There’s money to be made in providing a proper service

According to a report by RSM Robson Rhodes Business Consulting called The Silent Scream of the Unloved Customer British blue-chips would make 35 per cent more profits if their businesses actually gave customers what they wanted. Looking at the FTSE100 alone, that would add up to in excess of 20 billion GBP per year. The report found that 80 per cent of customers think that companies do not fully meet their expectations. You can get the report by asking them nicely.

With 20 billion to play for in the UK alone, there’s got to be a business opportunity there somewhere.

One Reply to “There’s money to be made in providing a proper service”

  1. Found a lot of useful info on your site about Business Consulting – thank you. Haven’t finished reading it yet but have bookmarked it so I don’t lose it. I’ve just started a Business Consulting blog myself if you’d like to stop by

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