Category: media | 媒體 | 미디어 | メディア

It makes sense to start this category with warning. Marshall McLuhan was most famous for his insight – The medium is the message: it isn’t just the content of a media which matters, but the medium itself which most meaningfully changes the ways humans operate.

But McLuhan wasn’t an advocate of it, he saw dangers beneath the surface as this quote from his participation in the 1976 Canadian Forum shows.

“The violence that all electric media inflict in their users is that they are instantly invaded and deprived of their physical bodies and are merged in a network of extensions of their own nervous systems. As if this were not sufficient violence or invasion of individual rights, the elimination of the physical bodies of the electric media users also deprives them of the means of relating the program experience of their private, individual selves, even as instant involvement suppresses private identity. The loss of individual and personal meaning via the electronic media ensures a corresponding and reciprocal violence from those so deprived of their identities; for violence, whether spiritual or physical, is a quest for identity and the meaningful. The less identity, the more violence.”

McLuhan was concerned with the mass media, in particular the effect of television on society. Yet the content is atemporal. I am sure the warning would have fitted in with rock and roll singles during the 1950s or social media platforms today.

I am concerned not only changes in platforms and consumer behaviour but the interaction of those platforms with societal structures.

Apple services + other news

Apple services

Misunderstanding Apple Services – Monday Note – more clear-eyed view on Apple services than many people drinking the kool-aid. Apple services can be a relatively weak experience. The original Apple Maps did not meet what would be expected of an Apple product and that has been emblematic of Apple services in general. Part of this is down to testing, there is only so much you can do to ensure quality and consistency of experience in Apple services versus Apple products

Business

The China Startup Report — The Information – interesting reading (paywall)

Consumer behaviour

CTA – Social Media Plays Crucial Role in Chinese Consumers’ Personal – But Not Professional – Lives, Finds New CTA Study – quite surprised by this, having worked with Chinese clients and colleagues where the main channel of contact was WeChat

Chinese tourists are everywhere, but why are foreign visitors shunning China? | South China Morning Post – would the Chinese government really want a tourist number increase? Also Hong Kong, Macau and Taiwan give you everything the mainland can and more with less downsides. Finally I do think the country has an external image problem as being difficult to travel in

Finance

Harrods Bank sold to digital challenger Tandem | City A.M. – I guess that’s one way to get a banking licence

Media

Financial Times Returns to Apple’s App Store After Six-Year Hiatus – WSJ – HTML versus native app; HTML lost

YouTube in China is hard – Steemit may save my career — Steemit – interesting comments on the effect of the adpocalypse on YouTube creators

Jon Ronson on bespoke porn: ‘Nothing is too weird. We consider all requests’ | The Guardian – much of it isn’t ‘porn’ but ways of working through issues

Retailing

The Secret Life of the City Banana – NYTimes.com – amazing complexity in the supply chain

What the Apple store has to teach us about the miserable future of the electric car — Quartz – I don’t even think Apple’s instore customer service is a good model for Tesla

Security

The Kronos indictment: Is it a crime to create and sell malware? – The Washington Post – interesting analysis of the charges agains Marcus Hutchins in terms of intent and level of proof required

Technology

How This U.S. Tech Giant Is Backing China’s Tech Ambitions – The New York Times – the tricky path taken by Qualcomm (and Intel), what happens when China feels it can move forward without them?

This fast robot will make Adidas shirts cheaper – and kill hundreds of jobs | The Next Web – this pulls a drawbridge up on countries looking to industrialise and move from the 3rd world into the 2nd world

A Google employee’s viral anti-diversity memo shows America’s political divide has spread to Silicon Valley — Quartz – lack of dialogue in political and social life

Wireless

Fiction: Who Killed Windows Phone? – Monday Note – Microsoft culture did it. Culture is dangerous; under our field of consciousness, it sneakily filters and shapes perceptions, it’s a system of permissions to emote, think, speak, and do.

August 9, 2017
Mick Jagger + more things

It’s quite rare for someone who has had as as long a career as Mick Jagger to still do relevant material. His double A side single featuring England’s Lost is an exceptionally political track featuring Skepta. The last track from similar artist would likely be Pink Floyd’s The Wall. This Mick Jagger song wouldn’t sound out of step with The Stone Roses or The Charlatans and the video with Luke Evans performance is amazing.

