Category: quality | 質量 | 품질 | 品質

I started my career working in laboratories measuring the particular attributes of a product. The focus was consistency and ensuring that the product fell into a certain range of measurements. But this focus was around  consistency and fitness for purpose. When I got to read Robert M Pirsig’s Zen and The Art of Motorcycle Maintenance quality took on a difference aspect.

According to Pirsig quality, or value, as he called it, cannot be defined because it empirically precedes any intellectual construction of it. It exists always as a perceptual experience before it is ever thought of descriptively or academically.

Pirsig drew on his knowledge of western and eastern philosophy to try and define it by understanding its metaphysics. Inspired by the Tao, Pirsig proposes that value is the fundamental force in the universe. That it stimulates everything from atoms to animals to evolve and incorporate ever greater levels of quality.

He broke it down into two  forms: static and dynamic quality. Quality is one, but it manifests itself in different ways.

So went much of the conversations that I had with my housemate and landlord Ian during my last year in university.  I started my appreciation of quality through the influence of my father who was an engineer by both trade and inclination. Pirsig’s work tapped deep into my belief system and lodged there ever since. This was why you have this section of my site. Sometimes things grab me with regards to quality.

This gives an apparently random aspect to this category, but it isn’t really random at all.

  • Apple services + other news

    Apple services

    Misunderstanding Apple Services – Monday Note – more clear-eyed view on Apple services than many people drinking the kool-aid. Apple services can be a relatively weak experience. The original Apple Maps did not meet what would be expected of an Apple product and that has been emblematic of Apple services in general. Part of this is down to testing, there is only so much you can do to ensure quality and consistency of experience in Apple services versus Apple products

    Business

    The China Startup Report — The Information – interesting reading (paywall)

    Consumer behaviour

    CTA – Social Media Plays Crucial Role in Chinese Consumers’ Personal – But Not Professional – Lives, Finds New CTA Study – quite surprised by this, having worked with Chinese clients and colleagues where the main channel of contact was WeChat

    Chinese tourists are everywhere, but why are foreign visitors shunning China? | South China Morning Post – would the Chinese government really want a tourist number increase? Also Hong Kong, Macau and Taiwan give you everything the mainland can and more with less downsides. Finally I do think the country has an external image problem as being difficult to  travel in

    Finance

    Harrods Bank sold to digital challenger Tandem | City A.M. – I guess that’s one way to get a banking licence

    Media

    Financial Times Returns to Apple’s App Store After Six-Year Hiatus – WSJ – HTML versus native app; HTML lost

    YouTube in China is hard – Steemit may save my career — Steemit – interesting comments on the effect of the adpocalypse on YouTube creators

    Jon Ronson on bespoke porn: ‘Nothing is too weird. We consider all requests’ | The Guardian – much of it isn’t ‘porn’ but ways of working through issues

    Retailing

    The Secret Life of the City Banana – NYTimes.com – amazing complexity in the supply chain

    What the Apple store has to teach us about the miserable future of the electric car — Quartz – I don’t even think Apple’s instore customer service is a good model for Tesla

    Security

    The Kronos indictment: Is it a crime to create and sell malware? – The Washington Post – interesting analysis of the charges agains Marcus Hutchins in terms of intent and level of proof required

    Technology

    How This U.S. Tech Giant Is Backing China’s Tech Ambitions – The New York Times – the tricky path taken by Qualcomm (and Intel), what happens when China feels it can move forward without them?

    This fast robot will make Adidas shirts cheaper – and kill hundreds of jobs | The Next Web – this pulls a drawbridge up on countries looking to industrialise and move from the 3rd world into the 2nd world

    A Google employee’s viral anti-diversity memo shows America’s political divide has spread to Silicon Valley — Quartz – lack of dialogue in political and social life

    Wireless

    Fiction: Who Killed Windows Phone? – Monday Note  – Microsoft culture did it. Culture is dangerous; under our field of consciousness, it sneakily filters and shapes perceptions, it’s a system of permissions to emote, think, speak, and do.

  • BBC Reith font, Johnston & San Francisco

    Whilst looking for the new BBC ‘Reith’ font – which they’ve done in-house to update Gills Sans and not pay licence fees, I came across this interesting specification on global web page design by the BBC.

    Mark Ovenden talks about the new font as part of a wider appreciation of Gill Sans and Johnston (the London Underground font) in a BBC 4 documentary. It was interesting to hear how Neville Brody used it in City Limits magazine and the challenges these fonts faced in the move to digital – first of all for graphic design and then for online consumption.

