Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • Nexta & things that caught my eye this week

    Nexta

    Nexta media operation and its role in the Belarus protests was the main article in this weekend’s FT magazine.

    FT magazine on Nexta
    FT magazine on Nexta

    A few things about the article. The old maxim of ‘hearts and minds‘ is still true despite technology. Secondly, Belarus seems to view media and propaganda as a tactic rather than something strategic. This surprised me given that Belarus has always been authoritarian in nature and Soviet in terms of the way it operated. It is at odds with the way countries like Vietnam and China operate.

    Finally, the irony that the smartphone is the instrument of protest. Nexta seem surprisingly well organised in a way that wasn’t seen with voices around the Hong Kong protests.

    Most of the Belarussians will be using handsets based on technology from Google. Google doesn’t believe in privacy (apart from the privacy of its executives) and has a viewpoint of data that most authoritarian regimes would appreciate.

    Old Hong Kong

    YouTube has a lot of digitised archive footage. First up is unused footage shot in 1962 filmed for a Pathé film This is Hong Kong.

    The next reel was shot six years later. Again it was footage that ended up on the cutting room floor of Pathé. The footage was shot for one of its Colour Pictorial episodes. These were film magazines that screened prior to the main feature film in a cinema. Television would be soon squeezing cinema as the main form of video based news and documentaries.

    Some of this footage was familiar to me from my times going and living in Hong Kong, whilst other aspects of it were unrecognisable. Both of these films reminded me of Miroslav Sasek’s book This is Hong Kong.

    Japan

    This footage is said to be taken in Tokyo, Osaka and the countryside in Japan during the 1980s. Though the airplane through bamboo scaffolding footage from 0.23 – 0.25 seems to have been taken on the run in to Hong Kong’s old Kai Tak airport. Some of it is beautifully shot.

    It is underpinned by a an ambient track that works really well.

    Talking of Japan, ASICS have a shoes that reminds me of the bindings used to hold bamboo scaffolding together and the weaving of bamboo screens. Asics and a Japanese architect made a shoe inspired by bamboo weaving.

    ASICS have put together a film to promote the shoe.

    Berocca integration of radio and voice services

    Finally Berocca did an innovative radio advert to take advantage of voice services as part of its radio advertising campaign. Alexa has a well documented API stack for building skills, which is what Berocca is encouraging consumers to use. I could see this happening more as Alexa is rolled out in automotive environments.

  • Clubhouse & things that caught my eye this week

    Korean American security researcher Brian Pak looked at Clubhouse and some of the findings were very interesting. Pak posted a full analysis in Korean here. The key takeouts for me where:

    Some (probably early adopter) Koreans have been buying used iPhones so that they can try Clubhouse, since the app is currently iOS only.

    The concept of an audio chat app that isn’t new. Pak identified Clubhouse’s key strength as having an intuitive UI/UX and a large number of participants from various backgrounds.

    I found it interesting that Pak felt there might be technical difficulties in having Clubhouse for desktop (macOS / Windows) or Android. I suspect that the reason was more about managing the scaling of the app.

    Clubhouse is a closer to a mashup than a ‘real app’. It’s voice functions are based on Agora, a Chinese provider. Most of the rest of the features are using the Pubnub communications service platform. The way protocols have been handled was highlighted as a security risk. Stanford Internet Observatory got into this in more detail here.

    I can also recommend this coverage about how Clubhouse usage has evolved in Hong Kong, China, Japan and Nigeria.

    There was a major fall of snow in the US last week. It unfolded as a catastrophe across Texas. NBC’s New York affiliate set up a live stream at New York’s Time Square. It is amazing to zone out and watch. It could be considered to another entry in the slow TV genre pioneered by Norway’s public broadcaster NRK.

    I watched Adam Curtis’ Can’t Get You Out Of My Head last week and wanted to track down some of the films in it. Here are some of them.

    Bloodshed on Wolf Mountain was a film about opposition to the Japanese invasion of China. filmed during the pre-communist phase of China.

