Writing about consumer grievance came from a couple of things. I was watching a lecture by professor Robert Reich at Stanford and it reminded me of Edelman‘s 2025 Trust Barometer report ‘Trust and the Crisis of Grievance‘.
Edelman’s annual report is a barometer, a global snapshot of who and what consumers trust. As long as I can remember Edelman’s report into trust of institutions has been in decline, but the 2025 report highlighting consumer grievance marked a perceived acceleration.
TL;DR
Why it matters: Most brands treat consumer complaints as a customer service headache to be managed by a chatbot. That is a massive commercial misstep. Grievance is not an admin burden; it is a raw, unvarnished map of what your audience actually cares about.
What is changing: We are seeing the rise of a distinct global grievance culture. When trust in traditional institutions wobbles, consumers direct their frustration at the brands they buy from. If you look closely at these grievances, you see the exact gaps where your business is failing to deliver on its promise.
The big picture: Two distinct trust economies now exist. There is the formal, corporate version presented in annual reports, and the real-world version lived by your customers. When the gap between the two grows too wide, the goodwill sitting on your balance sheet evaporates.
Global grievance
In the report Edelman posited that trust in institutions was no longer a universally shared civic resource. Around the world, it had become a luxury commodity that is heavily segmented by income and social class.
Putting my cards on the table
You the reader should question my interpretation as an enquiring mind. With that in mind, it makes sense to understand my starting viewpoint as I started to go through the subject matter. I agreed with the essence that Edelman’s research has captured. And the bifurcation of the economy is being baked into marketing plans that I have worked on over the past few years.
I have my doubts about their methods. I believe that their motives are good admittedly moderated by commercial considerations, but I did find myself questioning the techniques used and data transparency.
I set out to find high quality research that validated, or challenged the concept of consumer grievance.
Edelman’s original approach was triggered by the 1999 ‘Battle of Seattle’. The survey’s structural model was built upon the mid-1990s theories of Francis Fukuyama. Fukuyama argued that institutional trust was primarily driven by upward mobility, structured legal systems, and guaranteed economic prosperity.
The Trust Barometer’s original respondents was restricted to “opinion leaders” or “opinion elites”. That mean’t highly affluent college-educated people aged 35 to 64 with high media consumption and active engagement in public policy. The demographic that prospective Edelman clients would sit neatly within.
Technological and economic change saw Edelman move to a general population sample. They also moved from telephone interviews to online surveys. The number of respondents increased from 1,300 in five countries to 36,000 respondents.
2020 saw a change in survey design that broke the idea of ‘to do what is right’ into two attributes:
Competence
Ethical behaviour
Business did well on competency but less well in ethical considerations. Government, media and NGOs were viewed as lacking in both . Edelman compensated for this by studying proximal trust and employee trust.
Edelman introduced the concept of ‘trust brokering’ – an organisations capacity to support dialogue and bridge social divides.
The Genesis of Global Grievance
With a flair for drama and storytelling Edelman’s Trust Barometer links the decline of trust and the genesis of consumer grievance back to the 1999 ‘Battle of Seattle’ protests against the World Trade Organisation ministerial conference held in the city. While a wide coalition of both left and right political figures, NGOs, organised labour were there to protest against unfettered globalisation the wheels were already in motion.
…globalization is not new, but that the present era of globalization, driven by competitive global markets, is outpacing the governance of markets and the repercussions on people. Characterized by “shrinking space, shrinking time and disappearing borders”, globalization has swung open the door to opportunities.
Breakthroughs in communications technologies and biotechnology, if directed for the needs of people, can bring advances for all of humankind. But markets can go too far and squeeze the non-market activities so vital for human development. Fiscal squeezes are constraining the provision of social services. A time squeeze is reducing the supply and quality of caring labour. And an incentive squeeze is harming the environment. Globalization is also increasing human insecurity as the spread of global crime, disease and financial volatility outpaces actions to tackle them.
The above quote came from the introduction to the 1999 Human Development Report (HDR) by the United Nationals Development Programme (UNDP).
As the 1999 HDR introduction alludes, by 1999 globalisation was not new and was already happening from Japanese consumer electronics to Korean shipbuilding. Instead globalisation was moving at a pace that institutions were no longer able to keep up with it or control it.
This viewpoint is supported by Professor Reich’s lecture on the factors driving the rise voter interest in populist leaders like President Trump. Reich outlines a four decades-long trajectory marked by:
The decoupling of productivity from wages. The US Board of Labour & Statistics paper Understanding of the labor productivity and compensation gap, considers the gap to have opened up in the 1970s. The fissure since the 1970s was also documented by the Economic Policy Institute’s work The Productivity-Pay Gap. The Federal Reserve Bank of St. Louis published research showed how corporate profits decoupled from employee compensation from the early 2000s on.
The Reagan era erosion of labour bargaining power. Similar erosion also took place in the UK under the Thatcher government.
The concentration of corporate market power. Deregulation from the 1980s on, allowed the financial and corporate sectors to become politically and economically dominant. Reich argued that this created a system average citizens perceived as rigged to favour corporations and big banks over ordinary workers. The 2008 bank bailout while ordinary citizens faced foreclosures cemented this perception. This isn’t only a western issue. 44% of China’s workforce now work in the gig economy.
The resulting financial exhaustion of the working and middle classes. American families employed three coping mechanisms to maintain their standard of living. First, they simply worked longer hours. Second, women entered the paid workforce in massive numbers, creating the dual-income household out of necessity. Third, the other measures reached their limit, they tapped into the equity in their homes, until 2008
The US Bureau of of Labour had three hypotheses for factors driving the labour compensation – productivity gap:
Globalisation: Increased offshoring shifted production and service activities to other countries. Consequently, income that might have previously gone to domestic workers was reallocated to intermediate purchases and foreign labour.
Increased Automation: As technological automation increases, the overall need for human labor input drops. When machines replace workers, the share of income dedicated to capital naturally increases relative to the share dedicated to labor.
Faster Capital Depreciation: Modern business capital, such as computer hardware and software, degrades or becomes obsolete much faster than the heavy machinery used in previous decades. Because these assets must be upgraded or replaced more frequently, a higher share of industry income must be diverted away from wages to cover these ongoing capital replacement costs
When the report explored specific industry sectors such as electrical power generation and supply, the divergence correlated with a fourth factor, deregulation. This happened to the US energy market in 1992.
The Energy Policy Act, 1992 created domestic competition. Incumbent local monopolies became more efficient or went under. Productivity was achieved through new technology and aggressive cost-cutting including layoffs. Workers produced far more value per hour, but because the company is fighting to keep prices low to compete, wages didn’t rise at that same rate.
Two trust economies exist
But all of these factors didn’t impact across society equally. What Edelman’s Trust Barometer acknowledged, but didn’t highlight at the time was the existence of two trust economies existing in the same space, but for different people.
The top quartile of income earners trusted the system. The bottom quartile didn’t. This was mirrored in findings by other organisations, notably the OECD’s Government at a Glance 2025 report and UNU WIDER Trust in a changing World 2025 paper.
There is a decline in governmental trust documented by the Pew Research Center Public Trust in Government: 1958-2025 – a consistent downward trend much longer than 1999, back as far as the mid-1960s for the American public, much earlier than Edelman’s work seems to suggest.
Business and consumer grievance
Edelman posits that businesses have become more trusted than governments. It’s a comforting anchor for a business that sells corporate reputation work. The reality may be different. The decline in government trust has merely set a very low bar according to research by Bentley University and Gallup. The rise of zero-sum thinking exemplified by Zero-sum Thinking and the Roots of US Political Differences paper for the National Bureau of Economic Research (NBER), will sweep business attitudes along as part of systemic distrust. The Carnegie Endowment for International Peace posits that this zero-trust thinking has brought conflict within the US itself and driven protests around the world – globalised consumer grievance.
The Bridging Divides Initiative (BDI) at Princeton University documented an increase in political violence risk factors across the US mirroring the 1960s and early 1970s . German insurance company Allianz warned that this behaviour represented a risk to large businesses across their operations and supply chains. This is outside and separate to government military actions like the US – Iran conflict or the Russian invasion of Ukraine.
There are problems inside organisations as well. Employer trust has been in decline according to Edelman. The causes are diverse and amplify consumer grievance:
Managers are supervising but failing to manage. They struggle to coach or develop their staff sufficiently.
Media sector consumer grievance
The media business is seeing the impact first hand. Fear of deliberate deception is at the cente of the World Economic Forum Global Risks Report for 2025. That fear is driving growing divisions in society and between societies, further feeling consumer grievance. According to The Reuters Institute Digital News Report of the same year these concerns about deception are driving audiences away from ‘legacy’ media companies to platforms of editorialists and opinion formers across podcasts, YouTube and other social platforms.
Edelman claims that this audience migration is down to beliefs about the motivations of media organisations. 75 percent of high-grievance respondents believe news organisations would rather attract a big audience than report what people actually need to know. 67 percent believe the media prefers to support an ideology over informing the public.
On slight glimmer from Edelman’s data was that trust in traditional media dropped by four points, versus trust in search engines dropping by five. But that delta will be cold comfort to media executives watching their business being eaten alive by technology platforms.
Goodwill on the balance sheet
Goodwill on the balance sheet of a company tries to capture brand value, the value of customer relationships and wider stakeholder trust within a business. PwC research provided some empirical evidence to support RoI on the stakeholder trust component of goodwill. But Edelman overreaches in its 2026 Edelman Trust Barometer Special Report: Brand Growth in an Insular World report to try and do the same with brand value. In this case, Edelman tries to use survey responses, rather than observed behaviour data and the scientific method to try and overturn several decades of validated marketing science research.
Consumer grievance: so what?
It’s very easy to ignore consumer grievance as ethereal fiction or background noise. Being part of the solution can end up being part of the problem.
Brand purpose real talk
For some brands it make sense to pick a side, but if you do commit to the brand purpose. It may cost you, but if you really have a brand purpose, or ‘higher purpose’ as David Aaker called it, then the 30% opportunity cost in marketing effectiveness is worth it in your calculus.
Effectiveness expert Les Binet’s two question test on brand purpose makes a lot of sense:
Would you still do it if you couldn’t publicise it?
Would you still do it if reduced your long term profits?
If the answer to either question is no, then it’s not purpose driven.
Brand purpose can be a struggle to retrofit. After the success of Dove being re-positioned from a functional product to the ‘real beauty’ positioning; Unilever looked to replicate the effect with varying degrees of success.
You also need to be aware of brand purpose not being global. Apple, Meta and Nike have made decisions in Asia that are vastly different to what they do in western markets. There is no coherence or congruency in their world view. Neoliberal universal values died in corporations long before they were devalued in mainstream western political discourse. Both the online world and social media will shine a spotlight on this difference. This perceived corporate hypocrisy will increase consumer grievance and reduce consumer trust in the brand to do ‘the right thing’.
You could make the argument that Apple, Meta and Nike all fail Binet’s brand purpose test.
Outside of geopolitical differences, even the most basic demographic differences can be landmines for brand purpose. It’s an accelerant for consumer grievance and one that marketers at the likes of Unilever and P&G have either ducked, or got tonally wrong.
Patagonia is arguably the most prominent brand purpose led brand, yet it faces a slew of dilemmas. You could argue that Patagonia’s self description as being ‘a work in progress‘ is at best a temporary fix with an uncertain sell-by date during a time of consumer grievance.
Brand promise
The brand promise is the idea of what a consumer can expect from the product or service that they are purchasing. There is a temptation to reduce costs. You see this with automated services and reduced sized packaging.
If you are transparent about the trade-off consumers will self-select and be fine with it. Telecoms companies have been doing this for years.
Plusnet – BT’s no-frills ISP
Voxi – Vodafone’s self service brand that comes at a discounted price
Does your consumer journey penalise behaviour instead of rewarding loyalty. if it does, that will fuel consumer grievance. Audit these friction points and act on them. Fix underlying operations-related grievances and the customer lifetime revenue will take care of itself.
This is the 33rd edition of Strategic Outcomes, I had briefly toyed with calling it 33 1/3rd edition – but parked that foolishness as only Jed Hallam and Alec Samways would have half-heartedly smirked at a rather naff DJ dad joke.
In bingo halls ’33’ was announced as dirty knee. For generations past, this would brought up memories of organised sports like winter football games ad the more real-life social activities of playing outside with friends. According to research conducted by OnePoll on behalf of Save the Children back in 2022, only 27% of UK children now play outside.
However, other data, like the UK government’s own The Children’s People and Nature Survey for England: 2025 update implies that number may be higher than the OnePoll research suggests. The University of Exeter published research which seems to be more in line with the UK government’s research. They found that 34 per cent of children don’t play outdoors on school days, while 20 per cent don’t play outdoors on weekends.
In Chinese culture 33 is considered to be a good number. 3 sounds similar to birth or life. Two 3s is considered to intensify or double this idea. Which seems an appropriate sentiment for spring and the beginning of the financial year. Bring it on!
This month’s soundtrack to the newsletter is a sublime 1980s disco mix by Toronto-based Japanese DJ Sakiko Nagai.
New reader?
If this is the first newsletter, welcome! You can find my regular writings here and more about me here.
Things I’ve written.
A collection of inspiration from Malaysia Airlines mascot Pilot Parker to Sir Martin Sorrell.
Some thoughts how WPP might deal with its Burson dilemma.
ICYMI – Top five shares on LinkedIn
Aston Martin issued its third profit warning in a year and sold its Formula 1 naming rights for £50 million to raise cash thanks to internal delays and international tariffs.
Meta is projected to pass Google in digital advertising spend thanks to Reels, Threads and WhatsApp.
The implications of Tottenham Hotspur being relegated from the Premier League has implications beyond the pitch and into sponsor’s boardrooms.
Nike made a bold leap for the UEFA Champions League match ball contract with a bid that doubled the value of the previous Adidas contract.
Tom Roach outlined frameworks that help navigate the transition to more sustained growth once initial performance marketing channels hit saturation.
Books that I have read.
My friend Ian lent to me Ikenami Shōtarō‘s book The Killer on The Streets which is part of his Samurai Detectives series. The book follows the adventures of a 60-something retired swordsman and his son as they become embroiled in the hunt for what we’d now call a serial killer.
Things I have been inspired by.
Supply chained
Even before the current debacle in the Persian Gulf, globalisation brought logics and supply chains into high focus. Supply Chained is a new podcast with great presenters that provides top quality analysis on different aspects of global supply chains. The first episode looks at Taiwan Semiconductor Manufacturing Company (TSMC).
Generative AI & cooking
I first met Rowan Kisby a decade ago this year at 100 Victoria Embankment, back when I was contracting for Unilever on their Family Brands global range of margarines. Rowan worked for what was then MullenLowe Profero. Recently we reconnected on a shared Slack group. Rowan put together a report on the intersection of generative AI use and cooking.
I found it unsurprising that one of the behaviours consumers are doing is telling the generative AI service what they have in their fridge and asking it for dish / recipe recommendations. Back when I worked for Yahoo! we saw similar behaviours in the search box, particularly amongst US users. Reddit now gave Rowan better qualitative insights on how these results play out.
