Category: online | 線上 | 온라인으로 | オンライン

The online field has been one of the mainstays since I started writing online in 2003. My act of writing online was partly to understand online as a medium.

Online has changed in nature. It was first a destination and plane of travel. Early netizens saw it as virgin frontier territory, rather like the early American pioneers viewed the open vistas of the western United States. Or later travellers moving west into the newly developing cities and towns from San Francisco to Los Angeles.

America might now be fenced in and the land claimed, but there was a new boundless electronic frontier out there. As the frontier grew more people dialled up to log into it. Then there was the metaphor of web surfing. Surfing the internet as a phrase was popularised by computer programmer Mark McCahill. He saw it as a clear analogue to ‘channel surfing’ changing from station to station on a television set because nothing grabs your attention.

Web surfing tapped into the line of travel and 1990s cool. Surfing like all extreme sport at the time was cool. And the internet grabbed your attention.

Broadband access, wi-fi and mobile data changed the nature of things. It altered what was consumed and where it was consumed. The sitting room TV was connected to the internet to receive content from download and streaming services. Online radio, podcasts and playlists supplanted the transistor radio in the kitchen.

Multi-screening became a thing, tweeting along real time opinions to reality TV and live current affairs programmes. Online became a wrapper that at its worst envelopes us in a media miasma of shrill voices, vacuous content and disinformation.

  • Amazon returns + more things

    Hidden cameras and secret trackers reveal where Amazon returns end up | CBC News – interesting aspect of Amazon’s business model. It does make me wonder how much of a drag is returns on Amazon’s business? Retail returns are usually running at 10 percent of products bought. With e-tailing; this rate is thought to be as high as 40 percent according to the programme. That sounds like an extremely high rate of returns. Back when I was in college 25 percent was quoted as a returns rate for catalogue businesses.

    Inside Palantir, Silicon Valley’s Most Secretive Unicorn“Where you get into trouble is when the software gets so complicated that you have to send people in to manage it,” said one former CIA official who is complimentary of Palantir. “The moment you introduce an expensive IT engineer into the process, you’ve cut your profits.” Palantir, it turns out, has run headlong into the problem plaguing many tech firms engaged in the quest for total information awareness: Real-world data is often too messy and complex for computers to translate without lots of help from humans – to be fair enterprise software companies have always sold a good deal of smoke and mirrors in terms of over-exaggerated claims – sounds a lot like IBM’s Watson in this respect

    Apple’s New 5G IPhones May Be Left on the Shelf | Yahoo! Finance – 5G lacks a killer app for consumers

    Exposure to TV ads up 15% during height of lockdown – Even children were watching more broadcast TV and exposed to a greater volume of advertising in the weeks following the lockdown in March.

    Alibaba Group – investors day presentations – some interesting insight into Chinese e-tailing, retailing and internationalisation of these models

    Blockbuster Chinese games said to boycott Huawei and Xiaomi app stores over revenue tax | South China Morning Posttwo Chinese gaming startups, Lilith Games and miHoYo, said they won’t sell their would-be autumn hits via app stores pre-installed on smartphones made by Huawei and Xiaomi. Instead, they’ve opted for stores charging smaller fees or none at all—including Apple’s App Store, which levies the same 30% charge in China as it does everywhere else. While the duo didn’t say outright they were unhappy about the 50% rule set by the Chinese Android stores, many gamers and developers see them as the good guys stepping up against tech’s behemoths

    How to Monitor Facebook Pages – Meltwater Help Center – now allows users to monitor Facebook pages that they’re in charge of. The limit is 50 specific Facebook pages. It pulls out the Facebook analytics data into a Meltwater interface

    European Semiconductor Sales Drop, Global Sales Rise – EE Times Europe – not surprising given the disruptions to manufacturing

    Google Chrome remains China’s most popular web browser, even with Google search and other apps blocked | South China Morning Postconsumer backlash against some domestic browsers can be attributed to their aggressive user acquisition tactics, such as being deliberately difficult to uninstall. But he said that a shift in consumer tastes might also play a role. When Chinese internet companies first started designing websites and applications in the late 90s, the minimalist aesthetic was unpopular, he said a friend told him at the time. “Chinese consumers wanted stores where all the merchandise was crammed onto the shelves at maximum capacity, with narrow aisles where people were just bumping into one another,” he said. “It felt like plenitude.” “Those early design preferences endured for a surprisingly long time online, and I think there’s still a much higher tolerance for it than we’d see in the US or other Western countries,” he added. “I think as consumers get more sophisticated, though, they’re looking for a retail experience that doesn’t feel like a fire sale all the time.”

