Category: media | 媒體 | 미디어 | メディア

It makes sense to start this category with warning. Marshall McLuhan was most famous for his insight – The medium is the message: it isn’t just the content of a media which matters, but the medium itself which most meaningfully changes the ways humans operate.

But McLuhan wasn’t an advocate of it, he saw dangers beneath the surface as this quote from his participation in the 1976 Canadian Forum shows.

“The violence that all electric media inflict in their users is that they are instantly invaded and deprived of their physical bodies and are merged in a network of extensions of their own nervous systems. As if this were not sufficient violence or invasion of individual rights, the elimination of the physical bodies of the electric media users also deprives them of the means of relating the program experience of their private, individual selves, even as instant involvement suppresses private identity. The loss of individual and personal meaning via the electronic media ensures a corresponding and reciprocal violence from those so deprived of their identities; for violence, whether spiritual or physical, is a quest for identity and the meaningful. The less identity, the more violence.”

McLuhan was concerned with the mass media, in particular the effect of television on society. Yet the content is atemporal. I am sure the warning would have fitted in with rock and roll singles during the 1950s or social media platforms today.

I am concerned not only changes in platforms and consumer behaviour but the interaction of those platforms with societal structures.

  • WWDC 2018 outtakes

    Introduction to WWDC 2018

    This summary of the WWDC 2018 keynote has been re-organised to try and provide a bit more coherence as Apple took things in a slightly different order to try and create ‘surprise and delight‘.
    WWDC 2018 highlighted how cross-platform they’ve evolved Continuity and Siri to try and make them more useful (if, not smarter). All fo the changes outlined at WWDC 2018 represent a slow and steady progression to a more programmatic world.
    I’ve made some notes in green that are designed to flag points of interest to marketers and advertising folk. 

    App Store

    • 10 years old (and the app store search is still not where it should be)
    • World’s largest app marketplace
    • 500 million weekly visitors (might be due to moving away from iTunes for app updates)
    • $100,000,000 developer revenues to date

    Swift

    • 350,000 apps coded in it (no measure of the variable quality though)

    iOS 12

    • Focus on system optimisation
    • Faster app and function launches
    • They haven’t dropped any devices previously supported by iOS 11; a nod to longer device lives

    AR Kit – v 2

    • Adobe Creative Cloud support
    • USDZ format support throughout the system including News app
    • Multi-player AR experiences (demoed with Lego). Attribute digital assets to a physical object – interesting execution

    Measure – digital tape measure

    • Facilitated by MEMs, presumably the software technology comes out of AR work. Handy hack, I could have used this when I was eBaying stuff. I could see it being nice for things like home furnishings retailers and clothing e-commerce

    Photos

    Search suggestions – tries to predict what you want
    • Searches EXIF data for locations, events etc
    • For you function is a bit like Facebook memories
    • Photo sharing – recommended what to share and who to share them with. If its going to another iPhone user it prompts the recipient to share photos that they may have taken. Implications for social photo sharing apps
    • Full resolution over Messages

    Siri

    • Shortcuts to any app. It reminds me a little bit of Apple Script. Allows you to build multi-app behaviours – drag-and-drop
    • Suggestions based on app usage, calendar, locations
    • Possible implications for app usage – content opportunities to suggest ‘Shortcut workflows’ to build. Poses a bit of a thread for IFTTT’s smarthome ambitions
    Default iOS apps
    Stocks
    • Better charts
    • Native iPad and Mac version
    • Integration of Apple news in Stocks
    Voice Memos
    • iPad and Mac native version
    • iCloud support
    iBooks renamed to Apple Books
    • Redesigned
    Car Play
    • Supports third party navigation apps presumably to try and reduce iPhone to Android migration
    Efforts to limit mobile distraction
    • Do Not Disturb – improved view without notifications during bed time
    • Can be triggered from calendar or location (meetings, going to the cinema)
    Notifications – huge pain point addressed, particularly with people used to Android devices
    • Notifications ‘tuning’ – so that you can only see the notifications from apps you care about
    • Grouped notifications: app, topic and thread
    Screentime
    • Tracks device usage for the user
    Child app usage
    • Child locks on mobile device usage

