Ethics: moral principles that govern a person’s behavior or the conducting of an activity. I went to school with people who ended up on the wrong side of the law. I knew more of them when I used to DJ which was my hobby since before I went to college.
I probably still have some post-it notes around the place that I used as bookmarks from when I used to work at a call centre but that was about the extent of my ethical transgressions.
My business experience meant that I dealt with a lot of unpleasant unprofessional clients, but didn’t necessarily see anything unethical in nature. When I started writing this blog I was thinking about culture rather than ethics and the most part still do.
But business and work changed. Ethics became more important:
When I started in social and digital campaigns I didn’t think about ethics as a standalone thing. It was just part of doing a good job. It went without saying.
I don’t think any of us back then would have foreseen slut shaming, trolling, online bullying, dark patterns and misinformation
Now things are different. The lack of ethics is impacting all parts of business life.
How ad tech data is used
How content is created
How services are designed
How products are made
I think that much of the problems with ethics is cultural and generational in nature. The current generation of entrepreneurs have perverted knowledge in the quest of growth hacking and continual improvement and change for its own sake. Its a sickness at the centre of technology
Writing about consumer grievance came from a couple of things. I was watching a lecture by professor Robert Reich at Stanford and it reminded me of Edelman‘s 2025 Trust Barometer report ‘Trust and the Crisis of Grievance‘.
Edelman’s annual report is a barometer, a global snapshot of who and what consumers trust. As long as I can remember Edelman’s report into trust of institutions has been in decline, but the 2025 report highlighting consumer grievance marked a perceived acceleration.
TL;DR
Why it matters: Most brands treat consumer complaints as a customer service headache to be managed by a chatbot. That is a massive commercial misstep. Grievance is not an admin burden; it is a raw, unvarnished map of what your audience actually cares about.
What is changing: We are seeing the rise of a distinct global grievance culture. When trust in traditional institutions wobbles, consumers direct their frustration at the brands they buy from. If you look closely at these grievances, you see the exact gaps where your business is failing to deliver on its promise.
The big picture: Two distinct trust economies now exist. There is the formal, corporate version presented in annual reports, and the real-world version lived by your customers. When the gap between the two grows too wide, the goodwill sitting on your balance sheet evaporates.
Global grievance
In the report Edelman posited that trust in institutions was no longer a universally shared civic resource. Around the world, it had become a luxury commodity that is heavily segmented by income and social class.
Putting my cards on the table
You the reader should question my interpretation as an enquiring mind. With that in mind, it makes sense to understand my starting viewpoint as I started to go through the subject matter. I agreed with the essence that Edelman’s research has captured. And the bifurcation of the economy is being baked into marketing plans that I have worked on over the past few years.
I have my doubts about their methods. I believe that their motives are good admittedly moderated by commercial considerations, but I did find myself questioning the techniques used and data transparency.
I set out to find high quality research that validated, or challenged the concept of consumer grievance.
Edelman’s original approach was triggered by the 1999 ‘Battle of Seattle’. The survey’s structural model was built upon the mid-1990s theories of Francis Fukuyama. Fukuyama argued that institutional trust was primarily driven by upward mobility, structured legal systems, and guaranteed economic prosperity.
The Trust Barometer’s original respondents was restricted to “opinion leaders” or “opinion elites”. That mean’t highly affluent college-educated people aged 35 to 64 with high media consumption and active engagement in public policy. The demographic that prospective Edelman clients would sit neatly within.
Technological and economic change saw Edelman move to a general population sample. They also moved from telephone interviews to online surveys. The number of respondents increased from 1,300 in five countries to 36,000 respondents.
2020 saw a change in survey design that broke the idea of ‘to do what is right’ into two attributes:
Competence
Ethical behaviour
Business did well on competency but less well in ethical considerations. Government, media and NGOs were viewed as lacking in both . Edelman compensated for this by studying proximal trust and employee trust.
Edelman introduced the concept of ‘trust brokering’ – an organisations capacity to support dialogue and bridge social divides.
The Genesis of Global Grievance
With a flair for drama and storytelling Edelman’s Trust Barometer links the decline of trust and the genesis of consumer grievance back to the 1999 ‘Battle of Seattle’ protests against the World Trade Organisation ministerial conference held in the city. While a wide coalition of both left and right political figures, NGOs, organised labour were there to protest against unfettered globalisation the wheels were already in motion.
…globalization is not new, but that the present era of globalization, driven by competitive global markets, is outpacing the governance of markets and the repercussions on people. Characterized by “shrinking space, shrinking time and disappearing borders”, globalization has swung open the door to opportunities.
Breakthroughs in communications technologies and biotechnology, if directed for the needs of people, can bring advances for all of humankind. But markets can go too far and squeeze the non-market activities so vital for human development. Fiscal squeezes are constraining the provision of social services. A time squeeze is reducing the supply and quality of caring labour. And an incentive squeeze is harming the environment. Globalization is also increasing human insecurity as the spread of global crime, disease and financial volatility outpaces actions to tackle them.
The above quote came from the introduction to the 1999 Human Development Report (HDR) by the United Nationals Development Programme (UNDP).
As the 1999 HDR introduction alludes, by 1999 globalisation was not new and was already happening from Japanese consumer electronics to Korean shipbuilding. Instead globalisation was moving at a pace that institutions were no longer able to keep up with it or control it.
This viewpoint is supported by Professor Reich’s lecture on the factors driving the rise voter interest in populist leaders like President Trump. Reich outlines a four decades-long trajectory marked by:
The decoupling of productivity from wages. The US Board of Labour & Statistics paper Understanding of the labor productivity and compensation gap, considers the gap to have opened up in the 1970s. The fissure since the 1970s was also documented by the Economic Policy Institute’s work The Productivity-Pay Gap. The Federal Reserve Bank of St. Louis published research showed how corporate profits decoupled from employee compensation from the early 2000s on.
The Reagan era erosion of labour bargaining power. Similar erosion also took place in the UK under the Thatcher government.
The concentration of corporate market power. Deregulation from the 1980s on, allowed the financial and corporate sectors to become politically and economically dominant. Reich argued that this created a system average citizens perceived as rigged to favour corporations and big banks over ordinary workers. The 2008 bank bailout while ordinary citizens faced foreclosures cemented this perception. This isn’t only a western issue. 44% of China’s workforce now work in the gig economy.
The resulting financial exhaustion of the working and middle classes. American families employed three coping mechanisms to maintain their standard of living. First, they simply worked longer hours. Second, women entered the paid workforce in massive numbers, creating the dual-income household out of necessity. Third, the other measures reached their limit, they tapped into the equity in their homes, until 2008
The US Bureau of of Labour had three hypotheses for factors driving the labour compensation – productivity gap:
Globalisation: Increased offshoring shifted production and service activities to other countries. Consequently, income that might have previously gone to domestic workers was reallocated to intermediate purchases and foreign labour.
Increased Automation: As technological automation increases, the overall need for human labor input drops. When machines replace workers, the share of income dedicated to capital naturally increases relative to the share dedicated to labor.
Faster Capital Depreciation: Modern business capital, such as computer hardware and software, degrades or becomes obsolete much faster than the heavy machinery used in previous decades. Because these assets must be upgraded or replaced more frequently, a higher share of industry income must be diverted away from wages to cover these ongoing capital replacement costs
When the report explored specific industry sectors such as electrical power generation and supply, the divergence correlated with a fourth factor, deregulation. This happened to the US energy market in 1992.
The Energy Policy Act, 1992 created domestic competition. Incumbent local monopolies became more efficient or went under. Productivity was achieved through new technology and aggressive cost-cutting including layoffs. Workers produced far more value per hour, but because the company is fighting to keep prices low to compete, wages didn’t rise at that same rate.
Two trust economies exist
But all of these factors didn’t impact across society equally. What Edelman’s Trust Barometer acknowledged, but didn’t highlight at the time was the existence of two trust economies existing in the same space, but for different people.