More interesting from the point of view of retailers was its ability to create and manage a shopping list for weekly groceries. The idea of a retailer or an FMCG building an AI skill (or Gem on Google Gemini) is just begging to be sold in by agencies to their clients.
Praykinson
I got to judge the amazing entries from around the world at Adforum’s PHNX awards. One campaign really stuck with me. A health campaign by Dentsu Creative Thailand and Vajira Hospital in Thailand to help people with Parkinson’s disease was smart, solution-based and had a great insight behind it. More on the project here.
CHESS
I was listening to the MM+M podcast interview with Chris Brandow, head of account management at VCCP Health US and came across the acronym / nemonic CHESS. It comes out of thought leadership research ‘Checking the Memory Code‘ that VCCP did in conjunction with Cowry Consulting.
CHESS looks to encapsulate some of the key attributes that makes marketing creative effective. It codifies marketing science findings that you would be familiar with fromthe likes of, the IPA, System1 and Ehrenberg-Bass Institute and provides it in a list that pharma clients and their agency partners can use as a RAG (red-amber-green) guide to evaluating everything from initial creative concepts through to output.
Character – what be called a fluent object elsewhere. It is a mascot or memorable element like Alexandr the meerkat from Compare The Market. It could also be a spokesperson like Tommy Lee Jones’ appearances in Boss Coffee adverts as ‘Alien Jones‘.
Humour – the power of humour used to be well known as an advertising device and in recent years has come back on trend at Cannes. It helps create talkability and memorability
Emotion – Binet and Fields established the power of emotion over rational advertising. Daniel Kahneman conveyed the power of emotional ‘system 1 thinking’ in Thinking Fast and Slow.
Surprise – the unexpected. Our enjoyment of storytelling is the process understanding which story archetype a tale belongs to. If we guess it easily it falls flat like a Dad joke, on the other hand a twist in the tale makes it memorable.
Sonic branding – jingles fell out of fashion, yet made ads memorable.
Chart of the month.
Ofcom released their 2026 Adults’ Media Use and Attitudes report, more here. I went back through past reports to look at smartphone only internet access, households with no access to internet and claimed usage of generative AI services.
Internet access is now at a point comparable to where broadcast television was previously.
The digital divide is now about the mode of access, with smartphones on mobile internet providing a poorer service.
Things I have watched.
My internet went down on April Fool’s Day, so I revisited Wong Ka wai’s back catalogue. I watched the films the first time after I got a portable DVD player and there was a massive surge in video labels including Artificial Eye and Tartan publishing arthouse titles. This provided a great way to explore and experience world cinema and I gravitated towards Japanese and Hong Kong cinema.
I was familiar with traditional martial arts films and the ‘gun fu’ of John Woo. Wong Ka wai was Hong Kong’s answer to French new wave auteurs. Around the same time, I ended up going out with someone who lived in Hong Kong when we bonded over Faye Wong’s performance in Chungking Express. In a moment of delicious irony, I got to watch Wong Ka wai’s ‘western’ film My Blueberry Nights while staying in Hong Kong.
This time around I was working my way through Curzon’s Wong Kar wai boxset which was bought for my birthday during COVID time. It contained
As Tears Go By
Days of Being Wild
Chungking Express
Fallen Angels
Happy Together
In The Mood For Love
2046
More on my time watching The World of Wong Kar wai boxset here. You can enjoy most of the films listed at the Prince Charles cinema ‘The Films of Wong Kar wai season‘.
After all that I needed something a bit lighter, so I watched the Japanese film Supermarket Woman. It is a light hearted comedy caper about a middle aged woman, a poorly performing supermarket, business rivalry and a bit of skullduggery. Nobuko Miyamoto plays Hanako Inouse who brings her customer eye view to revitalising the Honest Goro supermarket. The film was written and directed by Jûzô Itami, better known for Tampopo. Supermarket Woman was made a decade after Tampopo, but both feel of the same time. Itami-san was often compared to the French new wave directors of the 1960s and I can see why.
OSS117 is a series of books and films written from the late 1950s onwards. The films were made in 1963 onwards, with a reinvention and reboot in the 2010s.
OSS 117 is Unleashed – is a French film about an American agent with French heritage who works for the CIA. Compared to the Bond franchise, its French new wave. No gadgets but a dollop of guile. It’s notable for its underwater scenes, scuba diving was new thing opening up a new world under the waves thanks to Jacques Cousteau.
OSS 117: Panic in Bangkok – is the first colour film in the series. Our hero goes to Bangkok to investigate a dead colleague who looked into ineffective vaccines.
Useful tools.
PopChar – PopChar is an old but good utility app that has been supporting Mac users since the late 1980s. You are trying to find the right emoji or symbol to type, in each font.
Beats Studio Buds + – while I usually use Shure wired earphones for most applications there are some times that wireless is handier (like reducing wired clutter on a busy desk, or listening to podcasts while cooking or folding laundry).
I was leery of the Beats brand because of their reputation of having a muddy bass sound with a poor sound stage. I was pleasantly surprised by these. They are as balanced sound as a pair of AirPods. They have reasonable noise cancellation, comparable to my old Bose earbuds. They charge on the USB-C cable as my iPhone and MacBook Pro. They are less noticeable than a pair of AirPods and still integrate into Apple’s ‘Find My’ service seamlessly.
Google Gemini app for Mac – I hope that this will help with my current tab and window juggling in Safari. I will let you know how I am getting on in a few months once I have given it a full shakedown.
The sales pitch.
I am a strategist who thrives on the “meaty brief”—the kind where deep-tech or complexity, business goals, and human culture collide.
With over a decade of experience across the UK, EMEA, and JAPAC, I specialise in bridging the gap between high-level strategy and creative execution. I was embedded within Google Cloud’s brand creative team, where I helped navigate the “messy steps” of global pivots and the rapid rise of Gen AI. And have recently been helping out agencies and startups in various sectors from narratives and new business pitches to sports partnerships.
My approach is simple: I use insight and analytics to find the “surprise” in the strategy. Whether it’s architecting an experiential event or defining a social narrative for a SaaS powerhouse, I focus on making complex brands feel human and high-velocity businesses feel accessible.
The Strategic Toolkit:
Brand & Creative Strategy: From B2B infrastructure to luxury travel.
AI-Enhanced Planning: Deeply literate in Google Gemini and prompt engineering to accelerate insights and creative output.
Multi-Sector Versatility: A proven track record across Tech & SaaS (Google Cloud, Semiconductors), Consumer Goods (FMCG, Beauty, Health), and High-Interest Categories (Luxury, Sports Apparel, Pharma).
I am officially open for new adventures with immediate effect. If you have a challenge that needs a all-in, hit-the-ground-running strategic lead, let’s talk.
Ok this is the end of my April 2026 newsletter, I hope to see you all back here again in a month. Be excellent to each other and enjoy the May bank holiday.
Don’t forget to share if you found it useful, interesting or insightful as this helps other people and the algorithmic gods of Google Search and the various LLMs that are blurring what web search means nowadays.
The dot LLM era is one of the chunkiest posts that I have written, so I have put it together in a PDF as well that you can download and share freely amongst colleagues and peers.
The dot LLM era executive summary
The “dot LLM era” represents a pivotal moment in technological history, drawing striking parallels to the dot-com bubble of the late 1990s. This period is defined by a massive influx of capital into Large Language Models (LLMs) and artificial intelligence infrastructure, which represents clear analogues to the dot-com era “three bubbles” framework: online businesses, open-source ventures, and telecommunications (which represents closest analogue to the current dot LLM era).
The Core Thesis
The current $1 trillion valuation of the AI sector faces two existential challenges:
Amortisation Risk: Unlike the dark fibre of the 1990s, which had a useful life of over a decade, modern GPU and TPU hardware becomes technically obsolete within 3 to 5 years.
Self-Defeating Economics: If AI-driven automation successfully provides $1 trillion in cost savings through job cuts, the resulting increase in unemployment and drop in GDP could destroy the very macroeconomic environment required to sustain hyperscaler growth.
A Tale of Three Bubbles
The document argues that we are conflating three distinct historical analogues:
Online Businesses: Recalling the “burn rates” of the early web, where pure-play LLMs are currently providing tokens for less than their marginal cost.
Open-Source: Comparing current model proliferation to the rise of Linux, where the ultimate winners may not be the model creators but those providing enterprise-grade support.
Telecommunications: The most instructive analogue, involving massive infrastructure build-outs, vendor financing, and potential “Minsky moments” where optimism outstrips sustainable cash flow.
Geopolitical and Economic Realities
Unlike the 1990s “Long Boom” characterized by US pre-eminence and budget surpluses, the dot LLM era exists within a climate of high government debt and inflation. Furthermore, US dominance is challenged by Chinese hyperscalers and open-source models like Alibaba’s Qwen, which offer high performance at significantly lower costs.
Potential Outcomes
The document outlines seven possible scenarios for the era’s conclusion, ranging from The Breakthrough (total economic transformation) to The Weird Gizmo (total collapse). Currently, “The Moral Hazard”—where AI is deemed “too big to fail” and receives government backing—is viewed as the most likely path (~95% likelihood).
How this dot LLM exploration started?
This dot LLM post came out of a number of ideas and vibes.
Everyone[i] from commentators[ii] and podcast hosts to friends are talking about a dot-com-type bubble in LLMs, what I’ve termed as shorthand the dot LLM era. The dot LLM era comparison has become a steady tempo of concern.
The term AI bubble took off in interest during September of 2025.
https://flic.kr/p/2rFAR4Y
The dot LLM era is shorthand to move backwards and forwards in time comparing the current AI boom with the dot-com boom of 1990s – 2001. It’s a very different type of ‘Y2K trend’.
Many pure-play LLMs customers are currently getting to use tokens for less than their marginal cost[iii], and this is part of the reason (alongside the high cost of model training) why the likes of OpenAI, C3.ai, Perplexity, Anysphere and Anthropic are raising new rounds of financing[iv]. They have been losing money[v] and continue to do so.
Spending by both pure-play LLMs and their hyperscaler partners is driven by the effort to create an AI moat[vi]. An AI moat is a sustained proprietary advantage derived from a company’s use of artificial intelligence that makes its offerings fundamentally superior, cheaper, or “stickier” than those of rivals, and which is hard to be replicated by rivals.
Even the most historically bullish institutional investors, like James Anderson[vii], formerly of Baillie Gifford, have turned bearish on Nvidia and pure-play LLM offerings.
To meet the needs of these services, development of an extra 1,500 data centres has been announced – only a quarter of which are under construction at the time of writing.[viii]
It is a time reminiscent of the mid-2010s when venture capitalists subsidised the cost of services like Uber and Lyft[ix] to grow markets from the ground up. Going back further to the dot-com era, Amazon took a similar approach with its business.
Valuations for the Magnificent 10: Apple, Alphabet, Amazon, AMD, Broadcom, Meta, Microsoft, Nvidia, Palantir and Tesla — are high. The 24-month forward P/E ratio of the Magnificent 10 is 35 times. By comparison the S&P 500’s equivalent P/E ratio at the peak of the dot-com boom approached 33[x], with a brief peak at the market top of 44.[xi]
Built into these Magnificent 10 valuations, is an assumption that LLMs will help them cut costs and or drive revenue growth by $1 – 4 trillion in the next two years.[xii]
Like the dot-com era[xiii], the dot LLM era is spawning several businesses that are likely to be considered weird gizmos or bad business ideas that will be mocked in the future. The dot-com analogues included the likes of proto-digital currencies Beenz and Flooz[xiv], CueCat[xv] – a bar code scanner that allowed web users to scan codes on magazines to get more pages online or the short-lived[xvi] 3Com Audrey[xvii][xviii] and Sony eVilla[xix] internet appliances.
(Disclosure: in my first agency-side role, I worked on 3Com’s consumer products and the Palm device business that was spun off as palmOne[xx] to give space for the Ergo connected home internet appliance range. Audrey’s ability to sync with two Palm devices[xxi], despite Palm being seen as an internal competitor, gives you an idea of how disjointed and chaotic internal planning was in companies like 3Com when they were trying to move at ‘internet speed’. One of the last 3Com projects I worked on was the launch of Audrey in October 2000.)
Bubbles don’t kill technology from moving forwards
Like the dot-com era, the dot LLM era is likely to move through two separate cycles: one financial and the other technological. While the financial bubble destroyed a lot of shareholder value, the underlying web technology cycle and use cases became commonplace and evolved. Email became part of our culture[xxii] in the same way that social media became cultural fabric a decade later. LLMs or their successors (such as nested models[xxiii] and world models[xxiv]) are likely to be influential and change the nature of work, life, business and culture.
Already we can see the dot LLM era playing out on social media as over half of content is estimated to be produced with generative AI.
https://flic.kr/p/2rJNbA2
This relentless forward progress for technological adoption and refinement was likened to an organic being by author Kevin Kelly in a phenomenon he called the ‘technium’.[xxv]
Believing that AI is undergoing a dot LLM bubble isn’t the same as not believing that the technology won’t have an ongoing impact.
A Tale of Three Bubbles
When we talk about the dot LLM era we are conflating a number of related bubbles bursting.
The bubbles were based around a common conceit: prior experience counted for naught because the internet changed everything.
This resulted in three distinct historical bubbles:
Online business bubble
Open-source bubble
Telecommunications bubble
The one that most people recall is the dot-com boom where online businesses went under.
Online businesses
Iconic ones included technically ambitious clothing retailer Boo.com, pet care supplies firm Pets.com and many more.
Boo.com burned through $135 million in just 18 months[xxvi]. And they weren’t the only ones. In March 2000, Pegasus Research put out a research paper[xxvii] outlining the burn rates of each online business. The report went under-reported at the time, but took a clear-eyed look at the sector.
Successful business people failed. Podcaster and academic Scott Galloway[xxviii] founded RedEnvelope[xxix], an online commerce site that sold gifts including personalised items and experiences. Bob Geldof’s online travel site deckchair.com[xxx] doesn’t even merit a mention in most profiles of the famous musician.
Back when I worked at Yahoo! long-time employees said that only a pivot to provide dating services had kept the rest of Yahoo! Europe afloat during the dot-com bust of 2001/ 2002. Online advertising revenues at the time dropped more than 30% over a 12-month period. The difference between success and failure was a very narrow gap.
Amazon survived and eventually thrived as it managed to convince its shareholders to defer profitability for a decade to garner growth. That move and the company’s nascent web services business (AWS) led to the online juggernaut that Amazon is today[xxxi]. While Amazon was founded in 1994 and first went online in 1995, it didn’t make its first quarterly profit until the end of 2001[xxxii] of $5 million on revenue of $1.12 billion[xxxiii] and the first annual profit in 2003[xxxiv]. Uber and Lyft learned from the example that Amazon had set a decade earlier.
