My interest in business or commercial activity first started when a work friend of my Mum visited our family. She brought a book on commerce which is what business studies would have been called decades earlier. I read the book and that piqued my interest.
At the end of your third year in secondary school you are allowed to pick optional classes that you will take exams in. this is supposed to be something that you’re free to chose.
I was interested in business studies (partly because my friend Joe was doing it). But the school decided that they wanted me to do physics and chemistry instead and they did the same for my advanced level exams because I had done well in the normal level ones. School had a lot to answer for, but fortunately I managed to get back on track with college.
Eventually I finally managed to do pass a foundational course at night school whilst working in industry. I used that to then help me go and study for a degree in marketing.
I work in advertising now. And had previously worked in petrochemicals, plastics and optical fibre manfacture. All of which revolve around business. That’s why you find a business section here on my blog.
Business tends to cover a wide range of sectors that catch my eye over time. Business usually covers sectors that I don’t write about that much, but that have an outside impact on wider economics. So real estate would have been on my radar during the 2008 recession.
Why talk about delivery services? On the days that I go into office I am reminded of the late 1990s and 2000 with online services marketing, in particular delivery services. The Super Bowl advertising had a plethora of online businesses, Coinbase’s QRcode ad will likely be the Pets.com sock puppet of 2022. (The reason why online businesses are on TV is that it represents the lowest cost per reach for effective brand awareness of any medium, including digital channels).
https://youtu.be/0XXPKvbNr8o
Growth hacking
We also saw a resurgence in growth hacking, trying to get consumers to go from ‘I’ve never heard of you’ to app download as fast as possible. Which usually means thrusting a leaflet with a QRcode into my hand as I leave the tube station on my way home most week day evenings. A lot of these apps are delivery services.
Here’s a list of the on-demand delivery services that have been promoted to me so far:
Getir – I had a leaflet from Getir one time at the the tube station. It’s purple and yellow brand colours caught my attention because it immediately reminded me of vintage Yahoo! I threw the leaflet in the recycling and paid no more attention until ‘Taxi-gate‘. The company alleged that their agency partner didn’t buy enough taxi advertising for their brand and instead bought advertising for other delivery services. I didn’t realise until I started researching this post that Getir was founded in 2015 by a team in Turkey.
Uber Eats – Uber Eats had already established itself as a restaurant delivery service to rival Deliveroo and Just Eats. It has also pivoted into grocery deliveries over the past couple of years in my neighbourhood. I would get emails and mailouts from my credit card company with a discount code for use the first time I grocery shopped on Uber Eats.
Deliveroo – Like Uber Eats Deliveroo had already established itself as a restaurant delivery service and expanded into grocery delivery services as well. I had them actively promoted to me via email, as I had used Deliveroo in the past
Ocado – This spring Ocado started promoting Ocado Zoom to me promising deliveries of a limited amount of products within two hours of order
Gorillas – Gorillas is a Getir analogue that was founded in Germany and launched in 2020. I got a number of leaflets from them, they were the most frequent leaflet that I received on my way out of the tube station. The logo was distinctive, but that’s all I could remember about it.
Kozmo.com
Kozmo.com could be considered to be the American dot com ancestor of online delivery services. Kozmo.com was the brainchild of two investment bankers in the US. It was launched in 1998 serving areas of New York. In July 2000, at the height of its business, the company operated in selected areas of Atlanta, Chicago, Houston, San Francisco, Seattle, Portland, Boston, New York, Washington, D.C., San Diego and Los Angeles. It was popular with young professionals and college students, in the areas that it served. But despite the delivery service’s careful choice of markets served, it didn’t survive the dot.com bust going under in April 2001. While the business had filed for an IPO, it never actually went public.
Economic circumstances
The UK is likely to be heading into a recession that will be harder and longer than our near peers. There is an inflation and commodity pricing storm that has caused a cost of living crisis currently dominating the political agenda and rising interest rates.
We know from businesses like Uber and Kozmo.com that delivery services are a low margin business at the best of times. We could be staring into another online business bust. This time it will be driven by a wider economic crisis rather than the precipitating incident, but the effect will be the same. Retail investors including pension fund savers will suffer.
It feels that we forget history and are doomed to repeat it. Yes smartphones made ordering more convenient than dial-up, but it still didn’t change the essential business model for these delivery services. These businesses relied on cheap money to burn through in the hope of eventually getting profitable. In this respect it reminds me of the dot.com startups that I used to meet at the start of my agency life who talked about not worrying too much about profitability, but about trying to move at ‘internet speed‘. We’ve already seen this kind of thinking at WeWork and other Softbank businesses.
