Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • Marketing, president, apocalypse – the good, bad and the ugly

    Marketing, president apocalypse – what’s going on Ged? Years ago I used to write a periodic section on this blog: Good, Bad and the Ugly. I have been doing ongoing maintenance of this blog in the background and was inspired to bring this back after visiting old posts.

    • This time I looked at marketing, president, apocalypse. Specifically: Marketing as practiced in agencies and clients
    • A president represented in media because the run up to the US presidential election in November means things are pretty strange.
    • A fictional apocalypse – because global warming, COVID19, populism, Brexit and the rise of China under Xi Jingping

    Good, Bad and the Ugly was originally inspired by my love of two magazine sections:

    • Wired magazine’s Wired, Tired, Expired – which used to be a great zeitgeist measure in a pre-brogrammer Silicon Valley. Back when the excitement of the new, new thing was conveyed through the written word and brave choices in neon and metallic inks with challenging typographic design. Wired, Tired, Expired inspired the spirit of where I wanted to go with it
    • UK motoring publication Car Magazine. Car was a pioneering publication. It invented the idea of a ‘car of the year’ back in the 1960s. As a spotty teenager I loved to leaf through its pages. The writing of the late great L. J. K. Setright who combined a love engineering and the written word in each of his articles. (Setright’s book The Designers is a particularly good read.) Beautifully photographed cars and adverts of luxury brands that I hadn’t heard of like Panerai. It was a heady mix of Esquire and petrol. I fell out of love with Car magazine as driving became less relevant to me. But the concept behind their Good, Bad Ugly classification of cars stuck with me
    GoodBadUgly
    Long and short term marketing thinking. In the past decade Les Binet and Peter Field’s IPA based research, together with findings from the Ehrensberg-Bass institute have shaken up marketing. No self respecting marketer now doesn’t thinking about the importance of brand marketing. Last touch attribution. Performance (digital) marketers have used last touch attribution to burn marketing dollars at the altars of Google and Facebook for too long. Mark Read of WPP – whose ill-considered comments on digital marketing and ageism in agency life showed an extreme dose of short term thinking. It probably explains the WPP share price….
    President Bartlet – The West Wing was a touchstone of political fiction for friends of mine who worked in public affairs. The West Wing captured the tension and excitement of a high functioning political machine. I had the pleasure to chat over dinner with Don Baer. Baer was a former Clinton staffer, whom the character Toby Ziegler was based on.

    Bartlet also contrasts sharply with the bland Joe Biden and president Trump. Unfortunately neither of them have the kind of dialogue coming out of their mouths that Aaron Sorkin could provide Bartlet
    While Bob Woodward and Carl Bernstein’s book All The President’s Men is justifiably famous. Their second book Final Days captures the implosion of president Nixon and makes a more tragic read on a presidential administration.The House of Cards quickly went from being sharp biting satire that thrilled, to repulsion. The story built up on and created something new from original UK source material. But the show rested too heavily on the shoulders to Kevin Spacey as president Underwood. When Spacey’s reputation fell, so did the show. Robin Wright did a valiant effort to resurrect it which is worthwhile watching.
    The Jackpot – in William Gibson’s books The Peripheral and Agency a key part of the plot line is the apocalypse. This is called the Jackpot. There is not one inciting incident. Instead the world is gradually eroded to just 20 per cent of its population. The causes are very familiar to us: climate change, pollution, drug-resistant diseases and other factors. Given that the world population is still heading upwards. The Jackpot is either a way off or still in its early stagesThe Atomic Wars – the atomic wars occur the back story of the Judge Dredd universe. The modern world is destroyed by the cold war going hot. Authoritarianism and large cities offer relative safety compared to the cursed earth outside.Avengers Infinity Wars / Endgame. Thanos has a malthusian world view. He unites the infinity stones, snaps his finger and half the universe’s population disappears. Endgame then tries to give it a happy-ever-after finish because Hollywood. Yes it conforms to the idea of an ‘end of an age’ but it just doesn’t feel that disastrous in the grand scheme of things

    Marketing, president, apocalypse choices, let me know what you think in the comments section. More versions of the Good, Bad and The Ugly here.

