Month: March 2012

  • Android differentiation

    I decided to write on my story  onAndroid differentiation after careful consideration. On one hand I didn’t want the companies involved to suffer because one executive had a loud mouth. On the other hand it raised interesting questions about the state of the Android eco-system. So I decided at the time to thinly veil the identities of the different parties.

    March 14: I was sat down in the main dining room of the JW Marriott in Seoul having breakfast and minding my own business when I found myself sitting the next table along from a rather loud discussion of a proposal that a US start-up (Flipboard) wanted to make to a major Korean Android handset (Samsung) and tablet manufacturer in a meeting scheduled that day for 2pm.

    The crux of the pitch was around Android differentiation opportunities. The major Korean manufacturer (Samsung) has a need for something to provide a clear space. The start-up can help the Korean company sell more devices if they pay for the start-up to develop their software. The  software currently is a prominent RSS and social network aggregation as magazine-type reader on iPhone and iPad.  The startup wanted funds to develop it specifically for the Korean company’s Android devices.

    Samsung should also spend a bit more to offer on a new phone or tablet –   a three-month free subscription to a publication like The New York Times, Vanity Fair or People magazine – given the media connections that the start-up partnership development person had: they could broker the deal to make this happen. Would the glorified subscription model be

    I also gathered that a similar pitch had already been made to a Taiwanese handset manufacturer (HTC); but not much progress had happened, though this may change as they had a good idea that the start-up was in discussions with Samsung. HTC were apparently keen to talk to Flipboard again.

    Now ignoring the lack of common sense in having this discussion in a public place with colleagues when your voice carries across the room I was struck by two things regarding Android differentiation:

    • The economics of major applications on Android seem to require major financial incentives if this guy had flown half-way around the world to pitch this offer at the same time that SXSWi was on in Austin
    • Android device differentiation / hyper-competition is becoming an issue, if the head of marketing at a large corporate would spend time to do this meeting and seriously consider the start-up’s proposal. The market must be seriously commoditised and there must be little ‘value-add’ benefits between devices

    Now I don’t think that a free three-month subscription is going to move the needle that much, particularly if one looks at how Nokia’s Comes With Music initiative failed to arrest the decline of the world’s largest phone maker. And the implication about the economics of high-quality Android application development was something that concerned me, particularly when I look at the increasing demand for mobile work from clients. More related content here.

  • Mobile and TV integration

    Social, search, mobile and TV is the first in a series of posts of observations and thoughts from my recent trip to Korea.

    I was stuck by how mobile and TV advertising integration is achieved through QRcodes, search social and e-commerce. The consumer is surrounded in a brand membrane whilst at home in front of the TV.

    Korea is known for being advanced in social networks and search engines. Twitter has a vibrant community there, but Me2Day gives it a good run for its money.

    KakaoTalk is like a multi-platform version of BBM that brands are using to engage with fans and mature platforms like Cafe Daum, Naver and CyWorld can still school Silicon Valley on all things social.

    The country also has a diverse and vibrant eco-system of television stations with a lot of content based around K-pop stars and celebrity participation. TV is available on mobile devices and is one of the main engines of popular culture. TV enjoys a viewership that you don’t see in the UK or Europe any more.

    Given these two vibrant media eco-systems; advertisers and television commerce operations seek to do multichannel marketing. Here are some examples I took pictures of during a five-minute period during a mid-morning commercial break.


    Daum Mobile search is suggested as Daum is known as a site that provides content of interest for women. Encouraging mobile use allows for an immediate call to action.

    Han Hea Youn is a Korean fashion designer who sells her range of clothing via TV shopping channel. The QRcode at the top of the screen allows for the audience to get more information online and make a purchase.

    Where the product isn’t specifically aimed at a female audience the commercials recommended a search term for Naver Mobile.

    These commercial sections were not best-practice but indicated how true integrated multichannel has become a hygiene factor in Korean advertising campaigns. More related content here.

  • Turbo + more news

    Turbo

    Turbo Shandy from the Turbo Drinks Company – I find it fascinating that someone would use ‘turbo’ as a brand. Its so 1980s: Saab Turbo, Turbo aftershave (like Brut, but nastier), Turbo sunglasses, Turbo razors

    China 

    Cui Yongyuan on government Weibo accounts: Shanghaiist – market in helping Chinese government departments ‘get’ social media engagement?

