Category: online | 線上 | 온라인으로 | オンライン

The online field has been one of the mainstays since I started writing online in 2003. My act of writing online was partly to understand online as a medium.

Online has changed in nature. It was first a destination and plane of travel. Early netizens saw it as virgin frontier territory, rather like the early American pioneers viewed the open vistas of the western United States. Or later travellers moving west into the newly developing cities and towns from San Francisco to Los Angeles.

America might now be fenced in and the land claimed, but there was a new boundless electronic frontier out there. As the frontier grew more people dialled up to log into it. Then there was the metaphor of web surfing. Surfing the internet as a phrase was popularised by computer programmer Mark McCahill. He saw it as a clear analogue to ‘channel surfing’ changing from station to station on a television set because nothing grabs your attention.

Web surfing tapped into the line of travel and 1990s cool. Surfing like all extreme sport at the time was cool. And the internet grabbed your attention.

Broadband access, wi-fi and mobile data changed the nature of things. It altered what was consumed and where it was consumed. The sitting room TV was connected to the internet to receive content from download and streaming services. Online radio, podcasts and playlists supplanted the transistor radio in the kitchen.

Multi-screening became a thing, tweeting along real time opinions to reality TV and live current affairs programmes. Online became a wrapper that at its worst envelopes us in a media miasma of shrill voices, vacuous content and disinformation.

BBC Reith font, Johnston & San Francisco

Whilst looking for the new BBC ‘Reith’ font – which they’ve done in-house to update Gills Sans and not pay licence fees, I came across this interesting specification on global web page design by the BBC.

Mark Ovenden talks about the new font as part of a wider appreciation of Gill Sans and Johnston (the London Underground font) in a BBC 4 documentary. It was interesting to hear how Neville Brody used it in City Limits magazine and the challenges these fonts faced in the move to digital – first of all for graphic design and then for online consumption.

Finally, from a font perspective, I found this video from Apple WWDC 2015 that Apple used to introduce its San Francisco family of typefaces as its system font (they also use it as their corporate font now). This was the first font designed in-house at Apple in 20 years. Apple keeps it tightly controlled and restricts access to it.

I looked back on Apple’s website from 10 years ago following the launch of the iPhone I realised how fad driven web design could be.

In particular notice the reflection was very now at the time. Javascript had taken off with web 2.0 and someone came up with a block of code that did reflections on images a la the image effect you can get in PowerPoint. This then drove a wider trend to do this in code or in InDesign. You can blame the font gradient on a similar ‘cool Javascript hack’ to design trend meme as well.

SaveSave

August 2, 2017
What does a great email look like?

I often end up with my head in the data and need to check myself to ensure that the basics are happening. This was a deck that I pulled together on what does a great email look like?

Why email marketing? Because it still works and provides relatively good value in terms of marketing spend. We might be getting ever lower open rates over time in aggregate, but that means as marketers we need to be more focused on what makes a great email.

So what does success look like, what constitutes great? If you work in digital marketing you probably have heuristics in the back of your mind based on an article you’ve read or how previous projects have turned out. The reality is that it changes by country and by industrial sector.

There are some interesting variations, such as the US / Canada or UK / Canada click to open rates for email.

Or the comparatively high of churn rate in the UK vis-a-vis the US and Canada.

Getting to open

There are a number of factors that can aid getting to open. Some of them will be hygiene when the General Data Protection Regulations kick in across the EU next year.

A lot of the basics seem obvious, yet there is a lot of unpersonalised, unrequested, irrelevant mail is still sent out. For business-to-business relationships in particular having a phone and online double opt-in is desirable. For consumer marketing an online opt-in followed by a confirmation email and opt-in link.

In some ways we have gone back to the early web. Lean download sizes for email are really important. There have been so many times I have been deleting marketing email on the tube, as the mobile device and spotty wifi can’t download the image heavy communication in a timely manner. For some reason clothing and shoe e-tailers are really bad on this.

Back when I started in digital marketing, people laboured long-and-hard over crafting highly clickable message subject lines, but preview is as important now; especially in ‘three pane’ email clients like Outlook or Mail.app on Mac and iPad.

Design is a key part of getting an email viewed. The design needs to be responsive because of the variation in possible device display sizes and the foibles between email clients, web email clients, web browsers and mail providers. Previously one would have worried about not being black listed (still important), plain text and HTML options. Business to business marketers used to get stressed over will the email work on Lotus Notes (historically no, unless it was in plain text).