The top quartile of income earners trusted the system. The bottom quartile didn’t. This was mirrored in findings by other organisations, notably the OECD’s Government at a Glance 2025 report and UNU WIDER Trust in a changing World 2025 paper.
There is a decline in governmental trust documented by the Pew Research Center Public Trust in Government: 1958-2025 – a consistent downward trend much longer than 1999, back as far as the mid-1960s for the American public, much earlier than Edelman’s work seems to suggest.
Business and consumer grievance
Edelman posits that businesses have become more trusted than governments. It’s a comforting anchor for a business that sells corporate reputation work. The reality may be different. The decline in government trust has merely set a very low bar according to research by Bentley University and Gallup. The rise of zero-sum thinking exemplified by Zero-sum Thinking and the Roots of US Political Differences paper for the National Bureau of Economic Research (NBER), will sweep business attitudes along as part of systemic distrust. The Carnegie Endowment for International Peace posits that this zero-trust thinking has brought conflict within the US itself and driven protests around the world – globalised consumer grievance.
The Bridging Divides Initiative (BDI) at Princeton University documented an increase in political violence risk factors across the US mirroring the 1960s and early 1970s . German insurance company Allianz warned that this behaviour represented a risk to large businesses across their operations and supply chains. This is outside and separate to government military actions like the US – Iran conflict or the Russian invasion of Ukraine.
There are problems inside organisations as well. Employer trust has been in decline according to Edelman. The causes are diverse and amplify consumer grievance:
Managers are supervising but failing to manage. They struggle to coach or develop their staff sufficiently.
Media sector consumer grievance
The media business is seeing the impact first hand. Fear of deliberate deception is at the cente of the World Economic Forum Global Risks Report for 2025. That fear is driving growing divisions in society and between societies, further feeling consumer grievance. According to The Reuters Institute Digital News Report of the same year these concerns about deception are driving audiences away from ‘legacy’ media companies to platforms of editorialists and opinion formers across podcasts, YouTube and other social platforms.
Edelman claims that this audience migration is down to beliefs about the motivations of media organisations. 75 percent of high-grievance respondents believe news organisations would rather attract a big audience than report what people actually need to know. 67 percent believe the media prefers to support an ideology over informing the public.
On slight glimmer from Edelman’s data was that trust in traditional media dropped by four points, versus trust in search engines dropping by five. But that delta will be cold comfort to media executives watching their business being eaten alive by technology platforms.
Goodwill on the balance sheet
Goodwill on the balance sheet of a company tries to capture brand value, the value of customer relationships and wider stakeholder trust within a business. PwC research provided some empirical evidence to support RoI on the stakeholder trust component of goodwill. But Edelman overreaches in its 2026 Edelman Trust Barometer Special Report: Brand Growth in an Insular World report to try and do the same with brand value. In this case, Edelman tries to use survey responses, rather than observed behaviour data and the scientific method to try and overturn several decades of validated marketing science research.
Consumer grievance: so what?
It’s very easy to ignore consumer grievance as ethereal fiction or background noise. Being part of the solution can end up being part of the problem.
Brand purpose real talk
For some brands it make sense to pick a side, but if you do commit to the brand purpose. It may cost you, but if you really have a brand purpose, or ‘higher purpose’ as David Aaker called it, then the 30% opportunity cost in marketing effectiveness is worth it in your calculus.
Effectiveness expert Les Binet’s two question test on brand purpose makes a lot of sense:
Would you still do it if you couldn’t publicise it?
Would you still do it if reduced your long term profits?
If the answer to either question is no, then it’s not purpose driven.
Brand purpose can be a struggle to retrofit. After the success of Dove being re-positioned from a functional product to the ‘real beauty’ positioning; Unilever looked to replicate the effect with varying degrees of success.
You also need to be aware of brand purpose not being global. Apple, Meta and Nike have made decisions in Asia that are vastly different to what they do in western markets. There is no coherence or congruency in their world view. Neoliberal universal values died in corporations long before they were devalued in mainstream western political discourse. Both the online world and social media will shine a spotlight on this difference. This perceived corporate hypocrisy will increase consumer grievance and reduce consumer trust in the brand to do ‘the right thing’.
You could make the argument that Apple, Meta and Nike all fail Binet’s brand purpose test.
Outside of geopolitical differences, even the most basic demographic differences can be landmines for brand purpose. It’s an accelerant for consumer grievance and one that marketers at the likes of Unilever and P&G have either ducked, or got tonally wrong.
Patagonia is arguably the most prominent brand purpose led brand, yet it faces a slew of dilemmas. You could argue that Patagonia’s self description as being ‘a work in progress‘ is at best a temporary fix with an uncertain sell-by date during a time of consumer grievance.
Brand promise
The brand promise is the idea of what a consumer can expect from the product or service that they are purchasing. There is a temptation to reduce costs. You see this with automated services and reduced sized packaging.
If you are transparent about the trade-off consumers will self-select and be fine with it. Telecoms companies have been doing this for years.
Plusnet – BT’s no-frills ISP
Voxi – Vodafone’s self service brand that comes at a discounted price
Does your consumer journey penalise behaviour instead of rewarding loyalty. if it does, that will fuel consumer grievance. Audit these friction points and act on them. Fix underlying operations-related grievances and the customer lifetime revenue will take care of itself.
2025 started warmer, but windier than normal. I had just published a similar post and had a days break before thinking about drafting 2025 as it happened, how it was seen at the time tends to be missed out when we look back with the benefit of hindsight.
I haven’t written much about the Trump administration, mainly because everything kept changing, so it wasn’t apparent at the time what was really important. Every day felt like a burning platform.
January 2025
Small and medium sized business confidence at new low. Japanese convenience store operator Lawson used offshore workers to help customers via digital avatar. Chinese property developer VANKE CEO was detained to help authorities with their enquiries. VANKE, alongside Country Garden, is one of the better ran companies known for corporate transparency. Meanwhile Guangzhou FC (formerly Guangzhou Evergrande) was ejected from China’s professional football league. Amazon announced UK drone delivery service.
HSBC shut down their first attempt at competing in the ‘fintech’ space. Zing competed with Wise and Revolut in global money transfers.
Circana research found that GLP-1s weren’t responsible for long term sales declines in snacks and other consumer packaged goods sales.
Rolex raised their prices across their models by 1-to-3 percent. Louis Vuittonrevisited its 2003 collaboration with Takashi Murakami. LVMH Watch Week leaned hard into novelties and featured Bvlgari, Daniel Roth, Gérald Genta, Hublot, L’Epée 1839, Louis Vuitton, TAG Heuer, Tiffany & Co. and Zenith.
Porsche sales dropped, mostly due to 28% drop in China during 2024. Louis Vuitton launched an early 2000s streetwear throwback for its autumn / winter 2025 collection by Nigo and Pharrell Williams.
While generation cohorts are no better than horoscopes, they have prominence in marketing discourse; Gen Beta started. Publicis Worldwide & Leo Burnett merged to form Leo. Kellogg’s returned to British TV screens with mascot Cornelius the Cockrel in the ad ‘See you in the morning’.
51% say that overall, they like the ad, while only 26% disliked it. That’s a good score, you’d expect an average campaign to roughly take 40% like to 20% dislike.
UK institution, the BBC shipping forecast turned 100. Half of banned UK crypto ads remained online.
The earliest iterations of cartoon characters Popeye and Tintin went into the public domain in the U.S – but his likeness and name is still trademarked. STEM content creator Zara Dar made 3x more revenue per video on Pornhub vs. YouTube.
State laws based on Louisiana’s Act 440 require age verification for adult entertainment sites. In response, Pornhub’s parent company, Aylo, had blocked access in 20 states. This included Florida, a major centre for porn production. Meta launched machine learning powered accounts, it wasn’t well received. Meta pivoted from fact checking to be more combative with the EU, Brazil and China.