    Taking Tiger Mountain By Strategy is a Communist propaganda film describing how a communist infiltrated a bandit gang and helped the communists to destroy them. It was apparently based on an incident that happened during the Chinese civil war. Like the other Communist films featured here, it is extremely stylised using Peking opera techniques mixed with ballet.

    A ‘slave’ girl on Hainan island runs away and joins a female group of communist soldiers who are fighting a local warlord in The Red Detachment Of Women. The film was made just prior to the cultural revolution at Shanghai Tian Ma studio.

    https://youtu.be/zoPM9d18e9o

    Finally The East Is Red is musical dramatising from the Chinese communist party perspective; the decline of the Qing dynasty through to the communist takeover.

    The original film was produced in 1965, right before the start of the Cultural Revolution in 1966. The prologue seems to have been added after the ‘Gang of Four’ were put on trial. There is certainly a touch of the classic MGM musical to the production style, alongside Beijing opera and ballet.

    Filipino brand Jollibee did a pandemic themed Valentine short films which was really clever. All of the films were made by local directors and are emblematic of the COVID-19 experience. Tonally it hits the right spot for the Philippines. What might seem to be too cute and emotional for UK audiences resonates well in that market. Thankfully, it isn’t the tear-jerking emotional rollercoaster that Thai ads can take you on.

    I particularly like the second one because of the twist in the plot.

    Jollibee’s overall approach on brand as media makes sense when you think about the nature of the Philippines media market and the good number of diaspora that they need to reach.

  • Signal messenger + more things

    Signal privacy orientated messenger

    Signal has become a popular messaging clients among my contacts for privacy orientated messaging. I’ve shared this guide a number of times, so I thought I would share it here. More on Signal messaging here. I use Signal on my phone and my desktop computer, both of which are an integrated experience.

    Innovation

    FISCAL YEAR 2020 a great report by the UD Department of Defence – a U.S. business climate that has favored short-term shareholder earnings (versus long- term capital investment), deindustrialization, and an abstract, radical vision of “free trade,” without fair trade enforcement, have severely damaged America’s ability to arm itself today and in the future. Our national responses – off-shoring and out-sourcing – have been inadequate and ultimately self-defeating – punchy, but I don’t see much attention being paid to it (PDF)

    The Times view on institutions’ ties with China: Academic Decoupling | Comment | The Times – overall change in UK stance across elites

    Germany to help Europe invest ‘billions’ in chip manufacturing 

    Quad’ nations sign up for meta think-tank to advance ‘Techno-Democratic Statecraft’ • The RegisterUniversities and think tanks from Australia, the USA, Japan, and India have come together in a new group that together hopes to advance discussions on the intersection of information technology, regional security, and internet freedom. Dubbed the “Quad Tech Network”, the group is managed by the National Security College at The Australian National University, an organisation backed by Australia’s Department of Foreign Affairs and Trade.

    Technology

    China issues new anti-monopoly rules targeting its tech giants | Reuters – interesting how the global temperament turning against technology and e-tailing

    China Blocks Clubhouse App After Brief Flowering of Debate – The New York TimesAt times, the conversation went off the rails, as when one man who identified as Taiwanese chimed in to curse out mainland Chinese people, before quickly signing off. But for the most part, users said that the app’s use of moderators and real-time voice sharing promoted a civility and intimacy lacking on other popular social media platforms like Twitter and its Chinese equivalent, Weibo. – interesting given its reputation for racism and sexism

    Clubhouse is now blocked in China after a brief uncensored period | TechCrunch – they were a bit slow, obviously some of China’s project Golden Shield people need to reflect on their shortcomings.