When you are thinking about content and design layout the inverted pyramid approach is a good place to start from. With the call to action what kind of behavioural cues would work best? This is where A/B testing can be employed. Marketers aren’t great at intuitively picking these.

Here are some examples of effective email design, notice the vertical alignment that makes them mobile friendly

And here are some examples of effective personalisation (in both these cases based on previous behaviour on-site).

The biggest mistake that organisations fail to do is internalise learnings from previous campaigns. This isn’t just about improving numbers over time but learning what has, and hasn’t worked. Often this knowledge will disappear when the marketer responsible moves on, or when the agency responsible has a similar change on their side.

Thanks for making this far, here are my details if you want to find out more.

You can find this presentation on Slideshare.

1707 – Ingredients of a great email from Ged Carroll

July 31, 2017
Audrey Li + more things
My friend and former colleague Audrey Li wrote a great rambling essay. Audrey’s family live in a small town / village in Sichuan province. Sichuan is in the west of China. The essay covers WeChat, payments, crime and the party’s fight against pollution. WeChat scams are surprisingly common for an authoritarian regime that surveils everything. Although Audrey’s Mum seems to have a similar level of technology literacy to my Mum and Dad, I am surprised she uses mobile payments. The battle against pollution has hard costs, which Audrey Li goes into – Smart Phone, No-cash Society, and Jobless — A Short Conversation with My Mother

Line loses users in 3 of its most important countries – interesting changes in Taiwan, Indonesia and Thailand. I wonder what has eaten into LINE’s market share outside Japan? Maybe LINE has to provide a more fully featured experience like LINE Japan

Dissecting the Jimmy Choo Michael Kors Deal | News & Analysis | BoF – The Jimmy Choo deal was part of a wider Michael Kors strategy. Michael Kors appears to be focusing on creating a collection of ‘affordable luxury’ brands, a strategy that mirrors Coach’s approach. This differs from companies like LVMH and Kering, which concentrate on high-end luxury brands. Additionally, LVMH and Kering are more established, possessing numerous brands and centralized systems to leverage their combined strengths. I find it interesting that Jimmy Choo is now ‘accessible luxury’. The comparison with Coach is very interesting, it does make one wonder two things:
- Do American luxury brands have ‘brand permission’ to do high end luxury?
- Given that accessible luxury and the ‘high-end luxury’ of Kering, LVMH etc. both actually rely on middle class customers for the bulk of their sales – who will win out in a downturn?
More luxury orientated content here.

Is Beijing getting serious about selling off state firms? | SCMP – Tencent and Alibaba buying into Unicom could be an interesting dynamic. The big would be around the extra power these groups would get. I could see China going the other way greater state enterprises rather than market liberalisation

Kaspersky’s stellar antivirus finally goes free | PCWorld – feature limited but powerful
July 29, 2017
IDM model + more things

IDM model no longer viable for Japan semiconductor industry: Q&A with Socionext CEO Yasuo Nishiguchi – fascinating read. Understanding the IDM model is crucial to understanding the semiconductor industry and technological developments to date.

Sky Garden (Stoned Moon) | Robert Rauschenberg Foundation – my favourite work from Rauschenberg’s commission in 1969 by the NASA Art Programme

Amazon.com: Spark – Amazon creates a social network to showcase its products

Moscow spooks return to Hungary, raising NATO hackles – POLITICO – “Back in 2014-2015 [the Russians] went from maybe 50-100 intelligence officers up to 300 plus” in Hungary, said the former embassy official.

“Generally we expect they are openly capturing telecoms, running HUMINT [human intelligence] sources all over Europe, planning and staging all kinds of cyber sabotage, linking up with organized crime and supporting folks in parties like [the far-right] Jobbik with fat sacks of cash and maybe even some intel-sourced dirt,”

Yandex open-sources CatBoost, a machine learning library that can be trained with minimal data– interesting rival to TensorFlow et al

How’s an investor in The Peninsula’s holding company linked to Xi Jinping’s right-hand man? | South China Morning Post (dead link) – this won’t play well in Beijing. It makes the princeling’s wealth look excessive, the article was taken down 24 hours later

China Merchants Bank has got out-of-home adverts in high footfall parts of central London aimed at Chinese consumers shopping in the UK point out a promotion on their Visa credit card.

