I was prompted to write about collapsing the funnel as a trope that marketers and adtech salespeople tell each other after listening to Jon Evans Uncensored CMO podcast. Jon was interviewing Josh Feldman.
Josh Feldman
Feldman is CMO at NBCUniversal’s advertising and partnerships business. He has been a long-time NBCUniversal marketer. Prior NBCUniversal, Feldman started at Turner Broadcasting, where he took on various roles including national and regional advertising sales roles. He managed client relationships for a range of TV channels including Adult Swim, Cartoon Network, TBS, TNT and TruTV. Feldman’s sales orientation partly explains his collapsing the funnel perspective.
NBCUniversal
Mr Feldman is no longer just selling 30 second TV spots at NBCUniversal. NBCUniversal is a plethora of media properties:
11:05 – The secret to building strong client relationships
14:21 – Funnel marketing and the importance of end of funnel <—–
16:34 – The popularity of Bravo
17:46 – BravoCon
21:00 – The best brand activations at BravoCon
22:51 – How brands can work with talent
24:49 – Being a media partner for the Olympics
27:59 – Josh’s advice on creativity and landing your message
31:39 – Helping smaller brands
Two aspects to collapsing the funnel
Josh’s comment about collapsing the funnel was emblematic of two separate trends going on that he encapsulated in this one segment of the show.
The first is that performance marketers are waking up to the fact that brand matters.
The second trend is the fusion of sales and marketing functions in the business-to-business through account-based marketing or what used to be a sales support function now being lionised as a ‘strategic approach’.
Brand matters
A classic example of what happens if one focuses exclusively on performance marketing is the plateauing of growth that occurred in ASOS. The ASOS story is now often cited by marketing media mix experts as an example of what happens when brand building isn’t used to support performance marketing.
In the noughties and 2010s ASOS was a purveyor of trendy clothing for young people. It started as a copycat brand over time became a competitor to Urban Outfitters and an Etsy-type platform for small vintage clothing and design boutiques.
ASOS took a performance marketing approach to growing its business. Over time it expanded to eventually ship to 197 countries, but 40 percent of its customer base was still in the UK.
Performance marketing drove the customer base, but didn’t drive a significant increase in the number of orders per customer over time.
When we look at the inflation adjusted average basket value, we see a steady decline each year, with a sharper drop from 2021 onwards.
Performance marketing failed to increase basket size, and each customer added was less valuable than the last. Especially when one factors in the complexity of global logistics required for customer deliveries.
This next bit is speculative, but the geographic expansion drove growth as performance marketing based growth in its established markets plateaued.
The business went into reverse after 2020. The reasons for this reversal are likely to be multi-variant including:
Performance marketing plateau.
The bifurcation of the market. At the bottom end, Shein, Temu and TikTok commerce. At the top end luxury brand websites and secondary market platforms like StockX.
Culture. Like other online properties including Buzzfeed and Vice News, ASOS had a millennial user base that has been somewhat aged out.
The cost of living crisis due to post-COVID inflation.
Let’s next think about advertising, in particular Les Binet’s explanation of how advertising really works. In this explanation summarises the conclusions of decades of Ehrensberg-Bass Institute research, alongside marketing science work by the likes of the IPA into a six line explanation.
Advertising increases / maintains sales and / or margins
By
Slightly increasing the chance that people will choose your brand
By
Making the brand easy to think of and easy-to-buy
And
Creating positive feelings and associations
Via
Broad reaching ads that people find interesting and enjoyable
And
Targeted activations that they find relevant and useful
ASOS failed to maintain sales and margins because they focused on targeted activations – that consumers found useful. But the utility seems to have changed over time.
This happened despite ASOS using data science to optimise their marketing with a particular focus on geo-experimentation in performance marketing rather like trialing TV ads in different TV company regions, which marketers have done for the past 70+ years.
This isn’t because Lilia and Clara are bad data scientists, indeed I think they are good marketers using data to inform their decisions. The problem was that the focus was nearly exclusively on performance marketing.
ASOS are an example that has started to persuade performance marketers that brand advertising helps performance too.
ABM
Account based marketing is a strategic approach to business sales. It depends on account intelligence and analysis. This insight is used when an organisation considers and communicates with each prospect or customer account as markets of one.
Target selection becomes important and the criteria is usually focused on the most profitable business.
