Deliveroo. Hong Kong congee restaurant chain Ocean Empire closed down abruptly. Nutella announced a new peanut-based variant.

    Dior Couture admitted a successful cyber attack. US telecoms company Charter announced it was buying Cox Communications.

    Political scientist Joseph Nye died. Nye was famous for Soft Power: The Means To Success In World Politics.

    Chart of the month for May 2025

    McDonald’s Restaurants saw a decline in sales. This was down to low income consumers spending less, while middle class earners still weren’t going into McDonalds. Normally when there is a recession, McDonalds should benefit from the more well-off trading down to McDonalds. Instead, fortunes have diverged into a ‘k-shaped’ recession. Lower income earners are hit, while middle classes aren’t. What Axios called the ‘McRecession‘.

    McDonald's quarterly sales growth

    How May 2025 memed?

    The conclave to select a new Pope shined a light on all things Vatican related. President Trump got in on the act via his social media feed. Robert Provost was elected pope in a relatively fast conclave. His election surprised prediction markets. Recent film Conclave became a must-watch film as it was a good guide to the process of electing a new Pope.

    Pope Donald

    June 2025

    June started with changeable spring-like weather with rain from London to Tokyo. The UK government published its Strategic Defence Review. A Ukrainian operation destroyed Russian aircraft deep inside Russia using small drones concealed in containers. Israel launched attacks on Iran.

    HMX_0289

    CEO Mark Read announced he was leaving WPP at end of 2025. Apple’s ‘Shot on an iPhone’ campaign won at Cannes. Apple launched a new ‘shot on an iPhone’ film featuring Stormzy.

    Stormzy Apple shot on an iPhone film

    US Vogue editor Anna Wintour moved to more hands-off role as chief content officer at Condé Nast.

    Unilever bought ‘chemical-free’ direct-to-consumer men’s personal care brand Dr Squatch for $1.5Bn. UK discounter Poundland was sold for a pound.

    Hong Kong legalised basketball betting by Hong Kong Jockey Club. This will attract mainland gamblers where basketball has a huge following in comparison to soccer or horse racing. Asian currency arbitrage opportunity indicated a problem in US finances.

    Bill Atkinson who was part of the original Mac and General Magic teams died, as did soundtrack composer Lalo Schifrin.

    Meanwhile Apple’s WWDC felt like Mac-orientated conferences of years long past. AI was sprinkled in features with a focus on on-device AI models. Oakley and Meta collaborated on smart glasses. Flickr roles out creative commons 4, giving creators greater control over their image rights.

    Chart of the month June 2025

    Podcast advertising showed signs of maturing with slowing growth according to WARC.

    Global podcast ad spend growth

    How June 2025 memed? – TACO

    The FT popularised TACO

    From US foreign policy to trade negotiations the TACO trade dominated. TACO was shorthand for ‘Trump always chickens out’ – markets bet against the Trump administration’s commitment to a course of action – which starts to become a dangerous bet to make when this viewpoint becomes sufficiently visible. Operation Midnight Hammer being the exception that proved the rule.

    July 2025

    July started off with a heatwave. The Big, Beautiful bill passed in the US senate and congress. In the UK, on of the biggest things that happened in 2025 was that 16 and 17 year olds got the right to vote. The Communist Party of China turned 104, the United States celebrated its 250th anniversary of its founding. It was the 40th anniversary of Live Aid – so Live Aid was the equivalent distance in time from us to what the end of the second world war was to Live Aid.

    Perplexity AI touted a nascent advertising offering around media agencies. Chinese multi-modal AI model Kimi launched. One of the more interesting aspects was the ability to upload up to 50 documents for reference. But it didn’t deliver as well as promised, I will let the Web Curios newsletter tell you the rest:

    …when I played with it earlier this week it quickly became apparent that this is a mendacious little fcuk and will spit out completely-invented material with a glee unmatched by any of the actual, paid-for, top-end models; as such I can only recommend it as a fun thing to poke around with rather than a free alternative to the big players. 

    Apple supported the cinema launch of its film F1, with a haptic trailer, which used the vibrating motor on the smartphone alongside the speakers. The film did well at the cinema, so Apple bid for formula 1 streaming rights in the US.

    Haptic trailer for F1 The Movie

    K-pop band BTS announced return with news music and global tour. The Observer laid bare lies and deceit behind bestseller The Salt Path. Media executive Linda Yaccarino resigned from Twitter (X).

    Jimmy Swaggart - God Took Away My Yesterdays

    American celebrity and televangelist Jimmy Swaggart died, alongside long-time DJ producer Eamon ‘Ame’ Downes and former Conservative Party politician Norman Tebbit.

    How July 2025 memed?

    In the same way that in the mid-1990s onwards to 2000, the internet became part of culture as much as a technology people used, AI has been having a similar movement since 2023 onwards. When you combine AI with highly memetic training content and accidents ensue, so it was with Grok AI becoming ‘Mechahitler‘ and edgelords around the world rejoiced in their childhood bedroom or parent’s basement. Grok is considered to be an AI without a ‘woke ideology’.

    Wolfenstein

    Grok didn’t magic the name ‘Mechahitler’ out of thin air, it is a character from the Wolfenstein series of games based on various alternative history scenarios of world war two. It’s emulated by cosplayers and a film had been in development for over a decade.

    Mechahitler as a meme beat out BURRITO – Bold Unilateral Retaliation Regardless of Inflation Trade or Order, which came from the TBOY podcast.

