Categories
初 | hygiene | 기본 媒体与艺术 | culture | 미디어와 예술 小工具 | gadget | 가제트 日本 | japan | 일본 豪华 | luxury | 사치 铭记 | branding | 브랜드 마케팅

Things that caught my eye this week

Reading Time: 2 minutes

Really interesting extension by Nordic Choice Hotels. How do you build loyalty and revenue from customers when they aren’t at their hotels? Nordic Choice Hotels, is building on a concept pilot project it has named Hotellkänslan (Hotel Feeling).

The project, launched in October 2019, has seen two dozen members of the hotel’s Nordic Choice Club loyalty programme who live nearby to the Clarion Hotel Amaranten in Stockholm presented with housekeeping services in their homes. The hotel chain has two million members in total.

Christian Lundén, director of future business at Nordic Choice Hotels, has stated in the campaign video that the brand is thinking about what would be best for its guests in relation to loyalty. ‘If our most frequent guests are visiting us maybe 60 days a year,’ he says, ‘That’s a great frequent guest – what happens with the other 305 days? How can we become a bigger part of our guest’s life in their own town and not just when they are travelling?’

Contagious

An overly emotional but stepwise analysis of where Microsoft’s Xbox went wrong versus Sony’s PlayStation.

Gene Kelly was usually associated with the golden age of Hollywood. With amazing song and dance routine. Kelly also had a seldom seen serious actor side to his work. His best performance came during the second world war. Kelly was the main protagonist in a film on PTSD.

Apple has spent over 30 years doing product placement in film and television. Apple Japan put together a film showing Apple laptops in anime. This takes a different slant on product placement programmes that Apple used, but didn’t go public on. More Japan-related posts here.

Knix aims to celebrate the bodies of women over the age of 50. With this film they make Dove’s work seem crass and money grasping. Dove didn’t embrace race as part of body positivism in the same way that Knix have.

Categories
初 | hygiene | 기본 工艺学 | technology | 기술 市场营销 | marketing | 마케팅 时尚 | style | 유행 法国 | france | 프랑스 豪华 | luxury | 사치 铭记 | branding | 브랜드 마케팅

ICYMI | 万一你错过了| 당신이 그것을 놓친 경우에 대비해서

Reading Time: 3 minutes

Arbys trolls McDonald’s over Filet-O-Fish | US Today – you realise how important christianity is in the US when this is going on for the Lenten fish sandwich market. (As far as I can tell, Arbys is like Subway, but serves at least some of their sandwiches in a bap rather than a roll. And has a sides menu closer to say Pizza Hut.) Prayer meetings in the White House and creationism given equal time to evolution on NPR is one thing. Conscious christian consumerism is quite another for your average secular marketer to consider, which is why Arbys vs McDonald’s seem unusual.

Brand New: New Logo for BMW – looks a lot flatter, better for glanceable app icons, printing, possibly printed or vinyl car badges rather than the traditional car badge. More branding and marketing related items here.

Keep clean and carry on: the new etiquette of Paris Fashion Week | Financial Times – seems to be much more pragmatic than many events

Chinese teens are shying away from posting about their lives on WeChat to avoid prying parents | South China Morning Post – WeChat is where Facebook was in terms of ubiquity

Apple now allows iOS developers to send ads using push notifications – Developer Tech – this is going to be annoying

Repl.it – CLUI: Building a Graphical Command Line – interesting overlap with conversational interfaces

Didi Chuxing – State of play. – Radio Free Mobile – interesting analysis on Chinese government’s interference

The Dark Side of China’s Idol Economies | Jing Dailyenraged by Xiao fans’ censorship plot, millions of free speech activists began boycotting Xiao Zhan and the dozens of brands he campaigns for, including Estée Lauder, Piaget, and Qeelin. But they’ve gone further than the usual boycott by promoting competitors of Xiao-promoted brands, crashing Xiao-sponsored brands’ customer service lines, and pressuring those brands to end their collaborations with Xiao. So far, the Weibo hashtag #BoycottXiaoZhan# has exceeded 3450,000 posts and 260 million views.

