Ged Carroll

Category: online | 線上 | 온라인으로 | オンライン

The online field has been one of the mainstays since I started writing online in 2003. My act of writing online was partly to understand online as a medium.

Online has changed in nature. It was first a destination and plane of travel. Early netizens saw it as virgin frontier territory, rather like the early American pioneers viewed the open vistas of the western United States. Or later travellers moving west into the newly developing cities and towns from San Francisco to Los Angeles.

America might now be fenced in and the land claimed, but there was a new boundless electronic frontier out there. As the frontier grew more people dialled up to log into it. Then there was the metaphor of web surfing. Surfing the internet as a phrase was popularised by computer programmer Mark McCahill. He saw it as a clear analogue to ‘channel surfing’ changing from station to station on a television set because nothing grabs your attention.

Web surfing tapped into the line of travel and 1990s cool. Surfing like all extreme sport at the time was cool. And the internet grabbed your attention.

Broadband access, wi-fi and mobile data changed the nature of things. It altered what was consumed and where it was consumed. The sitting room TV was connected to the internet to receive content from download and streaming services. Online radio, podcasts and playlists supplanted the transistor radio in the kitchen.

Multi-screening became a thing, tweeting along real time opinions to reality TV and live current affairs programmes. Online became a wrapper that at its worst envelopes us in a media miasma of shrill voices, vacuous content and disinformation.

  • Arsenal defrauded + more things

    Arsenal and 30 ad agencies ensnared in alleged BYD fraudulent misrepresentation case | Marketing | Campaign Asia – More than 30 domestic agencies are crying foul after Chinese electric-car brand BYD absolved itself of payment obligations for RMB1.1 billion (US$16.4 million) worth of advertising production and roadshow fees last week. The automaker claimed these agencies have been dealing with a fake employee from an “illegal” entity carrying out marketing activities on behalf of BYD by “forging” the company’s seal. BYD made statements on its website (English) and Weibo account (Mandarin), naming a “criminal suspect” Liki Li (李娟) who managed to engineer a potentially sham sponsorship deal with football club Arsenal in April 2018, and has since been detained by the Chinese public security bureau. “Hereby we reiterate that BYD was never involved in and is not responsible for any fraud issues,” read one statement. “Please make sure to report to the authority responsible whenever you find yourself a victim.” The 30+ agencies suffering in this legal quagmire certainly see themselves as victims, with many raising objections to how BYD is handling the case so irresponsibly. The exposé party was begun by Jingzhi PR (上海竞智广告) three days ago, posting an ugly narrative on its WeChat account of how three years of creative design and test-drive execution for BYD was suddenly invalidated in this about-turn – not particularly surprised that this happened. I am surprised that it happened to Arsenal. Sports teams like Arsenal have historically been savvy in navigating the Chinese media ecosystem.

    I’m not DTF, OKCupid – Hacker Noon – great analysis of pandering advertising

    Amazon’s Curious Case of the $2,630.52 Used Paperback – The New York Times – is it merchants trying to pretend something is more rare than it is, or machine driven automated pricing errors? (paywall)

    Google Maps API Becomes ‘More Difficult and Expensive’ | Slashdot – so much that you can say about this. Google is Alphabet’s cash cow, with changes like this it’s losing developer hearts and minds. I think its part of a wider trend away from “Don’t Be Evil” to “Greed is good”. The economics of cloud services should surely be going in the opposite direction to Google’s pricing changes?

    Jackie Chan tried to replace Bruce Lee after he died, and so did Bruce Li – screen name of a Taiwanese actor behind slew of Lee rip-offs | South China Morning Post – great article on how the Hong Kong film industry coped with the death of Bruce Lee as a box office draw. I just couldn’t see Jackie Chain as a Bruce Lee analogue – thankfully he found his own way

    China’s ‘red education’ history tours and the rise of communist cosplay | South China Morning Post – from opening up under President Deng to the go go growth of President Hu, the party had sublimated into the back of Chinese people’s lives. President Hu is bringing the party back to the forefront with nationalistic characteristics. Hence Chinese citizens doing ‘founding of the republic’ style cos-play

    Salmon Theory – well worthwhile reviewing when you have a period of stuckness

  • How to use RSS?