Some US TikTok users signed up to Chinese Instagram analogue Xiaohongshu in protest to TikTok restrictions.
Why did the US take action against TikTok? Rutgers University affiliated research from 2023 was the best public reason given. TikTok returned in one news cycle thanks to President Trump’s patronage.
Donald J. Trump became U.S. president again as typhoon-speed winds drove fires in Los Angeles.
Canadian prime minister Justin Trudeau resigned. Edelman’s trust barometer survey marked new societal nadir with a crisis of grievance.
Oliviero Toscani, the photographer behind Bennetton’s iconic advertising campaigns and work in the fashion label’s COLORS magazine died.
Film director David Lynch died.
Over the past decade ‘children’s cafeterias‘ which offer free or low-cost meals have grown in Japan from a standing start to over 10,000 venues. (Similar to the UK’s food bank expansion.) 2025 saw 1,794 cafeterias open.
The majority of cafeterias have no age restrictions. Out of an estimated total 18.9 million annual users, 70%, or 13 million, were children while the other 30% (5.9 million) were adults.
Across Asia and in diaspora communities around the world, the lunar new year was welcomed in on January 29th. In the Chinese horoscope, it was the year of the wood snake.
Cellular mobile services in UK turn 40. UK government announced improved atomic clock that will help in more precise, jam-proof navigation. CES was all about generative AI. OpenAI continued to lose money on ChatGPT. Irrational exuberance in LLMs deflated by popularity of DeepSeek.
How January 2025 memed
Streetwear’s pivot to avant garde all-black influenced by Rick Owens and Raf Simons with dark eye shadow, was popularised by hip-hop and trap artists out of Atlanta. Playboi Carti was associated with the look. The look got a name inspired by Carti’s Opium record label – opiumcore. Jing Daily claimed that gender fluidity and opiumcore looks were going to trend in China luxury and streetwear.
It’s at odds with Chinese government guidance. They deplatformed ‘excessively feminine’ male models and those who ‘slavishly worship’ western culture. Even opiumcore’s name is problematic.
February 2025
Donald Trump tariffs announced against Canada, China and Mexico. Samsung head Lee Jae-yong cleared of fraud and stock manipulation charges. Clothing store Forever21 went bankrupt again. Bybit had $1.5Bn of etherium stolen from its ‘offline’ cold wallet – biggest crypto theft to date. Nike collaborates with Skims. Unilever changes their CEO.
Robert F Kennedy Jr promised to ‘Make America Healthy Again” or MAHA, crystalised the name of a movement that brought together wellness and the political right.
Language learning company Duolingo, shared their new brand book, which was held up as an example of how to capture a brand’s culture, positioning and market proposition. Liverpool Football Club refreshed their brand identity. R3 published their 2024 new business league table. Key takeaways:
Interpublic lost 500,000 USD in business more than they won, what they won in creative, they lost in media.
Fuji TV screens tentpole anime show Sazae-sanwithout sponsorships, an advertising boycott over a sexual assault allegation cover-up. Lidl sold out its TikTok shop debut in 20 minutes. Post-production and video FX business Technicolor shut down.
Simon Kemp launched this year’s Digital 2025 compendium of global online behaviours. YouTube turned 20 on Valentine’s Day. Cory Doctorow’s Pluralistic turned five.
David Webb announced plans for the end of his iconic financial website which covered the Hong Kong market. Webb was in the final stages of his battle with cancer. Fiverr launched FiverrGo – a generative AI art-working service.
Taiwanese TV actress Barbie Hsu (pronounced Shu) died aged 48. Hsu was a popular actress across East and South East Asia. The Democratic Party in Hong Kong disbanded.
HKTaxi – which pioneered taxi-hailing apps in Hong Kong, announced April closure. The Washington Post alleged UK government demanded global backdoor on Apple services. Apple removed protected cloud encryption from UK users. Humane AI has its intellectual property bought by HPE. Humane is shuttered including its AI pin device. Apple launched its iPhone 16e, it featured Apple’s first custom wireless modem. Amazon announced closure of messaging and video app Chime. Promised to continue supporting the Chime SDK, which allows the underlying messaging and video service to be integrated directly into apps. Microsoft announced Skype service closure.
How February 2025 memed?
Credit due to Dan Lambden: *LinkedInsincerity (noun)*: A phenomenon observed on LinkedIn characterised by interactions that appear inauthentic, exaggerated, or lacking genuine sincerity.
These interactions may include overly enthusiastic endorsements, insincere congratulatory messages, and inflated descriptions of professional achievements, often driven by the desire to network or gain visibility rather than foster true professional connections. In essence, LinkedInsincerity represents the façade of professionalism masked by the pursuit of personal gain.
March 2025
March started with cold sunny days and the first snowdrops in the park by my house.
But in comparison to the weather, economic indicators weren’t great. Hong Kong slowed down its retail sales decline. HSBC celebrated the 160th anniversary of its founding.
Launched in 1953, JCB built their 1,000,000th backhoe loader. Volkswagen announced move away from touchscreen-only car controls. AstraZeneca bought cell therapy company esoBiotec. 23andMe declared bankrupt.
Going upmarket, Moët & Chandon & Pharrell Williams collaborated on a €30,000 limited edition champagne bottle. It was to demonstrate ‘ collective spirit, optimism and human connection’. Lewis Hamilton became a Lulu Lemon ambassador. Willy Chavarria collaborated with Tinder on a small collection with the theme ‘How we love is who we are’. Rolex opened London flagship managed by Watches of Switzerland. Maker’s Mark launched Fielden Rye whisky – their first new recipe in 70 years.
Starbucks launched a collaboration with Snoopy to reboot sales.
In media, Sesame Street started shooting its 56th season. But had no distribution partner in place. Yahoo! sold TechCrunch to private equity buyer. The Federal Trade Commission looked into Omnicom’s takeover of Interpublic. Apple loses $1 billion / year on streaming. Medical drama Grey’s Anatomy turns 20 years old. The Grateful Dead celebrated their 60th anniversary with a 60 CD boxset Enjoying The Ride featured live sets recorded from 1969 to 1994.
In online, old was gold as Yahoo! turned 30 and has enjoyed a mild comeback. (Disclosure, I worked there earlier on in my career.) Digg relaunch announced. Discord planned for IPO.
Manus, a Chinese ‘general AI agent’ launched beta release that outperformedOpenAI. Deliveroo announced plan to exit Hong Kong operations in April.
Mobile World Congress saw Xiaomi & Realme show concept smartphones with detachable lens. Apple delayed more personalised aspects of Siri in its Apple Intelligence rollout. Alphabet bought security start-up Wiz for $32Bn. Microsoft turned 50 years old. Oracle systems were breached and health records stolen.
In other news, Japan marked 30 years since the Tokyo subway sarin attacks. Author and former KGB officer Oleg Gordievsky died. Irish crime fiction author Ken Bruen died.
How March 2025 memed?
Geopolitical disruption: The Daily Star is a UK tabloid newspaper with a right of centre, populist editorial voice. It would be a natural ally of the Trump administration; yet the headline on front page of the paper was ‘JD Dunce‘ on the March 5th, edition.
Research firm YouGov showed a sharp decline in how UK people saw the US.
April 2025
The end of March 2025 was the height of sakura season in Japan and in the UK. The sun greeted the start of April, so did the Trump administration with global tariffs in ‘Liberation Day‘ announcement.
Another thing went up in the US as well as tariffs, preventable disease-related deaths. Pertussis (whooping cough) and measles increased in US compared to last year. Pertussis infections doubled, measles infections grew even more. Spain and Portugal suffered countrywide electricity blackouts.
The US National Science Foundation got rid of most external advisory panels and the FDA announced move to phase out animal testing.
On a lighter note another thing going viral was pistachio cream filled chocolate.
