Category: innovation | 革新 | 독창성 | 改変

Innovation, alongside disruption are two of the most overused words in business at the moment. Like obscenity, many people have their own idea of what innovation is.

Judy Estrin wrote one of the best books about the subject and describes it in terms of hard and soft innovation.

  • Hard innovation is companies like Intel or Qualcomm at the cutting edge of computer science, materials science and physics
  • Soft innovation would be companies like Facebook or Yahoo!. Companies that might create new software but didn’t really add to the corpus of innovation

Silicon Valley has moved from hard to soft innovation as it moved away from actually making things. Santa Clara country no longer deserves its Silicon Valley appellation any more than it deserved the previous ‘garden of delights’ as the apricot orchards turned into factories, office campus buildings and suburbs. It’s probably no coincidence that that expertise has moved east to Taiwan due to globalisation.

It can also be more process orientated shaking up an industry. Years ago I worked at an agency at the time of writing is now called WE Worldwide. At the time the client base was predominantly in business technology, consumer technology and pharmaceutical clients.

The company was looking to build a dedicated presence in consumer marketing. One of the business executives brings along a new business opportunity. The company made fancy crisps (chips in the American parlance). They did so using a virtual model. Having private label manufacturers make to the snacks to their recipe and specification. This went down badly with one of the agency’s founders saying ‘I don’t see what’s innovative about that’. She’d worked exclusively in the IT space and thought any software widget was an innovation. She couldn’t appreciate how this start-ups approach challenged the likes of P&G or Kraft Foods.

  • FES watch + more things

    Who’s Behind the E-paper FES Watch? – Digits – WSJ – interesting the way Sony has become an internal VC operation. It makes sense since they need disruptive innovation and they still have smart people. they also need to allow their engineering talent to keep having an outlet for their creativity. The FES watch is a classic quirky Sony product that is very clever. The disappointing bit was hearing them working with an external product design agency on the FES watch. Especially given the internal industrial design capability to deliver iconic designs and a wider design language across product ranges. More design related content here.

    Tightening too frightening for UK | HSBC – interest rate increase and lower than expected economic growth

    Oh No They Didn’t: European Parliament Calls For Break Up Of Google | SearchEngineLand – inevitable but not sure it will make an impact, Google must have expected this?

    Maglev elevators are coming that can go up, down, and sideways | Quartz – I love this

    Flickr is about to sell off your Creative Commons photos | DazedTech entrepreneur Stewart Butterfield left the company in 2008, but says that Yahoo-ordained plan is “a little shortsighted”. He added: “It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill”. It’s the equivalent of looking for pennies that may have fallen down a crack in the sofa. Flickr photos are already used in the online and offline media. They have also been used to train image recognition algorithms, both of which are allowed by the licensing. The prints seems like a cheap, low value move.

    Supermarket own-brands generate more than half of UK grocery sales | BrandRepublic – bad news for CPG brands. And bad news for brands in general, particularly when one thinks about how Amazon is building its private label lines across several sectors

  • Silicon Valley corporate raiders

    The origins of Silicon Valley are new, even by American standards. Over the space of one life time the area below San Francisco around the Santa Clara valley went from apricot farms and orchards to urban development based around hardware (the silicon in silicon valley) and then on to campus design sites preferred by software companies.

    At the time of the PC revolution was kicking in, Silicon Valley rose to prominence in the public consciousness. This gave use the consumer side of consumer technology we live with today like iPhones and the MacBook Pro this post is written on.

    Over the space of this time, it wasn’t only the landscape that changed but the way we work and how entrepreneurship was rewarded. There were decades of unparalleled economic growth driven by companies firstly in hardware, then software and finally in networking and communications – the internet.
    Reagan_et_Thatcher
    During the early 1980s, America had Ronald Reagan as president. The manufacturing industry that had driven post-war prosperity in the country was suffering from global competition and businesses were under attack. This was the golden age of the corporate raider who destroyed businesses in the name of shareholder value. For example corporate raider Carl Icahn was considered responsible for the bankruptcy of Trans-World Airlines (TWA).

    By comparison Silicon Valley was in a spate of explosive growth. Computers and software were changing the way business operated. Spreadsheet software enabled the kind of models required for corporate raids on main street. Apple, Adobe and Aldus came up with the different components required for desktop publishing revolutionising design in the process.
    The fall of the Berlin Wall - November 1989
    The cold war ended and the Berlin Wall came down, corporate raiding ran out of steam as corporate lawyers began to construct effective barriers on behalf of besieged companies. Silicon Valley started a move away from ‘hard’ innovation to the soft innovation of gadgets, software and services. But that was fine, there where other places in the world who wanted to make the hardware components because of the jobs and wealth it created. The modern internet started to be built on Sun and Silicon Graphics servers connected with Cisco routers. The web was designed on the same Apple Macs that designed brochures.  Technology companies became media companies, retailers and super-fast courier companies. Wired magazine talked about the ‘new economy’.

