Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • Digital is having a midlife crisis + more

    DIGITAL IS HAVING A MIDLIFE CRISIS. THE WAY FORWARD IS EXPERIMENTATION. | BBH Labs – nice diagnosis but shouty headline. Ironically the problem is the ad industry dashing headlong into technology and expecting it to work. Yet between 70 and 95 percent of technology projects don’t perform as expected. I don’t think digital is having a midlife crisis – instead I think agencies need to develop maturity. More related content here

    Why You Might Build Your Start-up in China over Silicon Valley | Hacker Noon – or Silicon Roundabout / Silicon Fen for that matter

    Invisible Hand Behind WPP Wednesday: Transparency Takes Toll | Agency News – AdAge – Holding company revenue in North America has been flat to down in recent quarters, running well below increases in U.S. gross domestic product and media spending. It’s a trend that started the third quarter of last year, just after the Association of National Advertisers issued its report from investigations firm K2 on media transparency.”There is at minimum a coincidence between the timing of the release of the K2 report and the sudden deceleration in U.S./North America organic revenue growth for the holding companies, which began in the third quarter of last year,” says Pivotal Research analyst Brian Wieser. “It’s hard to believe that it hasn’t had some impact in terms of clients looking to tighten up contract language. This is reinforced by my conversations with marketers who have only recently learned about how their contracts have allowed for agencies to generate authorized but undisclosed markups. But I also think that a slowdown in spending on media from large marketers is at play, as is zero-based budgeting.”

    Hong Kong police launch investigations into suspicious China UnionPay withdrawals amid capital flight concerns – surprised that crypto currency isn’t being used in this more

    Ignorance of Pricing is Ruining Ad Agencies | Trinity P3 – it sounds more like ignorance of product marketing

    Apple iCloud Keychain easily slurped by cops, ElcomSoft claims • The Register – ElcomSoft’s Phone Breaker 7.0 has gained the ability to access and decrypt iCloud Keychain data, under certain circumstances.

    China’s outbound investment to further grow after the party congress, says PwC | South China Morning Post – pure speculation. M&A would need to be balanced against increased resistance from the likes of the EU and ASEAN countries

    Hugo: The IT Bot – done by Digitas LBi for HPE

    Advertising Philosopher: An Interview with Faris Yakob (Part Three) | Annenberg Innovation Lab – Worth reading on content

    Ad Age Wake-Up Call: News about Google, Walmart and WPP | News – AdAge  – WPP cut its full-year revenue forecast, predicting revenue growth between zero and 1% this year. Previously, it had predicted 2% growth. WPP’s share price fell up to 12% after the company released its first-half earnings, and Bloomberg News said it was their biggest drop in 17 years. Agency holding companies have been hurting as some clients trim advertising budgets. UK-based WPP, the biggest agency company by revenue, singled out “pressure on client spending in the second quarter, particularly in the fast moving consumer goods (FMCG) or packaged goods sector.”

    London Calling for Brexit Fix | Agency News – AdAge – “Brexit threatens to diminish the U.K.’s international standing, and arguably has done so already,” says WPP CEO Martin Sorrell, who has been an outspoken critic of Brexit. “One of the reasons we have doubled down on investment in western continental Europe is to maintain our influence in critical markets such as Germany, France, Italy and Spain—four of our top 10 markets worldwide—and Brussels, where our international competitors are already seeking to use Brexit against us.”

