Over the space of 20 years, luxury changed enormously. The Japanese had been a set of new consumers for luxury, but in terms of numbers they hadn’t eclipsed the US as the biggest market for luxury.
China’s ascent into the WTO (World Trade Organisation) made a lot of business people and politicians a lot richer. China challenged the US in terms of luxury market size. On their rise, Chinese consumers changed a lot in their sophistication as they educated themselves on luxury consumption.
These new consumers picked up new traits such as wine drinking. This also meant that luxury goods became new asset classes as Chinese money looked to acquire only the best. Chinese culture in turn impacted luxury design. Chinese new year became more important than Christmas.
Then there was the second generation money. Young rather than old consumers. Consumers who were looking for something less formal, either because they didn’t wear anything but streetwear or they worked in the creative classes rather than the traditional professions and high finance.
The industry had traditionally avoided rap artists and R&B singers, now Jay Z and Beyonce are the face of Tiffanys and Fendi had collaborated with Rihanna.
They no longer wanted to have to wear a jacket and tie to have afternoon tea at the Mandarin. They took an eclectic look more attuned to the Buffalo Collective than Vogue Italia.
You had hybridisation with the street to create a new category of luxe streetwear in a way that also owes a debt to football casual terrace wear and the pain.
Now you have Zegna badge engineering approach shoes from alpine brand La Sportiva and Prada has done a similar thing with adidas’ iconic Stan Smith tennis shoes. Balenciaga with their Speed Sock looks like a mix between Nike’s flyknit football boots and the Nike Footscape sole.
Luxury has traditionally reflected status. Goods of a superior nature that the ‘wrong sort’ of people would never be able to afford. Luxury then became a symbol that you’d made it. In Asian markets, particularly China, luxury became a tool. People gifted luxury products to make relationships work better. It also signified that you are the kind of successful business person that partners could trust. You started to see factory managers with Gucci man bags and premium golfwear to signal their success. Then when the scions of these business people and figures in authority were adults, luxury has become about premium self expression.
Six hundred pairs of Nikes in a custom-built house
The six hundred pairs of Nikes are owned by a Japanese lady who now is head of marketing for Ugg in Japan. Previously she’d spent over 20 years in sales and marketing for Nike. Her house was designed around her shoe collection and the double height ceiling in the room to host the six hundred pairs is worth watching for alone. There are more than six hundred pairs. Some of the stories about the six hundred pairs of shoes are fascinating such as how Nike Air Max 95s were responsible for thefts and muggings in Japan.
Tom Ford
Everyone needs a Tom Ford in their life. From personal life hacks to interior design and grooming all in the space of a few minutes. This sounds as if the interview as done around about the time that Ford was bowing out of his fashion and beauty businesses.
Gibbs SR toothpaste
Along with Close Up and Aquafresh; Gibbs SR toothpaste was one of the toothpastes I remember most from childhood. Unilever bundled it eventually into Mentadent and it was quietly taken off the UK market in 2018.
I didn’t realise that Gibbs SR toothpaste was the first advertisement shown on British television. UK law had changed the previous year allowing for commercial television. The creative behind the ad was Brian Palmer of Young & Rubican (now VML).
So, I was listening to the Uncensored CEO podcast Jon Evans when he had Les Binet and Sarah Carter on. One of them mentioned that the above ad was tested recently and scored top scores. It might be novelty, but is unlikely to be nostalgia that drove this test score. What’s more interesting it that Y&R managed to get the creative so high performing decades before the kind of tools that we have now.
Hyper-reality
Keiichi Matsuda took what Apple would call spatial computing to its logical conclusion in this 7 year old film HYPER-REALITY. There are a number of clever aspects to it. Watch when the device reboots in the supermarket and the glyph wearing criminal who escapes identification by the system.
In reality, hardware will restrict how useable that these products will be. Which is the reason why the Apple Vision Pro looks so cumbersome. More related content here.
John Glenn
Great interview with Mercury and Apollo programme astronaut John Glenn covering different aspects of his experience as an astronaut. We hear how astronauts became so involved in the engineering and safety aspects of the Mercury and Apollo programmes.
My mind cast back to one of the first modules I studied at college. There was a lecture on the role of complaint resolution as part of customer services. The idea was that effective complaint resolution engendered trust in a customer service function and was more likely to increase brand loyalty and recommendation to other people. In reality Ehrensberg-Bass Institute have explored this area in more depth and found that customer penetration is more important than customer loyalty.
US National Archives: Approaching Logan Airport. 05/1973 by Michael Manheim
I suspect that the benefit in complaint resolution is more around a premium brand positioning rather than the business benefits of loyalty. This is an interesting frame to consider AirHelp’s global airline ranking. Unlike SkyTrax that focuses on experience, AirHelp weighs its ranking heavily on complaint resolution.
British Airways came 82nd out of 83 airlines assessed, which won’t be a surprise to anyone who has flown with them over the past four years.
Many airlines that would have a high SkyTrax service ranking, didn’t perform as well on complaint resolution.