    August 2025

    July bowed out wetter and cooler than much of the month and August opened with winds that made it feel more like spring. It was the 80th anniversary of the atomic bomb attacks on Hiroshima and Nagasaki and the 250th anniversary of Daniel O’Connell. Indonesians protested their government by flying the pirate flag from manga and anime franchise One Piece.

    Panasonic launched an AI-enabled rice cooker in Japan to help deal with the ongoing ‘rice crisis’.

    Vogue saw an online backlash against its first AI model photo shoot. A French livestreamer died live on broadcast – in a manner eerily reminiscent of the David Cronenberg’s Videodrome.

    Adidas launched a collaborative sneaker with Lufthansa. The Ford Transit celebrated its 60th birthday. Nike leans into its ACG technical outdoor brand to drive growth. Seiko celebrated 60 years of making dive watches in a low-key manner with enthusiasts. McDonald’s in Thailand allegedly demanded damages and fired a restaurant manager for having previously been a go-go dancer – who was pictured on her former bar’s social media. It wasn’t clear if it was a franchisee or the Thai McDonald’s partner McThai Co. Ltd who was involved.

    Video effects production house Glassworks closed down. The UK CMA approved Omnicom‘s acquisition of IPG. As the deal went through approvals IPG’s business performance worsened. WPP outlined its vision for an ‘AI-empowered agency‘.

    Intel CEO was asked to resign by The White House because of his ‘connections‘ to China. Later on the US government takes a stake in Intel. The Pakistani energy sector suffered from renewed cyber attacks.

    https://flic.kr/p/2rmo6o8

    NASA Jim Lovell who was famous for being part of Project Apollo died.

    How August 2025 memed?

    meme

    In the same way that Che Guevara was a touchstone for rebellion against established authority in the 20th century – the internet has found its own icon. Ibrahim Traore is a coup leader and Burkinese army officer. Traore has become famous beyond the Francophone region, becoming an icon for protestors from Micronesia to the New Zealand Parliament.

    September 2025

    Autumn weather started in the last week of August, with the rain arriving too late to help out arable farmers in the home counties.

    China, Russia and India met as part of the SCO (Shanghai Cooperation Organisation).

    Prime Minister Shri Narendra Modi met H.E. Mr. Xi Jinping, President of the People’s Republic of China on the sidelines of the SCO Summit in Tianjin, China

    China and Russia sign an initial agreement to develop a new high capacity gas line called Spirit of Siberia 2. Oracle’s Larry Ellison becomes the world’s richest man.

    Unilever discovers that microbiome not only affects health, but also aging in a beauty context. Novo Nordisk lost the market for GLP1 agonists to Eli Lilly, 9000 Novo Nordisk employees paid the price. Games Workshop allegedly withdrew Ukrainian language materials in apparent support of Russia. Luxury multi-brand retailer Ssense reorganises as part of its bankruptcy proceedings. Arc’teryx staged a stunt in Tibet that was universally panned.

    ITV celebrated its 70th birthday. Long time online blogging service Typepad closed down. Online news aggregator Techmeme turned 20. Google Docs turns 20 and Google Chrome browser market share exceeds 70 percent. AOL discontinued dial-up internet services in the US and Canada and was put up for sale for $1.5 billion. That’s still less than $1.50 for every disk and CD that AOL ever sent out to consumers in the US and Europe. The UK security services launched the Silent Courier portal to aid leaks by Russian and Chinese sources. Mastodon launched new services for corporates and marketers. Specialist interest online video networks Playeur and History of Weapons and War (think History Channel meets YouTube documentaries) both closed down, subscription based video platforms are hard.

    Apple continued to lose key engineers to Meta and launch iPhones. Training LLMs sloppily in one aspect of their roles can make their behaviour malicious in other areas. Chinese company makes world’s fastest production car.

    Concerns about an AI bubble started to show up in rate of change in search volume.

    Change of search volume by week in 2025 for AI bubble

    In the face of smartphone bans, American school children dug out iPods, Discmans and Walkmans to still have music while they study or just hang out in class. The UK government tested its emergency alerts system prompting a siren sound and this screen shots on smartphones across the country. There was no corresponding SMS text message to feature phones.

    Ron Carroll, a Chicago-based singer, producer songwriter died leaving a body of house music behind. Italian film actress Claudia Cardinale died, she was famous for Fellini’s 8 1/2 and Leone’s Once Upon a Time In The West. Giorgio Armani died a week after his last interview with the FT was published. Robert Redford died aged 89, a day after the FT wrote a style article about the tweed blazer he wore in Three Days of The Condor. It didn’t take long for some wags to talk about the ‘curse of the FT’. Yahoo! News covered off Redford’s ‘role‘ in the nod of approval GIF, which made me a bit sad, given for many people that clip of Jeremiah Johnson was all they’d seen of his career as an actor / director.

    Robert Redford

    How September 2025 memed?

    St Georges cross.

    Operation ‘Raise The Colours’ saw St George’s flags spring up across England from homes and lamp posts to painted roundabouts. Whilst many of the displays were well meaning, the initative was apparently driven by far right groups. This seemed to be designed to build momentum for a Tommy Robinson rally in London.

    October 2025

    There was a downpour overnight as September rolled into October. The Labour Party conference had finished, leader Kier Starmer had historically low approval ratings. Storm Amy hit the UK that weekend. Britain lost control of its borders. Data analysed by David Webb showed that Hong Kong had a revenue problem from tax avoidance / evasion of tobacco products. The cause was less clear, it may be cross-border shopping trips, smuggling gangs or more likely both. Webb’s website was shut down on Hallowe’en.