History is destiny; if we fail to learn the appropriate lessons from it.
NASA’s administrator says cost-plus is a “plague,” just as DoD is giving up on fixed-price development | Acquisition Talk – this reminds me so much of the UK’s ministry of defence. My Dad moved over to the UK to work on the Resolution class of submarines that were designed to carry the Polaris nuclear missile. At the time the Royal Navy paid for these submarines on a cost plus basis which meant that the shipyard advertised for tradesmen in newspapers in Ireland and across the Commonwealth. A lot of people spent a lot of time drinking tea and claiming overtime. One can understand why cost plus could be seen as a plague.
However bad cost plus is, fixed cost doesn’t seem to work either with failed projects and strong disincentives to try innovative solutions. Where NASA is at the moment I can understand why fixed price makes more sense than cost plus. But high innovation programmes like Ares or the Apollo programme would do better under cost plus. One of the current best arguments for cost plus is the likelihood that the Ajax armoured vehicle will never be issued. It is a ‘firm priced’ meaning fixed price contract. Crossrail looks more like a cost plus project, it was a mess, it cost way too much, but it runs. I wonder if the UK ministry of defence will ever consider cost plus again?
Opinion | Boris Johnson Is in Trouble, and So Is Britain’s Conservative Party – The New York Times – First through austerity, then through Brexit and Mr. Johnson, the Conservatives have left Britain in the ruins of their ambition. Each one of their proposed solutions, offered in the name of national renewal, has made the situation worse. No one in the party can escape blame for this baleful legacy. One of the pretenders to Mr. Johnson’s throne — Rishi Sunak, Liz Truss or Jeremy Hunt — may offer a change in style. But a substantial change of course is unlikely to come. An economy predicated on low productivity and low investment, buttressed by a self-defeating lack of seriousness about Britain’s condition, is all the Conservatives seem to be able to offer.– Worthwhile reading in association with this: Grim times lie ahead for UK as inflation combines with low growth | Financial Times
Russian emails appear to show ‘network’ holding $4.5bn assets linked to Putin | Russia | The Guardian – An anti-corruption expert in Russia, who requested anonymity given the political situation in Moscow, said the findings raised questions as to whether there was a level of “common management”. “LLCInvest looks most of all like a cooperative, or an association, in which its members can exchange benefits and property,” they suggested. For nearly two decades, Putin has been accused of secretly accumulating vast wealth through proxies, fuelled by a series of disclosures in leaks such as the Pandora papers about the fortunes of those closest to him. Sergey Kolesnikov, a businessman, claimed 10 years ago that he had been behind a scheme that allowed a group of Russia’s top oligarchs to pool billions of rubles into a type of “investment fund” for the benefit of Putin, who was then serving as prime minister. The claims were denied and Kolesnikov fled from Russia. – Interesting how this has been set up
It’s time for data-first diversity, equity, and inclusion | Fortune – In 2010, using nationally representative data on thousands of individuals in their 40s, I estimated that Black men earn 39.4% less than white men and Black women earn 13.1% less than white women. Yet, accounting for one variable–educational achievement in their teenage years––reduced that difference to 10.9% (a 72% reduction) for men and revealed that Black women earn 12.7 percent more than white women, on average. Derek Neal, an economist at the University of Chicago, and William Johnson were among the first to make this point in 1996: “While our results do provide some evidence for current labor market discrimination, skills gaps play such a large role that we believe future research should focus on the obstacles Black children face in acquiring productive skill.”
Incoming Hong Kong leader John Lee unveils team, while Beijing lays out key expectations | South China Morning Post – John Lee pledges to win people’s trust and make policies that meet demands as State Council approves his governing team. Hong Kong and Macau Affairs Office lays out five expectations for incoming administration, including tackling housing and addressing wealth gap – this explains the big gaps in Lee’s previous policy document. What’s less apparent is how Lee will deliver on these intractable challenges when every previous chief executive haven’t managed to address them
Edelman Launches Global Gen Z Lab | Edelman – Today, Edelman announces the formation of The Gen Z Lab, a global offering comprising 100 Gen Z employees, a roster of internal and external on-call advisors, and data hub dedicated to generational insights. Under the watch of Edelman’s Global Chief Brand Officer, Jackie Cooper, the Gen Z Lab will lend expertise, perspective and counsel clients looking to effectively engage the Gen Z consumer. In a breakthrough move, Edelman is also appointing the world’s first ZEO as a cultural and creative advisor for the Gen Z Lab. Stepping into this inaugural consultative role from July 1st, will be gender fluid fashion designer, Harris Reed. He will be supported by Amanda Edelman as Gen Z COO. The Gen Z Lab will harness their generation’s perspective and ambitions to solve issues such as race and diversity, sustainability, and climate change, and align with brand interests to become catalysts for change. – I’d totally trust them managing my brand reputation…………….. NOT!
