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  • Black business

    The term black business is an Asian term in terms of origin and use. In the west, corporate and social responsibility has been on the minds of management teams for a while. It is also starting to get traction in Asian companies that are exposed to international markets. It doesn’t seem to trouble some Japanese companies however.

    Black business as a term, isn’t about environmental issues, though I imagine that they probably won’t rate great on that either compared t their peers. 

    Instead black business focuses purely on how they manage and treat their employees. A black business is a dismal place to work. 

    A black business is described as a company that overworks its employees, harasses them, and/or pays significantly low wages for the work provided.

    Charges against black businesses include death by overwork. While this is a Japanese buzzword, it doesn’t apply strictly to Japanese companies or their workers. Death by overwork happens in multinational companies. International advertising agencies have a reputation for it. 

    Work cultures in Chinese companies would be typical of black business attributes. These would generally fall into the kind of wolf culture seen at firms like Huawei. The 996 working style prevalent in Chinese tech firms, would be considered overworking members of staff. Chinese fashion online retail company Pin Duo Duo has seen a number of employee deaths through overwork. 

    Foxconn saw worker suicides soar due to pressure on employees and their difficulties adjusting to life on huge campuses. 

    Many Chinese construction firms working abroad routinely pay their Chinese employees six months late. This is due to the hamfisted mess that payments are made from the main contractor to sub-contractors.

    Workers rights in China are routinely suppressed by unions in concert with the employer and the local government.  

    More information

    Could Japan’s Latest Buzz Word Get You Sued? Lawyer Weighs In | Rocket News 24

  • Communications Bill draft

    This is going to be a convoluted long post on the draft Communications Bill, so I just decided to pick a point and start.

    The Draft Communications Bill, what is it?

    The Draft Communications Bill is a piece of legislation that builds upon work done by the European Union and the previous Labour administration. It is designed (as the government sees it) to maintain capability of law enforcement to access communications. It builds on a number of different pieces of legislation.

    Communications Data Bill 2008 – sought to built a database of connections:

    • Websites visited
    • Telephone numbers dialled
    • Email addresses contacted

    This data would be collected by internet service providers. The current government had described these plans at the time as Orwellian.

    Directive 2006/24/EC of the European Parliament and of the Council of 15 March 2006 on the retention of data generated or processed in connection with the provision of publicly available electronic communications services or public communications networks and amending Directive 2002/58/EC – requires data retention to identify users and details of phone calls made and emails sent for a period between six months and two years. This information is to be  made available, on request, to law enforcement authorities to investigate and deal serious crime and terrorism.

    The UK already has used non-legislative means to force 95 per cent of internet access through a filtered system, predominantly BT’s Cleanfeed which blogs blacklisted sites or pages. It has been used to filter child pornography, there were discussions about using it to block content that was deemed to glorify terrorism and has the potential to block content in a similar way to other more authoritarian nations. In a well-known case Cleanfeed had blocked a Wikipedia page on The Scorpions Virgin Killer album originally issued in 1976.

    In addition, the UK government had evaluated (and rejected) internet connections being filtered for pornographic content by default – apparently due to a lack of appetite from parents for content filtering.

    The Digital Economy Act of 2010 allowed sites to be blocked and allowed prosecution of consumers based on their IP address which was problematic.

    So there is already a complex legal and regulatory environment that the Draft Communications Bill is likely to be part of.

    In essence, the Draft Communications Bill gives the capability to build a database of everyone’s social graph. Everyone you have called, been in touch with or been in proximity to.  It requires:

    • A wide range of internet services, not just ISPs to keep a record of user data for 12 months
    • That retained data to be kept in safe and secure way; just like say credit card information or user names and passwords
    • The ability to search, filter and match data from different sources allowing a complex near-complete picture to be built up of our digital lives. Which would be of interest to hackers, criminals, private investigators or over-zealous journalists (a la the recent News International phone hacking scandals)

    What the government have been keen to stress is that the process would not look at the content inside the communication. If we use the analogy of the postal service, recording all the external information on an envelope or parcel, but not peaking inside. The reason for this can be found in a successful case taken by Liberty and other organisations against the UK government in 2008. Article eight of the European Convention on Human Rights focuses on respect for private and family life, home and correspondence.