Streetwear still hot, influencers not | Financial ReviewForty percent of North American and European respondents said that “community” had been key to their interest in streetwear; only 12% of Asian respondents said the same. (But 41% of Chinese and Japanese respondents said that wearing streetwear was a political act, something that only 11% of North Americans and Europeans reported.)

Biometric Recognition White Paper 2019 – Google Docs – good translation of an interesting Chinese biometrics whitepaper. Biometrics in China circa 2006 – presentation – and if you compare with this you’ll see the progress made over the past decade or so

Is Social Selling China’s Next Big Marketing Trend? | Jing Daily – actually being going on for a while with influencers like Mr Bags

Innovation of the Day | Panera – Panera launched its MyPanera+ Coffee subscription program, offering customers unlimited coffee for USD 8.99 a month. Burger King apparently did a similar scheme it would be interesting to hear how they got on

For a Whole Month, Pornhub Is Streaming Acclaimed Documentary ‘Shakedown’ for Free – interesting that documentary is running on PornHub

Mediatel News: How to make, break and shape consumer habits – But when Febreze added a nice smell and advertised the product as a spray to use at the end of cleaning – using the tagline ‘two sprays & we’re clean’ – it became very successful. This is because it created a new habit. It was able to do this because it created a consistent trigger and reward for use. The trigger was when someone finished cleaning. The reward was the added nice smell, which customers came to associate with a cleaning job well done. By having a consistent trigger (people often finish cleaning – or at least people who aren’t me often finish cleaning) and reward, the product shifted from failing launch to a billion dollar brand.

Catch the news in a glimpse with the new NewsBlur Today View widget on iOS – The NewsBlur Blog – if you aren’t using NewsBlur already, get on it. Like Google Reader, but alive and much better

Categories
中国 | china | 중국 初 | hygiene | 기본 市场营销 | marketing | 마케팅 德国 | germany | 독일 消费品 | fmcg | 소비재 消费者行为 | consumer behaviour | 소비자 행동 艺术与设计 | design | 예술과 디자인 豪华 | luxury | 사치 铭记 | branding | 브랜드 마케팅 香港 | hong kong | 홍콩

ICYMI | 万一你错过了| 당신이 그것을 놓친 경우에 대비해서

Reading Time: 5 minutes

Mark Ritson: Coronavirus won’t hurt Corona, it will actually boost salesdifferentiation, particularly at the symbolic level, was overstated. Any evidence that people perceived Brand A as vastly different from Brand B could be largely explained by its size and prior purchase experiences. Purchase caused brand image, not vice versa. Ergo building a brand image was waste of marketing effort. The big job of brand was to create salience, so a brand came to mind in buying situations.

Pandemic brands – Wunderman Thompson Intelligence – nice counter-cyclical brand building and CSR during the corona virus outbreak

Terabytes Of Stolen Adult Content From OnlyFans Have LeakedThere are communities on Reddit and Telegram dedicated to cracking performers’ accounts and sharing the content without their consent. Many of those videos eventually make their way to various tube sites. A similarly large, though different, OnlyFans leak was posted last Saturday to forums dedicated to cracking and leaking pirated content – that is one of the bleakest things that I’ve read in a good while

Nando’s-inspired sex slang used by girls as young as 10 | Technology | The Guardian – you’ve got to wonder about what other level of monitoring and censorship is going on. I find this monitoring of kids distasteful.

