Ged Carroll

Category: consumer behaviour | 消費者行為 | 소비자 행동

Consumer behaviour is central to my role as an account planner and about how I look at the world.

Being from an Irish household growing up in the North West of England, everything was alien. I felt that I was interloping observer who was eternally curious.

The same traits stand today, I just get paid for them. Consumer behaviour and its interactions with the environment and societal structures are fascinating to me.

The hive mind of Wikipedia defines it as

‘the study of individuals, groups, or organizations and all the activities associated with the purchase, use and disposal of goods and services.’

It is considered to consist of how the consumer’s emotions, attitudes and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub-discipline of marketing, but has become an interdisciplinary social science that blends elements from psychology, sociology, social anthropology, anthropology, ethnography, marketing and economics (especially behavioural economics or nudge theory as its often known).

I tend to store a mix of third party insights and links to research papers here. If you were to read one thing on this blog about consumer behaviour, I would recommend this post I wrote on generations. This points out different ways that consumer behaviour can be misattributed, missed or misinterpreted.

Often the devil is in the context, which goes back to the wide ranging nature of this blog hinted at by the ‘renaissance’ in renaissance chambara. Back then I knew that I needed to have wide interests but hadn’t worked on defining the ‘why’ of having spread such a wide net in terms of subject matter.

  • ICE-ing

    ICE-ing – a method of protest using vehicles with internal combustible engines

    Sometimes writing posts are a matter of serendipity. I was out walking in Stepney Green and came across a series of electric vehicle charging points. I hadn’t paid any attention to them before.

    Right about the time that I noticed them; I saw that the parking bays in front of the charging points were all taken up by petrol or diesel engined vehicles. This being London were parking spaces tend to be a premium, I took a picture of the dissonant scene and quickly moved on.

    Untitled

    I came in and then read a piece of how truck owners in the US were trolling Tesla supercharging points. Car culture is still huge and overwhelmingly celebrating petrol engined vehicles. But in the US there is a definite sub-text to the protests; one of class war. Metropolitan elite Democrats versus middle America truck-owning Republicans hence ice-ing.

    I revisited the photo that I took earlier in Stepney Green. All the vehicles in the photo were mid-range Mercedes cars with the exception of the Nissan pick-up truck. What would the odds have been of a super-mini in the row of parked vehicles if this was just about parking spaces? Was it British ice-ing

    It didn’t seem organised; but more of an organic system. Some first ‘person like me’ committed the transgressive act of parking in a charging bay. This then gave ‘permission’ for others to do it as well and the spaces filled up.

    There are a number of reasons for a consumer to not want to purchase an electric car when looking for a vehicle:

    • Cost
    • Energy density / range
    • Speed of recharging
    • Charging point network
    • Vehicle choice

    A bigger and harder to crack issue for vehicle manufacturers is one of values. Electric cars don’t have a culture behind them. They may have good road performance but they are the wholemeal bread of the automotive world. Something you should so, rather than something you are passionate about driving. Internal combustion engines won’t go quietly into the night.

    BMW going into formula E and launching the i8 using the design language from the M1 was a nod towards making electric sexy. But on its own its like spitting in a hurricane. One Japanese vehicle manufacturer knew how to make electric (and petrol) vehicles exciting through

    • Customisation
    • Tinkering
    • Community
    • Noise
    • Spectacle

    Unfortunately for the automotive industry that vehicle manufacturer is Tamiya. Tamiya is a Shizuoka based manufacturer of remote control cars for hobbyists.

    Maybe the answer isn’t about marketing but about engineering?

    You can change the fuel without changing the excitement, noise or spectacle.

    Hydrogen powered combustion engines offer similar energy density and performance to petrol cars, but with water as the waste product rather than carbon monoxide. Battery technology currently relies on a lithium and most of the world’s supply comes out of a high desert in Chile – we’ve replaced one finite resource (oil) with another (lithium and rare earth metals).

    Toyota is already experimenting with hydrogen in Japan. BMW have done pilot programmes in the past and hydrogen as been trialled in heavy goods vehicles.

    More consumer behaviour related posts here.

  • T-WOG $ & things that made last week

    Things that made my day this week, apart from spending time with family, introducing my Mum to T-WOG $. T-WOG $ is the Terry Wogan secret pirate radio shows. We also ended up eating surprisingly little Christmas food; none of us really wanted the heaviness of seasonal fare that introduces food coma.

    For those who haven’t heard it, T-WOG $ is Peter Serfinowicz channels Terry Wogan; IF he hosted a show on rinse.fm. He gets the light, deft responses that Wogan perfected for his fan base during his heyday on BBC Radio 2 or TOGs as they were called. TOGs stood for Terry’s Old Geezers and Gals. Serfinowicz then marries this with the call out culture from pirate radio since the late 1980s.

    Terry was unfortunately taken from us going on for two years ago, but his cultural impact lives on.

    To complete the illusion; I just need to find an impressionist who can do a passable impression of Daniel O’Donnell spitting lyrics over drill tracks.