In existing accounts it is focused on upselling or cross-selling products and services to the customer. The main focus is alignment of marketing tactics with sales management. This moves the focus from individuals as targets to groups of people within an organisation.
ABM isn’t about collapsing the funnel per se but about melding it and reshaping it in the service of the salesforce rather than short term and long term brand with sales.
Welcome to my May 2024 newsletter, I hope that you’re looking forward to the spring bank holiday, unfortunately if like me you’re in the UK – then that was the last public holiday before the end of August. This newsletter which marks my 10th issue. I wasn’t certain that I would get to a tenth edition of this newsletter.
The number ten has a high amount of cultural symbolism from the biblical ten commandments to the ten celestial (or heavenly) stems during the Shang dynasty that marked the days of their week. There were corresponding earthy branches based on 12 day groupings. While the stems are no longer used in calendars they still appear in feng shui, Chinese astrology, mathematical proofs instead of the roman alphabet, student grading systems and multiple choice questionnaires.
New reader?
If this is the first newsletter, welcome! You can find my regular writings here and more about me here.
Things I’ve written.
I wrote a comment that struck a bit of a nerve about being asked to do a project ‘for my portfolio’.
Omakase and luxury futures. In the face of all the changes facing the luxury sector, is the answer learning from the Japanese tradition of omakase?
April marked the 20th anniversary of Dove’s campaign for real beauty. I took a slower approach than the LinkedIn hot takes to reflect on its legacy.
How behavioural science can help optimise the response to a coffee shop problem.
I saw clear parallels between car touchscreens and the changes that digital music instruments went through in terms of design and adoption.
I have had Alex Kassian’s cover version of the Manuel Göttsching classic E2 – E4 on heavy rotation. It was released just in time for the Ibiza season and has Mad Professor remixes dubbing out the balearic vibes for all the deep house shamans.
Books that I have read.
After Watches and Wonders 2024, I finally managed to get the time toreadRolex Wristwatches: An Unauthorized History by James M Dowling. Dowling is the person that the pre-owned watch market goes to for authentication of really old or unusual Rolex models. His history of the company, while unauthorised, had the collaboration of early Rolex staffers. What comes out is an interesting tale of adaption. Rolex started off as a UK reseller. The company innovated due to client needs and somewhere along the way because the luxury watch manufacturing giant we know today. What becomes apparent that their success was partly down to timing, circumstance and a belief that you change nothing, unless you’re making it better. The last point is something that product managers the world over could learn from.
David McCloskey’s Damascus Station came highly recommended as leisure reading. My taste in espionage fiction is more towards Mick Herron and John Le Carre rather than the more action orientated. This book had enough intellect and imperfection to make me put up with the James Bond factor.
I am at the time of writing working my way through Nixonland by Rick Perlstein – which I started before the student sit-ins against the conflict in the Gaza strip happened. More on this book once I have finished it.
I like watches, the design and quality of engineering that they represent and even the sound of them ticking away, but I generally don’t enjoy Hodinkee interviews. However, when they interviewed sneaker legend Ronnie Fieg I watched it. Fieg’s story around his watches is amazing, with each watch marking a milestone.
TML Partners and Accenture Song have done an interesting report on ‘the future of intelligent marketing performance‘ – basically CRM and e-commerce based on a impressive roundtable of marketers. What immediately struck me was how many of the problems would haven written about in a similar way a decade ago. We are constantly in a state of digital transformation, that is starting to feel more like ‘digital treading water’ now. It is due to relatively short organisation memory and lack of a ‘learning element’ in organisations.
Back when I worked in Hong Kong, I got to work on Colgate alongside other agencies. The work that I was doing was in association with the dedicated agency Red Fuse which was the umbrella for all WPP work. I was eventually shut down from working on it by APACseniormanagement from my own agency at the time; due to internal agency politics that I long gave up trying to understand.
While I was working on the project, I got to meet Jason Oke who is now in charge of global client relationships at Dentsu in New York. Jason appears on the Google Firestarters podcast discussing how to get great advertising ideas made. Some of the thoughts are timeless and echo the advice of Ogilvy on Advertising. It’s well worth listening to.
BBH Singapore Cultural Bleats newsletter
Every agency has some sort of email newsletter, but one that stands head-and-shoulders above other agencies is BBH Singapore’s Cultural Bleats. I promise you once you get past the name, it’s brilliant. The premise of the newsletter is that they put together interesting cultural things to act as useful provocations. This is exactly the kind of thinking, curation and sharing that planning and strategy teams should be doing if they aren’t over-committed on Workfront. A prime example of the kind of thing that Culture Bleats might pick up on is how rich people no longer appear to eat due to Ozempic and meal replacements like Huel.
