Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • Stussy soundtrack & other things

    Stussy soundtrack to work to. Stüssy and music have always been a blend. Shawn Stüssy has talked about the soundtrack to his work. Soon after Stussy customers in punk, hip hop and beyond provided a Stussy soundtrack of sorts.

    Stussy stay at home

    The International Stüssy Tribe made up of people who Shawn Stüssy had met as the business grew included Mike Jones of The Clash and Big Audio Dynamite and Alex ‘Baby’ Turnbull of 23Skidoo and Ronin Records. There was also Nigo and Hiroshi Fujiwara in Japan. At the time Fujiwara-san was famous for the Major Force record label. There was even at least one International Stüssy Tribe record.

    1st Vinyl Tribal Gathering of The International Stüssy Tribe
    From my record collection. I suspect that this was done by Alex and John Turnbull of Ronin Records. At least two of their artists at the time (Force & KZEE) feature on the vinyl, and it was pressed in at the same plant that their records were. Lastly, Alex was a member of Shawn Stüssy’s International Stüssy Tribe.

    Now Stüssy has been the soundtrack breaking up a seemingly endless cycle of Zoom calls. You can find all of them here. My personal favourite is Stones Throw records stalwart DāM FUNK.

    Really interesting product design. Russian designers have reached back into technological history to use vacuum tubes (valves) rather than digital or solid state (transistor) electronics that Bob Moog would have used to build his first instruments. You can find out more at APPARATUS Tube Synthesizer by Eternal Engine EMI 

    Interesting presentation on how behavioural science (nudge theory) is used for patient engagement. It is obvious that these techniques could be adapted across product and service design.

    International Jazz Day saw an amazing array of talent performing online.

    A great video about the Barbican complex that was shot in 1969.It is a London that is both familiar and alien to me. The city is now dominated by office tower blocks. The buildings for the Barbican complex of old and new building cheek by jowl. There is some beautiful B-roll shot at different times of the day across the Barbican area. That alone would make this interesting, even before it gets into the history.

  • Demand fall in oil + more things

    Demand fall offers glimpse into oil industry’s future | Financial Times – what this story about fuel demand fall fails to take into account is feedstocks. Feedstocks are precursor chemicals derived from oil and gas that go into materials for pretty much everything we make from medicines, electronics and food packaging to stretchy yoga slacks

    What we Learnt From Accidentally Printing Over a Billion QR codes on Cadbury Chocolate | LinkedInmarket leaders ultimately didn’t see how this potentially large ongoing investment would truly deliver on their biggest challenges (like most brands, driving penetration into relatively light users) and so they pulled the plug on funding what felt like had become a bloated concept. – found via Matt Muir’s Web Curios newsletter. Less a meditation on the woes of QR codes. China and other markets have demonstrated that used in the right way QR codes can be of enormous benefit in bridging the real world / online interface. Instead it highlights the kludgy dodgy business cases in terms of digitalisation of FMCG products.

    Twitter Q1: sales up 3% to $808M as it swings to a loss on COVID-19, mDAUS hit record 166M | TechCrunch – surprised it hasn’t relooked at its direct response offerings like it used to have with cards. There has been a demand fall for brand-based marketing as a brand winter sets in. Personally speaking, the only Twitter ads I have seen recently have been promoting Nokia’s recent financial results

    TikTok tops 2 billion downloads | TechCrunch – but this doesn’t necessarily mean 2 billion users….

    Start Chatting | Reddit Help – back before I joined Yahoo!, the major internet companies (outside of Aol) had moved away from operating chat rooms themselves – allowing Lycos to largely have the business to itself. Lycos even had white labelled offers for some of the other firms, or a transfer of customer base put in place. The reason was the fear that somehow the internet would generate the Pete Townsend effect and make us all ‘curious’ about child porn and bring down the end of the world – or something similar. Yes, I am being a bit sarcastic, but at the time it was a PR issue for these businesses and the gains from chat rooms were marginal. It is interesting that Reddit are expanding into chat rooms, presumably trying to find even meagre veins of revenue with the demand fall in brand advertising both online and offline. It will be interesting to see how things go

    My urge to splurge is over and won’t be returning soon | Financial Timeswhen he thinks back to his public bout of destruction in 2001, he mentions two things that seem relevant to today’s unsettling times. First, a lot of the thousands of people who came to gawk at him began to talk unprompted about their own possessions, and how they really only cared about photos, gifts or things they had made themselves. I suspect a lot of us have thought about what really matters lately. Second, he says people were unexpectedly kind to him.

