Ged Carroll

Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches

  • Global head of PR on Japan + more

    Booking.com’s global PR head on Japan, data, and the fallacy of awards | PR Week – For Cafferty, no outside party can understand a business as well as the people who work in it. Indeed, she sees the key attribute of an in-house PR person as knowing every facet, from “fun stuff” like brand and product to tax laws. She sees the value of PR agencies as being strong media contacts and local understanding, and less about strategy or creativity – a very traditional view of PR as media relations and a disconcerting read for agencies given the lack of receptiveness to higher value service aspects. Booking.com’s global PR head on Japan was not exactly insightful comments either. More Japan related content here.

    McSuicide? Twitter hoax affects McDonald’s Hong Kong | PR Week – probably because Twitter doesn’t have traction in Hong Kong

    What Brands Are Actually Behind Trader Joe’s Snacks? – Eater – it reminds me student jobs that I had in factories making breakfast cereals, frozen cakes and frozen meals respectively – we would change brand boxes on the line but the product remained the same

    iOS 10 Quietly Deprecated A Crucial API For VoIP and Communication Apps – Slashdot – what’s not apparent is why Apple is deciding to depreciate this API, especially given the amount of phone use that happens on wi-fi rather than cellular networks

    Ships fooled in GPS spoofing attack suggest Russian cyberweapon | New Scientist – what would have seemed like a straight-up Bond villain pot, now seems to be the new normal. GPS spoofing has also been done by the North Koreans and China. They key question is how the GPS network achieves ‘cut through’ whilst being jammed. There is only so much transmitting power that can be put on satellites. It would also mean that ‘old’ skills like astral navigation and map reading are still tremendously important.

  • Tencent Baidu and Sina + more things

    Tencent Baidu and Sina investigated by Beijing for their content | CNBC – likely to keep things buttoned up during the forthcoming party congress. What’s more surprising is the amount of restraint China has shown with regards to antitrust regulations of these businesses. They affect everything from state media to state owned banks. Tencent Baidu and Sina, alongside Alibaba have business empires that span media, gaming, entertainment, e-commerce and financial services.

    Uber’s new in-app chat will help you avoid exchanging creepy texts with your driver – The Verge – interesting move – unfortunately treating the symptom of a problem

    The Guardian reimagines media planning as a B2B bed-time story | The Drum  – Attracting more media planners like Claire would be the ideal scenario for Guardian Media Group right now, as it looks to balance the books by 2019. It reported a 2% rise in revenue last month, largely due to a climb in the amount of paying members and a 15% boost in digital spend. Meanwhile the Guardian’s print newspaper sales declined by 7.4% year-on-year in June to a circulation of 159,007, while its Sunday paper the Observer declined by 5.9% to 192,889, according to the latest ABCs. This is presumably why Claire is seen cutting deals in virtual reality and mobile, rather than in print.

    Inside Facebook’s Institutional Policy of Copying Competitors | WSJ – pretty all encompassing embrace of user data – I wonder what Apple thinks about it given the privacy positioning of the iPhone?

    Andy Rubin’s Essential phone startup gains backing from Amazon, Tencent – CNET – interesting that Tencent got onboard

    Why Google can’t compete with what Apple is doing with ARKit – BGR – however if AR is going to take off cross-platform development is what’s really needed since the iPhone is a small (but lucrative part of the market)

    One in three marketers believe ad tech “is broken beyond repair” | Marketing Interactive – quite possibly when also thinks that 85% of online advertising growth in main markets is split between Google, Amazon and Facebook. In China its probably worse with the split between Tencent Baidu and Sina

    Buzzfeed and Breitbart at bottom of media trust list as Americans place trust in British outlets | The Drum – I do wonder about the methodology

    WSJ City – Abu Dhabi Sovereign Fund Extends 1MDB Deadline – they really think that they’ll be getting that back?

    Mirage World on the App Store – allows you to do ‘briefing’ but in the real world

  • Vaping

    What in the world has China ever done for us? Vaping – a China invention designed originally to help smokers reduce risks from tobacco. My exposure to electronic cigarettes (or vapes) was with seasoned smokers looking for a healthier opportunity, or a path to help wean themselves off nicotine all together. I had seen some research that suggested teen trial of vaping was growing – this was from E-Cigarettes: Youth and Trends in Vaping – Journal of Pediatric Health Care, volume 29, issue 6, pages 555 – 557 (November – December 2015)

    Among youth in the United States, e-cigarette use rose from 3.3% in 2011 to 6.8% in 2012 (Grana, Benowitz, & Glantz., 2014). This increase resulted in an estimated 1.78 million middle and high school students having used e-cigarettes (CDC, 2013). The trial and use of e-cigarettes have been higher among youth in Europe and Asia. A recent study on Korean youth found the trial use of e-cigarettes rose from 0.5% in 2008 to 9.4% in 2011 (Lee, Grana, & Glantz., 2014), and among youth 10 to 15 years of age in Poland the rate of those who had ever used e-cigarettes was 62% in 2014 (Hanewinkel & Isensee, 2015).

    Now what I don’t know is how good the research quoted actually was, or the factors in ‘trialling’.

    You also have to remember that there is a big health research grant eco-system that depends on tobacco control which has sprung up over the past 40 years which will affect the framing of the data.

    I am not saying tobacco isn’t harmful, but it is useful to understand the likely factors framing the presentation of information.