Open-source bubble
The second bubble was the ‘open-source’ bubble. The rise of the commercial web (and the millennium bug[xxxv]) disrupted existing technology stacks and opened up new opportunities to sell enterprise computing hardware and software. Several companies were launched to support the rollout of open-source software that threatened Microsoft’s and Unix operating system duopoly.
My former client VA Linux Systems built web servers and workstations optimised for Linux users[xxxvi]. Now VA Linux Systems is remembered more for its IPO, which valued the company at $30 and opened for trading at $299[xxxvii]. Red Hat[xxxviii] and SuSE[xxxix] provided commercially supported versions of Linux for corporate enterprises. Like their online business counterparts, few of the open-source business bubble companies could be considered ‘successful’, the outlier being Red Hat which eventually sold to IBM in 2019 for $34 billion[xl].
The winner, Red Hat, didn’t sell the open-source software (Linux) as its business model; it sold enterprise-grade support, integration, and services.
While the open-source bubble was the smallest of the three bubbles, it had an outsized impact with Linux being the foundation for everything from the Android mobile OS to the largest data centres.
Telecoms bubble
The telecoms bubble was the least visible, yet most spectacular bubble and the one that is most instructive about the dot LLM era.
There are three places where you could start the telecoms bubble. April 30, 1995, when the NSFnet was decommissioned[xli], the Telecommunications Act of 1996, or 1984.
I am going to go with 1984[xlii]. While the internet was growing in academic and military circles in the US and there were nascent computer networks elsewhere like the UK[xliii] – the real revolution was happening on the London Stock Exchange. The UK government under prime minister Margaret Thatcher looked to get the government out of businesses. A programme of privatisation took place to sell-off numerous nationalised businesses; plans to privatise British Telecom were proposed in 1982. 1984 saw the IPO of British Telecom plc, the previously government owned telecoms provider[xliv]. The UK government also licensed the first competitor Mercury Communications[xlv].
From a technological perspective the IPO seemed to be a catalyst[xlvi] for wider telecoms deregulation in western Europe[xlvii] and around the world. In 1985, the Japanese government privatised NTT and opened the Japanese telecommunications market up to competition[xlviii]. The European Commission began developing a regulatory framework to open up national telecoms markets in 1987[xlix], Europe and Japan would spend the next decade opening up their markets for alternative telecommunications services.
It was into this global landscape that the US overhauled its telecommunications regulations with the Telecommunications Act of 1996[l]. The stated intention of the act was to “let anyone enter any communications business – to let any communications business compete in any market against any other.”[li] The act incentivised the expansion of networks and new services across the US.[lii] Early US netizens rejected the act as a way to regulate cyberspace[liii].
The following year 69 members of the World Trade Organisation (WTO) agreed to open their basic telecoms markets to competition[liv].
In parallel with the wider atmosphere of telecommunications liberalisation, was the rise of the internet. The rise of home computers in US households between 1990 and 1997 grew from 15% to 35%[lv]. At that time, a small percentage of people would be dialling directly into work, nascent online services like CompuServe or AOL, dialling into their Charles Schwab account and bulletin boards.
Outside the US, it was more likely that your computer was a standalone machine with a spreadsheet, word processing application, maybe design software allowing you to write the document from home and bring it in to work on floppy drive, or possibly an Iomega diskette[lvi] of some sort.
Private long distance optical fibre networks together with free local telephone calls were the infrastructure for internet connectivity. The web the way we know it now was not a surefire winner[lvii]. Much speculation was on the internet superhighway – digital cable television with value added services like online shopping.[lviii] Bill Gates at the peak of his power as CEO of Microsoft was convinced that the digital cable TV was the way forward.[lix] The next edition was edited to reflect the reality of the web instead. The open interoperable nature of the web proved to be more attractive than walled garden digital services envisaged by cable TV companies.[lx]
Investment in telecoms infrastructure increased to meet the future needs of digital services, based on a misreading of internet data traffic growth[lxi]. US telecoms providers invested $500 billion between 1996 and 2001 – mostly on optical fibre networks.[lxii]Much of this spending was done by new entrants including Global Crossing, WorldCom, Enron, Qwest and Level 3. There was a corresponding scale up by equipment makers like Lucent to supply the telecoms providers.[lxiii] Telecommunications equipment companies Lucent and Nortel[lxiv] both provided vendor financing for their dot-com era client base – engineered in such a way to inflate sales figures and their share price.[lxv]
Lucent lent customers the money to purchase their equipment. They then booked the loan value as revenue, even though the repayment risk remained and the debt was held as an asset on the Lucent balance sheet.
Nortel used its own shares as financing for its customers. It is believed that Nortel lent $7 billion+ to help start-up telecommunications carriers make equipment purchases. Many of these were unsecured loans, interest-free and tied to future purchases.
Carriers engaged in ‘round-tripping’. Global Crossing would ‘sell’ network capacity to Qwest; Qwest would ‘sell’ similar capacity back to Global Crossing for nearly the same amount. Both companies booked the deals as revenue. US regulators found that this was a pre-arranged swap designed to inflate revenue, despite having no commercial purpose.
Had the bubble continued into 2005, WorldCom CEO at the time Bernie Ebbers had expected to invest another $100 billion in the company’s network infrastructure that year[lxvi]. Instead, Ebbers left WorldCom investors with a $180 billion loss. When the telecoms bubble imploded, an estimated trillion dollars in debt was owed, much of which was not expected to be recovered.[lxvii]
In 2002, the telecoms bubble helped change the way business is conducted. In reaction to a number of major corporate and accounting scandals, notably Enron[lxviii] and WorldCom – US lawmakers enacted the Sarbanes-Oxley Act of 2002[lxix]. This Act (SOX as it became known) mandated standards in financial record keeping and reporting for public companies. It covered responsibilities of the board of directors and criminal penalties for certain practices[lxx]. It required the SEC to create regulations for compliance. SOX drove up the cost of a company going public and remaining public due to the administrative burden to remain legally compliant.
Technology vendor financing from companies like Cisco and IBM continued to be an issue through the 2008 financial crisis,[lxxi]but was largely kept out of the common discourse by the tsunami of sub-prime mortgage debt defaults.
The dot LLM era hinges around service providers and equipment makers, in the same way that the telecoms bubble did. Here are some examples and their dot LLM analogues.
Service providers
Equipment makers
Dot-com era Enron PSINet Qwest UUNET Worldcom
Dot-com era 3Com Ciena Cisco Equinix Juniper Networks Lucent Sun Microsystems
Dot LLM era Alphabet Amazon Anthropic OpenAI Oracle Microsoft Salesforce
Of course, the idea of them being analogues doesn’t line up perfectly. While the excessive build out of optical fibre networks could be considered analogous to hyper-scaled AI infrastructure; it isn’t a perfect match.
The acceleration in network and computing capability in hyperscalers show the kind of positive trajectory that Mary Meeker had in her dot-com era analyst presentations[lxxii].
Some critics think that the massive acceleration in network and compute investment for LLM purposes represents a Minsky moment in itself[lxxiii] – heralding it as an event that fits Hyman Minsky’s Financial Instability Hypothesis.
Minsky considered this coming in three parts:
A self-reinforcing boom driven by optimism and easy credit
A shock, that can be minor in nature, has investors re-look at cash-flow shortfalls
Rapid asset sales and deleveraging / de-risking
The scale of investment and construction of data centres together with the new electricity generating capacity to power them are orders of magnitude larger than the telecoms boom.
Secondly, the LLM infrastructure has a much shorter life. LLM hyperscalers go through GPUs (and TPUs) extremely fast with a useful life of 3 years or so.[lxxiv] Complete technical obsolescence of a given GPU / TPU design has occurred by 5 years from launch.[lxxv]
Therefore, if there is an AI bust the processors wouldn’t be available to use in the next economic upswing in the tech sector. By comparison the optical fibre networks laid during the dot-com boom had a useful life of 10+ years and the growth of web 2.0 and social startups was largely built on surplus server and networking equipment left over from the dot-com era. The dot LLM era represents a financial and technological amortisation risk.
There is an added wrinkle in this last point about the useful life of GPUs and TPUs. Company filings of hyperscalers show that they are amortising their network and compute capital expenditure over longer times, by lengthening the assumed useful lives of components in their financial paperwork.
https://flic.kr/p/2rJHnky
The economic environment.
The economic conditions that the dot-com era happened in were very different to the conditions of the dot LLM era.
The US had suffered through much of the 1980s and into the early 1990s. Reaganomics had driven a ‘jobless recovery’ as the financial and services sectors took over from manufacturing as the US economic growth engine. In 1989 the Savings and Loan crisis peaked.[lxxvi] This occurred alongside rising interest rates to battle inflation. An oil price spike as a result of the first Gulf War exacerbated economic conditions and the recession ended the ambitions of George H. Bush becoming president for the second time. Under a new government, by spring 1994, jobs and economic growth both picked up. 1996 saw growth continuing and by May 1997 US unemployment dropped below 5% for the first time in 24 years.
Other countries had similar recessions in the late 1980s and early 1990s due to restrictive monetary policies, oil prices and the end of the Cold War. By 1994, global GDP growth returned.[lxxvii] Wired magazine talked of the 1980s as a contagious idea:[lxxviii]
America is in decline, the world is going to hell, and our children’s lives will be worse than our own. The particulars are now familiar: Good jobs are disappearing, working people are falling into poverty, the underclass is swelling, crime is out of control. The post-Cold War world is fragmenting, and conflicts are erupting all over the planet. The environment is imploding—with global warming and ozone depletion, we’ll all either die of cancer or live in Waterworld. As for our kids, the collapsing educational system is producing either gun-toting gangsters or burger-flipping dopes who can’t read.
In the same article, they thought of the 1990s as the start of ‘The Long Boom’ – 25 years of prosperity freedom and a better environment for the world.
By 2000, the US government went from running a budget deficit eight years earlier to running a surplus. This eased the credit markets for businesses and consumers. The US Taxpayer Relief Act lowered marginal capital gains tax and helped fuel stock market investments. Day trading became a thing by 1999,[lxxix] mirroring investors in crypto and stocks in the 2020s.[lxxx]
By comparison, the current economic climate is more similar to the 1980s than the 1990s. Government debt has reached new heights. Governments have struggled to rein in inflation created by COVID-era supply shocks – which was responsible for several governments including the Biden administration being voted out of office. The high government debt and inflation leave governments with fewer policy tools to manage a systemic shock compared to their 1990s counterparts. The Economist claimed that western countries had government debt levels unseen since Napoleonic times.[lxxxi] There is no US government budget surplus and little ‘headroom’ for monetary policy.
Wired magazine’s ‘contagious idea’ sounds very familiar:
Climate despair has been recognised as a condition by mental health professionals.[lxxxii]
Global warming is cited[lxxxiii] as a cause of extreme weather conditions[lxxxiv].
Good jobs are disappearing and this is often blamed[lxxxv] on generative AI.
US tariffs, Brexit and the Ukraine war are disrupting global commerce.
In conclusion, the dot-com era economy was much more conducive for retail investors than the dot LLM era is.
The internet changes everything
Dot-com businesses had it right in their view that the internet would change business and shopping for consumers and enterprises. Some of them like Amazon made it, many didn’t. The investment bank analysts believed it too.[lxxxvi]
You see similar things being written about AI now, along with similar looking ‘hockey stick’ charts.[lxxxvii]
Microsoft research[lxxxviii] suggests that there is a strong link between GDP per capita and AI usage. But also notes that adoption in advanced economies tends to plateau between 25% and 45%, suggesting non-economic factors eventually moderate growth. Suggesting that the dot LLM era may not be the kind of game-changer that it might be believed to be by advocates. I would recommend that the reader keeps an open mind on this rather than automatically thinking that this proves generative AI as being a technological dead-end. More work is required to try and understand why the plateau happens and whether it represents a ceiling or a brief rest before adoption accelerates again.
Artificial general intelligence or AGI
AGI is when the LLM surpasses your average human. The idea of AGI has taken on the similar messianic fervour of people from the dot-com era including George Gilder’s Telecosm. Many executives in the most prominent LLM developers subscribe to an imminent AGI occurring.
Elon Musk holds the most aggressive timeline[lxxxix]. He thinks that the main bottlenecks to AGI—specifically power supply and high-end chip availability—are being solved rapidly. Through his company’s xAI’s computing power, he believes that the next generation of models will surpass human intelligence in almost any individual task by early 2026. Anthropic’s CEO Dario Amodei believes that AGI could arrive in 2026/7[xc]. OpenAI’s Sam Altman considers 2027 to be a realistic timeline for the arrival of AGI[xci]. DeepMind co-founder Shane Legg has come up with a notional timeline of 2028. His view is based on the current rate of progress for both computing hardware and LLM algorithms.[xcii] Long time AI advocate Ray Kurzweil has published a series of books about AGI, which he termed the ‘singularity’. The latest of which put 2029 as the year in which AGI is likely to occur[xciii].
As with any cultural artefact, AGI has become blended with religious thinking, as exemplified by this outlandish quote from podcaster Joe Rogan.
“Jesus was born out of a virgin mother. What’s more virgin than a computer? If Jesus does return, you don’t think he could return as artificial intelligence? AI could absolutely return as Jesus.” – Joe Rogan[xciv]
All of which is reminiscent of Timothy Leary’s infatuation with the early web[xcv] and the Heaven’s Gate Cult[xcvi].
Despite some prominent advocates, many experts in the field are sceptical about the imminent arrival of AGI. Included in these sceptics are OpenAI co-founder Andrej Karpathy who believes that the nature of LLMs mean that AGI won’t arrive using current techniques and on the timeline that advocates predict[xcvii]. Researchers Rodney Brooks[xcviii] and Yann LeCun[xcix] believe that understanding the physical world is critical for technology to achieve AGI. This work is only starting now. Academic Melanie Mitchell argues that until systems can grasp ‘meaning’ AGI will not happen[c].
The good bubble
Some of the most important US business executives of the LLM era admit that we are in some kind of bubble. Here’s what they’ve said in their own words.
“When bubbles happen, smart people get overexcited about a kernel of truth … Are we in a phase where investors as a whole are overexcited about AI? My opinion is yes.”[ci]
“This frenzy gives us pause … The belief in an A.G.I. or superintelligence tipping point flies in the face of the history of technology”[cii]
“This is a kind of industrial bubble … investors have a hard time in the middle of this excitement, distinguishing between the good ideas and the bad ideas. And that’s also probably happening today.”[ciii]
“Given the potential of this technology, the excitement is very rational. It is also true when we go through these investment cycles there are moments we overshoot as an industry. We can look back at the internet right now, there was clearly a lot of excess investment, but none of us would question if the internet was profound or did it have a lot of impact it was fundamentally changed how we work digitally as a society. I expect AI to be the same; I think it’s both rational and there are aspects of irrationality to a moment like this.”[civ]
“Most other infrastructure buildouts in history, the infrastructure gets built out, people take on too much debt, and then you hit some blip … a lot of the companies wind up going out of business, and then the assets get distressed and then it’s a great opportunity to go buy more … definitely a possibility that something like that would happen here.”[cv]
The real question is whether the dot LLM era is a ‘good’ bubble or a bad bubble? What does a good bubble look like? And how much will it cost? Most of the quotes above see the dot LLM era as similar in nature to the internet boom and bust. While pioneers may have died society was irrevocably changed.