Those are extremely aggressive promotional offers, 5% back on what they spend. 3,000 yuan (£340) worth of rewards for spending abroad and $5 cash back if they spend $50 via Visa PayWave (contactless payment). The mind only boggles at how much customer acquisition and retention costs are for Chinese high net worth credit card users. More finance related content here.

July 22, 2017
Samsung smartphone + more

Samsung smartphone sales

Samsung Smartphone Sales – Korean analysts report that the Galaxy S8 is Selling 20% below last year’s S7 – not terribly surprising. The market is mature and Samsung smartphone sales will be losing ground to the Chinese Android players like OnePlus, Huawei and ZTE. Samsung smartphone sales are caught between two prongs. On the one hand the Samsung smartphone has fast-followed Apple. On the other hand Samsung smartphone value proposition is getting trumped by Chinese late followers.

Business

Bell Pottinger Dismisses Lead Partner & Apologises For Gupta Scandal | Holmes Report – At various points throughout the tenure of the Oakbay account, senior management have been misled about what has been done. For it to be done in South Africa, a country which has become an international beacon of hope for its progress towards racial reconciliation, is a matter of profound regret and in no way reflects the values of Bell Pottinger.

China

China Disrupts WhatsApp Service in Online Clampdown – The New York Times – I didn’t realise that WhatsApp worked in China unless you were roaming on a foreign SIM

Consumer behaviour

Why Some Men Don’t Work: Video Games Have Gotten Really Good – The New York Times – this is frightening

Economics

Distributional National Accounts: Methods and Estimates For The United States by Piketty, Saez and Zucman – interesting data on economic distribution

Innovation

A bank replaced a fax machine with blockchain. Was it worth it? | Quartz

Conference speakers are now presenting during attendees’ flights to the events | Quartz – why not just stay at home and watch it on YouTube in this case

What NASA Could Teach Tesla about Autopilot’s Limits – Scientific American – “What we heard from pilots is that they had trouble following along [with the automation],” Casner says. “If you’re sitting there watching the system and it’s doing great, it’s very tiring.” In fact, it’s extremely difficult for humans to accurately monitor a repetitive process for long periods of time. This so-called “vigilance decrement” was first identified and measured in 1948 by psychologist Robert Mackworth, who asked British radar operators to spend two hours watching for errors in the sweep of a rigged analog clock. Mackworth found that the radar operators’ accuracy plummeted after 30 minutes; more recent versions of the experiment have documented similar vigilance decrements after just 15 minutes. – human factors 1, technology nil

Marketing

Malaysia Airlines ties up with LINE | Marketing Interactive

Media

The real fight in the TV streaming wars is not over you. It’s over your kids. | Quartz – its the medium rather than the content in reality

Making media fun again: why we must free our industry from outdated models | Campaign Live – The threat to agencies is not the ANA or procurement or consultants, it is their own addiction to dated models and an inability to conquer the three rants and create something new.

The clients don’t want a world that dwells solely in the lower funnel. Any new business model embraces both upper and lower funnel, both brand and demand. It is both about the big idea and the 1,000s of iterations of that big idea – it’s just that the vast majority of clients aren’t doing that very well or systemically. They don’t want us building a data monster dwelling in the lower-funnel data lake. (paywall) – well worth a read

Myanmar

A new candidate for world’s worst media law – Columbia Journalism Review – reputatiion management must be a doddle in Myanmar

Online

Twitter lets you avoid trolls by muting new users and strangers | TechCrunch – interesting implications for trying to grow account follower numbers organically

Software

Apollo – Baidu’s automotive OS for self driving cars

AI and Wall Street | WSJ City – Robotic Hogwash! Artificial Intelligence Will Not Take Over Wall Street. I guess it depends which Wall Street jobs that you mean

Google’s research chief questions value of ‘Explainable AI’ – Computerworld – but that won’t deal with the legal and regulatory challenges

Web of no web

Facebook Slashes Oculus Price For Second Time As World Refuses To Adopt Virtual Reality | Zero Hedge – the problem is supporting hardware and content. Oculus requires way to high a spec machine and there isn’t compelling content. More related content here.

July 19, 2017