    Barclays bought US consumer loans business Fresh Egg.

    The FT claimed that the UK government demanded a backdoor to British user data. The Labour Party conference had finished. Ireland elected a new president in a process marred by a large amount of spoiled votes and low turnout. Scandal dogged Labour decision to abandon China spy case – or as former British ambassador with Chinese experience put it ‘appeasement’ and a ‘masterclass in ineptitude’. Chinese conglomerate BYD sells record number of electric cars in UK as Jaguar Land Rover flounders from cyberattack by suspected ‘state actor‘. Mercedes Vision Iconic concept car unveiled in Shanghai, looked like the vehicle the relaunched Jaguar brand would want to build. The grill design mimicked a vintage Mercedes 600 ‘Grosser’ and was a world away from the current nadir of the car brand.

    Mercedes Benz Vision Iconic

    Apple released upgrades of three products with its M5 processor. LVMH offered hope of business growth. Adidas unveiled its football for the next world cup called Trionda which looked like a shanzhai Poké Ball (used for catching and storing Pokemon). Toyota won its ninth manufacturers championship competing in the FIA WRC (world rally championship). 2025 marked their fourth back-to-back championship win.

    Indonesia blocked TikTok and then unblocked it when the platform provided user information. Analytics suggested the world usage of social media may have peaked. Amazon hit 200 million US shoppers using Prime. Alphabet celebrated the 25th anniversary of Google Ads.

    OpenAI had teething troubles while developing a new consumer hardware product, and seemingly does deals with everyone for $1 trillion+ of infrastructure – by mid-October it’s easier to list who they hadn’t done a deal with. By the end of October, OpenAI announced for-profit business. Concerns about an AI economic bubble became mainstream. EU looked to promote AI digital sovereignty. Amazon Web Services had an outage, Gigabrain announced the shutdown of their Reddit search tool and pivot to Aire AI video. NHS announced major productivity benefits from Microsoft Copilot trial.

    Palantir CTO Shyam Sankar criticised Jensen Huang and Nvidia (at the head of a vanguard of large American multinationals) on their continued investment in China. The title was subsequently changed on the digital edition of the op-ed in the Wall Street Journal to a more generic ‘Why the China Doves Are Wrong.’

    Palantir calls out Jensen Huang and Nvidia alongside a lot of corporate America

    Qualcomm announced AI chips and first client.

    The IPA publishes two pieces of important research. Balance efficiency and effectiveness or risk a marketing ‘death spiral’ – great piece of work by Les Binet and Will Davis that reinforces the message behind The Long And The Short of It. Beyond engagement – understanding influencer payback revealed some of the benefits and pitfalls in conducting paid influencer campaigns. Though some of the more interesting findings were in the details, including the unpredictability of influencer campaign success.

    Actress and director Diane Keaton died leaving behind a diverse body of film and TV work. I thought her role in The Little Drummer Girl is her most underrated performance.

    How October 2025 memed?

    My favourite one of the five ‘core’ trends Jing Daily on Chinese social media ‘fits’ was goblincore.

    goblincore

    The name tells you everything that you need to know. The looks seems to be inspired by video games and cosplay that borrows heavily from Tolkien, who in turn borrowed from European folklore.

    Escapism with a hint of darkness made a good deal of sense in a time of high youth unemployment, economic uncertainty and technological upheaval in China.

    November 2025

    The end of October was wet and blustery. The Economist came out and said that western government debt was at levels unseen since Napoleonic times. Donald Trump threatened to sue BBC. Vaping overtook smoking in the UK. Starbucks sold the majority of its China operations to a local private equity investor. Sony launched a cheaper Japan-only Playstation 5. Funko announced that it would struggle to continue as a going concern due to its high debt level. Celebrations for the 85th anniversary of Bruce Lee got underway.

    Palantir had great sales results, but spooked investors. Microsoft admitted that its efforts to build out computing power for LLMs was limited by access to data centre electrical power.

    Some of the major studios in the porn industry including Aylo who runs Pornhub came together to establish a code of conduct. Why now? China’s equivalent to Grindr have been withdrawn from local app stores.

    Shein keelhauled by the French government due to it selling ‘child like’ sex dolls online. Israel gets rid of Chinese cars in its vehicle fleet as it can’t the vehicles against espionage. An executive at L3Harris was jailed for selling secrets to the Russians. BYD announced UK launch date for Porsche 911 rival.

    RTÉ announced a new daytime line-up for its week day daytime programming on RTÉ Radio 1 to take it through the end of 2025 onwards. Christmas advertising arrived even earlier than last year. WARC claim that advertisers were following consumers who were starting Christmas shopping research earlier. John Lewis’ effort seemed to be a ‘homage’ to the imagery of Charlotte Wells’ film Aftersun. Nick Asbury wrote the best (all be it over the top) analysis of the advert.

    Early research on generative AI produced ad creative had lessons on the best approaches to get effective creative. IPG UK revenue dropped 8.4% quarter-on-quarter in advance of its purchase by Omnicom. Omnicom completed purchase of IPG, a critic described the deal as ‘two drunks leaning on a lamp post‘.

    Nigo’s streetwear brand Human Made listed on the Tokyo Stock Exchange.

    Private equity company Vista claimed job cuts were due to AI automating tasks. One in five UK companies expected to follow Vista’s example in 2026. Law firm Clifford Chance let go of 10% of back office staff due to automation and offshoring.