  • Carhartt Labor Day + more things

    Carhartt Labor Day colouring book – the American workwear brand put together a great children’s colouring book for labor day weekend. It allows parents to explain what they do for their kids and provides an activity for a socially isolated public holiday. You can download your Carhartt Labor Day colouring book here.

    Carhartt Labor Day colouring book

    Vox Media have done a great video on rotoscoping and animation. Rotoscoping as a technique allowed animation to have life-like motion, but the creativity of animation.

    I was introduced to rotoscoping with the Ralph Bakshi Lord of The Rings animated movie. Peter Jackson’s live action version borrowed from this version shot for shot, but I find the animated version more enthralling because of Bakshi’s use of rotoscoping.

    Video shot from an original 35mm trailer print

    Simon Peel of Adidas’ now famous speech that recommended a healthy skepticism on short term performance marketing and the impact of longer term brand marketing. He realises digital is important, but lays out why marketers should ask why? Peel talked honestly about marketing effectiveness, marketing efficiency and misleading metrics. I had read the articles, but this is the first time that I’d seen his talk. More on marketing effectiveness here.

    IPA Eff Week talk 2019 by Simon Peel of Adidas

    Microsoft had been experimenting with sealed underwater data centres to see if they were possible and what the benefits were. Prior to the project starting there would be some predetermined benefits:

    • Reduced energy costs as refrigeration wouldn’t be needed. (You could achieve a similar effect, if you buried the data centre deep enough)
    • Reduced data centre costs. Internet hotels and server farms can cost a lot if built in cities with expensive real estate

    But there were questions over corrosion, damage and reliability. Microsoft got around corrosion by filling a submerged data centre with a nitrogen atmosphere. They found that a data centre without human intervention had much less faults than a matching data centre on-shore.

    Microsoft are now working on how the end of life process would work for an underwater data centre.

    Microsoft’s Natick project on underwater data centres
  • Boris Johnson + more things

    The Irreparable Damage Boris Johnson Is Wreaking on Britain – Carnegie Endowment for International Peaceunlike many members of his party, UK Prime Minister Boris Johnson does not have any particular animus toward foreigners. He has betrayed pretty well everyone in his various lives as philanderer, journalist, and politician: wives, mistresses, editors, readers, party colleagues, Parliament, and the wider public. EU negotiators are merely the latest victims of his boundless treachery – wow a sick burn, but factual and truthful in their analysis of Boris Johnson

    FCB Inferno - Valspar ad
    Boris Johnson in a Valspar ad

    China pledges expanded trade with EU but stops short on market access concessions | South China Morning Post – interesting that China is intransigent on so many fronts. More on China here.

    Pooj Morjaria, founder, Did They Help? – Wunderman Thompson IntelligenceA growing pattern of morally driven consumption has emerged over the past few years, from ethical fashion edits to anti-excess beauty to carbon credit spending to cruelty-free travel. But what was once pioneered by a niche group of true believers is ballooning into a base rate, fundamental expectation of brands. Morally and ethically sound practices are increasingly considered table stakes for brands—and are an important factor in consumers’ path to purchase. The difficulty, according to Pooj Morjaria, was tracking and cataloguing brand behavior. Which is why he created Did They Help?, an independent watchdog website that keeps a running record of brands’ good and bad deeds

    Science-backed brands – Wunderman Thompson IntelligenceA heightened focus on health is reshuffling the hierarchy of consumer priorities. In the wake of a global pandemic, consumers are putting more stock in medically and scientifically endorsed offerings. 89% of Americans put their trust in medical scientists, and those reporting a great deal of confidence in medical scientists has gone up from 35% before the outbreak to 43% in April, according to findings from Pew Research Center. Now, brands are harnessing that trust by enlisting medical professionals and spotlighting scientific credentials

