Category: business | 商業 | 상업 | ビジネス

My interest in business or commercial activity first started when a work friend of my Mum visited our family. She brought a book on commerce which is what business studies would have been called decades earlier. I read the book and that piqued my interest.

At the end of your third year in secondary school you are allowed to pick optional classes that you will take exams in. this is supposed to be something that you’re free to chose.

I was interested in business studies (partly because my friend Joe was doing it). But the school decided that they wanted me to do physics and chemistry instead and they did the same for my advanced level exams because I had done well in the normal level ones. School had a lot to answer for, but fortunately I managed to get back on track with college.

Eventually I finally managed to do pass a foundational course at night school whilst working in industry. I used that to then help me go and study for a degree in marketing.

I work in advertising now. And had previously worked in petrochemicals, plastics and optical fibre manfacture. All of which revolve around business. That’s why you find a business section here on my blog.

Business tends to cover a wide range of sectors that catch my eye over time. Business usually covers sectors that I don’t write about that much, but that have an outside impact on wider economics. So real estate would have been on my radar during the 2008 recession.

  • Airport chaos + more things

    Airport chaos

    Emirates statement on operations at London Heathrow – Emirates lays into London Heathrow’s airport chaos. The airport chaos has been labelled ‘airmageddon’, due to the restriction in numbers of passengers who can fly in and out of Heathrow in a given day of just 100,000 people. That’s 25,000 people a day lower than last year. While there is similar restrictions at Amsterdam’s Schiphol airport and a complete failure of their baggage system.

    Signage

    China

    China’s Collapsing Global ImageChina’s image abroad has declined significantly in the past four years, a sharp revearsal from the relative popularity it enjoyed in Africa, Asia, and Eastern Europe from the 1990s to the late 2010s. While previous Chinese regimes stressed humble non-intervention on the global stage, distributed generous infrastructure funding via the Belt and Road Initiative, and conducted massive soft power outreach programs through media and academia, many of these strategies have been reversed or rendered ineffective.  As Council on Foreign Relations Senior Fellow for Southeast Asia Joshua Kurlantzick notes, “[there] are multiple reasons for China’s deteriorating global public image. China’s overall rising authoritarianism at home, its cover-up of the initial COVID-19 outbreak, and its brutal repression in Hong Kong and Xinjiang have hurt its perception among many foreign publics. China’s continued zero-COVID strategy has cut it off from much of the world, undermined people-to-people relations with other states, and cast some doubt on the Chinese model of development—even among some Chinese citizens.” – worthwhile contrasting with the following research, which implies a negative but more complex and nuanced situation – China seen as better than EU in completing African projects, survey finds | South China Morning PostPoll of more than 1,000 policymakers on the continent puts priority on physical infrastructure, speedy results and non-interference in internal political affairs. European Union charts higher on quality of products or services delivered; good working conditions; creating jobs for Africans; upholding environmental standards

    Ethics

    Chinese vaping giant flouting UK advertising rules on selling to children | E-cigarettes | The Guardian – the internet facilitates lawless commerce. Not terribly surprised that this happened. And it adds to the drumbeat of news that should foreshadow a crackdown on TikTok

    Finance

    HSBC installs Communist party committee in Chinese investment bank | Financial Times – I don’t think that it would be beyond the realm of possibility seeing HSBC China and Hong Kong breaking off ARM China style under the auspices of Ping An and the Chinese government. Ping An is actually a cross holding: HSBC is the largest shareholder in Ping An and vice versa. The question is can they take the bulk of the HSBC Asia businesses with them like Singapore et al as well? This could happen based on company structure and western shareholders would be left with the equivalent of an empty husk

    Value stocks are ready for their moment | Financial Times 

    Why Xi Jinping changed tack in his crackdown on Didi | Financial Times – one does have to wonder if this was more about graft and the lack of the Xi faction benefiting from Didi as anything else?

    Ideas

    France, Farmers, and the Failing ‘Extreme Center’ – interesting read and perspective

    Innovation

    USICA enters the wilderness – Protocol – failure of US technology legislation

    Japan

    Virtual YouTuber finds a way to shake hands with real-world fans, give them high-fives in Japan | SoraNews24– really interesting exercise in user experience design mixing the real and virtual

    Luxury

    Fashion Obscura: Hussein Chalayan’s Outsider Fashion – The V&A held an exhibition of his work several years ago (I think 2009) that was amazing

    Hussein Chalayan design

    Manolo Blahnik wins 22-year legal fight over China trademark | Financial Times – which means that they lost out on the golden age of China’s luxury sales. Expect things to get a lot leaner as Xi Jingping gets in for another term and tries to move the party towards the controlling force in all markets.