    Wang Fuk Court in Tai Po caught fire with the flames spreading from tower-to-tower. The whole of Hong Kong went into mourning. At least 146 people lost their lives. The Chinese government was concerned that the tragedy might spark protests.

    How November 2025 memed?

    67

    6-7 featured ambiguously on a rap track and was then picked up by teens to mean everything and nothing.

    December 2025

    The US government published their 2025 National Security Strategy on The Whitehouse website. December started off with rain and Omnicom-IPG related firings playing out in near real-time on Reddit. The share price was up 0.14% by the close of the market in New York. More job cuts were expected as Omnicom hadn’t reorganised its own portfolio of agencies. A presentation that captured the zeitgeist of social media marketing for 2025 was published.

    FDD_3546

    Jimmy Lai, who founded Giordano and The Apple Daily was convicted on two counts of conspiracy to collude with foreign powers and one count of conspiracy to publish seditious materials. The UK government response was weak, the US one slightly stronger.

    UK consumer spending dropped at fastest rate in four years. UK arms of discount supermarket brands Aldi and Lidl sold Christmas vegetables including brussels sprouts, turnips, carrots, parsnips and potatoes for 8 pence / bag, (or 84 – 94% discount).

    WARC has research to show that global advertising spend is growing faster than the economy – but that incremental gain is accruing only to the major online platforms.

    Global incremental ad spend

    Prada closes its acquisition of Versace. Nike announced more changes in the boardroom. Superdry and Nike got called out for greenwashing claims. Toyota launched the GR GT sports car. Unilever ice cream spin-out ousted independent board chairwoman of Ben & Jerry’s.

    Mistral launches new open weight models. Jim Chanos went public on shorting Nvidia stock. Disney did a deal with OpenAI.

    Netflix moved forward with a $72 billion bid for Warner Studios and HBO Max. Paramount intervened. Vanity Fair ran a tell-all interview with The White House chief-of-staff. President Trump’s defamation lawsuit against the BBC moved forward.

    Facebook sunset Messenger apps for Windows and macOS. PayPal applied to become a bank. The Pax Silica Declaration was signed by nine nations—the United States, Japan, South Korea, Singapore, the Netherlands, the United Kingdom, Israel, the United Arab Emirates (UAE) and Australia to bolster the semiconductor supply chain from Chinese pressure.

    How 2025 memed?

    The camera follows us in slow-mo

    YouTuber This is Antwon nailed in his description of the year as The Slop Era to capture how generative AI had captured culture in a similar manner to all things internet in culture from about 1994 onwards as the dotcom era kicked off through to the millennial bust.

    404 Media discussed the phenomenon at SxSW, specifically why slop content happens.

    Much of it was created by more technically-oriented people in the Philippines, the Middle East or South Asia who were looking to go viral. The reason why they did it was not to become famous per se but to gain vitality and get paid by Facebook’s creator programme.

    In essence, the slop wasn’t for you or me, but designed to directly target the algorithm and then the creator gets a small share of the subsequent ad revenue. The model worked as a side hustle only because venture-backed AI models are providing a surplus of free tokens to these creators through farmed trial accounts.

    By October, ‘AI slop’ was used as a pejorative for any artwork developed with the help of generative AI including a large public art mural in Chicago.

    The FT worried about what it was doing to our online experience and work lives.

    The people that made 2025

    The most important part of this recollection of 2025, the people I am thankful for (and to) this year including: Ivana Bivolarova, Graeme Brimmer, Megi Cane, Rosa Chak, Matt Charman, Adrian Cockle, Robin Dhara, Waleed Elgindy, Harry Fowler, Tom Gogan, Haruka Ikezawa, Sarath Koka, Matthew Knight, Valia Koleva, Argyro Kyriakidou Wilson, Sarah Lafferty, Dawn Lee, Rupesh Limbachia, Karen Lo, Lee Menzies-Pearson, Nick Moffat, Fiona Ong, Muhminah Raees, David Shearer, Inas Sid, Angeline Velasco, Nadège Verboon, Calvin Wong & Noel Wong.

    The sales pitch.

    I have finished my strategy engagement at Google’s internal creative agency and am now taking bookings for strategic engagements. I can start immediately – keep me in mind; or get in touch for discussions on permanent roles. Contact me here.

    now taking bookings

    More on what I have done here.

    bit.ly_gedstrategy

    The End.

    Don’t forget to share if you found it useful, interesting or insightful.

    Now on Substack as well as on LinkedIn.

  • Mooncakes + more things

    Mooncakes

    Mooncakes were a big part of my time in Hong Kong and Shenzhen. This year, mid-September marked mid-autumn festival across Asia or known as Chuseok in Korea. It is similar to harvest festivals that happen elsewhere in the world.

    It is celebrated in Chinese communities with mooncakes. Mooncakes traditionally have been made of fat filled pastry cases and lids filled with red bean or lotus seed paste and a salted dried egg yolk.

    Mooncakes are moulded and have auspicious messages or symbols embossed on the top, like the double happiness ideogram which also appears on new year decorations and at weddings.

    Moon Cake

    In the past mooncakes have been used to make political statements in Hong Kong where they were embossed with messages against the Fugitive Offenders and Mutual Legal Assistance in Criminal Matters Legislation (Amendment) Bill 2019. This mirrored mooncake history, where concealed messages were alleged to have been used to ferment rebellion against Mongolian rule in China centuries ago.

