Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • GeoCities

    When people ask me about social media: teach them how to do <insert an activity> on <insert the name of a service de jour> and I say sure I can teach you that (for a fee). Much of the value comes from being curious, this is as much about the way think and look at things as anything else. The second is trying to learn from history, which is why I was curious about the likes of Geocities. You can pick up skills as you go along, once you know what you want to do.

    Historic interest and Geocities

    However, services come and go, but the conversation remains. A classic case-in-point is GeoCities. Yahoo! has non-announced that it is shuttering this pioneering social network at the end of the year. GeoCities was founded in the mid-1990s and grew rapidly (ok so this was the dial-up era and the page building tools on it were the then equivalent of cutting edge-bandwidth hogging web 2.0 tools).

    The site was organised into neighbourhoods of common interest: Silicon Valley for technology for example where ‘birds of a feather’ could ‘flock together’. The page creation tools were broadly comparable to MySpace profiles: people foisted poor aesthetics, bad web design and golden labrador digital photographs on an early online audience.

    From a standing start in the middle of 1995, two years later they were the fifth most trafficked property on the web and a million-plus registered users (or Homesteaders as GeoCities called these web pioneers).

    In college, I found lots of great content on GeoCities and cited some of the homesteaders pages as references in my essays and degree course work.

    Yahoo! acquired the company for 2.87 billion USD in early 1999, this was cited as his ‘first rocket ship ride‘ by veteran VC Fred Wilson. There are obvious parallels to Facebook in this meteoric growth.

    When I worked at Yahoo!, the disastrous terms of service debacle at GeoCities post-acquisition change in the terms of service where ‘the company owned all rights and content, including media such as pictures’ were held up as a lesson that we should learn from. Whilst Yahoo! quickly reversed this decision there was an exodus of homesteaders. It was an expensive mistake that we were loath to repeat when working with newer services like flickr. Again this sounds like some of the debacles that Facebook has faced. Indeed Facebook’s current terms of service includes rights on the user content that is far greater than in the current Yahoo! terms of service, here is the relevant section from Facebook’s Terms of Use:

    … an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such User Content for any purpose, commercial, advertising, or otherwise, on or in connection with the Site or the promotion thereof, to prepare derivative works of, or incorporate into other works, such User Content, and to grant and authorize sublicenses of the foregoing.

    GeoCities like Facebook with its Beacon service had a scandal on its hands over user privacy. The FTC found that GeoCities had engaged in deceptive acts and practices in contravention in their privacy act. Subsequently, a consent order was entered into which prohibited GeoCities from misrepresenting the purpose for which it collects and/or uses personal identifying information from consumers.

    Time moved on and GeoCities became a key part spam email acting as a redirect page for online pharmacies and replica watch sellers alongside more conventional GeoCities user pages. Over the past years the site traffic for GeoCities dropped faster than shareholder value at Yahoo!. The lesson here is that the Twitter or Facebook or today, can be the GeoCities of tomorrow. In fact, only five of the top 15 web service of a decade ago still have a similar kind of profile today.

    If we look beyond web services to world history we can all think about eras and empires that have past, yet thinking (from the likes of Niccolò Machiavelli, Sun Tzu | 孙子, Miyamoto Musashi | 宮本 武蔵 and Carl Von Clausewitz) is as relevant today as it was when they created it centuries or millenia ago. In the grand scheme of things being open and understanding the concepts of conversation are more important than the latest tools. Whilst I still get excited about the ‘new Twitter’, I still like to keep things in perspective. I have cross-posted this at my employer’s blog. More content on ideas can be fund here.

  • Choice Blindness

    I’ve always wanted to understand how consumers don’t have a higher level of dissatisfaction when they go home with the supermarket’s own brand goods as a mistake instead of a branded product with the apparent answer being choice blindness. It was neatly captured in culture with Bruce Springsteen’s song 57 channels and nothin’ on. (This is the the reason why Tesco, ASDA et al will often have rows of branded goods in the middle of similar looking own brand products, the own-brand products have a higher profit margin for the supermarkets).

    New Scientist talks about the phenomena in Choice blindness: You don’t know what you want by Lars Hall and Petter Johansson (April 18,2009):

    …in an early study we showed our volunteers pairs of pictures of faces and asked them to choose the most attractive. In some trials, immediately after they made their choice, we asked people to explain the reasons behind their choices.

