AT and T True Experience sprang out of the the mid-1990s. At that time AT&T was thinking about how they could own the customer as the internet superhighway became a reality.
David Hoffman
David Hoffman worked on promotional videos for AT&T at the time including a video showing a service based on General Magic internet appliances for business, personal use and telecommuting.
AT and T True Experience outlined in this video looked to be:
Customers relationship with the nascent web would be mediated through AT&T
AT&T also wanted to build an e-commerce shopping mall similar to what AOL later set up
AT and T True Experience went on to join similar services like Apple’s eWorld, CompuServe and AOL in irelevance as the first generation walled gardens fell away.
The tech ‘nepo babies’ are coming | Financial Times – SEC research found that seven or more years after listing, companies with perpetual dual-class shares underperformed. Still, founders continue to push for them
Refreshing our approach? Updating the Integrated Review – Foreign Affairs Committee – China ‘a significant threat to the UK on many different levels’ and dependency should be curbed, MPs warn. While supporting a potentially risky shift in using stronger language towards the economic and military giant, the Commons Foreign Affairs Committee (FAC) argues it must be backed up by action rather than “empty rhetoric”.
COMAC’s challenge to Airbus and Boeing and the perils of forced technology transfer.
Wall Street Journal on how financial companies are now buying up YouTuber back catalogue content in the same way that they have previously bought up music back catalogues
I have put together a metaverse discussion paper. This post is the executive summary of the metaverse discussion paper. The full paper has much more context including context on the history of the metaverse, the current reality and separating out the hype.
This originally started as a discussion paper drafted during quiet moments at work. Client work got in the way developing it further. I didn’t have time to complete writing the metaverse discussion paper beyond an outline and supporting research.
A good deal of my work is to do with brand experience. So, it made sense for me to dig in and find out more about the metaverse from the perspective of what it means to brands. I structured my approach in understanding the metaverse, in terms of:
What is currently being said
The past developments leading up to the metaverse
Possible futures
How to use the metaverse discussion paper
This document contains a large amount of content. I would advise that you read the executive summary and everything else you can dive into as your muse or boredom strikes you.
The link to the full metaverse discussion paper is at the bottom of the post. I am giving it away for free under a Creative Commons Attribution – No Derivatives licence.
Available for free download at the bottom of the post.
The current state of the metaverse and the technology sectors attitude to it can be best understood through the words of a mid-20th century political thinker Ivan Chtcheglov. Chtcheglov reflected on an illusory imagined construction.
And you, forgotten, your memories ravaged by all the consternations of two hemispheres, stranded in the Red Cellars of Pali-Kao, without music and without geography, no longer setting out for the hacienda where the roots think of the child and where the wine is finished off with fables from an old almanac. That’s all over. You’ll never see the hacienda. It doesn’t exist.
What became apparent as I researched for this document was how companies were trying to solve problems that were a small part of what will be needed for a metaverse. This is because the metaverse as envisaged in science fiction and technology as ‘thought leadership’ will require a wide range of technology problems to be solved. For instance, the current technologists haven’t been able to surpass the vivid experiences created in mid-to-late 20th century cinemas and theme parks.
Broadly the technology challenges would be characterised as:
Scalability
Believable and immersive
Open and portable in nature from a technology perspective
Decentralized
Traversable – the ability to ‘travel’ around and between worlds
Able to conduct commerce and exchange
Social
Secure and trusted
Many companies have deep expertise in some parts of the metaverse problem. Some work builds on decades of work in areas such as virtual reality and haptic technology. But these areas haven’t progressed with the kind of pace one would expect from Moore’s Law.[2] Technologists are trying to work out how existing technologies, like distributed databases, games physics engines and realistic computer rendering could be used to solve some of the problems needed to be addressed to build a future metaverse.
What we saw with the web, but are not seeing with the metaverse at the moment is collaboration. There isn’t open collaborative work towards a maturing standards environment necessary for interoperability as well as a solid direction to help define future metaverse technologies. The lack of collaboration makes it hard to predict, if or when we would be likely to see a metaverse. We can speculate how the future supporting technologies for the metaverse might net out based on heuristics like Moore’s Law or Metcalfe’s Law[3].[4] It would be impossible to speculate on the realpolitik required to build the ‘metaverse’ and what would drive its universal adoption over time.
But that isn’t stopping companies thinking about how the metaverse work with their brands. Governments are also giving a lot of thought to the coming metaverse including:
The provision of services in a ‘metaverse’ environment
How to manage market competition
Understanding the potential of the metaverse to foment social disturbances and imperil security
Since the metaverse, doesn’t currently exist as envisaged, it makes sense to look for analogues. These analogues include social trends in highly evolved technology markets and precursor technologies such as gaming and VR. The goal of the research would be to try and understand what it might look like when digital immersive experiences become commonplace.
