Consumer behaviour is central to my role as an account planner and about how I look at the world.
Being from an Irish household growing up in the North West of England, everything was alien. I felt that I was interloping observer who was eternally curious.
The same traits stand today, I just get paid for them. Consumer behaviour and its interactions with the environment and societal structures are fascinating to me.
The hive mind of Wikipedia defines it as
‘the study of individuals, groups, or organizations and all the activities associated with the purchase, use and disposal of goods and services.’
It is considered to consist of how the consumer’s emotions, attitudes and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub-discipline of marketing, but has become an interdisciplinary social science that blends elements from psychology, sociology, social anthropology, anthropology, ethnography, marketing and economics (especially behavioural economics or nudge theory as its often known).
I tend to store a mix of third party insights and links to research papers here. If you were to read one thing on this blog about consumer behaviour, I would recommend this post I wrote on generations. This points out different ways that consumer behaviour can be misattributed, missed or misinterpreted.
Often the devil is in the context, which goes back to the wide ranging nature of this blog hinted at by the ‘renaissance’ in renaissance chambara. Back then I knew that I needed to have wide interests but hadn’t worked on defining the ‘why’ of having spread such a wide net in terms of subject matter.
I don’t care that much about the comings and goings of the Royal Family, let alone minor players like Harry and Meghan. I am a citizen of a republic not a subject of the Windsors. I can remember watching the first wedding of Princess Anne on our black and while television. But beyond the sound of the wedding march; I really didn’t have much of a clue of what was going on. My Mam went around the kitchen doing what she needed to be done. This was on in the background, but didn’t feel important.
By comparison, watching the state funeral Eamon de Valera; had much more of an impact. I could feel the seriousness of my grandparents and my Uncle who lived on the family farm watching the procession of the flag-draped coffin through Dublin to Glasnevin cemetery.
I have been vaguely aware of controversy surrounding Harry and Meghan, but not the detail. I know, that if I asked, my Mum would be able to give me a blow-by-blow account while my Dad would roll his eyes. If you’d have asked me three months ago if I would have been writing part of a post focusing on Harry and Meghan, I would have expressed a strong doubt.
South Park
That all changed when they saw South Park’s episode about Harry and Meghan’s ‘worldwide privacy tour’. It seemed to be a lightning rod for their collective doubts about the couple. I then had to give them a crash course on the cultural relevance of South Park. Hong Kong friends didn’t ask about Harry and Meghan, but instead asked why South Park used Harry and Meghan to pick on Canada?
Pink Floyd released their seminal album The Dark Side of The Moon in 1973. The album went on to be very influential in the decades to come. I first heard of the album in primary school, Mr Garrett talked about seeing Pink Floyd perform The Dark Side Of The Moon – Live At Wembley. I am not sure if he actually went to the concert or saw the film of it.
He was considered our coolest teacher with tales of swimming across the Suez Canal and having a dark green down belay jacket as a winter coat. This was before technical wear became mainstream.
Anyway back to The Dark Side of the Moon. It influenced so many different genres of music and subcultures. It was a popular soundtrack for relaxing at home and beloved even my the mod revivalists that I knew.
The reality was the the psychedelic aspects of the 1960s and 1970s had large scale youth appeal well into the late 1990s.
The voice recordings and ambient noise influenced sampling culture, though Pink Floyd wasn’t always happy about it. The alarm clock sound on Time was sampled by The Prodigy and Bomb The Bass were declined permission to use a sample from Money on a track dropped from their second album Unknown Territory.
Ambient rooms in clubs would see The Dark Side of the Moon and later Wish You Were Here albums played regularly. To celebrate the 50th anniversary, Pink Floyd launched an animation competition.
Generative AI was one of the go to techniques that artists went to in order to match the cosmic nature of the music. Some of the videos are beautiful to watch.
Concern about Christian Japanese
Fervent religious belief in Japan has led to two tragedies in modern Japan. The assassination of former prime minister Shinzo Abe associated with anger at the Unification church and the Tokyo subway attack with Sarin in 1995 by the Aum Shinrikyo sect.
Devout Christians are a small but visible community in Japan and many Japanese are uncomfortable around them due to these incidents. This leads to children becoming socially isolated in school and friends pulling away in adult life.
Yellow Magic Orchestra
Japan’s Yellow Magic Orchestra (YMO) get a documentary that highlights the importance to popular music production.
