Ged Carroll

Category: technology | 技術 | 기술 | テクノロジー

It’s hard to explain to someone who didn’t live through it how transformation technology has been. When I was a child a computer was something mysterious. My Dad has managed to work his way up from the shop floor of the shipyard where he worked and into the planning office.

One evening he broad home some computer paper. I was fascinated by the the way the paper hinged on perforations and had tear off side edges that allowed it to be pulled through the printer with plastic sprockets connecting through holes in the paper.

My Dad used to compile and print off work orders using an ICL mainframe computer that was timeshared by all the shipyards that were part of British Shipbuilders.

I used the paper for years for notes and my childhood drawings. It didn’t make me a computer whiz. I never had a computer when I was at school. My school didn’t have a computer lab. I got to use Windows machines a few times in a regional computer labs. I still use what I learned in Excel spreadsheets now.

My experience with computers started with work and eventually bought my own secondhand Mac. Cut and paste completely changed the way I wrote. I got to use internal email working for Corning and internet connectivity when I went to university. One of my friends had a CompuServe account and I was there when he first met his Mexican wife on an online chatroom, years before Tinder.

Leaving college I set up a Yahoo! email address. I only needed to check my email address once a week, which was fortunate as internet access was expensive. I used to go to Liverpool’s cyber cafe with a friend every Saturday and showed him how to use the internet. I would bring any messages that I needed to send pre-written on a floppy disk that also held my CV.

That is a world away from the technology we enjoy now, where we are enveloped by smartphones and constant connectivity. In some ways the rate of change feels as if it has slowed down compared to the last few decades.

  • Sony doesn’t have a clue

    Sony announced yesterday that it was pulling out of the PDA marketplace by stopping making the Clie range. There has been much analysis already of this on all the usual suspect sites online.

    The good news is that they are managing the process in such a way that existing customers won’t get shafted. They deserve a HUGE amount of kudos for this, I wouldn’t expect that kind of attitude from Palm, Dell or Apple.

    Most of the Sony gear that I do like now like their MDR 7506 and 7509 headphones are professional gear that is hard to get hold of, I am saddened that the business isn’t everything that it could be.

    Having in the past been involved with Palm and Sony as consultant and a customer I just wanted to share some observations and unanswered questions that had been brewing about their portable devices for a while:

    – Why did the Clie range never support the Mac community? Their overly designed devices were ideally targeted at these non conformist computer users. Palm and Handspring supported them, whereas Sony made their product as Mac unfriendly as an iPaq

    – Why has Sony bought into to PalmSource and Symbian?

    – Why has it taken them so long to get their act together on iPod type devices and services when they were the first people to have a Palm PDA that could play MP3s

    – Why is the new Vaio iPod wannabe so ugly and complicated looking?

    – Why is there no joined up thinking going on using content to leverage platforms? Do you think that Microsoft would have sat on their hands for this long with the kind of diversity of resources that Sony Corp could knit together?

    – Why did they expect people to buy a 600USD device? This is a known dead price point in tech marketing circles, almost the price of a no make laptop and well over double the price of many competitor devices

    – Why were Clies so slow to adopt wireless?

    – How long are they going to allow Playstation to carry the rest of the business?

    – Will SonyEricsson phones benefit from the Clie product design team?

    More related content here.

  • Microsoft employee revolt?

    Last week Microsoft Corp. announced that it was cutting medical benefits, stock discounts and parent leave for employees. The medical benefits cut amounted to a measure to encourage them to use generic drugs rather than prescription drugs in order to the help the company conserve its 50 billion USD cash pile.

    The chosen few, are not happy according to results of an internal poll obtained by Reuters.

    This follows on from changing the stock options structure, allegedly to improve corporate governance and had the effect of making it less likely that their hard work would be converted into the status of a burnt out millionaire. In addition, Bill Gates has become one of the largest investors in the pharmaceutical sector.

    I must admit I don’t feel that sorry for them:

    – In the case of the prescription drugs cut, why pay more for a brand that only does the same or is worse than a non-label product? Agreed, oh but wait a moment, that disrespects investments made by companies in intellectual property and building a brand, rather like the arguments that Microsoft employs against the open source LAMP cabal? (LAMP is geek marketer speak for Linux, Apache, MySQL, PHP)

    – It shows that Microsoft is becoming a middle aged and mature business. Therefore there is less likely to be a Windows 95 type cancer spreading through technology. The new new thing is likely to happen elsewhere

    – Microserfs are likely to be less committed and work less hours, they will no longer feel that they have everything to play for. That means less products launched, products taking a longer time to get to market and less commitment in marketing the products. This provides other companies and start-ups with a better chance of bringing truly innovative products to market, with less chance of suffering a Netscape-like death

    – Nothing loosens tongues like dissatisfaction. It is noticeable that that benefits cuts have been brought in after the company made its peace with the US government, Oracle, Sun Microsystems and AOL. However there is still some outstanding court cases like Microsoft v Burst.com, the EU and South Korea that could benefit from some prime time whistle blowing a la Deep Throat’s role in the Watergate Scandal

    – It is a bit of a leveller in the Microsoft class structure. Vested staff (full-time employees) were known to lord it over contract employees wearing pin badges with the message “Fuc* You – I’m Vested”. This message kind of rings hollow now. In addition, it lows the still huge challenge facing those workers who would like union recognition. (Microsoft historically has been an anti-union shop, but treated its serfs well)

    – Anybody who has seen the blue screen of death, been stymied by a wizard, irritated by a paper clip, or had a corrupt file with two weeks of work in it would be sitting there wondering why the hell Microserfs deserve more than a McDonalds Happy Meal(TM) and sharp kick in the backside. Guys many of your products lack quality, when they’re good they’re cool (Microsoft Word and Excel on the Mac) but the vast majority of time they are like a sprinkling of hundreds and thousands (marketing and candy coloured graphics) used to hide a manure heap. To paraphase Martin Luther – it doesn’t matter what you cover it with a manure heap is still a manure heap