Dow and Procter & Gamble announced an agreement to make a proprietary way to recycle mixed plastics. I am all for improving recycling of plastics, but having a proprietary method adds complexity into a recycling system that’s already unfit for purpose. I hope that once commercialisation happens P&G will follow the example of Unilever who freely licensed its more efficient aerosol cans to other manufacturers who were interested in the technology.
The Norwegian government published the results of its Mannsutvalgets or Men’s Equality Commission. The report goes into policies across several areas here (in Norwegian). It has some interesting findings that echo think tank thinking about the intersection of social class and opportunity outcomes.
Some of the content around health is particularly interesting Dagens Medisin covered some of these findings, you can see a translation of their article here. However some of the findings in health did make me wonder. It notes that men in Norway live shorter lives than women and considers this to be an equality challenge. Most writing I have seen around the gender mortality gap see it as a biological given rather than a ‘gap’. It felt like greater research was needed to support this reframe in science rather than a well-meaning aspiration.
The report calls on the Research Council in Norway to take up the challenge of improving the knowledge base on many of the issues tackled in the report. The commission acknowledged data-related challenges and wanted revised statistics / indicators for gender equality so that they reflect the equality challenges of boys and men than are currently available.
If you have semiconductor clients and haven’t been on Malcolm Penn’s Future Horizons semiconductor industry awareness workshop, you’re in look he’s running it again on June 18th. I started my agency career working on technology hardware, gadgets and semiconductors – the Future Horizons course helped no end. I went on to work for numerous technology clients including AMD, ARM and Qualcomm.
Finally this essay on human creativity provided a lot of fuel for thought. It pulls together a multi-variant model for why human creativity is on the wane.
Factors included:
A childhood lack of free time for play and imagination. Instead children have much more regimented structural lifestyles today.
Massive access to more cultural artefacts than we could possibly consume from around the world at the touch of our fingers. The unknown space is now limited and so there is less opportunity to be creative within it.
Science and technology innovation is connecting less disparate areas of knowledge in order to make a ‘thing’.
Stimulation is focused rather than a wide range of stuff, rather than washing over us.
Things I have watched.
I have found myself watching less Netflix over time. Then Netflix moved from getting paid through the Apple app store to wanting a direct payment and bumped the price up. So a mix of inertia and not wanting to watch a compelling show or two has meant that I have consciously uncoupled from Netflix for the time being. I will probably go back when I have a good enough reason. In the meantime, I am buying the odd Blu-Ray or DVD here and there instead. It seems that I am not the only one who has taken this approach.
Amazon Prime Video seems to have a bipolar personality between Apple TV+ level tentpole content and a wide range of trashy films, some of which deserve the moniker ‘cult cinema’. Red Queenfits into the former category rather than the latter. It is based a series of books by Juan Gómez-Jurado. I have just started reading the book Red Queen, but the TV series is compelling. I didn’t realise that I had managed to watch four episodes in one sitting.
I went back to watch the Alain Delon Traitement de choc aka Shock Treatment. Delon plays Dr Devilers, the proprietor of a clinic on the Brittany coast. The clinic focuses on rejuvenating tired wealthy clients with spa treatments, special diets and infusions. The middle-aged patients at the clinic are true believers and as their treatment happens they become more child-like as the rejuvenation happens. The dark side of the clinic is that the serum comes at a price. A new patient finds out what actually happens and what plays out is a French New Wave allegory that touches on similar ethical health concerns, rather like the film adaptation of John Le Carré’s The Constant Gardener.
My internet went down and I managed to work my way through The Street Fighter Trilogy starring Sonny Chiba and made famous by the Tony Scott-directed True Romance. The Street Fighter series was a key influence with Quentin Tarantino, who wrote in their role as a plot device in True Romance and had Sonny Chiba appear in his Kill Bill series. All of the films feel a bit hackneyed in a post-John Wick world, but the first instalment is hard-bitten. Given the torrent of films coming out of Hong Kong at the time, The Street Fighter films stood apart with their unflinching violence displayed on screen. They became the first film in the US to receive an X certificate for violence alone.