    FaceTime

    • Group FaceTime supporting up to 32 participants. Shows the speaker by making their tile bigger. Challenges to Skype, WhatsApp
    • Integration into Messages, so you can go from group message to Group FaceTime

    watchOS 5

    • Walkie Talkie – push-to-talk app – watch-to-watch. Surely it would make sense on iOS and macOS as well?
    • Web content on watchOS via WebKit

    tvOS

    • AppleTV 4K to support Dolby Atmos and Dolby Vision certified
    • AppleTV as cable set-top box for (Salt in Switzerland, Canal+ in France, Charter Spectrum). OTT on iPhone and iPad as well. If cable companies move to just being media content aggregators, how will this affect DOCSIS and FTTH roll out?
    • Zero-sign on for content when part of a cable TV offering
    • 3rd party remotes will work with AppleTV

    macOS – Mojave

    • Dark Mode – dark skin of OS. Nice level of integration and easier to work with during the evening, but not exactly ground-breaking
    • Desktop stacks – arrange by date, kind or tag
    • Contextual quick actions in Finder – can include Automator actions
    • Screen capture for video should make presentations a lot easier
    • Dev tools to make it easier to move iOS apps to the Mac framework – used this time on Apple default apps, Apple will roll out to developers in 2019
    • Beefing up security including app permissions to cover your mail database, camera and microphone use
    Safari
    • Shutting down tracking on likes, shares and comments. Strong focus on attacking ‘Fingerprinting’ – making it harder to track – Macs will be harder to distinguish from one and other (its also in iOS 12). Only providing basic web fonts as data, no data on legacy plug-ins and cutting back on app set-ups
    • Favicons in tabs (this annoyed the bejesus out of me, its a small thing but I am glad to see it)

    App Store

    • Revamped App store allows more content to market your app and improve usage / engagements. Opportunities for in-appstore content marketing (demo videos, ongoing articles with tips etc)
    • Ratings and review API (which will likely be a bit annoying). This will provide an incremental benefit for app marketers
    • Microsoft Office and BBEdit will be in the Mac app store – huge boost for the credibility of the Mac App Store
    Machine learning
    • CreateML – trying to make machine learning training easier for apps
    • CoreML 2 – Improved machine learning performance using batch predictions
    More related content here. More details for Apple developers here.
  • The biggest Public Relations agencies; stuckness and market dynamics

    Untitled

    The Holmes Report came out with their top 250 (biggest) PR agencies around the world in terms of billings. I decided to delve into the numbers for financial years 2014 – 2017.

    Macro picture

    What the numbers suggested at a macro level were three things:

      • Overall billings growth was declining year on year
      • The amount of agencies that were appointed into the top 250 (and were dropped) declined year on year. There is less market disruption

    Aggregate billings growth & top 250 list churn

      • The bottom 190 agencies (by size over successive years) accounted for less than half the billings of the top 25 for financial year 2017

    Bottom 190 out top 250 PR agencies billings

    Top 25 out of top 250 Pr agencies

    This supports a hypothesis of slowing market growth and solidifying market dynamics at a macro level. Strategic acquisitions start to make less sense compared to improving efficiences and effectiveness. But if you were going to buy an agency MC Group in Germany looked to be the stand out choice in terms of changing the fortunes of a large agency billings

    We’re also seeing a likely tyranny of large numbers kicking in for the biggest agencies. Mid-sized agencies can be more agile due to less layers of management and less complex environmetns to worry about. They may be multi-market; but they’re not truly global. Which makes strategy and planning much easier.

    PR agencies are people businesses. At the core they sell manpower by the hour. Bigger agencies have more people, which means a greater management overhead, not unlike Fred Brooks’ The Mythical Man-Month essays on software engineering. There are more processes, which have built up over time and greater inertia to change. Then you get office and intra-office real politik. You can try and keep this down, but it is a function of scale; the battle against it becomes ever harder and you can only focus on its worst excesses. It tends not to surface when its impact only goes downwards in the management structure.

    Agency-specific hypothesis

    This next part was inspired by David Brain’s post on the performance of large agencies.

    PR seems to be acquired in a more tactical manner than previously. This has been happening for a number of reasons.

    A decline in Full Metal Jacket syndrome in comms planning. This nonsensical quote about Vietnamese people in Full Metal Jacket makes similar false assumptions. I’ve seen similar false assumptions in past global comms campaign planning that I have seen. Usually that meant creating something in the US and then expecting it to work on a fraction of the budget elsewhere. This means that there is less international work for agency networks. This has a negative impact on inter-office best practice transfer and building relationships.

    The influence of Byron Sharp. For many consumer marketers, How Brands Grow – based on years of marketing science research is the bible. When you look at Sharp’s work there are a couple of clear points when you use public relations as a tactic.

    Zero-Based Budgeting

    Zero-based budgeting (ZBB) has changed the marketing planning game. It pits public relations campaign efficiency and effectiveness versus other disciplines in sharp focus. In addition, some organisations have mistaken ZBB as a one-way ratchet tightening marketing spend. ZBB isn’t about continual cost-cutting, but continual optimisation – something that seems to have been lost in translation.