    Global Economy: Why China Should Slow Down – but Probably Won’t | TIME.com

    Shenzhen drivers face new toll | SCMP.comit would collect the congestion fee when the city’s public transport network improved with the opening of phase three of the Shenzhen Metro, adding five new lines and more than 100 stations. <– This says a lot about the can-do attitude of China

    Consumer behaviour

    Young Women Often Trendsetters in Vocal Patterns – NYTimes.com

    Ethics

    Tobacco firms celebrate as judge rules against graphic images on packets | guardian.co.uk

    Finance

    Bankers decamp to the new frontier | SCMP.com – leaving US institutions for Chinese firms (paywall)

    Hong Kong 

    Cathay seeking 400 in its largest ever recruitment | SCMP.com – Hong Kong is a real mobile device society so it was interesting to read that since Cathay Pacific introduced mobile app boarding passes only 60-100 out of an daily 50,000 passenger check-ins used the mobile QR code based boarding pass (paywall)

    Confidence shaken by hub revelations | SCMP.com – interesting that Norman Foster’s design was originally disqualified for technical reasons, yet was reinstated by some jurors and then won. Sounds a bit dodgy (paywall)

    Ireland

    FBI: Irish duo are top hackers | Irish Examiner – the way the Irish Examiner writes about this its like the lads have brought home an Olympic gold medal

    Japan

    Asiajin » Japan’s Youngest Female Mayor Complained Media On Facebook. The Media Fusses

    Monk guards remains of unknown tsunami victims ‹ Japan Today – brings home the scale of the loss of human life that happened

    London

    Monocolumn – Is the UK a failing state? [Monocle] – as usual Monocle nails it

    Luxury

    Hermès’ China Trademark Case. Do You Know What Trademarks You Really Need? | China Law Blog

    Media

    Cosmopolitan Says It Has 100,000 Paid Digital Subscriptions | Advertising Age

    Launching a new idea in a post-paper world – The Domino Project – interesting post on the challenges of e-publishing

    Exclusive: Yahoo Labs Head Raghavan Departing to Google – AllThingsD – interesting that Google is picking him up, to keep him out of Microsoft’s hands perchance?

    Online

    Facebook and Twitter are far from being revolutionary | SCMP.com

    BT and TalkTalk lose challenge against Digital Economy Act | guardian.co.uk – no incentive to set up a digital business in the UK

    Research says 40% of Britons ‘getting bored’ with social media, points to rise of niche sites | The Wall Blog

    Twitter & Facebook share a problem: Proving social ads work — GigaOM – people are right to be skeptical, it will help improve measurement

    Quality

    After Ratings Drop, Ford Reworks Touch Screens – NYTimes.com – really interesting comments about software quality, appropriateness of design in cars

    Retailing

    Experian Hitwise – Voucher sites overtake Price Comparisons sites online – disclaimer: Experian (who own Hitwise) is a client

    Security

    The Department of Homeland Security Is Searching Your Facebook and Twitter for These Words — ANIMAL – interesting the focus that they put on privacy, much higher than I would have expected

    Software

    MIT App Inventor – Android development

    OpenText Tempo – OpenText Corporation – interesting product: Dropbox | Box.net type metaphor to a product which does the same role that Microsoft Sharepoint previously did within the enterprise

    Technology

    The European Perspective: The Rise of the iPad – Comscore

    Inside Apple’s A5X Chipset: Dual-Core CPU, Quad-Core GPU

    Apple bought half of ST MEMS in 2011, says IHS – which indicates that there are a lot of low spec Android and Windows Phone devices out there

    Wireless

    CTExcel – Chinese MVNO in UK

    Core Wireless sues Apple for (of course) patent infringement | MacNews – Microsoft and Nokia in legal shenanigans

    Google, Motorola Ordered to Give Android Data to Apple – Bloomberg – this could get interesting

    HK cellcos stick to unlimited plans | Telecom Asia

  • The Green Linnet

    Irish public broadcaster RTÉ is celebrating 50 years of television broadcasting and one of the shows being re-broadcast is The Green Linnet. The Green Linnet in question was a drab green Citroen van based on the Citroen 2CV car in which two traditional musicians toured Europe and played music on the streets to earn their keep. The van was a former mail van with an underpowered engine. The van was named after the greenfinch (which is more yellow than green), a prominent song bird in the Irish countryside. The filming took place in 1978 and the series was shown in early 1979.