Along with the Shaw Brothers boxsets and Bruce Lee’s filmography, the Street Fighter trilogy, is essential viewing for both Asian cinema buffs and martial artist movie fanatics.
How do the sequel films stack up? The second and third film in the series have a bit more playfulness and off-kilter aspects to them similar to films of a similar age made as spaghetti westerns. Sonny Chiba’s 1974 trilogy typify the martial arts craze that swept western cinema in the early 1970s onwards. In the UK, The Street Fighter was called Kung Fu Street Fighter. The likely reasons were two-fold, a similarly named Charles Bronson film and the glut of Hong Kong martial arts films being shown.
The Source is a French police procedural series that shows the cat and mouse game between a French Moroccan crime family and the police tasked to catch them. I am in a few episodes and really enjoying the show so far.
Useful tools.
Email charter
My friend Marshall mentioned this email charter on LinkedIn. Share it with anyone you work with to improve the quality and volume of team communications. Much of it is about level setting expectations. More about the email charter here.
Martin
Martin is an app that integrates Claude-3, Deepgram’s Novo speech to text service and GPT-4 Turbo to interact with Google personal productivity software including Google Calendar and Gmail. Conceptually it’s a better Siri-type digital assistant. I have heard good things about it, but don’t rely heavily on Google services myself, so your mileage may vary. More details here.
Magnet
Magnet is a handy piece of software that keeps your desktop organised. It was recommended to me by a friend who codes software for a living. It is particularly handy for keeping ‘presence’ based channels (like Slack, Teams, Mail.app together on one screen as a ‘war room” type view and having creation on another screen. It even works if you use your screen in a vertical orientation.
PamPam
A service that allows you to create and share maps. You can import maps in various formats or describe it in text for PamPam to render it. Strangely useful.
Scribd downloader
I am not sure how Scribd managed to digest so many resources and hide them behind a paywall. But this might be the antedote if you have something specific that you need.
The sales pitch.
I have had a great time working on a project with GREY & Tank Worldwide. I am now taking bookings for strategic engagements for a bit of time that I have in early to mid-June; or discussions on permanent roles. Contact me here.
The current debate over car screens / car as computer design reminded me a lot of the journey that synthesisers have gone through.
I went down this train of thought on car screens thanks to a LinkedIn post by Nic Roope, reacting to an article published in Car Design News in praise of push buttons.
There is a view in car circles that the reliance on screens to mediate so many of the functions of a car can be a bad thing. I can understand it. For enthusiasts driving a car is still a very analogue experience including the haptics of direct steering connectivity and a manual gearbox.
I would be remiss if I didn’t share the opinion of Doug DeMuro who argued the case for screens in terms of two reasons:
Costs. Buttons cost more money and there would be the associated connectors. Modern vehicles offer such a range of controls, that doing them in buttons rather than soft buttons and car screens would be cost and space prohibitive.
Technological momentum. DeMuro essentially articulates a position similar to Kevin Kelly’s concept of the technium in his book What Technology Wants. Kelly uses a biological metaphor of progress as an organism or Gaia type metaphor that keeps growing and moving at its own pace. While Kelly has been accused to techno-mysticism, we do know that the development of key technologies like television or the light bulb were happening at the same time in different parts of the world in isolation from each other – there had become a time when they were inevitable.
the greater, global, massively interconnected system of technology vibrating around us
DeMuro’s first point is based on the proposition that all this extra control in car screens is a good thing. Do we really need to have car interior mood lighting? And if we do, do we need to have colours that result in night blindness and make the car interior looks like a booth at a bottle service bar in Dubai?
For some drivers, the answer will be no.
Different car manufacturers have had different models that do very different things. One of the philosophies articulated most by car enthusiasts is that of Lotus cars founder Colin Chapman “simplify, and add lightness”.
Chapman’s design ethos was very in-tune with the likes of mid-century thinkers like polymath Buckminster Fuller and those he influenced notably architect Sir Norman Foster.
Chapman’s world view wasn’t perfect his vehicles were fragile and had quality issues, partly due to his daring use of new materials and techniques influenced by aerospace. It’s also a world away from the Tesla approach, where the vehicle can’t be started up without the screen even as a ‘limp mode’ function.
Instead the Tesla pickup and car screens are infested with boondoggles including:
A video of a fireplace filled with burning logs
A game that allows you to break the windows of a virtual CyberTruck
Customisable horn sounds including celebrity voices
A pre-programmed light show
Modern car economics.