    How to use RSS – isn’t a question that I thought would be ever asked. I put together a guide some eight years ago and had been meaning to update it for a while. I was reminded to do this by Wadds recent post on RSS. I realised  there is likely a whole generation of netizens that hadn’t used RSS; or had used Google Reader and didn’t have a clue about what under-pinned it and how it could be useful.

    ‘RSS is dead‘ is a myth beloved of the social networks that want to spoon feed you algorithmically sifted world views. This myth has leaked into web development circles and I have had to fight with development teams to keep in support for the standard.

    Put simply RSS is like a ticker tape for the web that allows you to get updates about new articles posted on websites.

    My own journey in how to use RSS

    I started off using RSS readers with NetNewsWire. NetNewsWire was an application  that developed a swift cult following on Mac OSX. This would have been late 2002. I immediately saw the benefit as a PR person, having the news come to me, rather than having to go do a round robin of a list of sites in my browser bookmarks.

    An RSS reader allows you to:

    • Collect updates from 100s of sites that you wouldn’t otherwise have time to get around
    • Read a precis of these updates
    • Organise sites into folders

    At the time, only calendar, address book, email and task information synced across my work and home computers. I had only just got mobile email on a Palm PDA that connected into a Nokia 6310i via a data cable using Palm’s Mobile Internet Kit. This only allowed me to access a limited amount of the web but no RSS. This only worked with my personal email.

    The problem with NetNewsWire was that there was no sync. If I read RSS at work I would then have to clear it again at home. I got around this by dragging my laptop into work and using the guest wi-fi network access. But this was misinterpreted by management.

    I started using Bloglines an online RSS reader. This was eventually squeezed out of business by Google Reader. In 2013 Google killed Reader to try and force people to use the algorithmic feeds on Google+. Aside from destroying a large audience of RSS users; the cunning plan failed.

    Google Reader was an RSS reader with some proprietary features including bookmarks. I decided against using Google Reader and went with Fast Ladder – which was run by Livedoor, a Japanese company. Livedoor eventually saw its CEO go to jail for securities fraud.

    Since then I have been using Newsblur. Newsblur has a couple of unique features that put it head-and-shoulders above rivals like Feedly, theoldreader or Inoreader :

    • You can train the reader to highlight or hide posts that aren’t of interest
    • It provides three views: text-only (great for speed), feed and the article as it appears on the web page ‘in-situ’
    • It offers seamless integration with the pinboard social bookmarking service

    Navigating your way around Newsblur

    This is what the home screen looks like

    Newsblur in use

    What is an OPML file? If you’ve already used an RSS reader, an OPML file is a standard export file format that allows you to move from one RSS reader to another. The Goodies and Apps option gives you a bookmarklet that you can add to your browser to add new sites that you want to follow and links to apps for Mac and mobile platforms. On the desktop, using the web interface is best. On mobiles the app is pretty much obligatory to use.

    Click into a folder and start reading

    Newsblur home page

    Keyboard shortcuts cheat sheet
    Newsblur shortcuts

  • Ads into testing + more things

    Why we should relish putting ads into testing – VCCP – bit of an odd concept. The TV ads that I’ve worked on have all gone into testing at concept stage. Ads put into testing have their concepts polished using research from Kantar to maximise effectiveness. I couldn’t understand not putting ads into testing of some sort. More related content here.

    Death of corporate media relations | WSJ – brands don’t trust or need media according to one editor. With their own social media accounts, blogs and websites, they go directly to their audience

    For China, Tech Giant Tencent Is Both a National Champion and a Threat – WSJ  – Tencent, which has more than 45,000 employees, recently began moving into a new $600 million Shenzhen headquarters, a futuristic complex with skywalks linking twin skyscrapers.