Some of the irrationality in the ‘good bubble’ hypothesis seems to include hubris, for example OpenAI shunned having external advisers to work on its $1.5 trillion worth of data centre deals.[cvi] While OpenAI has relationships with investment banks and corporate law firms – it didn’t make much use of them.
These explanations assume that there will be a corresponding surplus of infrastructure that will spark new innovation on the backs of dead companies. A concept that most represents the telecoms aspect of the dot-com era. The explanations ignore the financial losses suffered by pension funds and retail investors as these companies went bankrupt. They also ignore that the useful life of AI computing hardware is obsolete faster than railway tracks or laid fibre optic cables.[cvii] Short sellers have accused hyperscalers of estimating unrealistically useful lives for their computer equipment, in particular, the GPUs that power AI model training and inference. The allegations claim that profits are artificially overstated by allowing depreciation of assets over a longer period.[cviii]
At its peak in March 2000, the NASDAQ index peaked at 5,048. When the dot-com bubble burst the index declined to 1,139. Recovery took 15 years from the peak value. The NASDAQ reached 5,048 again in March 2015.[cix] The risk is arguably greater this time around as the top ten stocks constituting the S&P 500 index constitute 40% of its value.[cx] This implies a vulnerable, brittle market environment prior to any economic bust. So, the idea of ‘good’ is very narrowly defined and asking the term to do a lot of heavy lifting in terms of its language. Predicting the peak of the market[cxi] is challenging too[cxii].
Can the demand for LLM; grow at the speed implied by invested capital?
Advertising as a possible use case
The first use case to consider for how the dot LLM era could meet its full ‘potential’ would be the ongoing disruption of advertising by digital platforms. Depending who you believe the global total market for advertising is close to, or has just exceeded $1 trillion in total value.
Globally, advertising represents about 1 percent[cxiii] of global GDP. It usually holds at around that proportion as global economic growth waxes and wanes. In some key markets such as the US, UK and Singapore – it makes up a higher percentage of GDP – as the home of advertising platforms, advertising agencies with international responsibility and technology suppliers to the industry.
Advertising isn’t just a cost centre for businesses, but also a driver of economic growth and profit. One Euro of advertising is estimated to generate up to 7 Euros of economic value.[cxiv]
It took digital advertising over a quarter of a century to go from zero to over half of advertising spend. This hinged around two growth spurts, one in 2000 with the rise of online businesses and the second in 2020 with the COVID-19 lockdown. A factor of the transition of digital advertising growth has been down to the fragmentation of audiences across media platforms and alongside traditional media.
AI (but not LLMs) has been used in advertising as long as digital advertising has been around. It started to be used for understanding consumer behaviour and delivering targeted advertising.[cxv] Amazon started using AI for its recommendations in 1998.[cxvi]
Not all economic value in digital advertising accrued from the transfer of ‘traditional’ advertising to digital advertising. There is evidence of a direct correlation between a rise in e-commerce drives a decline in retail properties, given the strong linkage between e-commerce, retail media search advertising – there is part of that value exchange which would accrue to the advertising platforms.
… one percent increase in e-commerce sales as a percent of total sales will decrease commercial real estate prices by 7.64%.[cxvii]
It is worthwhile reading the whole economic paper on the decline in commercial real estate prices to understand the multiple factors that the author tried to take into account to better understand the impact of e-commerce sales.
The sales didn’t only shift online, but offshore. For instance, China-based advertisers accounted for around 11% of Meta’s total revenue in 2024[cxviii], which amounted to $18.35 billion. A significant portion of this is believed to come from large e-commerce companies like Temu and Shein[cxix], rather than a large number of small businesses. These companies benefited from the Chinese state support[cxx] covering their international logistics and postage costs and allowed their businesses to be run on razor-thin margins.
There has also been a corresponding value transfer from the lost profits of advertising clients to the platforms as well. Advertising industry consultant Michael Farmer made this point in his discussion of large fast-moving consumer goods businesses.
…for the fifty years from 1960 to 2010, the combined FMCG sales of P&G, Unilever, Nestle and Colgate-Palmolive grew at about an 8% compounded annual growth rate per year.
The numbers associated with this long-term growth rate are staggering. P&G alone grew from about $1 billion (1960) to $79 billion in 2010. Throughout this period, P&G was the industry’s advocate for the power of advertising, becoming the largest advertiser in the US, with a focus on traditional advertising — digital / social advertising had hardly begun until 2010. Since 2010, with the advent of digital / social advertising, and massive increases in digital / social spend, P&G, Unilever, Nestle and Colgate-Palmolive have grown, collectively, at less than 1% per year, about half the growth rate of the US economy (2.1% per year).
They are not the only major advertisers who have grown below GDP rates. At least 20 of the 50 largest advertisers in the US have grown below 2% per year for the past 15 years.
Digital and social advertising, of course, have come to dominate the advertising scene since 2010, and it represents, today, about 2/3rds of all advertising spend.[cxxi]
Digital advertising at its heart represents marketing efficiency because of its ability to be created and ‘trafficked’ at a much lower cost and greater speed. But this efficiency comes at the cost of corresponding marketing effectiveness in terms of short-term sales and longer-term preference and purchasing impact.
LLMs could undoubtedly further refine marketing efficiency, it could even ‘understand’ the marketing effectiveness challenge. But LLMs are restricted by the way the audience interacts with advertising, limiting their ability to solve the corresponding marketing effectiveness challenge. Marketing conglomerate WPP have launched a performance media platform that looks to further increase marketing efficiency by no longer requiring a traditional client-agency model. WPP Open Pro[cxxii] is the first advertising agency as a software service powered by an LLM. There is some concern that LLMs could destroy the very platforms which serve advertisers to consumers.[cxxiii]
Based on all these factors, advertising is likely to be only one aspect of a market supporting AI’s growth and is unlikely to contribute more than a small proportion of the implied trillion-dollar payback required in the next two years if the dot LLM era doesn’t turn from boom to economic bust.
Business process efficiencies
A second use case mentioned is deriving business efficiencies. This could be done in a number of ways:
Automating white-collar roles
Automating blue-collar and pink-collar roles in conjunction with robotics[cxxiv].
OpenAI recently did research[cxxv] to find out how their service is being used. The sample looked across free, premium and corporate usage of ChatGPT. Some caveats around the research before we delve into it:
It ignored the use of API services.
It is worthwhile remembering that ChatGPT may be under-represented for some actions like writing code – as developers are very aware of what is the current best tool for them.[cxxvi]
Microsoft Worklab research[cxxvii] supports the view of LLM as wingman for white-collar workers. In a story arc that is similar to that of early personal computer adoption, they see LLM use as employee advocated and driven.
Actions have consequences
Economists have models that look at the impact affecting unemployment[cxxviii], inflation and GDP. I have used the Phillips Curve[cxxix] and Okun’s Law[cxxx] in a thought experiment to model the effect on the US economy, if AI managed to provide up to $1 trillion in cost savings through automating jobs. Even with a notional cost savings of $1 trillion, the revenue that would accrue to LLM providers would be a very small proportion of the $1 trillion revenue growth over the next two years implied by current dot LLM era investments.
The average salary is about $94,952 (based on $45.65/hr[cxxxii] x 40 hours/week x 52 weeks/year).
$1 trillion in job cuts would represent about 10.53 million unemployed.
Phillips Curve – used a standard slope where 1% increase in unemployment rate corresponds to a 0.5% decrease in inflation. Okun’s Law – I used a standard co-efficient where a 1% increase in unemployment rate corresponds to a 2% decrease in real GDP.
https://flic.kr/p/2rC1LsH
The degree of economic change, at a time of deflation and drop in GDP would make the environment very hostile for businesses dependent on high growth rates. The economic model of achieving a $1 trillion payback through cost-savings is self-defeating. The very success of automation on that scale would destroy the macroeconomic environment required to sustain the hyperscalers’ growth projections.
As we have seen in Japan during the lost decades,[cxxxiii] deflation would delay purchases and investments. The reduction in GDP would mean that there would be less money available for purchases and investments – creating a negative economic environment for all parties involved including the hyperscalers who would have precipitated the economic change. This scenario has alternative asset management firm Blackstone concerned that its peers are not considering the level of economic disruption the LLM era will bring.[cxxxiv]
That is before you even consider the economic shockwave[cxxxv] that would roll around the globe in a similar manner[cxxxvi] to the 2008 financial crisis. All of this means that there is an optimal economic point in increasing productivity through dot LLM era automation without tanking future growth for hyperscalers and their clients.
AI optimists would think of the economic shockwave as being short-term in nature, followed by a long-term boom. In this respect, they would draw on examples like the rise of the steam engine, railways or electricity. On balance, I would disagree with these optimists. Economic conditions are very different now. For instance, western economies are now much more ‘financialised’[cxxxvii] and so the ‘short-term’ shockwave could be well over a decade in length, more similar to the great depression.[cxxxviii] Developed economy country governments may not have the headroom[cxxxix] to get out of the depression through a Franklin D. Roosevelt-style New Deal Keynesian stimulus.[cxl]
Productivity benefits?
Personally, I have found working with generative AI useful in a number of circumstances, in particular, solving the blank page problem. I have also used it as a research tool, a proof-reader and an editing partner. This article was written with the help of generative AI from an editing perspective. But I have also spent a lot of time looking at the outputs given and ensuring that they accurately reflected the exploration of where I wanted to go. And then there is the issue of hallucinations.
So far, the evidence has been mixed. There are a number of factors for this, IT projects are hard to implement successfully.
Businesses that have embraced LLMs to improve productivity have been penalised by investors due to the high upfront costs required.[cxli] Some critics claim that US data implies a plateauing of adoption of generative AI tools in companies[cxlii] – I personally think that this data is far from conclusive at the present time.
Some AI researchers like DeepSeek’s senior researcher Chen Deli believes that in the short-term AI could be a great assistant to humans, but over a longer period of 5-to-10 years it would threaten job losses as LLMs became good enough to replace humans in some forms of work.
“In the next 10-20 years, AI could take over the rest of work (humans perform) and society could face a massive challenge, so at the time tech companies need to take the role of ‘defender’,” he said. “I’m extremely positive about the technology but I view the impact it could have on society negatively.”[cxliii]
Many of the leading companies in the LLM space such as Nvidia believe that the technology will drive a leap forward in robotics.[cxliv] Companies are currently building training sets on movement that are similar in function to the knowledge training sets used for LLMs. Even for well-known procedures, there are layers of formidable complexity to simple robotics tasks which would tax the most sophisticated process engineers.[cxlv]
There are limiting factors outside the control of the LLM era ecosystem including power, the degree of control and limitations of mechanical engineering to supply chain challenges wrought by globalisation.[cxlvi] Both of which neither move at, or are related to Moore’s Law speed and scale of innovation. A key component is the strain wave gearing (also known as a harmonic drive)[cxlvii]which are made to standard sizes by very few companies, representing an innovation chokepoint, similar to ASML’s lithography machines in semiconductor manufacturing. The standard sizing limits capabilities from mechanical power to precision and increments of movement, which is one of the reasons why Apple still relies on hand assembly on its iPhones despite P&Ps (‘pick-and-place’[cxlviii] machines or surface mount technology (SMT) component placement machines) being available as far back as the 1980s. This chokepoint is one of the reasons why robotics vendors have focused on software-based differentiation with limited success so far.
Different LLMs seem to lend themselves to different tasks as show by Anthropic[cxlix] and OpenAI’s[cl] own research into the economic and usage behaviour of their respective tools.
The Global environment
Unlike other technological leaps forward, the LLM era isn’t likely to see American platform domination all around the world outside China. The dot-com era was the high point of American power. Coming out of the cold war, globalisation was benefiting US technology companies. The decline of Russia allowed the Clinton regime to open up the internet to commercial usage. American companies dominated enterprise software, semiconductors, wireless and computer network products.
25 years later, the US no longer has pre-eminence. Many of its past champions like Lucent[cli] or Motorola[clii] are either much reduced, or no longer American companies. Globalisation in the technology industries has meant that the concentration of expertise has become interconnected and dissipated to global centres of excellence such as TSMC[cliii], Foxconn[cliv] and Huawei[clv]. China had developed a parallel ecosystem some of which like Bytedance successfully compete head-to-head with large American technology platforms.
The LLM era is no longer only American in nature. Chinese companies have compelling offerings. For instance, Chinese hyperscaler Alibaba claim to be able to have models that are comparable to their American counterparts, yet needs 82% fewer Nvidia processors to run.[clvi] Even Silicon Valley companies are using Chinese LLM models over the likes of ChatGPT or Anthropic. The news that Airbnb opted to use Alibaba’s open-source Qwen AI model over ChatGPT was a milestone event.[clvii]US technology sector investors are using the Kimi K2 model because it was ‘way more performant and much cheaper than OpenAI and Anthropic’.[clviii] China benefits from much cheaper model training cost per token. The open-source models can be run on private infrastructure, keeping sensitive data inhouse and ensuring ‘corporate sovereignty.
In the global south, China’s technology companies have corporate and government business relationships built up over years. Their combination of low cost combined with trusted relationships would reduce American hyperscaler opportunities for global expansion.
While US companies have access to more powerful chips, sanctions against Chinese companies aren’t effective with Nvidia chips being smuggled into China and heavy computing work like model training being run in data centres[clix] based in other Asian countries, notably Malaysia.[clx]
There is one clear parallel between the earlier telecoms bubble and the dot LLM era; demand in the global south seems to be constrained by infrastructure rather than user interest in adopting generative AI tools.[clxi]
Other bubbles.
The dot-com era tends to be cited due to it being a technology story as much as an economic story. Many other bubbles were purely financial in nature:
The sub-prime mortgage crisis of 2008/9
The US savings and loans crisis of the early 1990s
1929 stock market crash
Tulpenmanie from 1634 – 1637
The 1929 crash has sometimes been described as an electric generation bubble bursting since some 19% of the shares available on the market were from utility companies. But the impact was so widespread that it be hard to argue that it was really a ‘technology bubble’.[clxii]
The British railway mania of the 1840s is often cited as an analogue of the telecoms bubble a century and a half later. The railway mania rolled out at a slower pace than the dot-com boom. It featured a Minsky moment and resulted in a consolidation of rail companies rather than an outright failure of many businesses. Up to a third of railway companies started during the time collapsed before building their railway line due to poor financial planning.[clxiii]
The key defining factor for how bad the bust is from a bubble, and how long the bust lasts for is the amount of borrowing (or leverage) involved.[clxiv]
How might the dot LLM era differ from the dot-com era in terms of the corresponding bust?
