Ged Carroll

Category: innovation | 革新 | 독창성 | 改変

Innovation, alongside disruption are two of the most overused words in business at the moment. Like obscenity, many people have their own idea of what innovation is.

Judy Estrin wrote one of the best books about the subject and describes it in terms of hard and soft innovation.

  • Hard innovation is companies like Intel or Qualcomm at the cutting edge of computer science, materials science and physics
  • Soft innovation would be companies like Facebook or Yahoo!. Companies that might create new software but didn’t really add to the corpus of innovation

Silicon Valley has moved from hard to soft innovation as it moved away from actually making things. Santa Clara country no longer deserves its Silicon Valley appellation any more than it deserved the previous ‘garden of delights’ as the apricot orchards turned into factories, office campus buildings and suburbs. It’s probably no coincidence that that expertise has moved east to Taiwan due to globalisation.

It can also be more process orientated shaking up an industry. Years ago I worked at an agency at the time of writing is now called WE Worldwide. At the time the client base was predominantly in business technology, consumer technology and pharmaceutical clients.

The company was looking to build a dedicated presence in consumer marketing. One of the business executives brings along a new business opportunity. The company made fancy crisps (chips in the American parlance). They did so using a virtual model. Having private label manufacturers make to the snacks to their recipe and specification. This went down badly with one of the agency’s founders saying ‘I don’t see what’s innovative about that’. She’d worked exclusively in the IT space and thought any software widget was an innovation. She couldn’t appreciate how this start-ups approach challenged the likes of P&G or Kraft Foods.

  • The Master Switch by Tim Wu

    Untitled

    The Master Switch author Tim Wu is an American lawyer, professor and expert  on internet matters. He is main claim to fame is coining the phrase ‘net neutrality’ back in 2003. He is well known as an advocate of the open internet.

    One needs to bear all this in mind when thinking about The Master Switch: The Rise and Fall of Information Empires. In it Wu posits a natural lifecycle for the rise and maturation of platform and media companies; which he called the ‘long cycle’.

    Wu uses the following companies as examples:

    • Western Union’s telegraph monopoly
    • Western Union-owned Associated Press’ relationship with the nascent newspaper industry
    • AT&T in telecoms
    • The early film industry and the rise of Hollywood studios
    • Apple’s history – though this point is less nuanced because Apple has cycled a number of times between open and closed systems – a nuance that Wu doesn’t fully pick up on

    In The Master Switch, he points about how these companies have moved from open systems to closed systems in order to maximise profits and resist change. Wu then uses these cycle to argue that a repeat of history was under way with the modern internet. In 2010 when the book was written; this would have ben the rise of Google, Facebook and Amazon.

    Ed Vaizey announced that ISPs should be free to abandon net neutrality in the UK and it was abandoned in the US when FCC chairman Ajit Pai was appointed by Donald Trump. More telecoms related content here.

    SaveSave

    SaveSave

    SaveSave

  • Connie Chan + more things

    I love Connie Chan blog posts and presentations. In this talk she covers how Asian applications manage to squeeze so much more features into their apps than their western equivalent to provide a fuller eco-system of services that she terms super-apps.

    Connie Chan isn’t only smart, but manages to talk about Chinese eco-systems in a simple coherent way, which is an art in itself. More Connie Chan related content here.

    Interesting couple of articles on the user behaviour associated voice command enabled speakers – Alexa and Google Assistant have a problem: People aren’t sticking with voice apps they try – Recode and Alexa, We’re Still Trying to Figure Out What to Do With You – The New York Times – (paywall) – the low hardware price seems to be encouraging trial but that’s about it for now

    Nike footwear supplier Yue Yuen to make HK$6.7b from retail arm’s privatisation plan | SCMP – it makes sense given the rise of e-commerce in China

    The staggering scale of China’s Belt and Road initiative – Axios – scale of ambition is impressive but one also needs to think about maintenance. A lot of British laid railway and roads no longer exist due to a lack of maintenance after they left

    Why we post – Interesting UCL project

    For These Young Entrepreneurs, Silicon Valley Is, Like, Lame – WSJ  – for most of the 18 entrepreneurs and investors, and especially for those in their 20s and 30s, last week’s visit largely failed to impress. To many in the group, northern California’s low-rise buildings looked shabbier than the glitzy skyscrapers in Beijing and Shenzhen. They can’t believe Americans still use credit cards and cash while they use mobile payment for almost everything back home – not terribly surprised. Silicon Valley is no longer the place ‘where wizards stay up late’. Agencies work harder than their Bay Area tech clients and it is full of hubris