    During the 1990s, the UK government had intercepted calls, faxes and electronic communication placed internationally by people in Ireland via a specially built microwave communications tower in Capenhurst. The Electronic Test Facility was uncovered by Richard Lamont in 1999 and was subsequently covered by Channel 4 news and The Independent.

    Once the Electronic Test Facility came out into the public domain, the court case followed.

    There are concerns about how this information can be used indiscriminately to build up a Stasi-like picture of the UK population. This is more sensitive given the controversial  black list provided to the construction industry by The Consulting Association. Latent public anxiety about commercial services like Facebook and behavioural advertising also contribute to this mindset.

    Why all the power?

    Modern police work and intelligence work doesn’t look like Spooks, James Bond or Starsky and Hutch. In reality, it looks more like The Wire. Investigations revolve around informants and painstaking investigation work.

    A key part in this is network analysis. Understanding the structure of  relationships between participants allows them to be caught. A key part in the film The Battle of Algiers shows how French paratroopers looked to break suspects to find out the structure of their terrorist cells. If they can break them fast enough before conspirators flee, the French could roll up the terrorist infrastructure. The film’s main protagonist who instigates this policy is a portmanteau of numerous counterinsurgency specialists including Jacques Massu, Marcel Bigeard and Roger Trinquier, all of whom had been involved in the French counterinsurgency campaign from 1954 – 57 which had successfully  rolled up Algerian separatist networks in the capital Algiers.

    Move forward five decades and the US counterinsurgency work in Afghanistan and Iraq puts a lot of focus on degree centrality and social network analysis as part of its efforts to dismantle al-Qaeda and other fellow travellers.

    Secondly, good operational security techniques from the use of stenography or encryption of communications if implemented well can be difficult even for governments to crack. If you know the network structure, this gives you two options to gain information on the communications:

    • Look at the communications metadata: how much is going on, where is it being sent to, is the volume larger or less than normal. These can all be used as indicators that something maybe happening, changes in power within an organisation (who is giving the orders)
    • Focus resources on cracking communications that would be deemed important, for instance those to a particular number

    The all-up data picture would be deemed important to provide a better picture of network analysis. When I think about myself for a minute:

    I have a range of different online identities, many of which are due to the limitations of the service on which they are held or when I set them up.

    I have one main UK mobile phone number, but I have had different ancillary ones:

    • Work phones
    • Temporary PAYG numbers to sell things on The Gumtree and Craigslist
    • SIMs that I have used for data only on my iPad and smartphones over the years

    Now, let’s do a thought experiment, imagine a gang of drug dealers each with a set of pill boxes like old people have labelled up for each day of the week. In each section of the box would be a SIM card. They would then swap those SIMs in and out of their phones on a regular basis making their communications hard to track if you were just following one number. They could be using regularly changed secondhand mobile phones so that the IMEI number changes as well.

    The SIMs could be untraceable, they could be bought and topped up for cash if they were bought outside the UK. I can go into my local convenience store here in Hong Kong and buy and top-up them up for cash or a pre-paid credit card with no one asking to see my ID.

    Untraceable UK SIMs could be acquired along with bank accounts from students going home, paid off electronically, perhaps even with the debit cards attached to the accounts and the accounts topped up with ATM deposits.

    But if you interrogate a database once you have one or more numbers and look for numbers that appear on a network in the same location immediately after the number you know disappears you are well on the way to tracking down more of the mobile graph of the drug dealers.

    Now imagine the similar principles being applied to messaging clients, email addresses or social networking accounts in order to provide the complete network analysis of the gang of drug dealers created in the thought experiment.

    How does this fit in with the people?

    Under the previous Labour administration councils were given wide-ranging surveillance powers that were used to deal with incidents such as putting the wrong kind of materials in the recycling bins. This annoyed and educated British consumers on privacy. The Draft Communications Bill smacks to many as a similar kind of snoopers charter.