    RuPaul’s tic-tac diet from circa 1993… RuPaul had refined her persona by this time. This was done about the same time that RuPaul had her first album and mainstream success with Tommy Boy Records.

    A more serious interview with RuPaul Charles courtesy of Houston PBS

    Ireland, Brexit and the future of Transatlantic Relations

    An Irish perspective on Brexit. Daithi O’Ceallaigh is a former Irish Ambassador to the United Kingdom, so is likely to have an informed opinion with regards how the Irish government views Brexit.

    Three stories on video game addiction told in I Was A Winner. Its a great bit of film making about an issue that could be the tobacco industry of our time.

    And one last thing as a seasonal bonus

  • Keyboardio + more news

    Keyboardio Blog — December 2018: A startling discovery – one of the worst tales I’ve heard about manufacturing in Shenzhen; this is off-the-hook. Keyboardio have been extraordinarily unlucky. Keyboardio are famous for making custom mechanical keyboards

    Volkswagen ‘readies to write off’ $300m investment in Israeli ride-hailing service Gett – Business – Haaretz.com – digital is a winner takes all environment, or at best an 80-20 duopoly. But I still reckon Uber’s model is BS because they still aren’t profitable. It is an arbitrage play that has failed because it requires public transport to be put out of business.

    Influencers Are Faking Brand Deals – The Atlantic – sounds like a cargo cult, but on social media. Presumably they think some lower tier brands will be impressed and offer them a real deal.

    Ex-Microsoft Intern: Google Deliberately Crippled Edge Browser | ExtremeTech – interesting that Microsoft staff are ascribing behaviour (product bundling) to Google that they did with Microsoft Explorer. Although it also wouldn’t surprise me if they were right on this occasion.

    This Health Startup Won Big Government Deals—But Inside, Doctors Flagged Problems | Forbes – interesting inside tale of Babylon Health. Interesting especially in the light of IBM Watson Health’s failure

    Defiant Xi Jinping Says No One Can Dictate Reforms to China – Bloomberg – depending how you read this statement “No one is in the position to dictate to the Chinese people what should and should not be done.” This could be defending legitimacy of CCP AND OR Chinese firms and people can do what they like abroad with impunity

    Xi Jinping’s Strongman Rule Comes Under Fire as China Celebrates Deng’s Reforms – WSJ – Xi will never be as good as Deng, just like his Dad wasn’t

    Netflix’s Movie Blitz Takes Aim at Hollywood’s Heart – The New York Times – it reminds me a bit of the ‘New Hollywood’ movement of the 1970s (paywall)

  • Smooth jazz & things that made last week

    I tried to keep the crazy in the week under control listening to smooth jazz. However the week has been just as insane as last week. Huawei’s Meng Wanzhou is out on bail, but Donald Trump cast a shadow on the whole process by a saying that he was quite prepared to use her freedom as a pawn in his trade dispute with China. Telling China that the rule of law is malleable isn’t a good move from a strategic point-of-view. Suddenly everything is negotiable, which incentivises bad actor behaviour. 

    As for Brexit, the words of Danny Dyer still ring true:

    Who knows about Brexit? No one has got a fucking clue what Brexit is… You watch Question Time, it’s comedy. No one knows what it is. It’s like this mad riddle…

    Danny Dyer, Good Morning Britain – ITV (June 28, 2018)

    How smooth jazz originated and took off

    How habit-forming products are made by Nir Eyal. This is all pretty dark and illustrates how modern apps are and web services are made habit forming.

    There are a series of Christmas themed adverts at the moment that riff on Christmas animation The Snowman by Barbour and Irn Bru’s original and belated sequel ad.

    Uber has got into the Christmas spirit by putting a limited amount of toy themed cars out on to the streets of Paris.

    Matt Farah’s Watch and Listen podcasts is one of the better YouTube channels out there. Their interview with Jean-Marc Pontrué, the CEO of Panerai is a level of insight that you wouldn’t normally have. One key observation is that Richemont has turned SIHH into a fan event for their brands as other houses have withdrawn. It is part of a wider more engaged attitude that Panerai takes with its fans compared to the likes of Rolex. I think that its a smart move as luxury is still about experiences.

  • Most popular blog posts of 2018

    It’s that time of year again when I reflect on the things that I’ve done and what I can learn from the year. I wanted to get this out there whilst I still have a bit of respite from the holiday cheer. 

    In reverse order

    Reuse, re-edit and remix – the quality and impact of creative is a key question that is being asked at the moment. Marketers have finally woken up to the power of brand building as well as performance media. Which then begs the question what’s the minimum viable creative tweaks to effective creative that can be used?

    Apple – special event (September 2018) – trying to cut through the formulaic delivery of the company’s new products to understand what where the key salient points. I was surprised that this generated far more interest than a similar keynote at Apple WWDC which was much more interesting. 

    Enron and the net in 2000 – pre-Facebook the net was a much more decentralised place. Enron failed in their vision of a real time market for broadband, so I decided to work out what happened to some of their ‘partners’ at the time.