    Finally, from a font perspective, I found this video from Apple WWDC 2015 that Apple used to introduce its San Francisco family of typefaces as its system font (they also use it as their corporate font now). This was the first font designed in-house at Apple in 20 years. Apple keeps it tightly controlled and restricts access to it.

    I looked back on Apple’s website from 10 years ago following the launch of the iPhone I realised how fad driven web design could be.

    Apple's website circa 2007

    In particular notice the reflection was very now at the time. Javascript had taken off with web 2.0 and someone came up with a block of code that did reflections on images a la the image effect you can get in PowerPoint. This then drove a wider trend to do this in code or in InDesign. You can blame the font gradient on a similar ‘cool Javascript hack’ to design trend meme as well.

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  • IDM model + more things

    IDM model no longer viable for Japan semiconductor industry: Q&A with Socionext CEO Yasuo Nishiguchi – fascinating read. Understanding the IDM model is crucial to understanding the semiconductor industry and technological developments to date.

    Sky Garden (Stoned Moon) | Robert Rauschenberg Foundation – my favourite work from Rauschenberg’s commission in 1969 by the NASA Art Programme

    Amazon.com: Spark – Amazon creates a social network to showcase its products

    Moscow spooks return to Hungary, raising NATO hackles – POLITICO  – “Back in 2014-2015 [the Russians] went from maybe 50-100 intelligence officers up to 300 plus” in Hungary, said the former embassy official.

    “Generally we expect they are openly capturing telecoms, running HUMINT [human intelligence] sources all over Europe, planning and staging all kinds of cyber sabotage, linking up with organized crime and supporting folks in parties like [the far-right] Jobbik with fat sacks of cash and maybe even some intel-sourced dirt,”

    Yandex open-sources CatBoost, a machine learning library that can be trained with minimal data– interesting rival to TensorFlow et al

    How’s an investor in The Peninsula’s holding company linked to Xi Jinping’s right-hand man? | South China Morning Post (dead link) – this won’t play well in Beijing. It makes the princeling’s wealth look excessive, the article was taken down 24 hours later

    China Merchants Bank has got out-of-home adverts in high footfall parts of central London aimed at Chinese consumers shopping in the UK point out a promotion on their Visa credit card.

    Those are extremely aggressive promotional offers, 5% back on what they spend. 3,000 yuan (£340) worth of rewards for spending abroad and $5 cash back if they spend $50 via Visa PayWave (contactless payment). The mind only boggles at how much customer acquisition and retention costs are for Chinese high net worth credit card users. More finance related content here.

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  • Living with the Apple Watch

    I got the first iteration of the Apple Watch and managed to put up with it for about 48 hours before giving up on it. I have managed to persevere with the the Apple Watch 2.

    Apple managed to speed up the performance of glanceable content, but it still doesn’t have the use case nailed. Watch 2 tries to go hard into fitness, which is a mixed bag in terms of data and accuracy. I am not convinced that it is any better than Fitbit and similar devices.

    They did improve the product in two design areas. The Nike straps make the watch less sweaty to wear on your wrist. It is now comparable to wearing a G-Shock. They also managed to life-proof the Watch. You can now wear it swimming (but I wouldn’t advise snorkelling or scuba diving) and in the shower.  The battery life is still meh.

    I upgraded the OS to watchOS 4 public beta but haven’t managed to use the Siri powered contextual face yet. As a concept it promises to be a step in the right direction to provide the kind of transformation wearables needed.

    watchOS 4 made me realise something that had been nagging me for a while.

    The Apple Watch doesn’t have any personality, or at least traits of a personality that I’d care about. It’s a detail that disappoints me. Mostly it’s invisible as a device, with the occasional glances. It gives me the occasional messages that sound like a vaguely resistant teen or like bursts of micro-aggression.

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    It wouldn’t take that much effort to have a bit more manners or personality in the copywriting. How about some icons?

    Susan Kare was the icon designer for original Apple Mac, back in 1984. She came up with icons that were useful and gave the machine a personality. You got a sense of the personality behind the developers who created the machine. This was the kind of detail that Apple was known to obsess over.

    dogcow

    Some of the icons like the dogcow, the bomb and the sad mac became iconic shorthand amongst Mac users. The dogcow was used in printer utility to show page orientation.

    Like the early Mac, the Apple Watch doesn’t have a clear killer app and defined use case. It would benefit from manners, humour or even a bit of Siri wit. What’s more using well designed icons would reduce the effort in terms of product localisation.

    You could argue that limited device resources don’t allow it. But I don’t buy that theory, an Apple Watch has more memory and computing power than the original Mac. I think its about that legendary attention to detail that Steve Jobs had (and drove everyone else made with. Apple has tried to codify this in their process, but you can’t bake in quirky obsession.

