There’s money to be made in providing a proper service

According to a report by RSM Robson Rhodes Business Consulting called The Silent Scream of the Unloved Customer British blue-chips would make 35 per cent more profits if their businesses actually gave customers what they wanted. Looking at the FTSE100 alone, that would add up to in excess of 20 billion GBP per year. The […]

Mass intermediation

Back in the day one of the buzzwords of the dotcom era for media companies and and businesses looking to get online was disintermediation. Here is whatis.com’s definition: Disintermediation is giving the user or the consumer direct access to information that otherwise would require a mediator, such as a salesperson, a librarian, or a lawyer. […]

Webcast Gems

I recently had a look at a webcast panel filmed at the University of Berkeley, California to do with the use and abuse of science by the presidential administration of George Bush Jr. In addition to this presentation they also have some great webcasts on poetry, free speech (Berkeley had a huge role in the […]

Good Design

When I got my copy of Real Business magazine there was a cleverly designed piece of collateral that caught my eye promoting London Innovation. Based on the theme of gaining a competitive edge, the design motif boasted the top half of ‘Competitive edge’ on the edge of the paper, causing you to open it up […]

Brand Aid

The relationships between U2 and the technology sector has got progressively more tangled. Hoteliers and rock rock group U2 has seen a number tech developments. In mid June, lead singer Bono took a break from lecturing the world’s politicians to become a managing partner in a new entertainment and media investment fund based out of […]