Category: consumer behaviour | 消費者行為 | 소비자 행동

Consumer behaviour is central to my role as an account planner and about how I look at the world.

Being from an Irish household growing up in the North West of England, everything was alien. I felt that I was interloping observer who was eternally curious.

The same traits stand today, I just get paid for them. Consumer behaviour and its interactions with the environment and societal structures are fascinating to me.

The hive mind of Wikipedia defines it as

‘the study of individuals, groups, or organizations and all the activities associated with the purchase, use and disposal of goods and services.’

It is considered to consist of how the consumer’s emotions, attitudes and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub-discipline of marketing, but has become an interdisciplinary social science that blends elements from psychology, sociology, social anthropology, anthropology, ethnography, marketing and economics (especially behavioural economics or nudge theory as its often known).

I tend to store a mix of third party insights and links to research papers here. If you were to read one thing on this blog about consumer behaviour, I would recommend this post I wrote on generations. This points out different ways that consumer behaviour can be misattributed, missed or misinterpreted.

Often the devil is in the context, which goes back to the wide ranging nature of this blog hinted at by the ‘renaissance’ in renaissance chambara. Back then I knew that I needed to have wide interests but hadn’t worked on defining the ‘why’ of having spread such a wide net in terms of subject matter.

  • GOOP + more things

    The power of niche | Campaign magazine – Dave Trott on GOOP – The New York Times said: “The weirder GOOP went, the more its readers rejoiced. Every time there was a negative story about her or her company all it did was bring more people to the site.” Paltrow told a class of Harvard students: “What I do is create a cultural firestorm, and I can monetise those eyeballs.” – cultural firestorm or memorable cultural industrial accident? I agree with Trott to a point. But I can’t work out if GOOP is doing ‘good’ outrage like Benetton managed to do with its ad campaigns, or ‘bad’ outrage like Michael O’Leary at Ryanair. Secondly, you might buy GOOP earrings but would you tell anyone where you bought them? Would they be judging you because you’re a GOOP customer. The problem GOOP has is that it’s not causing outrage with the old or conservative per se. It’s more likely to be customer’s peers thinking that as a GOOP customer you buy into bunkum of Palthrow. Brand neighbourhoods are still important and GOOP nestles comfortably in crank corner with David Icke and Uri Geller. More on beauty related stories here.

    Benetton USSR & USA ad
    Benetton ad from the 1980s which contrasted with the Reagan-era Cold War sentiment of the Soviet ‘evil empire’

    South Korea’s Government Explores Move From Windows To Linux Desktop | SlashdotThe reason for this is simple. It’s to reduce software licensing costs and the government’s reliance on Windows. As Choi Jang-hyuk, the head of the Ministry of Strategy and Finance, said, “We will resolve our dependency on a single company while reducing the budget by introducing an open-source operating system.” – back in the day South Korean online security depended on support for ActiveX, how far things have moved on

    Slick Inbox – interesting idea. BUT RSS, VIP section in mail.app are all competitors

    Thread by @thezedwards on speech recognition / natural language processing – interesting how it can be used (whether or not it is used is another matter) for marketing, surveillance etc

    How Your Laptop Ruined Your Life | The AtlanticEarlier this week, a woman managed to find a seat next to me on the train, took out her laptop, and started plugging away at a spreadsheet. The sight filled me with dread, as it does every time I spot a fellow commuter writing code or finessing a PowerPoint while I listen to podcasts. I suddenly became much more aware of the hard, thin edge of my own work computer, digging into my thigh through my tote bag. – Whatever happened to thinking time?