At Watches & Wonders, Rolex launched the Land Dweller, a watch design that is similar in concept to the Oysterquartz, Audemars Piguet Royal Oak and the Vacheron Constantine Overseas. Just as important was the new high-beat movement design rolled out in the Land Dweller. Prada bought Versace. LVMH fashion and leather goods sales fell 5% year-on-year. Added to luxury sector woes were Chinese factories claiming to offer consumers better deals on luxury goods by going direct. One bright note – Highsnobriety found that 40% of American respondents found that sustainable fashion was fashionable. This compared to just 25% of young people (gen-z) globally.
Advertising Week Europe was held in London. Key topics of discussion included retail media and connected TV from Uber, Carwow and Disney. Adobe provided generative AI designed conference bags. UK marketing spend fell for first time in four years. Hostess Brands became first mainstream brand to promote their products on April 20th – informally 4.20 day that celebrated cannabis use. McVities celebrated the 100th anniversary of the chocolate digestive and Wired magazine celebrated the 30th anniversary of its original website.
Bluesky announced its plans to verify accounts. Nike sued over the closure of its NFT business.
In other news, it was 50 years since the end of the Vietnam war. Reggae star Max Romeo died in Jamaica, Pope Francis died in Rome and it was the 100th anniversary of The Great Gatsby by F Scott Fitzgerald. Fitzgerald’s ending to the novel was widely quoted and captured the zeitgeist of April 2025 well.
“They were careless people . . . they smashed up things and creatures and then retreated back into their money or their vast carelessness, or whatever it was that kept them together, and let other people clean up the mess they had made.”
I had started a project engagement at Google. This was 20 years to the day when I started my in-house gig at Yahoo! less “plus ça change, plus c’est la même chose” more “history doesn’t repeat itself, but it often rhymes”.
The Apple iPad turned 15 and AirTags turned 4 years old.
How April 2025 memed?
An article in WARCcaptured April’s mood for me with the acronym VUCA. The phrase has its origin in the US Army War College during the mid-1980s, who were looking to describe a post-cold war scenario.
Volatility: Rapid significant change with little to no warning as to the size of change.
Uncertainty: Unclear outcomes as are the causes.
Complexity: Multiple factors in play with complex inter-related aspects to them which makes finding a way forward challenging.
Ambiguity: the information that is available is open to misinterpretation.
May 2025
May started with the warmest day of the year, 26 celsius in London.
Warren Buffett announced plan to retire from Berkshire Hathaway. The UK and US outline shape of a limited trade agreement. The CIA launched a high production value ad campaign on western social media to recruit Chinese agents.
CNBC’s Jim Cramer celebrated 20 years of his Mad Money show. While 2024 was was the year of semaglutide, Novo Nordisk seemed to snatch defeat from the jaws of victory. It was still a surprise when Lars Fruergaard Jørgensen stepped down as CEO. Unilever discovered a correlation between a particular type of skin microbiome bacteria and positive mental health measures. Consumer DNA testing company 23andMe was sold to Regeneron.
Alex Mashinsky sentenced to 12 years for fraud related to 2023 collapse of cryptocurrency business Celsius.
Monocle announced a new book shop and café in Paris. Business Insider laid off over 20% of staff and announced shift to AI. Amazon announced Prime Day to be held in July and did its first brand refresh in two decades. Google refreshed the big G icon. Mozilla announced closure of bookmarking service Pocket. Wikipedia took five years to go from six million articles to seven million around May 28, 2025. DoorDash agreed to buy Deliveroo. Hong Kong congee restaurant chain Ocean Empire closed down abruptly. Nutella announced a new peanut-based variant.
Dior Coutureadmitted a successful cyber attack. US telecoms company Charter announced it was buying Cox Communications.
McDonald’s Restaurants saw a decline in sales. This was down to low income consumers spending less, while middle class earners still weren’t going into McDonalds. Normally when there is a recession, McDonalds should benefit from the more well-off trading down to McDonalds. Instead, fortunes have diverged into a ‘k-shaped’ recession. Lower income earners are hit, while middle classes aren’t. What Axios called the ‘McRecession‘.
How May 2025 memed?
The conclave to select a new Pope shined a light on all things Vatican related. President Trump got in on the act via his social media feed. Robert Provost was elected pope in a relatively fast conclave. His election surprised prediction markets. Recent film Conclave became a must-watch film as it was a good guide to the process of electing a new Pope.
June 2025
June started with changeable spring-like weather with rain from London to Tokyo. The UK government published its Strategic Defence Review. A Ukrainian operation destroyed Russian aircraft deep inside Russia using small drones concealed in containers. Israel launched attacks on Iran.
CEO Mark Read announced he was leaving WPP at end of 2025. Apple’s ‘Shot on an iPhone’ campaign won at Cannes. Apple launched a new ‘shot on an iPhone’ film featuring Stormzy.
US Vogue editor Anna Wintour moved to more hands-off role as chief content officer at Condé Nast.
Unilever bought ‘chemical-free’ direct-to-consumer men’s personal care brand Dr Squatch for $1.5Bn. UK discounter Poundland was sold for a pound.
Hong Kong legalised basketball betting by Hong Kong Jockey Club. This will attract mainland gamblers where basketball has a huge following in comparison to soccer or horse racing. Asian currency arbitrage opportunity indicated a problem in US finances.
Bill Atkinson who was part of the original Mac and General Magic teams died, as did soundtrack composer Lalo Schifrin.
Meanwhile Apple’s WWDC felt like Mac-orientated conferences of years long past. AI was sprinkled in features with a focus on on-device AI models. Oakley and Meta collaborated on smart glasses. Flickr roles out creative commons 4, giving creators greater control over their image rights.
Chart of the month June 2025
Podcast advertising showed signs of maturing with slowing growth according to WARC.
How June 2025 memed? – TACO
From US foreign policy to trade negotiations the TACO trade dominated. TACO was shorthand for ‘Trump always chickens out’ – markets bet against the Trump administration’s commitment to a course of action – which starts to become a dangerous bet to make when this viewpoint becomes sufficiently visible. OperationMidnight Hammer being the exception that proved the rule.
July 2025
July started off with a heatwave. The Big, Beautiful bill passed in the US senate and congress. In the UK, on of the biggest things that happened in 2025 was that 16 and 17 year olds got the right to vote. The Communist Party of China turned 104, the United States celebrated its 250th anniversary of its founding. It was the 40th anniversary of Live Aid – so Live Aid was the equivalent distance in time from us to what the end of the second world war was to Live Aid.
Perplexity AI touted a nascent advertising offering around media agencies. Chinese multi-modal AI model Kimi launched. One of the more interesting aspects was the ability to upload up to 50 documents for reference. But it didn’t deliver as well as promised, I will let the Web Curios newsletter tell you the rest:
…when I played with it earlier this week it quickly became apparent that this is a mendacious little fcuk and will spit out completely-invented material with a glee unmatched by any of the actual, paid-for, top-end models; as such I can only recommend it as a fun thing to poke around with rather than a free alternative to the big players.
Apple supported the cinema launch of its film F1, with a haptic trailer, which used the vibrating motor on the smartphone alongside the speakers. The film did well at the cinema, so Apple bid for formula 1 streaming rights in the US.
K-pop band BTS announced return with news music and global tour. The Observer laid bare lies and deceit behind bestseller The Salt Path. Media executive Linda Yaccarino resigned from Twitter (X).
In the same way that in the mid-1990s onwards to 2000, the internet became part of culture as much as a technology people used, AI has been having a similar movement since 2023 onwards. When you combine AI with highly memetic training content and accidents ensue, so it was with Grok AI becoming ‘Mechahitler‘ and edgelords around the world rejoiced in their childhood bedroom or parent’s basement. Grok is considered to be an AI without a ‘woke ideology’.
Grok didn’t magic the name ‘Mechahitler’ out of thin air, it is a character from the Wolfenstein series of games based on various alternative history scenarios of world war two. It’s emulated by cosplayers and a film had been in development for over a decade.
