Search results for: “"Mark Ritson"”

  • Populism & more in 2019

    At a macro level, the world is in a pretty strange place at the moment. Populism is at the centre of uncertainty across many countries in terms of political direction, macro economics, technology and consumer uncertainty.

    2016 State of the Union debate

    Populism and nationalism is on the march: Duterte in the Philippines. Trump in the US. The German right wing populism leaning political party AfD is shifting the Overton window in Germany. The yellow vests in France and the UK is channeling anger into political activism along fringe party lines providing an opportunity for populism. The UK has seen a rise in far right grassroots media mirroring the rise of The Canary and similar publications on the left both of which fuel different forms of populism. The Russians don’t need to do it as the populism and divisive politics is homegrown. The Queen’s speech called for unity in the country and the UK government’s Prevent anti-radicalisation programme has more far right cases than Islamic extremists. Even China has been gradually moving to a Han nationalism as part of its more forceful foreign policy. India and Pakistan have both seen a rise in sectarian politics. This has impacts in terms of foreign trade and economic growth. We are already seeing domestic brands rising in China and India; we may see a decline in brands and product SKUs in the likes of the UK – all of which will impact advertising budgets. At an agency office level; the chilling effect of nationalism is going to affect the movement of talent on both client and agency side. It’s hard to articulate the atmosphere of an agency that I was working in the day after the Brexit vote without using the word bereavement. I know people in my family and peers who are moving away. Over time this will impact culture and creativity. It is hard to remember but back in the 1970s the UK was much more parochial and less multi-cultural than it is now. Everyday things we take for granted like good food were much poorer experiences.

    There are so many variables in play we don’t know where populism and divisive politics is going, but there are dark possibilities to the government ‘by the seat of their pants’ which seems to be prevalent.

    Cryptocurrency and block chain: We’ve seen a wide range of crypto currencies decline in values this year. What are the factors might drive a recovery? Why would there be a spike in demand? I don’t know what that ‘X factor’ would be. I suspect that experiments in block chain such as verifying online media spend to prevent online fraud will start bumping up against the limitations of the technology. Blockchain has a relatively low transaction rate compared to legacy payment systems. Decentralisation still isn’t as good as an Oracle database or a mainframe a la the traditional banking system. Some applications just make no sense.

    From Farm to Blockchain: Walmart Tracks Its Lettuce – The New York Times – is a classic example of technology for technology’s sake. How much lettuce would Walmart be selling day in, day out? That data has to be collected across a complex supply chain. Secondly, its a privatised centralised blockchain which negates the technical benefits of Blockchain and makes me wonder why IBM weren’t selling in Db2 or Oracle high transaction speed relational database on a z-series mainframe. It’s announcements like this that makes one wonder if blockchain has jumped the shark.

    Virtual reality hasn’t seen the level of adoption that was predicted. The problem is no longer one of technology hardware (lets ignore battery life for a little while) but content. VR changes the way stories are told and experienced, it makes it hard to build brand experiences and compelling content. Microsoft has managed to build a community of early adopters in Altspace – a Second Life type environment. Augmented reality (AR) has been sporadically adopted and Apple has been putting a lot of work into building creator tools, but the decline of Blippar. Magic Leap’s demo film for its partnership with Cheddar doesn’t currently look like a compelling AR application to me. It does mirror, anecdotal evidence that suggests the most common use of VR is to replicate a big TV experience in a small space through the Netflix application.

    https://youtu.be/xjYE-joYjQs

    If 2017 and 2018 were the years when ad fraud became the bête noire of marketers, 2019 might see harder questions asked of influencer marketing practices. The move from influencers to micro-influencers was down to cost per reach and engagement. The move to nano-influencers implies a similar kind of shift again. Yet it seems to be largely taken on blind faith by marketers at the moment that influencers are good thing. I think many of the challenges that influence marketing faces when I wrote about them earlier are still valid. One question that I haven’t seen seriously considered by marketers is when you’re in a culture where ‘selling out’ has moved from being shameful to gen-x; to a badge of validation in the space of a decade that has to change the value proposition that influence brings? As a marketer the possible answer to that question worries me.