    Brexit

    PRWeek poll: A third of PR businesses predict Brexit revenue hit | PR Week“First, whereas previously the UK would always be the gateway for new entrants to the European market, we’re now seeing Germany emerge on par as the primary entry point. Historically, Germany would almost always be the secondary priority after the UK, then followed by France, the Netherlands, Spain and Italy. “Second, we’ve seen clients proactively ask to have multinational teams lead their account in Europe, as opposed to the traditional approach of having a UK-led European approach. In our mind, this is because the UK no longer has the same authority to lead. “This is one of the softer impacts of Brexit in terms of the UK’s perceived influence and leadership in the region.” Mark Pinsent, managing director of The Hoffman Agency Europe, has also noticed a trend for UK-based clients to “explicitly tell us that they’re keen to be positioned as European companies rather than UK”. “That can be tricky if they’re headquartered in the UK [or] don’t have a significant presence on mainland Europe,” he said. “It’ll be interesting to see whether, over time, the UK becomes less of a priority market for international businesses looking to market in Europe… certainly for UK-founded start-ups, I could see it accelerating their need to have EU-based businesses.” – the psychology of the UK’s diminished image is fascinating

    Culture

    Kaffeine | Rave culture and specialty coffee a comparison – nice verbal history of the Australian wave of London specialty coffee shops. It is interesting to see how specialty coffee went mainstream over time

    Luxury & streetwear

    New Balance wins $3.9m in damages from China logo copycats | Financial TimesThe two defendants, Fujian-based footwear maker New Barlun and its distributor Shanghai Shiyi Trade, have expanded quickly in China’s smaller cities and sold knock off shoes at below half the price of New Balance. – Damages are still pretty low, only 2.5m pounds or so

    Luxury’s Involvement in Resell Could Be the Beginning of the End – I had written about peak streetwear a while ago

  • Golden bull & things that caught my eye this week

    Digital golden bull at Pavilion, Kuala Lumpur & Chinese new year

    The golden bull in question is on the digital screens of Pavilion, Kuala Lumpur, Malaysia. Pavilion is an upscale shopping area and the animation was designed to tie into the year of the ox in the Chinese lunar calendar.

    The golden bull is supposed to be auspicious and is seen to break through the coronavirus that affected 2020.

    https://youtu.be/llFkwcAlFSk
    Pavilion Kuala Lumpur

    The golden bull execution is very similar to an installation done by a Chinese property developer that I found earlier this year. Both rely on corner screens and on understanding the viewing angle of pedestrian footfall streaming past the animation.

    Following on from my post collating adverts celebrating Chinese new year last week, Radii China had some additional suggestions that came out after I had written my original post. Let’s hope that 2021 lives up to the auspicious promise of the golden bull.

    Design & culture

    The Royal Shakespeare Company is looking at using a virtual set for a performance based on A Midsummer Night’s Dream. RSC’s Dream will be performed live from March 12 – 20, 2021. It shows how the arts are looking to adapt to a COVID world and experimenting with cutting edge technology.

    RSC – Dream trailer

    My friend Arun has released a COVID inspired track available for purchase from Underbelly Music on Bandcamp. Check out the accompanying video here.

    Coffee Hype x Underbelly

    This weekend I will be watching the latest Adam Curtis documentary series – BBC iPlayer – Cant Get You Out of My Head it’s the only thing that I bother watching on the BBC now.

    Consumer behaviour

    Really interesting drill down into the American middle class by the Brookings Institute that came up with some concerning findings. I am slowly working my way through The Rise and Fall of American Growth: The U.S. Standard of Living since the Civil War by Robert J Gordon and much of this Brooking Institute findings fits in with this.

    Brookings Institute Middle Class Monitor
  • BMW brand crisis + more things

    BMW brand and business crisis

    I haven’t driven a BMW in well over 20 years, so Doug DeMuro’ update on the BMW brand was fascinating.

    BMW brand twitter account OK boomer
    BMW Twitter account

    The BMW brand issue hadn’t been on my radar until Doug DeMuro talked about it. A number of things seem to be happening with BMW.

    The company’s customer base is predominantly gen-x and baby boomers; because their cars are expensive. For decade these people have been told that the BMW brand represents the ultimate driving machine.

