Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • Authority beats leadership

    I had been thinking about authority versus thought leadership for a while and my interest in it got reignited over lunch with Wadds just before Christmas. We were discussing the pros and cons of sharing expertise on a blog or other social media, particularly when it comes to marketing and marketing communications disciplines.

    On the one hand, its giving your competitors (in the professional and the career sense) a leg-up. That expertise could be used for competitive advantage so I may want to hide my light under a bushel. I could then enshrine this expertise as a business process or service mark and leverage this in competitive situations. This assumes that I am smarter than everyone else online, which of course is complete hogwash: Mrs Carroll didn’t raise no fool, but she’s also aware of my limitations.

    The secondary consideration is that if I have this business process or service mark, how would the man in the street know the real power of it vis-à-vis competitor offerings? You are are in a ‘he said. she said situation’.

    Chances are I am not that much smarter than everyone else, but considerably smarter than some people (yeah and modest too.)  So kicking out ideas via this blog or other channels is way of having them picked, poked and prodded: kind of like peer review in academia but with only ten per cent of the politics and none of the corduroy jackets with leather patches or the reek of cheap pipe tabacco. Sharing ideas negates any leadership advantage that I may have, but does help to build authority.

    Authority is about trust which is more substantive than anything competitive leadership could have given me. Trust would be further enhanced by successful delivery.

    In addition, sharing ideas freely means that I don’t need to think about all areas all the time because I can build upon the thinking that other people have done elsewhere; I benefit from reviewing and critiquing commons content as well as adding to the body of the commons.

    Moving thinking forward allows the industry as a whole to grow and helps spur demand in clients once they understand what is possible.  At a time when over half the clients for online PR choose agencies from other disciplines to develop strategy and execute campaigns growing the collective opportunity has never been more important. More related content can be found here.

  • Wired Style Guide

    I was looking through my first edition copy of Wired Style guide – Principles of English Usage in the Digital Age edited by Constance Hale and it struck me that many of the sections in the book were also maxims for bloggers and those involved in social media.

    Hale isn’t a technologist or a staffer at Wired. Instead she is a journalist’s writer. She has run conferences for mid-career journalists and a writing retreat. Beyond her website I am not too sure how qualified she was to prognosticate on the digital age for the Wired Style Guide. 

    Wired Style Guide sleeve

    So I decided to convert these titles from the Wired Style Guide into the maxims I had imagined:

    • Voice is paramount – a blog is a deeply personal thing and the challenge at first is finding your ‘blog voice’. This takes time to establish. It needs to be true to yourself and have enough cojones to express your opinions
    • Be elite – In the words of Wired: “Shared knowledge connects the writer and the reader. It forms the bridge from the type on the page (or the screen) to the deeper meanings and nuances for words”. This comes down to seeking knowledge, knowing your readership and the norms of the subcultures that they belong to. Even if you don’t belong to a community act like you do
    • Transcend the technical – there is so much written about the technical aspects of the web, be prepared to get beyond that at the end of the day it is people like you that social in social media
    • Capture the colloquial – So much of what makes a community is the informal lexicon that is particular to them. Think about Twitter in the course of a couple of years we now have the Fail Whale, twitterati, twitterverse, RT (re-tweet). Capturing this colloquial language in your writing helps to put your work in the midst of your readership subculture
    • Anticipate the future – Whilst we are more likely to get predictions of the future wrong, it also makes great copy. If you are going to anticipate the future, think about the things that are unchanging in life: the need for self-expression or the need to belong being two unchanging requirements for people in general
    • Screw the rules – Rules are made to be broken and knowing when to break them. Going against rules or expectations is a great way to inspire creativity – gorillas don’t really play the drums
    • Grok the media – The style guide defines grok as “A verb meaning to scan all available information regarding a stiuation, digest it and form a distilled opinion.” Being a ferocious reader of blogs, books, papers and the mainstream media makes you a better blogger. And even if it doesn’t, you’ll at least be better informed
    • Go global – Global village used to be a cliche that would be bandied around before globalisation made middle-class people think that their future is under threat, since then an international outlook has taken on a more sinister tone. However looking at international trends: from mobile marketing in South Africa to social networking in Japan allows us to better understand how technology and culture interact and increases the likelihood of being able to anticipate the future

    More on similar books to the Wired Style Guide here.