    The focus on ad fraud might be partly responsible for a slight resurgence in the realisation brand advertising is valuable. Performance advertising is about the now, brand advertising is all about sowing acorns that are reaped for decades to come. As a concept it’s easy to grasp at an empirical and research driven level. But when marketers typically stay in a role for a short time, the now becomes of outsized importance. They have to make an impact and then plan their exit strategy in what’s typically a three year cycle. Brand is hard for FMCG (fast moving consumer goods) brands to take on board as they see channel and shelf disruption from the likes of Amazon and Ocado. They have experimented with the direct sales model a la Birch Box and Dollar Shave Club, but that will only work with certain products. Consultants selling disruption are selling chaos; clients hedging against black swans often miss where change isn’t happening – consumer behaviour doesn’t change at the speed of PowerPoint. I’ll leave the last word on digital disruption to Mark Ritson.

    It’s hard to get emotional or feel any of the romance of news media from a home page, but the paper edition carries with it the great cultural power of journalism. Print editions will become the ‘couture’ offering of the news brands – loss-making but important assets for building and retaining authority and influence over the market

    Mark Ritson, The story of digital media disruption has run its course – Marketing Week 

    Validation of traditional media can be seen all around us. Amazon printing catalogues, online brands having flagship stores. Underground and out of home adverts for e-commerce businesses surround me as I go about my daily life in London.

    Stories with everything – I don’t know whether the recent trend of every social platform having a short form video function that disappears a la ‘stories’ is a wider socio-cultural trend or the constant carousel of changing formats as part of a ploy to keep users engagement rate up. For established platforms there is little to be lost by throwing new features agains the wall and seeing what sticks.

    I’ve omitted talking about 5G as it will take more than a year to get up and running. It won’t be clear what its application is until we start to see how effective the network is in practice. Gadgets like fold out phones won’t fundamentally change the pictures under glass interface used in smartphones for the past decade or so. Their impact may be exaggerated due to their high cost that consumers will bear one way or another.

    I realise that these are a series of random thoughts but would be interested to know what you think. Feel free to comment below.

  • Aston Martin classics + more things

    Aston Martin Will Make Old Cars Electric So They Don’t Get Banned From Cities – Slashdot – surprised more companies like Porsche aren’t doing this. This upgrade process reminded me of the service that Bristol Cars have provided for years. Like Aston Martin has planned, Bristol Cars has steadily upgraded cars with better brakes, handling, electronic fuel injection and more emissions friendly engines. Their purchase by Fraser Nash is now looking at an Aston Martin like electric upgrade service. More luxury related content here.

    Exclusive: Amazon’s Alexa begins crowdsourcing answers to common quest – reminds me of the original thinking behind Yahoo! Knowledge Search (what begat Yahoo! Answers) when I first heard Jeff Weiner articulate it

    Mark Ritson: The story of digital media disruption has run its course – Marketing WeekIt’s hard to get emotional or feel any of the romance of news media from a home page, but the paper edition carries with it the great cultural power of journalism. Print editions will become the ‘couture’ offering of the news brands – loss-making but important assets for building and retaining authority and influence over the market

    WSJ City | Britain’s stock link to China falls flat – many larger foreign institutions can already access mainland-listed Chinese stocks via trading accounts in Hong Kong. – Not terribly surprising. The big problem is how much hope had been pinned on it from a Brexit point of view

    Unilever’s rules for influencer marketing | WARCthat its influencer efforts focus not just on a product, but on attempts to covey a brand’s purpose – as shown by Dove, the personal care line, focusing on “real beauty”. “We are using influencer marketing for Dove across the whole spectrum. In some cases, we use influencers to talk about the features and benefits of the products,” Di Como said. “But, more and more, we are using them to talk about the idea to buy into – to talk about the brand value, of why the brand exists, and the purpose of the brand.” “There is an obsession that the only KPIs out there are ‘reach’ or ‘number of followers’,” said Di Como. “We need to talk about what the real impact is on brand equity – the real impact on the values of the brand.” – which is interesting as I heard that there were efforts to move away from brand tracking surveys and instead interpolate the equivalent data from social listening