    Media

    Arnell: Is HBO Max’s retreat from Europe the start of a trend? – The Media Leader

    Security

    Hong Kong Law Reform Commission proposes 5 new offences to rein in cybercrime, with tougher penalties of up to life imprisonment | South China Morning PostWill this proposed ordinance be available as a charge, with the prosecution claiming the criminal intent is an offence involving national security?” he asked. “Could all social media become a target? Given the wide criminalisation of speech in the context of national security and sedition charges is there a risk a charge under this ordinance will be added?” Davis said he was also worried the proposed amendment would be used to reverse the outcome of an earlier decision by the Court of Appeal in 2019 which limits the reach of an ordinance that prohibits “access to a computer with criminal or dishonest intent” to cover a person using their own tech devices.

    Wireless

    Ooredoo to sell Myanmar operations – report – Telecompaper – nine years ago I was helping Telenor launch in the Myanmar market and Ooredoo was launching at the same time. Interest penetration in Myanmar was about 2% at the time.

  • The Power Law by Sebastian Mallaby

    The Power Law lays out VC history

    The Power Law: Venture Capital and the Art of Disruption does for the technology venture capital industry what Accidental Empires and Where Wizards Stay Up Late did for the technologists that they financed.

    The Power Law

    About the author Sebastian Mallaby

    Prior to reading The Power Law Mallaby wasn’t a familiar name to me. Looking into his background I could see why, Mallaby is a Washington Post columnist and specialises in international economics for the Council of Foreign Relations. A perfect CV for a policy wonk. His previous works have included a biography of Alan Greenspan, the World Bank and a book on hedge funds.

    What the book doesn’t cover

    The origins of modern venture capital in the pre-second world war era was through the family offices of people like the Wallenbergs and the Rockefellers. The Power Law only picks up the story post-war and has a distinct US bias in its storytelling.

    Synopsis of The Power Law

    George Doriot

    Mallaby starts the story with Georges Frédéric Doriot and the American Research and Development Corporation (ARDC). What’s interesting Doriot is how he was different from today’s VCs with a focus on patriotism. Doriot is most famous for his funding of Digital Equipment Corporation (DEC), an enterprise computer company whose mini-computers facilitated the early internet and many business computer systems. At the time of DEC, the Boston area seriously rivalled the Bay Area as the technology centre.

    Treacherous eight

    As the book goes into the story of Arthur Rock and his relationship with the treacherous eight who left Bill Shockley’s lab, this is where many Silicon Valley histories start to coalesce with The Power Law. Mallaby adds a little more, such as the 600x return that both the eight and Rock enjoyed from their investment. At 96, Rock is still alive at the time of writing. He is more recently remembered for his involvement of firing of Steve Jobs from Apple in 1985, a good deal of this came down to his distaste for Jobs informal appearance.

    Sandhill Road

    Arthur Rock and former Doriot student Bill Draper benefited from being in the right place and at the right time. The US government looked to spur innovation as part of the cold war and the Bay Area was were much of this innovation would happen. Sequoia and Kleiner Perkins followed soon after, these names are now central to the Sandhill Road venture capital ecosystem, but in 1972 they were just starting off with businesses like Atari. Atari wasn’t started by experienced business professionals, but by a twenty something who thought meetings in the hot tub were a good idea. Atari marked a point in time when VCs had to become the adults in room, or as Mallaby put it ‘active investors’.

    What I didn’t realise at the time was how early in Kleiner Perkin’s history was their engagement with biotech pioneer Genentech. I didn’t realise that Genentech was funded before Apple and was more a peer of Tandem Computers. Much of the early networking was based on a two-way door between established venture funded firms that were descendants of the treacherous eight and early venture capital firms that employed experienced executives as partners.