Zero-cost co-ordination
An economic paradigm shift will have occurred that doesn’t have a clear analogue in history that I am aware of. For instance, there are theoretical writings about how LLMs and agents will change the very nature of economics and the corporation may be changed with the advent of ‘zero-cost co-ordination’[clxv] reducing economic friction. This could upend the very nature of what a company is.
Historically one of the reasons given for participating in a firm was that internal coordination costs were cheaper than market coordination (transaction costs). If agentic AI are rational actors that reduce market transaction costs (search, negotiation, contracting) to near-zero, the need for large, hierarchical firms changes and likely diminishes.[clxvi]
If this theory were true, the excessive capital expenditure would simply be the price paid for creating the world’s first zero-friction economic system. In theory, it’s possible, but it depends on the humans involved being rational decision-makers in a rational culture that doesn’t exhibit risk aversion and that their agents don’t develop similar biases over time. This often isn’t true, even in business-to-business situations, for instance in the past ‘nobody ever got fired for buying IBM’.[clxvii]
This viewpoint in some ways is similar to Wired magazine’s editorial team circa 1998 and futurist author Kevin Kelly’s ideas on the ‘new economy’.[clxviii] The thesis was that the internet would reduce information friction. The dot-com bust provided a more tempered lens on the ideas of the ‘new economy’. Would efforts to reduce economic friction fare any better than the information friction reduction of the ‘new economy’?
Google Research economists have asked this same question[clxix] and came back with more open questions than answers. The authors posit that AI systems, being built on optimisation principles, can be modelled as standard “textbook” economic agents. when AI agents deviate from perfect rationality, they may exhibit an “emergent preference” and display behavioural biases similar to those found in humans. They highlight what they termed the “contract” problem. It draws an analogy between the AI alignment problem and the economic theory of ‘incomplete contracts,’ where a designer (the principal) cannot perfectly specify the AI agent’s goals, leading to unpredictable behaviour. The economists were concerned there would be a need for new institutions to govern an AI agent economy to ensure markets remain well-functioning and stable.
The open questions:
Whether AI agents have stable ‘beliefs’?
How they update them?
If they can hold ‘higher-order beliefs’ (beliefs about others’ beliefs)?
There is a lack of research and benchmarks for evaluating AI performance in complex, multi-agent systems which needs to be addressed. One of the key challenges is that small differences between AI and human behaviour can become magnified in an equilibrium.
But what if, as Francis Fukuyama argues,[clxx] that transaction friction isn’t the block on economic growth? Instead, it’s resource constraints, social and political considerations that are the brake on how fast economic growth can happen.
AI-fuelled breakthroughs
The infrastructure boom fuels foundational AI research far beyond current capabilities. In this scenario, active engines of scientific discovery. The AI research achieves a breakthrough in a hard-science field like drug discovery (e.g., new classes of effective antibiotics), materials science (e.g., room-temperature superconductors), novel ways of rare earth metal extraction, or sustained controllable nuclear fusion – and facilitates record compression of time to market for these developments. LLMs would not only have to facilitate the breakthrough, but drive mass-accelerated implementation and regulation.
In theory, LLMs could:
Optimise experiment and trial design.
In- and post-test data analysis.
Drive synthesis of regulatory compliance documents and evidence.
Optimise production and supply chains to facilitate the manufacture and commercialisation of a new break-out product.
If all this happened, it would create entirely new sources of economic value, far dwarfing the infrastructure cost. That is a lot of serendipity, of huge scope and massive assumptions: even the NASA Apollo Program[clxxi] took eight years to have its first crewed lunar flight[clxxii] and another year to put the first men on the moon.
AI-fuelled breakthroughs are usually linked with progress towards AGI or ‘artificial general intelligence’ or human level intelligence AI.[clxxiii] A research paper from Cornell University that outlined benchmarking for progress to understanding the real world. The paper introduced WorldTest, a new framework for evaluating how AI agents learn and apply internal world models through reward-free exploration and behaviour-based testing in modified environments. Its implementation, revealed that while humans excel at prediction, planning, and change detection tasks, leading AI reasoning models still fall short. Their shortcoming was associated with flexible hypothesis testing and belief updating. The findings suggest that future progress in AI world-modelling depends less on scaling compute and more on improving metacognition, exploration strategy, and adaptive reasoning.
Platform lock-in and bundling
Many of the established hyperscalers (Adobe, Alphabet, Amazon, Microsoft, Oracle and Salesforce) have established client relationships in a range of products:
CRM.
Creative Suite and Marketing Cloud.
Office suite or Workspace.
Enterprise Cloud services.
Rather than a disruptive paradigm shift, the LLM payback could come from an instant, embedded non-disruptive increase across existing indispensable products and services. It extracts the value from the existing enterprise wallet, which breaks the historical analogy of relying on new economic value creation. On the face of it, a largely risk-free proposition.
The US legal environment is very different from the dot-com era. Microsoft would not have to worry about facing an antitrust trial similar to its conflict over bundling with Netscape.[clxxiv]
While in the US, antitrust enforcement is considered laxer than during the Biden regime, these technology companies would be concerned about competition regulators in the EU and elsewhere. For example, just this September, Microsoft had to unbundle Teams from its Office software to avoid EU antitrust fines.[clxxv] Alphabet[clxxvi] and Amazon[clxxvii] have had previous bruising run-ins with authorities outside the US which would complicate any decision made to bundle an LLM service.
What could dot LLM era outcomes look like?
I have come up with seven scenarios that range in the kind of impact that generative AI as a sector may provide. These range from being wildly successful to dark failure
The breakthrough: total economic transformation due to a post-war breakthrough in science and technology.
The ‘new economy’: frictionless co-ordination facilitates more economic activity.
The ‘wingman economy’: a managed productivity boom.
The ‘Red Hat model’: an open-source foundation driving value-added services.
The ‘moral hazard’: major AI players are considered ‘too big to fail’ and backstopped with government loan guarantees.
The ‘telecoms bust’: a Minsky moment and amortisation crisis.
The ‘weird gizmo’: collapse total bust.
How these scenarios map out when thinking about the level of value creation or value saved through increased efficiency.
Negative / zero net value created
Positive to transformative value creation
New value creation
The ‘weird gizmo’ collapse (value was illusory)
The breakthrough (new science) The ‘new economy’ (new coordination)
Efficiency / existing value
The ‘telecoms bust’ Capex > value The ‘moral hazard’ value is geopolitical rather than financial
The ‘wingman economy’ (managed productivity) The ‘Red Hat’ model (value moves to services)
The breakthrough: total economic transformation
What it looks like: The massive capital expenditure on infrastructure is validated because AI achieves a true, hard-science breakthrough. This creates entirely new sources of economic value, such as sustained nuclear fusion, room-temperature superconductors, or new classes of antibiotics. In this outcome, the $1 trillion in implied value is not only met but vastly exceeded. Justifying the “bubble” as the necessary investment for a new industrial revolution.
What to watch?
Scientific breakthroughs.
Metric:
High-impact scientific publications that use AI for novel discovery, NOT just analysis.
Source:
Track major journals like Nature, New Scientist and Science for breakthroughs in AI-driven drug discovery, materials science, or physics. Recent reports on AI’s role in molecular innovation and even quantum computing show this is a key area to watch.
The “new economy”: frictionless co-ordination
What it looks like: Agentic AI successfully reduces market transaction costs (search, negotiation, contracting) to near-zero. This upends the nature of the corporation, as the historical reason for firms (cheaper internal vs. market coordination) diminishes. The massive capital expenditure is seen as the “price paid for creating the world’s first zero-friction economic system”. This is the 1998 Wired “new economy” thesis finally coming true, though it faces challenges like the “Contract problem” and AI alignment.
What to watch?
Agentic breakthroughs
Metric:
Demonstrations of “agentic” AI (AI that can independently complete complex, multi-step tasks), particularly in commercial or economic settings.
Source:
Monitor announcements from leading research labs (DeepMind, FAIR, OpenAI) and market analysis on “agentic AI” to see if it’s moving from theory to reality.
The ‘wingman’ economy: a managed productivity boom
What it looks like: The technology finds its “optimal economic point”. LLMs become a powerful “wingman for white-collar workers”, similar to the adoption of early PCs. This drives real productivity gains, but the $1 trillion in cost savings is implemented gradually, avoiding the catastrophic deflationary shock modelled by the Phillips Curve and Okun’s Law. The “Magnificent 10” see steady growth, but the ‘pure play’ LLMs struggle to find profitability on their own.
What to Watch:
National Productivity Data
Enterprise Adoption & AI Mentions in Earnings
Metrics:
U.S. labour Productivity and unit labour costs. We are looking for a “golden path”: productivity rising faster than unit labour costs, which would suggest companies are becoming more efficient without just slashing jobs en-masse.[clxxviii]
The number of S&P 500 companies citing “AI” on their quarterly earnings calls. A high number (e.g., over 40-50%) shows it’s a top-level strategic priority.
Sources:
U.S. Bureau of Labor Statistics (BLS) – productivity and costs. The quarterly releases from the BLS are the single best macro-indicator for this scenario.
FactSet Earnings Insight.[clxxix] – they regularly publish analyses on the frequency of “AI” mentions in earnings calls, which is a direct proxy for corporate focus and investment.
The Red Hat analogue: a foundational model
What it looks like: The “pure play” LLMs like OpenAI and Anthropic, which are losing money, ultimately fail or are acquired for pennies on the dollar. However, open-source and open weight models (like Llama, etc.) proliferate. Alibaba’s Qwen model has already been very successful. Singapore’s national AI programme dropped Meta’s Llama in favour of it.[clxxx] Singapore joins Airbnb as Qwen users;[clxxxi] meanwhile Chinese model DeepSeek has been adopted by European startups.[clxxxii] The long-term winners are not the model creators but the companies that, like Red Hat, sell “enterprise-grade support, integration, and services”.
LLM models have an “outsized impact” —becoming the “Linux” for the next generation of applications—but the initial investors see a massive correction.
What to Watch:
Open-source vs. closed-source momentum
Metric:
Rate of change in download statistics, new model uploads, and developer activity on open-source AI platforms.
Source:
Hugging Face Trends.[clxxxiii] This dashboard shows which open-source models are gaining traction. If downloads for open-source models are growing faster than API call revenue for closed-source models (a harder metric to find), it signals a shift toward this “Red Hat” scenario. GitHub’s annual “Octoverse” report is another key source, as it tracks the rise of AI-focused projects.
The ‘moral hazard’: major dot LLM players are considered ‘too big to fail’ and backstopped with government intervention
There are elements of a non-bubble, financial crisis aspect to the dot LLM era. Chinese LLM vendors are being given subsidised electricity from local governments,[clxxxiv] alongside preferential rates in data centres. The LLM era in the US could be considered by the government as having become too large a part of the economy to be allowed to fail due to normal market forces. Open AI has recently had to deny rumours[clxxxv] that it sought US government loan guarantees for at least part of the multi-trillion dollar deals it has put in place for data centre infrastructure and hardware. AI sovereignty comes to be seen as taking on a geostrategic and national security imperative as business and investor considerations take a backseat.
Hyperscalers are hitting a ‘power wall’ as they cannot get the equivalent electricity generating capacity of 16 Hoover dams. Getting over the wall would require a massive amount of government infrastructure funding.[clxxxvi]
Major government involvement may impact the speed of development as LLM model providers and supporting infrastructure no longer have to constantly innovate and instead move at the speed of their government clients.
What to watch:
Shift in rhetoric from commercial to critical: Observe how language from policymakers, military leaders, and national security bodies evolves. A shift from discussing AI in terms of commercial competition (e.g., “market leadership”) to national infrastructure (e.g., “digital sovereignty,” “critical asset,” “geostrategic imperative”) is a primary indicator. This reframes an economic failure as a national security failure.
Direct & indirect state support mechanisms: look beyond simple R&D grants. Watch for the creation of new, targeted support instruments:
Direct: preferential pricing on energy/compute, state-backed datacentre construction, sovereign wealth fund investments, or direct “national champion” subsidies.
Indirect: government-backed loan guarantees for infrastructure (like the rumoured OpenAI deal), strategic procurement (where the government becomes the anchor customer) – Palantir would be an exemplar, and “regulatory moats” that favour incumbents (e.g., high-cost safety/licensing rules that only large, state-backed labs can afford).
“Bailout” vs. “investment” framing: monitor how state intervention is publicly justified. A struggling “national champion” AI firm receiving a sudden capital injection from a state-adjacent entity will likely be framed as a “strategic investment in national capability,” not a “bailout.” This framing is key.
Metrics:
Value of state & military contracts: Track the total disclosed value of government contracts (especially from defence and intelligence agencies) awarded to foundational model providers. A rapid increase, or contracts for non-competitive “strategic deployment,” signals TBTF (“Too Big to Fail”) status.
Frequency analysis of policy language: quantify the co-occurrence of terms like “AI,” “sovereignty,” “national security,” and “critical infrastructure” in parliamentary/congressional records, national strategy documents, and defence budget justifications. A rising frequency indicates the ideological groundwork for a TBTF policy.
State-backed capital flows: monitor announcements from sovereign wealth funds, national investment banks (e.g., UK’s National Security Strategic Investment Fund), or public pension funds. Track the size and frequency of their investments into large, established AI labs, as opposed to a diverse portfolio of early-stage start-ups.
Subsidy disclosures: quantify the value of announced subsidies (e.g., tax credits, energy discounts, land grants) specifically earmarked for AI datacentres and R&D hubs associated with the major players.
Sources:
Financial & policy journalism: The Financial Times, Bloomberg (especially its Bloomberg Government vertical), and Politico as media sources. Their reporters are often the first to break stories on subsidies, lobbying, and the intersection of tech and state power.
Government procurement & grant databases: official portals like USASpending.gov in the US or the UK’s Contracts Finder service. While difficult to navigate, they provide primary evidence of public funds flowing to specific companies.
Think tank & national security publications: Reports from organisations like the Center for a New American Security (CNAS) in the US, the Royal United Services Institute (RUSI) in the UK, or the Mercator Institute for China Studies (MERICS). They often analyse and quantify the geostrategic rhetoric and policy shifts. The main challenge with this source might be timeliness of publication in comparison to the previous sources.
Company filings & investor calls: For publicly traded companies (Microsoft, Google, Amazon, Nvidia), annual reports (10-K forms) and quarterly investor calls often mention large government contracts or regulatory risks/opportunities, providing a corporate-side view of this trend.
The Telecoms Bust: a Minsky moment and amortisation crisis
What it looks like: The $1 trillion in value fails to materialize from either advertising or business efficiencies. Investors have a Minsky moment and realize the debt and capex are unsustainable. The bubble implodes like the telecoms bubble. The key difference is the financial and technological amortisation risk: the GPUs (with a 2-to-5-year useful life) become obsolete. Unlike the dot-com era’s dark fibre, this infrastructure cannot be repurposed by a “web 2.0”. This leads to trillions in write-offs, analogous to WorldCom’s $180 billion loss.