Second-hand clothes sales: fashion forward | Financial Times – vintage all over again

porsche to print giant fingerprints of customers onto hood of 911 sport cars | Designboom – not sure I think its smart to post a copy of a biometric data on the bonnet of your car. These are the kind of people rich enough to personal safes and secure rooms with finger print locks. I’ve got visions of hackers working out how to take advantage of this

IBM and Microsoft sign Vatican pledge for ethical AI | Financial Timesthe pledge, called the “Rome Call for AI Ethics”, will be presented on Friday morning to Pope Francis by Brad Smith, the president of Microsoft, and John Kelly, IBM’s executive vice-president, as well as Vatican officials and Qu Dongyu, the Chinese director-general of the UN Food and Agriculture Organisation – so it wasn’t a Vatican driven initiative after all but a public affairs exercise

Baidu/tech groups: traffic warning | Financial TimesBut higher traffic does not equate to higher income for search platforms. The contrast is with gaming, where more time playing means surging in-game purchases. For Baidu, which makes about three-quarters of total revenue from advertising, that is bad news. Even before the outbreak, a slowdown in China had trimmed the advertising budgets of clients. Marketing campaigns have now been cut further. Cancelled events and concerts contribute to the malaise. Baidu’s biggest clients, which include online gaming companies, real estate developers and plastic surgery clinics, have little incentive to advertise. A surge in new sign-ups for online games means fewer game ads are needed. Demand for homes has plunged and some cities have banned home sales altogether. Plastic surgery clinics, a lucrative source of core ad revenues, are taking a hit.

Twitter is testing new ways to fight misinformation — including a community-based points system – sounds curiously like Cory Doctorow’s concept of whuffie

How to deliver the personalization consumers want while respecting the privacy they expect | Think with Google – I am not convinced by the focus on mass personalisation. What about brand, culture etc?

Ogilvy brings on global executive creative directors for Instagram | Campaign Asia – God help us

Volvo Trucks – The Tower By Forsman & Bodenfors, Sweden – THEINSPIRATION.COM – interesting that they got the head of their business directly involved

Did America Forget How to Make the H-Bomb? – Mother Jones – and things are probably worse with processes reliant on electronic records

Chinese navy accused of using laser on US military aircraft | Financial Times – This reads like something from a William Gibson novel

Otl Aicher: The Olympic Designer Who Shaped Your Journey To The Toilet – FlashbakLike a paperclip, we don’t think of Aicher’s pictograms as designed objects per se, but rather as the objects themselves. The chairs we own are someone’s take on a chair. That’s not the case with the average, everyday paperclip. It is what it is, a paperclip. That’s it. Objects at this level of comprehension are simply there. They feel as though they have always been there, and did so from the moment they were presented to the masses. In every country, in every city, they are simply there. In the case of Aicher’s icons they’ve become shorthand that everyone can understand, a set of simple shapes that successfully tells us where to go when we need to use a bathroom. – pretty much sums it up

Google tops Facebook, Instagram in e-commerce activity, study finds | Mobile Marketer – context wins, but guessing that this may vary by category

LinkedIn | Balenciaga Summer 2020 collection video – Jay Owens – This is a genius bit of media buying for a collection themed around power and power dressing. The catwalk show saw private equity associates, architects & engineers stalk an EU-blue stage set like a parliamentary building. Advertising on LinkedIn now is just 👌– nails context

Featured Customer – Oscar the Grouch – Squarespace – I used to hate writing case studies for technology companies at the start of my career, but I do like this one that Squarespace did for Oscar the Grouch

How Japan’s family businesses use sons-in-law to bring in new blood | Financial TimesFor hundreds of years, owners of Japanese companies have been adopting their sons-in-law as a way to recruit talent — a practice known as mukoyoshi — giving rise to the saying “You can’t choose your sons, but you can choose your sons-in-law”. The histories of zaibatsu (conglomerate) families such as Sumitomo, Mitsui and Iwasaki (of the Mitsubishi group) are studded with adopted relatives and sons-in-law