    Beats by Dr. Dre Sets Its First-Ever Campaign on TikTokI like when campaigns actually inspire creative action. For this challenge, people need a bit more creative than just replicating a dance. I really liked the emphasis on color, which works well on TikTok as a full-screen, immersive experience. You couldn’t really replicate this on other platforms. What we’re starting to see on TikTok is this mass participation in creativity. The concept of UGC isn’t new, but TikTok has made UGC so much more powerful. – Good TikTok Creative newsletter on the campaign

    Language Log » “Mulan” critique – academics on the issues with Disney’s life action version of Mulan

    China’s top 100 brands: National pride affects rankings | Marketing | Campaign Asia – With some world markets souring on particular Chinese brands, people in China rally round homegrown heroes. – the move towards rallying around the flag started before world markets went off some Chinese brands. The current environment has only accelerated this process somewhat

    Ex-Google boss Eric Schmidt: US ‘dropped the ball’ on innovation – BBC NewsIn the battle for tech supremacy between the US and China, America has “dropped the ball” in funding for basic research, according to former Google chief executive Eric Schmidt. And that’s one of the key reasons why China has been able to catch up. Dr Schmidt, who is currently the Chair of the US Department of Defense’s innovation board, said he thinks the US is still ahead of China in tech innovation, for now. – The irony is that at Google Schmidt & co. pretended that this was precisely what they were doing

    U.S. Google Antitrust Case Set to Expand With GOP States Joining – Bloomberg – Democrats want to more time for a broader probe. Areas focused on include Google search, advertising and Android. Of course, all of this would go away with Kamala Harris as vice president in a Biden administration.

    China Defense Blog: China Army “hot chow” drone delivery service  – what looks like larger DJI drones pressed into providing hot cooked food to Chinese soldiers in the field

  • Gaming the charts

    Gaming the charts has been going on for decades. Economist Tyler Cowen documented how prosecutions in the US for what was called payola started in the 1950s in his book: In Praise of Commercial Culture. Prior to this the process for ranking and gaming the charts was opaque at best. It destroyed the career of radio DJ Alan Freed, who helped pioneer the rock and roll sound. American Bandstand presenter Dick Clark almost had a similar fate. Clark sold a stake in a record company and turned snitch for the authorities.

    Over time labels relied on legal promotional means to radio stations. Here’s what KLF’s The Manual had to say about them circa 1988:

    Your plugger. The man responsible for getting the nation to hear your record. From now on in this man will undoubtedly be the most important person in the jigsaw. Without his faith, vision and understanding of the fastest lane in this particular rat race, you will be nowhere.

    So go with the plugger that’s got the faith, vision and understanding – indefinable qualities – but you will know within five minutes of meeting them if they have it. Top grade bull is something else they should have.

    The plugger will try and explain what his job is. Each of them view their role differently but all must be able to deliver the following:

    1. Concrete advice on what has to be brought out on your record for him to be able to do his job.

    2. Appointments with Radio One producers where he is able to get them to listen to your record under the most favourable light.

    3. Advice and help in putting together a video that will be acceptable for children’s television and a lead on some of the hungry young video makers who are out there.

    Money and pluggers. They will want a lot and when your record starts happening pluggers will want more. Scott [The KLF’s plugger] wanted a thousand pounds to start working the record and then all sorts of bonuses related to our record reaching certain positions on the charts. We had to pay him five grand altogether once it had made Number One. He had a lot of costs and his team worked flat out for it, but we had to give him the first thousand the day of release. We had a couple of months to pay the other four. Anybody who can do it much cheaper won’t be much good.

    The KLF – The Manual – How to Have a Number One Hit the Easy Way

    Plugging services also worked with club DJs to get their artists in club play charts. When I used to send returns to these charts I used to receive ‘promotional copy’ records from promo agencies. Some of them were good, some indescribably bad. One of the agencies I used to get material from was IRP; my contact there Lohan Presencer went on to become executive chairman of the Ministry of Sound Group.

    With the rise of hallyu and online voting you saw early breakout artists like the Wonder Girls galvanise fans and home and abroad to get them on to the likes of Disney Radio in the US and assist in gaming the charts.