What to Watch:
Hyperscaler capital expenditure (Capex)
GPU amortisation & resale value
Metrics:
Quarterly capex announcements from Google (Alphabet), Meta, Microsoft, Oracle and Amazon (AWS). This is made trickier to understand by Meta, Microsoft and Oracle looking at forms of private equity financing.
The rate of change in Nvidia’s[clxxxvii] data centre revenue, Broadcom and AMD’s enterprise / data centre revenue. This is the “equipment maker” side of the equation. As long as this number is growing, the bubble is inflating. A sudden slowdown would be the first sign of a “Minsky Moment.”
The resale value of last-generation GPUs (e.g., H100s as B200s/B300s roll out). If these prices collapse, it validates your thesis that the assets cannot be repurposed, and the financial write-downs will be catastrophic.
Sources:
Hyperscaler capex reports from financial analysts and data centre publications. Recent reports show combined capex is projected to hit hundreds of billions, a clear sign of the infrastructure race.
Alphabet, Meta, Microsoft, Oracle and Amazon quarterly results and investor roadshow presentations.
NVIDIA, Broadcom and AMD quarterly earnings reports. The Nvidia Q2 2026 report showing data centre revenue at $41.1B is a perfect example of this indicator.
Resale value of GPUs is a harder metric to track. Monitor tech hardware forums and eBay listings, or look for analyst reports on the “used GPU market.” A collapse in this secondary market for last generation GPUs is a major red flag.
The “Weird Gizmo” Collapse: total bust
What it looks like: The technology is ultimately seen as a novelty. It’s the 2020s version of Boo.com, Beenz and Flooz, or the 3Com Audrey. The argument that “AGI is not imminent[clxxxviii], and LLMs are not the royal road to getting there” wins the day. This bear view of AGI is one that is widely shared by prominent experts[clxxxix] within the machine learning field. Which is why new ways of working like nesting models and world models are being explored, alongside quantum computing. In this scenario, the pure play companies burn through all their cash and vanish. The hyperscalers are left with billions in useless, obsolete silicon, and the “dot LLM era” is remembered as a short-lived period of speculative mania.
What to Watch:
AI startup burn rates & funding (the “burn Rate” indicator)
Metric:
Quarterly venture capital funding for AI startups, specifically looking for a rise in “down rounds” (where valuations decrease) or outright failures.
Source:
Data from firms like CB Insights or Crunchbase.[cxc] Recent reports show that while “mega-rounds” for established players (like Anthropic) are still huge, seed-stage funding is declining, showing a “haves and have-nots” market. A slowdown in the mega-rounds would signal the bust is beginning.
Personal assessment of likely outcomes by scenario
Scenario
Estimated likelihood
Rationale
The moral hazard
~95%
US – China trade disputes and geopolitical strife
Chinese government investment in startups
Chinese local government subsidies for operating AI services
The current position that AI has in driving US GDP growth across sectors including construction and the energy sector
Likely OpenAI loan guarantees
Palantir is already deeply embedded in the US government as a vendor and has partnerships with defence contractors like Anduril
The ‘wingman’ economy
~80-90%
Some research reports indicate that AI is augmenting knowledge workers in different sectors.
Claims of AI replacing workers are more difficult to validate, for example: Klarna moving to automation and then rehiring
Clifford Chance offshoring back-office roles to Poland and China while claiming that the job losses were due to AI.
The ‘Red Hat’ Model
~70-80%
Airbnb opting to use Alibaba’s open-source Qwen AI model over ChatGPT was a milestone event.[cxci]
The ‘telecoms bust’
~75%
Concerns about the size of capital expenditure.
Rate of growth of supporting infrastructure.
Uncertainty about length of depreciation affecting overall shareholder trust in hyperscalers.
Cheaper alternatives like Qwen.
The ‘new economy’
<15%
The uncertain economics of ‘zero friction’ transactions.
Real-life legal and regulatory issues.
Amazon’s dispute with Perplexity using AI agents on its website.
The breakthrough
<10%
A black swan event
The ‘weird gizmo’
<5%
It would be unusual for a technology to disappear completely,
LLMs have been finding some use already.
The rise of open-source AI models which reduce the cost of operation.
Where are we at the moment?
I worked to put together a diagram to try and assess where we are at the moment given that some of the scenarios outlined are running concurrently with each other.
[clxxix]FactSet Insight blog – Search their blog for keywords like “AI” or “earnings.” They regularly publish analyses on the number of S&P 500 companies that cite “AI” on their earnings calls, which is a direct proxy for C-suite focus.
[clxxxiii]Hugging Face models hub – the view can be filtered by ‘trending’ and ‘most downloaded’ to see what the community is using, versus what closed source models are being marketed
[cxc]Crunchbase News – They provide regular analysis of funding rounds. Watch for ‘down rounds’, M&A consolidation among start-ups or acquihires and slowdowns in $100M+ mega-rounds of fund raising.
2025 started warmer, but windier than normal. I had just published a similar post and had a days break before thinking about drafting 2025 as it happened, how it was seen at the time tends to be missed out when we look back with the benefit of hindsight.
I haven’t written much about the Trump administration, mainly because everything kept changing, so it wasn’t apparent at the time what was really important. Every day felt like a burning platform.
January 2025
Small and medium sized business confidence at new low. Japanese convenience store operator Lawson used offshore workers to help customers via digital avatar. Chinese property developer VANKE CEO was detained to help authorities with their enquiries. VANKE, alongside Country Garden, is one of the better ran companies known for corporate transparency. Meanwhile Guangzhou FC (formerly Guangzhou Evergrande) was ejected from China’s professional football league. Amazon announced UK drone delivery service.
https://flic.kr/p/2qGRp48
HSBC shut down their first attempt at competing in the ‘fintech’ space. Zing competed with Wise and Revolut in global money transfers.
Circana research found that GLP-1s weren’t responsible for long term sales declines in snacks and other consumer packaged goods sales.
Rolex raised their prices across their models by 1-to-3 percent. Louis Vuittonrevisited its 2003 collaboration with Takashi Murakami. LVMH Watch Week leaned hard into novelties and featured Bvlgari, Daniel Roth, Gérald Genta, Hublot, L’Epée 1839, Louis Vuitton, TAG Heuer, Tiffany & Co. and Zenith.
Porsche sales dropped, mostly due to 28% drop in China during 2024. Louis Vuitton launched an early 2000s streetwear throwback for its autumn / winter 2025 collection by Nigo and Pharrell Williams.
While generation cohorts are no better than horoscopes, they have prominence in marketing discourse; Gen Beta started. Publicis Worldwide & Leo Burnett merged to form Leo. Kellogg’s returned to British TV screens with mascot Cornelius the Cockrel in the ad ‘See you in the morning’.
51% say that overall, they like the ad, while only 26% disliked it. That’s a good score, you’d expect an average campaign to roughly take 40% like to 20% dislike.
UK institution, the BBC shipping forecast turned 100. Half of banned UK crypto ads remained online.
https://flic.kr/p/2qD2np9
The earliest iterations of cartoon characters Popeye and Tintin went into the public domain in the U.S – but his likeness and name is still trademarked. STEM content creator Zara Dar made 3x more revenue per video on Pornhub vs. YouTube.
State laws based on Louisiana’s Act 440 require age verification for adult entertainment sites. In response, Pornhub’s parent company, Aylo, had blocked access in 20 states. This included Florida, a major centre for porn production. Meta launched machine learning powered accounts, it wasn’t well received. Meta pivoted from fact checking to be more combative with the EU, Brazil and China.
Some US TikTok users signed up to Chinese Instagram analogue Xiaohongshu in protest to TikTok restrictions.
Why did the US take action against TikTok? Rutgers University affiliated research from 2023 was the best public reason given. TikTok returned in one news cycle thanks to President Trump’s patronage.
Donald J. Trump became U.S. president again as typhoon-speed winds drove fires in Los Angeles.
https://flic.kr/p/2qEjvDu
Canadian prime minister Justin Trudeau resigned. Edelman’s trust barometer survey marked new societal nadir with a crisis of grievance.
Oliviero Toscani, the photographer behind Bennetton’s iconic advertising campaigns and work in the fashion label’s COLORS magazine died.
https://flic.kr/p/2oFVNfi
Film director David Lynch died.
https://flic.kr/p/Ybod9P
Over the past decade ‘children’s cafeterias‘ which offer free or low-cost meals have grown in Japan from a standing start to over 10,000 venues. (Similar to the UK’s food bank expansion.) 2025 saw 1,794 cafeterias open.
The majority of cafeterias have no age restrictions. Out of an estimated total 18.9 million annual users, 70%, or 13 million, were children while the other 30% (5.9 million) were adults.
Across Asia and in diaspora communities around the world, the lunar new year was welcomed in on January 29th. In the Chinese horoscope, it was the year of the wood snake.
Cellular mobile services in UK turn 40. UK government announced improved atomic clock that will help in more precise, jam-proof navigation. CES was all about generative AI. OpenAI continued to lose money on ChatGPT. Irrational exuberance in LLMs deflated by popularity of DeepSeek.
How January 2025 memed
Streetwear’s pivot to avant garde all-black influenced by Rick Owens and Raf Simons with dark eye shadow, was popularised by hip-hop and trap artists out of Atlanta. Playboi Carti was associated with the look. The look got a name inspired by Carti’s Opium record label – opiumcore. Jing Daily claimed that gender fluidity and opiumcore looks were going to trend in China luxury and streetwear.
https://flic.kr/p/4v1rYJ
It’s at odds with Chinese government guidance. They deplatformed ‘excessively feminine’ male models and those who ‘slavishly worship’ western culture. Even opiumcore’s name is problematic.
February 2025
Donald Trump tariffs announced against Canada, China and Mexico. Samsung head Lee Jae-yong cleared of fraud and stock manipulation charges. Clothing store Forever21 went bankrupt again. Bybit had $1.5Bn of etherium stolen from its ‘offline’ cold wallet – biggest crypto theft to date. Nike collaborates with Skims. Unilever changes their CEO.
Robert F Kennedy Jr promised to ‘Make America Healthy Again” or MAHA, crystalised the name of a movement that brought together wellness and the political right.
Language learning company Duolingo, shared their new brand book, which was held up as an example of how to capture a brand’s culture, positioning and market proposition. Liverpool Football Club refreshed their brand identity. R3 published their 2024 new business league table. Key takeaways:
Interpublic lost 500,000 USD in business more than they won, what they won in creative, they lost in media.
Fuji TV screens tentpole anime show Sazae-sanwithout sponsorships, an advertising boycott over a sexual assault allegation cover-up. Lidl sold out its TikTok shop debut in 20 minutes. Post-production and video FX business Technicolor shut down.
Simon Kemp launched this year’s Digital 2025 compendium of global online behaviours. YouTube turned 20 on Valentine’s Day. Cory Doctorow’s Pluralistic turned five.
David Webb announced plans for the end of his iconic financial website which covered the Hong Kong market. Webb was in the final stages of his battle with cancer. Fiverr launched FiverrGo – a generative AI art-working service.
Taiwanese TV actress Barbie Hsu (pronounced Shu) died aged 48. Hsu was a popular actress across East and South East Asia. The Democratic Party in Hong Kong disbanded.
HKTaxi – which pioneered taxi-hailing apps in Hong Kong, announced April closure. The Washington Post alleged UK government demanded global backdoor on Apple services. Apple removed protected cloud encryption from UK users. Humane AI has its intellectual property bought by HPE. Humane is shuttered including its AI pin device. Apple launched its iPhone 16e, it featured Apple’s first custom wireless modem. Amazon announced closure of messaging and video app Chime. Promised to continue supporting the Chime SDK, which allows the underlying messaging and video service to be integrated directly into apps. Microsoft announced Skype service closure.
How February 2025 memed?
Credit due to Dan Lambden: *LinkedInsincerity (noun)*: A phenomenon observed on LinkedIn characterised by interactions that appear inauthentic, exaggerated, or lacking genuine sincerity.
These interactions may include overly enthusiastic endorsements, insincere congratulatory messages, and inflated descriptions of professional achievements, often driven by the desire to network or gain visibility rather than foster true professional connections. In essence, LinkedInsincerity represents the façade of professionalism masked by the pursuit of personal gain.
March 2025
March started with cold sunny days and the first snowdrops in the park by my house.
But in comparison to the weather, economic indicators weren’t great. Hong Kong slowed down its retail sales decline. HSBC celebrated the 160th anniversary of its founding.
Launched in 1953, JCB built their 1,000,000th backhoe loader. Volkswagen announced move away from touchscreen-only car controls. AstraZeneca bought cell therapy company esoBiotec. 23andMe declared bankrupt.
Going upmarket, Moët & Chandon & Pharrell Williams collaborated on a €30,000 limited edition champagne bottle. It was to demonstrate ‘ collective spirit, optimism and human connection’. Lewis Hamilton became a Lulu Lemon ambassador. Willy Chavarria collaborated with Tinder on a small collection with the theme ‘How we love is who we are’. Rolex opened London flagship managed by Watches of Switzerland. Maker’s Mark launched Fielden Rye whisky – their first new recipe in 70 years.
Starbucks launched a collaboration with Snoopy to reboot sales.
In media, Sesame Street started shooting its 56th season. But had no distribution partner in place. Yahoo! sold TechCrunch to private equity buyer. The Federal Trade Commission looked into Omnicom’s takeover of Interpublic. Apple loses $1 billion / year on streaming. Medical drama Grey’s Anatomy turns 20 years old. The Grateful Dead celebrated their 60th anniversary with a 60 CD boxset Enjoying The Ride featured live sets recorded from 1969 to 1994.
In online, old was gold as Yahoo! turned 30 and has enjoyed a mild comeback. (Disclosure, I worked there earlier on in my career.) Digg relaunch announced. Discord planned for IPO.
Manus, a Chinese ‘general AI agent’ launched beta release that outperformedOpenAI. Deliveroo announced plan to exit Hong Kong operations in April.
Mobile World Congress saw Xiaomi & Realme show concept smartphones with detachable lens. Apple delayed more personalised aspects of Siri in its Apple Intelligence rollout. Alphabet bought security start-up Wiz for $32Bn. Microsoft turned 50 years old. Oracle systems were breached and health records stolen.
In other news, Japan marked 30 years since the Tokyo subway sarin attacks. Author and former KGB officer Oleg Gordievsky died. Irish crime fiction author Ken Bruen died.
How March 2025 memed?
Geopolitical disruption: The Daily Star is a UK tabloid newspaper with a right of centre, populist editorial voice. It would be a natural ally of the Trump administration; yet the headline on front page of the paper was ‘JD Dunce‘ on the March 5th, edition.
Research firm YouGov showed a sharp decline in how UK people saw the US.
April 2025
The end of March 2025 was the height of sakura season in Japan and in the UK. The sun greeted the start of April, so did the Trump administration with global tariffs in ‘Liberation Day‘ announcement.
Another thing went up in the US as well as tariffs, preventable disease-related deaths. Pertussis (whooping cough) and measles increased in US compared to last year. Pertussis infections doubled, measles infections grew even more. Spain and Portugal suffered countrywide electricity blackouts.