    PR agencies haven’t taken full advantage of the opportunity afforded by digital and social for a number of reasons:

    • There is a tension. Between the focus on financial efficiency and effectiveness that the macro numbers suggest versus the investment in tools and personnel required. Where are the studios, strategists, planners and media desks?
    • There has been an expertise drain across the industry as agencies deskill; paying new people into roles less than the person who previously filled it. This means that over time there is a trench in expertise between office leaders and the rest of the team, making it harder for the office to scale and a loss of institutional knowledge. This has led to a lack of diversity in thinking amongst many PRs; let alone gender, race and age diversity. From experience I’ve found that digital natives aren’t necessarily the best digital strategists
    • Clients haven’t embraced the change. Social in particular sits elsewhere amongst the marketing team. There is a similar division with paid media. The focus (particularly in Europe) on performance marketing over brand marketing hasn’t helped. Hubspot-style content marketing is a reductive process that isn’t the friend of PR agencies; despite their expertise in content
    • The window of opportunity closes as organic reach declines. Social media marketing effectiveness requires paid media budget. Agencies have jumped in too late with insufficient confidence. Traditional senior management agency PRs have been curiously hung up on this. Yet we see: corporate communications as adverts in the FT and WSJ and consumer PRs do paid advertorials and paid product placement

    More information
    David Brain’s post: Why Are The Biggest Global PR Agencies Stuck? Does It Matter?
    Holmes Report

    And more related content here.

  • Applied Materials + more news

    Applied Materials Sags on Weaker Revenue Outlook – Barron’s – looks promising overall for the semiconductor market. Applied Materials saw over 25% in machinery sales for making microchips and displays, indicating overall buoyant demand across consumer electronics manufacturers. Much of this is driven by memory chips that go into a wide range of products, from smartphones to cars. The main item of concern that I saw in Applied Materials sales was the high proportion of sales to Chinese manufacturers. This was in sharp contrast to a drop of supplies to Taiwan factories. As supply chains decouple from China, this reliance will be a real issue. Applied Materials also have to worry about having their devices torn down and reverse engineered by Chinese government sponsored efforts to become self sufficient.

    WSJ City – China secures access to 70% of world’s lithium supplies – Chile is the low carbon equivalent of Saudi Arabia. The rosy numbers are based on: current consumption rates that are low (electric cars are still a novelty) and doesn’t pair it with their position on rare metals – China also dominates super capacitor technology. Time for hydrogen powered cars

    Why are the biggest global PR agencies stuck? Does it matter? – SixtySecondView – good, if snarky read. Expect something on this from me soon. Currently have my head in creating an Excel document full of research

    ‘Menopausal’ UK economy risks once-in-a-century slump, warns deputy chief at Bank of England  – I thought the analogy accurate if not insensitive. There is little chance of economic growth bearing fruit

    This Is How a Newspaper Dies – POLITICO MagazineIn 1976, long before the internet arrived, Los Angeles Times media reporter David Shaw wrote in a lengthy Page One report about the newspaper’s worsening vital signs. “Are you now holding an endangered species in your hands?” he wrote. – I’d alluded to this here.

    Exclusive: NSA encryption plan for ‘internet of things’ rejected by international body – WikiTribune – understandable given the NSA’s history of weak encryption. What’s also interesting the low level of trust amongst allied countries

  • This wasn’t the internet we envisaged

    The debate over privacy on Facebook got me thinking about the internet we envisaged. Reading media commentary on Tim Cook’s recent address at Duke University prodded me into action.

    What do I mean by we? I mean the people who:

    • Wrote about the internet from the mid-1990s onwards
    • Developed services during web 1.0 and web 2.0 times

    I’ve played my own small part in it.

    At the time there was a confluence of innovation. Telecoms deregulation and the move to digital had reduced the cost of data and voice calls. Cable and satellite television was starting to change how we viewed the world. CNN led the way in bringing the news into homes. For many at the time interactive TV seemed like the future of media.

    Max Headroom

    Starship Troopers

    The Running Man

    Second generation cellular democratised mobile phone ownership. The internet was becoming a useful consumer service. My first email address was a number@site.corning.com format email address back in 1994. I used it for work, apart from an unintended spam email sent to colleagues to offload some vouchers I’d been given.

    My college email later that year was on a similar format of address; on a different domain. I ended up using my pager more than my email to stay in touch with other students. Although all students had access to the internet at college, the take-up was still very low. At college I signed up for a Yahoo! web email. I had realised that an address post-University would be useful. Yahoo! was were I saw my first online ads. They reminded me of garish versions of classified ads in newspapers.

