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  • John Browett + more stuff

    John Browett

    It was a bad day for John Browett this week. A US technology site used the British word ‘shite‘ as a descriptor for Apple’s new head of global retail. It makes sense when you realise that John Browett, was formerly CEO of Dixons Retail – the people behind PCWorld and Currys. Currys and its sister company Dixons own brand products were long a textbook definition of the word shite; as was their customer service and whole retail experience. They were a shop that UK consumers loved to hate – so the association of John Browett and Apple was alarming. Whilst I was alarmed that the Apple Stores were likely to go horribly wrong there was something strangely gratifying seeing European English slang used on an American site.

    Design

    Tom Hovey introduced me to the work of the Dead Sea Mob – a collective of illustrators.

    Iittila Ultima Thule glassware – I first came across these flying with Finnair and they are a wonder of product design. Designed by Tapio Wirkkala in the 1960s after being inspired by the melting ice in Lapland. The surface patterns gradually change as the glass burns the surface of the wooden moulds. Iittila apparently spent thousands of hours perfecting the glass-blowing technique for these glasses

    IBM and Eames Office released a free iPad application Minds of Modern Mathematics that captures work that Charles and Ray Eames did in the 1960s. Mathematica: A World of Numbers… And Beyond was an IBM-sponsored exhibition. The app captures the artifacts and the history in a great interactive application.

    How to

    10 Free Data Visualization Tools « Social Web Thing

    URL Design — Warpspire

    Luxury

    How the celebrity gravy train is gathering pace | SCMP.com – product placement and spokesperson roles become more abstract in Chinese luxury market (registration required)

    Marketing

    Land Rover Edible Desert Survival Guide via The Inspiration Room – was a great marketing artifact developed by Y&R Dubai that reinforces the Land Rover brand story far more than Victoria Beckham

    Media

    Nielsen Numbers Glitch Results in Low Traffic Numbers

    Industry Reference: The Social Business Stack for 2011 (Slideshare) « Web Strategy by Jeremiah Owyang

    5 Anti-Piracy Strategies Designed to Hurt Torrent Sites in 2011 | TorrentFreak

    Online

    blog · RSS Is Dying, and You Should Be Very Worried – Mozilla and Google killing RSS in the browser. Google probably in favour of Google Reader. Mozilla’s reason is less clear.

    Google Keep is an interesting lightweight challenge to services like Evernote. It is a move way from from Google’s recent over-featured products like Google+.

    Doodod (pronounced Doodoh) is a small Beijing start-up doing some very interesting things with visualisation of posts and reposts on Sina Weibo.

    Technology

    Apple and I.B.M. Aren’t All That Different – NYTimes.com – classic bit of PR by IBM trying to tie their innovation message to the brand cool of Apple

    Windows Surface convinced me that Microsoft was going to attempt to drive innovation no matter what it cost their partner eco-system. This is likely to spell a faster cycle of innovation from rivals like Apple and Google. The wild card in all this process is whether it will kick-start innovation in the Android eco-system with over-laid UI, exclusive applications and more integrated software | hardware design. Things are going to get interesting

    Web of no web

    Apple Missed Getting Xbox Kinect Tech, Patents Smartphone Motion Gaming Anyway | Fast Company – interesting that Beracha rejected Apple as a pain-in-the-ass and sold the tech to Microsoft instead. Apple must be really awful to work with

    Wireless

    W+K Shanghai Guide for iPhone and iPod touch on the iTunes App Store – really cool.

    Did Angry Birds eat the iPad mags market? | FT.com – you heard it here first

  • Zero History by William Gibson

    Zero History is an ideal book If you enjoyed William Gibson’s previous two works Pattern Recognition and Spook Country. Like the previous two books it dwells in the now, which is appropriate given Gibson’s oft quoted koan:

    ‘The future is already here, it’s just unevenly distributed’.

    I have written the review in terms of general themes so that I don’t put in any plot spoilers.

    It brings many of the major protagonists from the previous books in the Pattern Recognition series back and ties the plot together quite neatly. There are two ways to look at Zero History, in terms of chronology it arrives at the end of a logical order of Pattern Recognition and Spook Country; but in terms of its themes Zero History sits between Pattern Recognition and Spook Country. Like Pattern Recognition it questions the nature of brands, design and art. It borrows elements of locative art from Spook Country and throws private military companies and the military industrial complex into the mix.

    Marketing is portrayed as amoral, understanding the price of everything, yet having the value of nothing outside its grasp. The discussion of brands in Zero History is less about a well-designed logo and more about the brand authenticity – the way it matches the product – how much truth from it is designed into the product.

    There is also a sense that the quality of manufactured goods is in decline and creatives are trying to recapture this quality by going vintage and re-manufacturing old products. This creative effort is then concealed from marketers who would despoil it. Gibson forces the reader to think about how they relate to the brands they like and the marketing that they see around them, he also uses the story to address the rise of the corporation as a military entity a la AEGIS, Xe or Halliburton. More book reviews can be found here.