Consultants like Forrester Research[5] and McKinsey are recommending that organisations get involved with precursors to learn, but also temper their expectations. There is a limitation to this approach, technology and culture evolve with use. Scale changes things further. Norms that were established when platforms have 100,000s of users evolve or fade away when the user number goes to 100s of millions or even billions.
One of the ways that this research happens is through a resurgence of technologist and marketer interest in virtual worlds like Roblox and AltspaceVR. These virtual worlds allow experimentation to discover what works (and what doesn’t) far in advance of the future metaverse. Deloitte Consulting considered that one of the three business model scenarios for the metaverse was what they termed a ‘Low Orbit’ where the metaverse like VR, continues to be used for niche rather than general purpose uses. The current virtual worlds lean more towards the ‘Low Orbit’ model. The current belief[6] that games are the metaverse falls firmly into the ‘Low Orbit’ model.
Assuming for a moment that businesses manage to retain and build on the body of knowledge they get through this experimentation they will hopefully answer questions like:
Using VR early adopters as a proxy for metaverse users, what works from a marketing effectiveness perspective, in driving brand awareness and brand activation?
How effective are virtual world experiences in terms of brand awareness and brand activation? How does it benchmark against web-based media, mobile apps, out of home (OOH), cinema and broadcast media like connected and conventional television?
What are the dos and don’ts acquired through experimentation in virtual worlds from user experience design perspective for brands?
How would a virtual world assist in digital consumer testing and virtual crowdsourcing before committing to manufacture an item at scale? What are the strengths and limitations in this approach?
What tactics are drive brand awareness in a virtual world in an effective manner?
When do experiences get old and have to be refreshed?
How can the brand be a better citizen in the virtual world? How much interaction is required with ‘real’ brand ambassadors?
Some of the platforms like Meta’s Horizon Worlds and Animoca Brands’ The Sandbox hope to be the metaverse. They desire to incorporate the consumers entire perceived metaverse. An analogue to the business models of Horizon Worlds or The Sandbox would be walled garden ‘super apps’ WeChat and the Taobao that currently represent most of the consumer mobile web in China today. Or the walled garden ‘desktop web’ experience[7] of AOL[8] in pre-broadband America. Deloitte Consulting outlined this approach as one of their likely business model scenarios of the metaverse. They called it a ‘Double Star’.
Platforms face a big challenge; consumer expectations are well over a decade ahead of what the technology can actually deliver.
Even if the technology is successful, the challenge for brands, walled garden and open metaverse platforms are many. Here are two of the biggest challenges to get started:
How do brands and platforms show that sufficient effort has been done to keep users safe? This isn’t only about filtering content, but filtering behaviour. Will post-censure of bad behaviour be sufficient? Will the environment be sufficiently safe for brands to participate and advertise?
In a world of ESG[9] considerations, would an energy intensive virtual pleasure palace be too much for investors or purpose-driven brand owners like BlackRock, Proctor & Gamble or Unilever?
[1] Chtcheglov, I.V. (1953) Formulaire pour un urbanisme nouveau. France – http://www.bopsecrets.org/SI/Chtcheglov.htm
[2] Gregersen, E. (July 21, 2011) Moore’s Law. United States: Encyclopaedia Britannica – https://www.britannica.com/technology/Moores-law
[3] Metcalfe, R. (August 18, 2006) Guest Blogger Bob Metcalfe: Metcalfe’s Law Recurses Down the Long Tail of Social Networks. United States: VCMike via wordpress.com – https://vcmike.wordpress.com/2006/08/18/metcalfe-social-networks/
[4] Shapiro, C. and Varian, H.R. (1999). Information Rules. United States: Harvard Business Press
[5] Proulx, M., Ask, J., Bennett, M., Gownder, J.P., & Truog, D. (March 29, 2022) There Is No Metaverse Today, But Be Prepared. United States: Forrester Research – https://www.forrester.com/blogs/there-is-no-metaverse-today-but-be-prepared/
[6] Whatley, J. (May 17, 2022) The metaverse doesn’t exist! You’re talking about gaming. United Kingdom: The Drum – https://www.thedrum.com/opinion/2022/05/17/the-metaverse-doesn-t-exist-you-re-talking-about-gaming
[7] (September 4, 2000) AOL’s ‘Walled Garden’. United States: The Wall Street Journal – https://www.wsj.com/articles/SB968104011203980910?reflink=desktopwebshare_permalink
[9] Environmental, Social and Governance criteria. Standards used by socially conscious investors as a way to filter investment decisions. More here – https://www.investopedia.com/terms/e/environmental-social-and-governance-esg-criteria.asp
OrCam Read – Transform the Way You Read – YouTube – I watched this video and wondered if this was a sign of failure in the education sector in terms of literacy. As far as I can tell, OrCam is a dedicated OCR appliance that reads back the text to you. In essence it is playing the same role as a scribe to a medieval lord. I suspect that OrCam is a product looking for a market and this is a skewed pitch
Are some personalities just better? – All-blues might really be happier and healthier. If so, it could a result of late modernity, or it might have always been true. Still, that doesn’t mean that evolution will favor all-blues, or that all-blues are “more successful”
How the U.S. Government Can Learn to See the Future – Lawfare – Research over the past decade funded by the U.S. government demonstrates that “keeping score” by quantifying the probability that a potential event will or will not happen leads to improved forecasting accuracy. This is especially true when that scorekeeping is paired with training to reduce cognitive biases, as well as tools that combine the forecasts of many people together, harnessing the “wisdom of crowds.” These methods are not just for carnival games and stock trading. They can provide clearer insight on national security questions – it looks like prediction markets might be getting their time in the sun again
Security
Sweden drops Russian hacking investigation due to legal complications | The Record by Recorded Future – Swedish government dropped today its investigation into the 2017 hack of its sports authority, citing the legal constraints that would have prevented prosecutors from charging the Russian hackers responsible for the intrusion, which officials claimed were mere pawns operating on behalf of a “foreign power.”