The Sun posts £68m loss as it pays out £27m in legal costs over phone-hacking scandalHowever, revenue at News Group Newspapers for the 52 weeks ending 30 June 2019 were up, with total turnover growing to £420m in 2019 from £401.4m in 2018. Circulation of The Sun was down to 1.38 million last year from 1.51 million in 2018, and fell to 1.16 million from 1.28 million for The Sun on Sunday. – so despite revenue increasing losses were up. You also have to wonder how sustainable revenue increases can be with a declining audience

Smartphone startups take on Google, Apple and put privacy first | DW – I just can’t see these taking off. Interesting data on Google and consumer attitudes

How Adidas is using WhatsApp as a direct marketing channel – DigidayThe most recent example of the strategy was the “100% Unfair Predator” campaign. Earlier this month, Adidas opened up a hotline on WhatsApp for people in need of a footballer to cover for unreliable teammates on their team. Adidas-sponsored players were made available for games last week once fans had shared some basic information with the hotline such as the game they need the player for. The company’s marketers would notify fans on the morning of their game if their request was successful. The rented players turned up dressed in Adidas’ new Predator20 Mutator footwear. “We know our audience use it to share fixture info, team selection — and team-mates messaging to find last-minute replacements,” said Coveney. “WhatsApp was perfect for the more functional elements of the ‘Rent-a-Pred’ hotline as it allowed consumers to share private information one-to-one with us for review, before being allocated a Predator player near them.”

Unilever kicks off strategic review of personal-care brands | Campaign Live – this could get interesting

Categories
中国 | china | 중국 传播媒体 | media | 미디어 信息安全 |security | 정보 보안 创造力 | innovation | 독창성 初 | hygiene | 기본 商业 | business | 상업 在线 | online | 온라인으로 媒体与艺术 | culture | 미디어와 예술 小工具 | gadget | 가제트 工艺学 | technology | 기술 市场营销 | marketing | 마케팅 思想 | ideas | 생각 消费品 | fmcg | 소비재 消费者行为 | consumer behaviour | 소비자 행동 电信 | telecoms | 통신 豪华 | luxury | 사치 道德 | ethics | 윤리학 铭记 | branding | 브랜드 마케팅 零售业 | retailing | 소매업

ICYMI | 万一你错过了| 당신이 그것을 놓친 경우에 대비해서

Reading Time: 2 minutes

Tablet demand in China gaining momentum from epidemic | DigiTimes – compared to global demand drop of 20% predicted for tablet computers. This is a fascinating change. Any explanation of this tablet demand is just a hypothesis. My own guess is . More tablet computer related posts here.

Great mix by Andy Weatherall. It is interesting that for a considerable amount of time there was destination radio and a loyal taping culture. Some cassette decks featured timers similar to a video recorder. People would set them up before they left. Prior to digital formats becoming commonplace, I remember die-hard fans using VHS Hi-Fi audio recording to capture these shows in as high a quality as possible. More listening material here.

Targeting v context | Campaign Live – really interesting article by Dave Trott. I’d argue (like Dave has) targeting and context together is what matters, rather than targeting or context.

Experts react to Google’s Brexit-driven decision to move UK data to the US – Business Insider – also probably Google trying to avoid double-jeopardy between EU and UK law presented by UK consumers being out of the EU

Victoria's Secret
Victoria’s Secret by Eternity Portfolio

WSJ City | Victoria’s Secret goes private at $1.1 billion valuation – this is down from over $7 billion. This marks the end of an astonishing destruction of value. The company was also quick to get the power of online. Designers now think live-streaming their show is a matter of course. Back in 1999 I worked at an agency where we did their first live stream. They were also quick to get into e-commerce.