  • Search engine optimisation for PRs – a place to start anyway

    Ok, I am not going to bother touching on the obvious questions like whether PR agencies have a place in search engine optimisation, or have a place at the marketing table at all anymore? Given my recent ‘29 not-very-technical things that every PR person should know‘ post, I thought a quick post on search engine optimisation and public relations may be called for. I am going to keep this really simple and focus on the press release.

    Oohgle

    First of all, lets talk about key words. Key words are the words that people would use to find your web page. So if you were looking for this blog key words could be “Ged Carroll” and “renaissance chambara”. From a client perspective, web links and key words are the two best ways to improve a clients search results and to help develop their online reputation. Search optimised press releases are the single easiest way to provide fresh, relevant content that can generate links. There is a number of tools available to help work out what these need to be for a given media release.

    Google AdWords keyword tool
    Google Suggest
    Google Trends
    Microsoft’s adCenter Labs keyword forecast
    Trellian’s free search term suggestion tool
    Wordtracker’s free keyword suggestion tool
    I’d also recommend that you have a read around some content that Tim Hoang produced as a good SEO keywords for PRs primer.

    Creating a successful search optimised release breaks down into three steps:

    Create the press release – write for the media and influencers that the release was designed to influence, as well as the search engines, ok let’s be honest here: Google. Thinking about the headline: include at least one relevant key word phrase that people search for. Mention the keywords of focus for the release within the first paragraph, so none of the ‘Acme Inc. a leading end-to-end solutions provider of blah blah blah.’

    Distribute it in search friendly places. From a linking perspective, many press release distribution companies allow you to include keyword-rich anchor text in links. These links should be directed to specific URIs within the client web site that have content that supports this keyword phrase. Many distribution services allow you to tag (label) a press release with keywords that you’d like to have this release associated with.

    Many companies offer varying levels of service for distribution and all of them have their different strengths and weaknesses:

    Publish the release on the client web site. I know it seems obvious, but don’t forget to publish all these on your clients’ own web site. You have just gone and created some fresh relevant content and it would be a shame not to use it.

    What’s next? How about talking to your client about social media releases or for sufficiently important releases running a short-term search engine marketing (SEM) campaign to support a release until Google has a chance to index it?

  • Guanxi online + other news

    Guanxi

    56minus1 :: » guanxi in the Chinese web :: – the rapid rise of Chinese social media has resulted in changes in guanxi. This means more pressure on the government to take action bypassing guanxi. Influencers and experts with a following have a new form of guanxi

    Business

    Yahoo Announces Next Steps in Open Strategy

    What Yahoo Should Do « blog maverick – Yahoo! should go big and buy companies up cheap whilst it can to bulk up on places it could monetise, its open strategy could be leveraged as an advantage to make that happen

    Consumer behaviour

    Youth Marketing Statistics: Traditional Media Sparks Web Searches for 84% of Digital Influencers

    Social media more popular than ever / we are social – nice bit of research from Robin and the guys at we are social

    50 Youth Marketing Trends for 2009 (Part Two 26-50)

    10 Articles on Ethnographic Research 26 Dec 08

    Culture

    Sk8’ers find heaven in foreclosure

    Economics

    Forecasts: Get ready for a three-year recession – no compelling reasons for the economy to snap out of it

    FMCG

    ‘Ugly Betty’ Inspires Dove Campaign in China – Unilever had to go back to the drawing board as Chinese women believed that “a model on billboards is something that women do aspire to, and feel is attainable” so the real beauty concept fell on its ass.

    Germany

    Schober Group – German list broker

    Hong Kong

    Michelin rates Hong Kong, but with which yardstick?

    Black Cross – cool Hong Kong streetwear shop

    How to

    Apple – Business – Theater – Apple’s quick tips theatre

    LinkedIn: Answers: Home – very handy facility if you are on LinkedIn

    How to Hold a Digital Camera

    Phil Windley’s Technometria | Moving Jobs Between Printers in OS X

    21 Settings, Techniques and Rules All New Camera Owners Should Know

    Tweet Manager Twitter App For Complete Twitter Automation – hmm a spam marketers delight, be afraid`

    10 Articles on Working the Idea Cloud, Crowdsourcing and Product Development 30 Dec 08

    Japan

    JET SET – legendary Japanese record store, another reason why I love Japan

    Web 2.0 Asia :: Google might become the top dog in Japan – this is really disappointing, particularly as Asia was the one bright spot in the Yahoo! network

    Japanese business confidence hit hard – International Herald Tribune

    Album of Photographs of Japan – a set on Flickr – cool copyright free pictures from the New York Library

    Korea

    Top Interent News in 2008 – KoreaCrunch

    Legal 

    A Chill on ‘The Guardian’ – The New York Review of Books – interesting discussion in the Tesco Tax Avoidance case.