    The industry was also riding on a one-time offer. Older computers that now ran the modern world had a ‘millennium’ or Y2K bug, which was a bonanza for business IT companies. A dot com bust dampened enthusiasm, cleared out some of the more egregious business models.  Out of the fire sales of Aeron chairs and Cisco Catalyst series routers paired with cheaper broadband came web 2.0 – where the web became a platform rather than just a catalogue.

    For many of the previous businesses in Silicon Valley growth slowed. Most business software looked like a solution looking for a problem. High-performance hardware could be cheaply replaced with more commodity priced boxes. Eventually for many people’s needs, hardware became a service that could be rented according to need. Business models were disrupted, sales dried up, licences weren’t renewed and advertising sales dried up.

    Enterprise software companies were hoovered up by private equity firms eager to leverage their steady cashflows to service debt from further transactions.

    Businesses like IBM and Nokia look like the TWA or Goodyear Tire and Rubber Company in the 1980s. The story of Yahoo! over the past six years looks like one corporate raider greenmail scam after another. Jerry Yang who has recently started to see his reputation rehabilitated was turned out of the company he founded by shareholders influenced by Microsoft and Carl Icahn. The subsequent replacement Carol Bartz supervised over a spectacular destruction in value at the company. Current CEO Marissa Mayer, like her peers at Apple and IBM faces constant corporate raideresque behaviour to leverage up and return money to shareholders as part of a share buyback.

    Microsoft who seemed to have used corporate raiders against its foes like Yahoo! now has activist shareholders on its board and is being forced to rejig its own business.

    Just what is going on?

    I think it it down to a confluence of different factors:

    • Technology has had a spectacular growth spurt in Silicon Valley but the growth has spread beyond the valley. Huawei is arguably one of the most important companies in telecommunications and internet infrastructure now. Just over two decades ago it was a small business selling secondhand company switchboards to the new businesses springing up in Shenzhen. Zhengfei Ren moved from selling equipment he sourced in Hong Kong to manufacturing it himself. Now the company makes everything from core network switches and submarine cables to smartphones, tablets and wearables. Shenzhen is full of companies like Huawei – some more successful than others. The most powerful names in silicon are also Asian companies TSMC and Samsung Electronics play a key role in the manufacture of non-PC style computers: phones, tablets and even televisions. It is often easier to name products that aren’t becoming ‘smart’ in some way
    • There isn’t the same willingness in the US to fund start-ups looking at smart innovation, instead the focus is on areas like social applications. Technology industry veteran Judy Estrin identified this as a key problem in her 2008 book Closing the Innovation Gap: Reigniting the Spark of Creativity in a Global Economy. There are serious technology challenges available that need to be addressed: the break down of Moore’s Law in semiconductor manufacture, commercially viable nuclear power and quantum computing to name but three
    • The technology has been demystified and is yet another industry. There isn’t that much difference between LVMH and Apple or Caterpillar and Oracle. Software as a service moved the buying decision on a number of products from the IT manager to the marketing manager or department head. Cheaper smartphones saw the rise of bring your own device (BYOD) policies. I sat in an old warehouse turned conference centre last week when Will.i.am announced off the stage that ‘Designing hardware isn’t hard, filling Wembley stadium, that’s hard’. Eco-systems from OEMs to Kickstarter have democratised and demystified technology businesses. And with this familiarity has come at least some contempt

    More information
    Closing the Innovation Gap: Reigniting the Spark of Creativity in a Global Economy
    Finding Alibaba: How Jerry Yang Made The Most Lucrative Bet In Silicon Valley History | Forbes
    Yahoo Stock Crashes As Alibaba IPOs – Business Insider
    Marissa Mayer’s day of reckoning at Yahoo is rapidly approaching | Quartz
    BlockBuster: Lyme Regis Sues Icahn, Accuses Sabotage – Barrons.com
    Carl Icahn 2.0: an icon of ’80s greed is back to shake up Silicon Valley | The Verge – 2 words: TWA, Yahoo!

  • Walmart + other things

    Walmart online to offline retailing

    A really interesting video with Walmart that looks at the interface between online and offline retailing. Particularly interesting take on mobile payment form factors. Amazon presents an existential threat to the Walmart business. Walmart isn’t going down without a fight. It has innovated in the past on using technologies like data mining. More recently Walmart has been making strategic purchases across the online retail realm. 

    More retail related content here

    Water resistance

    The reality of watch water resistance is that it is usually measured in a pressurised laboratory rig. Five years ago Casio took their Frogman model from the G-Shock range and did the test in open water off the coast of Japan. It shows the reality of the watch being exposed to a depth of 200M. The two most disappointing aspects of this video are:

    • It hasn’t got as much viewer love as it deserves
    • They failed to come across any diakaiju during the dive and we don’t know what Japan’s beloved son Godzilla (ゴジラ Gojira) thinks of the G-Shock range

    Name generator

    Citizenfour the Edward Snowden documentary launched this week, which prompted a lot of NSA product name silliness including too much time spent on the NSA Product Name Generator

    Mascots

    The people at Rocket News have come up with a new take on the Japanese mascot meme with Hard Ku**mon. More here. Japan seems to have mascots for everything as a way to engage consumer attention. The mascots can build up to be big business in their own right and gain international attention. 