Meta’s new digital fashion marketplace will sell Prada, Balenciaga and Thom Browne | Vogue Business – Balenciaga CEO Cédric Charbit in a release. “Web3 and Meta are bringing unprecedented opportunities for Balenciaga, our audience and our products, opening up new territories for luxury.” Balenciaga, along with Prada and Thom Browne, is among the first to sign on to sell digital fashion in a new Meta-created avatar store where people can buy clothing for their avatars to wear on Instagram, Facebook and Messenger. Eventually, other designers will be able to independently offer digital clothing for sale in the marketplace. The items for sale in the avatar store will range from $2.99 to $8.99 to start. A Meta spokesperson said that it did “not have details to share” on if or how it would share revenue with designers. Meta CEO Mark Zuckerberg and Instagram VP of fashion partnerships Eva Chen, who announced the updates via Instagram Live on Friday, said these capabilities will be available next week, starting with the US, Canada, Thailand and Mexico. – Worthwhile reading this piece also: Inside The Metaverse Strategies Of L’Oréal And LVMH | The Drum
What Chinese media reveals about Shein’s secretive operations – Rest of World – There are two main kinds of suppliers: “free on board,” those that make simple designs they haven’t devised themselves, and “original design manufacturers,” those that do both. They all feed into Shein’s sprawling manufacturing execution system (MES). The designer-suppliers will find pictures online and send a selection to Shein’s internal buyers for consideration; the buyer and their manager settle on a final pool. Once samples have been received, there might be two, or even three, rounds of changes before manufacturing can commence. (The entire time, everything needs to be recorded in the MES — materials, pricing, even chat logs — something suppliers balk at, because, if the deal falls through, all the information sits in Shein’s records, and there’s nothing to stop them from producing it elsewhere.) – I could see Amazon acting in a similar way
China’s Expanding Surveillance State: Takeaways From a NYT Investigation – The New York Times – DNA, iris scan samples and voice prints are being collected indiscriminately from people with no connection to crime. The police in China are starting to collect voice prints using sound recorders attached to their facial recognition cameras. In the southeast city of Zhongshan, the police wrote in a bidding document that they wanted devices that could record audio from at least a 300-foot radius around cameras. Software would then analyze the voice prints and add them to a database. Police boasted that when combined with facial analysis, they could help pinpoint suspects faster. In the name of tracking criminals — which are often loosely defined by Chinese authorities and can include political dissidents — the Chinese police are purchasing equipment to build large-scale iris-scan and DNA databases. The first regionwide iris database — which has the capacity to hold iris samples of up to 30 million people — was built around 2017 in Xinjiang, home to the Uyghur ethnic minority. Online news reports show that the same contractor later won other government contracts to build large databases across the country. The company did not respond to The Times’s request for comment. The Chinese police are also widely collecting DNA samples from men. Because the Y chromosome is passed down with few mutations, when the police have the y-DNA profile of one man, they also have that of a few generations along the paternal lines in his family. Experts said that while many other countries use this trait to aid criminal investigations, China’s approach stands out with its singular focus on collecting as many samples as possible. – and more here: Police in China Stalk Citizens With Surveillance That Predicts Future Crime
The BBC had Darren McGarvey on, reading is own book The Social Distance Between Us. Something is added to the content through McGarvey’s own voice reciting his own book adapted for the ‘book of the week’ slot. His Glaswegian accent and experience recording Scottish tinged rap helps in his delivery. Darren McGarvey is better known in music circles as Loki and his two albums published in the 2010s before he became an author and fronted documentaries (like working-class Londoner Professor Green). This is McGarvey’s second book after Poverty Safari, which was released in 2018. Both of the books deal with the realities for the British working class.