    Facebook may lose seal of approval that gives ad buyers confidence they get what they buy in advertising, WSJ reportsThe company failed to address advertiser concerns arising from a 2019 audit, concerning how Facebook measures and reports data about video advertisements, the Journal reported, citing a notice from the Media Rating Council (MRC). “These exchanges are part of the audit process. We will continue working with MRC on accreditation, as we have since 2016,” a Facebook spokesperson said. The MRC confirmed that the audit of Facebook is in process but did not provide details, citing its policy.

    HTC’s Cryptocurrency Mining Phone Takes Half a Millennium to Pay for Itself – ExtremeTech – funny as

    Marketers’ strategic responsibilities are eroding away to nothing | Marketing WeekMarketers are becoming more and more responsible for the communication aspects of the marketing mix – with social media, PR, CRM and e-commerce all increasingly under their control as the other tactical and strategic challenges dissipate. By my best estimate, communications should be about 8% of the marketing function’s duties. It increasingly appears to take up almost all of it. I can’t say I am that surprised by this. For all the fetishisation of big data, there is a lot of dodgy decisions being made out there. Brand tracking surveys are not being done, you have major FMCG brands relying on past correlation with Twitter opinions to substitute for more expensive surveys. The marketing communications mix isn’t based on research data but the fear of digital disruption

    Major Malaysian publishing house Blu Inc shuts, 200 staff laid off | Campaign Asia – Malaysian publisher for Harpers Bizarre, Cosmopolitan and Woman’s Weekly. Malaysia hasn’t been hit hard by COVID compared to other Asian markets. This feels like the canary in the coal mine for the media sector in general

    Mediatel News: UK ad market to lose £4bn in spend this year, says AA/Warc – the interesting bit is that the advertising demand fall is both for online and offline channels involved in brand advertising. This doesn’t bode well for brand equity moving forwards

    This Should Be V.R.’s Moment. Why Is It Still So Niche? – The New York TimesThe bad news is that V.R. is still not what sci-fi movies taught us to hope for — a fully immersive experience that transports us to another dimension and gives us all kinds of virtual superpowers. Even the leading systems still lack some basic features and, outside of gaming, there isn’t much you can do on a V.R. headset that you can’t do more easily on another device. Is this a technology issue or a lack of a killer application or compelling content?

    Google Meet Is Now Free For Everyone – too little, too late for Google to try and catch up with Zoom on market share and mind share

    UK ad market to contract by £4.2bn this year | WARC – some interesting anomalies in this. In particular the lack of decline of out of home versus TV, direct mail, radio and magazines

    UK agency staff numbers fall for second year despite growth of media shops | Campaign Live – it will be interesting to hear hypotheses on the why there has been a demand fall in the creative sector

    Disney claims media rights to all #MayThe4th replies to one Tweet – SlashGear – this looks like a social media accident waiting to happen

    Zoom is so popular even a Google exec’s child prefers it, report says – Business Insider – but then Hangouts suck

    China, Offline Retail Isn’t Going Back to Normal | Gartner L2electronics retailer Gome adopted a common strategy for combating the virus in its more than one thousand stores—all customers must undergo temperature checks, masks are mandatory, and the entire big box store will be periodically disinfected. Local beauty retailer Wow Colour similarly mandated that all employees undergo regular temperature checks and wash hands, and specified the disinfectants that will be used to regularly clean its stores. JD even mandated that only three hundred customers are allowed in a store at a time

    The success of the Macintosh ideaThe Mac emboldened a new breed of nonconformists (a composite community of intellectuals, artists, designers, independent developers, mavericks in corporations, etc.) and spurred the creation of powerful Macintosh user groups, such as the BMUG (Berkeley Macintosh User Group), which had a sort of double mission. On the one hand, it was a resurgence of the 60’s counterculture with “roots in The Hacker Ethic and Berkeley Radicalism,” as Stephen Howard and Raines Cohen put it. On the other, it was a pedagogical platform, as Reese Jones explained: “I see two different sets of people in our group: those with computer experience who are just now seeing new avenues to follow in computing, and those with little or no experience who are just now seeing what computing can do. We must provide for the different needs of both, but we have in common that our eyes are just being opened to something new and different.”

    Covid-19 causes a new wave of economic nationalism | Mercator Institute for China Studies – interesting that the bargain hunting by Chinese companies is being led by state owned enterprises – it could be seen as state directed policies and would be relying on a government open cheque book

    Accepting, suffering or resisting: study groups Britons’ response to coronavirus lockdown – ReutersKing’s found 93% of the suffering said they were following lockdown rules completely or nearly all the time, compared to just 49% of the resisting. The latter were around 10 times more likely than the other groups to say they had met up with friends or family outside their home. – The resisting group skewed young.

  • Princes music + more

    I have been listening to this mix of Princes music. Prince had a diverse song book and the mix covers Princes music catalogue in some depth. It gives a great sampling of the talent we lost when Prince died

    YouTube has a cornucopia of content including this great documentary on house music interviewing a succession of insiders to tell the story of how house music became a global phenomena.