  • Sina Weibo microblogging service

    China has its own unique ecosystem of web properties and Sina Weibo is the latest of them. It has a passionate blogging culture where some blogs by celebrities, experts and populist pundits can attract an audience of millions. Sina.com is a portal and blogging platform. They also have the most popular micro-blogging service. I thought I would have a poke around it and try to work out how it was to use despite my complete lack of ability to speak or read Chinese.  Here is my account details, feel free to friend me.

    So what’s Sina Weibo like?

    Whilst Sina Weibo is similar to Twitter it is a much more fully-formed service. Signing up was pretty straight forward and Weibo tried to recommend 20 existing members that I should follow, my favorite being the feed for a branch of the Chinese police. They have a name which Google translates into English as ‘Starsky Guardian‘ – that alone is a cool enough reason to follow them.

    I quickly managed to get the service to accept the RSS feed from this blog and convert it into alerts on the Weibo service. (In order to give a potential audience something to read, I have started carrying bilingual titles to my posts in pidgin Chinese courtesy of Google Translate. I try and boil the title down into a simple concept of two or three words and then hit the translate button). Something that I would have done on Twitter through a third-party service like ping.fm, dlvr.it or twitterfeed.

    Weibo also has a built-in URI shortener, but it has no analytics for seeing how many people click on a link. So marketing campaigns on Weibo could be harder to measure than on Twitter. As far as I can tell Weibo gives you a lot less opportunity to alter the look-and-feel of your account to reflect your personal brand than the likes of Twitter.

    Another absence that I noticed about Weibo was the lack of spam invites or follows from people wanting to sell me Viagra or fake watches. I suspect that Sina.com must carefully tend its community, partly to ensure government compliance, but a secondary benefit is fostering a better community online.

    In conclusion I think that  Sina Weibo provides consumers with a superior experience to Twitter, but as a marketer Twitter offers more opportunity for brand communicators. More online related content here.

  • Size zero design

    Size zero design

    What do I mean by size zero design? If you look at the product design of Apple’s most-hyped products: the Apple MacBook Air, the iPod Touch and the iPhone all have one attribute: being thin. I am picking on Apple just because they have some high-profile designs feature it and Steve Jobs seems to obsess on it, but they are not the only sinners.It’s just that Apple happen to be taste-makers for other consumer electronics and technology manufacturers.

    Before size zero

    It used to be back in the day that things were about small. Owning a cellphone in the late 90s and early noughties saw my handsets shrink dramatically in size from 1999-to-2001:

    Handset                          Size                                             Mass

    I888                                130 x 49 x 22 mm                    195 grams
    T39                                  96 x 50 x 18 mm                      86 grams

    However there is a limit to how small a phone can get from a usability point-of-view. Secondly, more functionality meant more powerful electronics which gave out more heat and larger screens for email, web-browsing and other smartphone-type functions.

    Size zero origins

    There were hints of size zero design back in 1999 with the Palm V and Vx PDAs. These pioneered the use of glued one piece devices and a metallic slim look. In 2004 Motorola released the RAZR clamshell mobile phone and could be considered the inciting incident driving the current fad for size zero design. It had sales-floor sex appeal and stood out from the competition. In reality it was a crappy cell phone with poor battery life that felt wrong when you held it. But it became the best-selling clamshell phone ever. By contrast Motorola’s PEBL which was designed to give the consumer a more tactile experience was a more modest sales success, good enough for Motorola to make a second version but not enough to echo through the product design of the Motorola’s phone range.

    Handset                          Size                                             Mass

    PEBL U6                        86.5 x 49 x 20 mm                    110 grams
    RAZR V3                        98 x 53 x 13.9 mm                     95 grams

    The apparent lessons where not lost on the industry. Steve Jobs used to have a RAZR. Despite the fact that it was Sony Ericsson who was the handset manufacturer who led compatibility with Apple’s iSync software at the time. I had to buy adaptors from a German software company to get iSync to work with my Nokia devices. Jobs experimented with size zero design on the first iPhone and iPod Touch and then rolled it out to the MacBook Air. By the time that the iPad came about, size zero design was encoded into Apple’s tablet DNA.

    The MacBook Air is notable because unlike the iPhone, Apple did have a product to judge it against. Delving back into the Apple past products the MacBook Duo series of the early 1990s set an aggressive product design to match in terms of size and functionality. That the MacBook Air decided not to have a dock is a discussion for another time, what is more interesting is how the MacBook Air is actually bigger in every way except depth than the Duo series of devices.

    I call this obsessive size zero design because I believe that it is an unhealthy design language. Jonathan Ive’s recent work at Apple owes a lot to the works and thinking of Dieter Rams. How does these size zero designs stake up against Rams’ ten principles of good design?

    1. Good design is innovative.
    2. Good design makes a product useful.
    3. Good design is aesthetic.
    4. Good design makes a product understandable.
    5. Good design is unobtrusive.
    6. Good design is honest.
    7. Good design is long-lasting.
    8. Good design is thorough down to the last detail.
    9. Good design is environmentally friendly.
    10. Good design is as little design as possible.

    I think that the Apple’s size zero product range break rules: 2, 4, 6, 10.