    Apple Offers New iPhone Promo Deals, Trade-Ins to Boost Sales – Bloomberg – I think the market in general for smartphones is over-baked

    Bose Global Press Room – Bose Announces Frames — A Revolutionary New Wearable – this looks interesting, if they get it to work and you have enough connectivity to the cloud

    46 insurgent brands shake up China’s FMCG market – Kantarthe redefinition of consumers, merchandise and stores known collectively as“New Retail.” China’s consumers have growing expectations for tailored and specific offerings, which creates many niche opportunities for insurgent brands to capture. The traditional scale advantages of incumbents, such as large sales forces and large retail shelf space, have in some ways turned into disadvantages by digital disruption. For example, the e-commerce channel can reach millions of consumers without a single sales rep, and online platform advertising can reach millions of consumers with much lower budgets than traditional brands typically spend

    Volvo & Ericsson – Scroogled? – Radio Free Mobile – interesting article looking at Google’s move into automotive systems

  • iPhone X production + more things

    Apple reportedly resumes iPhone X production to recover from dismal sales | The Next Web – altering iPhone X production numbers would affect margins, so its a complex algebraic problem and then there is the question about differentiation between XS and X models. It is worthwhile probably looking at an SE model to the 8 and 8 plus due to many people being wedded to the home button and better battery life. The design still has a respectable margin to it, but probably not as much as iPhone X production or XS production for that matter. The cynical would view iPhone X production as gouging their loyal consumers.

    Designing for Gen Z: How to connect with the next generation of influencers | Netimperative – latest digital marketing news – reminds me a lot of stuff that was written about gen-y at the beginning

    Mark Ritson: The threat of direct-to-consumer disruption is overblown | Marketing Week the likes of private label at Ocado and Amazon pose a bigger threat

    Mark Ritson: Don’t just look at the long term, look at the long, long term | Marketing Week – so much here. Ritson is right, but so many agendas against this:

    • The disruption trope beloved of management consultants and management boards
    • Digital assets tend not to be as memorable because they are focused no short term effectiveness and that’s where sexy is in marketing. But digital was used to support the Old Spice man and Cadburys gorilla ads for instance when it has been done
    • Senior marketers tend to not last long in a role, so there are perverse incentives to think purely about short term gains

    Korea’s Wireless Carriers Rev Up their War against Apple’s Promotions Policy with Threats of Legal Action and more – Patently Apple – this is kicking off as Samsung is bleeding, Korea doesn’t have an effective way to go after Huawei and other Chinese vendors eroding its business

    A Chinese Research Firm Turns the Tables on Apple Claiming that iPhones Appeal to China’s ‘Invisible Poor’ not Middle Class – Patently Apple – interesting reading. This is more subtle than the data appears. Apple seems to have much more of a secondary market for its refurbed / secondhand handsets that is skewing the data. You have to wonder about the motives of the research company. Apple gets this due to desirability perception compared to a Huawei, HTC or Samsung

    Not So Big in Japan: Apple Cuts Price of iPhone XR to Boost Sales – WSJ – Major wireless carriers in Japan plan to cut iPhone XR prices as early as next week, people with direct knowledge of the plan said, without giving details of the extent of the cut. Japan is one of the most lucrative markets for Apple, which has a dominant 46.7% share of the smartphone market, according to a survey conducted by MMD Labo from July 31 to Aug. 1.