    Watching a few episodes and a retrospective of The Green Linnet, I realised that the programme was an unintentional proto-reality show; as the filming caught the eventual frayed nerves of the musicians living in an artificially-created environment under constant surveillance. It was a pint-sized Big Brother house on wheels.

    The constricted space in the van and their general condition got progressively grottier living on camp sites and spending every waking moment together. The Green Linnet pre-dated the Dutch show Nummer 28 (which is considered by many to be the first modern reality show) by some 12 years. The breakdown in The Green Linnet  also mirrored highlights in MTV’s The Real World.

    RTÉ had a history of doing pioneering work. Ireland shot its first soap opera in studios, this was Tolka Row, that focused on a couple of working class Dublin families. They then decided to shoot an equivalent show showing rural life called The Riordans. Ireland was an agrarian society at the time and so they pioneered shooting outside and on location to make it more relatable to the rural audience. The Late, Late Show is the world’s second longest running TV show in the world. It is second only to The Tonight Show on NBC in the US.

    More information here. More content on the media can be found here.

  • Being useful: or what can Lei Feng teach us about digital marketing?

    A while ago I built a framework from a hodge lodge of ideas to think about social marketing with being useful as a foundational element. I was thinking about this as I read a number of Chinese news sources,  the name Lei Feng had started coming up a lot recently. The reason why it was coming up was that it marked the 50th anniversary of Mr Lei’s death. The Chinese government was trying to use this date to encourage a greater sense of community and altruism in modern Chinese society including a Weibo hashtag with Monday having been ‘Learn from Lei Feng’ day.
    Poster of Lei Feng selfless soldier and model citizen

    Being useful exemplar – Lei Feng

    Mr Lei was a 22-year old soldier who drove military trucks for a living. He was killed when a telegraph pole was felled by another truck and landed on his cab. This would have been just another sad but unnoteworthy accident, had not Mr Lei left behind a 200,000 word diary which was naturally full of content about how great the party was and documented an otherwise selfless life where he continually focused on being useful to those in his community.

    Mr Lei was an orphan which meant that it was easier to use him posthumously as an example to others. March in Chinese schools is learn from Lei Feng month. Today Mr Lei is considered with mixed feelings by Chinese people; his selflessness is at odds with a laissez-faire market economy and the use of his life is viewed with some cynicism by many.

    Regardless of the realpolitik surrounding the legacy of Lei Feng his focus on being useful could teach brands a lot about social media.

    A lot of the time colleagues and clients come up to me and say we want something that’s ‘viral’ and I die a little inside. Its all about the brand rather than the brand interaction with the consumer.
    Being civil
    I wish there were more brands that aspired to being useful. It’s simple to do, it opens a natural point for engagement because it fits nicely into the intent and context of the audience: – it builds long-term relationships rather than campaign statistics.

    Being useful in action

    A couple of great examples of being useful include the University of Westminster who provide tips on the shops and restaurants who offer students discounts.
    Useful social media
    Or the way Vodafone in the UK uses social media as the tip of the spear to address customer care issues.

    I contacted Vodafone so that I could merge my identities into one, with one place to manage my devices on the Vodafone network. I got in touch by Twitter; they responded below:
    voda
    I then completed a web-based form and was contacted by phone by one of the web team called Cate. She explained to me how they were going to address what I needed and resolved the problem without my having to hang on listening to hold music a la my previous experiences with 3UK or T-Mobile.

    Now I am not suggesting that we all dress in olive fatigues; but it would be a good idea to lift ourselves out of what do we want – profits, fame, fortune, a Cannes Lion award and instead start thinking a bit more about the person on the other end of the communication. Being useful like Lei Feng and being open to the insights that this provides is also more likely to provide the inspiration over time for a really great word-of-mouth idea upon which you can start to built your path to fame and glory as a marketer.

    More information

    China to step up “Learning from Lei Feng” campaigns – People’s Daily
    What China’s Talking About Today: Questioning a Maoist Icon – The Atlantic
    Chinese Heroism Effort Is Met With Cynicism – New York Times
    China promotes late altruism icon to bring hope – China Daily
    Foreign students learn more about hero – China Daily
    Lei Feng spirit to inspire new generation – China Daily
    Complete works of late Chinese altruist published – People’s Daily
    NPC deputy proposes Chinese Thanksgiving – China.org.cn
    Lei Feng spirit personified in E China – China Daily
    A guide to reviving the Lei Feng spirit – China.org.cn
    China to stage programs promoting Lei Feng spirit – People’s Daily