Condor
Condor was British Railways attempt at containerisation, before the popularity of intermodal containerisation. It makes interesting viewing. It would be great if the UK and Ireland could take a similarly enlightened approach to integrated logistics now.
SKYN Japan
Skyn presents undressing softness – the latest brand film and campaign was released in Japan for Valentine’s Day. I was struck by how it about brings out empathy. The performing couples are nervous. They didn’t know what they’ll be asked to do next and they have to do it in public. This becomes even more obivous for the thousands who saw the film on an OOH digital billboard at Shibuya station. It comes across more sweet and loving, than erotic or sexual, which is different for the category.
Whiskas
Whiskas finding the purr in every cat is a really interesting and smart proposition. I love the way AMV BBDO did the creative around this proposition.
Hong Kong Stock Market filing – the Company (China Renaissance Holdings – *added this for clarity) has been unable to contact Mr. Bao Fan (“Mr. Bao”), Chairman of the Board, Executive Director, Chief Executive Officer and the controlling shareholder of the Company. The Board is not aware of any information that indicates that Mr. Bao’s unavailability is or might be related to the business and/or operations of the Group which is continuing normally (PDF) – Bao Fan has been incommunicado for a number of days. He is not responding to messages. While its unusual and considered bad practice having the same person as chairman and CEO, in China its more common. So Bao’s dual role at China Renaissance Holdings isn’t unusual. But that is the least of the worries that western investors will have about China Renaissance Holdings at the moment.
Meituan delivery workers waiting for the food to be prepared
Some thoughts:
China Renaissance Holdings has been involved in funding some of China’s biggest technology companies including Didi (think of Lyft or Uber as a western analogue) and Meituan (Deliveroo, Doordash or Just Eat equivalent.
Didi in particular seems to have gained the wraith of the Chinese government. Some of this feels to be down to sexism due to the company having a connected female president Jean Liu. The party leans more toward the Andrew Tait school of feminism
Mr Bao Fan’s disappearance evoked memories of Jianhua Xiao and his company Tomorrow Holdings. Xiao was snatched and smuggled out of his apartment in the Four Seasons in Hong Kong back in 2017. Xiao for a few years all that people knew was that he was wheeled out of the hotel asleep in a wheelchair despite having a security team. He then spent a few years ‘helping‘ authorities unwind his business Tomorrow Holdings. Finally, he got sent to prison for 13 years with charges including embezzlement and fraud. If this happens with China Renaissance Holdings, or any of the prominent companies that it has as clients like Meituan there would be a shockwave, even through the most pro-China of foreign investors like Bridgewater Capital or Goldman Sachs
Bao Fan is one of several executives who were disappeared for a while. The most prominent executive who disappeared from the public eye was Jack Ma. Ma then stepped back from his businesses. If Bao steps back from China Renaissance Holdings, the Chinese tech sector will lose an investment rainmaker. China Renaissance Holdings maybe unwound or its assets handed over to state-owned banking institutions
What happens next will likely impact western sentiment towards Chinese investment in the short to medium turn, but financial institutions are still seduced by the ‘Chinese opportunity’. And the smart money this time might be wrong
Patriotic Alternative wasn’t a name familiar to me when I first heard about them instigating a riot in Liverpool on Saturday night. It doesn’t take that much to create a ruckus in some of the poorer areas of Liverpool.
I wasn’t particularly surprised by the burnt out police van; it sounds like a Merseyside Saturday night that went a bit out of control. That’s as Liverpudlian as a fried breakfast served in a ‘bin lid’ – a large white bun or bap large enough to contain bacon, sausage, a fried egg or two and brown sauce.
But there were aspects that did surprise me and all signs point to Patriotic Alternative. It’s a multi-cultural city, everyone has relatives abroad whether its extended Irish family, West Indians or deep connections within the Chinese diaspora. Which is why I was surprised that Patriotic Alternative managed to stir up so much trouble against an asylum hotel in the Knowsley area of Liverpool.
The city does have a certain degree of prejudice; primarily sectarianism. Its one of the few areas in England that has a marching season rather like Northern Ireland with an Orange Order parade held annual in Southport back when I lived up there. But Knowsley was something else. Patriotic Alternative managed to do something that I never thought was possible in cities like Liverpool or Bristol.