Mechahitler as a meme beat out BURRITO – Bold Unilateral Retaliation Regardless of Inflation Trade or Order, which came from the TBOY podcast.
August 2025
July bowed out wetter and cooler than much of the month and August opened with winds that made it feel more like spring. It was the 80th anniversary of the atomic bomb attacks on Hiroshima and Nagasaki and the 250th anniversary of Daniel O’Connell. Indonesians protested their government by flying the pirate flag from manga and anime franchise One Piece.
Vogue saw an online backlash against its first AI model photo shoot. A French livestreamer died live on broadcast – in a manner eerily reminiscent of the David Cronenberg’s Videodrome.
Adidaslaunched a collaborative sneaker with Lufthansa. The Ford Transit celebrated its 60th birthday. Nike leans into its ACG technical outdoor brand to drive growth. Seiko celebrated 60 years of making dive watches in a low-key manner with enthusiasts. McDonald’s in Thailand allegedly demanded damages and fired a restaurant manager for having previously been a go-go dancer – who was pictured on her former bar’s social media. It wasn’t clear if it was a franchisee or the Thai McDonald’s partner McThai Co. Ltd who was involved.
Intel CEO was asked to resign by The White House because of his ‘connections‘ to China. Later on the US government takes a stake in Intel. The Pakistani energy sector suffered from renewed cyber attacks.
https://flic.kr/p/2rmo6o8
NASA Jim Lovell who was famous for being part of Project Apollo died.
How August 2025 memed?
In the same way that Che Guevara was a touchstone for rebellion against established authority in the 20th century – the internet has found its own icon. Ibrahim Traore is a coup leader and Burkinese army officer. Traore has become famous beyond the Francophone region, becoming an icon for protestors from Micronesia to the New Zealand Parliament.
September 2025
Autumn weather started in the last week of August, with the rain arriving too late to help out arable farmers in the home counties.
China, Russia and India met as part of the SCO (Shanghai Cooperation Organisation).
China and Russia sign an initial agreement to develop a new high capacity gas line called Spirit of Siberia 2. Oracle’s Larry Ellison becomes the world’s richest man.
ITV celebrated its 70th birthday. Long time online blogging service Typepad closed down. Online news aggregator Techmeme turned 20. Google Docs turns 20 and Google Chrome browser market share exceeds 70 percent. AOL discontinued dial-up internet services in the US and Canada and was put up for sale for $1.5 billion. That’s still less than $1.50 for every disk and CD that AOL ever sent out to consumers in the US and Europe. The UK security services launched the Silent Courier portal to aid leaks by Russian and Chinese sources. Mastodon launched new services for corporates and marketers. Specialist interest online video networks Playeur and History of Weapons and War (think History Channel meets YouTube documentaries) both closed down, subscription based video platforms are hard.
Apple continued to lose key engineers to Meta and launch iPhones. Training LLMs sloppily in one aspect of their roles can make their behaviour malicious in other areas. Chinese company makes world’s fastest production car.
Concerns about an AI bubble started to show up in rate of change in search volume.
In the face of smartphone bans, American school children dug out iPods, Discmans and Walkmans to still have music while they study or just hang out in class. The UK government tested its emergency alerts system prompting a siren sound and this screen shots on smartphones across the country. There was no corresponding SMS text message to feature phones.
Ron Carroll, a Chicago-based singer, producer songwriter died leaving a body of house music behind. Italian film actress Claudia Cardinale died, she was famous for Fellini’s 8 1/2 and Leone’s Once Upon a Time In The West. Giorgio Armani died a week after his last interview with the FT was published. Robert Redford died aged 89, a day after the FT wrote a style article about the tweed blazer he wore in Three Days of The Condor. It didn’t take long for some wags to talk about the ‘curse of the FT’. Yahoo! News covered off Redford’s ‘role‘ in the nod of approval GIF, which made me a bit sad, given for many people that clip of Jeremiah Johnson was all they’d seen of his career as an actor / director.
How September 2025 memed?
Operation ‘Raise The Colours’ saw St George’s flags spring up across England from homes and lamp posts to painted roundabouts. Whilst many of the displays were well meaning, the initative was apparently driven by far right groups. This seemed to be designed to build momentum for a Tommy Robinson rally in London.
October 2025
There was a downpour overnight as September rolled into October. The Labour Party conference had finished, leader Kier Starmer had historically low approval ratings. Storm Amy hit the UK that weekend. Britain lost control of its borders. Data analysed by David Webb showed that Hong Kong had a revenue problem from tax avoidance / evasion of tobacco products. The cause was less clear, it may be cross-border shopping trips, smuggling gangs or more likely both. Webb’s website was shut down on Hallowe’en.
Barclays bought US consumer loans business Fresh Egg.
The FT claimed that the UK government demanded a backdoor to British user data. The Labour Party conference had finished. Ireland elected a new president in a process marred by a large amount of spoiled votes and low turnout. Scandal dogged Labour decision to abandon China spy case – or as former British ambassador with Chinese experience put it ‘appeasement’ and a ‘masterclass in ineptitude’. Chinese conglomerate BYD sells record number of electric cars in UK as Jaguar Land Rover flounders from cyberattack by suspected ‘state actor‘. Mercedes Vision Iconic concept car unveiled in Shanghai, looked like the vehicle the relaunched Jaguar brand would want to build. The grill design mimicked a vintage Mercedes 600 ‘Grosser’ and was a world away from the current nadir of the car brand.
Apple released upgrades of three products with its M5 processor. LVMH offered hope of business growth. Adidas unveiled its football for the next world cup called Trionda which looked like a shanzhai Poké Ball (used for catching and storing Pokemon). Toyota won its ninth manufacturers championship competing in the FIA WRC (world rally championship). 2025 marked their fourth back-to-back championship win.
Indonesia blocked TikTok and then unblocked it when the platform provided user information. Analytics suggested the world usage of social media may have peaked. Amazon hit 200 million US shoppers using Prime. Alphabet celebrated the 25th anniversary of Google Ads.
OpenAI had teething troubles while developing a new consumer hardware product, and seemingly does deals with everyone for $1 trillion+ of infrastructure – by mid-October it’s easier to list who they hadn’t done a deal with. By the end of October, OpenAI announced for-profit business. Concerns about an AI economic bubble became mainstream. EU looked to promote AI digital sovereignty. Amazon Web Services had an outage, Gigabrain announced the shutdown of their Reddit search tool and pivot to Aire AI video. NHS announced major productivity benefits from Microsoft Copilot trial.
Palantir CTO Shyam Sankar criticised Jensen Huang and Nvidia (at the head of a vanguard of large American multinationals) on their continued investment in China. The title was subsequently changed on the digital edition of the op-ed in the Wall Street Journal to a more generic ‘Why the China Doves Are Wrong.’
Actress and director Diane Keaton died leaving behind a diverse body of film and TV work. I thought her role in The Little Drummer Girl is her most underrated performance.
How October 2025 memed?
My favourite one of the five ‘core’ trends Jing Daily on Chinese social media ‘fits’ was goblincore.
The name tells you everything that you need to know. The looks seems to be inspired by video games and cosplay that borrows heavily from Tolkien, who in turn borrowed from European folklore.
Escapism with a hint of darkness made a good deal of sense in a time of high youth unemployment, economic uncertainty and technological upheaval in China.
November 2025
The end of October was wet and blustery. The Economist came out and said that western government debt was at levels unseen since Napoleonic times. Donald Trump threatened to sue BBC. Vaping overtook smoking in the UK. Starbucks sold the majority of its China operations to a local private equity investor. Sony launched a cheaper Japan-only Playstation 5. Funko announced that it would struggle to continue as a going concern due to its high debt level. Celebrations for the 85th anniversary of Bruce Lee got underway.
Palantir had great sales results, but spooked investors. Microsoft admitted that its efforts to build out computing power for LLMs was limited by access to data centre electrical power.