    The XR is available in Apple stores in Japan from about $750, but carriers’ pricing is more opaque as phones are bundled with data plans. (paywall)

    Elliot Schrage on Definers | Facebook Newsroom – not exactly the smoking gun for the New York Times article, but also shows how public affairs is well out of step with societal norms

    What Chinese women want from men nowadays | HKEJ Insight – when I was in college, and I wanted to be a journalist or writer. [In those days], we could easily attract girls if we could write a poem or play guitar. But now the world has changed. Girls want something else. Women change the way men look at this world.

    Bringing the Android kernel back to the mainline [LWN.net] – this is explains why Google had been looking at Fuschia for a long time rather than following with updating Android radically

    Know Your Chinese Social Media – The New York Times – (paywall) goes beyond the big platforms to cover some of the emerging ones that I don’t know well

    How China Walled Off the Internet – The New York Times – DNS poisoning (paywall)

    Valve discontinues the Steam Link, the best wireless HDMI gadget ever made – The Verge – interesting how PC gamers rejected the device

    If you want to understand Silicon Valley, watch Silicon Valley | Bill Gates – Bill Gates on why he likes Silicon Valley

    Nine of every 10 Silicon Valley jobs pays less than in 1997 – big technology companies like Google and Facebook are so dominant in their respective markets that they have been able to direct a larger share of revenues to investors and some top employees.

    At the same time, the region’s increasing cost of living is leading to some of the highest poverty rates in the country, he said. Adjusted for living costs, California has the second-highest poverty rate in the U.S., according to the U.S. Census Bureau

    Shortlist axe proves how hostile the men’s mag market is today – but all hope is not lost | The Drum – With the male market being so fragmented, it’s difficult to connect with men in the same way as Stylist has created a connection with a young, professional female audience. Shortlist may have had compelling, world-class editorial, but it didn’t connect as a brand in the same way Stylist does

    Instagram kills off fake followers, threatens accounts that keep using apps to get them | TechCrunch – well that’s a lot of influencers dead in the water right there

    Dolce & Gabbana’s New Ad Campaign Sparks Uproar in China | Jing Daily – ok. So the model meets western rather than Chinese beauty norms, don’t get me wrong she is very pretty but she isn’t the kind of face you’d see as a famous actress. Look at Fan Bingbing, Angelababy or Zhang Ziyi. Beautification photo apps tend to make the eyes wider and almond shaped, the skin uniformly pale and smooth. The face shape more heart-shaped. So that’s one aspect of ignorance that builds up a picture of ‘racism’.

    Showing Chinese people how to use chopsticks overshot the cross cultural humour D&G were looking for. In this particular case the outrage. It was a hackneyed attempt to copy the kind of physical humour popular on Chinese social media channels. The dialogue is full of double entrendres making is excruciating to sit through. Think dialogue from a Carry On film ‘Ewww errr matron what a big thermometer you have’ with Benny Hill style physical comedy.

    Finally nationalism and the constant viewpoint that foreign brands are just itching to insult the Motherland and; or the Party which are largely one and the same.These nationalists jump the Great Firewall and attack western social profiles like what happened to Mercedes.  Interesting that western social platforms don’t bother blocking or filtering these mainland groups at all. Many use a Facebook group as a rallying point which I expect happened here. Western brands should be demanding more from Zuckerberg and Co.

    What’s interesting is that the advert hasn’t been carved up from a feminist perspective; helpless squirming, awkwardly giggling embarrassed woman has #metoo moment with douche bag commentator.

    Potential Policy Proposals for Regulation of Social Media and Technology Firms by US Senator Mark R Warner – requiring bots / bot ran accounts to be clearly labeled as such. Making tech companies liable for defamation under state tort laws, building wider media literacy, GDPR type legislation. Audit of algorithms by government, requiring data portability between services (PDF)

    RIP Apple networking, Time Capsule and AirPort no longer available from Apple – 9to5Mac – 9to5mac.com – interesting comments from Apple customers, particularly with providing an alternative to Google networking products and the Apple’s permission to play in the smart home space with no networking product in place