    After I left college I used to go to Liverpool at least once a week to go to an internet cafe just off James Street and check my email account, with a piece of cake and a cup of coffee. I introduced my friend Andy to the internet (mostly email), since we used to meet up there and then go browsing records, clothes, hi-fi, studio equipment, event flyers and books at the likes of HMV, the Bluecoat Chambers, Quiggins, The Palace and Probe Records.

    I found out that I had my first agency job down in London when I was called on my cell phone whilst driving around to Andy’s house to catch up after a week at work.

    The internet was as much as an idea as anything else and the future of us netizens came alive for me in the pages of Wired and Byte. Both were American magazines. Byte was a magazine that delved deeper into technology than Ars Technica or Anandtech. Wired probed the outer limits of technology, culture and design. At the time each issue was a work of art. They pushed typography and graphic design to the limits. Neon and metallic inks, discordant fonts and an early attempt at offline to online integration. It seemed to be the perfect accompanyment to the cyberpunk science fiction I had been reading. The future was bright: literally.

    Hacking didn’t have consumers as victims but was the province of large (usually bad) mega corps.

    I moved down to London just in time to be involved in the telecoms boom that mirrored the dot com boom. I helped telecoms companies market their data networks and VoIP services. I helped technology companies sell to the telecoms companies. The agency I worked for had a dedicated 1Mb line. This was much faster than anything I’d used before. It provided amazing access to information and content. Video was ropey. Silicon.com and Real Media featured glitchy postage stamp sized clips. My company hosted the first live broadcast of Victoria’s Secret fashion show online. It was crap in reality, but a great proof of concept for the future.

    I managed to get access to recordings of DJ sets by my Chicago heroes. Most of whom I’d only read about over the years in the likes of Mixmag.

    All of this pointed to a bright future, sure there were some dangers along the way. But I never worried too much about the privacy threat (at least from technology companies). If there was any ‘enemy’ it was ‘the man’.

    In the cold war and its immediate aftermath governments had gone after:

    • Organised labour (the UK miners strike)
    • Cultural movements (Rave culture in the UK)
    • Socio-political groups (environmentalists and the nuclear disarmament movement)

    I had grown up close to the infamous Capenhurst microwave phone tap tower. Whilst it was secret, there were private discussions about its purpose. Phil Zimmerman’s PGP cryptography offered privacy, if you had the technical skills. In 1998, the European Parliament posted a report on ECHELON. A global government owned telecoms surveillance network. ECHELON was a forerunner of the kind of surveillance Edwards Snowden disclosed a decade and a half later.

    One may legitimately feel scandalised that this espionage, which has gone on over several years, has not given rise to official protests. For the European Union, essential interests are at stake. On the one hand, it seems to have been established that there have been violations of the fundamental rights of its citizens, on the other, economic espionage may have had disastrous consequences, on employment for example. – Nicole Fontaine, president of the european parliament (2000)

    I advised clients on the ‘social’ web since before social media had a ‘name’. And I worked at the company formerly known as Yahoo!. This was during a brief period when it tried to innovate in social and data. At no time did I think that the companies powering the web would:

    • Rebuild the walled gardens of the early ‘net (AOL, CompuServe, Prodigy)
    • Build oligopolies, since the web at that time promised a near perfect market due to it increasing access to market information. Disintermediation would have enabled suppliers and consumers to have a direct relationship, instead Amazon has become the equivalent of the Sears Roebuck catalogue
    • Become a serious privacy issue. Though we did realise by 2001 thanks to X10 wireless cameras that ads could be very annoying. I was naive enough to think of technology and technologists as being a disruptive source of cultural change. The reason for this was the likes of Phil Zimmerman on crypto. Craig Newmark over at Craigslist, the community of The Well and the Electronic Frontier Foundation. The likes of Peter Thiel is a comparatively recent phenomenon in Silicon Valley

    We had the first inkling about privacy when online ad companies (NebuAd and Phorm) partnered with internet service providers. They used ‘deep packet inspection’ data to analyse a users behaviour, and then serve ‘relevant ads.

    Tim Cook fits into the ‘we’ quite neatly. He is a late ‘baby boomer’ who came into adulthood right at the beginning of the PC revolution. He had a front row seat as PCs, nascent data networks and globalisation changed the modern world. He worked at IBM and Compaq during this time.

    Cook moved to Apple at an interesting time. Jobs had returned with the NeXT acquisition. The modern macOS was near ready and there was a clear roadmap for developers. The iMac was going into production and would be launched in August.