Some of the major studios in the porn industry including Aylo who runs Pornhub came together to establish a code of conduct. Why now? China’s equivalent to Grindr have been withdrawn from local app stores.
Shein keelhauled by the French government due to it selling ‘child like’ sex dolls online. Israel gets rid of Chinese cars in its vehicle fleet as it can’t the vehicles against espionage. An executive at L3Harris was jailed for selling secrets to the Russians. BYD announced UK launch date for Porsche 911 rival.
RTÉannounced a new daytime line-up for its week day daytime programming on RTÉ Radio 1 to take it through the end of 2025 onwards. Christmas advertising arrived even earlier than last year. WARC claim that advertisers were following consumers who were starting Christmas shopping research earlier. John Lewis’ effort seemed to be a ‘homage’ to the imagery of Charlotte Wells’ film Aftersun. Nick Asbury wrote the best (all be it over the top) analysis of the advert.
Early research on generative AI produced ad creative had lessons on the best approaches to get effective creative. IPG UK revenue dropped 8.4% quarter-on-quarter in advance of its purchase by Omnicom. Omnicom completed purchase of IPG, a critic described the deal as ‘two drunks leaning on a lamp post‘.
Nigo’s streetwear brand Human Madelisted on the Tokyo Stock Exchange.
Private equity company Vista claimed job cuts were due to AI automating tasks. One in five UK companies expected to follow Vista’s example in 2026. Law firm Clifford Chance let go of 10% of back office staff due to automation and offshoring.
Wang Fuk Court in Tai Po caught fire with the flames spreading from tower-to-tower. The whole of Hong Kong went into mourning. At least 146 people lost their lives. The Chinese government was concerned that the tragedy might spark protests.
How November 2025 memed?
6-7 featured ambiguously on a rap track and was then picked up by teens to mean everything and nothing.
December 2025
The US government published their 2025 National Security Strategy on The Whitehouse website. December started off with rain and Omnicom-IPG related firings playing out in near real-time on Reddit. The share price was up 0.14% by the close of the market in New York. More job cuts were expected as Omnicom hadn’t reorganised its own portfolio of agencies. A presentation that captured the zeitgeist of social media marketing for 2025 was published.
Jimmy Lai, who founded Giordano and The Apple Daily was convicted on two counts of conspiracy to collude with foreign powers and one count of conspiracy to publish seditious materials. The UK government response was weak, the US one slightly stronger.
UK consumer spending dropped at fastest rate in four years. UK arms of discount supermarket brands Aldi and Lidl sold Christmas vegetables including brussels sprouts, turnips, carrots, parsnips and potatoes for 8 pence / bag, (or 84 – 94% discount).
WARC has research to show that global advertising spend is growing faster than the economy – but that incremental gain is accruing only to the major online platforms.
Prada closes its acquisition of Versace. Nike announced more changes in the boardroom. Superdry and Nike got called out for greenwashing claims. Toyota launched the GR GT sports car. Unilever ice cream spin-out ousted independent board chairwoman of Ben & Jerry’s.
Netflix moved forward with a $72 billion bid for Warner Studios and HBO Max. Paramount intervened. Vanity Fair ran a tell-all interview with The White House chief-of-staff. President Trump’s defamation lawsuit against the BBC moved forward.
Facebook sunset Messenger apps for Windows and macOS. PayPal applied to become a bank. The Pax Silica Declaration was signed by nine nations—the United States, Japan, South Korea, Singapore, the Netherlands, the United Kingdom, Israel, the United Arab Emirates (UAE) and Australia to bolster the semiconductor supply chain from Chinese pressure.
How 2025 memed?
YouTuber This is Antwon nailed in his description of the year as The Slop Era to capture how generative AI had captured culture in a similar manner to all things internet in culture from about 1994 onwards as the dotcom era kicked off through to the millennial bust.
404 Media discussed the phenomenon at SxSW, specifically why slop content happens.
Much of it was created by more technically-oriented people in the Philippines, the Middle East or South Asia who were looking to go viral. The reason why they did it was not to become famous per se but to gain vitality and get paid by Facebook’s creator programme.
In essence, the slop wasn’t for you or me, but designed to directly target the algorithm and then the creator gets a small share of the subsequent ad revenue. The model worked as a side hustle only because venture-backed AI models are providing a surplus of free tokens to these creators through farmed trial accounts.
By October, ‘AI slop’ was used as a pejorative for any artwork developed with the help of generative AI including a large public art mural in Chicago.
The FT worried about what it was doing to our online experience and work lives.
I have finished my strategy engagement at Google’s internal creative agency and am now taking bookings for strategic engagements. I can start immediately – keep me in mind; or get in touch for discussions on permanent roles. Contact me here.
Apple development changes was at the forefront of Apple’s WWDC keynote for 2025. I think that the focus on Apple development changes were happening for a few reasons:
Apple got burned announcing sub-standard AI offerings last year.
The new translucent interface is divisive.
The multi-tasking iPad was interesting for power users, but most usage is as a communal device to consume content.
Apple has a number of small on-device models that do particular things well. Which is why Apple needs to get developers on-board to come up with compelling uses.
The Mac still has great hardware, passionate developers and a community passionate about great life-changing software. Apple development focus was coming home.
Careless People has been a much-discussed book in the circles that I am involved in. In the book, Wynn Williams outlines her career at Facebook / Meta in what was at the time a nascent public policy team. The term careless people is a highly appropriate reference to F. Scott Fitzgerald’s The Great Gatsby.
While I was reading Careless People, The Great Gatsby was having a moment. It was the 100th anniversary of The Great Gatsby’s publication, and the ‘careless people’ quote was considered apropos for the times we are living in, in particular the Trump administration’s actions.
“They were careless people… they smashed up things and creatures and then retreated back into their money or their vast carelessness, or whatever it was that kept them together, and let other people clean up the mess they had made.”
Anyway, back to Careless People, Wynn Williams outlines her experience from pitching to Facebook for a role that didn’t exist but was needed, through to navigating the global growth Facebook was undertaking at the time. The challenges that Wynn Williams faces can be broadly broken down into four areas (with specific allegations):
Poor management judgement (lying to Congress and providing assistance to authoritarian regimes)
What’s interesting about the book depends on the reader. Much of the experience was relatable to my own earlier experience at Yahoo! The long days, changing priorities, travel (which was much more of a thing pre-COVID), office politics and fiefdoms, the constant unintended consequences of inventing the future. Secondly, the Facebook management have bought into what Barbrook and Cameron termed The Californian Ideology in their 1995 essay of the same name.
“…the Californian Ideology promiscuously combines the free-wheeling spirit of the hippies and the entrepreneurial zeal of the yuppies. This amalgamation of opposites has been achieved through a profound faith in the emancipatory potential of the new information technologies.”
However, I feel fortunate to have worked with a mature leadership who knew what they didn’t know and realised that they lived in a global village. But that might be down to the fact that Yahoo! by the time I had got there had a fair share of ups and downs.
Careless People reminded me a lot of Barbarians Led by Bill Gates, written by Jennifer Edstrom and Martin Eller. Although they are separated by some 25 years between each being written. Both books tell the story of an imperfect organisation scaling to an opportunity— I have written about Barbarians here. Wynn Williams is the better storyteller, providing a coherent and engaging path through the narrative.
I can recommend Careless People as a good book to read, I finished it off over a bank holiday weekend whilst nursing a sprained ankle. For people in advertising and marketing it won’t be that surprising, it confirms many things that were ‘common knowledge’ in the industry. For the general public, it will be shocking given the facts that the author marshals together.
Would I have thought reading Accidental Empires or Barbarians Led by Bill Gates in the late 1990s that Bill Gates would have transformed from the soulless ‘borg leader’ portrayed to the voice of relative reason he is today? Probably not, there might be hope for Zuckerberg at least out of the cast of characters in the book.
Wynn Williams is now exploring the edges of policy and artificial intelligence and is likely someone worth keeping an eye on.