    Unknown to them, we sometimes used a double-card magic trick to covertly exchange one face for the other so they ended up with the face they did not choose. Common sense dictates that all of us would notice such a big change in the outcome of a choice. But the result showed that in 75 per cent of the trials our participants were blind to the mismatch, even offering “reasons” for their “choice”.

    We called this effect “choice blindness”, echoing change blindness, the phenomenon identified by psychologists where a remarkably large number of people fail to spot a major change in their environment.

    I find it facinating that people will even justify their ‘wrong’ decision. Is this just academic? No, it has a major commercial impact which is why many retailers have look a like brands to take advantage of choice blindness. This lead to a court case between ASDA and McViities biscuits over the look a like brand Puffin.

    It is at the centre of dark patterns for in-real-life retail. Search in e-tailing acts as a neat filter. But not every retail experience can be satisfactorily transferred online. Secondly promoted items on Amazon and eBay as examples can be as disruptive as retail tactics that take advantage of the phenomenon.

    There is a big question so far unanswered about how ethical is retailers use of choice blindness as a tactic. With carefully designed packaging are consumers being deceived? McVities might well believe so. The question of whether consumers are the injured party is more complex. If you ask a consumer that has bought a private label brand, they are likely to post rationalise their purchase rather than experience cognitive dissonance.

    So its not the same level of disappointment experienced when one is ‘bait-and-switched’ a real product for a counterfeit purchase. But does that somehow make it more honest?

    More consumer behaviour related content can be found here.

  • Sun Microsystems + other news

    Sun Microsystems

    Oracle in shock $5.6 billion takeover of Sun – Computer Business Review : News – Sun Microsystems is a Silicon Valley icon. Cisco built their first routers around a Sun Microsystems motherboard. Dot com companies hosted their fledgling online businesses on Sun Microsystems servers. Quant analysts in banks built their models on Sun Microsystems workstations

    Consumer behaviour

    Consumers ‘turned off by social networking spam’ | Netimperative – interesting statistics

    A Dialog about the Future for Students and Employers: The Upcoming Social Workforce « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

    O’Brien: Older generations adopting new technologies faster than young – SiliconValley.com

    Culture

    YouTube – James Lebon’s Channel – original International Stussy Tribe member James Lebon had put up a number of the videos he directed. Check out the classic Paradox – Jailbreak and Force & Kzee – Who got the last laugh, through to the poptastic Betty Boo (just doing the do). The real downer about aging is having watched great talent die too young.

    FMCG

    Britons know 10 recipes by heart

    How to

    Knowem UserName Check – Social Networking Username Availability – thanks to Becky for this one

    50+ Google and Yahoo Search Shortcuts Cheat Sheet

    populair.eu – good set of recommendations on likely places where buzz starts

    HOW TO: Use Social Media to Champion International Causes

    Ideas

    Hyping the Hype Curve – broadstuff

    Innovation

    Official Google Blog: Hard at play in Google Labs with Similar Images and Google News Timeline

    Ireland

    Village – Politics, Media and Current Affairs in Ireland – “Erin Go Broke” – a bit concerned about this. I don’t particularly want to see my home country go a bit Iceland. More related content here.

    Japan

    Inhabitat » Kyocera Unveils Kinetic Flexible OLED Cell Phone – nice article on product design trends

    Panasonic and NEC to unveil nine Linux devices on Monday as the LiMo Foundation takes off : Boy Genius Report

    Louis Vuitton and Takashi Murakami x QR Code – Josh Spear, Trendspotting

    Jobs in Tokyo – Danny Choo is looking for a new staff member, sounds like a cool opportunity

    Marketing

    Branded iPhone Apps and the Misleading Allure of Buzz

    Facebook | Creative Capital – interesting event

    Collective Conversation » Hill & Knowlton Digital in China » Blog Archive » Our Very Own Digital Library – Launched!

    Media

    Susan Boyle boosts traffic to ITV.com by 700% | New Media Age – I was shocked by this since I didn’t expect ITV.com’s viewership to be as low as the figures imply.