    Apple was notable for two reasons. Firstly, venture capital firms operated for the first time rather like an insurance syndicate with several funding the business rather than one large investor. Secondly, the returns on Apple seems to have solidified the model and bought niche financing to a wider awareness beyond the geographic pockets of the technology industry. Where many books like Accidental Empires would use this as a jumping off point to tell the story of the PC industry. The Power Law instead talks about computer networking, this makes sense if one thinks of Metcalfe’s Law as the power law that matters the most in the internet age. The early east coast venture capital community were more cautious than their west coast counterparts, partly because the east coast technology corridor had less of a loose network of connections compared to the west coast. I think that the different business culture of the east coast also had an effect.

    Connectors

    Doerr connected Cypress Semiconductor and Sun Microsystems, two companies that Kleiner Perkins funded so that they would make the SPARC RISC microprocessor. You could put this as the starting point for the golden age of UNIX servers and workstations – which we can trace forward to today’s Mac range and modern Google servers.

    Doerr had attempted other alliances before and in this way we see a different way how Metcalfe’s Law was the power law of the title. VCs has access to several nodes that they could connect together to try and build a technical vision. This is different to the idea we’re usually sold of the tech visionary / company founder a la the Google founders, Mark Zuckerberg or Steve Jobs.

    Meanwhile Don Valentine of Sequoia Capital usurped the founders of Cisco Systems and brought in a new team to run the business bilking the founders out of much of their money. Part of this was down to one of the original Cisco founders being a woman.

    Government money

    The VC industry of the early 1990s capitalised on government money. Netscape was a remake of Mosiac which was the first graphic internet browser software developed in the NCSA software design group. This was part of the government-funded National Center for Supercomputing Applications (NCSA) at the University of Illinois. UUNET was a commercial ISP based on the back of the ARPANET email delivery system. As the dotcom boom took off it was the largest ISP and the fastest growing. UUNET eventually became part of MCI WorldCom and then Verizon, where UUNET remains a key part of the Verizon business offering. Both Netscape and UUNET were viewed at VC successes but as The Power Law shows, the reality was more complicated.

    Irrational behaviour

    I thought that the original dot.com boom was irrational behaviour, but I learned from the account of GO Computers a decade or so earlier that irrational behaviour is very much in the blood of venture capital, which explains how we had WeWork and Uber in the 2010s which is where The Power Law finishes its tale. The funny thing about the irrational behaviour is that both the dot com era and the 2010s Softbank appear to have been an accelerant with their late stage momentum approach to venture capital deals which blew valuations on businesses up far beyond what would be reasonably expected otherwise. Softbank gave birth to ‘growth equity’ as a business model that took in many existing and new VC businesses including Russian Israeli Yuri Milner and his DST Ventures business which invested in Facebook, Stripe and GroupOn.

    Paul Graham and Peter Thiel

    Paul Graham was a founder of an ad tech business who then moved over to investing and had a reputation for warning startup founders about the nature of VC funding. It fitted neatly into the ‘John Gaunt’ type narrative that played well with some of his peers like Peter Thiel. The impact of these people setting an ideological agenda of sorts for Silicon Valley founders, together with a plethora of other founders providing seed capital to businesses from Google onwards greatly impacted the freedom of VCs to operate using their previous models and left the industry open for the Softbanks of the world to inflate everything.

    China off-note

    The Power Law offers a largely truimphantist view of the role of VCs such as Sequoia Capital in China. However, this seems to ignore the impact of Chinese VC and angel investors. It also chooses to ignore the negative impact of Xi Jingping.

    Conclusion

    Mallaby illuminates part of Silicon Valley history that I wasn’t familiar with, in particular VCs strategic role in steering technological change during the 1990s. Time has somewhat outpaced the book. The rise of Xi Jingping and the change in attitude towards safety and innovation amongst young Chinese is likely to make the China section look overly optimistic. The end of easy money, at least for the time being will impact the VC industry globally and growth equity looks like a folly during the present time. But if you want to understand how things were The Power Law is the ideal book for you.

  • Electric cars + more things

    Electric cars

    When you think about electric cars you usually think of Tesla. But the reality is that electric cars have been about for almost 200 years. I was reminded of Bob Cringely’s analogy about technology success being about ‘surfing waves‘. The first electric car turned up sometimes in the 1830s. By the beginning of the 20th century there was 30,000 electric cars. But petrol engined cars were cheaper to make and quicker to refill than charging electric cars.

    That didn’t stop Irish inventors converting a Volvo 66 saloon to run as an electric car, 23 years before Tesla even existed.