The Washington Postalleged that the British government had served a technical capability notice against Apple in December 2024 to provide backdoor global access into encrypted Apple iCloud services. The BBC’s subsequent report appears to support the Post’s allegations. And begs philosophical question about what it means when the government has a copy of your ‘digital twin’?
What is a technical capability notice
A technical capability notice is a legal document. It is issued by the UK government that compels a telecoms provider or technology company that compels them to maintain the technical ability to assist with surveillance activities like interception of communications, equipment interference, or data acquisition. When applied to telecoms companies and internet service providers, it is usually UK only in scope. What is interesting about the technical capability notice allegedly served against Apple is extra-territorial in nature. The recipient of a technical capability notice, isn’t allowed to disclose that they’ve been served with the notice, let alone the scope of the ask.
Apple outlined a number of concerns to the UK parliament in March 2024:
Breaks systems
Lack of accountability in the secrecy
Extra-territoriality
Tl;DR – what the UK wants with technical capability notices is disproportionate.
Short history of privacy
The expectation of privacy in the UK is a relatively recent one. You can see British spy operations going back to at least the 16th century with Sir Francis Walsingham. Walsingham had a network that read couriered mail and cracked codes in Elizabethan England.
By Victorian times, you had Special Branch attached to the Metropolitan Police and related units across the British Empire. The Boer War saw Britain found permanent military intelligence units that was the forerunner of the current security services.
By world war one the security services as we now know them were formed. They were responsible to intercept mail, telegraph, radio transmissions and telephone conversations where needed.
Technology lept forward after World War 2.
ECHELON
ECHELON was a cold war era global signals intelligence network ran by Australia, Canada, New Zealand, the UK and the US. It originated in the late 1960s to monitor the military and diplomatic communications of the Soviet Union and its Eastern Bloc allies during the Cold War, the ECHELON project became formally established in 1971.
ECHELON was partly inspired by earlier US projects. Project SHAMROCK had started in 1940 and ran through to the 1970s photographing telegram communications in the US, or transiting through the US. Project MINARET tracked the electronic communications of listed American citizens who travelled abroad. They were helped in this process by British signals intelligence agency GCHQ.
In 2000, the European Commission filed a final report on ECHELON claimed that:
The US-led electronic intelligence-gathering network existed
It was used to provide US companies with a competitive advantage vis-à-vis their European peers; rather like US defence contractors have alleged to undergone by Chinese hackers
Capenhurst microwave tower
During the cold war, one of the main ways that Irish international data and voice calls were transmitted was via a microwave land bridge across England and on to the continent.
Dublin Dame Court to Holyhead, Llandudno and on to Heaton Park. Just next to the straight line path between Llandudno and Heaton Park was a 150 foot tower in Capenhurst on the Wirral. This siphoned off a copy of all Irish data into the British intelligence system. The Capenhurst tower wasn’t that secret, word got about it in the area after it had been built and pretty close guesses were made as to its usage.
Post-Echelon
After 9/11, there were widespread concerns about the US PATRIOT Act that obligated US internet platforms to provide their data to US government, wherever that data was hosted. After Echelon was exposed, it took Edward Snowden to reveal PRISM that showed how the NSA was hoovering up data from popular internet services such as Yahoo! and Google.
RAMPART-A was a similar operation taking data directly from the world’s major fibre-optic cables.
US programme BULLRUN and UK programme Edgehill were programmes designed to crack encrypted communications.
So privacy is a relatively new concept that relies the inability to process all the data taken in.
Going after the encrypted iCloud services hits different. We are all cyborgs now, smartphones are our machine augmentation and are seldom out of reach. Peering into the cloud ‘twin’ of our device is like peering into our heads. Giving indications of hopes, weaknesses and intent. Which can then be taken and interpreted in many different ways.
What would be the positive reasons to do a technical capability notice?
Crime
Increasing technological sophistication has gone hand in hand with the rise of organised crime groups and new criminal business models such as ‘Klad‘. Organised crime is also transnational in nature.
But criminals have already had access to dedicated criminal messaging networks, a couple of which were detailed in Joseph Cox’ Dark Wire . They use the dark web, Telegram and Facebook Marketplace as outlets for their sales.
According to Statista less than six percent of crimes in committed in the UK resulted in a charge or summons in 2023. That compares to just under 16 percent in 2015.
Is going after Apple really going to result in an increased conviction rate, or could the resources be better used elsewhere?
Public disorder
Both the 2011 and 2024 riots caught the government off-guard. Back in 2011, there was concern that the perpetrators were organising over secure BlackBerry messaging. The reality that the bulk of it was being done over social media. It was a similar case with the 2024 public disturbances as well.
So gaining access to iCloud data wouldn’t be that much help. Given the effort to filter through it, given that the signals and evidence were out there in public for everyone to see.
The big challenge for the police was marshalling sufficient resources and the online narrative that took on a momentum of its own.
Paedophiles
One of the politicians strongest cards to justify invasion of privacy is to protect against nonces, paedos and whatever other label you use to describe the distribution of child sexual abuse images. It’s a powerful, emotive subject that hits like a gut punch. The UK government has been trying to explore ways of understanding the size of abuse in the UK.
Most child abuse happens in the home, or by close family members. Child pornography rings are more complex with content being made around the world, repeatedly circulated for years though various media. A significant amount of the content is produced by minors themselves – such as selfies.
The government has a raft of recommendations to implement from the The Independent Inquiry into Child Sexual Abuse. These changes are more urgently needed like getting the police to pay attention to vulnerable working-class children when they come forward.
Terrorism
The UK government puts a lot of work into preventing and combating terrorism. What terrorism is has evolved over time. Historically, cells would mount terrorist attacks.
Eventually, the expectation of the protagonist surviving the attack changed with the advent of suicide tactics. Between 1945 and 1980, these were virtually unheard of. The pioneers seem to have been Hezbollah against UN peacekeepers in Lebanon.
This went on to influence 9/11 and the London bombings. The 9/11 commission found that the security services didn’t suffer from a lack of information, but challenges in processing and acting on the information.
More recently many attacks have been single actors, rather than a larger conspiracy. Much of the signs available was in their online spiral into radicalisation, whether its right-wingers looking to follow the example of The Turner Diaries, or those that look towards groups like ISIS.
Axel Rudakubana’s actions in Southport doesn’t currently fit into the UK government’s definition of terrorism because of his lack of ideology.
I am less sure what the case would be for being able to access every Apple’s cloud twin of their iPhone. The challenge seems to be in the volume of data and meta data to sift through, rather than a lack of data.
Pre-Crime
Mining data on enough smartphones over time may show up patterns that might indicate an intent to do a crime. Essentially the promise of predictive crime solving promised in the Tom Cruise dystopian speculative future film Minority Report.
Currently the UK legal system tends to focus on people having committed a crime, the closest we have to pre-crime was more intelligence led operations during The Troubles that were investigated by the yet to be published Stalker/Sampson Inquiry.
There are so many technical, philosophical and ethical issues with this concept – starting with what it means for free will.
What are the negative reasons for doing a technical capability notice?
The UK Government supports strong encryption and understands its importance for a free, open and secure internet and as part of creating a strong digital economy. We believe encryption is a necessary part of protecting our citizens’ data online and billions of people use it every day for a range of services including banking, commerce and communications. We do not want to compromise the wider safety or security of digital products and services for law abiding users or impose solutions on technology companies that may not work within their complex systems.
Extra-territorial reach
Concerns about the US PATRIOT Act and PRISM saw US technology companies lose commercial and government clients across Europe. Microsoft and Alphabet were impacted by losing business from the likes of UK defence contractor BAE Systems and the Swedish government.
The UK would likely experience a similar effect. Given that the UK is looking to biotechnology and technology as key sectors to drive economic growth, this is likely to have negative impact on:
British businesses looking to sell technology services abroad (DarkTrace, Detica and countless fintech businesses). They will lose existing business and struggle to make new sales.