Car screens have advanced in tock-step with the move towards an electric car future. A technology transition at the best of times is difficult, but the car industry has other problems that will impact consumer views of vehicles.
Consumer choice.
In the 1970s cars cars seldom lasted over a decade, but due to improvements in corrosion treatment and car design that removed water traps the potential life of a car was extended. Given that classic cars are much less damaging to the environment. The average classic emits 563kg of CO2 per year, yet an average passenger car has a 6.8-tonne carbon footprint immediately after production. This means that a new car would need to be run for several years to achieve a similar climate ‘payback’ and older cars can be attractive for consumers, if they meet their needs reliably.
Vehicle affordability.
Over the time I have held a driving licence, the secondhand car market went from being the dumping ground for fleet sales to the Alice In Wonderland after effects of the lease agreements that drove new and nearly-new car sales. The financialisation of the car market isn’t without risk and has been considered a possible future risk in the way that consumer finance and home mortgages have been in the past.
So what do car touchscreens have to do with synthesisers?
In order to answer that question, we need to go back in time. Massive steps forward in electronics had inspired research into different ways of creating sounds based on modulation techniques used in radio broadcast signals for decades. In the 1960s digital technology was also moving forward and provided a more stable base for FM synthesis. Stanford University scholars worked with Yamaha technologists to turn FM synthesis into a product.
The first instrument that it appeared in was the New England Digital Synclavier, who had licensed the technology from Yamaha. The Synclavier, was a couple of racks full of computer storage, a processing unit, cooling and audio interfaces. This was all connected up to a monitor and a keyboard. Over time the Synclavier would evolve into the ancestor of the modern digital audio workstation (DAW) like Apple’s Logic Pro app.
1983, comes around and Yamaha is finally ready to launch a mainstream product featuring FM synthesis. it also features MIDI, a standard that is still used to control musical instruments (and other studio equipment) remotely. Roland had released a couple of devices that supported the standard.
But Yamaha’s DX7 proved to be the blockbuster product. At that time electronic music was a niche interest and instrument manufacturers would be very lucky to sell 50,000 units. Yamaha sold over 300,000 units in the first three years of sales over its 7 year life and 10,000s of more devices of the DX and TX families.
Digital changes the interface
Analogue synthesisers wer full of switches and dials. This Oberheim synthesiser above, isn’t that different from its analogue predecessors from five decades prior.
The DX7 was a very different beast, it couldn’t have a dial or button for every parameter, rather like modern car screens with endless settings. So it had a few buttons which changed their function depending on what the synthesiser. A few earlier models had limited sales with a similarly spartan approach, but the DX7 mainstreamed the idea.
A few things happened that might be instructive for how we now think about car screens:
Other synthesiser manufacturers like Roland and Korg copied Yamaha’s approach to interface design. Some of them tried using devices like jog wheels to provide additional intuitive control, in a similar way conceptually to BMW’s iDrive interface for its car screens.
Software companies looked to fill the gap to provide a better interface, which eventually begat modern software digital audio workstation applications like Logic Pro. We might see similar developments sold for cars, and this is likely the opportunity that the likes of Apple CarPlay sees. There is consumer demand to support it.
Despite the obvious benefit of soft button driven instruments, there still remained a strong demand for analogue controls. Now there is a strong demand for tactile interface controls and old style synthesis. In the car world that would equate to providing car enthusiasts with analogue experiences, while the mainstream goes to Tesla minimalism of the car screen. We can see this in the design of Hyundai’s analogue feeling performance electric cars that try and emulate a manual gear box and Ineos’ switch gear that owes more to aviation than automotive manufacturing.
One of my friends who I first met when we were working on global brands at Unilever, took a change in career running their own chocolatier and coffee shop at a lovely market town outside London.
Coffee shops for years have had a nice line in selling branded insulated cups. The rationale is that these cups can be re-used and act as branded marketing for the shop. In the past you have had a push on using these insulated cups in the name of going green. There was a mix of take-up, but adoption was increasing over time.
The barriers to using re-usable cups include:
Having a cup big enough to take your drink. Coffee shop chains offer their branded cups. And if you don’t want to be a Café Nero billboard, you can buy cups from the likes of Stanley that will keep your drink warm for up to eight hours.