    NASA apps

    Finally I have been working my way through NASA’s collection of iPad and iPhone applications, more here. NASA has an amazing range of content. I would also recommend checking out their flickr accounts for high quality imagery.

  • Yahoo stock + more things

    Yahoo Stock Crashes As Alibaba IPOs – Business Insider – Yahoo stock represents an ideal target to do an LBO and asset strip to pay down the debt. The challenge for shareholders of Yahoo stock is how to minimise

    Ashley Madison Steps Up Search For Asian PR Support | Holmes Report – they are banned in South Korea and Singapore. Thailand would likely be added to the list if Ashley Madison launched there

    Logistics: The flow of things | The Economist – explains why e-railers are building their own logistics networks (paywall)

    Dude, where are my socks? | the Anthill – great story about a small TaoBao reseller

    Bits Blog: Net Neutrality Comments to F.C.C. Overwhelmingly One-Sided, Study Says | New York Times – paywall

    Apple – Privacy – interesting that Apple didn’t do this sooner

    Peter Thiel Says Computers Haven’t Made Our Lives Significantly Better | MIT Technology Review – Peter Thiel often comes across as a bit of a dick but is right on the money with regards the lack of hard innovation and excess of soft innovation

    Single Chinese company owns 60% of world market for tantalum | WantChinaTimes – which is really important for electronics manufacture

    Move over Hong Kong, here comes…Chengdu? | SCMP – huge economic growth in Chengdu which is viewed as an important city due to its proximity to the western edges of China which are the current high growth areas

    Smartphone stress in Coolpad cuts, China Mobile ‘naked’ strategy | SCMP – bottom end of market suffering with Coolpad laying off 1,000 employees

    Why news extortion is so hard to uncover | China Media Project – not just a Chinese problem, look at the uncomfortable aspects of media power with NewsCorp / News Int’l

    Clamshells Gets Smart | CSS Insight – could we see a return of clamshell devices?

    Facebook Is Hiding Important Information – Business Insider – nothing new pointing out yet again that mobile app adverts count for a significant amount of their revenue sales

  • Wearable devices

    The Apple Watch launch gave me a chance to go back and revisit the development of wearable computing and my experience with wearable devices.

    Wearable computing had it’s genesis in academic research; some of it government funded. For instance DARPA had a hand in the US Army Land Warrior programme. France has it’s FÉLIN programme and Germany IdZ. All the programmes sought to provide soldiers with location data  and in communication with their colleagues.  Unsurprising  key issues for the soldiers involved included:

    • Weight
    • How cumbersome the equipment was
    • Battery life
    • Reliability / robust product design
    • Value of information provided

    It is worth bearing in mind these criteria when thinking about wearables in a consumer context.  SonyEricsson’s LiveView remote control for Android handsets launched the current spurt in ‘smart’ watches. Sony made a deliberate decision to position the LiveView as an augmentation to the smartphone. Think of it as a thin client for your wrist.

    Samsung and Apple in some of their communications have looked to muddy the water in the way that they presented their devices, despite the fact that both of them rely on the smartphone  in a slightly more sophisticated way than LiveView.

    Much of the early drive in wearables has been around health and fitness where the likes of Nike and Jawbone reinvented the kind of service provided to dedicated fitness enthusiasts by the likes of Polar and Suunto. These devices are primarily about simplification of design to democratise the technology.

    By contrast Samsung and Apple have a greater ambition for their devices in terms of the what they can do. I don’t know what the killer app is for a general purpose device and I suspect neither do Apple or Samsung.

    Wearables are not particularly robust by design. I have had three Nike Fuelbands fail in 12 months or so. Compare this to the Casio G-Shock and IWC watches that I generally wear. I don’t have to think about wearing my watch; I didn’t worry about washing my hands or stepping in the shower or the swimming pool with it on. You couldn’t do that with a Samsung Gear.

    A second unknown factor is how often consumers would be willing to upgrade a smart watch? When one thinks about the expected price point of Apple’s premium watches, it is similar to the products coming out of Switzerland. The cases and straps are well made, but the price of buying an Omega watch is also about buying into a service centre that will keep the watch going for decades to come. Apple’s iPod Classic barely lasted 13 years. The electronic innards of an iWatch would be built from components that would become obsolete, even if Apple wanted to service them.

    Would Apple compromise with a modular design that could make it easy to swap out smart watch innards in a case as an analogy to having a watch serviced? I don’t think so, if one looks at Apple’s design move over the past decade towards sealed computing appliances: the iPod, the iPhone, the MacBook Air and the Retina MacBook.

    More information
    FÉLIN | Army Technology
    SonyEricsson LiveView remote and the changing face of mobile computing | renaissance chambara