    Digitisation is key to upgrading Asia’s fashion factories. Just do it responsibly, says Fung Group’s director of sustainability | Apparel Industry Interview | just-style – a fiend of mine has a family firm in Sri Lanka where they automated things like embroidery well over a decade ago. It is the more manual tasks that when digitised will cause most social disturbance – an example of this would be Frontline Clothing’s innovative process in distressing denim using lasers; which had previously been a manual process

    A Japanese detergent maker’s first steps towards personalisation | Analysis | Campaign Asia – personalised fragrances

  • The influence post

    Mark Ritson wrote an op-ed over at Marketing Week on influence and influencers. Whilst it lacked nuance on the subject area, a lot of what it said is true. Go over and have a read; I’ll be waiting for when you come back.

    Whilst I disagree on the finer points, what Ritson wrote needed to be said. There needed to be a turning of the tide on influencers from boundless optimism to a greater degree of sobriety and critical analysis of the influencer opportunity.

    I first noticed this boundless optimism when I attended the In2 Innovation Summit in May last year.  Heather Mitchell on a panel. Mitchell worked at the time in Unilever’s haircare division where she is director, head of global PR, digital engagement and entertainment marketing. I asked the panel discussing influencer marketing about the impact of zero-based budgeting (ZBB) and the answer was ducked. ZBB requires a particular ROI on activity, something that (even paid for) influence marketing still struggles to do well.

    This was surprising given the scrutiny that other marketing channels were coming under, I couldn’t understand how influencer marketing merited that leap of faith.

    This time last year I noted:

    Substitute ‘buzz marketing’ for ‘influencer marketing’ and this could be 15 years ago. Don’t get me wrong I had great fun doing things like hijacking Harry Potter book launches when I worked at Yahoo!, but no idea how it really impacted brand or delivered in terms of RoI. Influencer marketing seems to be in a similar place.

    Just five years ago we had managed to get past the hype bubble of social and senior executives were prepared to critically examine social’s worth. In the meantime we have had a decline in organic reach and massive inflation in both ad inventory and influencer costs. What had changed in the marketers mentality?

    Onward with Mark Ritson’s main points.

    Ritson’s Three Circles of Bullshit

    A very loose reference to Dante Alighieri’s Divine Comedy trilogy; but for modern marketers

    The First Circle of Bullshit: Are the followers real?

    • Are they bots?
    • Are they stolen accounts?
    • Are the user accounts active any more?
    • Has the account holder padded their account with bought followers and engagement. Disclosure – I ran an experiment on my Twitter account and still have a substantial amount of fake followers. More on this experiment here.

    The Second Circle of Bullshit: Are influencers trusted?

    • Ritson did an unscientific test that showed (some) influencers would post anything for a bit of money

    The Final Circle of Bullshit: Do they have influence?

    • Some influencers are genuinely authoritative; but this is a minority of influencers out there
    • Ritson alludes to the lack of organic reach amongst an ‘influencers’ followers which is likely to be 2% reach or less
    Trends in influence

    I looked at Google Trends to see what could be learned in the rate of change in searches over time. Consider Google Trends to be an inexact but accessible measure of changes in interest over time.

    Global interest in influencers have been accelerating

    Influence: Google Trends

    There has been a corresponding rises in interest around paid influencer marketing

    Influence: Google Trends

    There hasn’t been the same interest peak in organic (PR-driven) influencer work

    Influence: Google Trends

    All of which supports the following hypotheses:

    • it’s become on-trend from the perspective of marketers, agencies and ‘influencers’
    • A significant amount of influencers are in it for the money – which brings into question their (long term authority and consumer trust)
    • A significant amount of influencers have an exceedingly good idea of their value (more likely overly-inflated)
    • Ego is less of a motivator for becoming an influencer than material gains
    What would influence look like?

    Propagation of the content by real people. Instagram, a particularly popular influencer channel, has made sharing posts difficult for followers historically. Re-gramming was a pain in the arse for the average Instagram user.

