Think Derivative

New iPod, pretty much the same as the old one, that won’t stop it selling well though. Leaked cover of Newsweek courtesy of MSN.

Couture and the Air Marshal

The New York Times and bloggist AdviceGoddess ran pieces on how air marshals are obvious because of the dress code that they have to adhear to.

From the New York Times: Federal air marshals must have neatly trimmed hair, and men must be clean-shaven, the documents say. Some of the service’s 21 field offices have mandated that male officers wear suits, ties and dress shoes while on duty, even in summer heat. Women are required to wear blouses and skirts or dress slacks.

Reminds me of spot the CID man at warehouse parties in Blackburn back in the day. They had a distinctive dress code of C&A and BHS easy care polyester clothing items that gave them away, while the drugs squad were the mad ones giving it a hundred and ten per cent in front of the strobe lamp.

Making your vote count

Eligible to vote in the forthcoming US elections, but haven’t registered yet? Well, you can do here and its easy.

This was a renaissance chambara public service blog.

Customer Service Heroes and villains

Orange turns me green at the gills

One of the things I have learned over the past couple of weeks is that you can’t rely on a brand for consistent customer service, only people.

As you may have read, I had some problems when Three cut my number off. Well credit where credit is due, eventually my problem was dealt with in a most professional and helpful manner by a Scottish customer services lady called Sammy Reynolds. I decided to move to Orange, they seem on the surface to have their act in gear, WRONG!!! The shop staff near Bond Street tube were happy to sell me a phone but weren’t so eager to expedite a swift number port from Three. I eventually called the Orange customer services line and got through to the relevant team, things then got Kaftesque. Orange would not be interested in my number until Three called them. Read Orange was not interested in having my custom in a particularly speedy manner. I had to get Three to call Orange to sort things out. Three had given my number up, yet could not do anything as Orange’s systems were down for two days.

Orange did not keep me informed of my progress and dealt with me in a manner that would have impressed a civil servant. This was all happening on the back of me trying to sell my house and my best friend about to give birth. My initial impressions of Orange have been disappointing to say the least. Despite Three facilitating the process as much as possible it still took seven and a bit days to port my number over – this is the minimum standard specified by Ofcom!

BT signs Jeremy Clarkson for ad campaign, wags start their engines

A quick skim of the infospam that comes from various IT news organisations reviewing the weeks news came up with this gem courtesy of the merry pranksters at St Katherines tower:

And finally, everybody’s favourite incumbent telco has signed up everybody’s favourite jacket-and-jeans wearing braggart for its latest advertising campaign. That’s right: BT and Jeremy Clarkson. It’s a match made in heaven. One is overblown, often rude and has offended pretty much everybody in the UK at one time or another (wait for it… you’ll never guess what’s coming next) and the other one used to present Top Gear. Gavin Patterson, BT group managing director, consumer and ventures, said: ?We felt that Jeremy Clarkson was an ideal choice for the whole area of customer service. He?s famous as somebody who doesn?t suffer fools gladly and embodies the straightforward principles we aim to follow in our business.” Great, so we can expect BT customer service modelled on the presenting style of Clarkson. “I’m sorry your phone’s not working love, have you ever stopped to think it could be because………..[cue long dramatic pause, raise eyebrow to camera and lower tone] ………. you?re a woman.” “Is your husband there?…………………………….Or are you too ugly to have one?” “Aha! Now this really is the Ferrari of phones! Whereas, your current model is very much………………………………………………. the Skoda” You get the idea. Patterson added: “If these adverts are anywhere near as successful as the famous Bob Hoskins ones then we won?t be doing badly at all.? So Jeremy has his work cut out trying to fill the shoes of Bob Hoskins? That’s quite a challenge, not least of all, the Round-Up assumes because Sir Bob (come on, he should be!) probably has pretty small feet.

 

For our international readership you can find out more about BT here and Jeremy Clarkson.