The US National Science Foundation got rid of most external advisory panels and the FDA announced move to phase out animal testing.
On a lighter note another thing going viral was pistachio cream filled chocolate.
At Watches & Wonders, Rolex launched the Land Dweller, a watch design that is similar in concept to the Oysterquartz, Audemars Piguet Royal Oak and the Vacheron Constantine Overseas. Just as important was the new high-beat movement design rolled out in the Land Dweller. Prada bought Versace. LVMH fashion and leather goods sales fell 5% year-on-year. Added to luxury sector woes were Chinese factories claiming to offer consumers better deals on luxury goods by going direct. One bright note – Highsnobriety found that 40% of American respondents found that sustainable fashion was fashionable. This compared to just 25% of young people (gen-z) globally.
Advertising Week Europe was held in London. Key topics of discussion included retail media and connected TV from Uber, Carwow and Disney. Adobe provided generative AI designed conference bags. UK marketing spend fell for first time in four years. Hostess Brands became first mainstream brand to promote their products on April 20th – informally 4.20 day that celebrated cannabis use. McVities celebrated the 100th anniversary of the chocolate digestive and Wired magazine celebrated the 30th anniversary of its original website.
Bluesky announced its plans to verify accounts. Nike sued over the closure of its NFT business.
In other news, it was 50 years since the end of the Vietnam war. Reggae star Max Romeo died in Jamaica, Pope Francis died in Rome and it was the 100th anniversary of The Great Gatsby by F Scott Fitzgerald. Fitzgerald’s ending to the novel was widely quoted and captured the zeitgeist of April 2025 well.
“They were careless people . . . they smashed up things and creatures and then retreated back into their money or their vast carelessness, or whatever it was that kept them together, and let other people clean up the mess they had made.”
I had started a project engagement at Google. This was 20 years to the day when I started my in-house gig at Yahoo! less “plus ça change, plus c’est la même chose” more “history doesn’t repeat itself, but it often rhymes”.
The Apple iPad turned 15 and AirTags turned 4 years old.
How April 2025 memed?
https://flic.kr/p/5A1TnJ
An article in WARCcaptured April’s mood for me with the acronym VUCA. The phrase has its origin in the US Army War College during the mid-1980s, who were looking to describe a post-cold war scenario.
Volatility: Rapid significant change with little to no warning as to the size of change.
Uncertainty: Unclear outcomes as are the causes.
Complexity: Multiple factors in play with complex inter-related aspects to them which makes finding a way forward challenging.
Ambiguity: the information that is available is open to misinterpretation.
May 2025
May started with the warmest day of the year, 26 celsius in London.
Warren Buffett announced plan to retire from Berkshire Hathaway. The UK and US outline shape of a limited trade agreement. The CIA launched a high production value ad campaign on western social media to recruit Chinese agents.
https://flic.kr/p/2r2x6zQ
CNBC’s Jim Cramer celebrated 20 years of his Mad Money show. While 2024 was was the year of semaglutide, Novo Nordisk seemed to snatch defeat from the jaws of victory. It was still a surprise when Lars Fruergaard Jørgensen stepped down as CEO. Unilever discovered a correlation between a particular type of skin microbiome bacteria and positive mental health measures. Consumer DNA testing company 23andMe was sold to Regeneron.
Alex Mashinsky sentenced to 12 years for fraud related to 2023 collapse of cryptocurrency business Celsius.
Monocle announced a new book shop and café in Paris. Business Insider laid off over 20% of staff and announced shift to AI. Amazon announced Prime Day to be held in July and did its first brand refresh in two decades. Google refreshed the big G icon. Mozilla announced closure of bookmarking service Pocket. Wikipedia took five years to go from six million articles to seven million around May 28, 2025. DoorDash agreed to buy Deliveroo. Hong Kong congee restaurant chain Ocean Empire closed down abruptly. Nutella announced a new peanut-based variant.
Dior Coutureadmitted a successful cyber attack. US telecoms company Charter announced it was buying Cox Communications.
McDonald’s Restaurants saw a decline in sales. This was down to low income consumers spending less, while middle class earners still weren’t going into McDonalds. Normally when there is a recession, McDonalds should benefit from the more well-off trading down to McDonalds. Instead, fortunes have diverged into a ‘k-shaped’ recession. Lower income earners are hit, while middle classes aren’t. What Axios called the ‘McRecession‘.
How May 2025 memed?
The conclave to select a new Pope shined a light on all things Vatican related. President Trump got in on the act via his social media feed. Robert Provost was elected pope in a relatively fast conclave. His election surprised prediction markets. Recent film Conclave became a must-watch film as it was a good guide to the process of electing a new Pope.
https://flic.kr/p/2r2nTUG
June 2025
June started with changeable spring-like weather with rain from London to Tokyo. The UK government published its Strategic Defence Review. A Ukrainian operation destroyed Russian aircraft deep inside Russia using small drones concealed in containers. Israel launched attacks on Iran.
https://flic.kr/p/2pABD51
CEO Mark Read announced he was leaving WPP at end of 2025. Apple’s ‘Shot on an iPhone’ campaign won at Cannes. Apple launched a new ‘shot on an iPhone’ film featuring Stormzy.
https://flic.kr/p/2rcx7DT
US Vogue editor Anna Wintour moved to more hands-off role as chief content officer at Condé Nast.
Unilever bought ‘chemical-free’ direct-to-consumer men’s personal care brand Dr Squatch for $1.5Bn. UK discounter Poundland was sold for a pound.
Hong Kong legalised basketball betting by Hong Kong Jockey Club. This will attract mainland gamblers where basketball has a huge following in comparison to soccer or horse racing. Asian currency arbitrage opportunity indicated a problem in US finances.
Bill Atkinson who was part of the original Mac and General Magic teams died, as did soundtrack composer Lalo Schifrin.
Meanwhile Apple’s WWDC felt like Mac-orientated conferences of years long past. AI was sprinkled in features with a focus on on-device AI models. Oakley and Meta collaborated on smart glasses. Flickr roles out creative commons 4, giving creators greater control over their image rights.
Chart of the month June 2025
Podcast advertising showed signs of maturing with slowing growth according to WARC.
https://flic.kr/p/2r9Rjyv
How June 2025 memed? – TACO
From US foreign policy to trade negotiations the TACO trade dominated. TACO was shorthand for ‘Trump always chickens out’ – markets bet against the Trump administration’s commitment to a course of action – which starts to become a dangerous bet to make when this viewpoint becomes sufficiently visible. OperationMidnight Hammer being the exception that proved the rule.
July 2025
July started off with a heatwave. The Big, Beautiful bill passed in the US senate and congress. In the UK, on of the biggest things that happened in 2025 was that 16 and 17 year olds got the right to vote. The Communist Party of China turned 104, the United States celebrated its 250th anniversary of its founding. It was the 40th anniversary of Live Aid – so Live Aid was the equivalent distance in time from us to what the end of the second world war was to Live Aid.
Perplexity AI touted a nascent advertising offering around media agencies. Chinese multi-modal AI model Kimi launched. One of the more interesting aspects was the ability to upload up to 50 documents for reference. But it didn’t deliver as well as promised, I will let the Web Curios newsletter tell you the rest:
…when I played with it earlier this week it quickly became apparent that this is a mendacious little fcuk and will spit out completely-invented material with a glee unmatched by any of the actual, paid-for, top-end models; as such I can only recommend it as a fun thing to poke around with rather than a free alternative to the big players.
Apple supported the cinema launch of its film F1, with a haptic trailer, which used the vibrating motor on the smartphone alongside the speakers. The film did well at the cinema, so Apple bid for formula 1 streaming rights in the US.
K-pop band BTS announced return with news music and global tour. The Observer laid bare lies and deceit behind bestseller The Salt Path. Media executive Linda Yaccarino resigned from Twitter (X).
In the same way that in the mid-1990s onwards to 2000, the internet became part of culture as much as a technology people used, AI has been having a similar movement since 2023 onwards. When you combine AI with highly memetic training content and accidents ensue, so it was with Grok AI becoming ‘Mechahitler‘ and edgelords around the world rejoiced in their childhood bedroom or parent’s basement. Grok is considered to be an AI without a ‘woke ideology’.
https://flic.kr/p/H1yrdN
Grok didn’t magic the name ‘Mechahitler’ out of thin air, it is a character from the Wolfenstein series of games based on various alternative history scenarios of world war two. It’s emulated by cosplayers and a film had been in development for over a decade.
Mechahitler as a meme beat out BURRITO – Bold Unilateral Retaliation Regardless of Inflation Trade or Order, which came from the TBOY podcast.
August 2025
July bowed out wetter and cooler than much of the month and August opened with winds that made it feel more like spring. It was the 80th anniversary of the atomic bomb attacks on Hiroshima and Nagasaki and the 250th anniversary of Daniel O’Connell. Indonesians protested their government by flying the pirate flag from manga and anime franchise One Piece.
Vogue saw an online backlash against its first AI model photo shoot. A French livestreamer died live on broadcast – in a manner eerily reminiscent of the David Cronenberg’s Videodrome.
Adidaslaunched a collaborative sneaker with Lufthansa. The Ford Transit celebrated its 60th birthday. Nike leans into its ACG technical outdoor brand to drive growth. Seiko celebrated 60 years of making dive watches in a low-key manner with enthusiasts. McDonald’s in Thailand allegedly demanded damages and fired a restaurant manager for having previously been a go-go dancer – who was pictured on her former bar’s social media. It wasn’t clear if it was a franchisee or the Thai McDonald’s partner McThai Co. Ltd who was involved.
Intel CEO was asked to resign by The White House because of his ‘connections‘ to China. Later on the US government takes a stake in Intel. The Pakistani energy sector suffered from renewed cyber attacks.
https://flic.kr/p/2rmo6o8
NASA Jim Lovell who was famous for being part of Project Apollo died.
How August 2025 memed?
In the same way that Che Guevara was a touchstone for rebellion against established authority in the 20th century – the internet has found its own icon. Ibrahim Traore is a coup leader and Burkinese army officer. Traore has become famous beyond the Francophone region, becoming an icon for protestors from Micronesia to the New Zealand Parliament.
September 2025
Autumn weather started in the last week of August, with the rain arriving too late to help out arable farmers in the home counties.
China, Russia and India met as part of the SCO (Shanghai Cooperation Organisation).
https://flic.kr/p/2rqN6ax
China and Russia sign an initial agreement to develop a new high capacity gas line called Spirit of Siberia 2. Oracle’s Larry Ellison becomes the world’s richest man.
ITV celebrated its 70th birthday. Long time online blogging service Typepad closed down. Online news aggregator Techmeme turned 20. Google Docs turns 20 and Google Chrome browser market share exceeds 70 percent. AOL discontinued dial-up internet services in the US and Canada and was put up for sale for $1.5 billion. That’s still less than $1.50 for every disk and CD that AOL ever sent out to consumers in the US and Europe. The UK security services launched the Silent Courier portal to aid leaks by Russian and Chinese sources. Mastodon launched new services for corporates and marketers. Specialist interest online video networks Playeur and History of Weapons and War (think History Channel meets YouTube documentaries) both closed down, subscription based video platforms are hard.
Apple continued to lose key engineers to Meta and launch iPhones. Training LLMs sloppily in one aspect of their roles can make their behaviour malicious in other areas. Chinese company makes world’s fastest production car.
Concerns about an AI bubble started to show up in rate of change in search volume.
https://flic.kr/p/2rFAR4Y
In the face of smartphone bans, American school children dug out iPods, Discmans and Walkmans to still have music while they study or just hang out in class. The UK government tested its emergency alerts system prompting a siren sound and this screen shots on smartphones across the country. There was no corresponding SMS text message to feature phones.
Ron Carroll, a Chicago-based singer, producer songwriter died leaving a body of house music behind. Italian film actress Claudia Cardinale died, she was famous for Fellini’s 8 1/2 and Leone’s Once Upon a Time In The West. Giorgio Armani died a week after his last interview with the FT was published. Robert Redford died aged 89, a day after the FT wrote a style article about the tweed blazer he wore in Three Days of The Condor. It didn’t take long for some wags to talk about the ‘curse of the FT’. Yahoo! News covered off Redford’s ‘role‘ in the nod of approval GIF, which made me a bit sad, given for many people that clip of Jeremiah Johnson was all they’d seen of his career as an actor / director.
https://flic.kr/p/5QtXy4
How September 2025 memed?
Operation ‘Raise The Colours’ saw St George’s flags spring up across England from homes and lamp posts to painted roundabouts. Whilst many of the displays were well meaning, the initative was apparently driven by far right groups. This seemed to be designed to build momentum for a Tommy Robinson rally in London.
October 2025
There was a downpour overnight as September rolled into October. The Labour Party conference had finished, leader Kier Starmer had historically low approval ratings. Storm Amy hit the UK that weekend. Britain lost control of its borders. Data analysed by David Webb showed that Hong Kong had a revenue problem from tax avoidance / evasion of tobacco products. The cause was less clear, it may be cross-border shopping trips, smuggling gangs or more likely both. Webb’s website was shut down on Hallowe’en.
Barclays bought US consumer loans business Fresh Egg.
The FT claimed that the UK government demanded a backdoor to British user data. The Labour Party conference had finished. Ireland elected a new president in a process marred by a large amount of spoiled votes and low turnout. Scandal dogged Labour decision to abandon China spy case – or as former British ambassador with Chinese experience put it ‘appeasement’ and a ‘masterclass in ineptitude’. Chinese conglomerate BYD sells record number of electric cars in UK as Jaguar Land Rover flounders from cyberattack by suspected ‘state actor‘. Mercedes Vision Iconic concept car unveiled in Shanghai, looked like the vehicle the relaunched Jaguar brand would want to build. The grill design mimicked a vintage Mercedes 600 ‘Grosser’ and was a world away from the current nadir of the car brand.
https://flic.kr/p/2rzWYM5
Apple released upgrades of three products with its M5 processor. LVMH offered hope of business growth. Adidas unveiled its football for the next world cup called Trionda which looked like a shanzhai Poké Ball (used for catching and storing Pokemon). Toyota won its ninth manufacturers championship competing in the FIA WRC (world rally championship). 2025 marked their fourth back-to-back championship win.
Indonesia blocked TikTok and then unblocked it when the platform provided user information. Analytics suggested the world usage of social media may have peaked. Amazon hit 200 million US shoppers using Prime. Alphabet celebrated the 25th anniversary of Google Ads.
OpenAI had teething troubles while developing a new consumer hardware product, and seemingly does deals with everyone for $1 trillion+ of infrastructure – by mid-October it’s easier to list who they hadn’t done a deal with. By the end of October, OpenAI announced for-profit business. Concerns about an AI economic bubble became mainstream. EU looked to promote AI digital sovereignty. Amazon Web Services had an outage, Gigabrain announced the shutdown of their Reddit search tool and pivot to Aire AI video. NHS announced major productivity benefits from Microsoft Copilot trial.
