Category: consumer behaviour | 消費者行為 | 소비자 행동

Consumer behaviour is central to my role as an account planner and about how I look at the world.

Being from an Irish household growing up in the North West of England, everything was alien. I felt that I was interloping observer who was eternally curious.

The same traits stand today, I just get paid for them. Consumer behaviour and its interactions with the environment and societal structures are fascinating to me.

The hive mind of Wikipedia defines it as

‘the study of individuals, groups, or organizations and all the activities associated with the purchase, use and disposal of goods and services.’

It is considered to consist of how the consumer’s emotions, attitudes and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub-discipline of marketing, but has become an interdisciplinary social science that blends elements from psychology, sociology, social anthropology, anthropology, ethnography, marketing and economics (especially behavioural economics or nudge theory as its often known).

I tend to store a mix of third party insights and links to research papers here. If you were to read one thing on this blog about consumer behaviour, I would recommend this post I wrote on generations. This points out different ways that consumer behaviour can be misattributed, missed or misinterpreted.

Often the devil is in the context, which goes back to the wide ranging nature of this blog hinted at by the ‘renaissance’ in renaissance chambara. Back then I knew that I needed to have wide interests but hadn’t worked on defining the ‘why’ of having spread such a wide net in terms of subject matter.

  • The basics

    The current economic climate will help re-define the basics for many people.

    Since I was a child supermarkets and shopping experiences have been richer and presented consumers with progressively more choice. During the last recession of the early 1990s supermarkets created own brand products that offered cheaper alternatives with the exact same quality as own brand products.

    No Frills

    A second own-brand phenomena was own brand products that fulfilled basic needs but did away with superfluous packaging and were best seen as ‘fit for purpose’: the No Frills supermarket own brand pioneered by Kwik Save is a classic example of this category. Sainsbury has their version called Sainsbury Basics. So by the time the economy picked up again choice had been increased even further. These brands moved away from, or redefined the bare essentials, for instance recently in Sainsbury’s I have noticed basics including filter coffee and Jaffa Cakes.

    SuperValu Nice Price Jaffa Cakes

    When I left university in the late 1990s, I got a jump on other candidates that worked for the same temping agency as me by having an alphanumeric pager that allowed me to be more responsive to the agency – getting better roles because it was easier for them to find me. Over the next ten years mobile phones became ubiquitous to the point where even homeless people and crack addicts have one.

    It is pretty much the same story with internet access. I used to go over to a cyber cafe in Liverpool near James Street station to check the email in my Yahoo! account every Saturday. Although I had bought shareware Mac software online via Kagi whilst at university, I made my first modern e-commerce purchases via Boxman during my lunch break in the office when I moved down to London. It is hard to imagine that prior to Freeserve in the UK, even dial-up home internet access was largely the preserve of the middle classes in the UK. In contrast, now fixed and mobile broadband has become ubiquitous with mobile broadband connections costing as little as 5GBP a month at the time of writing.

    I get the sense that we have reached a golden age of what basics means, and that golden age will last an uncertain amount of time as environmental and resource concerns kick in. Resources as diverse as food products, oil, copper and water are all under pressure; together with rise of a huge middle class in the developing world basics are going to be more expensive and some items will come off the list as compromises are made. Globalisation will no longer just be about competition to supply products and services, but also about consumer competition to demand goods.

    What does the basics look like to you? How will it change by economics, increasing awareness of personal carbon footprint and environmental impact? More retailing related content can be found here

  • Bijin tokei + more news

    Bijin tokei

    bijin-tokei(美人時計)official website – bijin tokei is a relatively simple creative idea, really well executed. In bijin tokei pretty Japanese ladies were photographed holding a board with the time on it. This was then turned into a clock. It is a website and an iPhone app.

    Consumer behaviour

    Value Is the New Green – WSJ.com

    BBC NEWS – From Our Own Correspondent | The mechanics of tipping US-style

    Design

    ‘Focus Shifted from Gadgets to QOL,’ National Semi CEO Says — Tech-On! – new trend is consumer electronics designed to enhance quality of life (QOL)

    Good design: The ten commandments of Dieter Rams

    Economics

    Barbie in the land of Chairman Mao | GlobalPost

    Will China Buy The World? The Beijing Debate – Deal Journal

    How to

    Hive Five: Best Home Server Software – interesting this came out with purely OSS solutions

    Japan

    AppleInsider | Japanese “hate” for iPhone all a big mistake – Wired gets hit again on editorial integrity

    The Japanese are iPhone haters… or are they? – Ars Technica – Wired article debate runs on and on, interesting issues on editorial fact checking raised

    Media

    Baseball’s New MLB.TV Player Launches, Looks Good – Silverlight swapped out as Flash provides better experience

    TeliaSonera: European Carrier to Enter CDN Space — Seeking Alpha

    The ten publishing principles for BBC online – great advice here

    Lord Carter confirms his plans for a digital rights agency

    Online

    Video Viewing Strong on All Screens – eMarketer

    Official Google Blog: Tipping points

    Security

    Who Hid the Hash Key? | Yellow Swordfish – forgot that this is difficult for switchers

    Software

    Amazon Launches Kindle App for the iPhone

    I, Cringely » The Neokast Mystery

    Style

    YOHO.CN 年轻人的城市 – interesting Chinese style magazine, similar to Milk

    Telecoms

    Total Telecom – Hutchison Telecom up on HK, Macau spinoff plan

    Web of no web

    Slashdot | The Real Reason For Microsoft’s TomTom Lawsuit – all that experience in court on the receiving end of patent suits has taught MS a thing or two

    Wireless

    Digital Evangelist: Economist view on MWC09 – its all about the ARPU

    Nokia Plans LTE Devices for 2010

    Why We Need Fat Mobile Pipes

  • Jet lag alarm clock

    Great design comes from problems, the jet lag alarm clock solved a problem for me. One of the things I most dislike about staying in a new hotel room is confronting the alarm clock by the bed and trying to work out how to set it. I usually manage to do this, but not without an uncomfortable moment of doubt, put jet lag on top of this experience and it becomes a minor trauma. I must admit I have given up on a clock radio that was in a boutique hotel in San Francisco a few years ago.