    The internet itself, has been political and has become political. If one goes back to the roots of the early public internet, one can see the kind of libertarian themes running through it in a similar way to the back to the land efforts of the hippies which begat the modern environmental movement. This was about freedom in the same way the American pioneers could go west for physical freedom the internet opened up a new virtual frontier where one could make one’s own fate. It was no coincidence that people involved in ‘the hippy movement’ like Stewart Brand and Kevin Kelly were involved in setting the political tone of the internet.  Or that the Grateful Dead have had an online presence since 1995.

    When these freedoms have been overly curtailed or threatened, internet users have struck back; sometimes unsuccessfully. The Pirate parties that sprang out of The Pirate Bay | copyright discussion have had limited political success, which has misled many to believe that the internet isn’t a political issue. What they managed to do is highlight the issue and their concerns to a wider range of people, in a similar way to how far right movements put immigration on mainstream political agendas across Europe.

    It is also coupled with a decline in trust in authority, partly due to the financial crisis and the cosy relationship with the media which came to light during the phone hacking scandal.

    Even The Economist realised that something was going on and called internet activism the new green. It takes mainstream political systems a while to adjust to new realities. It took at least two decades for green issues to become respectable amongst mainstream politicians and it seems to be even harder for them to grasp the abstract concepts behind the digital frontier.

    The signs are all there for a change in the public’s attitude; when you have The Mail Online providing critical commentary of the Draft Communications Bill and providing recommendations of encryption software readers can use to keep their communications confidential you know that something has changed.

    How does this differ from what companies can derive anyway?

    This is probably where I think that things get the most interesting.

    Network analysis tools are available off the shelf from the likes of Salesforce.com, IBM or SAS Institute. They have been deployed to look for fraudulent transactions, particularly on telecoms networks, and are also used to improve the quality of customer service. Many of them get inputs directly from social network such as Twitter and Facebook.

    Deep packet inspection software and hardware again is available off the shelf from a number of suppliers. Companies like Narus and TopLayer Networks pioneered deep packet inspection for a wide range of reasons from surveillance to prioritising different types of network traffic. The security implications became more important (and lucrative) after 9/11; now the likes of Cisco and Huawei provide deep packet inspection products which are used for everything from securing corporate networks, preventing denial of service attacks and in the case of Phorm – behavioural advertising.

    Skyhook Wireless and Google have location data that services can draw down on providing accurate information based on cell tower triangulation and a comprehensive map built-up of wi-fi hotspots.

    Credit information can be obtained from numerous services, as can the electoral role. If this data is put together appropriately (which is the hard part), there is very little left of a life that would be private anyway.

    Companies are trying to get to this understanding, or pretend that they are on the way there. Google’s Dashboard shows the consumer how much it infers about them and information that consumers freely give Facebook makes it an ideal platform for identity theft.

    One of the most high-profile organisations to get close to this 360 view of the consumer is Delta Airlines who recently faced a backlash about it.

    So what does this all mean?

    We should operate on the basis that none of our electronic information is confidential. Technology that makes communication easier also diminishes privacy.  The problem isn’t the platforms per se but our behavioural adjustment to them.

    More content related to telecoms related issues can be found here.

    More information
    Giant database plan Orwellian | BBC News
    Directive 2006/24/EC (PDF)
    Written answers on internet pornography – They Work For You
    UK government rejects ‘opt in’ plans for internet porn – TechRadar
    Internet Filtering: Implications of the “Cleanfeed” System School of Law, University of Edinburgh Third Year PhD Presentation Series TJ McIntyre Background Document for 12 November 2010 Presentation (PDF)
    Councils’ surveillance powers curbed | The Guardian
    The new politics of the internet Everything is connected | The Economist
    Blacklist Blog | Hazards magazine
    UK government plans to track ALL web use: MI5 to install ‘black box’ spy devices to monitor British internet traffic | Mail Online
    Most UK citizens do not support draft Data Communications Bill, survey shows | Computer Weekly
    How Britain eavesdropped on Dublin | The Independent
    Cases, Materials, and Commentary on the European Convention on Human Rights By Alastair Mowbray
    U.S. Army Counterinsurgency Handbook By U S Dept of the Army, Department of Defense
    Draft Communications Data Bill – UK Parliament
    Deep packet inspection (DPI) market a $2 billion opportunity by 2016 – Infonetics Research
    Google Dashboard
    Big Brother Unmasked… As Delta Airlines – smarter TRAVEL