Revlon files for bankruptcy – CNN – one would normally expect a brand like Revlon to be resilient in a recession for being an affordable luxury a la Esteé Lauder. Ron Perelman overburdened Revlon with too much debt and its impressive that it lasted this long
China
Chinese courts flex intellectual property muscle across borders | Financial Times – Chinese courts have issued four key cross-border “anti-suit injunctions” following claims made by the country’s massive telecom equipment and smartphone groups — Huawei, Xiaomi, ZTE and Oppo — in disputes against Germany’s Conversant, US group InterDigital, and Japan’s Sharp. These rulings have essentially sought to block non-Chinese companies from enforcing IP rights in other jurisdictions, meaning Chinese companies cannot be sued for alleged infringements.They are enforced via daily penalties on a foreign company’s local operations in China, if that company insists on pursuing a case. According to Rieko Michishita, a veteran China IP lawyer at Bird & Bird, the rapidly mounting penalties make the injunctions akin to “taking a hostage”. And the cases are an indication, she warns, of how Chinese companies and courts will become more confident in deploying such legal manoeuvres as the country’s technological prowess steams ahead
Fears of data abuse as Chinese health code turns red for financial scandal protesters | South China Morning Post – Victims of what could be one of China’s largest financial scandals found themselves unable to step outside to join planned protests because their health QR codes had turned red, reigniting fears that the large-scale data collected for contact tracing would be abused for other uses. Since late May, hundreds of people have taken to the streets in China’s central Henan province, calling for authorities to ensure the return of their deposits that were frozen in four rural banks in the province.
Redefine Meat are a brand that is competing in the meat alternative space from Beyond Meat to Quorn. Redefine Meat is plant based and has support of chef Marco Pierre White. The premise of the ad addresses a thorny question in a humorous way. What happens to the herds of livestock who would be no longer needed, if the world became a vegan utopia? Their solution is the cow repurposing institute – a job training centre for cattle. Of course, the likely solution will be much less vegan friendly.
The trailing edge chip shortage
Asianometry goes into the shortage of trailing edge process manufactured processors. These produce chips with a low cost per unit as the capital costs of the chips were covered years ago. Older foundries are running at very high utilisation rates. There is a problem trying to get hold of older equipment. Interesting point mentioned that MEMS are in particular demand due to the Ukraine invasion.
Skinner on Machiavelli
Niccolò di Bernardo dei Machiavelli is so well known his family name became a noun and and adjective to describe someone who was cunning. The Prince – his book on governance is cited by far more people than have actually read it. I liked this talk by historian Quentin Skinner on the man and his work. Skinner is from the Cambridge school of historians that seeks to contextualise the environment of historical figures (and so better understand their actions).
McDonalds goes ambient
This seems to be an ad that was commissioned for a Spanish speaking market, but I suspect that it might be a student piece of work. The craft is stunning. Given that McDonalds has worked hard to point out that its food is made from ‘real’ ingredients, this ad might be counterproductive – hence the reason why I think it might be a student project. It promotes McDonald’s range of McMuffin breakfast sandwiches.
What’s next for Glossier as founder Emily Weiss steps down after eight years | Vogue Business – Glossier is famous for popularising millennial pink in its stores, its zip-lock bubble pouch and for pioneering everyday beauty in an industry obsessed with perfection. However, signs of internal shifts began earlier this year when the beauty brand laid off nearly one-third of its staff, according to an internal email obtained by Modern Retail. It also enlisted the singer and Gen Z favourite Olivia Rodrigo to promote the brand in April, after years of relying on its own community. There have been other bumps in the road. Two years ago the sub-brand Glossier Play closed, and the brand was also called out by former store employees who made allegations about racist behaviour and a toxic work culture. Glossier publicly apologised. – for many marketers in the beauty and personal care space Glossier was the poster child of a ‘new way’ of brand building. It looks as if it wasn’t the new way at all and its had to pivot to more conventional means.
Glossier is moving from scrappy start-up to a mainstream beauty brand. Will Weiss stepping back mean that Glossier will be up for sale?