    I guess I am old school Apple. I use an iPhone because it works well with my Mac, rather than the other way around. I still come across things where I see ‘Ahh, Apple’s thought about…’ in my Mac. My iPhone is a portable extension of my data, and doubles as a mobile modem for the Mac as needed; it gets in as the Mac’s plus 1.

    By comparison the Apple Watch has less of a connection to the Mac and leeches off the iPhone. For a product that has little use case, it needs to work harder at building loyalty through my relationship with it as a device.

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  • My decade of the iPhone

    A decade of the iPhone – last week has seen people looking back at the original launch. At the time, I was working an agency that looked after the Microsoft business. I used a Mac, a Nokia smartphone and a Samsung dual SIM feature phone.  At the time I had an Apple hosted email address for six years by then, so I was secure within the Apple eco-system. I accessed my email via IMAP on both my first generation MacBook Pro and the Nokia smartphone.

    Nokia had supported IMAP email for a few years by then. There were instant messaging clients available to download. Nokia did have cryptographic signatures on app downloads, but you found them on the web rather than within an app store.

    At the time BlackBerry was mostly a business device, though BlackBerry messaging seemed to take off in tandem with the rise of the iPhone.  The Palm Treo didn’t support IMAP in its native email application, instead it was reliant on a New Zealand based software developer and their paid for app SnapperMail.

    Microsoft had managed to make inroads with some business users, both Motorola and Samsung made reasonable looking devices based on Windows.

    The iPhone launch went off with the characteristic flair you would expect from Steve Jobs. It was a nice looking handset. It reminded me of Palm Vx that I used to have, but with built in wireless. Whilst the Vx had a stylus, I had used my fingers to press icons and write Graffiti to input text. It looked good, but it wasn’t the bolt from the blue in the way that others had experienced it.

    But in order to do work on the Palm, I had a foldable keyboard that sat in my pocket.

    By the time that the iPhone launched, I was using a developer version of the Nokia E90 which had an 800 pixel wide screen and a full keyboard in a compact package.

    Nokia e90 and 6085

    I had Wi-Fi, 3 and 3.5G cellular wireless. I could exchange files quickly with others over Bluetooth – at the time cellular data was expensive so being able to exchange things over Bluetooth was valuable. QuickOffice software allowed me to review work documents, a calendar that worked with my Mac and a contacts app.  There was GPS and Nokia Maps. I had a couple of days usage on a battery.

    By comparison when the iPhone launched it had:

    • GSM and GPRS only – which meant that wireless connectivity was slower
    • Wi-Fi
    • Bluetooth (but only for headphone support)
    • No battery hatch – which was unheard of in phones (but was common place in PDAs
    • No room for a SD, miniSD or microSD card – a step away from the norm. I knew people who migrated photos, message history and contacts from one phone to another via an SD card of some type

    I wasn’t Apple’s core target market at the time, Steve Jobs used to have a RAZR handset.

    As the software was demoed some things became apparent:

    • One of the key features at the time was visual voicemail. This allowed you to access your voicemails in a non-linear order. This required deep integration with the carrier. In the end this feature hasn’t been adopted by all carriers that support the iPhone. I still don’t enjoy that feature. I was atypical at the time as I had a SIM only contact with T-Mobile (now EE), but it was seemed obvious that Apple would pick carrier partners carefully
    • There was no software developer kit, instead Apple encouraged developers to build web services for the iPhone’s diminutive screen. Even on today’s networks that approach is hit-and-miss
    • The iPhone didn’t support Flash or Flash Lite. It is hard to explain how much web functionality and content was made in Adobe Flash format at the time. By comparison Nokia did support Flash, so you could enjoy a fuller web experience
    • The virtual keyboard was a poor substitute for Palm’s Graffiti or a hardware keyboard – which was the primary reason that BlackBerry users held out for such a long time
    • The device was expensive. I was used to paying for my device but wasn’t used to paying for one AND being tied into an expensive two year contract
    • Once iPhones hit the street, I was shocked at the battery life of the device. It wouldn’t last a work day, which was far inferior to Nokia

    I eventually moved to the Apple iPhone with the 3GS. Nokia’s achilles’ heel had been its address book which would brick when you synched over a 1,000 contacts into it.

    By comparison Apple’s contacts application just as well as Palm’s had before it. Despite the app store, many apps that I relied upon like CityTime, MetrO and the Opera browser took their time to get on the iPhone platform. Palm already was obviously in trouble, BlackBerry had never impressed me and Windows phone still wasn’t a serious option. Android would have required me to move my contacts, email and calendar over to Google – which wasn’t going to happen.

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