There’s money to be made in providing a proper service

Reading Time: < 1 minute According to a report by RSM Robson Rhodes Business Consulting called The Silent Scream of the Unloved Customer British blue-chips would make 35 per cent more profits if their businesses actually gave customers what they wanted. Looking at the FTSE100 alone, that would add up to in excess of 20 billion GBP per year. The… Continue reading There’s money to be made in providing a proper service

Mass intermediation

Reading Time: 2 minutes Back in the day one of the buzzwords of the dotcom era for media companies and and businesses looking to get online was disintermediation. Here is whatis.com’s definition: Disintermediation is giving the user or the consumer direct access to information that otherwise would require a mediator, such as a salesperson, a librarian, or a lawyer.… Continue reading Mass intermediation

Webcast Gems

Reading Time: < 1 minute I recently had a look at a webcast panel filmed at the University of Berkeley, California to do with the use and abuse of science by the presidential administration of George Bush Jr. In addition to this presentation they also have some great webcasts on poetry, free speech (Berkeley had a huge role in the… Continue reading Webcast Gems