    Energy

    The Rise and Precarious Reign of China’s Battery King | WIRED – interesting profile of CATL. Shows opportunity for hydrogen and the ceiling of Li ion batteries.

    Finance

    Abducted Canadian billionaire Xiao Jianhua faces trial in Shanghai court | Financial Times – the question not being asked is how many Chinese government officials will the legal action ensnare? They’ve sat on him for five years as they unwound the Tomorrow Group and are only now prosecuting him in the run up to the 20th National Party Congress in November. It is at this event that Xi Jingping is likely to become president for life. The reality is that Mr Xiao’s goose was cooked as soon as he was snatched from the Four Seasons. This trial could affect demand for high-end Hong Kong property adversely

    Beijing announces interest rate swaps with Hong Kong after Xi Jinping visit | Financial Times – this looks like a bear trap for western investment banks

    FMCG

    Irish whiskey roaring back after decades of decline | Whisky | The Guardian 

    Ideas

    3 Things I Got Wrong About Patriarchy 

    The west looks like a political risk to Asian allies | Financial Times 

    Marketing

    Generation X continues to hit the spot, but why is the industry still missing out? | Campaign magazine – don’t even get me started on generations; but the point about the age, demographics and life stage being ignored is a valid one.

    Media

    Is ad fraud the biggest illegal activity on the planet? – The Media Leader 

    Ofcom reviews changing TV ad breaks – The Media Leader 

    CAA Completes $750 Million Deal for Rival Talent Agency ICM Partners – WSJ 

    Online

    It’s Time to Bring Back the AIM Away Message | WIRED – logging off is now the active decision

    Retailing

    TikTok abandons ecommerce expansion in Europe and US | Financial Times 

    Security

    Vast Cache of Chinese Police Files Offered for Sale in Alleged Hack – WSJ and Hacker claims to have stolen 1 bln records of Chinese citizens from police | Reuters – apparently a poorly set up ‘Elasticsearch’ instance on a cloud service enabled the theft. It is interesting that the data wasn’t encrypted.

    Singapore

    How Singapore Got Its Manufacturing Mojo Back – WSJ – focus on supporting bringing back automated production lines

    Software

    Google AI Blog: Auto-generated Summaries in Google Docs 

    Web of no web

    The invisible science of eyewear beats augmented reality | Financial Times 

  • Soviet steel + more things

    Soviet steel urban legend

    I had heard a variant on the ‘Soviet steel’ story that was responsible for Italian cars being rust buckets when I was growing up. The version I heard was that high proportions of recycled scrap from rusted war wreckage and dismantled ships had been put in Italian steel to make it cheaper. (It was easy to believe this version. Libya had a strong historic connection to Italy and prior to oil being discovered Libya’s top export was scrap metal from abandoned military equipment of the second world war’s North African campaign.) Secondly, Russian cars that made it to the west were unreliable and suffered from rust, which supported beliefs about Soviet steel. The reality would have been that the quality related issues in Alfa Romeo’s factories likely would also occur with unmotivated Soviet workers during the economic stagnation from the late 1960s onwards.

    Soviet goods had a rough and ready feel to them, it would be reasonable to assume that Soviet steel wasn’t great. The alternative explanation in this video seems to be reasonable. This viewpoint has changed in the belief of engineers like my Dad that Chinese steel of a particular grade has a quality discount like the Soviet steel of old.

    China

    The High Costs of Disengagement for China by George Magnus – Project Syndicate 

    The next chapter – by Lillian Li – Chinese Characteristics – interesting move to investment by Lillian who will now be working at Baillie Gifford

    New Zealand Prime Minister Jacinda Ardern warns Nato of China’s rising assertiveness | South China Morning Post – New Zealand has in recent years tried not to antagonise China, its largest trading partner 
    Prime Minister Jacinda Ardern urged for the use of diplomacy and economic links to build ties in the Indo-Pacific region

    Internet hospitals: A great idea that’s not working – SupChina – they’re basically just online pharmacy