    Sony as Automaker | Akihabara News – it will be interesting to see Sony go against Tesla

    Trump’s immigration enforcement agents use cellphone location data to track individuals for detention – WSJ / Boing Boing – I’d be surprised if they weren’t doing this

    What Happens When a High-Tech Apparel Brand Shares the Same Name as the Company that Backed the Controversial Iowa Caucus App? — The Fashion LawNot nearly as under-the-radar as ACRONYM, the political organization, ACRONYM, the apparel company, is, nonetheless, situated more behind-the-scenes than the majority of its peers. As writer Adam Wray detailed in 2013, “You’d be forgiven for not knowing much about ACRONYM.” Despite having significant clout when it comes to technologically-advanced apparel and amassing a list of famous fans (think: Kanye West, John Mayer, Jason Statham, best-selling author William Gibson, and mixed martial arts champ Max Holloway, just to name a few), “the company never advertises and with no public relations strategy to speak of, its founders are tough to reach.”  Hugh and his co-founder slash business partner Michaela Sachenbacher “prefer to let their designs” – which are heavy on the GORE-TEX technology and utilitarian-focused hacks, and too expensive for most – “speak for themselves.” Yet, “whether you know it or not, [ACRONYM has] been pacing the vanguard of technically-focused fashion for nearly two decades.” – having worked in an office with the unfortunate name of ISIS House, an acronym that it shared with a terrorist organisation I can understand some of the pain for Errolson Hugh and company

    精進カップラーメン | zen-foods – vegan friendly instant noodles, I’d be surprised if these don’t start appearing in Whole Foods soon

    FBI Says China ‘Biggest Threat’ to US Law Enforcement as Arrests Skyrocket in 2020 | RFA‘We believe that no country poses a greater threat than Communist China’ – but what are they going to do about it?

    ‘A bit impersonal’: The rise of influencer marketing agencies rankles influencers – Digiday“When I reach out to brands directly, they tell me to apply for their programs through their affiliated network, which means I lose whatever personal connections I might’ve had and the ability to negotiate,” Groffman said. A company he had worked with for years recently referred him to its influencer network, he added. “Influencer marketing has finally matured as an industry,” explained Kristy Sammis, executive director of the Influencer Marketing Association, in an email. “Brands are now willing to allocate significant budget to strategic influencer programs. This means they need scale, benchmarks, and guarantees. That’s simply not possible with one-on-one influencer relationships.” Currently, influencers lack a standardized set of rates, yet a myriad factors can go into setting a price. That said, a $10 cost per thousand impressions is a baseline for influencers working on Instagram and Instagram Stories, according to Village Marketing founder Vickie Segar. She added that for every 100,000 followers, that rate grants an influencer $1,000 a post. Plus, companies and influencers might additionally negotiate usage rights and exclusivity, which could increase the fee. Terms vary by company, but payment can take from 30 days to 120 days – it’s probably because brands don’t want to have to filter out chancers and assholes themselves. Secondly, algorithms mean influencers are no longer an effective form of reach

    The Era of Antisocial Social Media | HBRsaying that after years spent constructing carefully curated online identities and accumulating heaps of online “friends,” they want to be themselves and make real friends based on shared interests. They’re also craving privacy, safety, and a respite from the throngs of people on social platforms — throngs that now usually include their parents. To reach these younger audiences on social, marketers are going to have to re-think their approach. The first step is to understand the distinct characteristics of these more closed, and often more private and interactive online spaces. Since I believe that naming a trend helps provide a framework for understanding it, I have dubbed these spaces “digital campfires.” – to misquote Satre Hell is other people. From a brand perspective digital campfires are more attractive than the digital dumpster fires that channels like Twitter and YouTube often descend into

    Barnes & Noble suspends reissues of classics with new images | AP News – criticised on social media as ‘literary’ black face

    Mayfair robbery: Three men hunted after man stabbed for £115,000 watch | UK News | Sky News – events like this will reduce the UK’s attractiveness for luxury sales

    Daring Fireball: My 2019 Apple Report Card – well worth reading, though I think Apple should have showed some backbone in Hong Kong – I have never been so disappointed in a brand