Lamborghini rockets onto TikTok with 3 million views in two days – When you are marketing one of the worlds supercars TikTok may not spring to mind. With the entry level models at £150k upwards, Lamborghini may be more expected in the FT. But the Lambo is the car of choice for many influencers. David Dobrik famously gave one to his best friend and a Google search shows many Drop Shipping courses feature a Lamborghini as the badge of success. Although rumour has it that many hire the Lamborghini for the day to film. And bear in mind the market for ostentatious expensive cars skews young. Premiership footballers and pop stars spring to mind. (A recent Miles Davis documentary has him driving a Ferrari in the early 60s). So Lamborghini are big on social and having a TikTok page makes total sense – Simon Andrews on the Lamborghini TikTok channel content. Being bucketed with drop shippers, top flight footballers and influencers as a Lamborghini owner wouldn’t necessarily appeal to me – but each to their own
What can Silicon Valley expect from Joe Biden? | Financial Times – Hours after the president-elect made his acceptance speech, his head of press, Bill Russo, retweeted a picture sent by Sacha Baron Cohen, the comedian and film-maker. The picture showed outgoing president Donald Trump meeting Facebook chief Mark Zuckerberg and commented: “One down, one to go.” Mr Russo added his own comment: “Hell yes.” It was the clearest sign that Mr Biden’s team share the antipathy towards Mr Zuckerberg and his fellow Silicon Valley titans that has built among Democrats over the past four years. – I wonder how this will play with the Silicon Valley titans who have bankrolled Kamala Harris’ political career?
Tim Wu, who worked on technology issues in the Obama White House, said: “There has been a shift since the Obama administration, even among the people working in that administration, in the way they think about power in the tech world.
What To Expect On Singles’ Day 2020 | Forrester Research – Alibaba has officially announced that 2020’s Double 11 shopping festival will have two phases: The first one began on November 1, and the second will begin on November 11. The first stage focuses on new brands, new products, and global exclusive items. The second stage will resemble that of the regular Double 11 promotions of past years. This makes the first stage an additional growth driver to ensure a grander Double 11 event. JD.com also upped its game and planned a four-stage Double 11 promotion, lasting from October 21 to November 13. Promotion schemes have become more varied and complex, too, including time- or category-limited red packets, preorder (with a deposit) exclusive offerings, member-exclusive promotions, and installment payments – complex value proposition that probably wouldn’t work in a market like the UK
Chinese attitudes to immigration. Some really interesting interviews done by Inkstone. Inkstone is part of South China Morning Post. Whilst the attitudes seem shocking, you do see them mirrored in other monocultural countries. The monocultural country has a very strong sense of self. In China this is exasperated by Han nationalism which explains Chinese attitudes to immigration. In Japan, despite a demographic crisis, attitudes to immigration has meant that the country has focused much more on robotics to solve the human labour deficit beyond manufacturing.
Innovation of the Day | Time – letting exhiibition attendees get some sense of the experience involved in the 1963 civil rights march on Washington DC and experience Martin Luther King Jr’s ‘I have a dream speech’. VR’s real power to engage audiences is emotional experiences rather than storytelling in the way that we usually understand it. More related content here
Persona Spotlight: Generation X – GlobalWebIndex – While younger audiences are actively trying to regulate their digital activity – nearly 3 in 10 millennials and Gen Zs track their screen time each month – only 1 in 5 Gen Xers have done the same. Another possible reason is that, compared to Gen X, younger age groups are now using social media more passively. When on these sites, 4 in 10 Gen Zs fill up their spare time or search for funny content, while Gen Xers still flock to their social accounts with a greater emphasis on socializing. – this bit feels like they’re throwing hypotheses against the wall, planners pick your favourite