    An important part of the visual BMW brand: the design language that it is implementing on is problematic. In particular the ugly ‘beaver teeth grill. This is ironic given that an electric car doesn’t need a grill for its engine.

    It didn’t help things that from a certain angle the rear of the BMW iX has a resemblance to the Nissan Juke.

    Nissan Juke 1.6 Advance 2017
    Nissan Juke 1.6 Advance 2017 by RLGNZLZ

    It has at least an internal perception that it has lost its BMW brand mojo as there is a slow steady move away from the internal combustion engine.

    If you look at other YouTube automotive channels, BMW seems to be having reliability issues with its current cars and the repairs are expensive to do. Back in the early 1970s the BMW brand was tarnished with negative perceptions about the cars being rust buckets and the company managed to lick that. The current engineering problems sound more complex.

    All of this makes the BMW brand sound more difficult to fix than being on the socials and being up to date with their yoofspeak.

    China

    Sharp Power and Democratic Resilience Series | China’s Global Media Footprint – interesting report by the National Endowment for Democracy, especially given how UK regulator Ofcom revoked the TV licence for CGTN – Ofcom revokes CGTN’s licence to broadcast in the UK – Ofcom 

    Huawei official speaks out after “Uighur alarm” report – The Washington Post – Huawei’s Denmark country manager resigns and then briefs against the company on its AI system that identifies Uighurs

    China’s Luckin Coffee files for bankruptcy in US | Financial Times 

    Canada concerned as Hong Kong starts to force dual citizens to choose status – The Globe and Mailindividuals who declare themselves Canadian could now lose their residency rights to live in Hong Kong.“It’s the beginning of the end for people in Hong Kong with Canadian status,” said Vancouver immigration lawyer Richard Kurland. The policy on dual citizenship stems from a 1980 law in mainland China that was then applied to Hong Kong when the United Kingdom handed over the city to Beijing in 1997. “The law was on the books for years but it wasn’t always enforced,” Mr. Kurland said. – interesting move

    The Longer Telegram: Toward a new American China strategy – Atlantic Council – single most important challenge facing the United States and the democratic world in the twenty-first century is the rise of an increasingly authoritarian and aggressive China under Xi Jinping. China has long had an integrated, operational strategy for dealing with the United States. The United States has so far had no such strategy with regard to China. This is a dereliction of national responsibility – interesting read. Right on with its diagnostics, but off base with its proposed solution. The west thought that Xi was a moderate when he came into power. He has extended his loyalists in every aspect of the party. The Jiang Zemin faction of the party, which would be an alternative aren’t liberal; they used the army to put down student protests in 1989.

    Hong Kong to impose ‘national security’ schools curriculum | Financial Times – interesting that it impacts expat kids as well. A powerful message that China is prepared to burn Hong Kong to the ground to get alignment

    Taiwan

    China and the Fate of Taiwan | Yale University Press Blog 

    National security law prompts record number of Hongkongers to move to Taiwan: report | Apple Daily – numbers over double from 2019 to 2020

    Media, brand and marketing

    Commission chief tells charities not to be ‘captured’ for politics | Charities | The GuardianCharities that support politically or culturally contentious causes should expect their charitable status to come under regulatory scrutiny even if they are acting within the law, according to the outgoing chair of the Charity Commission. The Tory peer Tina Stowell, who is stepping down after three years in the post, warned charities against being “captured” by unnamed people who wish to push a partial view of the world and use charity platforms to wage war on “political enemies”. – this is going to be interesting

    Looking downstream – Tortoise – as a long time netizen I am less certain that regulating platforms for content will work and worry about the precedent it would set for authoritarian regimes. Should OTT platforms such as Netflix, Disney+ or Amazon Prime carry news? Here my first question is how do you define news? Should they do real time news reporting, probably not even if they could. Should they do current affairs analysis – they already do if you look at the kind of documentaries that they have. I think that there should be real questions about those documentaries in terms of quality and bias? While we’re on about documentary making, surely the BBC could be doing more work with Adam Curtis or Bellingcat and have those people training the documentary film makers of tomorrow