    A mercenary army of the poor? Technological change and the demographic composition of the post-9/11 U.S. military: Journal of Strategic Studies: Vol 0, No 0the U.S. military no longer primarily recruits individuals from the most disadvantaged socio-economic backgrounds. Technological, tactical, operational and doctrinal changes have led to a change in the demand for personnel. As a result, on different metrics such as family income and family wealth as well as cognitive abilities, military personnel are on average like the average American citizen or slightly better – there is also the aspect that military service runs in the family so previous generations may have been lifted into the middle class by the GI Bill

    When China’s Long Game Short Circuits | Echowallmany of the examples of long-term policymaking in China collapse under closer scrutiny, whether in the area of environmental protection, infrastructure or population policy. For example, China’s solar power growth has been driven by government subsidies, resulting in market distortion, huge debt and waste. In the construction of infrastructure, such as the high-speed rail system and local airports, there is lack of coordination and long-term planning – not terribly surprising

    My daughter’s TikTok triumph and the fleeting nature of internet fame | Financial Times – just wait until the advertising algorithm crushes reach again

    Inside Huawei’s first 5G phone: Teardown reveals rush to innovate – Nikkei Asian Review – interesting analysis of the design approach. The design is surprisingly messy. This implies a few things. Huawei had to rush as it was behind. The phone isn’t as ‘premium’ as Huawei would like to believe, its the smartphone equivalent of having Irish travellers tarmac your drive. Huawei is leaving money on the table by not optimising their designs.

    UK mobile operators warned to deliver on rural ‘not spots’ | Financial Times – I’d laugh if mobile operators just walked away from it all

    What the Hell Is China Doing on the Dark Side of the Moon? – projection of power and influence

  • Eric Vietnam Sadler + more things

    Eric ‘Vietnam’ Sadler interview – Folio Weekly – rare interview with Eric ‘Vietnam’ Sadler of the Bomb Squad production team

    Public Enemy Papercraft
    Public Enemy (without Eric ‘Vietnam’ Sadlerpaper craft figures via csalinas86

    Venture capital investors should harpoon more whales | Financial Times – hard versus soft innovation – soft innovation is winning the money. More on innovation here.

    Gen Z brand advisors – JWT Intelligence – because they are over millennials

    和 Virgil 一同「压轴登场」的 Arc’Teryx,是怎样的户外品牌? – Chinese fashion show people trying to work out why Virgil Aboha wore Arc’Teryx goretex shell. Interesting that they don’t go to the obvious answer – technical outdoor wear is streetwear

    Wristwatches (手表) | Mao Era in Objects – interesting read and gives a lot of food for thought on brand and perceived luxury products in the Chinese market

    reut.rs | Trump executive order to clampdown on counterfeit and pirate goods sold at e-commerce – interesting as Amazon and eBay sure to suffer

    FM音源伝説 | FM音源を愛するすべての人へ – cool game chip based synthesizers

    Study: Men who own luxury cars are often jerkswhat types of people own these cars. Sure enough, he found that less cooperative, less kind, and less considerate men often drive high-status cars. “The same traits also explain why such people break traffic regulations more frequently than others,” says Lönnqvist. He found no connection between female self-centeredness and luxury cars. Before you start flashing the bird at passing luxury vehicles, know that not all classy car owners suck. In fact, some are quite dependable: The study also found that conscientious men and women—people who are organized, ambitious, respectable, and often high-performing—are also frequent owners of high-status cars, which Lönnqvist says likely reflects an appreciation for quality and an urge to present a self-image of classy reliability. – a bit more nuance to this than the title suggests

    The rapid rise of ‘Buy now, pay later’ – BBC News – this isn’t new, its the Littlewoods catalogue model all over again wearing digital clothes

    Bank of England drops productivity optimism and lowers expectations | Financial Times – not terribly surprising

    ハタプロ – way too cute robot Google Home type device hybrid

    Markera kraftigare mot Kinas försök att påverka pressfriheten | :UtgivarnaUtgivarna urges to mark more strongly against China‘s attempts to influence the freedom of the press. Swedish media pushes back against Chinese government and including the local ambassador and United Front cadre