    Research: Going Web-Only Could Kill Your Newspaper | paidContent:UK

    The Failure of #amazonfail | Clay Shirky on AllThingsD

    Earnings: Google Back To Growth In UK After Managing Exchange Rates | paidContent:UK

    Ignoring the community – a look at Yahoo! Hong Kong

    Online

    The Twitter stampede continues (and Facebook dominates in Europe)

    SEO & Social Media Roadmap

    Yahoo Shutting Down The Rest Of Jumpcut In June

    Retailing

    Hello! launches online fashion shop – Brand Republic – media does retail

    The Butler’s Back: Ask.com Brings Jeeves Out Of Retirement In UK | paidContent.org

    Technology

    Apple Stops Gaining Market Share (AAPL, DELL)

    Wireless

    MTV Launches Branded SIM Card In Malta | mocoNews

  • Tokyo Girls collection: shopping with a Japanese mobile twist

    Tokyo Girls Collection and Shibuya Girls Collection are twice yearly events held in Tokyo ran by blogs Candywalker.com and Girlswalker.com that highlight the latest Japanese fashion ranges to young women. The women usually live outside Tokyo and usually attend the event in person or watch it streamed live online. 

    The events attract 20,000 attendees. What is very impressive about the events is:

    • The tight integration of the live experience with an e-commerce and m-commerce experience
    • The amount of major sponsors like Toyota and Coca-Cola for these events
    • The huge brand power that these events have developed. Lawson, a challenger convenience store brand (think 7-Eleven) have collaborated with Tokyo Girls Collection on a limited edition tea drink
    • The cross-over between media and retail business that TGC and SGC represent

    The data that they’ve gathered about their attendees show an impressive engagement with the online internet.

    mobile internet minutes per day JPG

    Attendees spend 98 minutes a day on the mobile internet.

    mobile commerce experience JPG

    70 per cent have ‘experienced’ m-commerce in the past year. Kawaii doesn’t only mean cute, but serious spending power and mobile connectivity.

    Why they work (thanks to my friend Junko Furukawa for this insight):

    • SO….Models ARE the key to the event. There are models and dokusha-models. (These are chosen among actual readers of the magazines as “representatives”.  They are more attractive than average readers but not pretty enough to be actual models). Those models have fans who want to be like them, and with dokusha-models, you can relate yourself to them more
    • Why would women order clothes without trying them on, feeling the fabric, quality of the finish etc? Everything is centralised in Tokyo including clothes stores.  Unlike Top Shop which has branches all over the UK, those “select shops” are only in Tokyo. So girls living elsewhere have no choice but to resort to online shopping or m-commerce. Many girls buy exactly the same stuff models wear on magazines, so they don’t actually “need to” try them on.  The dokusha-models are the key here as well in terms of pre-purchase reassurance

    More Japan related content here.

  • Nation of Rebels Why Counterculture Became Consumer Culture by Joseph Heath and Andrew Potter

    With Nation of Rebels, Heath and Potter set out to square the circle on how consumerism and counterculture aren’t mutually exclusive.  how the hippies of the 1960s and 1970s become the yuppies of the 1980s. They put together a skillful argument in the early part of the  book that counterculture is an extension of the bohemian artistic view of the world that has been around for centuries.

    In terms of class: the traditonal landed gentry whose riches are in heirlooms have been supplanted by the merchant classes and now with the knowledge economy there has been a rise of a creative class.

    Nation of Rebels

    Nation of Rebels take things further when they seek to disprove the fallacies that they see the counterculture has been built on. Many of their points are valid, however where it falls down is in its criticism is in its opposition to the ‘appropriate technology’ aspect of counterculture. This is where the Homebrew Computer Club came from, the community norms for successful web 2.0 pioneers like Flickr, the EFF, open web technologies and open source software. Their whole argument is that libertarian values on the web were responsible for the rise of spam. To me this was like saying that the laser printer and the laminating machine are responsible for underage drinking.

    The laser printer and the laminating machine can be used to make fake IDs, but they can also be used to make notices in community centres and legitimate IDs that help utility company personnel reassure vulnerable consumers that they are the real deal.

    Nation of Rebels is a fascinating well-researched read: its authors Heath and Potter are masters in the art of rhetoric, however I wouldn’t take everything at face value in the book. More book reviews here.