    Ramblings on consumption – this started off as a collection of disjointed notes I made whilst travelling to see the family in Ireland 

    Recommendations for a marketers bookshelf – you can’t dismiss the power of a good listicle. 

    This wasn’t the internet we envisaged – looking at the media of the 1990s we were promised an immersive visually stimulating interactive experience. Unfortunately we ended up with Instagramers and Facebook

    Throwback gadget: Bose Wave system – I still use a Bose Wave stereo due to the big sound that you get from a compact size. Its modular nature meant that it has weathered the iPod, DAB broadcast radio and internet streaming extremely well

    Jargon watch: zhuang bi (装b) – an exploration into Chinese l33tspeak. 

    Oprah time: Operation Elop – Nokia accounted for 25% of the Finnish economy at one stage and then spectacularly fell from grace, with the iconic phone business being sold to Microsoft. Yet the definitive history of what happened has never been licensed and translated by business publishers. I got to read a crowdsourced translation instead. 

    Things I’d like to see in 2018 – included in this list was innovation in smartphone experience (which we don’t have at the moment), a leaner web and critical thinking around the hype of crypto currencies. 

    My web toolbox – some of the tools that I was using in early July this year. 

    How to use RSS – with so many people now getting algorithmically selected, part of the solution is by going back to RSS and Atom feeds from trusted sites. So I threw together a guide to getting started with Newsblur

    The advertising industry post prompted by WPP’s 2017 financial results – how much of WPP’s difficulties are due to changes in the client and media environment versus WPP’s business?

    Social networks 10 years ago – 2018 will be looked back on in internet history as when the elites finally woke up to the dominance (ex-China) of Facebook, Google, Amazon and Apple. Looking back at 2008, it is hard to believe how much the social network eco-system changed

    Mercedes Benz China Syndrome – Chinese netizens are still jumping the Great Firewall to vilify western brands who reflect views that ‘offend the Chinese people’ – even when this content is aimed at non-Chinese audiences. Mercedes’ offence was an Instagram image with one of their cars and a quote from the exiled Dalai Lama. Dolce & Gabbana didn’t learn from the Mercedes experience. Mercedes and other brands saw the Chinese government get involved in what would be considered to be extra-territorial exceptionism. This mirrors and contrasts with the Chinese reaction to the Canadian arrest of Meng Wanzhou. The Chinese foreign ministry accused the US and Canadian governments of overreach. 

    Oprah time: Directorate S by Steve Coll – book review of Directorate S which discusses the complex relationship between the US war on terror and Pakistan

    Personal online brand – the perennial debate of should you own your own site or build your reputation on someone else’s platform?

    Out and about: Sicario 2: Soldado – I was so looking to this film and felt so disappointed when I got to watch it and was presented with a grand vision at the start that quickly fizzles out to a mediocre homage of the original, with one eye on building a franchise. 

    Dawns Mine Crystal by Yunchul Kim at Korean Cultural Centre – amazing art installation that I was fortunate to see. It moulded art and science as part of the Art @CERN project. 

    The influencers post – a post on the irrational exuberance associated with influencer marketing. I suspect that we’re close to peak influence.

    Chinese smartphone eco-system for beginners – I presume that its very Googleable – this post was inspired and featured a video on smartphones in China by Winston Sterzel earlier in the year. I then put accompanying background information to give it more context for marketers. China is changing a lot, one consequence of this is that Winston is looking to move to the US and visit China occasionally rather than live there, like he has been for the past decade.

    The long and the BBH of it – Binet’s The Long and the Short of it has been a strategists go to reference for a while. BBH pointed out the benefits of expanding the data set. However its easier to snipe from the sidelines rather than doing something meaningful about it.

    App constellations 2018 research – this built on research that I had done in 2014 and 2016. It was the most trafficked post for the first half of the year. It was also the post that took me the longest to research and I managed to lose my archive data file soon afterwards. I will revisit it, but will have to try and pull the data from these images for the basic numbers!

    Innovation: a few thoughts – this post came from the coalescence of many things that were kicking around in August and early September. My friend Nigel Scott had come up with some interesting research on venture capitalists; disabusing any illusion of science in their investment selection. You had ‘struggle porn’ being championed on LinkedIn; which made the wrong correlation between effort and innovation. Finally you have big technology companies with an inflated sense of their manifest destiny a la ‘software is eating the world’ and the hubris of Google, Facebook, Amazon, Tesla and Apple. I pulled ideas from across the board, borrowing a lot from Kevin Kelly’s concept of The Technium. 

    What if stories are brain code – storytelling is treated as a science within the creative  sector. The reality is that its based a pretty shaky base. Whilst the formulation of storytelling is suspect; psychological research indicates that stories are even more powerful than we previously realised. 

    Some data points

    30 percent of the top posts from the first half of the year made the cut through the whole of the year, which surprised me as I thought that they would benefit from additional ‘evergreen’ search traffic.  

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    Lessons learned

    • There is still an interest in long form content and research
    • There was less of an interest this year in purely social platform based subject matter materials
    • Evergreen content doesn’t seem to work as well as previously