  • Cleantech + more news

    Cleantech

    Insight: How cleantech tarnished Kleiner and VC star John Doerr | Reuters – when thinking about cleantech it is worth remembering that Doerr also made crazy bets on Netscape. It may have been the wrong thing to do from a finance point-of-view but the direction was right. Robert X. Cringely described technology as being like surfing, hitting and riding a wave at the right time and knowing when to get off. Doerr wasn’t the only person to hit the wave to early. Vinod Khosla also bet big too early on cleantech with his firm Khosla Ventures. Beside Cleantech, Doerr and Khosla also had a common path. Khosla was a Kleiner Perkins alum. Both had being part of the founding team at Silicon Valley royalty, Khosla at Sun Microsystems and Doerr at Intel. Cleantech has been of interest since the rise of environmental movement and hit different peaks during the OPEC oil crises. But its only with global warming that cleantech interest got serious

    Consumer behaviour

    The Future of Drugs | VICE – interesting essay on the consumer behaviour side of things

    Culture

    WeAreFSTVL’s stream on SoundCloud – keep an eye on this

    Economics

    Paul Krugman On Technology And Inequality – Business Insider – technology is likely to encourage inequality for decades

    Hong Kong’s fading love affair with its property barons signals Beijing’s growing clout – Quartz – or maybe like most economies the mix needs to be tweaked

    No longer factory of the world, China is now its banker – Quartz – interesting data about China doing outbound foreign direct investment

    Chart Focus: How to compete in emerging markets – Chinese markets as urban clusters

    Finance

    Secrets and Lies of the Bailout | Rolling Stone – interesting colour on top of what people knew with regards the 2008 banking crisis

    FMCG

    Frosties sales decline because of advertising ban on television – Mirror Online – advertising works, opportunities for below-the-line marketing not being exploited by food companies?

    Unilever’s Jon Goldstone: A great brand can’t stand for ‘cheap’ – Marketing news – Marketing magazine – interesting move away from data driven marketing

    Innovation

    The Amazings – interesting idea in terms of knowledge sharing

    Accoustic Renaissance for Audio proposalMono could be enjoyed side-by-side with friends, whereas stereo is only for the ‘hot-spot’, hence highly personalized. Now multi-channel can again provide a much wider listening area, therefore it can again be enjoyed with friends or families – Negishi-san’s observation on the social aspects of listening are very interesting

    Carbon Fiber: The Secret of the 2014 Corvette Stingray – interesting that the price point isn’t above the previous glass reinforced plastic (GRP) models

    Koreans create magnetic transistor that could turn every CPU into an FPGA | ExtremeTech

    Handheld See-Through-Wall Radar | The Firearm Blog – crazy sci-fi tech that’s real

    Korean boffins crack art of bendy batteries • The Register

    Japan

    Survey of Japanese Young Adults Shows Preference for Twitter, Facebook

    Luxury

    KPMG – Global reach China Luxury – interesting and more nuanced take on the Chinese market for luxury goods

    Media

    Super League clubs on brink of financial abyss, says finance expert | The Guardian – I have a personal interest in not seeing top-flight rugby league go under, but if it did, I imagine that tyre-kicking bears would also look at other sports

    Analysis: US, Australia social network usage flat, New Zealand now the world’s biggest user of social networks? | Trends in the Living Networks

    MK – FACT Magazine – love the video interviews with MK

    Obama: ‘One of the biggest factors is going to be how the media shapes debates’ | Poynter. – or how the changing structure of media industry will change debates