    China saw a halving of mooncakes sold this year, compared to last year. This is a mix of fast-moving events like the state of consumer spending and longer term factors including gifting culture and attitudes to health and fitness.

    The economy

    The consumer economy seems to be doing worse than industrial output. Youth unemployment is still an issue.

    Gifting culture

    China saw a crackdown on premium priced mooncakes as part of a government move against ‘excessive consumption‘ driven by societal excess and ‘money worship’. This overall movement has dampened luxury sales. The Chinese government stopped officials buying mooncakes a decade ago as part of a crackdown on corruption.

    Some consumers just aren’t into them

    They were as divisive as Christmas cake is in Irish and British households. Brands like Haagen-Daz and Starbucks have looked to reinvent mooncakes into something more palatable.

    Health and fitness

    Health and fitness has been steadily growing as a trend in China. A number of reasons have been at play including changing beauty standards. Chinese women are still going to favour slimness over muscle, but home workouts and running have been increasing in popularity. The fitness industry has been growing and the Chinese government has also tried to foster interest in winter sports. So there would be a good reason to avoid ruining all the hard work that you put in by eating mooncakes.

    Business

    Nike CEO John Donahoe to Step Down | BoF

    Economics

    Why Do Workers Dislike Inflation? Wage Erosion and Conflict Costs* by Joao Guerreiro, Jonathon Hazell, Chen Lian and Christina Pattersonworkers must take costly actions (“conflict”) to have nominal wages catch up with inflation, meaning there are welfare costs even if real wages do not fall as inflation rises. We study a menu-cost style model, where workers choose whether to engage in conflict with employers to secure a wage increase. We show that, following a rise in inflation, wage catchup resulting from more frequent conflict does not raise welfare. Instead, the impact of inflation on worker welfare is determined by what we term “wage erosion”—how inflation would lower real wages if workers’ conflict decisions did not respond to inflation. As a result, measuring welfare using observed wage growth understates the costs of inflation. We conduct a survey showing that workers are willing to sacrifice 1.75% of their wages to avoid conflict. Calibrating the model to the survey data, the aggregate costs of inflation incorporating conflict more than double the costs of inflation via falling real wages alone

    FMCG

    Unilever ends up as a punching bag for Greenpeace and having their purpose blown up. As a campaign idea, the public celebration by the Dove brand team of the 20th anniversary of Dove’s real beauty positioning and creative left themselves open to this. Greenpeace used a skilful reframing in this creative.

    The reason why the developing world seems to be disproportionately affected by plastic waste highlighted is for a number of reasons:

    • A lot of and paper and plastic recycling is shipped abroad. It used to go to China, but they declined to accept waste to recycle from 2018 onwards. So this waste went to other markets.
    • Developing markets have single portion packaging so that FMCG companies can distribute via neighbourhood shops and sell the product for the price a consumer can afford.
    • Plastic is easier to colour, manufacture, package and transport than glass, metal or coated paper. Biodegradable or effective post-use supply chains are well behind where they should be. And even if you were open to recycling, there may be brand issues.

    Innovation

    Chinese scientists claim they can use Starlink satellites to detect stealth aircraft | BGR

    Japan

    AI will help Sony expand Japanese anime’s growing fan base | FT – but would also help competitors out-produce Sony. Expect a Chinese anime avalanche.

    Marketing

    Campbell’s drops the ‘soup’: what the evidence says about adapting brand fundamentals | WARC

    Media

    OpenAI Messed With the Wrong Mega-Popular Parenting Forum | WIRED

    Retail media frenzy muddies negotiations with brands, who agency execs say must spend or ‘suffer the consequences’ – Digiday and Retail media networks put the squeeze on brands | WARC – Spending on RMNs could be seen as part of normal partnership agreements between brands and retailers that have traditionally included marketing commitments. That shades into a grey area if retailers become focused primarily on growing their ad business, but those same retailers can’t expect brands to spend more unless they can demonstrate results. At the same time, brands have their wider media mix to consider.

    In context

    • The pairing of advertisers with consumers close to the point of purchase via rich, first-party data is leading to better ROI relative to other channels for some advertisers and is cited as a key driver of increasing retail media investment.
    • Retail media is growing in double digits every year; it currently accounts for around 14% of global ad spend and is projected to account for 22.7% of online advertising by 2026.
    • Retail media is no longer a ‘medium’ in the conventional sense but is instead evolving into an infrastructure underpinning the entire digital advertising ecosystem. 

    Content Creators in the Adult Industry Want a Say in AI Rules | WIRED

    Security

    JLR’s letter: what Land Rover’s doing to stop your older car getting nicked | CAR Magazine – update on JLR’s security crisis

    Software

    A brief history of QuickTime – The Eclectic Light Company

    Technology

    NTT Data builds a mainframe cloud for Banks • The Register – mainframes are still amazing for large scale batch processing

  • AI two-step

    The phrase AI two-step is something I first heard from my friend Antony Mayfield. He used it to talk about how companies were adopting the latest developments in AI for business processes. And then reduce headcount to reflect the newly AI derived tasks instead.

    The AI two-step isn’t necessarily a new concept, companies like Pegasystems were using rules-based systems to take away the drudgery of back office work in banking and fund management for decades.

    Further back, companies like Experian, through their access to CCS’ CardPac software provided a service for credit card issuers in the UK using rules-based credit scoring and applications approval. This ran on time-shared mainframe computing resources, which also provided Experian with a good source of ongoing credit worthiness data. All of which reduced the back office work and employees needed by the credit card company. MBNA used to make a virtue out of having every decision reviewed by real live credit analyst, who could overwrite a scoring decision if they saw a compelling reason to do so. (CCS became part of First Data and eventually part of Fiserv).

