Category: online | 線上 | 온라인으로 | オンライン

The online field has been one of the mainstays since I started writing online in 2003. My act of writing online was partly to understand online as a medium.

Online has changed in nature. It was first a destination and plane of travel. Early netizens saw it as virgin frontier territory, rather like the early American pioneers viewed the open vistas of the western United States. Or later travellers moving west into the newly developing cities and towns from San Francisco to Los Angeles.

America might now be fenced in and the land claimed, but there was a new boundless electronic frontier out there. As the frontier grew more people dialled up to log into it. Then there was the metaphor of web surfing. Surfing the internet as a phrase was popularised by computer programmer Mark McCahill. He saw it as a clear analogue to ‘channel surfing’ changing from station to station on a television set because nothing grabs your attention.

Web surfing tapped into the line of travel and 1990s cool. Surfing like all extreme sport at the time was cool. And the internet grabbed your attention.

Broadband access, wi-fi and mobile data changed the nature of things. It altered what was consumed and where it was consumed. The sitting room TV was connected to the internet to receive content from download and streaming services. Online radio, podcasts and playlists supplanted the transistor radio in the kitchen.

Multi-screening became a thing, tweeting along real time opinions to reality TV and live current affairs programmes. Online became a wrapper that at its worst envelopes us in a media miasma of shrill voices, vacuous content and disinformation.

  • Things that caught my eye this week

    Share of search

    Les Binet talks about how share of search (organic search queries) volumes is a good indicator of likely interest in a brand. Somewhere between salience and brand consideration. As an idea it isn’t necessarily new, but Binet has put validated it through research. Its a new spin on the idea of people telling what they’d like to be true on social and what’s actually true on search. You can watch Les tell you more over at Vimeo. Given the popularity of Binet and Fields The Long and the Short of it, I expect to hear share of search cited much more in client – agency discussions.

    Pepsi & Notorious B.I.G.

    Notorious B.I.G. has had one of his in-studio freestyles (think the equivalent of a doodle) that was never released, converted into a Pepsi ad. He probably didn’t release it for a reason, it didn’t really go anywhere apart from him flexing is quick thinking. It didn’t add to his image. But that didn’t stop Pepsi from swooping in. I like it, it has brand salience.

    Hip hop seems to be a bit of blind spot for progressive voices at the moment. Wallace was a self-proclaimed former drug pusher, was arrested for selling crack cocaine and weapons charges. Apparently is was Sean Combs who eventually stopped him selling drugs. Whilst Wallace had collaborated with Pepsi-sponsored Michael Jackson; he’d also wrote about violence towards women on his album Ready to Die.

    I get that it would be cool for gen-X marketers; who also listen to the Wu-Tang Clan, De La Soul, Common, Mos Def, Gangstarr and the Beastie Boys.

    But what happens if the tide suddenly changes as it has with other artists? Pepsi could be left high-and-dry. My attitude might be seen as overly cautious; but I am sure that Kendall Jenner ad seemed like an ‘now’ version of Coca-Cola’s ‘hilltop’ advert to the clients at the time.

    DataPlay

    Even though I am interested in gadgets and technology, I had never come across DataPlay. Mat Taylor goes through the history of the DataPlay format. The format looks like something straight from the pages of Akira or Ghost in the Shell.

    I had a number of takeaways from the video:

    • DataPlay lacked what Robert Cringely called the ’10x’ factor in his book Accidental Empires.
    • DataPlay ignored the progress promised by Moore’s Law, which at the time was still going strong through the early mainstream web era
    • DataPlay ignored the lesson that Sony learned the hard way with the Betamax format. If you don’t have content for your format; it will fail. Other Sony formats like MemoryStick, SACD, DAT to name but a few have shown that formats can fail even if you have content. But not having content leaves you with little chance for success.
    • Finally, DataPlay was relying purely on third parties to make the format successful. It had relatively little skin in the game.

    More here.