So reading about the event and the role of Patriotic Alternative in Dazed was an eye opener. It portrayed a city that I no longer recognised. Patriotic Alternative apparently organised the protest on a Telegram channel. What Dazed claim happened is that mainstream political statements and mainstream media coverage created an environment ripe for trouble makers like Patriotic Alternative.
According to Hope Not Hate, Patriotic Alternative shared members with prescribed far right organisation National Action. For an organisation that has a couple of hundred core members Patriotic Alternative has an outsized footprint. This footprint seems to be driven by the Patriotic Alternative Telegram channel with some 5,000 followers
Consumers in the 1970s on the changing nature of growing old, unfortunately attitudes and biases haven’t improved in the last 50 years.
Economics
US chip packaging firm Amkor closes its Shanghai plant for a week amid global market downturn | South China Morning Post – this is signalling a recession, as was AP shipments to Chinese smartphone brands stay in decline in 1Q23, says DIGITIMES Research – Fourth-quarter 2022 smartphone application processor (AP) shipments to China-based smartphone vendors amounted to 137 million units, plunging 24% from the prior quarter and 20.3% from the prior year, and will continue to experience a double-digit decline in the first quarter of 2023, according to figures from DIGITIMES Research’s latest report covering smartphone AP shipments. Because of shrinking demand and high smartphone inventory at the channel in both China and emerging markets, AP shipments to China-based smartphone vendors had already experienced on-year declines for five consecutive quarters
How China Fell In Love With Cheap Wine | Sixth Tone – reminds me of my time working on the Bordeaux wine marketing board as an account at the agency I worked for in Hong Kong. The work was focused on mainland China and promoted Bordeaux as a lifestyle brand for wine consumption rather than just gift giving
Massachusetts Democratic organ donation proposal sounds like prisoner organ harvesting. | Slate – Democratic state representatives Carlos González and Judith García introduced legislation that would allow incarcerated people to go home early—if they “donated” their organs. Specifically, the bill would “allow eligible incarcerated individuals to gain not less than 60 and not more than 365-day reduction in the length of their committed sentence” if they “donated bone marrow or organ(s).” Gonzalez argued that the bill was a step towards advancing racial equity in health care and making it easier for people of color to obtain transplants.
Hong Kong
The Hong Kong government must break its habit of relying on property developers | South China Morning Post – the article itself isn’t that interesting, but the author is. Regina Ip would be what the conservative party in the UK would call a big beast. She is a former minister level politician in the pro-China camp. Add to this the fact that despite mainland Chinese companies now outnumber local and foreign firms in Hong Kong and the economy is in decline. I expect Ip’s op-ed to be the tip of an iceberg of a shift in economic drivers that will occur sometime after John Lee leaves office. The clock is ticking on the big five families to diversify their wealth out of Hong Kong and China, following Jardines example to go into Indonesia might be a prudent start
Hong Kong reopens with post-Covid charm offensive | Financial Times – Johannes Hack, president of Hong Kong’s German Chamber of Commerce, who sits on a new task force to promote the city, said a “long-haul” effort to change business perceptions would have to go beyond plane ticket giveaways. “If you have relocated corporate functions to another place, half a year later you are probably not going to reverse the whole thing,” he said. “People who have moved to Singapore with their teen kids, there is no way they are going to do that again . . . They are not going to come back.” – feeds into the ‘its just another city in China now’ narrative
UK universities starting to lose allure for Chinese | News | The Times – well that’s screwed the Ponzi scheme that universities have engaged in via over-priced student accommodation real estate investments for reasons that aren’t exactly clear given their ownership structure and charters
Japanese fashion magazine Popteen ends physical version, switches to web installments instead – move to online only and moving away from monthly updates. Popteen ended its physical publishing as of February 1, 2023, with the February 2023 edition (released on December 28, 2022) being its last. web-based articles will be released on the first and the 15th of every month, known as “Popteen media”, and full editions of the fashion magazine will be updated a few times annually. The main reason for switching to the web edition was to make the magazine more accessible to middle and high-school students, who may not receive an allowance or be able to work part-time to afford physical copies of Popteen
Great video on microchip counterfeiting and recycling. The Japanese are doing some of the best work authenticating chips. Also if its bad for US defence contractors, just imagine how bad it will be for the sanctioned Russian defence sector.