Palantir CTO Shyam Sankar criticised Jensen Huang and Nvidia (at the head of a vanguard of large American multinationals) on their continued investment in China. The title was subsequently changed on the digital edition of the op-ed in the Wall Street Journal to a more generic ‘Why the China Doves Are Wrong.’
Actress and director Diane Keaton died leaving behind a diverse body of film and TV work. I thought her role in The Little Drummer Girl is her most underrated performance.
How October 2025 memed?
My favourite one of the five ‘core’ trends Jing Daily on Chinese social media ‘fits’ was goblincore.
The name tells you everything that you need to know. The looks seems to be inspired by video games and cosplay that borrows heavily from Tolkien, who in turn borrowed from European folklore.
Escapism with a hint of darkness made a good deal of sense in a time of high youth unemployment, economic uncertainty and technological upheaval in China.
November 2025
The end of October was wet and blustery. The Economist came out and said that western government debt was at levels unseen since Napoleonic times. Donald Trump threatened to sue BBC. Vaping overtook smoking in the UK. Starbucks sold the majority of its China operations to a local private equity investor. Sony launched a cheaper Japan-only Playstation 5. Funko announced that it would struggle to continue as a going concern due to its high debt level. Celebrations for the 85th anniversary of Bruce Lee got underway.
Palantir had great sales results, but spooked investors. Microsoft admitted that its efforts to build out computing power for LLMs was limited by access to data centre electrical power.
Some of the major studios in the porn industry including Aylo who runs Pornhub came together to establish a code of conduct. Why now? China’s equivalent to Grindr have been withdrawn from local app stores.
Shein keelhauled by the French government due to it selling ‘child like’ sex dolls online. Israel gets rid of Chinese cars in its vehicle fleet as it can’t the vehicles against espionage. An executive at L3Harris was jailed for selling secrets to the Russians. BYD announced UK launch date for Porsche 911 rival.
RTÉannounced a new daytime line-up for its week day daytime programming on RTÉ Radio 1 to take it through the end of 2025 onwards. Christmas advertising arrived even earlier than last year. WARC claim that advertisers were following consumers who were starting Christmas shopping research earlier. John Lewis’ effort seemed to be a ‘homage’ to the imagery of Charlotte Wells’ film Aftersun. Nick Asbury wrote the best (all be it over the top) analysis of the advert.
Early research on generative AI produced ad creative had lessons on the best approaches to get effective creative. IPG UK revenue dropped 8.4% quarter-on-quarter in advance of its purchase by Omnicom. Omnicom completed purchase of IPG, a critic described the deal as ‘two drunks leaning on a lamp post‘.
Nigo’s streetwear brand Human Madelisted on the Tokyo Stock Exchange.
Private equity company Vista claimed job cuts were due to AI automating tasks. One in five UK companies expected to follow Vista’s example in 2026. Law firm Clifford Chance let go of 10% of back office staff due to automation and offshoring.
Wang Fuk Court in Tai Po caught fire with the flames spreading from tower-to-tower. The whole of Hong Kong went into mourning. At least 146 people lost their lives. The Chinese government was concerned that the tragedy might spark protests.
How November 2025 memed?
6-7 featured ambiguously on a rap track and was then picked up by teens to mean everything and nothing.
December 2025
The US government published their 2025 National Security Strategy on The Whitehouse website. December started off with rain and Omnicom-IPG related firings playing out in near real-time on Reddit. The share price was up 0.14% by the close of the market in New York. More job cuts were expected as Omnicom hadn’t reorganised its own portfolio of agencies. A presentation that captured the zeitgeist of social media marketing for 2025 was published.
https://flic.kr/p/2gv9mSj
Jimmy Lai, who founded Giordano and The Apple Daily was convicted on two counts of conspiracy to collude with foreign powers and one count of conspiracy to publish seditious materials. The UK government response was weak, the US one slightly stronger.
UK consumer spending dropped at fastest rate in four years. UK arms of discount supermarket brands Aldi and Lidl sold Christmas vegetables including brussels sprouts, turnips, carrots, parsnips and potatoes for 8 pence / bag, (or 84 – 94% discount).
WARC has research to show that global advertising spend is growing faster than the economy – but that incremental gain is accruing only to the major online platforms.
https://flic.kr/p/2rLgZeh
Prada closes its acquisition of Versace. Nike announced more changes in the boardroom. Superdry and Nike got called out for greenwashing claims. Toyota launched the GR GT sports car. Unilever ice cream spin-out ousted independent board chairwoman of Ben & Jerry’s.
Netflix moved forward with a $72 billion bid for Warner Studios and HBO Max. Paramount intervened. Vanity Fair ran a tell-all interview with The White House chief-of-staff. President Trump’s defamation lawsuit against the BBC moved forward.
Facebook sunset Messenger apps for Windows and macOS. PayPal applied to become a bank. The Pax Silica Declaration was signed by nine nations—the United States, Japan, South Korea, Singapore, the Netherlands, the United Kingdom, Israel, the United Arab Emirates (UAE) and Australia to bolster the semiconductor supply chain from Chinese pressure.
How 2025 memed?
https://flic.kr/p/2qPACjF
YouTuber This is Antwon nailed in his description of the year as The Slop Era to capture how generative AI had captured culture in a similar manner to all things internet in culture from about 1994 onwards as the dotcom era kicked off through to the millennial bust.
404 Media discussed the phenomenon at SxSW, specifically why slop content happens.
Much of it was created by more technically-oriented people in the Philippines, the Middle East or South Asia who were looking to go viral. The reason why they did it was not to become famous per se but to gain vitality and get paid by Facebook’s creator programme.
In essence, the slop wasn’t for you or me, but designed to directly target the algorithm and then the creator gets a small share of the subsequent ad revenue. The model worked as a side hustle only because venture-backed AI models are providing a surplus of free tokens to these creators through farmed trial accounts.
By October, ‘AI slop’ was used as a pejorative for any artwork developed with the help of generative AI including a large public art mural in Chicago.
The FT worried about what it was doing to our online experience and work lives.
I have finished my strategy engagement at Google’s internal creative agency and am now taking bookings for strategic engagements. I can start immediately – keep me in mind; or get in touch for discussions on permanent roles. Contact me here.
October 2025 introduction – (27) gateway to heaven edition
I am now at issue 27, or as a bingo caller would put it ‘gateway to heaven’.
https://flic.kr/p/4aWmrF
27 inspired an urban legend of the ’27 club effect’ where a ‘statistical spike’ in fatalities affected musicians, actors and other artists. However in reality there is no statistical spike though Amy Winehouse, Jim Morrison, Kurt Cobain and Janis Joplin all died aged 27.
In the I Ching, the 27th hexagram is associated with sufficient physical and spiritual nourishment – good advice for anyone since we’re going into winter.
This edition’s soundtrack is Coco – I Need A Miracle over Dreadzone – Little Britain put together by MH1. I used to love mashups and bastard pop in the early 2000s to 2010s, especially A plus D and their Bootie nights, which I got to see at the DNA Lounge back when I had to travel to San Francisco while working at Yahoo!. They built a whole genre of out of what would normally be trick recordings you might have played once in a DJ set like Evil Eddie Richards You Used to Salsa.
MH1 carries this on the same grand tradition as A plus D and sent me down a memory hole in my iTunes collection.
Now we have a sound track, let’s get into it.
New reader?
If this is the first newsletter, welcome! You can find my regular writings here and more about me here.
Things I’ve written.
Golden Mile – a collection of documentaries and films that caught my eye, from the last days of the Golden Mile complex that was a centre of the Thai diaspora in Singapore to the oral history of the Google Docs development team.
Nvidia ban in China and more things – a selection of stuff that I found of interest online including articles on Nvidia’s fraught relationship with China as a market.
Tahoe and more things – from the inside steer on Nexperia and the importance of strategic writing for using LLMs to Apple’s imperfect macOS Tahoe.
Books that I have read.
Clown Town by Mick Herron is the latest instalment in the Slow Horses series of books, on which the Apple+ TV series are based. Without plot spoilers, I can tell you that it’s up to the high standards of the earlier books. Herron is as critical of the current Labour government as he was of their conservative party predecessors.
I am just starting in on Andrew Ross Sorkin’s history of the great depression 1929. I hope to update you next month on whether it’s a book that I would recommend.
Things I have been inspired by.
I managed to spend some time with fellow former Yahoo Nick Fowden and we discussed AI futures and the altar of marketing efficiency and performance media over effectiveness and brand building.
Mercedes goes back to luxury
Mercedes-Benz put on a special event in Shanghai that looked like an attempt to reboot the brand. Star of the show was the Mercedes Vision Iconic concept car, this looked like the vehicle the relaunched Jaguar brand would want to build. The grill looked as if it came off a vintage Mercedes 600 ‘Grosser’ and was a world away from the current nadir of the car brand.
https://flic.kr/p/2rzWYM5
Understanding influencer payback is also about understanding the caveats, risks and current limitations in optimisation
The IPA published effectiveness data on (paid) influencers, it is is great to have this data set and shows the continued role in improving the advertising industry. You can expect to see these headlines trumpeted by influencer and PR agencies. BUT, it is worthwhile going beyond the headlines and into the deck presented. My takeouts from the data presentation:
It’s a promising, but limited sample. However overall there seemed to some commonality in results amongst the European markets compared.
On sample selection, the presentation itself says: “Based on sample definition, no campaigns are included where influencer spend was present but did not produce a result at some level therefore 0-25 ROI index likely to be significantly under-reported.” This is key because reading the data at face value gives an overly-optimistic picture of likely influencer campaign success.
The data presented represents bad news for paid social campaigns in particular, and it highlights their relatively poor RoI from the Profit Ability 2 study. What it means: Expect some of the influencer spend to come from the experimental pot within the social platform advertising budget.
Long-term multipliers for Influencers are the highest of any channel in the data, but the tiny difference between television and influencers are not significantly large to be definitive. So further research could see this relationship flip.
The numbers are averages, but Influencer ROIs are much less likely to be ‘average’ with (high and low) extremes alongside outliers much more present (and this is with campaigns giving 0-25% RoI filtered out). There is a much higher risk in terms of spend versus reward, which a responsible agency partner should be disclosed to clients upfront. This huge variance also mirrored in the kind of results seen in Chinese social commerce campaigns as well. What it means: You can’t duplicate success and optimise in the same way as you can by using testing for TV advertising and the like. So for businesses like Unilever that are putting half their spend into influencer marketing – its a high risk endeavour with limited risk mitigation strategies.
There isn’t intra-influencer category analysis based on follower size. Getting paid reach will still be critical, so social platforms will still win.
The research doesn’t cover B2B sectors but subscription revenue model technology clients (Adobe, Canva, Monday.com, Grammarly etc.) may take some hope from the RoI achieved by consumer-focused telecommunications brands.
TL;DR: At the moment influencer represents the worst attributes of both earned and paid media. The uncertainty of earned media, the higher upfront cost of paid media. What it means: be wary of over-promising influencer campaign success, set realistic expectations about the likely wide variance in results. Keep an eye out as further data expands and clarifies the picture.
Chart of the month.
European attitudes to video games
This month’s chart comes from data provided by the European Commission’s Director General CONNECT (Communications Networks, Content and Technology). The breadth and quality of research that they do is really useful to people in my line of work.
The sentiment around video games is similar to what you would have seen around television in previous decades. So video games aren’t in aggregate seen as great for society, but not the complete pox on people that you would see if you ran the same survey for social media platforms.
Things I have watched.
Jean Giraud aka Moebius was a graphic novel artist drawing in the bande dessinée tradition. Moebius Redux is an hour long documentary of Giraud’s career through to the mid-2000s. In it is a who’s who of comic book legends including Stan Lee and Mike Mignola – the creator of Hellboy. It even has an amazing original soundtrack by former Kraftwerk member Karl Bartos.
I remember seeing The Satan Bug as a child and enjoying it immensely. I also read the book that it was based on as my Dad had built up a collection of Alistair McLean and I devoured them from age 11 onwards. I went back and revisited decades later to see if I would still enjoy it. I did, but for different reasons. The premise is based on the paranoia of annihilation that was a main part of the cold war zeitgeist. The wrinkle in the story is that it’s about germ warfare rather than nuclear bombs. Adult me saw the plot as ridiculous, but the cinematography, location, set design and wardrobe floored me. The high security compound of ‘Station 3’ and the various interiors were triumphs of mid-century modern design. The scenery and locations were in the California desert making it an ideal canvas for John Sturges who had previously shot Bad Day at Black Rock and The Magnificent Seven. The Satan Bug was also the start of helicopter based cinematography thanks a newly developed steady cam mechanism.
Following on in the same vein I watched The Andromeda Strain. Just six years separated from The Satan Bug, but stylistically so different. The Michael Crichton novel has a much more coherent story. Much of it is told through jargon and multi-media formats such as a computer driven plotter and a ticker tape running across the screen in the second scene of the film. Where The Andromeda Stream loses out is in its cinematography and style. The set design feels lazy compared to The Satan Bug, the cinematography is competent but workman-like.
I watched the original Russian film adaptation of Solaris. It has been years since I have seen it. Its one of them films that you can watch three times and still pick up new details. Andrei Tarkovsky focused on storytelling rather than special effects which are used very sparingly. I still love that the Soviet city of the future was footage of early 1970s Tokyo. Watching it now the film feels more deconstructed.
The last film this month is an indulgent one of mine. Searchers 2.0 is a modern-day neo western film that thumbs its nose at the Hollywood system. The story follows the revenge quest of two former child actors against their former abuser, a screen writer on the film set. Alex Cox made the film on $100,000 budget with Roger Corman as producer. UK film fans probably remember Alex Cox as the presenter of Moviedrome. he is an accomplished director, screenwriter and the author of 10,000 Ways To Die – the best guide ever written to spaghetti westerns.
Slow Horses season five has been a must-watch TV moment for me. The show runners manage to keep the essence of the books with some creative flair.
Useful tools.
Optimising for macOS Tahoe
Moving from macOS Sonoma to Tahoe meant changing up the versions of utilities I like to use. Titanium Software make OnyX, Maintenance and Deeper.
OnyX y use of OnyX goes all the way back to 2002 and 10.2 Jaguar, various versions of it throughout that time to now. It was very good for doing startup disk related maintenance tasks.
Maintenance provides a general performance tune-up including rebuilding databases and clearing obscure caches.
Deeper is for fine tuning hidden settings across different applications on your Mac.
All three are donationware so be sure to give Joel what you can.
The sales pitch.
I am currently working on a brand and creative strategy engagement at Google’s internal creative agency. I am now taking bookings for strategic engagements from the start of 2026 – keep me in mind; or get in touch for discussions on permanent roles. Contact me here.
Ok this is the end of my October 2025 newsletter, I hope to see you all back here again in a month. Be excellent to each other and get planning for Hallowe’en. As an additional treat here is a link to my Mam’s recipe for barm brack – an Irish Hallowe’en specialism. Let me know how you got on baking it.
Don’t forget to share if you found it useful, interesting or insightful.