Ideas were at the at the heart of why I started this blog. One of the first posts that I wrote there being a sweet spot in the complexity of products based on the ideas of Dan Greer. I wrote about the first online election fought by Howard Dean, which now looks like a precursor to the Obama and Trump presidential bids.
I articulated a belief I still have in the benefits of USB thumb drives as the Thumb Drive Gospel. The odd rant about IT, a reflection on the power of loose social networks, thoughts on internet freedom – an idea that that I have come back to touch on numerous times over the years as the online environment has changed.
Many of the ideas that I discussed came from books like Kim and Mauborgne’s Blue Ocean Strategy.
I was able to provide an insider perspective on Brad Garlinghouse’s infamous Peanut Butter-gate debacle. It says a lot about the lack of leadership that Garlinghouse didn’t get fired for what was a power play. Garlinghouse has gone on to become CEO of Ripple.
I built on initial thoughts by Stephen Davies on the intersection between online and public relations with a particular focus on definition to try and come up with unifying ideas.
Or why thought leadership is a less useful idea than demonstrating authority of a particular subject.
I touched on various retailing ideas including the massive expansion in private label products with grades of ‘premiumness’.
I’ve also spent a good deal of time thinking about the role of technology to separate us from the hoi polloi. But this was about active choice rather than an algorithmic filter bubble.
Zero History is an ideal book If you enjoyed William Gibson’s previous two works Pattern Recognition and Spook Country. Like the previous two books it dwells in the now, which is appropriate given Gibson’s oft quoted koan:
‘The future is already here, it’s just unevenly distributed’.
I have written the review in terms of general themes so that I don’t put in any plot spoilers.
It brings many of the major protagonists from the previous books in the Pattern Recognition series back and ties the plot together quite neatly. There are two ways to look at Zero History, in terms of chronology it arrives at the end of a logical order of Pattern Recognition and Spook Country; but in terms of its themes Zero History sits between Pattern Recognition and Spook Country. Like Pattern Recognition it questions the nature of brands, design and art. It borrows elements of locative art from Spook Country and throws private military companies and the military industrial complex into the mix.
Marketing is portrayed as amoral, understanding the price of everything, yet having the value of nothing outside its grasp. The discussion of brands in Zero History is less about a well-designed logo and more about the brand authenticity – the way it matches the product – how much truth from it is designed into the product.
There is also a sense that the quality of manufactured goods is in decline and creatives are trying to recapture this quality by going vintage and re-manufacturing old products. This creative effort is then concealed from marketers who would despoil it. Gibson forces the reader to think about how they relate to the brands they like and the marketing that they see around them, he also uses the story to address the rise of the corporation as a military entity a la AEGIS, Xe or Halliburton. More book reviews can be found here.
Weekend Essay by Jonah Lehrer: How Power Affects Us – WSJ.com – “… the paradox of power. The very traits that helped leaders accumulate control in the first place all but disappear once they rise to power. Instead of being polite, honest and outgoing, they become impulsive, reckless and rude. In some cases, these new habits can help a leader be more decisive and single-minded, or more likely to make choices that will be profitable regardless of their popularity. One recent study found that overconfident CEOs were more likely to pursue innovation and take their companies in new technological directions. Unchecked, however, these instincts can lead to a big fall.” – in this reading essay about power, I was reminded about Roman history and the role of Auriga. The Auriga was a slave who drove the two horse chariots and stood behind Ceasar holding his laurel crown above his head during triumphal parades called ‘Roman Triumphs’. The Roman Triumphs celebrated and sanctified Roman victories and were demonstrations of power. But the Auriga would be continually whispering in the leaders ear ‘momento more’ remember you are mortal. Where are the Aurigas for our leaders across the seats of power in the government, business and the media?
The Web’s New Gold Mine: Your Secrets – WSJ.com – I have said for a while, but I think society needs to work out what is acceptable practice online from both individuals and corporates. Stories like this whilst nothing new in terms of content make me feel that that reckoning is coming closer
Nokia Declines to Go All In on Chips – Bits Blog – NYTimes.com – interesting misunderstanding about Apple’s approach on silicon. I don’t disagree with Tirri’s point on the pendulum between specialist and general purpose silicon. Where I disagree is in terms of it all being about power, rather than space and power consumption. Apple optimises existing chip designs rather doing its own
The new Chevrolet Corvette marketing campaign has had a lot of positive vibes out in adland so I thought I would share it with you along with some thoughts.