Omega seem to have spent most of the summer dwelling on the NASA Apollo programme heritage of the Omega Speedmaster with launches happening around the world including PR people in faux spacesuits for photo shoots and socialite cocktail parties. The excuse is the 60th anniversary of the Omega Speedmaster’s launch in 1957. They’ve supported it with a scripted film using brand spokesperson George Clooney talking with Buzz Aldrin. Aldrin as ever is awesome.

60 years of production makes the Speedmaster a design classic. At the time of the Speedmaster’s launch Omega would have been a more bankable name than Rolex. That seems surprising now given Omega’s move more towards the fashion end of the market. There is a great interview at The Peak Magazine; with Peter Chow the recently retired veteran salesman at The Hour Glass in Singapore. The Hour Glass is a famous watch retailer that has attracted the world’s richest customers.

“You could buy a manual mechanical watch with a fine Swiss movement for S$20 plus,” Mr Chong says. The well-known brands then were Titoni, Titus, Movado and Cyma. “Omega was the best, not Rolex.” Mr Chong quit his job in 1959 and with S$6000 from savings and loans, opened a shop in Bukit Panjang. But within three years, poor sales drove him out of business.

Omega was the best was something I heard from my parents, though I had partly put this down to both of them having had Omegas – which they bought for each other when they got married. This piece of wisdom had been passed down to my Mum from my Grandad who owned neither brand. In fact I don’t think he owned any kind of watch at all.

Northampton’s most famous son, author Alan Moore Interviewed by Greg Wilson and Kermit – real name Paul Leveridge from the Ruthless Rap Assassins and Black Grape. Interesting dissection of modern counterculture and the general sense of ennui.

I am addicted to videos about mesmerising manufacturing processes and vinyl records. This video combines both of them. The hipster movement has done more than drive up the cost of avocados and gentrification. We’ve seen vinyl manufacturing plants revived and thrive. Over time the machinery has needed to be modernised, this has meant modern manufacturing techniques (like SCADA controllers) have been melted to post-war industrial technology. Anyway enough of my blathering check it out.

My week was soundtracked by this epic mix of Herbie Hancock tracks.

August 4, 2017
LINE tries to crack US + more things

LINE Tries to Crack US Messaging… With a Times Square Store for Plush Toys? – this isn’t about LINE trying to crack the US market its about reaching an international audience for Brown and Co. Think of LINE as a ‘Sanrio’ analogue with a technology company attached when it comes to markets like the US. LINE is unique in this regard, combining both media assets and technology and that why LINE tries to crack US isn’t as crazy Think about the amount of Asian tourist footfall…

China’s newest trend: mini karaoke booths at shopping malls | South China Morning Post – Li said that at traditional karaoke bars, users have to reserve rooms in advance and there were usually extra charges such as service charge and for beverages and fruit served. – interesting because it moves KTV into a more family orientated area with no room for the ‘added services’ including drink and company at the shadier end of the sector

Ad Tech Firm Criteo to Launch Data Cooperative to Help Retailers Take On Amazon – WSJ – a combination of actors here. Criteo’s business is threatened by the all encompassing ad tech stacks of Google and Facebook – who between account for 85% of online advertising growth. The main insurgent online adverting provider is Amazon… E-tailers in many product categories are now dealing with Amazon as the number one product search engine and e-tailer. This won’t address the challenge of breaking consumer habit of ‘let’s hit Amazon and eBay first to see if I can get it’

Under Armour’s sneaker business has cratered | Quartz – not terribly surprised – when you think about how their basketball business relied on Curry, their football boots have entered a hyper competitive market and the brands historic relationships with college sports

WeChat Vs. LINE Battle Of the Merchadise Stores | China Channel – really interesting battle LINE sometimes looks as much like Sanrio as a technology firm, its character Brown is popular merchandise

The UK home secretary is wrong: ‘real people’ need end-to-end encryption | TheNextWeb – probably won’t help digital start-ups either

UK home secretary Amber Rudd says ‘real people’ don’t need end-to-end encryption | BusinessInsider – what would Amber Rudd know about ‘real’ people

Shanghai to build ‘brand economy’ | Shanghai Daily – really interesting. In general China isn’t the most marketing orientated business culture so having them talk about brand rejuvenation and brand building is a step change. Shanghai makes the most sense as historically it was the commercial centre of China. In the longer term this is a big move against global brands currently there. There has already been a move towards local FMCG despite past security scares, this seems to consolidate that move further

Fox Will Bring 6-Second Ads To TV During Teen Choice Awards | Media – AdAge – it will be interesting to see the efficacy of these ads as will have implications for online brand advertising moving forwards (paywall)

