Search results for: “breakthrough”

  • Complaint resolution + more things

    Complaint resolution My mind cast back to one of the first modules I studied at college. There was a lecture on the role of complaint resolution as part of customer services. The idea was that effective complaint resolution engendered trust in a customer service function and was more likely to increase brand loyalty and recommendation…

  • CX research + more things

    CX research IPSOS conducts CX research on an annual basis. They surveyed 1,000 CX (customer experience) specialists around the world about the current state of CX in their businesses. The IPSOS CX research painted a complex picture of organisations. Key take outs of the CX research: At the present time the majority of CX leaders…

  • Chinese bank risk+ more things

    Chinese bank risk A story caught my eye in Hong Kong’s English language establishment paper related to Chinese bank risk. Goldman Sachs issued a report on (maybe) five Chinese banks, changing their ratings to neutral and sell. Eastmoney.com is a subsidiary of government newspaper People’s Daily, came out to stoutly defend the banks against concern…

  • Illicit finance + more stuff

    Illicit finance RUSI put together a great presentation on the nature of illicit finance from the perspective of terrorism and terrorist states including Russia and the People’s Republic of China. The foundations of illicit finance seems to be the offshore financial structures that were build up by the United Kingdom in the post-war period to…

  • 2022 in review

    News stories of 2022 in review January 2022 kicked off with the start of the Regional Comprehensive Economic Partnership, a free trade agreement. It eclipses the European Union – it covers nearly a third of the global population and about 30 per cent of its global gross domestic product. [i] It’s hard to overstate how important this…

  • BSPDN + more things

    IEDM: DTCO & More than Moore – by Doug O’Laughlin – The future is about Design Technology Co-optimization (DTCO), and Backside Power Deliever Networks (BSPDN) is a huge part of the roadmaps forward post-gate-all-around. A good place to start on what exactly Backside Power Delivery Networks (BSPDN) is is my post I wrote a few months…

  • Brand purpose

    What is brand purpose? For senior marketers who came up with a Jack Welsh influenced shareholder value focus, brand purpose was a seductive concept for otherwise empty and meaningless careers that could even be considered ‘bullshit jobs‘. Brand purpose campaigns are not coming from the need of consumers mostly but from the desire of marketeers…

  • Mobileye & more stuff

    Mobileye public offering by Intel Mobileye S-1 Teardown – by Doug O’Laughlin – Intel looks desperate in this examination of the Mobileye S-1 filing. Israeli origins Mobileye is an Israeli based business acquired by Intel. It specialises in advanced driver assistance systems (ADAS) and autonomous driving. Its EyeQ series chips are used by pretty much…

  • Cost plus + more things

    Cost plus NASA’s administrator says cost-plus is a “plague,” just as DoD is giving up on fixed-price development | Acquisition Talk – this reminds me so much of the UK’s ministry of defence. My Dad moved over to the UK to work on the Resolution class of submarines that were designed to carry the Polaris…