    Higher Brothers’ Masiwei to Perform Live on McDonald’s App | Radii China – this is a really smart move by McDonald’s China to drive downloads and reward customers

    Liu Yifei Announced as Face of Louis Vuitton China | Radii China – LVMH betting on woke western liberals not being their customer base and choosing polarising star. It also shows how far Fan Bingbing’s star has fallen since her tax troubles. Crystal Liu was the protagonist in the car crash live action version of Mulan. She’s also not as beautiful as Fan Bingbing

    Bagging bargains: the unexpected rise of the discount megastore | Financial Times – not terribly surprising when one thinks about how recessions increased the market share of discount food retailers like Lidl, Aldi & Netto

    How did rich millennials become the voice of generation rent? | Young people | The Guardian – what’s missing from this is the sense of being precarious with freelancing and contract work in middle class professions now. This also seemed related: Why do so many professional, middle-class Brits insist they’re working class? | Class issues | The Guardian 

    GroupM, Unilever launch tool to measure ethics of data decision-making | Ad Age – is GroupM (or any media agency) the right partner from a credibility point-of-view?

    Technology

    How Europe Became a Model for the 21st Century – DER SPIEGELDespite its long list of crises in recent years – including the most recent vaccine snafu – the European Union has become a global pacesetter. Its laws and regulations have established global norms. This has made the bloc a 21st century model. – I agree with the direction of this article, even if some of the examples could be debated

    Meet the Chinese-Made Social Voice Chat App That Came Before Clubhouse- PingWestDizhua 递爪 (literally translated as sticking out one’s paws, a meme-phrase for raising hands) went live, offering the same kind of voice-based experience that connects people, nearly a year ahead of Clubhouse.

    Silicon Valley’s iron grip on venture capital is slipping — Quartzthe shift to smaller tech hubs that’s been going on for years is set to move even faster, according to Stanford. “The pandemic has thrust the VC ecosystem into new territory where Zoom meetings and alternative deal sourcing methods reign supreme,” he wrote in an analyst note. “This shift has, at least somewhat, leveled the playing field for investor attention…Over Zoom, it doesn’t matter if the company is in the same building, city, state, or country.” – no credit given for the dissipation technology start-ups to places like Singapore and Shenzhen. For instance, social darling Clubhouse is based on Chinese voice technology. But there’s also a bigger issue about the decline in hard innovation which is easier to do in a tight cluster. Since its no longer happening, the cluster makes less sense. More on innovation here.

    Information security

    Clearview AI’s Facial Recognition App Called Illegal in Canada – The New York Times 

    McKinsey fires investment bank researchers after policy breaches 

    Bases for Trust in a Supply Chain – LawfareWith a supply chain attack, there is a potentially long delay between the introduction of a vulnerability and its exploitation. In addition, infiltrating a supplier generally requires a well-resourced adversary and interaction with that supplier. So compared to the alternatives, preparations for a supply chain attack take longer and have a higher risk of discovery. The risks of discovery can be reduced, however, if inserted vulnerabilities resemble ordinary flaws and, thus, the malicious intent is disguised. The digital systems on which individuals and nations increasingly depend are large and complex, so today they are likely to be rife with vulnerabilities. Many of those vulnerabilities will be known, some unpatched, and others easily discovered by analysis. In short, such systems are easy to compromise.

    Russian hack brings changes, uncertainty to US court systemnew rules for filing sensitive documents are one of the clearest ways the hack has affected the court system. But the full impact remains unknown. Hackers probably gained access to the vast trove of confidential information hidden in sealed documents, including trade secrets, espionage targets, whistleblower reports and arrest warrants. It could take years to learn what information was obtained and what hackers are doing with it – you can’t hack paper

    Suspected Russian Hack Extends Far Beyond SolarWinds Software, Investigators Say – WSJ