Having your cup with you. For drivers having a cup and a cup holder in their vehicle is easy enough. the challenge is when they take it into the home or workplace to clean the cup. They need to remember to have it back in their car. Public transport users have a similar problem but need a bag to hold their cup and their work ritual paraphernalia. One of the benefits of a single-use cup is not having to remember.
Having to wash the cups. Coffee shops have to wash cups used by people drinking in a coffee shop, but customers coming in with re-usable cups would need an immediate clean. I did notice in a Starbucks in a Hong Kong neighbourhood that customers left their cups overnight with the shop. However for most shops relying on customers to clean the cup themselves and a quick blast of steam from the coffee machine cappuccino function should be enough.
Customer habits
Pre-COVID the coffee shop problem looked as if it was being slowly but surely being addressed. This was because a significant minority of customers were going to their local coffee shop near work or home with a reusable cup. You are building a smaller habit with a bigger habit as a trigger: taking your reusable cup with you as you leave home prepared for work.
COVID-19 changed the whole coffee shop experience. Insurance companies had already been pushing store-owners towards cashless transactions. But now hygiene had its place as well. We were divided from baristas with a sea of perspex and reusable cups were not accepted.
Wider daily routines were broken with working from home, and the atomic habit of a daily caffeine fix was shattered. There were other aspects going on as well. Consumers got used to making coffee at home, or not going into their workplace at all. A regular coffee habit has been more difficult to reform due to hybrid working and the cost of living crisis probably hasn’t. helped the coffee shop problem either.
Back to my friend’s coffee shop
So back to the discussion that inspired this post:
We give a 30p discount for bringing your own takeaway cup, but out of the almost 400 takeaway drinks we’ve served in the last week only 11 times have we been able to give this discount. We’ve started talking about how we can help facilitate this behaviour change more as part of our sustainability drives. One idea being explored is to actually start charging for takeaway cups rather than discounting for bringing your own…
This equates to less than 2.75% redemption rate. My take on the coffee shop problem is outlined below:
Reduce friction and doubt: Tell people you will accept any takeaway cup that has room to hold the coffee (if its bigger thats fine).
Optimise any behaviour change activities that you are likely to implement: a Phil Graves research outlined in Consumerology supports the heuristic that positive reinforcement tends to be slightly better over time. But one thing to remember is that behavioural change is a war of inches. For instance reframe the above statement ‘In just one week we’ve already helped almost 3 percent of our customer base move to reusable cups’. This then becomes a social proof that encourages consumer reading the copy to be part of a growing movement.
A cup ‘fine’ might be like a sin tax – this paper on late pick up fines at an Israeli childcare centre is often quoted in behaviour change books. Here’s a synopsis of story laid out in the research paper. In day care centres in Israel, economists tried to help schools identify ways to reduce late pick-ups. Economists conducted a study by announcing that any parent arriving more than ten minutes late would pay a $3 fine. After the fine was enacted, the number of late pickups promptly went up by 100%. As soon as parents had the option to pay a small fine and avoid the guilt of making a teacher wait, they took it en masse.
Mobilizing for Monuments is an interesting brand collaboration. Flickr was a natural partner for the the environmental charities due to it being the destination community for serious photographers. Rivian also makes sense, given that they make electric all-wheel drive vehicles – which presumably have a lower carbon footprint.
The Mobilizing for Monuments road trip film that highlights the benefits of the brands involved as well as the conservation messaging. Rivian gets to showcase its vehicles at a time when Tesla’s Cybertruck has a reputation that’s gone from a must-have vehicle to a dog’s dinner. The thing that I am most curious about Mobilizing for Monuments is where Flickr takes it next? Test
Ray Kurzweil expands on his idea of The Singularity
This MIT Initiative on the Digital Economy talk is very pertinent given the current debates that copywriters seem to be having around automation and LLMs. Mina Lee takes a social science approach to her investigation to LLMs including an evaluation model.
Reinvent the model
Swedish fashion retailer Lindex has looked at diversifying its models across its advertising and marketing materials. It is also re-examining beauty standards and the related pressures that its customers face. This a long term process that they have described as ‘Reinvent the Model‘.
Spotify (at least in the UK) have done a great job supporting strategists and planners with case studies and research reports over the years. This time they have collected a selection of UK-specific campaigns on their platform demonstrating its strengths.
Channel 4 Streamland—an in-app experience, which personalised show recommendations for Spotify users based on their listening habits.
Hyundai did a video takeover for their campaign to get consumers to pronounce their name authentically.