    Opinion: How Can Luxury Brands Successfully Price In The Post-COVID World?In these challenging times of lockdowns and demand contraction, luxury brands have increased – even more than usual – the prices of their bestselling products to offset part of the compression of margins due to the pandemic. Take for instance, Chanel which earlier this year confirmed it had brought the prices up of its iconic handbags (11.12, 2.55, Boy, Gabrielle) ranging between 5 and 17 percent in euros and Louis Vuitton which also raised the prices of some of its products in March and May. It is not a surprise that brands like Chanel, Louis Vuitton, Hermès and Dior, whose handbags are products that are considered iconic and perceived by consumers as investment pieces, can be more bold in increasing prices to protect their margin. But not all companies have such strong brand positioning and therefore cannot raise their prices so easily.

    Bulgari CEO Jean-Christophe Babin: “Millennials Don’t Want Formal Luxury.” | Luxury Society – I suspect that this is across age cohorts but the blend of streetwear and luxury is a key sign of it

    Is online advertising subprime? Contagious – interesting thought experiment

    South Korean Activists Accuse China of Using Huawei to Hack Their Election | Daily Beast – of course Samsung is looking to pick up 5G smartphone and infrastructure sales from Huawei….

    New info about Facebook-Instagram deal delays antitrust report: source | CNBC – it will be interesting to see what comes out

    Axios China – Top German official hushed up report on China’s influence – not terribly surprising when you read books like Hidden Hand. More China related posts here.

    The end of the American internet — Benedict Evans – more precisely. The end of Americans being the dominant users and culture on the internet

    Brussels drafts rules to force Big Tech to share data | Financial Times – grab the popcorn

    State of AI Report 2020 – interesting report on the hype

    The great uncoupling: one supply chain for China, one for everywhere else | Financial TimesUntangling supply chains that have built up over a generation is a complex and difficult task and the multinational companies which sell into the Chinese market will stay and even expand. But if companies that once used the mainland to make goods for export do decide to depart in significant numbers, it will represent a major reversal of five decades of economic integration between the US and China

  • Troll communicators

    Troll communicators

    When I started my agency life; PR people tried not to be the story. The idea was to let the client be the story, whether you were inhouse or agency side. An exception to this would be agency leaders trying to raise the brand profile of their agency and senior political advisers.

    Troll communicators
    Andy Stone’s oddly passive aggressive post on the conclusion of ICO investigation into Facebook and Cambridge Analytica

    The modern era of troll communicators finds its roots in social.

    Product blogs

    After the dot com boom blogging started to flourish in Silicon Valley. Companies like Google and Microsoft to develop product blogs over the next few years. These would often take the place of a press release to announce the launch of a new product or feature. Part of the reason for this was the speed of product launches versus approvals.

    A product blog post had to comply with the social media guidelines, but didn’t go through the legal overview like a press release would. It was essentially a ‘hack’ of the existing marketing infrastructure for a lot of businesses.

    On social

    Some communicators like Wadds and Frank X Shaw embraced the new format for professional reasons. Frank had started his blog around the same time as he moved from agency-side to work for client Microsoft in an inhouse role. Previously it had been a blog on the website of the agency where he worked.

    Over time, Shaw used his Glasshouse blog and Twitter to articulate his own opinions. He bleeds Microsoft so his views aren’t too far from the corporate line. While he might put together a forceful argument; I’ve always found him to be unfailingly polite. So far away from the troll communicators of today.

    Going around the media

    At some point, conventional media relations at the corporate headquarters of many firms became less important. Announcements just came out on the blog posts unmediated by the media.

    Thought leadership activities also changed. Rather than doing interviews or op-eds*; corporate leaders would do essays on their blogs. Speaking to senior technology leaders; you often hear Marc Andreessen’s essay Why Software Is Eating The World cited as an example of what they want. (They often forget that it actually appeared first in the Wall Street Journal and was republished on the Andreessen Horowitz blog the same day.)

    Media are awkward, they hold you to account and ask questions that you’re not that interesting in answering. It doesn’t fit in with their self image being an Adrian Veidt / Ozymandias type character.

    Where the media writes something about the company that they haven’t cooperated with and don’t agree with – owned media channels provide the platform for response. And the last word.

    It’s from this that you get the strangely passive-aggressive troll communicators. More PR related posts here.