    HAL 9000

    As these services were being rolled out, there was a corresponding cut in jobs.

    Examples

    Here are just a few examples of businesses adopting AI, some of which are prime examples of the AI two-step.

    IBM

    While IBM may no longer trumpeting its Watson AI service as loudly as it used to, AI methods are dispensing with the need to replace staff who leave the technology company.

    Pfizer’s Charlie

    One might think in the UK that Pfizer should have thought a bit more carefully about the name Charlie, but the aspiration behind the platform is interesting. Charlie was noted to be helping with content creation, fact checking and legal reviews. Research by Bain & Company have found that it isn’t just Pfizer in the pharmaceutical and biotechnology sector that are taking this approach. Some 40 percent of executives who were surveyed said that uses of generative AI were factored into their 2024 budgets.

    Bain indicated uses across a wide range of business functions within pharma:

    • IT programming code review
    • Competitive intelligence
    • Research and biomedical literature review
    • Marketing copy
    • Augmenting the selling process as a sales co-pilot and contact centre automation

    Publicis

    French listed marketing combine Publicis made a high profile adoption of machine learning and AI-based services back in 2017 under the moniker Marcel. Back then Marcel was being used for workflow type tasks and organisation of data. This year Publicis rebranded its approach to the less playful CoreAI, so far it has cut the use of freelance staff – which are usually essential for project delivery in ad agencies, rather than the usual AI two-step of lay-offs.

    UPS

    UPS adoption of AI techniques in everything from workflow to customer service allowed the logistics company to make the largest lay-offs in its 116-year history.

    Clear analogues to the AI two-step?

    Various commentators compare the AI two-step happening to the dot com boom of the mid-1990s to the early 2000s. The comparison with the dot com boom is easy at first. You have businesses that have phenomenal share price growth, widespread interest and experimentation. Business sectors from advertising to Hollywood are concerned about massive disruption.

    The examples I would think about would be factory automation and business process re-engineering. In factor automation, over decades companies used machines to negate the need for unskilled and semi-skilled workers. A friend of mine worked in Huddersfield in a textile mill. He was one of just a couple of people who worked a shift. None of them were weavers, they were engineers and an IT admin who maintained the lines of machines turning out high-end suiting fabric that was mostly sold to Japanese clothing manufacturers. This came very close to being a ‘lights out production line‘ where the product is handmade by robots as they used to say in the old Fiat car advertisements.

    Weavers and machine operators were replaced by a lot fewer, but more expensive roles.

    Business process re-engineering was driven by enterprises implementing enterprise software to drive efficiencies and automate workflows. This was a lucrative time for consultancies who were brought in to shape a company’s workforce and processes to fit a software company’s pre-defined template for that industry. This was usually based on average industry standards. Software giant SAP have been building and refining these templates for the best part of 50 years, each industry template draws on individual units that might cover a business function like HR, finance or asset management.

    A bit of software customisation was needed to fit a given business, and it might have to interface with third party products to handle market complexities such as different tax regimes.

    The consultancy teams also laid-off employees that didn’t fit the framework. That’s what business process re-engineering actually meant.

    Automation was responsible for putting up to 47% of American jobs at risk. However other research indicates that new forms of skilled or professional jobs are being created. One of the big problems with this data is that they are speculative models. More positive takes from businesses fuelling automation like McKinsey and Company versus more critical predictions from government think tanks and academics.

    Factory automation and business process engineering are both similar to the use of AI in business, in that they are primarily helping mature businesses maintain their position and drive efficiency. The dot com boom on the other hand was much more disruptive and spawning more upstart businesses – some of which were very successful and leaving mature businesses struggling to cope. From financial services to media – pre-internet businesses are still struggling to cope with the innovation and disruption that begat the dot com boom.

    Optimists versus pessimists

    The optimists highlight a number of nuances that they think mediates the impact of automation and machine learning over time.

    Tasks over jobs.

    It’s tasks rather than whole jobs are being lost. Yet if you look at the data that Scott Galloway shared in his newsletter and the speedy ‘these job losses aren’t down to AI denials’ this optimistic assumption is pure fiction. The jobs being lost are the second part of the AI two-step.

    Creative destruction.

    Jobs are being created too and it’s often about ‘skill shifts’ rather than ‘job shifts’. While there are redundancies being made, there is a requirement (at the moment) for people skilled in writing ‘prompts’ to get the most out of the AI models created.

    Overconfidence.

    Overconfidence in technology and what it can do. An extension of this is a belief in the perfectibility of technology. A classic example of this is Air Canada’s recently aborted use of an AI-powered customer service chatbot. The airline quietly pulled its chatbot offline after being found legally liable for bad advice given by the customer service bot to a customer.

    Moffatt booked airfares and retrospectively submitted an application for a refund to the reduced bereavement fare after travelling. Air Canada denied the request. Moffatt challenged that decision, saying he was owed the refund because he had relied on the information provided to him by the chatbot on Air Canada’s website. Air Canada admitted that the information provided by the chatbot was “misleading”, but it contested Moffatt’s right to a refund, highlighting that he had been provided with the correct information via the link the chatbot shared in its message.