  • North Face + more things

    From Supreme to Gucci: How North Face uses big-name collaborations to drive ‘brand heat’ – GlossyTim Hamilton, North Face’s head of global creative, said it typically does two collaborations per year, at most. In addition to its upcoming collab with Gucci, North Face has an ongoing collab with Supreme that started in 2015. And it released collabs with athletic brand Brain Dead and MM6, the sportswear line of Maison Margiela, in August.  Hamilton said the brand’s collaborations typically require a lead time of 1-2 years and are almost always manufactured and produced by North Face. The MM6 collab, for example, began with discussions between Hamilton and the Margiela design team in 2019. – This lead-up time probably explains the balance in their collabs between hype and steadier brands. Hence no Virgil Abioh or Yeezy deal with North Face. Abioh has flirted with Canadian technical brand Arcteryx; which is owned by Chinese sports and outdoor clothing conglomerate Anta – who have a lot of cash. It is interesting that nothing has come from Abioh’s visual love letter so far.

    Op-Ed | New Balance Collabs Are Second to None This YearNew Balance places an emphasis on “aligning with brands that are authentic in their space and have substance behind their message.” New Balance’s roster of collaborators represent a wide range of aesthetics, communities, and subcultures, meaning the brand can speak to a variety of consumers based on what product has been matched with which collaborator. In a sense, putting together a New Balance sneaker collaboration is like a game of exquisite corpse. “We’re able to keep product executions and stories fresh while creating different followings for each type of partnership,” – you could argue that adidas and Nike’s deals with Yeezy and Off-White relegate adidas and Nike to little more than original equipment manufacturers (OEMs). But New Balance also doesn’t have the deep pockets to go up against adidas and Nike head-on. That lack of deep pockets also affects North Face as well. I am surprised that the North Face and New Balance haven’t collaborated, though part of the issue maybe New Balance’s Danner Boots business. This competes somewhat with North Face’s boots business, but they have a very different aesthetic appealing to a different audience. North Face is owned by VF Corporation with sister brands Dickies, Timberland and JanSport. This means that brand collabs for North Face are probably complex politically.

    A millennials love affair: China’s second-hand luxury goods market booms | Reuters – yes Chinese like new things like new apartments. Yes but: Chinese luxury consumers have become more sophisticated. Chinese consumers have travelled and seen the pre-owned market like Milan Station and BRAND OFF in Hong Kong and Japan respectively. In absolute terms middle class wages are lower in China still than the US; yet this isn’t reflected in luxury product pricing

    Alibaba Takes Over China’s Top Hypermart Chain for $3.6 Billion – Bloomberg – interesting that Alibaba is working on an offline retail strategy

    Robert Lighthizer Blew Up 60 Years of Trade Policy. Nobody Knows What Happens Next. — ProPublica – I am not normally interested in publishing about politics, but this article on US trade policy is an interesting starting point to think about the current debacle

    Revisiting Lyn Collins’ “Think About It” – Micro-Chop – great essay. Its also good to see how the edits of Ultimate Breaks and Beats played a role in popularising the ‘think’ break

    Hong Kong walks: discovering traditional, trendy Tai Hang | Financial Times – it makes me ‘home sick’ as Hong Kong island was my home for a while

    Baaaa for business: Princess Diana’s iconic sheep sweater is back | Financial Times – its interesting that luxury brands are now raiding not just archives but childhood memories for cues. Also the convoluted customer journey outlined in the article for the original purchase via a bridesmaid’s mother

    Debate over vegan ‘sausages’ and ‘burgers’ heats up ahead of EU vote | Financial Times – unsurprising given the size of the beef and pork industries in the European Union

    WPP back on hunt for deals, says chief | Financial TimesRead’s challenge is to win back investors who think agency holding groups are struggling with multiple structural tests: cost-cutting and clients taking business in-house, competition from consultancies such as Accenture, and waning clout as middlemen in digital ad markets dominated by Google and Facebook. WPP’s share price is 65 per cent lower than its 2017 peak, and has fallen more than a third since the pandemic battered the economy. The three-year decline is a more severe than at rivals such as Omnicom and Publicis. Meanwhile, investors have flocked to the simpler growth story of adtech providers such as The Trade Desk, which this year has soared to almost three times WPP’s market value on a tiny fraction of its revenues. The £2bn market capitalisation of Sir Martin’s S4 Capital, a digital-only advertising group, is almost a quarter of WPP’s value even though it generated less than three per cent of its £12.4bn sales in the year to June 30.  – a number of things from this interview. The Trade Desk has a lot of heat around it, WPP attempted to do this with Xaxis but has got little credit. Read tried to spin that Accenture and WPP have sweet spots at different points in the economic cycle. Hence the comment about Accenture being good at cutting marketing costs.