    The Fall of Travis Kalanick Was a Lot Weirder and Darker Than You Thought – Bloomberg – actually I am not that surprised

    Luxury is thriving in China again, thanks to millennials — Quartz – Chinese millennials start buying luxury younger, and they buy high-end products more frequently, the firm says. (It undoubtedly helps that they have more spending power than previous generations did at their age.) What they’re buying is also different. Bain surveyed about 500 Chinese millennials and found their interests leaned toward casual and street-inspired fashion – Supreme rather than Prada, put into context here

    Luxury Daily | Rimowa undergoes rebrand – on the cusp of their 120 years in the business, reminds me of all the metal stamped information on each case

    Official Google Webmaster Central Blog: Using page speed in mobile search ranking – makes total sense

    Readiness for the future of production | AT Kearney for World Economic Forum – interesting assessement

    Global expectations for 2018 | Ipsos – what the world thinks will happen (PDF)

    The techlash against Amazon, Facebook and Google—and what they can do – A memo to big tech – reading Scott Galloway The Four at the moment, it seems to be the zeitgeist

    Snap confirms reports of up to 24 redundancies in a bid to ‘scale internally’ | The Drum – no, it doesn’t make any sense to me either

    RA: Moodymann: A Detroit enigma – via our Jed

    Huawei – Really Convincing Story, Not. | Radio Free Mobile  – this means that this feature (RCS – Rich Communication Services), like its AI assistant, AI chip and its now commoditised imaging offering will be unable to generate any differentiation for Huawei in its devices. This leaves it exactly the same boat as all of the other Android handset makers who differentiate purely on the basis of hardware

    APAC ads fail at integration, says Kantar Millward Brown study | Marketing Interactive

  • Gaytime ice cream and other news

    Gaytime Ice Cream

    Unilever under fire over Gaytime ice cream in Indonesia | PR | Campaign Asia – no idea where they got that idea, I imagine it could become a cult brand if launched elsewhere. Gaytime ice cream makes me think of a more innocent time in my life when, if I was home from school, I would be sat down with Marie biscuits and a cup of Barry’s tea by my Mum. This was a thinly veiled bribe to be quiet, which wasn’t really needed.

    The reason for this ritual would be a soap opera called Harbour Hotel and a chat show called The Gay Byrne Show. Both where on RTÉ Radio 1. Back then gay could mean happy; or in the case of Gay Byrne it was short for Gabriel. The radio meant that voices from home where beamed into our house around the clock via medium wave and long wave.

    https://youtu.be/hByFDVwiQq8

    Of course, I wouldn’t have mentioned it at my English school as there would have been an ocean of sniggers. The Muslim outrage at Gaytime also mirrors the PC revisionist view of The Flintstones ‘we’ll have a gay old time’ lyric in their theme tune. Apparently its original meaning of happy or fun, was interpreted as being intolerant of the LGBTQ community.

    Business

    The One Number You Need to Grow | HBR – original HBR article which introduced NPS

    Consumer behaviour

    Citizens’ Voices: Insights from focus groups conducted in England for the project, At Home in One’s Past. – Demos – Demos went fishing to understand the effects of nostalgia across Europe (the UK was merely the first interviews that they did).  Instead, Demos got insights into the motivations for Brexit. A lot of this lines up with what I wrote before the vote. What pops in this (subjective) qualitative feedback is:

    • The problems that the Labour Party faces with Corbyn and the general distrust of politicians in what should be ‘heartland’ seats
    • The continued credibility of Nigel Farage
    • The anti-German sentiment. The EU was seen as a German vehicle to win the war again by stealth – this has almost a Basil Fawlty quality to it. But at least some of the panelists believed it was true
    • How the political divisions around the societal change driven by Margaret Thatcher’s government reverberated into the Brexit vote

    Economics

    The continental divide? Economic exposure to Brexit in regions and countries on both sides of The Channel – Chen – 2017 – Papers in Regional Science – Wiley Online Library – interesting research on impact of Brexit across EU

    Retailing

    Amazon Is Thriving Thanks to Taxpayer Dollars | New Republic – The tech giant has received more than $1 billion in tax breaks. The government is also funding food stamps for many of its workers

    Poundland’s naughty elf campaign which riffed on British smut and the ‘Elf On A Shelf’ franchise affected consumer attitudes to the brand according to YouGov. The research is at odds with the overall positive response it got from Twitter (outside the London media-advertising industrial complex) – YouGov | Poundland’s X-rated ads generated publicity, but consumer perception has dropped

    Technology

    Noah Smith on Twitter: “1/OK, a thread about Bitcoin. (but really about nominal vs. real quantities)” – really interesting thread