    The Civil Resolution Tribunal considered whether Air Canda was liable for negligent misrepresentation, which arises under Canadian law when a seller does not exercise reasonable care to ensure its representations are accurate and not misleading. Moffatt was required to show that Air Canada owed him a duty of care, that its representation was untrue, inaccurate or misleading, that Air Canada made the representation negligently, that he reasonably relied on it, and that that reliance resulted in damages. The court held that Moffatt met those requirements.

    The Civil Resolution Tribunal noted that Air Canada had argued that it could not be held liable for information provided by one of its agents, servants or representatives, including a chatbot, but had not explained the basis for that suggestion. The Civil Resolution Tribunal rejected as a “remarkable submission” Air Canada’s suggestion that the chatbot was a separate legal entity that was responsible for its own actions.

    Air Canada chatbot case highlights AI liability risks by Meghan Higgins, Pinsent Masons

    Demographic change.

    Demographics – the idea that aging countries from the west to China, Japan and Korea have skills deficits due to population decline. Automation is one of the coping mechanisms alongside globalisation and migration that have been suggested solutions. The Chinese are also looking at building factories in countries like Ethiopia, who have a young and growing population. Automation makes sense where migration would adversely affect social cohesion and the cost of globalisation would be more expensive than automation technologies. Workers in the global south are dependent on being cheaper than machines, rather like the American legend of John Henry versus the steam engine.

    Companies like Automata have been looking to help businesses automate repetitive low skilled work, such as sandwich making in food service factories or low volume manufacturing tasks.

    John Henry Statue

    The state of automation in different roles is running along at different rates of progress. While John Deere have managed to make the most of arable farmland through the use of telematics and GPS guidance of tractors, automating farming for tasks like harvesting is proving more difficult. This is exasperated in the UK at least by the challenge of getting sustained venture capital for hardware. Technology automation in other sectors such as construction and healthcare continues to move at a slow pace.

    In an area like consumer electronics we have seen benefits and declines in automation. Benefits in the way a company like Apple can manage a sophisticated global supply chain workflow via automated software. Apple has also pioneered the use of robotics in dismantling its more modern smartphones when they are brought in to be recycled.

    The declining area has been one of design choice. Prior to the smartphone and broadband internet, companies like Panasonic designed circuit boards that were less dense with components. The reason for this was to facilitate automated board manufacture through the use of ‘pick and place’.

    Nokia used similar techniques for its cellphones and smartphones until the business was disrupted. Apple iPhones needed much more manual assembly because of the tightly packed components in their phones. Young women were valued for their small hands and manual dexterity leading to concerns about worker conditions.

    More work to be done.

    Creation of new jobs seems to be a matter of faith. IT in businesses drove an increased amount of management, the move online drove a need for webmasters, web designers and online marketers. There is an assumption that over time AI will have a similar effect, beyond people who can write prompts.

    Limiting factors

    Technology

    While GPT based models have surprised both in terms of what they can do and fail to do, there is a belief amongst experts that:

    Data sets will only get you so far. There is no clear path to a new technique, or what older techniques would need to be combined with GPT-based systems. Of the data sets out there, a significant minority could be filled with ‘poison’ data like nightshade.

    That there isn’t enough data to train models in a lot of cases and synthetic data is often used instead. Others believe that this will corrupt and stunt future AI models rather than help them.

    Resources

    AI systems like crypto mining consume a lot of energy and require a lot of water for cooling which is already straining data centres and infrastructure. All of which will impact corporates ESG profile and larger investor relations health. You could have an amazing AI model, but if you have as bad an ESG rating as Exxon you willl struggle to raise funds.

    More information

    Corporate Ozempic | No mercy / no malice

    No, Robots Aren’t Destroying Half of All Jobs | London School of Economics (LSE)

    Antony Mayfield – Antonym newsletter

    AI feedback loop will spell death for future generative models | TechSpot 

    Mixtral 8x7B: Quality, Performance & Price Analysis | Artificial Analysis 

    AI-poisoning tool Nightshade now available for artists to use | VentureBeat 

    AI sucks at telling jokes — but it’s great at analyzing them | The Next Web 

    At WEF in Davos, Sam Altman and Will.i.am differ on AI | Quartz 

  • Brand clichés

    Brand clichés have been in the background of my career in agencies, all the way through. I am sure that brand clichés will continue long after my career is over.

    I started off writing copy for technology clients. Short pithy marketing copy and longer thought leadership pieces, opinion editorials and white papers.

    See 7 States from Rock City

    Back when I first started working on technology, media and telecoms brands we had a raft of clichés. These brand clichés were in the product and vendor descriptors.

    Broken technology marketing

    These weren’t the most sophisticated brand marketers. Marketing was sales support. There maybe some brand equity at the corporate brand level. But that was often down to user passion, rather than skilful brand marketing. You can still see that mindset at work in ingredient brands like AMD, Broadcom, Intel, MediaTek, NVIDIA, Oracle or SAP.

    marketers
    Created using Dall-E

    Part of this was down to history, marketers were often engineers who had been promoted out of pre-sales consulting. Their corporate and product communications was often run by people who were ‘vested’ having worked early on in the companies life in an admin role. A personal assistant or an office manager, probably with a liberal arts degree from a university or community college.

    The modern iteration of this dearth of marketing experience is the broken adtech space and a legion of growth hacker profiles on LinkedIn. Once you understand this broad brush picture of the technology sector the brand clichés start to make sense.

    Technology brand clichés

    Apple PowerCD

    A leading… – we compete in the following market for sector, but there isn’t anything to separate us from our peers. High fives happen in the office if we end up in the right part of the Gartner Magic Quadrant reports.