Consumer behaviour
How Labour lost the Indian vote in the local elections – New Statesman – new Indian immigrants have more in common with Rishi Sunak than with the 1970s East Africans. Born to a wealthy, upper-caste Hindu family, this immigrant is likely to have attended one of India’s most prestigious private schools, aspiring to attend an Ivy League university. They were raised by domestic help who cooked and cleaned for them. Sunak embodies the Indian upper middle class. He understands the new wealthy India. Hell, he’s a card-carrying member of the new wealthy India: the Stanford educated son-in-law of one of the biggest Indian tech families, born to middle-class Indian doctors. This means that when Labour draws attention to Sunak’s elitist background, it makes him more appealing to both Indian demographics. He achieved the social mobility the 20th-century immigrants hoped for for their children, and he is a member of the family that encapsulates the new elite India
Economics
All the reasons why so many near-retirees are going back to work — Quartz – the pandemic may have been an even bigger setback to this age group than the current data suggests. There may be many older workers who want to return to work right now and are facing well-established obstacles, such as age discrimination, that make it much harder for an older employee to be rehired after leaving or losing a job, Davis suggests. Going back to work after retirement? It’s complicated. The data also don’t indicate how many of the people who went back to work would have preferred to retire, but couldn’t—a sign that the system could be failing them
Is British science aiding and abetting the Chinese human organ trade? – Last month, for example, a government bill was passed banning British citizens from travelling overseas to purchase an organ. Accompanying this awareness is a growing unease in western academia. Eminent medics are starting to look back uncomfortably on decades of “constructive engagement” with the Chinese medical establishment – those all-expenses-paid trips to lecture budding surgeons, and the profitable arrangements to train batches of them in the west. Meanwhile editors of academic journals are scouring their back issues for too-good-to-be-true studies on organ transplants, that may have arisen from experimentation on human guinea pigs in places such as Xinjiang. In October last year a world-renowned Australian transplant doctor, Professor Russell Strong, called on all Chinese surgeons to be banned from western hospitals to prevent them using the skills they pick up there in the organ harvesting market. Now, a leading human rights body has warned medical equipment manufacturers – among others – that they might be prosecuted if their kit is found to be used in the illegal Chinese trade. – this is going to expand areas of decoupling
Unilever’s Samir Singh: Sustainability shouldn’t burden consumers with guilt or expense | Campaign Asia – existential threats to the personal care business wouldn’t just come from being innovation laggards, but could also come from feisty D2C brands or strong local rivals eating into market share. Here, Singh is more concerned about one over the other. “Despite the noise, D2C brands have made no impact on market share charts in the personal care business,” he contends. “You will hear a lot about them for the first six months to a year, (then) they will peak and then in two or three years, they tend to disappear.” Instead, it is strong homegrown local brands that worry Singh more. He points out that across categories ranging from deodorants to skin care and across markets ranging from India to Indonesia, Unilever has felt local threats to its storied global brands. These brands have been able to compete on price, innovation, distribution and brand recall. “While we have been winning with our global names, these local brands have taken market share from us previously,” he admits. – this looks like headstone for the DTC CPG boom, other comments about sustainability are interesting as well
Chanel profits skyrocket 171% on price hikes, Americas gains | Vogue Business – Chanel famously increased the prices of its iconic handbags last year (the small Classic Flap bag rose by an average 21 per cent in 2020 and a further 30 per cent in 2021, according to Jefferies analyst Flavio Cereda) and said a twice-year price adjustment is the norm for the brand. Price increases “depend on product categories and countries because it depends if the currency in one country has moved in a direction. There is not a single pricing decision which has been made in January. Usually, we revise, we adjust prices when we have to, twice a year.”
Joint Venture Between High-Tech Rheinmetall AG and DEMALOG, Germany’s Biggest Biometrics Company – Soldier Systems Daily – The strategic objective is to integrate biometric technology, artificial intelligence software, and digitization solutions in three different areas: driver monitoring, security, and industry. For Rheinmetall, the joint venture marks an important step in the transformation to digitization technology and expanding into driver monitoring solutions. Furthermore, the new joint venture enhances the Düsseldorf-based technology group’s future-oriented diversification into biometrics applications geared to the security sector and industry. The move also adds to its existing digitization and software expertise. Importantly, the partnership reinforces Rheinmetall’s capabilities in five strategic technology clusters: automation, sensors, digitization, alternative mobility, and artificial intelligence
Virtual clubbing points to future profits from the metaverse | FT – Hybe, the agency behind K-pop band BTS, was hit by a 98 per cent plunge in sales from its core live concert business in 2020 as tours were cancelled. But total annual revenues and operating profit still rose over a third, as it was quick to offer VR concerts and content. With such digital content repurposed at a fraction of the cost of live shows, operating margins rose to nearly a fifth higher than pre-pandemic levels. CJ ENM, which started using the latest VR and augmented reality technology for its virtual concerts in 2020, has also enjoyed a boost to content sales. These have since risen steadily, more than doubling in the latest quarter, as did operating profits from its music division. For Sony, sales from its music segment rose a fifth in the year to March
Making the metaverse – Smart2.0 – its odd, or disingenuous the way Meta is outlining an open metaverse rather than a walled garden, rather like a turkey voting for Christmas
