What makes design seem intuitive by Jared Spool

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Jared Spool does user interaction design and usability or as he calls it software human factors and gave a talk on what makes a design intuitive.

Key outtakes

  • Don’t be too clever or too stupid in a design
  • Follow common norms (an asterisk by a field on a web form usually means mandatory completion) otherwise it becomes unintuitive
  • Don’t ask superfluous information from a user
  • Don’t let the design or controls detract from the content
  • Does the language and the options you offer make sense to the audience?
  • Trim out features to improve the experience
  • Understand what the audience’s current knowledge is and play to that in the design
  • Help people learn as they go