    Consumer behaviour

    Older Adults Sacrificing Basic Needs Due to Healthcare Costs | GALLUP 

    Culture

    Celebrating the business of the Grateful Dead this July 4th: Morning Brief 

    Economics

    Disinflation begins – by Noah Smith – Noahpinion 

    Finance

    How Well Are European Sanctions Against Russia Working? – DER SPIEGEL 

    Klarna valuation crashes to $6.5bn from $46bn | Financial Times – unsurprising when I see reports that about 30% of buy now, pay later loans will be struggling to pay them back. It reminds me of storecard debt during the 1991 recession. I was working during college holidays for MBNA a few years later and people were using the balance transfer function to get £20,000 to £30,000 of store card debt on to a card to play off at a lower interest rate. MBNA was then securitising their debt via bonds. There’s probably people who bought a suit at Burtons in the late 1980s that only cleared that debt by the time the millennium came around

    FMCG

    Kraft Heinz pulls products from Tesco in UK pricing row 

    Gadgets

    The invisible science of eyewear beats augmented reality | Financial Times 

    Germany

    The complex route to VW’s planned Porsche IPO | Financial Times – Porsche was bought because it was capital constrained, how will it do when farmed out on its own again?

    Hong Kong

    People are leaving Hong Kong and here’s where they’re going“Everyone’s going to Singapore,” said Pei, especially those working in finance, law and recruitment, she said. Kay Kutt, CEO of the Hong-Kong based relocation company Silk Relo, agreed, saying people are attracted to the ease of business, family friendliness, tax incentives and open borders of Singapore. In its 40-year existence, the past three years have been the busiest years on record for Silk Relo’s sister moving company, Asian Tigers, she said. “We cannot keep up with the capacity,” she said. “We don’t have enough people to serve what’s going on in the marketplace.”   Families are transferring to Singapore, she said, but small- and medium-sized businesses are also on the move. Whereas one company executive might have left in the past, now “they’re all going,” she said. Small companies are “taking the entire team and putting them into Singapore.” Large companies are also relocating to Singapore, said Cynthia Ang, an executive director at the recruitment firm Kerry Consulting. She cited L’Oreal, Moet Hennessy and VF Corporation — the latter which owns brands such as Timberland and North Face — as examples, while noting there are more who haven’t made their decisions public yet. – the volume going to Singapore is immense based on the amount of people that I am seeing coming to the UK

    Hong Kong resistance will live on – SupChina – a few things here. I thought the parallels between Tibet’s annexation by China and Hong Kong was interesting. I don’t think that resistance will continue on. For the majority of people, its just easier to leave. People are going to Thailand, the UK, Australia, Canada and Singapore. They are connected through family networks to the world.

    Hong Kong 25: Hong Kong’s blurring border with China a sign of things to come – Hong Kong Free Press HKFP 

    Innovation

    Do Academic Citations Measure the Impact of New Ideas? | Matt Clancy this could change the game completely When should U.S. research be stamped ‘top secret’? NSF asks for a new look at the issue | Science | AAAS 

    Japan

    EV supply chain: Japan, China vie for power in lithium standards – Nikkei Asia read this related article with a pinch of salt CATL’s new battery is a leap forward but also a precursor of something radical to come – SupChina 

    Sega’s old arcades are making money again as new owners announce 3.175-billion yen profit | SoraNews24

    Korea

    South Korean workers resort to shop-bought snacks as ‘lunch-flation’ starts to bite | South China Morning Post 

    Media

    Trust in media: Times, Telegraph and BBC see record drops in trust 

    Amazon’s Digital Returns Problem | Revue 

    China bans over 30 live-streaming behaviours, demands qualifications to discuss law, finance, medicine | South China Morning Post – on the plus side this helps avoid Gwyneth Paltrow Goop style deceptive marketing, but it won’t be foolproof

    Security

    Glitch at KDDI disrupting smartphone calls, internet use | The Asahi Shimbun: Breaking News, Japan News and Analysis – best guess? Bad software update

    Will Southeast Asia support Russia’s war with semiconductor exports? — Radio Free AsiaSoutheast Asian states, apart from Singapore, have eschewed sanctions and continue to trade with Russia. But as the war drags on, that will have consequences in terms of secondary sanctions and other penalties imposed by the west. Russian supply chains run through Southeast Asia, and the United States and other western governments are have made the targeting of Russian sanctions evasion operations a top priority. One area where Southeast Asian actors may be tempted into sanctions evasion – or where, conversely, they could help pressure Russia economically – is in the export of semiconductors. – there will be a point when they will be on the receiving end of either Chinese aggression or western sanctions. In either case, the west will just standby