    Digital Design Blog » Tracking Social Influence: Razorfish Files Patent For Social Media Action Tag

    Marketing 

    South African brand trends for 09 « Underfield

    Communities Dominate Brands: From James Bond’s invisible Aston Martin to the visible non-car in Ford’s Ka Find It campaign – interesting discussion on the web of no web

    Building Relationships is More Important Than Building Links Alone – this completely closes the gap between search agencies and PR agencies if the SEO guys wake up to it

    The plight of branded apps and the future of social marketing » VentureBeat – brand apps on Facebook are a bust

    The Secrets of Marketing in a Web 2.0 World – WSJ.com – basics of web 2.0 for senior management

    Media

    Content Sites Bracing For 50% Revenue Slowdown

    Digging In To MySpace And Facebook’s (Projected) Slump In Ad Sales | paidContent.org

    Tough Love For Microsoft Search

    Online

    cmypitch.com – social network for start-ups and small businesses

    Twitblogs – Sam Sethi’s new business, not sure what the point is though.

    Beet.TV: Ning has 600,000 Networks, Gina Bianchini Writes in The New York Times

    Software

    Things – task management on the Mac

    Telecoms

    SwissCom Tries To Deflect Criticism Of Le Web Internet Failure – Arrington calls SwissCom liars.

  • 2009 in PR

    Stephen Waddington wrote up his predictions for 2009 in PR. He felt that digital campaigns, government spending and marketing directors looking for a cost effective alternative to ther marketing techniques would be the three most likely bright spots in a challenging economic climate.

    My view of 2009 in PR is sober by contrast. I think that digital is substitutive rather than additive: that is clients will be transferring spend online, and this will follow the direction that the media have been going. I don’t necessarily think that new money will enter the arena, but I think new players will.

    Search has got  a lot harder as a business: Yahoo! and Google have cut commission to agencies, key words have become more expensive, and a lot of the low hanging fruit from a search engine optimisation (SEO) point-of-view has been picked leaving off-network measures ie: online PR and link exchange. I think that digital agencies will fight a lot harder to get the 50 per cent of online PR programmes that they don’t already manage. Some of them have a lot of smarts, an attractive engagement model and really understand measurement – three points of the PR profession’s Achille’s heel.

    On the plus side, I think that PR agencies are in a lot better position to fight their corner by providing tightly integrated offline and online programmes (or what James Warren would call inline.) I believe that both quantative research and qualitative audience insight to better understand their emotional connection with a brand (yes even B2B brands, since the elicit reactions like trust or apathy) are areas that PR agencies can gain an advantage over digital agencies. The days of basing a campaign on a journalist audit and or, desk research should be long gone.

    Stephen also talks about mobile being on the cusp of being the next frontier after social media for PRs, and this is probably true for pioneer clients that are willing to take risks. I think that there are two things driving this, firstly mobile devices are becoming much much more capable, not only in computing power, but in screen size, the iPhone provides people with a good facsimile of  a desktop browsing experience but optimised for the form factor. Even though the iPhone is a small percentage of overall phone sales its influence on marketers has been phenomenal.

    The second item is the QRcode. A way for a mobile phone to take down an email, web address or phone number from printed media or a computer screen. Pepsi are already championing them using Kelly Brook to educate the great unwashed and both Ford  (for the Ka) and BMW (for the Mini in Germany) have been using these codes to allow customers to interact with digital artifacts (the web-of-no-web phenonena – where digital content is all around us from the Wii to 48-sheet hoardings). Whilst I think that mobile PR could be big, I think that there is a bigger role for digital agencies to create the digital artifacts that PRs can wrap a narrative around.

    This all means that the agency that has the client’s trust and the smartest ideas can be in the driving seat for some very interesting campaigns. A smart, well-connected and well-regarded PR agency has just as much chance being in the driving seat as a digital hot-shop and conversely 2009 in PR may be activated by an agency that does earned media alongside paid media.

    Whilst it won’t happen in 2009, we are gradually moving to a marketing singularity where boundaries between disciplines are increasingly blurred and more likely to be defined by in-house relationships, trust, budgets and responsibilities rather than agency capabilities.