    The architects had a bold plan for the executive suite. They wanted to station Mr. Ma and his top lieutenants in a central command post with high visibility, like the bridge on a battleship.

    That wouldn’t do, architects were told. One reason: Too many government officials come calling, and their visits need to be discreet. The executive offices were placed instead in the upper reaches of the highest tower.

    Is timeless UI design a thing? | Imaginary Cloud – wait a minute this is an article about whether good design should be a fad or timeless??? WTF

    Inside China’s Dystopian Dreams: A.I., Shame and Lots of Cameras – The New York Times – “Reform and opening has already failed, but no one dares to say it,” said Chinese historian Zhang Lifan, citing China’s four-decade post-Mao policy. “The current system has created severe social and economic segregation. So now the rulers use the taxpayers’ money to monitor the taxpayers.”

    Google Cloud changes abuse prevention process after viral customer complaint – Business Insider – Google appears a lot more vulnerable. In the many discussions about this incident on Reddit and other online message boards, a big complaint that has surfaced is an inability of Google Cloud customers to contact human customer-service reps in emergencies – not ready for enterprise use

    Japan Tests Silicon for Exascale Computing in 2021 – IEEE Spectrum – wow surprised that ARM is better than SPARC for this?

    bellingcat – After Strava, Polar is Revealing the Homes of Soldiers and Spies – bellingcat – it has been patched now, but worthwhile reading through to understand the journalist’s methodology

    How fast-food restaurants are designed – Curbed

    Millennials Favor Netflix, OTT, Not Demo-Targeted Services 07/06/2018 – interest and passion point segmentation rather than generational

    Music’s ‘Moneyball’ moment: why data is the new talent scout – all of this can get gamed thru payola very easily. It recognises popularity rather than talent and begs the question, why would you go with a record label if you were already ‘making it’ nowadays?

    The Cultural Context of Chinese Fan Culture: An Interview with Xiqing Zheng (Part One) — Henry Jenkins – great read on Chinese fan culture that is used to explore transgressive scenarios

    Memory Loss: Prices Weaken for Chips Used in Smartphones, Self-Driving Cars – WSJ – cyclical memory chip price fluctuations

    Yes, Make Psychedelics Legally Available, but Don’t Forget the Risks – Scientific American Blog Network – interesting that this is on a blog of Scientific American magazine. It feels like the next step along from the medicinal cannabis movement that seems to have gotten a lot of traction

    Demo One disc that came with the early PlayStation’s had an application called V-CD that played music CDs and had a great visualiser to go along with the music. As I am not a gamer, this is why I miss the original PlayStation so much.

    Negativland Interviews U2’s The Edge :Negativworldwidewebland – for many people the hypocrisy that is U2 didn’t manifest itself until some time in the noughties. Negativland’s dispute with them back in 1991 was one of the reasons why Mondo 2000 had them interview The Edge a year later and showing him up. I bet the publicist got fired for this

    German Police Accused of Carrying Out Some Pretty Stupid Raids – or smart overreaching raids….

    Tencent’s WeChat is now host to 1 million mini-programs | SCMP – no data on mini app usage, but this has to be hurting the Android eco-system in particular

  • The Bureau season 3 & other things

    The Bureau season 3 on Amazon. It is one of the most well written series I have watched in a long time. The Bureau season 1 and 2 where taunt thrillers that were James Bond reimagined by John Le Carre. It is the show that Spooks should have been. The ending was on a cliff hanger and I didn’t think that we’d see The Bureau season 3 The Bureau season 3 sees our protagonist captured by ISIS. Guillaume Debailly is captured by ISIS who know him by his former cover of Paul Lefebvre.

    A brass band cover  of Rage Against The Machine’s Killing In The Name

    This amazing episode of NPR’s Tiny Desk Concert featuring Rakim (of Eric B & Rakim fame). What people tend to forget is the difference that Rakim made to hip-hop. Before him, most rappers rapped on the beat. Rakim used his rhymes the way a jazz musician plays their instrument. They go around the beat, yet are in time.