    Lionel Barber’s email to FT staff outlining digital-first strategy | guardian.co.uk – feels very much like what the Telegraph went through ages ago

    Antigua Government Set to Launch “Pirate” Website To Punish United States | TorrentFreak

    New York Times to launch electronic corrections form | Journalism.co.uk – expect PRs to be all over this

    Greg Sandoval quits CNET over CBS editorial interference | JIMROMENESKO.COM – CBS versus Dish Networks casualty

    Online

    Just Under Deadline, Google Responds to European Antitrust Concerns – AllThingsD

    Ahead of Graph Search launch, Facebook removed the ability to opt out of search results – Quartz – you know that this is going to end badly for at least some people

    Goodbye LinkedIn answers, hello more Group spam? | Econsultancy – disappointing for B2B marketers

    Quality

    CES: Worse Products Through Software – if you only read one article about CES read this

    Retailing

    Why online book discovery is broken (and how to fix it) — paidContent – I’d argue that it was similar with non-chart music purchases as well

    Capgemini retail study commissioned by TJ Hughes (PDF) online going to be big apparently

    Security

    Errata Security: I conceal my identity the same way Aaron was indicted for – interesting how technological use clashes with the law

    The Future of Crime | VICE – interesting thoughtful article by VICE that touches a lot of current hot technologies including 3D printing and in-car computing

    Why We’re Raising the Signature Threshold for We the People | The White House – interesting given the timing with Aaron Swartz-related petition activity

    Software

    OmniGroup are going back to the Mac; after spending the past few years bringing their applications to the iPad. I particularly like OmniPlan as a piece of project management software. If there was one worthwhile thing that came out of MacWorld Expo this year, this was it

    Microsoft’s Role a Sticking Point in Dell Buyout Talks – WSJ.com – has Microsoft learned from the Nokia deal, would it have been easier if Elop had taken Nokia private to do the Lumia changeover?

    Nokia builds WP8 momentum, but will increase its costs – Rethink Wireless – careful calculus?

    Elsevier In Advanced Talks To Buy Mendeley For Around $100M To Beef Up In Social, Open Education Data | TechCrunch

    Line, The Messaging App That Took Japan By Storm, Crosses 100M Users And Enters The U.S. | TechCrunch

    Nokia Sales Down 79% in China as Symbian Dies, Lumia Slow to Grow – which is a huge drop in the world’s biggest wireless market

    Daring Fireball: The Trend Against Skeuomorphic Textures and Effects in User Interface Design – technology means that display limitations no longer need to be hidden by skeuomorphic design

    Basecamp Personal Takes Project Management Out Of The Office, Ditches Subscriptions For A One-Time Fee | TechCrunch – much more accessible

    Technology

    New Media Knowledge – Ovum finds “live-to-work” ethos is driving faster BYOD adoption in high-growth markets than mature markets

    Excess chip inventory set to hurt Q1 – signs of an electronics downturn

    NTSB: “No Obvious Anomalies” in Dreamliner Backup Battery | Frequent Business Traveler – which screws the prevailing narrative being pushed that tried to taint the Japanese battery supplier

    Robot Makers Spread Global Gospel of Automation – NYTimes.com – I guess we know what John Markoff’s next book maybe about. Interesting read through

    Surface with Windows RT: The prettiest thing you’ll never want to touch again | Reuters – one of the most brutal reviews that I have read

    UBS slashes its Microsoft Surface RT sales forecast by 50 percent- The Inquirer

    Telecoms

    TeliaSonera’s Uzbekistan scandal is a warning to telecom CEOs everywhere – Quartz – It has come out in the Nordics first, primarily because of the transparency there, but I wouldn’t be surprised it was endemic amongst the wireless groups in the EU and US

    Chinese government reportedly in talks to lift 12-year ban on gaming consoles – The Next Web

    Web of no web

    Moves takes on Fitbit and Nike+ FuelBand with a simple iPhone app for tracking your daily activity – The Next Web

    Wireless

    Why The WSJ Got The ‘iPhone Demand Is Crashing’ Story All Wrong – Forbes – the WSJ has been going for much more speculation journalism to compete on reporting with the likes of TechCrunch, I guess you could call it a blogification of the fourth estate

    In Asia’s trend-setting cities, iPhone fatigue sets in | Reuters – interesting association with Hallyu. I pass an electronics store every morning and there is always a Girls Generation concert playing on the LG televisions. Is this the decline of American culture’s power?

