Ged Carroll

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  • Naked official

    When I discovered the idea of the naked official I was pondering the similarity that the Chinese have with the Irish. In both cases immigration is part of their psyche. Reading an article in Sina.com, I was reminded of one particular tranche of Chinese immigration. The immigration that happened prior to, and after the handover of Hong Kong. A number of rich and middle class families chose to move to Canada and other countries. The families lived in places with large existing Chinese communities like Vancouver and the patriarch would often commute to do business back in Hong Kong. These commuters were nicknamed astronauts because they spent so much time in the air.

    Chinese space heroine

    A trend for the families of Chinese officials to conduct a similar kind of transplanted lifestyle has spawned a new term of naked official. A number of officials whose families had emigrated abroad (presumably beyond the reach of the state) were subsequently convicted of charges relating to them abusing their position. Naked officials are considered to be suspicious of preparing a bolt-hole abroad. Although moving abroad is a widely held middle class Chinese aspiration.

    More China related topics here.

    Kudos to Xinhua via Sina.com: China keeps a watchful eye on officials with family members living abroad

  • China hack

    I’ve put together a list of things I learned the hard way that I have called a China hack. Your mileage my vary. Rules change constantly in China. What would have been a China hack for me might be not possible for you. Real ID is being extended to all phone SIMs – you might not be able to get a PAYG phone SIM like I did.

    • Do get a Starbucks card if you are here for any length of time. It doesn’t charge like it does in the west and Hong Kong, instead it costs you 100 Yuan, but does provide you with vouchers and a discount on your order and they have free wi-fi in many of their coffee shops
    • Bring a SIM-free mobile phone with you. There isn’t that much of a price differentiation between legitimate phones in China and the West – bringing one from home means that you will have English language instructions
    • Do get a local PAYG SIM card. Many things in China are arranged over the phone. Having a local SIM card reduces the amount you will spend. I have a China Mobile SIM which gives me a Hong Kong number and a Chinese number. International calls on the card are from 1 yuan-a-minute
    • If you are going to buy DVDs here, don’t buy off the street. The best ones are usually found in the markets. They tend not to be openly sold on stalls. Personally, I’d advise against it, its just not worth the risk given the low prices that Amazon usually have on if you shop carefully. If you are looking for local films I can recommend DDDHouse.com – which has a wide selection of legal Chinese and Hong Kong films with English subtitles
    • Always carry a pack of tissues with you, it comes in handy if you have go to the toilet. Whilst facilities are generally clean; a number expect you to bring your own supplies. The reason for this is the army of middle aged men and women who steal toilet roll, liquid soap and anything else that isn’t screwed down
    • Do bring a laptop or an external hard drive with you to take advantage of the free (legitimate) music downloads available though Google Music China
    • In the same way that you tend to find dodgy diet Coke allegedly made in former Russian republics from small shops in London. Buying your groceries in a smaller shop in China poses similar risks. Good places to shop include Jasco and Walmart
    • Do bring index cards with you. Get a Chinese friend to write any address you are going to on the front and be sure to label the back of them. They are invaluable for working with taxi drivers

    More China related posts here.

  • Palm troubles

    First of all some disclosure: I worked on the Palm account at my agency some ten years ago now and got to work with some of the smartest people in mobile device technology, notably the company’s chief competitive officer Michael Mace as an occasional media spokesperson back when his pictures had him with a Magnum PI-style moustache.

    At the time I worked on the account the company was riding high on the PDA boom, but the seeds of its current problems were sown back then.

    Even after working on the Palm account, I was a Palm customer. I had a Palm Vx which I used to death (quite literally) and spent a fortune on accessories including a Rhinoskin titanium slider hard case and a ThinkOutside portable keyboard. After that  I had a number of other Palm devices: a m515, a Tungsten3, a Treo 600 and a Treo 650.

    The last device left such a bad taste in my mouth because of an address book full of duplicates and corrupted data that I migrated to Nokia E-series devices, which provided a superior experience to the Treo 650 despite serious software stability issues.

    The company has been buffeted by critics over the years, many of them well-meaning.

    With the arrival of Jon Rubenstein to give it flare and product smarts and a matching injection of new money into the company, there was every chance that Palm could reinvent itself.

    Unfortunately it didn’t, and the company is now reaping the fruits of mediocre labours.

    To be honest the signs where there that the new product line wasn’t great and I wasn’t surprised:

    The communications-related signs are particularly damning as they indicate that at least some insiders at the company may have realised that the product despite the hoopla was not ready for primetime.