    Op-ed is a shortened version of the American term opinion editorial or opinion piece in European English*

  • Folding phones + other things

    CNET took a look at the mechanics behind Motorola’s new folding phone. Other vendors have launched folding phones. Some of which have folded with the screen on the outside to not have too tight a kink on the screen. Motorola’s folding phones have their screen fold inwards, this is down the space provided by a cam mechanism and supporting metal plates that keep the screen in place and unstressed.

    Its good old-fashioned mechanical engineering rather than software that is facilitating mobile phones and it is a joy to behold. More design related posts here.

    watts towers
    Watts Towers by Paul Narvaez

    Before Ferguson, black lives matter or the Rodney King beating there was the Watts riots. Wattstax was a festival that addressed the underlying issues that kicked off the riots. It was put on by Stax Records. The accompanying documentary is amazing. Richard Pryor provides a narrative, beautiful photography and brilliant performances.

    More from Open Culture here: Wattstax Documents the “Black Woodstock” Concert Held 7 Years After the Watts Riots (1973)

    My computer monitor packed up. I couldn’t get it repaired through my usual suppliers so I got a refurbished monitor through Secondbyte Micro. I am getting rid of my dead monitor on eBay here.

    Tim Hwang has written a book comparing online advertising to the 2007-08 financial crash. Subprime Attention Crisis and I’ve pre-ordered a copy. Hoang reckons that there will be a big crash when marketers at large work up to two things:

    • Micro-targeting doesn’t work
    • Online ads were taking credit for sales that would have happened anyway through the ‘selection effect’. Basically the reason why performance marketing has fallen out of balance with brand marketing

    I am not convinced that there will be a big crash. I don’t think that anyone would be surprised that: tech companies don’t get marketing and don’t tell the truth. Previous generations would have sold shonky enterprise software and vapourware.

    I think budgets will try to be adjusted by marketers more towards brands. But at the rate that boards seem to go through marketing leaders; you first have to convince the C-suite to think about marketing strategically. Which ain’t going to happen thanks to the pervasiveness of Jack Welch’s blinkered perception of shareholder value.

    Finally, I think that this is the first time I have seen a manufacturer teardown its own product pre-launch for consumer audiences. I love that its done by one of Sony’s own engineers.

    The user serviceable dust traps were a particularly interesting touch to the device.

  • Antitrust investigation into Google + more

    Exclusive: China preparing an antitrust investigation into Google – sources | Reuters – it would be interesting to see how a Chinese antitrust investigation into Google would play out. I could understand an antitrust investigation being put on the table of the politburo, I am less sure how it would work. Chinese companies need Google advertising, whereas Google is shut out of the Chinese market already. Google could turn around and tell them to do one; it would lose one R&D centre. A bigger issue might be the forced rejigging of its Google Home | Nest product supply chain. I suspect an antitrust investigation into Google is more likely to happen in the US than China

    Behind China’s Decade of European Deals, State Investors Evade Notice – WSJ – the EU needs to wise up

    Are Luxury Brands Losing The Battle Against Alibaba’s Counterfeiters? | Jing Daily – of course Alibaba can’t be trusted (and neither can Amazon)

    The perils of life in Beijing’s backyard | Financial Timeswhile it is all too easy to stereotype China and its companies as pantomime villains, Hiebert is skilled at teasing out the nuances and ambiguities, including local elites who have welcomed Chinese money, sometimes under corrupt circumstances. For south-east Asian countries, Beijing has proved a more predictable partner than the US, continuing business as usual with Myanmar when it faced isolation under its former military dictatorship, then more recently when it faced international condemnation for the military crackdown on the Rohingya. Beijing continued military sales to Thailand after the most recent coup in 2014

    American Engagement Advocates Sold a Dream of Changing Chinaefforts to downplay the missionary impulse of engagement with China amount to historical gaslighting, an attempt to retcon the record to conceal the extent of failure. During the Cold War, American leaders justified engagement with China as reining in China’s revolutionary foreign policy, establishing a stable bilateral relationship, and countering the Soviet threat—all reasonable goals. But for the first 20 years of the post-Cold War era, American leaders, backed by their advisors and strategists, unambiguously sold engagement with China on the basis of fostering a democratic and responsible government in Beijing

    Daring Fireball: Apple Is Removing Feed Readers From Chinese App Store – this doesn’t surprise me in the least. I used to use an RSS reader app when I would go to China. It’s interesting that RSS is now undergoing that much of a focus in China though as the audience will be distinctly niche. More on my RSS adventures in China here.