Britain’s attractiveness to inbound investments be it software development, regional headquarter functions or infrastructure such as data centres. Having no exposure to the UK market may be more attractive to companies handling sensitive data.
You have seen a similar patten roll out in Hong Kong as more companies have moved regional headquarters to Singapore instead.
The scope of the technical capability notice, as it is perceived, damages UK arguments around freedom-of-speech. State surveillance is considered to have a chilling effect in civilian discussions and has been criticized in the past, yet the iCloud backdoor access could be considered to do the exactly same thing as the British government opposes in countries like China, Hong Kong and Iran.
Leverage
The UK government has a challenge in terms of the leverage that it can bring to bear on foreign technology multinationals. While the country has a sizeable market and talented workforce, it’s a small part of these companies global revenues and capabilities.
They can dial down services in the UK, or they can withdraw completely from the UK marketplace taking their jobs and infrastructure investment with them. Apple supports 550,000 jobs through direct employment, its supply chain, and the iOS app economy. In 2024, Apple claimed that it had invested over £18 billion over the previous five years.
In terms of the number of people employed through Apple, it’s a big number, let me try to bring it to life for you. Imagine for a moment if every vehicle factory (making cars, tractors,, construction vehicles, race cars and wagons), parts plant, research and development, MOT station, dealership and repair shop in the UK fired half their staff. That is the toll that Apple leaving the UK would have on unemployment.
Now think about how that would ripple through the community. Less goods bought in the supermarket, less pints poured in a pub or less frequent hair cuts given.
Where’s the power in the relationship between the tech sector and the government?
Precedent
Once it is rumoured that Apple has given into one country’s demands. The equivalent of technical capability notices are likely to be employed by governments around the world. Apple would find it hard not to provide similar access to other 5is countries, China, India and the Gulf states.
Even if they weren’t provided with access, it’s a lot easier to break in when you know that a backdoor already exists. A classic example of this in a different area is the shock-and-awe felt when DeepSeek demonstrated a more efficient version of a ChatGPT-like LLM. The team had a good understanding of what was possible and started from there.
The backdoor will be discovered, if not by hackers then by disclosure like the Capenhurst microwave tower that was known about soon after it went up, or by a Edward Snowden-like whistle-blower given the amount of people that would have access to that information in allied security apparatus.
This would leave people vulnerable from around the world to authoritarian regimes. The UK is currently home to thousands of political emigres from Hong Kong who are already under pressure from the organs of the Chinese state.
From a domestic point-of-view while the UK security services are likely to be extremely professional, their political masters can be of a more variable quality. An authoritarian populist leader could put backdoors allowed by a technical capability notice to good use.
Criminal access
The hackers used by intelligence services, especially those attributed to China and Russia have a reputation for double-dipping. Using it for their intelligence masters and then also looking to make a personal profit by nefarious means. Databases of iCloud data would be very tempting to exploit for criminal gain, or sell on to other criminals allowing them to mine bank accounts, credit cards, conduct retail fraud.
It could even be used against a country’s civilians and their economy as a form of hybrid warfare that would be hard to attribute.
In the past intelligence agencies were limited in terms of processing the sea of data that they obtained. But technology moves on, allowing more and more data to be sifted and processed over time.
What can you do?
You’ve got nothing to hide, so why worry? With the best will in the world, you do have things to hide, if not from the UK government then from foreign state actors and criminals – who are often the same people:
Your bank account and other financial related logins
Personal details
Messages that could be taken out of context
I am presuming that you don’t have your children’s photos on your social media where they can be easily mined and fuel online bullying. Your children’s photos on your phone could be deep faked by paedophiles or scammers.
Voice memos that can be used to train a voice scammer’s AI to be good enough
Client and proprietary information
Digital vehicle key
Access to academic credentials
Access to government services
So, what should you do?
Here’s some starting suggestions:
Get rid of your kids photos off your phone. Get a digital camera, have prints made to put in your wallet, a photo album book, use an electronic picture frame that can take an SD card of images and doesn’t connect to the web or use a cloud service.
Set up multi-factor authentication on passwords if you can. It won’t protect you against a government, but it will make life a bit more difficult for criminals who may move on to hacking someone else’s account instead – given that there is a criminal eco-system to sell data en-masse.
Use the Apple password app to generate passwords, but keep the record off them offline in a notebook. If you are writing them down, have two copies and use legible handwriting.
You could delete ‘important’ contacts from your address book and use an old school filofax or Rolodex frame for them instead. You’re not likely to be able to do this with all your contacts, it wouldn’t be practical. If you are writing them down, have two copies and use legible handwriting.
Have a code word with loved ones. Given that a dump of your iCloud service may include enough training data for a good voice AI, having a code word to use with your loved ones could prevent them from getting scammed. I put this in place ages ago as there is enough video out there on the internet of me in a public speaking scenario to train a passable voice generative AI tool.
Use Signal for messaging with family and commercially sensitive conversations.
My friend and former Mac journalist Ian Betteridgerecommended using an alternative service like Swiss-based Proton Cloud. He points out that they are out of the legal jurisdiction of both the US and UK. However, one has to consider history – Crypto AG was a Swiss-based cryptography company actually owned by the CIA. It gave the intelligence agency access to secure communications of 120 countries including India, Pakistan and the Holy See. Numerous intelligence services including the Swiss benefited from the intelligence gained. So consider carefully what you save to the cloud.
if you are not resident in the UK, consider using ‘burn devices’ with separate cloud services. When I worked abroad, we had to do client visits in an authoritarian country. I took a different cellphone and laptop to protect commercially sensitive information. When I returned these were both hard reset by the IT guy and were ready for future visits. Both devices only used a subset of my data and didn’t connect to my normal cloud services, reducing the risk of infiltration and contamination. The mindset of wanting to access cloud services around the world may be just the thin end of the wedge. Countries generally don’t put down industrial and political espionage as justifications for their intelligence services powers.
What can criminals do?
Criminals already have experience procuring dedicated secure messaging services.
While both dark web services and messaging platforms have been shut down, there is an opportunity to move the infrastructure into geographies that are less accessible to western law enforcement: China, Hong Kong, Macau or Russia for instance. A technical capability notice is of no use. The security services have two options to catch criminals out:
Obtain end devices on the criminal:
While they are unlocked and put them in a faraday cage to prevent the device from being wiped remotely.
Have an informant give you access to their device.
Crack the platform:
Through hacking
Setting the platform up as a sting in the first place.
If the two criminals are known to each other a second option is to go old school using a one-time pad. This might be both having the same edition of a book with each letter or word advancing through the book .
So if you used the word ‘cat’ as the fourth word on line 3 of page 2 in a book you might get something like 4.3.2, which will mean nothing if you don’t have the same book and if the person who wrote the message or their correspondent don’t use 4.3.2 to signify cat again. Instead they would move onwards through the book to find the next ‘cat’ word. A sleuthing cryptographer may be able to guess your method of encryption by the increasing numbers, but unless they know the book your feline secret is secure from their efforts.
Above is two pages from an old one-time pad issued by the NSA called DIANA.
The point is, those criminals that really want to evade security service understanding their business can do. Many criminals in the UK are more likely to rely on a certain amount of basic tactics (gloves, concealing their face, threatening witnesses) and the low crime clearance rate in the UK.
Instead of a technical capability notice, these criminals are usually caught by things like meta analysis (who is calling who, who is messaging who, who is transferring money etc.), investigative police work including stings, surveillance and informers.
Why?
Which begs the questions:
Why Apple and why did they choose to serve it in December 2024?
What trade-offs have the UK government factored in considering the potiential impact on its economic growth agenda and political ramifications?
The who-and-why of the leak itself? Finally, the timing of the leak was interesting, in the early days of the Trump administration.
I don’t know how I feel about the alleged technical capability notice and have more questions than answers.