    Spoon + Tamago had an article about how public baths in Japan were providing online videos for the locked-down customers. Whilst one might not be able to enjoy a good soak, they can enjoy at least some of the ambience. It rather reminded me of the slow TV programming that Norwegian channel NRK, (if you get a chance to watch them, they are remarkably soothing). More on Japanese related topics here.

    A quick film on the Hyman Archive of magazines. Reputedly the world’s largest collection of magazines according to the Guinness Book of Records. It is more important as a source of cultural insight over time. I do feel that something is lost in the digitising of the archive. Vogue Italia or Japan isn’t only about the pictures but the overall heft and feeling that you have holding the magazine. Digitisation only gets you so far.

    A good presentation to listen to on emerging marketing trends. It calls BS on crypto. I’d have been a bit more skeptical on digital and marketing effectiveness. Terence Kawaja and Geoff Ramsey of eMarketer provides some great data points to back up their opinions on emerging marketing trends. It is refreshing to hear them shred crypto. Their approach to trends is very sensible. I always think about Robert X Cringely’s discussion of trends in terms of surfing. That if you go too early you fail to catch the wave.

  • TSMC to SMIC + more things

    Huawei is gradually shifting chip production from TSMC to SMIC  – this is China decoupling from western supply chains. TSMC to SMIC also has the additional benefit of damaging Taiwan’s leverage on China. More on Huawei here.

    Plastic surveillance: Payment cards and the history of transactional data, 1888 to present – Josh Lauer, 2020 – interesting but hardly surprising conclusions from data-mining

    ‘Furious and scared’: Long before COVID-19, these families knew Canada’s long-term-care system was broken | The Star – issues with Chinese government-owned companies and a complete lack of accountability

    HNA in chaos as internal divisions erupt in public | Financial TimesOne investor who sought to buy a large real estate portfolio from HNA in late 2018 said that the deal fell through because it was no longer clear who was in control of the assets – this is interesting when you start about thinking allegations of all Chinese businesses (like Huawei) essentially being state-directed businesses. Especially when you consider it in the context

    Inside Icebucket: the ‘largest’ CTV ad fraud scheme to date | Advertising | Campaign AsiaWhite Ops has uncovered what they report to be the largest-ever connected TV fraud operation in history, affecting more than 300 publishers and millions of dollars in ad spend.

    Local TV Is Back (With an Assist From Coronavirus?) | The National Interest – yet broadcast TV isn’t in mix when experts talk about advertising at the present time

    What really happens to the clothes you donate | Macleans – interesting complex supply chain for fibres and nothing. Also interesting how grading of garments stayed within the Asian diaspora formerly based in the British colonies of East Africa

    Sorry Huawei, the P40 Pro without Google apps is just too broken to live with – probably one of the best rundowns on how the lack of access to Google mobile services is handicapping Huawei handsets

    China’s top chipmaker says it can match Samsung on memory tech – Nikkei Asian Review – how much of it is stolen technology?

    Contingency planning: where should brands be moving their ad spend? – GlobalWebIndex – an interesting read but needs the additional lens of channel effectiveness as well

    Cam Girls, Coronavirus and Sex Online Now – The New York Times – it will be interesting to see if it continues on post crisis

  • How brands grow part 2

    I’ve been re-reading How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp. Part 1 is well known. It is the go-to bible for consumer marketers written by Sharp.

    part2
    How Brands Grow Part 2 by Romaniuk and Sharp

    In part 2 Sharp and Romaniuk looked at business-to-business marketing, luxury marketing and influencer marketing. The things that I found particularly interesting in part 2:

    • The heuristics around business-to-business marketing are remarkably similar to consumer marketing. This means that even in B2B marketing, the importance of brand building is paramount. This is very much at odds with the way in which business-to-business marketing is practiced
    • Part 2 provides a much needed dose of pragmatic realism on influencer marketing. Influencer marketing carries the most weight with people that would be interested in the brand anyway. It is less efficient than marketers seem to believe. If you look at Unilever at the end of the Keith Weed era; influencer marketing took an outsized proportion of marketing spend that could not be explained in a world of zero based budgeting (ZBB) that the company had brought in
    • Romaniuk and Sharp manage to explain why luxury brands need sustained advertising to sustain their standing despite the very nature of luxury being hard to find (and so discover) unless you’re part of the cognoscenti

    Regardless of your marketing area both part 1 and part 2 will help you to be a better marketer. What immediately becomes apparent is that empirical research done by Sharp and company outlined in part 1 and part 2 are best viewed selectively.

    Fads become orthodoxy in the face of empirical evidence to the contrary. A classic example would be the headlong dash into digital regardless of its role in the marketing mix.

    It would be great if these books were paid attention to as well as read by marketers.