Seeing for the Sightless – Luo, 26, suffers from congenital cataracts and is pursuing a degree in acupuncture and massage therapy at a college in Beijing. He needs help on the scales as there is no voice assistant function at the training center. On a mobile app called Be My Eyes (BME), he sends out a video call. Pointing his phone camera at the scales, he asks, “Hello, can you read the number for me, please?” A volunteer on the other end tells him, “91 kg.” Luo says thanks and hangs up. Usually, these exchanges only last a few seconds. Being tech savvy, Luo wrote a program back in high school to help the visually impaired memorize English vocabulary, something he himself struggled with. The app would randomly pick a word from a list he composed and he would spell it out after hearing the word. BME, developed by Hans Jørgen Wiberg, a visually impaired man from Denmark, drew Luo’s attention as soon as the Android version was available in China in 2017. Currently, there are 445,000 visually impaired users from all over the world and more than six million volunteers on BME.
Style
Adidas Tumbles as Losses From Its Kanye West Venture Pile Up – The New York Times – interesting how badly Ivy Park is doing and this on their business in China: Adidas in China: a brand seeking its redemption – In the second half of 2022, Adidas CEO Kasper Rorsted estimated losses of revenue of more than 35% in the Chinese market. He declared that such a violent drop was caused by some mistakes. For instance, the struggle of keeping up with the local brands, the failed recovery after the zero-covid policy, and the scandal of Xinjiang cotton.After the winter Olympics, the trend of Guochao, or the “national trend”, started to develop. More young Chinese consumers prefer buying local brands rather than western sportswear brands. In August 2022, the local firm, Anta, overtook Nike and became the biggest sportswear brand in China with a revenue of more than USD3.79 billion. Li-Ning, another Chinese firm, also registered revenue of USD1.76 billion against Adidas’ USD1.72 billion, pushing the German brand out of the podium. The zero-Covid policy has been a big problem for Adidas. In 2022, the company had to deal with closed shops and rising costs. In particular, the general lockdown which paralyzed China for the last few years resulted in the desegregation of the complex system of supply chains built up by the German brand. The disrupted supply chains cost Adidas a loss of USD427 million in the first quarter of 2022.
SMIC expects 10-12% revenue drop in 1Q23 | DigiTimes – China-based pure-play foundry Semiconductor Manufacturing International (SMIC) expects to post a revenue decline of 10-12% sequentially in the first quarter of 2023, with gross margin falling further to 19-21%.
MotherDuck: Big Data is Dead – Jordan Tigani spent ten years working on Google BigQuery, during which time he was surprised to learn that the median data storage size for regular customers was much less than 100GB. In this piece he argues that genuine Big Data solutions are relevant to a tiny fraction of companies, and there’s way more value in solving problems for everyone else. I’ve been talking about Datasette as a tool for solving “small data” problems for a while
China is no longer a good thing on your CV, part of this is down to ‘Brand China’. You are likely to be viewed negatively by peers and even family members at home. From the Chinese perspective, foreigners are now viewed with more suspicion and distaste as the government has fermented fear of foreign spies and nationalistic populism. I am sure that the Chinese government would see it as advantageous if locals had these jobs instead. A position in China might be a rear-guard action now while the future of the corporation that you work for will now be elsewhere in Southeast Asia
There are better opportunities elsewhere in South East Asia such as Singapore, Vietnam or even Indonesia. A lack of travel to China opened up the eyes of foreign c-suite members who have spent a good deal of time looking elsewhere. Even businesses like Apple are looking at their supply chain options
China is more expensive to live in. Costs had been shooting up in the years running up to COVID-19 and haven’t got any cheaper
Accessing timely, good quality healthcare is an issue
Effective tax has risen a lot. You will have to pay into local pensions that you will never be able to use. So you are paying more tax and living in a much more expensive country
The Chinese visa system is much more hassle filled
China’s preference for hostage diplomacy
International schools have to follow a Chinese curriculum due to changes in regulations. If you value your child’s education, you will no longer want them to go to school there
The businesses that made life more tolerable in China have been disappearing. I won’t list off the range of bars in restaurants, but also access to English language books, formerly through stores like The Book Worm in Beijing. The eco-system of businesses that supported expats living in China is rapidly disappearing even before COVID-19 hit
A progressively stricter and harder to crack version of the ‘Great Firewall’