So there wasn’t a clear correlation between experience resolving lots of customer complaints or a highly evolved service offering.
Emerging car brands scrutinised by Bloomberg and Grant Thornton | Manufacturer – “Chinese brands are dominating the scene with good products, big screens, and impressive interfaces.” However, the challenge arises when considering pricing, as Chinese EVs like the XPeng’s G9 SUV was 72,000 euros competing against the likes of BMW and Mercedes. So they’re going to find it very, difficult and it’s going to come down to price.” Dean pointed out MG’s success in the UK market was achieved by hitting exactly the right sweet spot in terms of pricing. The MG ZS, the second-best-selling battery electric vehicle in the UK, is priced at an average of £31,000, making it compelling in terms of competitive pricing especially in a country where consumers are not fiercely loyal to specific brands. – interesting reading. The way for Chinese vendors to win would be to have Chinese incentivised lease financing, particularly in a time of higher interest rates a la Huawei in the telecoms markets.
American men are dying younger. – by Richard V Reeves – I just don’t think this can be addressed in the current climate of othering and privilege. It would be like trying to hold a meaningful discussion on immigration a few decades ago.
Xi in Nanning; Shanghai and Beijing real estate tweaks; More Hong Kong bounties; Sim Love | Sinocism – the Hong Kong puts bounty on the head of US citizen who has criticised the Hong Kong government in the US. They are all ethic Chinese. So China and the Hong Kong government think that ethnic Chinese wherever they are should be loyal to their respective administrations – in essence their face is their passport. Not even Israel does something similar with the the world’s Jewish community, or Ireland with our diaspora.
Innovation
Quantum Breakthrough: Caltech Scientists Unveil New Way To Erase Quantum Computer Errors – Researchers from Caltech have developed a quantum eraser to correct “erasure” errors in quantum computing systems. This technique, which involves manipulating alkaline-earth neutral atoms in laser light “tweezers,” allows for the detection and correction of errors through fluorescence. The innovation leads to a tenfold improvement in entanglement rates in Rydberg neutral atom systems, representing a crucial step forward in making quantum computers more reliable and scalable.
Innovation signalling has some similarities with its counterpart virtue signalling in terms of authenticity in terms of behaviour and the projected image. An organisation looks to demonstrate its ‘high degree’ of innovation with actions and projects with the external image firmly in mind. There may be an internal learning, or business benefit to this as well, but the image projected is the main objective.
As I wrote this post a collaboration between Moncler and Adidas dropped putting innovation signalling at its core involving both involving NFTs and AI generated designs and models.
Open Sea has an NFT where the owner gets a Rolex watch on submission of the NFT. This has since been extended into the US market by CRM Jewellers in Miami.
AI has its place for instance, simulating and optimising product design based on physical properties. NASA has used AI for just this purpose in conjunction with additive manufacturing techniques for small production runs of parts needed for the space programme.
It’s not just the luxury sector
This might read like I have been picking excessively on the luxury sector. I use them as exemplars mainly because their examples are so high profile. But there are examples in other sectors. For instance, Walmart partnering with IBM to use block chain to track individual lettuce heads from farm to customer trolley.
There were similar partnerships that IBM hatched with Unilever, Nestlé and Dole Foods as well, but the fruits of these projects were not publicised to the same degree.
You can find similar posts here and this metaverse discussion paper that helps to cut through the blockchain and metaverse hype.
An Outfit to Match Your Chain – Google Drive – Highsnobriety has interviews where these intersect with luxury and fashion. It will be probably handy for a couple of client presentations
The racket sport padel seems to have got the zeitgeist, if not the player numbers yet. We haven’t really seen a surge in sports fads since the 1980s. During that time skateboarding rose from a peak in the late 1970s, to a more stable underground sport that we have today. The closure of a squash racquet factory in Cambridge, saw the sport globalise manufacture and playing. In a few short years rackets went from gut strings and ash wood frames to synthetic strings and carbon fibre composite rackets. It was as much a symbol of the striving business man as the Filofax or the golf bag. Interest was attracted by a large amount of courts and racket technology that greatly improved the game.
Squash had its origins in the late 19th century and took the best part of a century to reach its acme in the cultural zeitgeist. Skateboarding started in the late 1940s and took a mere 30 years to breakout. Padel falls somewhere between the two. Padel was invented in 1969. But it took COVID-19 to drive its popularity in Europe and North America.
There is a new world professional competition circuit for 2024. And it has attracted the interest of court developers looking to cater to what they believe is latent consumer demand.
Finally, you can get three padel courts in the space for one tennis court. More on the padel gold rush from the FT.
The challenge is if padel is just a fad, or has it longevity? Skateboarding is popular, but many councils didn’t see the benefit of supporting skate parks built in the 1970s around the country. Squash still has its fans but doesn’t have the same popularity that it enjoyed in the 1980s.