    Palm Pre

    The second good sign of a bad device is when after a decent amount of time virtually no one that you know owns one. I only know one person: the fashion-forward Rise co-founder Paul Allen; however on this occasion the Palm Pre has turned out not to be a fashion classic and more like a gadget equivalent of MC Hammer’s parachute pants.

    Interestingly, in his letter to Palm employees, Rubenstein puts much of the weight of corrective action on working short-term tactics with carrier partners to create demand push with no clue about what execution improvements in terms of product redesigns and quality improvements (if any) would be coming to shore up a poor customer experience. More gadget related content can be found here.

  • China South City

    China South City is a complex just outside Pinghu, Shenzhen that allows manufacturers to showcase their wares. Think Hannover Messe but as a full-time stand. It is populated with paper salesmen, pallets of raw plastic from chemical companies, fabrics companies and factories that churn out garments and accessories.

    China South City - Shenzhen

    Many of the halls look like Smithfields market on steroids, but the newest building which opened up a couple of months ago here looks like the mother-of-all-shopping-malls lies empty.

    China South City - Shenzhen

    Is this multi-storey behemoth a white elephant? I don’t know, if they can keep it open long enough I think it will fill up with vendors over time. In addition to the real-world options for networking and customer education, China South City also provides an online marketplace for the firms similar in nature to Alibaba.

    The real-world world meeting option allows customers to find out about the tangible qualities that a web page can’t tell you with sufficient precision. How doe the leather in the handbag feel, what is the tension like in stitching between two fabric pieces. Allowing the two parties to meet in the real-world helps engender trust so that repurchases could happen online inside. I was pretty impressed by this multi-channel offering.

    ‘Ren chi’ is a Chinese phrase that my friends used to describe the deciding factor of the complex’ likely success -it roughly translates as ‘people energy’. The property developers seem to be very conscious of this so are opening up the centre to tour groups despite the fact that the centre is wholesale. The exhibition hall onsite serves as a sports centre for the locality and spare car park space has been turned into basketball courts to keep young people in the area and top-up the ‘people energy’ deficit.

  • Internet experience in China

    If you are like me you probably have some favourite platforms that you find useful for your online life. This is a list of what I found worked and didn’t work from my internet experience in China. I thought that it would be handy to know, so that if you were visiting you could put surrogate services in place to continue your online life.

    Works well

    • Flickr – both Uploadr and the site work just as well as they work at home
    • Delicious – again just works as well as you would expect it to at home
    • Google – seemed to work fine, though this may change because they haven’t been the best corporate citizen in China recently. Interestingly, typing Google.com took me directly through to the US site rather than their usual trick of geo-targeting and loading up their local country portal instead – which is a source of mild irritation when I am travelling
    • Google Analytics – dashboard worked as promised
    • Feedburner – worked as good as usual. The 120-odd drop in subscribers on the day I arrived in China I put down to my content being uninteresting as it picked right up again the following day
    • Pretty much all the major IM platforms worked well: I use Skype, Yahoo! messaging, AOL Instant Messenger, GTalk
    • LinkedIn – worked fine
    • Last.fm – worked just as well as it does back home. I scrobbled and listened to music from Shenzhen
    • Web radio – I logged on to RTE to keep up with the latest news and current affairs closer to home with no problem at all

    Patchy performance

    • Foursquare – whilst I could select Hong Kong as a city, it found it often difficult to register with a place as it struggled to match location with ‘geo-coding’. A bit disappointing to be honest with you. I did use it successfully in Shenzhen where I found free wi-fi. Your mileage may vary

    Didn’t work

    • Twitter – I found myself using instant messenger much more, to compensate for the way that I use Twitter as a communications tool. I use a multi-platform instant messaging client called Adium and had no problem with Yahoo! Instant Messenger, GTalk, Skype, .mac | MobileMe messaging, AOL Instant messenger out here so workarounds for communication are really easy
    • Friendfeed – to be honest I only looked at this because I thought I may be able to catch up on a few Twitter feeds
    • Facebook doesn’t work, but my account is a zombie account anyway with content being fed in from other places like Twitter
    • Bloglines – I would recommend downloading an RSS newsreader client and importing your OPML file to temporarily replace using Bloglines. I missed my RSS reader far more than the more banal communications of Twitter

    Internet experience in China: performance

    Generally sites can be a little slow and occasionally you need to use the refresh button. Traffic gets very slow indeed on Sunday evenings.

    The Chinese are enthusiastic adopters of the ‘net and families often log-on to watch a film or TV programming on a Sunday evening – during this time, website load times noticeably increased and I found video Skype calls worse than useless. So let’s hope that BBC iPlayer doesn’t get too popular in the UK, otherwise reality TV shows may cause the ‘net to grind to a halt. More China related content here.