    With Amazon delivering analytical data like this, I wouldn’t be surprised if there are a lot more sites signing up to Amazon’s affiliate marketing scheme, even if they don’t want to sell anything for the beast of Seattle. The recommendation areas draws from its massive retail data set that shows what consumers are interested in across various different product categories.

    This week I have mostly been working my way through John Kelly’s Mystery Train for my listening pleasure.  Kelly is a veteran Irish DJ who has a rare skill in the quality of his sections. Naturally this is all backed by the massive music library of RTÉ. The original run of it in the mid to late 1990s was legendary and thankfully Irish state broadcaster resurrected it. Kelly just nails music selection. More culture related content here.

  • Preparing to get a brand on social media

    Master TV Control Room 2

    In order to get a brand on social media it isn’t about dropping brand assets on social channels but thinking about what it actually means.

    Distillation of this process is likely to appear on a social media document:

    • It contextualises why social, there must be a business and brand reason to be there beyond ‘well everyone is on Facebook’ in order to get a brand on social media
    • An explanation of how to use the document. Those involved need to view the document as a ‘north star’ for social. It needs to be clear that the document is a set of guidelines, but not immutable
    • In order to get a brand on social media, you need to understand what what will look and sound like

    How the brand manifests itself on social:

    • What’s the brand’s tone of voice on social media channels. Does it want to want to sound like an everyman, does it want a bit of distance and gravitas,  does it want to be an authority on a given area?
    • What’s the personality? If it was a person, what kind of person would it be. This frames the content, what questions it will answer and the view point that it will take. It’s adding extra dimensions that won’t necessarily be applied in public relations, print or even TV advertising due to the nature of social channels
    • What are the content pillars? Think of this as the core messages. Every piece of content created and shared will demonstrate at least one pillar. These are typically things like organisation innovation, heritage, values, point of leadership (thought leadership, authority / expertise, style leadership etc)

    Cross channel rules:

    • How will you handle hashtags
    • How ill you handle localised domain names? (Will their be local domains?)
    • Who has the right to publish what first? For instance if you look at sports brands like Nike or New Balance; you’ll see that soccer related content first appears on their specialist football channels
    • Should local channels link back to ‘global accounts’?
    • Are there any sponsorship or IP-related watch outs? When I worked on New Balance; any club kit related content had to feature a minimum of three players. Otherwise there would be problems with the players other sponsors (notably their boot sponsors and their agents who would be looking for another pay day). Who needs to approve use of sponsorships and how long will approvals take? Can you do a flow diagram to provide insight into the process? How do you handle successes or set backs of partners?
    • How do you handle rumours and speculation? (New iPhone launch or renewal of sponsorship deal with Tiger Woods)
    • How do you handle images that might have a competitor brand in shot?
    • Do you ignore controversial news?
    • Will you share partner content? What channels and handles are legitimate partner content to share?
    • What kind of tools will you put in place? Large brands often use an intermediary platform like Percolate that provides measurement, asset management and an approvals workflow as needed. It even allows the localisation of content by the local brand team

    Social channel-specific rules

    • How often will you post on a  given channel? This might be dictated to you by the kind of account you have on some channels like WeChat. With most others it will be driven by audience content consumption. Twitter generally lends itself to more frequent posts than Instagram or Facebook
    • Specific channel aims over the coming year
    • How will the channel be used? Are there particular segments that it is good at reaching?
    • What kind of content can be published? Example content categories. Best practice executions from other (non-competing) brands to get best practice ideas

    Social crisis response

    • Crisis like accidents have an incident funnel marked by small events, the more of these that happen, the harder it is to climb out of the funnel.  The trick is to limit these before they take you down the funnel.
    • Have a clear workflow in place to handle negative criticism. The US Air Force had a really good workflow to borrow from.
    • Real-time monitoring should highlight things before they escalate. How is this intelligence distributed and to whom?
    • Who is going to be part of the decision group, you’ll likely need people from: customer services, product expert, public relations, management. How will you ensure that employees and the supply chain speak with one voice?