Ged Carroll

Category: business | 商業 | 상업 | ビジネス

My interest in business or commercial activity first started when a work friend of my Mum visited our family. She brought a book on commerce which is what business studies would have been called decades earlier. I read the book and that piqued my interest.

At the end of your third year in secondary school you are allowed to pick optional classes that you will take exams in. this is supposed to be something that you’re free to chose.

I was interested in business studies (partly because my friend Joe was doing it). But the school decided that they wanted me to do physics and chemistry instead and they did the same for my advanced level exams because I had done well in the normal level ones. School had a lot to answer for, but fortunately I managed to get back on track with college.

Eventually I finally managed to do pass a foundational course at night school whilst working in industry. I used that to then help me go and study for a degree in marketing.

I work in advertising now. And had previously worked in petrochemicals, plastics and optical fibre manfacture. All of which revolve around business. That’s why you find a business section here on my blog.

Business tends to cover a wide range of sectors that catch my eye over time. Business usually covers sectors that I don’t write about that much, but that have an outside impact on wider economics. So real estate would have been on my radar during the 2008 recession.

  • Palm troubles

    First of all some disclosure: I worked on the Palm account at my agency some ten years ago now and got to work with some of the smartest people in mobile device technology, notably the company’s chief competitive officer Michael Mace as an occasional media spokesperson back when his pictures had him with a Magnum PI-style moustache.

    At the time I worked on the account the company was riding high on the PDA boom, but the seeds of its current problems were sown back then.

    Even after working on the Palm account, I was a Palm customer. I had a Palm Vx which I used to death (quite literally) and spent a fortune on accessories including a Rhinoskin titanium slider hard case and a ThinkOutside portable keyboard. After that  I had a number of other Palm devices: a m515, a Tungsten3, a Treo 600 and a Treo 650.

    The last device left such a bad taste in my mouth because of an address book full of duplicates and corrupted data that I migrated to Nokia E-series devices, which provided a superior experience to the Treo 650 despite serious software stability issues.

    The company has been buffeted by critics over the years, many of them well-meaning.

    With the arrival of Jon Rubenstein to give it flare and product smarts and a matching injection of new money into the company, there was every chance that Palm could reinvent itself.

    Unfortunately it didn’t, and the company is now reaping the fruits of mediocre labours.

    To be honest the signs where there that the new product line wasn’t great and I wasn’t surprised:

    The communications-related signs are particularly damning as they indicate that at least some insiders at the company may have realised that the product despite the hoopla was not ready for primetime.

    Palm Pre

    The second good sign of a bad device is when after a decent amount of time virtually no one that you know owns one. I only know one person: the fashion-forward Rise co-founder Paul Allen; however on this occasion the Palm Pre has turned out not to be a fashion classic and more like a gadget equivalent of MC Hammer’s parachute pants.

    Interestingly, in his letter to Palm employees, Rubenstein puts much of the weight of corrective action on working short-term tactics with carrier partners to create demand push with no clue about what execution improvements in terms of product redesigns and quality improvements (if any) would be coming to shore up a poor customer experience. More gadget related content can be found here.

  • China South City

    China South City is a complex just outside Pinghu, Shenzhen that allows manufacturers to showcase their wares. Think Hannover Messe but as a full-time stand. It is populated with paper salesmen, pallets of raw plastic from chemical companies, fabrics companies and factories that churn out garments and accessories.

    China South City - Shenzhen

    Many of the halls look like Smithfields market on steroids, but the newest building which opened up a couple of months ago here looks like the mother-of-all-shopping-malls lies empty.

    China South City - Shenzhen

    Is this multi-storey behemoth a white elephant? I don’t know, if they can keep it open long enough I think it will fill up with vendors over time. In addition to the real-world options for networking and customer education, China South City also provides an online marketplace for the firms similar in nature to Alibaba.

    The real-world world meeting option allows customers to find out about the tangible qualities that a web page can’t tell you with sufficient precision. How doe the leather in the handbag feel, what is the tension like in stitching between two fabric pieces. Allowing the two parties to meet in the real-world helps engender trust so that repurchases could happen online inside. I was pretty impressed by this multi-channel offering.