    Many emphasise the move to USB connectors, or the design which brought the Mac Classic format up to date. The key feature was a built in modem and simple way to get online once you turned the machine on. Apple bundled ethernet and a modem in the machine. It also came with everything you needed preloaded to up an account with an ISP. No uploading software, no errant modem drivers, no DLL conflicts. It just worked. Apple took care selecting ISPs that it partnered with, which also helped.

    By this time China was well on its way to taking its place in global supply chains. China would later join the World Trade Organisation in 2001.

    The start of Tim Cook’s career at Apple coincided with with the internet the way we knew it. And the company benefited from the more counter culture aspects of the technology industry:

    • Open source software (KDE Conqueror, BSD, Mach)
    • Open standards (UNIX, SyncML)
    • Open internet standards (IMAP, WebCAL, WebDav)

    By the time that Facebook was founded. Open source and globalisation where facts of life in the technology sector. They do open source because that’s the rules of business now. It is noticeable that Facebook’s businesses don’t help grow the commons like Flickr did.

    Businesses like Flickr, delicious and others built in a simple process to export your data. Facebook and similar businesses have a lot less progressive attitudes to user control over data.

    Cook is also old enough to value privacy, having grown up in a less connected and less progressive age.  It was only in 2014 that Cook became the first publicly gay CEO of a Fortune 100 company. It is understandable why Cook would be reticent about his sexuality.

    He is only a generation younger than the participants in the riots at the Stonewall Inn.

    By comparison, for Zuckerberg and his peers:

    • The 1960s and counterculture were a distant memory
    • The cold war has been won and just a memory of what it was like for Eastern Europeans to live under a surveillance state
    • Wall Street and Microsoft were their heroes. Being rich was more important than the intrinsic quality of the product
    • Ayn Rand was more of a guiding star than Ram Dass

    They didn’t think about what kind of dark underbelly that platforms could have and older generations of technologists generally thought too well of others to envisage the effects. You have to had a pretty dim view of fellow human beings. More on privacy here.

    More information
    Tim Cook brought his pro-privacy views to his Duke commencement speech today | Recode
    Bugging ring around Ireland | Duncan Campbell (1999) PDF document
    The ECHELON Affair The EP and the global interception system 1998 – 2002 (European Parliament History Series) by Franco Piodi and Iolanda Mombelli for the European Parliament Research Unit – PDF document
    Memex In Action: Watch DARPA Artificial Intelligence Search For Crime On The ‘Dark Web’| Forbes
    X10 ads are useless – Geek.com
    Disintermediation – Wikipedia

  • Bullshit job + more news

    Is Public Relations A ‘Bullshit Job’? | Holmes Report – If you find yourself in a company that doesn’t use public relations in a way that you find meaningful, and even occasionally inspiring, you’re in the wrong place. That doesn’t mean public relations consulting is a “bullshit job” but it may be an indication that you’re working for a shitty organization. – when I started in agency life I wondered if my new career was a mistake: was it a bullshit job? It didn’t help that I was working with a bunch of dot com startups and enterprise software companies.

    I’d previously worked in industry formulating plastics and in the petrochemical industry. The chances are that if you drove a car from the early 1990s to the 2000s, I’d either helped develop part of your car, or helped provide the road surface that you drove on. 

    Agency life isn’t like that. It took me years to become comfortable on whether I had a bullshit job. That came as I started to see the difference to businesses that my work did. More related content here

    Folli Follie folly | FT Alphaville – interesting read, QCM used the companies own store finder function on their website – in order to determine that Folli Follie’s distribution wasn’t as healthy as claimed

    The Brazen Bootlegging of a Multibillion-Dollar Sports Network – The New York Times – interesting article on how Saudi Arabia is bootlegging live sports content as part of its conflict with Qatar. More worryingly it is spreading its piracy into other franchises because it can

    Apple’s Jony Ive discusses his ‘best friend’ and the origins of the Apple Watch – Business Insider – interesting that it is ‘un-Jobsian’ as a product

    The Great Disappearing Act of the ‘Most Downloaded Woman in the World’ | Mel Magazine – when adult entertainment led the way in profitable business models for the web

    Swiss Watchmakers Are Targeting Teens | News & Analysis | BoF – the challenges of dealing with customers too early for brands is an interesting one

    Instagram quietly launches payments for commerce | TechCrunch – makes perfect sense

    Facebook’s Double Standard on Privacy: Employees vs. Everyone Else – WSJ – just a little bit of old school geekery exists in the Facebook yuppie farm with ‘Sauron’ technology that lets FBers know if someone else has accessed their accounts

    Keeping your account secure | Twitter Blog – Twitter dropped the ball big time