    HTC Mini announced as a remote for your smartphone (Cory Gunther/Android Community)

    Strong Demand for Smartphones and Heated Vendor Competition Characterize the Worldwide Mobile Phone Market at the End of 2012 – IDC press release – epic headline

    Samsung’s predicament – Chris Dixon – is the PC analogy the correct one?

    Samsung seeks to block Apple appeal for sales ban – San Jose Mercury News

  • Bosch brand

    I mean’t to publish this a while ago but a lack of time got the better of me. Lucre‘s social media team were supporting Bosch UK in their positioning of Bosch is all around us.
    Untitled
    It got me thinking about what Bosch meant to me. Primarily the brand was about three things:

    • Power tools – I used Bosch power tools to prepare my O’level project in Craft, Design and Technology. My Dad worked in a plant hire company and so I could get hold of a power sander and a power router which made the whole process much easier. Bosch and Makita are still the gold standard of power tools, if anything Makita has managed to edge power tools
    • Electrical car parts – in particular the iconic brown distributor cap that sat under the bonnet of my first car and doled out electricity to the Bosch spark plugs. Their windscreen wiper blades are made to a similarly high standard
    • Kitchen appliances – my 40 something fridge which finally got thrown out when I moved out of my house in London. It still worked and had served as a store for cold drinks in my garage when I listened to records during the summer. My parents had bought it after they moved into their first house and it got relegated to their garage when they bought a fridge freezer in the mid-1980s. They are now three fridge freezers on whilst I was still using the Bosch fridge. It is probably sitting on a landfill in the south of England punching a hole in the ozone layer with its vintage CFCs

    While Bosch may have been all around me, it stayed around me because the products were generally very well made. Something that many of it’s competitors can’t truthfully claim. More brand related content can be found here.

  • Paid media + PR

    Richard Edelman produced a very thoughtful post on the relationship between paid media and the practice of public relations. I recommend that you have a read of his post and have provided a link at the bottom.

    I personally thought that it was the wrong question for a number of reasons, in no particular order:

    • Public relations in its definition and history did not preclude the use of paid media. If you look at the definitions of public relations they talk about influence, relationships with different audiences, dialogue but not whether it includes paid for, earned, shared or owned media
    • Paid media has long been in the PR practitioner’s tool box. Back when I was in-house I used advertorials as a way of securing coverage in general consumer publications. I am sure that I was not the only client to do this as the advertising sales people that I engaged with seemed to well versed in PR. Editorial competitions; long a staple of PR campaigns put prizes instead of cash to be handed over, but still a payment occurs. When one thinks about online platforms, be they YouTube, Facebook or Weibo  – a similar blended approach now makes more sense
    • Understanding all aspects of the media mix; gives PR a bigger tool box to use when building trust and reputation
    • PR when used in marketing works best as part of an integrated marketing campaign. Where that marketing campaign comes from depends on who is paying and who is most trusted to deliver it
    • The structure of services like Facebook makes owned and earned media ineffective without some sort of advertising spend being used, for instance sponsored stories
    • The value of editorial is a canon of faith. There is academic research to say that editorial is more credible than advertising, but it depends on a number of contextual factors. The failure of AVE is that it doesn’t effectively prove the return on investment of public relations and no one has done the econometric heavy lifting and published the research about it yet
    • The value of public relations – Ironically, it is most likely to be media buying or advertising agencies who are in the best position to join the dots because of the costs involved in doing the necessary research

    More marketing related content can be found here.

    More information

    Paid Media — A Change of Heart – Edelman