    Technology

    Samsung Starts Mass Production of 3-Nanometer Chips – The Chosun Ilbo (English Edition)

    Web of no web

    Metaverse dating app popular with young people in China vies for HK listing | Financial Times 

    Honda invites gamers to Hondaverse in Fortnite on Twitch | Marketing Dive – eerily similar to the Nissan brand space my former colleague Jim Olsen worked on in SecondLife

    New York State Buys Robots for Lonely Elders | Futurism – mirrors the seniors robots that Japan has been experimenting with for years

  • Delivery services

    Why talk about delivery services? On the days that I go into office I am reminded of the late 1990s and 2000 with online services marketing, in particular delivery services. The Super Bowl advertising had a plethora of online businesses, Coinbase’s QRcode ad will likely be the Pets.com sock puppet of 2022. (The reason why online businesses are on TV is that it represents the lowest cost per reach for effective brand awareness of any medium, including digital channels).

    https://youtu.be/0XXPKvbNr8o

    Growth hacking

    We also saw a resurgence in growth hacking, trying to get consumers to go from ‘I’ve never heard of you’ to app download as fast as possible. Which usually means thrusting a leaflet with a QRcode into my hand as I leave the tube station on my way home most week day evenings. A lot of these apps are delivery services.

    Here’s a list of the on-demand delivery services that have been promoted to me so far:

    • Getir – I had a leaflet from Getir one time at the the tube station. It’s purple and yellow brand colours caught my attention because it immediately reminded me of vintage Yahoo! I threw the leaflet in the recycling and paid no more attention until ‘Taxi-gate‘. The company alleged that their agency partner didn’t buy enough taxi advertising for their brand and instead bought advertising for other delivery services. I didn’t realise until I started researching this post that Getir was founded in 2015 by a team in Turkey.
    • Uber Eats – Uber Eats had already established itself as a restaurant delivery service to rival Deliveroo and Just Eats. It has also pivoted into grocery deliveries over the past couple of years in my neighbourhood. I would get emails and mailouts from my credit card company with a discount code for use the first time I grocery shopped on Uber Eats.
    • Deliveroo – Like Uber Eats Deliveroo had already established itself as a restaurant delivery service and expanded into grocery delivery services as well. I had them actively promoted to me via email, as I had used Deliveroo in the past
    • Ocado – This spring Ocado started promoting Ocado Zoom to me promising deliveries of a limited amount of products within two hours of order
    • Gorillas – Gorillas is a Getir analogue that was founded in Germany and launched in 2020. I got a number of leaflets from them, they were the most frequent leaflet that I received on my way out of the tube station. The logo was distinctive, but that’s all I could remember about it.

    Kozmo.com

    Kozmo.com could be considered to be the American dot com ancestor of online delivery services. Kozmo.com was the brainchild of two investment bankers in the US. It was launched in 1998 serving areas of New York. In July 2000, at the height of its business, the company operated in selected areas of Atlanta, Chicago, Houston, San Francisco, Seattle, Portland, Boston, New York, Washington, D.C., San Diego and Los Angeles. It was popular with young professionals and college students, in the areas that it served. But despite the delivery service’s careful choice of markets served, it didn’t survive the dot.com bust going under in April 2001. While the business had filed for an IPO, it never actually went public.

    Economic circumstances

    The UK is likely to be heading into a recession that will be harder and longer than our near peers. There is an inflation and commodity pricing storm that has caused a cost of living crisis currently dominating the political agenda and rising interest rates.

    We know from businesses like Uber and Kozmo.com that delivery services are a low margin business at the best of times. We could be staring into another online business bust. This time it will be driven by a wider economic crisis rather than the precipitating incident, but the effect will be the same. Retail investors including pension fund savers will suffer.

    It feels that we forget history and are doomed to repeat it. Yes smartphones made ordering more convenient than dial-up, but it still didn’t change the essential business model for these delivery services. These businesses relied on cheap money to burn through in the hope of eventually getting profitable. In this respect it reminds me of the dot.com startups that I used to meet at the start of my agency life who talked about not worrying too much about profitability, but about trying to move at ‘internet speed‘. We’ve already seen this kind of thinking at WeWork and other Softbank businesses.

    History is destiny; if we fail to learn the appropriate lessons from it.