    ‘Ren chi’ is a Chinese phrase that my friends used to describe the deciding factor of the complex’ likely success -it roughly translates as ‘people energy’. The property developers seem to be very conscious of this so are opening up the centre to tour groups despite the fact that the centre is wholesale. The exhibition hall onsite serves as a sports centre for the locality and spare car park space has been turned into basketball courts to keep young people in the area and top-up the ‘people energy’ deficit.

  • The sale tag

    The sale tag is like manna from heaven for my Mum. She loves a bargain and looks forward to sales at her local stores.

    Like many people she suspects that some stores may put in special stock that they have shipped in to sell especially at this time amongst items that have just not sold.

    Allied Carpets was often the butt of jokes for its never-ending sales, but thought of as the exception rather than the norm.

    Sale basket in Shenzhen

    A friend here in Shenzhen got this basket from a market here. The markets are usually full of production overruns and samples. I managed to pick up a couple of genuine North Face Basecamp duffle bags for 30 percent less than UK retail.

    What I found interesting about this particular item was that it had a UK sale tag attached.It reads £29.99  £19.99 SALE.

    My initial reaction was how can it be reduced if it hasn’t even reached the shopfloor yet? It was an interesting proof-point of how retailers play customers as chumps. By all means enjoy bargain hunting but don’t believe the SALE tag hype. From what my friend told me about the production overrun market; the retailer in question (Woolworths) seemed to have vastly overestimated British consumer demand for rattan laundry baskets.

    My friend had the basket for a few years. I was writing this post almost a year to the day after Woolworths Group had gone into administration, closing its stores across the UK. More retailing related content here.

  • Google Music China

    I spent some time in Shenzhen and tried the Google Music China service. It was unlike anything else I have seen and was designed especially for consumers in mainland China.

    Google Music China

    Google Music China is impressive in terms of the size of its catalogue and ease-of-use. You have a mix of western artists and Chinese artists on the service. There didn’t seem to be a lot of censorship going on. You could download the full expletive riven Eminem experience. The music is downloaded into your computer as MP3 files and doesn’t have any DRM on it. I put it into my iTunes library. The service is powered by a Chinese partner for Google, which becomes apparent when you look at the URL on the page for an individual track.

    There didn’t seem to be a restriction on the amount of music that you could download. I got a mix of material from jazz to techno including a number of albums by The Jazz Messengers.

    Much of the music seems to have been licensed through the US right holders of the music; such as this Astralwerks license for a Fat Boy Slim track below.

    The service is free, in that I didn’t have to pay per track, or pay a subscription. Instead the music is ad funded with display ads as shown below.

    Google Music banner ad

    I do wonder what the click through rates are on the adverts that periodically get vended on the service?  More China-related content here.

  • Stussy Bearbrick

    Shawn Stussy just threw down on a Stussy Bearbrick. Admitted the Stussy Bearbrick looks pretty lame. Imagine if you set up your own company and you named after yourself because you signed all your work. Over time your signature became the most valuable design asset of the company. Over time you decide that you want to take some of your hard earned cash, take time out and do the stuff that you actually enjoy. You leave your business, having been bought out.

    However, you then have the problem of seeing your name plastered over absolute tat.

    taking your name in vain

    Welcome to Shawn Stussy’s world. They guy invented streetwear as we know it. He mixed American classics like the oxford cotton button down, denim and t-shirts together. On top of that he added American workwear beloved of surfers.  Shawn also got Japan and what they could bring to the table back when everyone else was just thinking about Sony.

    And then the copy and paste aspects of punk culture. There is a reason why Stussy designs come off like old school fanzines. They both come from a common cultural route. The backward SS was a homage to Chanel. The repeating pattern a nod to the luxury brands from Gucci and Louis Vuitton to MCM.

    Supreme, Palace, Neighborhood, Off-White all are following in his footsteps.

    I am a big Stussy fan and it is a rare season where I don’t buy something from their collection. It is hard to keep banging out new streetwear, season after season, even when you’re delving into an archive like Stussy has.  But some of the stuff ends up being pretty ropey and I sympathise with Shawn Stussy’s predicament. Which is why I look forward to seeing what his long-awaited new venture S-Double Studios will come out of the trap with. More on luxury here.