    Mr Read’s pitch is that WPP has combined its traditional creative strength with the tech expertise to build ecommerce platforms for clients such as Sainsbury’s, and become the single biggest integrator of Adobe’s software. “Our goal is to be to revenue growth what Accenture is to cost reduction,”

    Chinese-Americans campaign for Trump on WeChat | Financial Timesit is becoming increasingly difficult to organise on WeChat, not only because of the looming US ban but also because of Chinese censorship. Simple WeChat filters for sensitive terms such as “democracy” can detect articles about US politics. Sometimes when Mr Ming sends articles to his groups, those with Chinese-registered phone numbers on their WeChat accounts cannot receive the links, no matter where they are in the world. Ms Wen, who used WeChat in 2016 to organise a door-knocking campaign for Mr Trump, was glad to shift away from the platform this year. “I know it is completely surveilled. Nowadays I mostly use Telegram,” she said, referring to the encrypted messaging app. – interesting move to Telegram, mirrors what I saw in my Hong Kong friend network after the Hong Kong National Security law was passed

    Google’s new ‘hum to search’ feature can figure out the song that’s stuck in your head – The Verge – now this is clever

    The future of fashion week? Look to Shanghai | Vogue BusinessShanghai Fashion Week, which pioneered digital pivots like live streaming, returns today as a largely physical event, featuring around 90 brands across a number of venues, including its main stage in fashionable shopping district Xintiandi and emerging designer platform Labelhood

    How to steer clear of discounts this holiday season | Vogue Business“Markdowns have almost single-handedly ruined our industry,” says Hewitt. “They train the consumer not to buy in-season because they can come back in three months and get a discount. It’s a vicious cycle.” – during the 2008 recession Rolex reputedly bought back watches in its retail and wholesale channels. And then recycled them

    Kibbles & Bytes #1122: Apple Releases Four iPhone 12 Models and the HomePod mini – Don Mayer nails the assessment of 5G in the latest edition of his newsletter.

    Why a new generation of challenger brands need to rethink how to challenge | A Little West of Centre – Blands. That’s what Ben Schott, writing for Bloomberg, coined them. And what a coining it is. The new generation of humble, conscious, in-it-to-sell, underdog companies, sporting D2C models, consumer champion narratives, minimalist aesthetics, affordable luxury positionings and post-choice selling techniques (this is THE mattress, that is THE toothbrush).

    Sony Launches SR Display: You Can See 3D Pictures Without Wearing 3D Glasses – Gizchina.com – really interesting technology

    Indonesia’s central bank hints burglary in e-wallet playerconsumers should look at the track record of providers before using them to save large amounts of money. Indonesia’s total e-wallet transaction value size is expected to reach US$15 billion by 2020, according to a recent report by The Asian Banker

    Problem Solved #13: A lesson in tackling bloody taboos from Bodyform | The Drumthe result was to present the viewer with flame-engulfed apartment of a perimenopausal women; a monster ripping at an endometriosis sufferer’s uterus; a ‘flood gate’ moment following an unexpected sneeze; a woman who has chosen not to have children; and the often-turbulent journey of trying to conceive

    Diane von Furstenberg: Interview | Vanity FairThe iconic wrap dress, designed in 1974 and sold more than 15 million times since, made von Furstenberg an overnight sensation and began a dialogue with women that she has maintained ever since, in a large part through admirable philanthropic efforts, including the annual DVF awards. Now she’s taking that dialogue to the podcast, a medium she champions for its value in shifting the focus away from appearance.

    British Airways Avoids Huge £180 Million Data Breach Fine for Hack That Compromised the Personal Details of Over 400,000 Customers – good for BA given airlines are haemorrhaging cash at the momen. I am worry about the message that this sends to large corporates and customer data

    Shenzhen — Justin McGuirk – pretty much nails how I found Shenzhen over the decade that I visited regularly. More on Shenzhen related posts here.