    Miles Guo
    Miles Guo cover art – which makes the thing even slightly more surreal.

    Now it seems political activism has merged with the art of plugging. Miles Guo, a critic of the Chinese government based in New York has provided the vocals and money behind ‘Take Down the CCP‘. It feels like the Team America soundtrack, but without the irony.

    It went to number one on the iTunes download chart in three countries on the one day America, Canada and Australia (you need to make an allowance for the international date line, so Australia appears on September 11th, rather than 10th). It has all the hallmarks of a coordinated promotion. The reduced prominence of downloads versus streams obviously paid a part in their chart choice. Promotions of streams are structurally very different, with playlists along genres being much more important; so for Guo it would be much harder in terms of gaming the charts. Gaming the charts for streaming does happen; but with more conventional agendas. More music related posts here.

  • Chinese State Security + more things

    When Chinese State Security police knocked on ABC journalist Bill Birtles’ door, he realised he was no longer safe in China – ABC News – interesting how business and finance reporting has been hard for the past few years. Which is one of the reasons why scandals like Luckin Coffee happen. Chinese state security is incompatible with the kind of transparency needed for good business reporting. More on Luckin Coffee here.

    Mulan’s official Chinese poster advances a nationalist agenda — Quartztweaked its posters, fascinating run through he symbolism

    Minitel: The Online World France Built Before the Web – IEEE SpectrumFor a generation of French citizens, Minitel wasn’t about hardware, switches, or software. It was about the people they chatted with, the services they used, the games they played, and the advertisements for these services they saw in newspapers and on billboards. Many of the services that we associate with the Web had predecessors in Minitel. Before there was Peapod, there was 3615 TMK (Tele-Market), a service that enabled Parisians to order groceries for same-day delivery. Before there was Cortana or Siri, there were Claire and Sophie, services that provided personalized information using natural-language interfaces. Before there was Ticketmaster, there was Billetel. And before there was telebanking, there was Minitel banking

    Brand Equity May Be Auto Industry’s Biggest AI Risk | CLS StrategiesThe AI Risk Index reflects a substantial gap between what is intended and what is perceived by critical stakeholders. The results are stark—especially in the context of substantial investment and many more years of public scrutiny as AI is improved—and reveal a growing crisis of trust. Though an average of 62% of Americans are familiar with companies in the transportation industry, only 35% have a positive opinion of them (compared to 43% for non-automotive manufacturing and 41% for retail companies) and only 37% trust them (compared to 44% for manufacturing and retail companies). Even more concerning is that the transportation companies most heavily involved in AI technology drive this sense of distrust, more so than traditional carmakers. That may explain why only three out of eight transportation companies analyzed during the third quarter of 2018 mentioned advancements in AI at all—indicating that auto companies are either communicating poorly or not communicating at all.

    Amazon’s profits, AWS and advertising — Benedict Evans – interesting analysis of where Amazon makes it’s money

    Strategic Management: Evaluation and Execution – Table of Contents – great book available in the creative commons

    BlackBerry Is Planning a Comeback. For Some, It Never Left | WIRED – a bit like me and Nokia feature phones LOL. On a more serious note you see this kind of loyalty on lots of diminished, but distinctive brands. SAAB would be the classic poster child

    2007 forever – The Magic iPod – resurrecting AplusD type mashup culture

    Facebook May Be Ordered to Change Data Practices in Europe | New York TimesFacebook is facing the prospect of not being able to move data about its European users to the United States, after European regulators raised concerns that such transfers do not adequately protect the information from American government surveillance. – this comes under the Irish data commissioner. More here – Facebook Fights Irish Privacy Watchdog’s Data-Transfer Curbs – Bloomberg 

    Human values: understanding psychological needs in a digital age – BBC R&D – really interesting work done by BBC Research and Development that could be applied to site and app design

    Douyin, China’s TikTok, permanently bans live-streamer who verbally harassed young women on the streets | South China Morning Post