    Apple Hires Key Netflix Engineer in Bid to Boost Subscription Services – WSJRuslan Meshenberg, who helped build out Netflix’s platform and was involved in key initiatives to create a speedier, more consistent service for viewers, joined Apple’s internet-services organization this week

    A new year marks a new phase of Hong Kong protests | Financial Timessome are calling on taxpayers to pay more. The aim of the so-called “$1 more” campaign is to cripple the tax authorities’ operations by forcing them to handle possibly millions of rebate payments, tying them up in bureaucracy and bringing the system to a grinding halt

    ‘Get Ready for Brexit’ was a £46m flop – so get ready for ‘Ready to Trade’ | MAA – this must be embarrassing for Engine Group

    Apple TV+ ‘Immaterial’ to Services Revenue Amid One-Year Free Deal – Variety – loss leader

    Apple FQ1 20 – Big battery. – Radio Free Mobile – back to basics with battery life being the key USP

  • Yellow economic cycle

    The yellow economic cycle has manifested itself as a positive boycott.

    The anti ELAB protest movement in Hong Kong exposed the fracture lines between pro-Beijing (blue) and pro-Hong Kong sides (yellow). Some of Hong Kong business community came out and criticised the protestors. This resulted in consumers boycotting their business.

    Maxim’s

    The classic example of this was when Annie Wu criticised Hong Kong protestors. Wu’s father James co-founded Maxim’s Caterers Limited. Maxim’s is has a wide range of restaurants for all budgets. It also owns bakeries, provides catering for universities and businesses. Maxim’s even has a joint venture with Starbucks. Starbucks coffee shops in Hong Kong and southern China are run by this joint venture called Coffee Concepts.

    Mainland businesses, especially Chinese state-owned enterprises like China Mobile and Bank of China were defaced by protestors. McDonalds restaurants in Hong Kong and China are majority owned by CITIC – a Chinese state-owned investment company.

    Garden Bakery

    Garden Bakery’s Life bread ended up becoming a yellow brand by default when it was criticised by members of the Hong Kong Police. Hong Kong protestors rallied around and even brought along loaves to demonstrations.

    #AnywhereButChina Challenge

    Consumers bought everyday products that weren’t made in China and shared the product and its country of origin online. This becomes quite tricky as products from western brands like Wrigley chewing gum or pair of Nike sneakers could be made in China.

    It’s particularly interesting as it raises questions about long term perception of quality. Back before the protests when I was living in Hong Kong LG and Samsung smartphones being sold advertised with pride that they were made in Korea. It was a similar story with high-end Sony TV sets. #AnywhereButChina channels China’s political and quality related issues in one meme.

    Solidarity with their customers

    Many small businesses in Hong Kong started to do what they could for their young customers. And the customers paid them back with loyalty. By trying spend their money only in yellow businesses and avoid blue ones by creating a yellow economic cycle.

    Yellow economic circle

    Online assets were created to point customers in the right direction. Here is one of the posters that have been circulating on Twitter. The use of QRcodes is much more common in east Asia than Europe. The code takes you through to a Google Maps overlay of Hong Kong featuring Yellow businesses which would be preferable to shop and eat at. Green businesses which are preferable to blue businesses. Blue businesses will be avoided wherever possible.

    Reviews of yellow shops and restaurants on review sites like Open Rice have been poisoned by pro-government supporters placing bad reviews and protestors piling in to defend their yellow economic circle members. At its worst, even the most hardened Wikipedia editor would be daunted by the pitched battles going on.

  • Pointy + more stuff

    Google acquires Pointy, a startup to help brick-and-mortar retailers list products online, for $163M | TechCrunchbuilt hardware and software technology to help physical retailers — specifically those that might not already have an extensive e-commerce storefront detailing in-store inventory — get their products discoverable online without any extra work – reminds me of the kind of thing you’d expect Tencent or Alibaba to do as China has led in O2O e-tailing. Pointy also fits into Google’s mission to organising all the worlds information. Over time, I can only see Pointy as being bad for retail margins.