    Best – Someone somewhere said that they thought we were better than our competitors based on their particular view at that time. We’ve paid an analyst firm a large amount of money for digital reprints where they said it. We will give you this as PDF if you give us all of your personal information and opt-in to being in constant contact with our marketing automation application.

    Best-of-breed – we cobble together bits of technology from a number of sources, all of which are good. We usually have competitors who are vertically integrated and do everything reasonably competently in-house. It tells you more about market dynamics than it does about benefits. See ‘end-to-end’ used by vertically integrated businesses.

    … compatible – usually a hygiene factor in areas were there are clear open standards like email and web browsing. It used to be that back-in-the-day a peripheral that was Mac compatible would cost double the price of PC compatible products. USB was a major change in this. Where there aren’t open standards, then beware of ‘lock-in’ where you get bled dry by vendors, rather like the Mac users of old. A second aspect of compatability is where vendors built super-standards on top of the ‘open standards’. Adding additional features over the top, if they can get their client to adopt them it can increase lock-in without having to go to the hassle of creating a completely bespoke standard. For example, POP and IMAP email doesn’t support being able to delete an email after you’ve sent it, unlike sending email from and to a Microsoft Exchange email server.

    Cutting edge – will be obsolete, but not just yet.

    Disruptive – we have an incumbent competitor and we hope you’ll change for the sake of change.

    Enabler – we provide part of what you need, but we know that the majority of IT projects fail to reach the objectives that businesses have in mind. A classic example of this truth would be the NPfIT (national programme for IT) done by the NHS, Post Office Horizon project or most implementations from the likes of Autonomy to Adobe Workfront.

    End-to-end – usually followed by solution or solutions provider. This was trying to make a virtue out of vertical integration of the corporate parent (think about the way HP used to do everything from servers to printer paper), in a market that was likely orientated towards horizontal integration (a classic example would be Windows running on an Intel or AMD processor, or Google Android running on a MediaTek or Qualcomm processor). The reality is that it’s barely a feature, let alone a benefit.

    Fastest – the devil really is in the details of fastest. The measure of speed depends on what you want to measure. In technology real world speeds are difficult to capture and you can’t benchmark across systems. Way before Volkswagen’s Dieselgate scandal chip companies like Intel and Nvidia were routinely doing conceptually similar design tricks to recognise and optimise for benchmarking tests, often to the detriment of real-world use.

    First – this would be then followed by a really arcane descriptor. For example ‘Product X is the first tree-based database structure in cloud services that supports MUMPS database language instructions aimed at industry 5.0 applications’.

    Innovative – we spent money on design and putting things together. Appreciate it. Often used to support disruptive.

    … ready – usually this is about a technology that might be in the news but is years away from the standards being developed being ready for commercialisation, or the standards may not even exist. In 2023, we saw several blockchain based companies talk about their technology being metaverse ready. You can read here about how far away and uncertain that statement is. The reality is often that this is pure hype.

    Scaleable – it will work with more of our stuff. It might even work with other people’s products. If by any chance your business grows, we want to sell more stuff.

    Solution – a mix of web hosting, other vendors products, our products and consulting time as a kludge to make things work. Think of every collaboration in streetwear and luxury fashion that was a dog’s dinner – this is exactly the same, but in IT.

    The world’s leading… – this might be supported by either market share data for one quarter’s sales, or a number of analyst reports. Basically ‘a leading…’ but with a bit more confidence. Usually you will find that the brand has some visibility within their market sector and is likely considered. So when green tech company 1pointFive announced an agreement with the Boston Consulting Group (BCG) – BCG was described as:

     Boston Consulting Group (BCG), one of the world’s leading management consulting firms

    1PointFive and Boston Consulting Group Announce Strategic Agreement for Direct Air Capture Carbon Removal Credits

    Yes business people are likely to have heard about BCG, but that doesn’t mean that they would prefer to hire them over McKinsey, Teneo, Bain, Accenture etc.

    Value-added – a synonym for expensive and complex.

    Bland brand clichés

    Now the key ones I see, tend to be throughout the brand book. A good proportion of the reason why these have become brand clichés is down to over-use. In a world where brands are the above average equivalent of the children in Lake Woebegon.

    Authentic – we do what we say (most of the time). Unless it has implications for our bottom line. Often used interchangeably with principled and brand purpose. The latter two often look at higher order ambitions than the business.

    Dedicated – more about the focus of the business than the quality of the product or services. Through to the 1980s in western countries, there were companies called conglomerates which were a mass of disparate businesses. Originally they may have started off as looking to integrate businesses into their offering. So if you sold hardware to businesses, you might want to provide software that those businesses would want. You might help them put it all together, which then meant you had a professional services business. All of this doesn’t come cheap, so you might add a finance business to help them spread the payments rather than an overly expensive bank loan. All of a sudden you are a conglomerate. Being a conglomerate makes it harder for you to focus on what you do well. Being dedicated means that in theory you have that focus.

    Helpful – We do enough so that you will probably do business with us again.

    Passionate – we behave in a professional manner. Basically they weren’t the guy in the coffee shop I went to on Saturday, where he let us wait in a queue to be served while he finished rolling out five cigarettes. He then asked ‘what do you want?’. He demonstrated authenticity, but not dedication or helpfulness.

    Trusted – customers pay us for what we do. Some of them do this on a repeat basis.

    It’s even been spoofed in ‘The Bland Book‘ (PDF).

    That’s me for today, happy St Patrick’s Day to my fellow Hibernians out there.

    St Patricks Cathedral