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UK government mulls short-term gain with a long-term loss

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There was a great article by former Guardian journalist Bobbie Johnson on technology site GigaOM that I read this morning which talks about the inevitable censorship of online social media services like Facebook and Twitter. On the one hand this is potentially good news for law firms like Schillings who do reputational work but it isn’t good for the UK’s world reputation.

Yes the UK already has censorship; such as the D-notice, cinema classification board and the chilling effect of libel laws on old media.

But censorship for the good of (usually well-off) individuals rather than the national good puts the UK in a new category quite separate from more authoritative countries and will have a chilling effect on brand Britain in the eyes of many people abroad.

When one thinks about an aspirational Chinese middle-class or the very different legal structure and culture of American citizen; this will likely affect their view of the UK as a modern progressive state – which will then adversely affect UK economic activity. And if this isn’t important then why on earth do we have the huge carbuncle of the Olympics in the east end and the UK government investment over the years in the British Council or the BBC World Service?

More information
Google and Twitter may struggle to resist UK censors – GigaOM

Archived from my blog for PR Week.

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创造力 | innovation | 독창성 商业 | business | 상업 思想 | ideas | 생각 消费者行为 | consumer behaviour | 소비자 행동 한국 | korea | 韩国

Korea: customer service

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Korea has a lower minimum wage than the UK, like China, when you pull into a filling station your fuel is pumped for you by an attendant. However this doesn’t mean that you get table service in a coffee shop. Instead you buy your drinks and food, find a table and when your order is ready to collect a wi-fi pager usually shaped like a hockey puck starts flashing letting you know that you can collect your order.
wifi puck - The Coffee Bean, Seoul, Korea
This relies on a certain amount of social trust as you will have already put your bag down at your table may not want to take it with you to collect your order. Generally, Korea is much safer in the UK so this isn’t too much of an issue. It an example of how technology has mediated a semi-table service experience.
A Twosome Place wifi puck

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Being human: boring legal stuff

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I noticed this on Dominos Pizza’s UK site and it spells out what we all really think when we hit the the terms and conditions whilst still being helpful.
boring legal stuff
It was just a small thing that gave the brand some humanity in its personality.