    The problem with the idea of Pointy is that it treats all stock as equal, in reality the cost of an item isn’t only its price. A point that Pointy misses. There are also transport costs, time and convenience costs involved. For a real world story indexed by Pointy, the consideration of being able to drive to a nearby story and get something immediately isn’t a factor. How does Pointy know about the hassle of that same trip if one has to walk there and back instead? Does Pointy consider how heavy or bulky a product might be?

    San Francisco’s Robot Restaurants Are Going out of Business – thin margins don’t support high capital costs of automation

    11152015_Cathay Pacific Cargo_B-LJA_B748F_PANC_NAEDIT

    Cathay Pacific: Aircraft Changes & Flight Cuts to North America – SamChui.com – interesting cuts on previously big earning routes

    Mediatel: Newsline: How the UK is quietly importing a sinister political phenomenon“I have read so many predictions and trends about journalism in the past few weeks. The most significant trend, mostly unacknowledged, is that of politicians realizing they do not need to provide access or engagement with journalists, or even tell the truth, to be electable.” – where is this going?

    Make your China marketing pop with these pop culture tips – POP MART: the designer toy market in China is booming. Not that surprising given historic popularity in Hong Kong and Japan – in many respects culturally China is a laggard

    Silicon Valley and National Security – United States Department of State – basically you’re all a bunch of Quislings

    Fundamentals simply do not matter in China’s stock markets | Financial Times – Muddy Waters Research has demonstrated that for years, its also the reason why you should be wary of Chinese companies with foreign listings

    Framed — Pixel Envythree paragraphs in and it is already setting up the idea that personal privacy and public safety are two opposing ends of a gradient. That’s simply not true. A society that has less personal privacy does not inherently have better public safety; Russia and Saudi Arabia are countries with respectable HDI scores, brutal censorship and surveillance, and higher murder rates than Australia, Denmark, France, and the United Kingdom

    Sugar Bear’s Don’t Scandalize Mine was a go to record for me, but I’ve never seen a music video of it until now

    What Does Taiwan’s Public Think About Election Interference From China? – The Diplomathyper-polarization in views between DPP and KMT supporters highlights the difficulty in addressing cybersecurity and China more broadly. To reach a consensus requires first acknowledging and disrupting the echo chambers in which disinformation campaigns thrive, then the government must implement election transparency policies to more easily expose disinformation efforts. However, with increasing animosity between parties, this consensus may be hard to reach. Citizens may also be concerned that any steps the government takes are limiting their freedom of speech or other rights (paywall)

    China: no longer the place to be for young Singaporeans? | South China Morning Post – China no longer a place to do business

    Try as It Might, Germany Isn’t Warming to Huawei – The DiplomatHighest on their list of concerns has been the risk of exposing the future German 5G network to large-scale espionage and data theft on behalf of corporate and political actors in China. In recent years, Germany’s intelligence agencies have reported a steady increase in Chinese government-directed espionage and hacking activities against German targets, primarily with the aim of acquiring corporate secrets. China is now considered the source of the majority of cyberattacks against Germany. In 2019, some of the largest German companies confirmed that they had been targeted by a new wave of cyberattacks that likely originated with the Chinese government. During a parliamentary hearing on the issue of Huawei in October, Thomas Halden­wang, the president of Germany’s domestic intelligence agency (Bundesverfassungsschutz), claimed that Chinese espionage and cyberattacks have been expanding into more and more sectors of the economy and the state. According to Haldenwang, while Chinese cyberattacks in Germany were previously focused primarily on private corporations and technology

    China Manufacturing:”Elvis Has Left the Building” | China Law Blog – “China’s rising costs, tricky regulations and increasingly unstable geopolitical situation are forcing more manufacturers to move production elsewhere” and we should expect this exodus to gain speed in 2020, “despite the prospect of a minor US-China trade truce.”