WSJ City | Grocers Wrest Control of Shelf Space From Struggling Food Giants – is this really news? Interesting that Clorox and General Mills are called out though

Hackers can trick a Tesla into accelerating by 50 miles per hour – MIT Technology Review – MobilEye complains that it would also fool the human eye, but most humans would at least question it. Artificial smarts isn’t intelligence

Banned recording reveals China ambassador threatened Faroese leader at secret meeting | Berlingske – the problem might not be Huawei but the Chinese government with Huawei just a conduit – but yeah

Categories
中国 | china | 중국 信息安全 |security | 정보 보안 初 | hygiene | 기본 商业 | business | 상업 工艺学 | technology | 기술 时尚 | style | 유행 消费者行为 | consumer behaviour | 소비자 행동 豪华 | luxury | 사치 零售业 | retailing | 소매업 香港 | hong kong | 홍콩

ICYMI | 万一你错过了| 당신이 그것을 놓친 경우에 대비해서

Reading Time: 3 minutes

Regulating AI in health and care – NHS Digital – no privacy expert on this panel – which is a bit concerning given they are talking about the business opportunity and regulating AI. More machine learning related posts here.

120627-O-ZZ999-004
Dutch army Maj. Christiaan Hoff, left, and Royal Australian Navy Lt. Cmdr. John McHugh, right, perform oral surgery to remove a tumor from a Filipino woman aboard Military Sealift Command hospital ship USNS Mercy (T-AH 19) June 27, 2012, in Samar, Philippines

Coronavirus: Hong Kong restaurants install physical barriers between diners to allay contagion fears – interesting design hack by restauranteurs – I wonder what it will do to restaurant noise levels?

The ‘Alpha Female’ Look is Big in China. Brands Take Note. | BoF – good for Dr Martens (paywall)

Bulgari Is Pulling Out of Baselworld 2020 Because of the Coronavirus | Robb Report – I am surprised that Baselworld hasn’t been re-scheduled already

Kering Halts Spending in China on Coronavirus Fears | BoF – I’d have still done brand advertising to do contra-cyclical brand building but otherwise their approach makes sense

The Karakax list: how China targets Uighurs in Xinjiang | Financial Times – surprisingly manual process rather than machine learning driven. China has set up a research lap for technology in law – think pre-crime and done some of the first thinking about regulating AI

You Can Pay People to Style Your Houseplants – The New York Times – corporate florist now do homes as well (paywall)

“With the Beatles,” by Haruki Murakami | The New Yorker – great read

It’s time for global businesses to admit it: China isn’t a good investment – The Washington Post – right sentiment, but the wrong reasons. China is important but too prominent in the global supply chain and a source of weakness. Multiple sourcing makes more sense

With Harsh Words, China’s Military Denies It Hacked Equifax | New York Times – yeah right. I think its a totally gangster move, really smart work which is why they would do it (paywall)

Chinese retail is getting a nationalistic boost – Inkstone“The millennials are more faithful to Chinese brands which are capable of delivering equally good quality products like those from foreign powerhouses, if not better,” said Xue Ying, senior marketing manager of Dr Yu. Fashion brands no longer see Hong Kong as bridge to 1.4 billion consumers – Inkstone – an increasingly nationalistic youth

Coronavirus response benefits Watsons: YouGov | Campaign AsiaHong Kong tycoon Li Ka Shing, who’s majority-ownership of the Watsons franchise is well-known, pledged HKD$100 million (US$13 million) to combat the coronavirus. All of these responses appear to have been met with popular approval for the brand. Since the start of the year, Watsons’ Current Customer score has risen from 20.2 to 29.0, a rise of +8.8 points. Its Recommend score has risen from 9.9 to 16.9 , an increase of +7 points. Finally, its score on YouGov’s Buzz index has jumped from 8.6 to 25.4, a significant increase of +16.8 points. – Li Ka Shing always comes out of a crisis better than he went in

Coronavirus Test Kits Sent to States Are Flawed, C.D.C. Says – The New York Times the failure of the kits means that states still have to depend on the C.D.C., which will mean several days’ delay in getting results. The C.D.C. announced last week that it had begun shipping about 200 kits to laboratories in the United States and roughly 200 more to labs in other countries. Each kit can test about 700 to 800 specimens from patients, the agency said. – this is frightening (paywall)