    Good design makes a product useful

    Tell that to iPhone owners who are stuck with a device with an inadequate battery life. I can get just over one working day out of my phone if I nurse it carefully and use a mophie 3G juice pack air. The slimness of the product makes it awkward to hold and cuts down on the amount of battery that can be crammed into the case. Slimness was also responsible for the iPhone 4’s controversial antenna design.

    Good design makes a product understandable

    The iPhone 4 antenna debacle was partly down to people holding the device wrong, hardly an example of good design makes a product understandable.

    Good design is honest

    The first iteration of the MacBook Air has complex beveled sides to make it look thinner than it actually is.  Then there is the alleged gorilla glass failures on the back of the iPhone 4.

    Good design is as little design as possible

    Rams last principle is like a zen koan. On the one hand it could be talking about materials, on the other side it also means a lack of customisation and a lack of awareness from the user that the product has been designed. Instead it must be seen as the only obvious way that the design should have been done.

    Users of Apple iPhones and MacBook Air devices, by contrast are conscious of the products design. They are also conscious of the fragility of their devices, which is the reason why an eco-system in cases and protectors has been built up around mobile phones for the first the first time in a decade.

    In conclusion

    In conclusion, I think that size zero designs are leading technology product design up a blind alley, one that doesn’t benefit consumers in the longer term. Product usability has been sacrificed and the consumer is not free to alter any part of the device such as memory capacity the way they would with a normal laptop.

    All phone dimension data came from GSM Arena. More design related content here.

  • NFC + more news

    NFC

    Digital Evangelist: What would I rather pick up my phone or my keys as I leave my house? – Ian on NFC. NFC or near field communications. Like most technologies NFC has been a long time coming. It sprang out of work that was done around RFID (radio frequency identification), where a passive device is powered and communicates with a powered transmitter. Its the tag that’s in library books or items to prevent shoplifting.

    Standards for what we now know as NFC were set in a technical outline by Philips and Sony back in 2002. Two years later they established the NFC forum. A year later and Sony launches an NFC shell add-on for its Nokia 5140 ruggedised mobile phone. Nokia, France Telecom and Samsung experiment using NFC to pay for public transport and mobile payments. China Unicom rolls out NFC in public transport across Beijing and Chongqing. This year Nokia launches the first NFC compatible smartphone and Nice experiments with being a contactless city with bankcards and mobile phones.

    China

    FT.com / China – China launches own online mapping service – its a bit poor, but this is a first iteration. China has concerns about state secrets leaking out

    Batman Wins Chinese Lottery – WSJ – absolute genius, love it

    Consumer behaviour

    For Millennials, Brands May Be as Important as Religion, Ethnicity | Fast Company – wasn’t this the case for generation X and even boomers as well? Brett Easton Ellis built a writing career on documenting the brands of disaffected youth. Yuppies were status brand obsessives. William Gibson and Douglas Coupland fetishise brands or deliberately create a brand void in their works. The move from glasses to bottled beer in European bars and clubs was about the bottle label being a brand totem for the user

    Innovation

    Three Innovation Trends in Asia – Harvard Business Review – interesting article. What the middle-market segment looks like in different Asian countries is particularly pertinent especially as it gets hollowed out of the developed world

    Japan

    HISTORY of HEIBON PUNCH 平凡パンチの歴史 – fascinating cover designs. Heibon Punch was a homegrown Japanese men’s magazine a la GQ that finished in the mid 1980s. Love the 1960s jazz record series they put out with Quincy Jones

    U.S. Says Genes Should Not Be Eligible for Patenting – NYTimes.com

    Luxury

    New luxury trends emerge in China: News from Warc.com – maturing market?

    Great new fashion innovations for 2012 | FT.cominteresting ideas that seem to owe a lot to streetwear brands. Experiments in materials by Thakoon, DVF and Proenza Schouler are a chip off the old block from the work that Massimo Osti pioneered at CP Company, Stone Island the collborations with Sugergra and Levi’s. The multi-garment garment is straight from Acronym’s play book

    Luxury Gets More Convenient – WSJ – counter-intuitive. Koreans buying Gucci in the 7-Eleven

    Online

    Google Stop Indexing Blogger (Blogspot) Posts – need to get this sorted sharpish, at least they can’t be accused of being biased!

    Retailing

    Chinese Online Shoppers Have High Standards – China Real Time Report – WSJ

    Software

    Microsoft Launches Office 365, Bringing Millions Into the Cloud | Fast Company – it looks like Ray Ozzie’s work was done at Microsoft

    Technology

    Op-Ed: Optical Media Not Dead Yet – dead in technology circles a relative thing. Sony only stopped selling cassette Walkmans in Japan on Friday

    Web of no web

    Microsoft Buying Canesta to Bolster Gesture Technology – NYTimes.com – minority report here we come

    Wireless

    China Mobile: Not in the Comm Biz – WSJ – in the information services business apparently. Some good telecoms numbers here

    Project to Test Home & Electric Vehicle Network Standards for CO2 Reduction | NTT DOCOMO Global – really interesting project extending smart home thinking to a smart life