    Marketing research: Chinese celebrity brand endorsers – Daxue Consulting – Market Research China – interesting turnover in celebrities and increased focus on where there influence lies. China no longer has the Jackie Chan type celebrity endorsement. Which was all things to all people. Chan was legendary for the amount of products that he promoted which became a joke

    Bose and HERE Fuel AR Experience Innovation By Combining Location and Audio Technologies – Semiconductor DigestHERE Technologies, a global leader in mapping and location platform services, today announced a collaboration with Bose Corporation to jointly enable their respective developer communities to deploy augmented reality (AR) location applications and services. This collaboration gives HERE developers access to the Bose AR platform and spatial-audio capabilities, and extends the HERE platform, positioning and mobile SDK location technologies to developers building audio AR applications and experiences. – ok so turn by turn direction or tourist style apps probably. The most interesting thing for me was that Bose AR isn’t just the audio enabled frames but recent noise cancelling headsets as well

    SPH print newspaper ad sales dive 20% on year | Media | Campaign AsiaSingapore Press Holdings, the parent company of The Straits Times, Lianhe Zaobao, and other news publications, saw overall revenue drop 3.8% in the first quarter of fiscal 2020 – interesting acceleration. Part of which is down to media agencies making more money from digital and some due to changing consumer habits. I’ve started taking a print newspaper subscription again as I value the juxtaposition good print design can bring

    NYT: Russian hackers successfully targeted Ukrainian gas company Burisma – AxiosPublic awareness of the Burisma hack cuts both ways politically. For former Vice President Joe Biden’s campaign, it means document dumps could happen at any time, with accompanying media frenzy and potentially damaging revelations. For the Trump campaign, it means that any such revelations will come pre-tainted with a Russian label

    Hair Love,’ Sponsored by Dove, Earns an Oscar Nomination for Best Animated Short | Muse by Clio – poses interesting questions about the role of brands in media

    John Lewis marketing boss Paula Nickolds departs before starting | The DrumAnusha Couttigane, principal fashion analyst at Kantar, said that whoever takes the lead will need to rethink its long-running, and arguably tired, festive advertising strategy which has relied on blockbuster, tear-jerker creative to encourage shoppers into stores. “John Lewis needs to continue evolving its digital marketing efforts. While the company’s Christmas mascot, the accident-prone dragon Excitable Edgar, was warmly received, the debut of the brand’s Christmas advert is simply not the event it once was,” – quite a burn right there.

    Sonos hits Google with lawsuit over wireless speaker patents“Google has been blatantly and knowingly copying our patented technology” for years. Sonos and Google collaborated in 2013 to add the Play Music service to Sonos speakers, and more recently, the two worked to bring Google’s digital assistant to Sonos speakers, alongside Amazon’s counterpart, Alexa. “Despite our repeated and extensive efforts over the last few years,” Spence told the Times, “Google has not shown any willingness to work with us on a mutually beneficial solution. We’re left with no choice but to litigate,”

    With nothing to lose, loners build future in China’s hollowed-out north – Reuters“Social classes are fixed,” Li said. “The poor can never achieve anything. When you encounter problems, if you can solve it, great. There’s not much you can do otherwise.” – interesting consumer comments that explain the slow down in China’s economic growth

    Dark Patterns after the GDPR: Scraping Consent Pop-ups and Demonstrating their Influence by Nouns, Liccardi, Veal, Karger and KagalThe results of our empirical survey of CMPs today illustrates the extent to which illegal practices prevail, with vendors of CMPs turning a blind eye to — or worse, incentivising —- clearly illegal configurations of their systems. Enforcement in this area is sorely lacking. Data protection authorities should make use of automated tools like the one we have designed to expedite discovery and enforcement. Designers might help here to design tools for regulators, rather than just for users or for websites. Reg- ulators should also work further upstream and consider placing requirements on the vendors of CMPs to only allow compliant designs to be placed on the market. (PDF)

    Unmasking the secret landlords buying up America | Reveal – some 25 percent of US residential property is now owned by anonymous shell companies

    Daring Fireball: Apple’s One Remaining Use of the Word ‘Macintosh’ – probably not the smartest move given the amount of IP and goodwill in the brand and rapacious competitors who make early Microsoft look like the Bill & Melinda Gates foundation

  • Breaking norms

    Breaking norms to create shock is a well-trodden path. Look at the way the Conservative Party used transgressions to dominate news cycles during the last election. For a cynical marketer like myself it has all become rather jaded.