    The Cult of the Costco Surfboard | The New Yorker – paywall

    Will Artificial Intelligence Be Illegal in Europe Next Year? | Entrepreneur – data portability and an explanation for automated decision pose interesting challenges

    SOS Alerts – Andy Kinsella – Google now competing with the Facebook alerts system

    UK Supermarket May Have Accidentally Infected Thousands With Hep E Virus | LADbible – protecting the supermarket like this will damage trust across the food supply chain

    DEA: ‘There Is No Silver Bullet’ for Going Dark – Motherboard

  • Global head of PR on Japan + more

    Booking.com’s global PR head on Japan, data, and the fallacy of awards | PR Week – For Cafferty, no outside party can understand a business as well as the people who work in it. Indeed, she sees the key attribute of an in-house PR person as knowing every facet, from “fun stuff” like brand and product to tax laws. She sees the value of PR agencies as being strong media contacts and local understanding, and less about strategy or creativity – a very traditional view of PR as media relations and a disconcerting read for agencies given the lack of receptiveness to higher value service aspects. Booking.com’s global PR head on Japan was not exactly insightful comments either. More Japan related content here.

    McSuicide? Twitter hoax affects McDonald’s Hong Kong | PR Week – probably because Twitter doesn’t have traction in Hong Kong

    What Brands Are Actually Behind Trader Joe’s Snacks? – Eater – it reminds me student jobs that I had in factories making breakfast cereals, frozen cakes and frozen meals respectively – we would change brand boxes on the line but the product remained the same

    iOS 10 Quietly Deprecated A Crucial API For VoIP and Communication Apps – Slashdot – what’s not apparent is why Apple is deciding to depreciate this API, especially given the amount of phone use that happens on wi-fi rather than cellular networks

    Ships fooled in GPS spoofing attack suggest Russian cyberweapon | New Scientist – what would have seemed like a straight-up Bond villain pot, now seems to be the new normal. GPS spoofing has also been done by the North Koreans and China. They key question is how the GPS network achieves ‘cut through’ whilst being jammed. There is only so much transmitting power that can be put on satellites. It would also mean that ‘old’ skills like astral navigation and map reading are still tremendously important.

  • Tencent Baidu and Sina + more things

    Tencent Baidu and Sina investigated by Beijing for their content | CNBC – likely to keep things buttoned up during the forthcoming party congress. What’s more surprising is the amount of restraint China has shown with regards to antitrust regulations of these businesses. They affect everything from state media to state owned banks. Tencent Baidu and Sina, alongside Alibaba have business empires that span media, gaming, entertainment, e-commerce and financial services.

    Uber’s new in-app chat will help you avoid exchanging creepy texts with your driver – The Verge – interesting move – unfortunately treating the symptom of a problem

    The Guardian reimagines media planning as a B2B bed-time story | The Drum  – Attracting more media planners like Claire would be the ideal scenario for Guardian Media Group right now, as it looks to balance the books by 2019. It reported a 2% rise in revenue last month, largely due to a climb in the amount of paying members and a 15% boost in digital spend. Meanwhile the Guardian’s print newspaper sales declined by 7.4% year-on-year in June to a circulation of 159,007, while its Sunday paper the Observer declined by 5.9% to 192,889, according to the latest ABCs. This is presumably why Claire is seen cutting deals in virtual reality and mobile, rather than in print.

    Inside Facebook’s Institutional Policy of Copying Competitors | WSJ – pretty all encompassing embrace of user data – I wonder what Apple thinks about it given the privacy positioning of the iPhone?

    Andy Rubin’s Essential phone startup gains backing from Amazon, Tencent – CNET – interesting that Tencent got onboard

    Why Google can’t compete with what Apple is doing with ARKit – BGR – however if AR is going to take off cross-platform development is what’s really needed since the iPhone is a small (but lucrative part of the market)

    One in three marketers believe ad tech “is broken beyond repair” | Marketing Interactive – quite possibly when also thinks that 85% of online advertising growth in main markets is split between Google, Amazon and Facebook. In China its probably worse with the split between Tencent Baidu and Sina

    Buzzfeed and Breitbart at bottom of media trust list as Americans place trust in British outlets | The Drum – I do wonder about the methodology

    WSJ City – Abu Dhabi Sovereign Fund Extends 1MDB Deadline – they really think that they’ll be getting that back?