    Facial recognition data leaks are rampant in China as Covid-19 pushes wider use of the technology | South China Morning Post – interesting that this is being collected by non-state actors such as property management companies and schools as well as the state bodies

    iPhone 12 launching without earbuds or wall chargers is compared to eating without chopsticks in China | South China Morning Post – I was expecting this as Chinese consumers are value orientated, brands focus on ‘client delight’ and there is a culture of free gifts with products. So taking items out of the box and the green explanation won’t wash

    Beijing 1986: portraits of a forgotten China | Financial Times – amazing photos from 1986.

    Shenzhen/Huawei: the other Bay Area | Financial TimesThe impression of military manoeuvres by alternative means was reinforced by Tencent, another Shenzhen resident. It was among big Chinese social and video platforms including iQiyi and Weibo, that simultaneously cancelled the livecast of Apple’s iPhone 12 launch – a small example of the nexus between the Chinese government, corporate decision-making influenced by the government and an undercurrent of Han nationalism

  • CPO

    I came across the idea of CPO in GQ magazine. I know few people that have bought anything other than the G-Shocks in their collection for retail.

    There’s a few reasons for that:

    • The watches that people like are often vintage models, it’s reverse of the hot streetwear and luxury ‘drop’ scene
    • With the exception of sought after models from the likes of Rolex; most watches suffer from a similar depreciation curve to buying a new car
    • If you’re buying a watch to wear, so I care less about the box, immaculate cardboard outer box and papers
    • A quality watch is a classic example of heirloom design. Whilst they will need to be serviced every three to five years; they can also last beyond the lifetime of the owner to be handed down in families.

    Watch resellers

    A number of watch dealers that were known by word-of-mouth have gone to the wall. For instance, Austin Kaye, which had been a regular fixture on The Strand longer than I have lived in London closed at the end of 2019.

    Online watch resellers have taken off. Crown & Caliber and WatchBox in the US; Watchmaster in Germany and Watchfinder & Co. from the UK – are some of the biggest players. Scale, brand trust and a panel of expert watchmakers have formalised the purchase process with validation that you’re not buying a fake or a ‘frankenwatch’.

    CPO

    This verification is usually called certified pre-owned or CPO in the trade. At first you used to see this in the Japanese luxury resale market provided by the likes of BRAND OFF.

    BRAND OFF is trusted by luxury shoppers across East Asia.

    It then extended to this new breed of online resellers. Luxury watch brands have bought some of the watch resellers. For instance, Richemont bought Watchfinder & Co. Other watchmakers, now have a formal process to CPO their watches.

    Previously, you would have to submit a watch in for a service to get proof that the watch was legitimate. Some brands are even reselling CPO watches including H Moser & Cie. Pre-owned items offer the luxury industry an opportunity to be more sustainable. Greater involvement in the pre-owned market also allows watch brands to get more value from their products over time.

  • Holiday season e-tailing + more things

    Holiday season e-tailing links –

    Exclusive: Huawei in talks to sell parts of its Honor smartphone business – sources | Reuters – interesting move that move Honor out of the US sanctions. Less convinced that Huawei can focus on high-end phones as there was a supply chain and design synergy with Honor. More on Huawei here.

    Amazon launches an AR app that works with new QR codes on its boxes | TechCrunch 

    Why the Serverless Revolution Has Stalled | InfoqServerless computing refers to an architecture in which applications (or parts of applications) run on-demand within execution environments that are typically hosted remotely. That said, it’s also possible to host serverless systems in-house.

    China’s Games Streaming Giants Huya and DouYu to Merge – Variety – Twitch analogues

    EFFECTOR® -ROCK ON THE EYEWEAR- – amazing Japanese eyewear. More style related content here.