    The Darkest Nights
    Duchess Flux – The Darkest Nights

    This news footage of audience reactions from screenings of The Exorcist reminded me of the power in breaking norms.

    https://youtu.be/8whgmLb2II0

    One film that was famous for breaking norms was The Exorcist. It has a whole mythos built up around it. New Hollywood was pushing the boundaries of what was acceptable across different genres and horror was no exception.

    Breaking norms was big business. The Exorcist was the highest grossing R-rated film at the box office until Terminator 2 almost 20 years later.

    The Exorcist was released in 1981 in the UK on video tape, but was then banned – swept up in the video nasties media frenzy of 1982 to 1983. It was so controversial that it wasn’t re-released for 25 years after its initial release. That gap allowed the myth to grow.

    Watching the reactions in this film above gives you a sense of the power of breaking norms. And this wasn’t just an American phenomenon. Before I went to college, I used to work in an oil refinery.

    One of my colleagues was a man in his late fifties called Joe Simpkin. He was shorter than me with a barrel-like body shape, a Cheshire accent (think the nasal twang of Frank Sidebottom).

    Frank Sidebottom’s first TV appearance

    Always cheerful, Joe was a typical plant worker; he’d seen a lot working in the UK and the Middle East from before the OPEC oil crisis of 1973. He usually told ribald tales, which usually happened during a stopover in flying back and forth to the Middle East. Such as the time he saw drug addicted adult film performer John Holmes failing to perform at a ‘sex club’ in Amsterdam – ‘It was just sitting there like a baby’s arm, never budging no matter what the two girls did’. Let’s just say he wasn’t exactly woke, despite having a strong sense of fair play.

    This was pre-internet: I used to get of rare and banned content from art students I knew. Pretty much every film that was banned in the UK, you’d get hold of through these networks.

    Large chunks of culture were scarce and the process of discovery bound people together. I made friends in galleries, record shops and independent cinemas. They were involved with the same scene as me using video mixing equipment, found footage, old films and nascent computer graphics from a Commodore Amiga to add a visual accompaniment to the music being played. Big three lens video projectors worked alongside liquid slide projectors and video walls made of multiplexed TVs that some clubs had from the first generation of modern VJing.

    These tapes were copies of copies, grainy videos that were hard to watch because of the ‘snow storm’ noise on them. I managed to get hold of two underground videos. These two particular tapes of them was of Clockwork Orange and the other of The Exorcist. The rest of both tapes were filled with American TV interviews with Charles Manson. I refound the main Manson interview on YouTube now.

    Geraldo Rivera interviewed Charles Manson in San Quentin prison some time in 1988

    I wanted the Manson interview for drop-ins on mixtapes. I was fascinated by the hippy culture that I was too young for.

    1960s Counterculture was having a renaissance as art and music riffed on the motifs of the late 1960s summer of love. I’d often use The Grateful Dead’s Uncle John’s Band or Jefferson Airplane’s Embyronic Journey at the beginning of the night before ripping into house music, or at the end of the night to clear punters out.

    Freewheeling Manson was part of the culture’s dark surreal underbelly.

    We got talking about the films on the tapes. Joe turned from his usual jovial self and went serious. He told me about going to see The Exorcist with his first wife and another couple. He came out of the cinema and he admitted both him and his wife were shook up. They went home, arriving back just after midnight. They stayed up playing cards, smoking cigarettes and drinking tea until daylight with the other couple.

    Joe had a daughter with similar hair to Regan (played by Linda Blair in the film).

    Neither Joe or his wife could bear to bring themselves upstairs let alone look in on his daughter. We talk about making an impact with our campaigns, but when is the last time, something you’ve created moved someone that much and that they remember it 20 years later?