    I was surprised by this video from the Shanghai Vap Expo in China. It was more like going to a skateboarding convention back in the day:

    • Lots of independent resellers from around the world for vaping liquid – mirroring the variety of skateboard parts makers. Many of the formulations on sale had no tobacco
    • Vaping tricks and demonstrations
    • Clear tying of vaping to sub-cultures: hip-hop, race-girl type outfits. Pretty much any ancillary activity would expect around a Red Bull event or the X-Games

    Vaping is clearly being positioned as a central part of a youth sub-culture in China. But it hasn’t stopped Chinese courts shutting US provider Jul out of the Chinese market. This is stark contrast to the US where the government views vapes as an ascendant health threat. And in the videos vaping didn’t involve nicotine, again an interesting development. More related posts here.

  • Christina Xu on Chinese UX

    About Christina Xu

    I’ve been a big fan of work by Christina Xu for a while now and this presentation is a great example of her research. She has worked as an ethnographer for a range of clients including Daimler Benz, VF Corporation (the people who who own Timberland, North Face and Supreme) and Spotify. This presentation on Chinese UX in action is well worth bookmarking to watch it if you don’t have time now. Save it and watch it during your lunch break.

    Key takeouts

    • Etiquette about the order of proffering versus scanning a QRcode to exchange (WeChat) contact information
    • Digitisation of red envelopes drove take up in mobile payments
    • Great examples of online to offline (O2O) interaction in processes and services that are continually expanding.  
    • Driven by ubiquity of mobile phones 95.5 phones per 100 people with a number of people using two phones
    • Users across ages and demographics
    • Mobile adoption is coming on top of a rapid industrialisation. People are getting used to a whole much of stuff at once. Interesting points about the lack of social norms or boundaries on the usage of online / mobile service in the real world. I’ve seen people live their online life in the cinema there are NO boundaries as Christina says.
    • Mobile payments came up the same time as credit card payments
    • Population density on the eastern seaboard of China. Density has helped delivery services and high speed public transport
    • DidiChuxing allows for tailored surge benefits for drivers rather than search-and-forget version on Uber
    • WeChat commerce doesn’t facilitate international shipping
    • Westerners build messenger experiences for scale with automation, Chinese look for bespoke customisable ‘squishy’ experiences down to western interpretation of convenience. Chinese convenience is an absence of ‘nuisance experiences’ – real world interactions help prevent friction. Or is it culturally sanctioned ‘nuisance experiences’ that deals with differing experiences

    More related content here.

  • LINE tries to crack US + more things

    LINE Tries to Crack US Messaging… With a Times Square Store for Plush Toys? – this isn’t about LINE trying to crack the US market its about reaching an international audience for Brown and Co. Think of LINE as a ‘Sanrio’ analogue with a technology company attached when it comes to markets like the US. LINE is unique in this regard, combining both media assets and technology and that why LINE tries to crack US isn’t as crazy  Think about the amount of Asian tourist footfall…

    China’s newest trend: mini karaoke booths at shopping malls | South China Morning Post – Li said that at traditional karaoke bars, users have to reserve rooms in advance and there were usually extra charges such as service charge and for beverages and fruit served. – interesting because it moves KTV into a more family orientated area with no room for the ‘added services’ including drink and company at the shadier end of the sector

    Ad Tech Firm Criteo to Launch Data Cooperative to Help Retailers Take On Amazon – WSJ – a combination of actors here. Criteo’s business is threatened by the all encompassing ad tech stacks of Google and Facebook – who between account for 85% of online advertising growth. The main insurgent online adverting provider is Amazon… E-tailers in many product categories are now dealing with Amazon as the number one product search engine and e-tailer. This won’t address the challenge of breaking consumer habit of ‘let’s hit Amazon and eBay first to see if I can get it’

    Under Armour’s sneaker business has cratered | Quartz – not terribly surprised – when you think about how their basketball business relied on Curry, their football boots have entered a hyper competitive market and the brands historic relationships with college sports

    WeChat Vs. LINE Battle Of the Merchadise Stores | China Channel – really interesting battle LINE sometimes looks as much like Sanrio as a technology firm, its character Brown is popular merchandise

    The UK home secretary is wrong: ‘real people’ need end-to-end encryption | TheNextWeb – probably won’t help digital start-ups either

    UK home secretary Amber Rudd says ‘real people’ don’t need end-to-end encryption | BusinessInsider – what would Amber Rudd know about ‘real’ people

    Shanghai to build ‘brand economy’ | Shanghai Daily – really interesting. In general China isn’t the most marketing orientated business culture so having them talk about brand rejuvenation and brand building is a step change. Shanghai makes the most sense as historically it was the commercial centre of China. In the longer term this is a big move against global brands currently there. There has already been a move towards local FMCG despite past security scares, this seems to consolidate that move further

    Fox Will Bring 6-Second Ads To TV During Teen Choice Awards | Media – AdAge – it will be interesting to see the efficacy of these ads as will have implications for online brand advertising moving forwards (paywall)

    Google’s Push for Dominance Brings Big Change to YouTube | Digital – AdAge – working on media partnerships (paywall)

    Tesla Model 3 Buzz Belies Tiny Electric Vehicle Market | CMO Strategy – AdAge – (paywall)

    Fendi taps Hong Kong millennial consumers by featuring Taeyang and Asian hip-hop acts | Style Magazine | South China Morning Post – interesting that Fendi is further blurring the lines between streetwear and luxury

    LVMH Tests the Notion That Brand Trumps Traffic in China – Bloomberg – going it alone in e-commerce in China rather than being on Jd.com or Alibaba