    Three Thoughts on Day One at CES 2018 – not surprised that computing is moving to the edge as the network represents latency and potential unreliability – think about how cloud failure when it hit Nest devices and IoT obselescence

    Casio AL-1000 – the nixie tube display and ferrite core memory make it a thing of beauty to behold

    Web of no web

    LegalFling – Get explicit about sexual consent – blockchain start-up WTF

    Wireless

    WSJ City | Mega Chip Deal Alarms Some Chinese Smartphone Makers – OPPO and Vivo can be viewed as one company as they both have common owners and sprang from BBK. They are brands aimed at different segments of the Chinese market

    Huawei’s US market dreams ‘harmed again’ after AT&T walks away from smartphone pact | South China Morning Post  – “We have been harmed again,” Huawei’s consumer business unit chief executive officer Richard Yu said in a text message to the South China Morning Post – you can see from later articles how Huawei progressively got their act together in terms of media response though much of the coverage added a thin veneer of analysis whilst repeating the original WSJ article – China’s Huawei hit by last minute collapse of AT&T phone distribution deal | Reuters – the collapse of the deal with AT&T, first reported by the Wall Street Journal, will mean that Huawei will likely struggle to make a hit of its smartphones there as a U.S. mobile carrier would typically promote the products as well as provide subsidies and special package deals

  • Innovation stuckness + more 2018 trends

    There are a number of people who have done great trends / predictions for 2018. I thought that I would focus on what I would like to see across three trends: innovation stuckness, lean web design, machine learning ethical considerations, buffer bloat and redefining what a technology start-up is.

    Smartphones are stuck in a period of innovation stuckness. It is becoming increasingly difficult to justify upgrades to your handset. This has had knock-on effects to mobile networks. In markets where subsidised handsets are the norm like the UK we’re seeing that SIM-only contracts are becoming the norm.

    Apple is trying to innovate its way out of this problem with its work on augmented reality interaction. Consumer media consumption will take a good while to catch up.

    Smartphone cameras are as good as consumers need (at the moment). Displays are now good enough that improvements look indistinguishable. They are also large enough for you to watch Amazon Prime or Netflix during a commute. Mobile wallets are merely a back-up in case one leaves your wallet at home.

    Whilst the app names have changed, much of the smartphone usage now is for the same things I used a Nokia or Palm smartphone ten years ago:

    • Alarm clock
    • Web surfing
    • Entertainment
    • Media playback
    • Communications

    I hope that we start to see smartphones going back to the future and looking at different form factors. My iPhone would be much more useful as a productive device if it was available in a similar form factor to the old Nokia communicator. Different form factors of devices for different users. Gamers would benefit from better controls a la the Nokia nGage.

    Interfaces can make better use of haptic feedback, and be designed to take advantage of more hardware-optimised devices.

    Innovation isn’t only the responsibility of app developers and phone makers. What about a modern 4G version of ‘Enhanced Full Rate’ on GSM (GSM-EFR) ‘hi-fi voice calls’. UK operator One2One launched GSM-EFR on 2G networks in the late 1990s as part of their Precept tariffs, but I haven’t seen any other carrier try to do a similar thing since. Why not? I suspect part of the problem is that ‘innovation’ in your average mobile network provider now is testing vendor products in a lab to ensure they work properly on their network.

    The web has developed a digital equivalent of clogged arteries. Part of this is down to buffer bloat and a lack of lean web design approach. Unfortunately the mobile web has not brought a clean slate approach but hacked together adaptations. A bigger issue is the layers of advertising technology trackers, analytics and assorted chunks of Javascript. Ad tech hammers page load time and responsiveness.

    Share of time spent viewing video content in selected countries using ad blockers

    We’ve seen Apple and Mozilla try to redesign their browser technology to slow down or stimmy ad technology. Consumers are adopting ad blockers to try and improve their own web experience.

    There needs to be a collective reset button. I am not sure if we see a resurgence of the paid web or a kinder lighter footprint in advertising technology. Otherwise we have an unending conflict between the media industry and the rest of us.

    The debate around machine learning in 2017 highlighted a Black Mirroresque dystopia awaiting us. The good news is that we tend to overestimate technology’s impact in the short term. In the long term the impact tends to meet our expectations all be in a more banal way.

    Part of the current problem around machine learning is that Silicon Valley seems to only consider technology rather than the consequences of potential use cases. This needs to change, unfortunately the people in charge of technology companies are the least capable people to achieve it. We need a kinder more holistic roadmap. Legislation and regulation will be far too late to the party. We won’t be able to stop technological progress, but we can influence the way its used.