    OK before I get pro-Microsoft hate mail, I have enough respect for some of the decent products they’ve made to give the disgruntled Microserfs some words of wisdom:

    – Don’t complete another survey on an internal web site, they can trace you from your IP address or other internal network identifiers. They know who you ‘troublemakers’ are. In fact wait until a colleague leaves their PC and do it on theirs instead, now your job is likely to be more secure because guess whose job is more likely to be offshored now? BOGU (a quaint Microsoft phrase that means ‘bend over and grease up’)

    – Read Dilbert and Machiavelli’s The Prince diligently to learn how to survive in the Microserf culture

    – Get a life, you aren’t going to make dent in the universe, get out meet people, make someone happy and through that hopefully find your own happiness, volunteer at The Samaritans and try to make more of a difference than just screwing over the same poor saps with a new winkle in the licensing agreement

    More on Microsoft here.

  • Salam Pax & mesh networks

    Today I talk about two things blogger Salam Pax and mesh networks, the latest thing in wireless networking.

    First off, a bit of history. The first film based on a weblog is in the pipeline. Many of you may have read in the news last year about Salam Pax, apparently someone blogging in Baghdad during the last gulf war. The blog despite doubts over its authenticity was turned into a book. Now the film rights of the book have been taken up. Coverage here from the BBC Online. Salam Pax was the pseudonym of Salam Abdulmunem.

    Friends and journalists who went to Network+InterOp the networking and communications show in Las Vegas have provided some mixed feedback.

    – Vendors dwarved the amount of customers at the show. This is being touted as an indication that business customers are not there to buy. I am inclined to think that it is much more of a cultural shift in organisations, when your job could disappear abroad, how can you justify a week long company shopping trip in Las Vegas when you can get the information off the web or by reading journals? Shows have been more of the business culture in the US than in Europe, with the exception of a few events like drupa and CeBIT in Germany

    – Lots of people where showing cool technology that will never see the light of day because computer users are in business and the home move at a slower basis than technology advances

    – Mesh networks had a higher profile. Mesh is one of them buzzwords that many people have been kicking around for a good while. One way of looking at it is that it allows a number of wireless devices be they a laptop with a wireless card or an airport hub to act as one network. This would allow wireless hotspots to be grown and managed more easily in businesses or in the home. I expect more of a push around this in the next few years, though it would struggle to be used with present technology to distribute high quality video around the home. More wireless related content here.

  • Apologies and Connection

     Since my last post there have been lots of interesting things happening like the media being surprised that systematic torture has been occuring in Iraq. I’ve got some news for you its war, that means that its dirty, bloody and thoroughly unpleasant – try reading the works of Wilfred Owen or watching the Battle of Algiers to get a sense of how nasty it can get.

    On RTE radio one this morning, they had an expert comment about some CIA torture manuals that had been found. The main themes were that you used peoples fear against themselves – rather than torturing them, use the threat of torture because people had a greater capacity to withstand pain than they realised. This approach makes sense given established behavioural bias towards risk aversion. Risk aversion is one of the key cues used in behavioural science, it doesn’t surprise me that it manifests itself in this scenario as well.

    Sony has launched its Connect service, a rival to Apple’s iTunes Music Service. According to the Washington Post the service is ‘unworthy’ of the corporation who gave us the Walkman(TM). If it gets the kiss of death from Walter Mossberg at the Wall Street Journal you can bet your bottom dollar that there will be more salarymen falling on their swords than a Kurosawa samurai film. As the New Yorker put it: “someone whose judgment can ratify years of effort or sink the show.” More media related content here. 

    Lastly owe those of you who read this blog regularly an apology. I have not been contributing here much because I am in the middle of selling my house and moving closer in to London. Any of you who have dealt with British estate agents will have felt my pain. More news on the woes of house buying in the future.

  • Symbiot – Mutually Assured Disruption

    Symbiot a Texas based Internet security company has announced a new technology that allows companies to ‘strike back’ at cyber attackers. Symbiot is looking to become a sort of ‘Smith & Wesson’ or Winchester of the ‘world wild web’, this may not be a good idea.

    Imagine giving bank staff access to machine guns. Then imagine telling them that you are going to export their jobs to Mumbai or a 14 year-old kid upsets them and you end up with a Falling Down type scenario. Further imagine that the bank employee kills a whole pile of bystanders.

    This is the real-world equivalent of what could happen on the Internet. Hackers and script kiddies use slave machines to mount an attack whilst being concealing their own identities.

    ISPs and POPs (the internet equivalent of bus companies and roadways) could end up casualties, whilst the real perps get away scot free. In fact, this infrastructure disruption could encourage hackers to seek out and provoke a Symbiot powered response as a ‘denial of service attack by proxy’ on a particular network provider.

    In the real world this already happens with SWATing. A false call is made to the local police station of whoever is to be SWATed. Claims are made of sounds of gunshots, yelling or even hostages and the local police SWAT team rolls out on the unsuspecting victim. This is all relatively easily done through caller ID spoofing and other phone phreaking techniques. There is a clear analogue between this and hackers using IP spoofing or even machine hijackign to trigger a response.

    Now, imagine if one of Symbiot’s killer boxes was hacked and got into the hands of someone who really knew how to do it?

    While the Dept of Homeland Security worries about the risk of radical Islamic hackers, its time they should start looking a little bit closer to home….

    You can read my contribution to AlwaysOn about Symbiot. More security related content here.