The video
The idea
The two-and-a-half minute video is designed to promote a Corvette experience: for an extra 5,800 USD you can help build the power-plant which is fitted into your new Corvette.
Here is in Europe a number of sports car companies used to allow to to visit the factory (it was part of the experience of buying a TVR for instance) and in the case of continental companies drive it back home. This way you could see the craftsmanship that went into your vehicle and meet some of the people responsible for it. In the same way that the lord of the manor may meet some of the landscape gardeners who were remodeling the maze or the alpine rockery.
Being able to participate in building the engine, struck me as something different. If you think about the ‘golden days of the 1960s and 70s’ real men were renaissance creatures regardless of their profession they could also throw themselves into DIY and major mechanical work on the car. It was supposed to be a major bonding opportunity between father and son, working on the car together like Yoda and Luke Skywalker.
My Dad has a garage full of tools that he accumulated over time, some of them handed on to him by friends or given to keep at the end of a job. I used to help him working on our car, though not much of it made sense to me. I haven’t inherited his practical gene, but it did give me a good worth ethic.
It was also a time of family breakdown as divorce and womens long-deserved independence finally came into its own.
It used to be that clocks and sewing machines were the only non-user serviceable items on a household; but as time moved on globalisation and technology meant that cars like most household appliances and consumer electronics needed an expert. Not just the handyman with a garage and a service pit around the corner, but the correct software to understand the different diagnostic outputs on the car.
Manufacturers have taken advantage of this development to shore up their total lifetime revenue funneling these customers into dealer service centres, requiring special fitting tools and clamping down on third-party parts in a similar way to HP’s chipped toner and inkjet cartridges.
Instead real men are now likely to be slightly buffoon-ish a la Jeremy Clarkson, Richard Hammond and James May in Top Gear.
So is the building the engine experience less about demonstrating the handmade craftsmanship of your sports car and more about selling you the mythical father-son bonding experience that the car’s owner may not have had as a child?
The soundtrack
So I was thinking about this Corvette ‘auto-worker as father-figure’ concept when I thought about the soundtrack to the video. According the video titling the Corvette is all about the roar, yet there is no engine noises in the soundtrack at all. Don’t get me wrong I quite like the soundtrack, it’s the kind of sound you’d expect if the Chemical Brothers drafted in Keith LeBlanc, Skip McDonald and Doug Wimbish from Tack>>Head as collaborators to come up with an appropriate soundtrack. It would fit right in with the first Matrix film soundtrack – again planting this very firmly in generation-x territory.
But there is no engine noise, making the statement that its the roar seem dubious. Have a look at the Audi R8 microsite whilst it has brooding electronica pretending to be a Wagnerian mood music, the engine noise does feature in the video clips as you explore the site. The new Lexus LFA website makes no bones about the cars sound even allowing you to download it as a ring-tone (though I imagine that it would grate on the nerves after a bit).
So I don’t think that its about the Corvette ‘roar’ at all, instead I think its about a mythical father-figure | son experience – a blue-collar bromance: it is the Brokeback Mountain of car adverts.
It’s a smart offering and campaign which I imagine was probably based on some sort of clever consumer insights programme. And it breaks away from the usual ‘our car is an incrementally better phallic compensator than X, Y or Z’ personified by recent Nissan Z-series marketing efforts. More marketing related content can be found here.
This post on what I am calling influence singularity (and some other trends) came from discussions whilst travelling. I have been on the road a fair bit and have speaking to a number of people coming from all aspects of communications and marketing. Speaking to these different people has covered a lot of areas but three trends stood out:
Influence singularity
Welcome to your new press spokesperson, your customer care rep
Inhouse vs. agency
I have explored these trends in a bit more depth below.
Influence singularity
Increasingly we are seeing agencies of all ilks: PR, advertising, marketing, digital and everything in between are descending on the area of influence – creating an influence singularity. This influence manifests itself primarily through social media and digital; though it can manifest itself in experiential events like un-conferences and meet-ups. One of the best campaigns I have come across was the RNLI’s efforts to engage with young people.
RNLI
A social media campaign thought through and brought to life by a direct marketing agency: they saw the interaction in a similar way to the relationship between an organisation and the recipient of a direct mail piece. Instead of a purchase call to action, they provided a task to be completed. It is not only at agencies where this conflict is happening, I hear anecdotally that marketers are having PR discussions both online and offline actvities and carving it up with no PR people involved.