    Mirage World on the App Store – allows you to do ‘briefing’ but in the real world

  • Vaping

    What in the world has China ever done for us? Vaping – a China invention designed originally to help smokers reduce risks from tobacco. My exposure to electronic cigarettes (or vapes) was with seasoned smokers looking for a healthier opportunity, or a path to help wean themselves off nicotine all together. I had seen some research that suggested teen trial of vaping was growing – this was from E-Cigarettes: Youth and Trends in Vaping – Journal of Pediatric Health Care, volume 29, issue 6, pages 555 – 557 (November – December 2015)

    Among youth in the United States, e-cigarette use rose from 3.3% in 2011 to 6.8% in 2012 (Grana, Benowitz, & Glantz., 2014). This increase resulted in an estimated 1.78 million middle and high school students having used e-cigarettes (CDC, 2013). The trial and use of e-cigarettes have been higher among youth in Europe and Asia. A recent study on Korean youth found the trial use of e-cigarettes rose from 0.5% in 2008 to 9.4% in 2011 (Lee, Grana, & Glantz., 2014), and among youth 10 to 15 years of age in Poland the rate of those who had ever used e-cigarettes was 62% in 2014 (Hanewinkel & Isensee, 2015).

    Now what I don’t know is how good the research quoted actually was, or the factors in ‘trialling’.

    You also have to remember that there is a big health research grant eco-system that depends on tobacco control which has sprung up over the past 40 years which will affect the framing of the data.

    I am not saying tobacco isn’t harmful, but it is useful to understand the likely factors framing the presentation of information.

    I was surprised by this video from the Shanghai Vap Expo in China. It was more like going to a skateboarding convention back in the day:

    • Lots of independent resellers from around the world for vaping liquid – mirroring the variety of skateboard parts makers. Many of the formulations on sale had no tobacco
    • Vaping tricks and demonstrations
    • Clear tying of vaping to sub-cultures: hip-hop, race-girl type outfits. Pretty much any ancillary activity would expect around a Red Bull event or the X-Games

    Vaping is clearly being positioned as a central part of a youth sub-culture in China. But it hasn’t stopped Chinese courts shutting US provider Jul out of the Chinese market. This is stark contrast to the US where the government views vapes as an ascendant health threat. And in the videos vaping didn’t involve nicotine, again an interesting development. More related posts here.

  • Christina Xu on Chinese UX

    About Christina Xu

    I’ve been a big fan of work by Christina Xu for a while now and this presentation is a great example of her research. She has worked as an ethnographer for a range of clients including Daimler Benz, VF Corporation (the people who who own Timberland, North Face and Supreme) and Spotify. This presentation on Chinese UX in action is well worth bookmarking to watch it if you don’t have time now. Save it and watch it during your lunch break.

    Key takeouts

    • Etiquette about the order of proffering versus scanning a QRcode to exchange (WeChat) contact information
    • Digitisation of red envelopes drove take up in mobile payments
    • Great examples of online to offline (O2O) interaction in processes and services that are continually expanding.  
    • Driven by ubiquity of mobile phones 95.5 phones per 100 people with a number of people using two phones
    • Users across ages and demographics
    • Mobile adoption is coming on top of a rapid industrialisation. People are getting used to a whole much of stuff at once. Interesting points about the lack of social norms or boundaries on the usage of online / mobile service in the real world. I’ve seen people live their online life in the cinema there are NO boundaries as Christina says.
    • Mobile payments came up the same time as credit card payments
    • Population density on the eastern seaboard of China. Density has helped delivery services and high speed public transport
    • DidiChuxing allows for tailored surge benefits for drivers rather than search-and-forget version on Uber
    • WeChat commerce doesn’t facilitate international shipping
    • Westerners build messenger experiences for scale with automation, Chinese look for bespoke customisable ‘squishy’ experiences down to western interpretation of convenience. Chinese convenience is an absence of ‘nuisance experiences’ – real world interactions help prevent friction. Or is it culturally sanctioned ‘nuisance experiences’ that deals with differing experiences

    More related content here.