    For most people the alternatives are:

    • Doing some fancy math to set their mobile phone or Blackberry alarm, they don’t want to change the time on their handset as that would put their calendar function out of whack
    • Getting a wake-up call from reception, which can be a bit of a chore in itself, particularly if you have to organise it via the interactive TV display in your hotel room
    • Bring your own alarm clock with you. Usually in these consumerist times you have an all-singing all dancing home alarm clock (mine is a Sony cube radio with dodgy reception for anything but my local pirate station and the long wave service of BBC radio 4) and a simplistic travel alarm clock (mine is a battered vintage Braun travel alarm clock)

    The last option is why travel alarm clocks have an enduring appeal. The challenge is that in order to design an alarm clock for a jetlagged mind you actually need great user interface and product design. Sam Hecht and the Industrial Facility design team have managed to do just that with the Jetlag alarm clock.

    Jetlag alarm clock at the design museum

    It has two displays, so you can instantly see what the alarm time is set to, as well as the current time. And a control panel at the top of the alarm clock that needs no explanation, just play and you will get the hang of it straight away.

    Jetlag alarm clock control panel

    Whilst I am still a fan of my Dieter Rams-designed battle scarred Braun alarm clock, if I was in the market for a new travel companion the Jet lag alarm clock would be on my shopping list. It can be purchased from Retail Facility and is cheaper than purchasing one of Braun’s discontinued range of alarm clocks from eBay. More design related content here.

  • Industrial Action

    The recession has brought industrial action that we haven’t seen since the 1970s as union members blame foreign workers for taking British jobs. The flashpoint has been at Lindsey refinery operated by Total. Lindsey sits at the mouth of the Humber river. The inciting incident involved an Italian subcontractor doing maintenance on the refinery who brought in Italian and Portuguese workers, which there was high unemployment in the area. The underlying nationalism is the populist dark side of the globalisation boom.

    My parents came to the UK when my Dad came over to work in the shipbuilding industry in the mid-1960s. Most of my friends have worked abroad: engineering in the Middle East, construction in Germany, web development and PR in North America and Asia Pacific.

    Newsnight highlighted two things of interest to me in the strike.

    First of all is the conflicted politics around the strike. Traditional left-wing allies of the strikers like the Socialist Workers Party  are between a rock and a hard place as they can’t allign themselves with worker solidarity and a doctrine of protectionism that smacks of racism. Secondly this gives the far right yet another opportunity to get a hook into the angry disenfranchised white working-class. There is a large amount of government money already going into community engagement programmes to try and deal with this problem and other organisations have ongoing efforts to deal with the BNP head on, however the industrial action is like putting petrol on a fire. I could see this feeding into a broader anti-globalisation right wing populist fuelled reactionary politics focused on Euro-skepticism.

    The second thing is the way worker politics has been extended and expanded via web 2.0 platforms. British Wildcats is a WordPress-based blog which seems to have far-right sympathies. It presents a professional looking face (even if the copy is hackneyed) to the movement using Google Maps integration, downloadable leaflets and blog posts to spread its message.

    British jobs for British workers Facebook group

    Over on Facebook I found 487 groups relating to British jobs for British workers. The top-ranked group: British Jobs for British Workers has 27,094 members. It used to be that the printing press and the xerox machine were tools of subversives. The CIA used to smuggle photocopiers into the Soviet Union for that very reason. Now it’s blogs and social networks.

    More related content can be found here.

  • Harris’ Law

    I came across Harris’ Law due to Jason Calacanis. Jason Calacanis has touched on the issue of overconnectivity in a recent editon of his email newsletter. It dealt  with more certainty about the adverse social effects that connectivity brings which I first heard raised by Eric Benhamou of 3Com when he spoke about a decade ago in a keynote at Networld+InterOp in Paris.

    Key to the mail was a concept that Calacanis called Harris’ Law (after his friend Josh Harris):

    At some point, all humanity in an online community is lost, and the goal becomes to inflict as much psychological suffering as possible on another person.

    That sounds excessively harsh in most circumstances, since most social networks mirror life and society. Yes 4Chan and 8Chan can have lots of repulsive content on them. This is less about inflicting pain but more about the kind camaraderie that disgusting jokes brought in the school yard. Yes there are too many incidents involving bullying or hate speech on online communities, but it only makes up part of the content on these communities.

    Political groups aren’t motivated by ‘inflicting damage on the opponents, but by their concerns of things going on around them’. Their tribal ‘wars’ are reinforcing the community and manifesting those concerns rather than being purely about inflicting suffering.

    Even communities like Anonymous that seem to be full of pranking rally around some moral causes such as opposing Scientology or the Iranian government’s oppression of protestors.

    I wanted to end this post on a timely reminder which I have taken from Hugh MacLeod of Gaping Void fame’s twitter feed:

    “People matter, Objects don’t”. That’s all you need to know about social media.

    Harris’ Law is also a good reminder to think about mental resilience and good hygiene practices with regards online interactions.

    You can subscribe to Jason’s email list here. More related content can be found here.