    Lying in bed ill over the Christmas period, I read that crypto currency mining currently required as much energy as Bahrain. By the end of 2018, it will require as much energy as Italy. That is insane.

    Apart from speculation and buying products on the dark web what is the killer app for crypto currencies? Why is worth the energy overhead? Steve Jobs focused on computing power per watt as part of his vision for laptops and moving the Mac range to Intel. Part of the move to the cloud was about making computing more efficient for businesses and providing computing power over the network for consumers on ‘low power’ mobile devices. Yet almost a decade and a half later, the hottest thing in technology is a grossly energy inefficient process.

    We are starting to see regulators in Korea and China step in to regulate the market and energy supply to miners, but western economies need to look at this. And I haven’t even got on to the ICO (intial coin offering) as Ponzi scheme…

    If you substitute the words ‘fax machine’ or ‘call centre’ for app would Uber, Deliveroo etc be considered as technology companies? I suspect that the answer is no.  A company may use a lot of technology – it happens a lot these days. But that doesn’t make Capita, Mastercard or Goldman Sachs a technology company, lets  apply a bit of critical thinking. I wouldn’t mind, but this same mistake was made in the late 1990s during the dot com boom.

    Many companies including Enron were ‘repackaged’ by management, venture capitalists, investment banks and consultancies (cough, cough McKinsey) as asset-light technology driven businesses aka ‘an internet company’. It didn’t work out well last time. It won’t this time either.

    More information
    Enhanced full rate (GSM) – Wikipedia
    Bitcoin Energy Consumption Index | Digiconomist
    Setback for Uber as European court advised to treat it as transport firm | Reuters
    Other trends reports
    Fjord: 2018 Fjord Trends
    iProspect: Future Focus 2018: The New Machine Rules
    Isobar: Augmented Humanity: Isobar Trends Report 2018
    J. Walter Thompson Innovation Group: The Future 100
    Ogilvy & Mather: Key Digital Trends for 2018 – Whatley and Manson are doing webinar presentations this week if you want to catch them
    Campaign Asia did a nice precise of them all
    Past prediction stuff that I’ve done
    2016: crystal ball gazing, how did I do? | renaissance chambara
    2016: just where is it all going? | renaissance chambara
    2015: crystal ball gazing, how did I do? | renaissance chambara
    2015: just where is it all going? | renaissance chambara
    2014: crystal ball gazing, how did I do? | renaissance chambara
    2014: just where is it all going? | renaissance chambara 
    Crystal ball-gazing: 2013 how did I do? | renaissance chambara
    2013: just where is it all going? | renaissance chambara
    Crystal ball-gazing: 2012 how did I do? | renaissance chambara
    2012: just where is digital going? | renaissance chambara
    Things I’d like to see in 2012 | renaissance chambara
    Crystal ball-gazing: 2011 how did I do?
    2010: How did I do? | renaissance chambara
    2010: just where is digital going? | renaissance chambara
    Predictions for 2009 | renaissance chambara

    SaveSave

    SaveSave

    SaveSave

    SaveSave

    SaveSave

    SaveSave

    SaveSave

    SaveSave

    SaveSave

    SaveSave

    SaveSave

    SaveSave

  • Hidden information design

    I’ve stared at UK mainline railway station departure boards at many times over the years, yet there is hidden information design that I just caught on to. I am usually fixated on the platform number and whether it will leave on time. So it was only this week that I picked up on the hidden information design of this little train ideogram as a footnote at the bottom of each destination on London Euston station’s display. I have been staring at this screen on and off for two decades as I travelled to see families or clients.

    Once you realise that the ideogram is there, it’s a revelation as it gives you a lot of pertinent information at a glance.  Just look at the picture I took of it below

    Untitled

    Ideogram as hidden information design on train departure board.

    The diagram flips, this was the dominant image.  It shows:

    • How many carriages are on the train
    • How full of reserved passengers each carriage is ( in this picture carriages A, B, E and J are very full).
    • Which coaches are first class (in this picture the first class coaches are indicated to be K,J,H & G)
    • A cup periodically flashed over coach C to show that was where the shop / takeaway cafe was onboard the train. (It is very rare for UK trains to have proper dining cars on board now. Instead you buy a sandwich and a coffee from a kiosk on board that you can eat at your seat).
    • That the quiet zone had to be indicated in text because they had pushed the limits of the constrained screen space for the ideogram

    It would be interesting to see if this data was available in API form for apps or web service usage and what could be done with it. More related content here. 

    SaveSave