    Slide4

    If we look at the mainstream media and how it is shared on Facebook we see that only five media brands are consistently in the top ten most shared media properties. ‘Traditional’ influencer status isn’t necessarily a garrantor of consistent successful propagation either, if Newship’s data is to be believed.

    Attributed sales. Some luxury brands in China have had success collaborating with influencers and selling through their channels; the post child being Mr Bags collaboration with Longchamps.

    How is the best way to use influencers in marketing?

    Assuming that you are using influencers in the widest possible sense at the moment.

    Treat the majority of influencers as yet another advertising format

    That means that reach, the way the brand is presented, and repetition are all important – smart mass marketing following the playbook of Byron Sharp.

    • Viewing your influencer mention in that prism, it means estimating what the real reach would be (lets say 2% of the follower number as an estimate) and paying no more on a CPM rate than you would pay for a display advertising advert
    • Ensure that the brand is covered in the way that you want. Some luxury brands have managed to get around this by keeping control of the content; a good example of this is De Grisogono – a family-run high jewellery and luxury watch brand. They work with fashion bloggers that meet their high standards and invite them to events. De Grisogono provides them with high-quality photography of its pieces and the event. They get the  high standard of brand presentation which raises the quality of the placement
    • Get repetition with the audience by repeating the placement with other content that delivers the same message with the same high standard of production

    All of this might work for a luxury brand, IF you found that the amount of agency time and creative work made commercial sense. It is less likely to work for normal FMCG brands. What self-respecting influencer is going to be bossed around by a breakfast cereal?

    Thinking about micro influencers, probably the area that has had the most interest from marketers recently due to them appearing to be better value than macro influencers.

    Brown & Fiorella (2013) explanation of micro-influencers:

    Adequately identifying prospective customers, and further segmenting them based on situations and situational factors enables us to identify the people and businesses – or technologies an channels that are closest to them in each scenario. We call these micro-influencers and see them as the business’s opportunity to exert true influence over the customer’s decision-making process as opposed to macro-influencers who simply broadcast to a wider, more general audience.

    Brown & Fiorella focus on formal prospect detail capture and conversion.

    This approach is more likely to work in certain circumstances; where there is low friction to conversion (e-tailing for discretionary value items).

    It starts to fall apart when you deploy their approach to:

    • Consumer marketing
    • Mature product sectors
    • Mature brands

    You would also struggle with many B2B segments where social provides a small reach and little social interaction.

    Work with real influencers on long term collaborations
    • There is more likelihood of having audience trust if they can see and understand the long term relationship between a brand and its influencers
    • Better brand placement easier, with an influencer that ‘gets’ the brand
    • You’ve got a better chance of being able to get access and fully understand the underlying analytics of their accounts (which should be a prerequisite for long term relationship)
    • You can look at collaborations and attribution payment models that raise all boats
    • You can lock out rivals out of relationships
    More information

    Mark Ritson: How ‘influencers’ made my arse a work of art | Marketing Week
    Edelman Digital Trends Report – (PDF) makes some interesting reading
    Instagram Marketing: Does Influencer Size Matter? | Markerly Blog
    Influence Marketing: How to Create, Manage and Measure Brand Influencers in Social Media Marketing by Danny Brown & Sam Fiorella ISBN-13: 978-0789751041 (2013)
    Facebook Zero: Considering Life After the Demise of Organic Reach
    Quantifying the Invisible Audience in Social Networks – Stanford University and Facebook Data Science
    PLOS ONE: Detecting Emotional Contagion in Massive Social Networks by Lorenzo Coviello,Yunkyu Sohn, Adam D. I. Kramer,Cameron Marlow, Massimo Franceschetti, Nicholas A. Christakis, James H. Fowler
    Senior Execs Not Convinced About Social’s Worth | Marketing Charts
    Measuring User Influence in Twitter: The Million Follower Fallacy – Cha et al (2010) – (PDF)
    Visualizing Media Bias through Twitter. Jisun An. University of Cambridge. Meeyoung Cha. KAIST. Krishna P. Gummadi. MPI-SWS et al – (PDF)
    Mr. Bags x Longchamp: How to Make 5 Million RMB in Just Two Hours | Jing Daily
    It’s time that we talk about micro-influencers

  • Norman Winarsky & other news

    Norman Winarsky

    What Siri creator Norman Winarsky thinks of Apple’s Siri now — Quartz – not terribly surprising. Norman Winarsky is now a partner at a number of Silicon Valley venture firms. Whilst he is better known in business space now as a lecturer on business, entrepreneur and VC, he is an academic at heart.