    Samsung pulls BTS-branded products from online Chinese platforms | Financial Times – this just makes Chinese netizens look ridiculous. It shows a fragile nature in Chinese nationalism. The kind of fragility that could drive China to conflict as the party tries to stay ahead of nationalist sentiment

    The ‘Fake Rich’ of Shanghai: Peeking Inside a Wannabe Socialite WeChat Group | What’s on Weibo – this shows the lengths people will go to be ‘living their best lives’. There have been examples of western and Russian netizens doing similar things for Instagram

    Caterpillar bets on self-driving machines impervious to pandemics | ReutersFred Rio, worldwide product manager at Caterpillar’s construction digital & technology division, told Reuters that a remote-control technology, which allows users to operate machines from several miles away, would be available for construction sites in January. – They’re not self driving as the headline says, but controlled remotely: think drones not robots. John Deere had done work on pre-plotted courses guided by GPS for ploughing and spraying in large fields. However in agriculture, this is also tied into a bigger issue around the ‘right to repair’ making automation to date non-viable for many farmers

    Taiwan academics told to identify as Chinese in journal | News | The TimesSpringer Nature claimed that under its editorial policy, authors alone could choose their affiliations, but said that it was “unable to enforce” the same standard on journals it did not own. It considered Eye and Vision, owned by the Wenzhou Medical University in China, as a “co-publisher” that operated under separate editorial guidelines. “The stipulations of this and other Chinese-owned journals with respect to Taiwanese affiliations are beyond our control,” it said. Its position has prompted outrage from leading academics in Britain, who have demanded that Springer Nature stop partnering with journals that operate under rules set by authoritarian regimes

    #MyLevisMyVibe Hashtag Videos on TikTokEarlier this year, Levi’s tested the TikTok ‘Shop Now’ button, which allowed them to provide their fans with a more integrated shopping experience within the app. We are truly moving towards the type of social commerce that has already been going on in China for several years. Now Levis has come back for another big TikTok campaign. This #MyLevisMyVibe is a simple, fun way for people to play around dressing up with Levi’s apparel. What better way for retail brands to connect with their fans than by highlighting them trying on actual clothes? It reminds me a bit of the Asos #AySauceChallenge we covered a few weeks ago. We’re starting to see so many brands now use TikTok that the total set of case studies to draw from is getting larger. I also noted that the language used by Levi’s in the hashtag challenge says “Show us your authentic self,” emphasising the trend of authenticity we are seeing across all modern advertising. I must say that by seeing random people creating their own videos to voluntarily participate in a challenge, it really does feel authentic. – the take from Good TikTok creative

    Orders from the Top: The EU’s Timetable for Dismantling End-to-End Encryption | Electronic Frontier Foundation – interesting that this appeared, alongside Five Eyes governments, India, and Japan make new call for encryption backdoors | ZDNet 

  • iPhone 12 range launch

    Apple announced a four phone iPhone 12 range:

    • iPhone 12 Mini
    • iPhone 12
    • iPhone 12 Pro
    • iPhone 12 Pro Max

    I looked at the event using a social listening tool and the thing that really struck me was where the people commenting on it where commenting from.

    iPhone 12 event languages used in 1000s of mentions
    Languages versus 1,000s of mentions

    Thinking about key Apple markets; at least some of the buzz seems geographically misplaced. There was a distinct lack of discussions happening in Japan and mainland Europe for example. I watched it with a couple of friends based in Hong Kong; but I realise the launch itself would be at an inconvenient time in Japan.

    Where was the Japanese pre-event buzz though? Why didn’t Apple do more to build buzz in Japan? Apple has a sizeable market share in Japan and this 5G range of handsets are strategically important to retain that market share.

    As for mainland Europe, if social discussions are a proxy for a lack of interest; Apple has a serious problem on its hands. The silence hints a wider question around brand and product relevance. Yes 5G rollout is less advanced than in Asia, but there is also the improved camera and improved 4G reception that the handsets provide. Apple has arguably the best 4G antennas currently available on a handset which would benefit real world performance.

    At this time, Apple should be on the up, given that Huawei is no longer a serious contender in the market. Instead there is the silence of one hand clapping.

    Here’s what the social discussions looked like during the live event.

    iPhone 12 event social mentions over time
    Social mentions over time.

    As a brand marketer I would be concerned. The fan boys didn’t show, neither did the critics. Yes this launch is happening in a pandemic, but that should help due to the lack of distractions and the break from doom scrolling on social to do something else.

    More Apple related posts here and rewatch the iPhone 12 launch online.