The communications heads that were left out instead retreated to focus purely on corporate communications: outflanked, outgunned and out of their depth in a digital world. PR agencies where they have been involved, are often working with marketing managers as the inhouse PR people are not clued in.
A secondary aspect of this, is that where the role is reversed and the PR department has led on social media, they are now having their efforts hijacked by marketers playing catch-up – because the marketers feel that they should be the owner, have better budgets and often have the ear of the board.
This then begs the question: does PR the profession, its practitioners and the business need to have a rapid rebrand as a profession before it becomes roadkill?
Welcome to the new press spokesperson: your customer care rep
Back in 2004, I wrote a blog post about some comments that Microsoft CEO Steve Ballmer had made about iPod owners having devices full of stolen music. I dashed off a missive to Microsoft.com’s customer service form and got a response.
We’re sure iPod owners will regard being called law-abiding by an exec from a company with Microsoft’s legal experience as a high point to end the week on. But, you ask, how the blazes did we get to this one? We have Ged Carrol’s blog to thank. Mightily offended by Ballmer’s original comments, Ged used the feedback system at microsoft.com to demand an apology, and he got one. The possibility of feedback systems of this ilk actually working had never occurred to The Register, so we’ve never bothered trying, but if you want your very own grovel, insert your outraged howls here.
At that time, journalists didn’t think of customer care representatives as a source of comment. Six years later and with social media on tear, the customer care representative is increasingly on the frontline of reputation management.
Some of the discussions I have been involved with has been about the interface between PR and customer services. Where is the overlap? How do you ensure efficient and effective task management between the two? The last question is being addressed with solutions from the likes of Brandwatch and Salesforce.com.
Inhouse vs. agency
I was discussing in-house versus agency with some people recently and one of the key points they made was that whilst agencies provide flexibility in terms of manpower and access to tools that an in-house team couldn’t justify because of cost, social media’s need for immediate and decisive responsiveness required organisations to re-address their in-house requirements and expand their current capability. This is a great opportunity for measurement companies, other organisations that provide ‘horizontal’ services and e-lance digital communications people to interject as these considerations are being made. It may also cause some agencies to start thinking about what an agency means and how they can change the structure of their offering to ensure that they remain relevant.
One of the problems that I have with many environmental tracts is that they articulate their message as an anti-science based dogma rather than as a discussion where you can make your own mind up. That issue and Stewart Brand’s status as a nexus point between green issues, counterculture, technology, web communities and futurism made Whole Earth Discipline a must-read book book for me.
The whole earth of the title is a nod to history: The story goes that Brand inspired by the use of acid started a campaign to get a photograph of the whole earth published. He sold badges with Why haven’t we seen a photograph of the whole Earth yet? on them and found a grassroots movement around it. He rightly summised the image would be a powerful symbol. This was a key point in the history of the modern green movement.
Stewart was responsible for publishing The Whole Earth Catalog and The WELL (Whole Earth ‘Lectronic Link). The Whole Earth Catalog was a regularly published book of useful information not mediated by authority that sprang out of hippie culture – a kind of Wikipedia of its day. The WELL is the proto-social network which connected a diverse range of technocrats, artists and journalists who would go on to play an important part in the modern web and set the libertarian point-of-view of the digerati – its got some great content on there and I would recommend that anyone interested join – my user name is ged if you want to reach out to me there. The netizen mantra that information wants to be free was taken from a speech that Brand gave in 1984 at the first Hackers Conference.
Whole Earth Disciplinebreaks down into two distinct parts. The first part builds on the famous Environmental Heresies essay that Brand published in the MIT Technology Review five years ago. He brings this up to date by surveying the current knowledge on the planet and the solutions that we are likely to require such as widespread use of nuclear power, the use of solar energy as a personal household level and encouraging populations into cities, away from sprawling suburbs.
The second part of the book is demystifying some of the current green dogmas like the evils of genetic modification with a critical eye and taking an unvarnished look at some of the most prominent campaigning organisations out there such as Greenpeace and Friends of The Earth. According to Brand tens of thousands of people died of starvation in Zambia because of a lobbying campaign to the country’s leadership by environmentalists complaining about poison Frankenfoods.
The book is a thoughtful, engaging, well-researched book on environmental issues that we all face together with ideas on how to address current and future challenges. It is also valuable for communications people working in difficult areas such as energy and biotechnology who are often faced with dogma-based campaigns by well-meaning but misguided organisations. More book reviews can be found here.
a must-read book book for me.
. Its a big book but a great read that I completed cover-to-cover one time on a flight to Hong Kong.