    138099683SV004_The_5th_Annu

    Norman Winarsky studied and eventually ended up with a doctorate in mathematics. He started his private sector career at RCA Research (RCA’s answer to Xerox PARC or IBM Research), he had a career there for a number of decade as that moved through various owners. Eventually it became the east coast campus of SRI. Norman Winarsky went on to help found the SRI process for spinning off businesses and technology licensing. He was a co-founder of one of those businesses: Siri – that was bought by Apple. It will be interesting to see if Norman Winarsky has another high impact idea in him moving forwards. More related content here.

    Business

    Trinity P3 and Mark Ritson analysis: Digital commissions more profitable for media agencies – Campaign Brief Australia – commission-based fees, incentives, free ad space and bonuses media agencies can earn as a percentage of an advertiser’s ad spend range from about 7 per cent to 10 per cent with Google and Facebook on average, whereas television, radio, newspapers and outdoor media pay about 3 per cent.

    That’s the key finding from an analysis of regional and global agency deals by global marketing management consultancy Trinity P3 and Mark Ritson

    Alibaba rival JD.com posts first annual profit as a public company | TechCrunch – The company’s fiscal profit was helped by a surprise $35 million profit in Q1 and a lucrative Q3 quarter in which it posted a RMB 1 billion ($151 million) profit thanks to its own efforts on Single’s Day, China’s online shopping bonanza. The company posted a RMB 909.2 million (US$139.7 million) loss for Q4, but that marked a 28 percent decrease year-on-year.

    While Alibaba has a higher profile — with enormously profitable quarters — JD.com has quietly built out its e-commerce by expanding into financial services, offline retail and more

    Consumer behaviour

    This Chinese billionaire felt lost in US without WeChat, mobile payments | South China Morning Post – The chairman of Legend Holdings, the controlling shareholder of Lenovo, said China was now comparable to Japan and ahead of the US in terms of mobile internet technology, digital content and innovative business models.“If you haven’t stayed abroad for a long time, you might not understand [the difference],” said Liu, citing his recent experience in the US.
    His insights give credence to how Chinese technology companies have cultivated a hi-tech universe so large that it exists almost exclusively on its own – sustained by the country’s 1.4 billion people – but cut off from the rest of the world by Beijing’s Great Firewall, which blocks content not approved by the government. – the problem is that Chinese systems are ‘Galapagos’ technologies

    Where Millennials end and post-Millennials begin | Pew Research Center – defining gen-y and gen-z

    Design

    Range Rover’s $295K SV Coupe Has 2 Doors, Makes Some Sense | WIRED – I’d personally prefer an old Range Rover CSK, but it makes sense

    Ideas

    What are creative strategy craft skills? – David J Carr – Medium – well worth a lunchtime read

    But Where Will the Mall Walkers Go? – Racked – interesting how malls public private space role isn’t discussed that much in the retail apocalypse

    Innovation

    Japanese “mommy” team gives wake-up calls to adults so they won’t be late for work【Video】 – inspired idea by Japanese mobile network Au

    Legal

    BlackBerry suing Facebook for patent infringement | CNBC – “Blackberry’s suit sadly reflects the current state of its messaging business. Having abandoned its efforts to innovate, Blackberry is now looking to tax the innovation of others. We intend to fight,” Facebook general counsel Paul Grewal said – you see Facebook has sucked the blood out of other businesses for too long. I have little sympathy with them in this suit. It will be interesting to see how robust BlackBerry’s patents are and whether it would be cheaper for Facebook to pay them off or buy the business outright. The question is who is next after Facebook in Blackberry’s legal sights?