Google’s Push for Dominance Brings Big Change to YouTube | Digital – AdAge – working on media partnerships (paywall)

Tesla Model 3 Buzz Belies Tiny Electric Vehicle Market | CMO Strategy – AdAge – (paywall)

Fendi taps Hong Kong millennial consumers by featuring Taeyang and Asian hip-hop acts | Style Magazine | South China Morning Post – interesting that Fendi is further blurring the lines between streetwear and luxury

LVMH Tests the Notion That Brand Trumps Traffic in China – Bloomberg – going it alone in e-commerce in China rather than being on Jd.com or Alibaba

August 3, 2017
BBC Reith font, Johnston & San Francisco

Whilst looking for the new BBC ‘Reith’ font – which they’ve done in-house to update Gills Sans and not pay licence fees, I came across this interesting specification on global web page design by the BBC.

Mark Ovenden talks about the new font as part of a wider appreciation of Gill Sans and Johnston (the London Underground font) in a BBC 4 documentary. It was interesting to hear how Neville Brody used it in City Limits magazine and the challenges these fonts faced in the move to digital – first of all for graphic design and then for online consumption.

Finally, from a font perspective, I found this video from Apple WWDC 2015 that Apple used to introduce its San Francisco family of typefaces as its system font (they also use it as their corporate font now). This was the first font designed in-house at Apple in 20 years. Apple keeps it tightly controlled and restricts access to it.

I looked back on Apple’s website from 10 years ago following the launch of the iPhone I realised how fad driven web design could be.

In particular notice the reflection was very now at the time. Javascript had taken off with web 2.0 and someone came up with a block of code that did reflections on images a la the image effect you can get in PowerPoint. This then drove a wider trend to do this in code or in InDesign. You can blame the font gradient on a similar ‘cool Javascript hack’ to design trend meme as well.

SaveSave

August 2, 2017
What does a great email look like?

I often end up with my head in the data and need to check myself to ensure that the basics are happening. This was a deck that I pulled together on what does a great email look like?

Why email marketing? Because it still works and provides relatively good value in terms of marketing spend. We might be getting ever lower open rates over time in aggregate, but that means as marketers we need to be more focused on what makes a great email.

So what does success look like, what constitutes great? If you work in digital marketing you probably have heuristics in the back of your mind based on an article you’ve read or how previous projects have turned out. The reality is that it changes by country and by industrial sector.

There are some interesting variations, such as the US / Canada or UK / Canada click to open rates for email.

Or the comparatively high of churn rate in the UK vis-a-vis the US and Canada.

Getting to open

There are a number of factors that can aid getting to open. Some of them will be hygiene when the General Data Protection Regulations kick in across the EU next year.

A lot of the basics seem obvious, yet there is a lot of unpersonalised, unrequested, irrelevant mail is still sent out. For business-to-business relationships in particular having a phone and online double opt-in is desirable. For consumer marketing an online opt-in followed by a confirmation email and opt-in link.

In some ways we have gone back to the early web. Lean download sizes for email are really important. There have been so many times I have been deleting marketing email on the tube, as the mobile device and spotty wifi can’t download the image heavy communication in a timely manner. For some reason clothing and shoe e-tailers are really bad on this.

Back when I started in digital marketing, people laboured long-and-hard over crafting highly clickable message subject lines, but preview is as important now; especially in ‘three pane’ email clients like Outlook or Mail.app on Mac and iPad.

Design is a key part of getting an email viewed. The design needs to be responsive because of the variation in possible device display sizes and the foibles between email clients, web email clients, web browsers and mail providers. Previously one would have worried about not being black listed (still important), plain text and HTML options. Business to business marketers used to get stressed over will the email work on Lotus Notes (historically no, unless it was in plain text).

When you are thinking about content and design layout the inverted pyramid approach is a good place to start from. With the call to action what kind of behavioural cues would work best? This is where A/B testing can be employed. Marketers aren’t great at intuitively picking these.

Here are some examples of effective email design, notice the vertical alignment that makes them mobile friendly

And here are some examples of effective personalisation (in both these cases based on previous behaviour on-site).

The biggest mistake that organisations fail to do is internalise learnings from previous campaigns. This isn’t just about improving numbers over time but learning what has, and hasn’t worked. Often this knowledge will disappear when the marketer responsible moves on, or when the agency responsible has a similar change on their side.

Thanks for making this far, here are my details if you want to find out more.

You can find this presentation on Slideshare.

1707 – Ingredients of a great email from Ged Carroll

July 31, 2017