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Being useful: or what can Lei Feng teach us about digital marketing?

Reading Time: 3 minutes

Reading a number of Chinese news sources,  the name Lei Feng had started coming up a lot recently with the Chinese government using the 50th anniversary of Mr Lei’s death to encourage a greater sense of community and altruism in modern Chinese society including a Weibo hashtag with Monday having been ‘Learn from Lei Feng’ day.
Poster of Lei Feng selfless soldier and model citizen

Mr Lei was a 22-year old soldier who drove military trucks for a living. He was killed when a telegraph pole was felled by another truck and landed on his cab. This would have been just another sad but unnoteworthy accident, had not Mr Lei left behind a 200,000 word diary which was naturally full of content about how great the party was and documented an otherwise selfless life where the continually helped others in his community.

Mr Lei was an orphan which meant that it was easier to use him posthumously as an example to others. March in Chinese schools is learn from Lei Feng month. Today Mr Lei is considered with mixed feelings by Chinese people; his selflessness is at odds with a laissez-faire market economy and the use of his life is viewed with some cynicism by many.

Regardless of the realpolitik surrounding the legacy of Lei Feng his attitude could teach brands a lot about social media.

A lot of the time colleagues and clients come up to me and say we want something that’s ‘viral’ and I die a little inside. Its all about the brand rather than the brand interaction with the consumer.
Being civil
I wish there were more brands that aspired to being useful. It’s simple to do, it opens a natural point for engagement because it fits nicely into the intent and context of the audience: – it builds long-term relationships rather than campaign statistics.

A couple of great examples of being useful include the University of Westminster who provide tips on the shops and restaurants who offer students discounts.
Useful social media
Or the way Vodafone in the UK uses social media as the tip of the spear to address customer care issues.

I contacted Vodafone so that I could merge my identities into one, with one place to manage my devices on the Vodafone network. I got in touch by Twitter; they responded below:
voda
I then completed a web-based form and was contacted by phone by one of the web team called Cate. She explained to me how they were going to address what I needed and resolved the problem without my having to hang on listening to hold music a la my previous experiences with 3UK or T-Mobile.

Now I am not suggesting that we all dress in olive fatigues; but it would be a good idea to lift ourselves out of what do we want – profits, fame, fortune, a Cannes Lion award and instead start thinking a bit more about the person on the other end of the communication. Being more like Lei Feng and being open to the insights that this provides is also more likely to provide the inspiration over time for a really great word-of-mouth idea upon which you can start to built your path to fame and glory as a marketer.

More information:
China to step up “Learning from Lei Feng” campaigns – People’s Daily
What China’s Talking About Today: Questioning a Maoist Icon – The Atlantic
Chinese Heroism Effort Is Met With Cynicism – New York Times
China promotes late altruism icon to bring hope – China Daily
Foreign students learn more about hero – China Daily
Lei Feng spirit to inspire new generation – China Daily
Complete works of late Chinese altruist published – People’s Daily
NPC deputy proposes Chinese Thanksgiving – China.org.cn
Lei Feng spirit personified in E China – China Daily
A guide to reviving the Lei Feng spirit – China.org.cn
China to stage programs promoting Lei Feng spirit – People’s Daily

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I like: Burson-Marsteller Asia-Pacific Corporate Social Media Study 2011

Reading Time: < 1 minute

Some handy slide fodder from Burson-Marsteller. It was interesting that Asian companies have gone to micro-blogs and social networks. I am not surprised as a blog needs nurturing, also you can do a lot more in 140 Chinese characters than you can do in the English language.

Unsurprisingly South Korea led the pack, partly due to the vibrant local eco-system there with the likes of Kakao Talk, LINE and mature platforms like CyWorld.

One thing I did notice which I thought was a nice touch: B-M state that the research is released under a Creative Commons licence. A small thing that demonstrates digital awareness, especially when the industry is full of proprietary methodologies and the like.

The slides are on Slideware which may not be available to all readers.

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Unchained workers of the world rejoice

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One of the frustrations of the mobile PR person is having to deal with different building’s wi-fi networks: be it at a client or in your favourite global chain of identikit coffee shops, wi-fi requires a lot of account juggling in order to be productive. This could all be a thing of the past, just like quaint tales of faxing press releases out if the Wi-Fi Alliance gets wide acceptance of it’s Passpoint technology.

In simple terms it allows access on different networks as easily as the SIM card in a mobile phone on cellular networks. Though I am sure that someone will come along and charge outrageous roaming wi-fi charges a la your average business hotel.

More information
Wi-Fi Passpoint standard could end hotspot sign-on hassles – ComputerWorld

Archived from the blog that I used to write at PR Week.