    Luxury

    Balenciaga is Putting its Money Where its Logo-Covered Hoodie Is for F/W 2018 | The Fashion Law – garments on the brand’s runway bore a phone number, +33156528799, which turns out to be Balenciaga’s “new hotline.” Call the number and you can answer a 20-question survey, inquiring about your age, primary language, height, and shoe size, as well as your favorite form of transportation, type of music, season, taste (your options are: Bitter, Salty, Sour, Sweet, or Umami), and so on.

    A way for Balenciaga to better understand its customers? Maybe. Considering that the message is ends with the following note: “Thank you for taking the time to answer our questions. All data will be erased now,” I, for one, am guessing this is more interactive experience than fact gathering mission. If we have learned anything over the past several years, it is that “experiences” are everything to the modern-day consumer – I can imagine a choir of marketers howling in a symphony of pain about this

    Meet the billionaire millennial pouring money into British fashion… and she’s only 27 | Telegraph Online‘My generation has completely different shopping habits,’ says Yu. ‘People born in the 1960s and ’70s buy into established brands such as Dior and Chanel. For them, it’s about showing status and where they fit into society. But my generation isn’t into logos – it’s not cool, it’s too obvious. [And] we prefer to shop online. We’ve become very interested and hungry for young, emerging designers.’

    Marketing

    World Consumer Rights Day is Back. Prep Your PR Team | Jing Daily – it will be interesting to see who the government wants to lash out at this year, there is expectations that it will be luxury brands

    P&G’s Marc Pritchard calls for ‘fewer project managers’ at agencies as he vows to destroy ‘maze of complexity’  – “For media, data and analytics is enabling us to bring more media planning in-house, replacing multiple layers,” said Pritchard. “When it comes to buying, our purchasing people can negotiate with the best of them, so we’re doing more private marketplace deals in-house. And if entrepreneurs can buy digital media, why can’t the brand team on Tide, Dawn and Crest be entrepreneurs and do the same? They can, and they will.”

    He explained that P&G wants and needs brilliant creatives, and will invest in such talent. But “creatives represent less than half of agency resources, because they’re surrounded by excess management, buildings and overhead.”

    Media

    Time for news to fight back | The AustralianMark Ritson arguing that that agencies may be pushing clients into digital media because it can result in greater commissions for the agencies — in some cases almost 3 times greater than for traditional media (paywall)

    Retailing

    Smartphone users are spending more money each time they visit a website – Recode – The amount of money people spent per visit to online retailers has increased 27 percent since the beginning of 2015, according to new data from Adobe Analytics. Meanwhile, the length of smartphone website visits has actually declined 10 percent

    Technology

    Geneva Auto Show – Own goals | Radio Free Mobile – I’d also argue that the exclusive focus on Li-ion batteries rather than hydrogen fuel cells is also an issue

    Toyota set to end production of diesel cars | RTE – hydrogen fuel cells make more sense than lithium ion batteries

    Silicon Valley Is Over, Says Silicon Valley – The New York Times – In recent months, a growing number of tech leaders have been flirting with the idea of leaving Silicon Valley. Some cite the exorbitant cost of living in San Francisco and its suburbs, where even a million-dollar salary can feel middle class. Others complain about local criticism of the tech industry and a left-wing echo chamber that stifles opposing views. And yet others feel that better innovation is happening elsewhere – like Shenzhen? I think a lot of the problem with Silicon Valley is that it doesn’t build hardware any more. Bright people are mobile for the right pay, what you can’t easily do is the kind of commercialisation and manufacturing speed as a feedback loop like you see in Southern China

    Wireless

    Best smartphone cameras: iPhone X, iPhone 8, Samsung Galaxy S8 – Business Insider – this must be a blow to the likes of Huawei, I’d consider using this in attack ads depending on market dynamics