    When coffee makers are demanding a ransom, you know IoT is screwed | Ars TechnicaSecurity problems with Smarter products first came to light in 2015, when researchers at London-based security firm Pen Test partners found that they could recover a Wi-Fi encryption key used in the first version of the Smarter iKettle. The same researchers found that version 2 of the iKettle and the then-current version of the Smarter coffee maker had additional problems, including no firmware signing and no trusted enclave inside the ESP8266, the chipset that formed the brains of the devices. The result: the researchers showed a hacker could probably replace the factory firmware with a malicious one. The researcher EvilSocket also performed a complete reverse engineering of the device protocol, allowing remote control of the device. Two years ago, Smarter released the iKettle version 3 and the Coffee Maker version 2, said Ken Munro, a researcher who worked for Pen Test Partners at the time. The updated products used a new chipset that fixed the problems. He said that Smarter never issued a CVE vulnerability designation, and it didn’t publicly warn customers not to use the old one. Data from the Wigle network search engine shows the older coffee makers are still in use – the bit I don’t understand is why you would need these appliances connected to the internet in the first place

    Apple vs Epic may go to jury; Google finally speaks on Fortnite banWhile Judge Rogers merely upheld her previous position, and didn’t dismiss Epic’s case outright, she was very obviously skeptical of their claims. Actually, that might be an understatement — she outright said that Epic lied, and, regarding the separate payment apparatus Epic insists on calling a “hotfix,” she said, “Lots of people use hotfixes. That’s not the issue. The issue is that you were told, and you knew explicitly because of your contractual relations, that you could not have that, and you did. It’s really pretty simple.” She was also rather unimpressed with Epic’s repeated claims that they were being denied access to large market of gamers who play Fortnite only on iOS, saying there are many other avenues through which those players can access the game.”

    Ai Weiwei: ‘Too late’ to curb China’s global influence – BBC News“The West should really have worried about China decades ago. Now it’s already a bit too late, because the West has built its strong system in China and to simply cut it off, it will hurt deeply. That’s why China is very arrogant.”

    China’s Leaders Can’t Be Trusted by Chris Patten – Project Syndicate – interesting read. It gives you a sense of the uphill battle China now faces with political elites

    China under Xi Jinping feels increasingly like North Korea – The Washington Postacross China, it has become extremely difficult to have conversations with ordinary folk. People are afraid to speak at all, critically or otherwise. Students and professors, supermarket workers and taxi drivers, parents and motorists have all waved me away this year

    Wong Kar-wai is back making films: here are some of his best | Dazed – great summary of Wong Kar-wai’s work

    Fashion brands design ‘waist-up’ clothing for video calls – BBC News – this makes a lot of sense

  • Rival device makers on Amazon + more

    Amazon Restricts How Rival Device Makers Buy Ads on Its Site – WSJ – interesting that his is confirmed by both according to Amazon employees and executives at rival companies and advertising firms. Would rival device makers have an antitrust case? It would be harder for Amazon to argue that it doesn’t have a monopoly position in retail. More on Amazon here.

    China’s Sina Agrees to Go Private in Deal Valued at $2.6 Billion – Bloomberg – will probably list on a home stock market like Shanghai, Shenzhen or Hong Kong

    Oxford moves to protect students from China’s Hong Kong security law | The Guardian – one can see this is a direct reaction to Hong Kong’s national security law and also as a reaction to Chinese influence operations on campuses across the western world

    Will The Chinese-Owned French Luxury Brand Baccarat Survive? | Jing Daily – combination of bad management and circumstances. It is interesting that the owner Coco Chu has disappeared

    Mark Riston: It’s time for ‘share of search’ to replace ‘share of voice’Peckham’s Formula posits that when you launch a brand you should set its advertising budget based on your desired share of market. Specifically, your initial share of voice should be 1.5 times the desired market share you want to achieve by the end of the brand’s second year.

    Older People Have Become Younger – Neuroscience News – in terms of their mental faculties

    Netflix called out for “Three-Body” author Liu Cixin’s Xinjiang remark — Quartz – Mulan seems to have become a verb in US media in a similar way to ‘it’s all gone Pete Tong’ in late 1980s vernacular English. Although originally ‘gone Pete Tong’ meant that something had gone commercial and mainstream – in effect a sellout, which was a bad thing in the 1990s, when credibility was everything. Netflix might be able to see dramas into China a la the BBC and Sherlock; but I can’t see it being allowed to be a platform. China already has QQVideo iQiyi and PPTV