What’s it like being a Disney adult? – The Face – this is much more common in Hong Kong, but then people had annual passes to go there. I found it interesting that The Face othered it as a sub-culture
Vittles Reviews: There Is Always Another Province – Province-chasing isn’t just a Western phenomenon; China is still so vast that when the barbecued food of Xinjiang, one of China’s border provinces, showed up in a former sausage shop on Walworth Road at Lao Dao, it didn’t need to open to the general public for months, choosing only to take bookings via Chinese social media. The paradox is that the success of regional Chinese restaurants has created a Western audience which wants more, but that same success has allowed these restaurants to bypass those customers altogether
Culture
Television: one of the most audacious pranks in history was hidden in a hit TV show for years. – Watch enough episodes of Melrose Place and you’ll notice other very odd props and set design all over the show. A pool float in the shape of a sperm about to fertilize an egg. A golf trophy that appears to have testicles. Furniture designed to look like an endangered spotted owl. It turns out all of these objects, and more than 100 others, were designed by an artist collective called the GALA Committee. For three years, as the denizens of the Melrose Place apartment complex loved, lost, and betrayed one another, the GALA Committee smuggled subversive leftist art onto the set, experimenting with the relationship between art, artist, and spectator. The collective hid its work in plain sight and operated in secrecy. Outside of a select few insiders, no one—including Aaron Spelling, Melrose’s legendary executive producer—knew what it was doing. The project was called In the Name of the Place. It ended in 1997. Or, perhaps, since the episodes are streamable, it never ended
Rode acquire Mackie | Sound On Sound – this is big for podcasters, but also for artists that record in their own studios. Mackie mixers have powered the home grown set-ups of artists like The Prodigy, The Crystal Method, Brian Eno, Daft Punk and Orbital.
Health
China e-cigarette titan behind ‘Elf Bar’ floods the US with illegal vapes | Reuters – In the United States, the firm simply ignored regulations on new products and capitalized on poor enforcement. It has flooded the U.S. market with flavored vapes that have been among the best-selling U.S. brands, including Elf Bar, EBDesign and Lost Mary. In the United Kingdom, by contrast, Zhang has complied with regulations requiring lower nicotine levels and government registration while building an unmatched distribution network — and driving a surge in youth vaping
Hong Kong’s first ‘patriots-only’ district council poll reflects political tale of two cities, as some eagerly rush to vote and others shy away | South China Morning Post – Hong Kong on election day splits into two camps, with one eager to vote out of civic duty and others giving polling stations wide berth over lack of political diversity. ‘I thought more people would come and vote because there has been more publicity,’ one elector says after discovering sleepy atmosphere at local polling station – the question is will Beijing take anything from this voter turn out? Does it signal suppressed but indignant separatists, or Hong Kongers who are more focused on prosperity and weekend Netflix? If they suspect the former then the security situation is likely to get more dire
Inside Louis Vuitton’s Hong Kong spectacle | Vogue Business – While Hong Kong is gradually recovering from the pandemic lockdowns, growth in Mainland China is slowing. According to HSBC estimates, luxury sales there are expected to grow 5 per cent in 2024, a sharp deceleration compared with 2023’s projected 18 per cent.
Over the past few years we’ve seen a plethora of watch registry platforms spring up. There have been a number of reasons for this happening:
European Union regulations
Business processes
Crime
European Union regulations
The European Commission Health and Digital Executive agency have been championing the idea of digital product passports across a range of sectors including textiles and various manufactured goods. This includes:
Electrical and electronic equipment
Batteries
Food waste
Textiles
Packaging and packaging waste
Even if a watch is mechanical in operation and doesn’t come with a sewn strap, it still comes with packaging. Digital product passports mean that watchmakers end up with a watch registry service almost by default for newly manufactured watches.
The EU digital product passport sits at the intersection of a number of EU related policies including the Ecosystem for Sustainable Products regulation and the Cyber Resilience act. The focus on sustainability is designed to facilitate a circular economy of manufactured, serviced and recycled materials. Having a product’s documentation follow it through its life helps prevent fraud and regulatory non-compliance in a similar way to animal passports as part of the common agricultural policy. It isn’t perfect but it makes criminal activities harder to do and easier to uncover. For such a system to work, it would need to resist the efforts of bad actors like Russia.
There are secondary benefits to the digital product passport including inserting friction in the global trade of products made outside of the EU for importation into the trading bloc, such as fast fashion items.
Luxury items, by their nature have less to worry about, but given their high value, at a future date analysing watch registry data may help understand and intercept money laundering schemes.
There have been existing watch registry players for instance The Watch Register which is a spin-off of the Art Loss Register.
Business processes
As well as using the digital product passport for regulatory purposes and a watch registry. Digital product passports allow product traceability to facilitate:
Manufacturing including quality control and quality assurance
Service and repair
Customer relationship management
Product recycling or remanufacture
Proof of authenticity throughout the life of the product, provided as a watch registry function
Crime
Non manufacturer related platforms have been very upfront about their concern to help combat watch thefts that seems to have surged. Between 2021 and 2022 luxury watch thefts in London surged over 40 percent. London as a global city has rapidly built a reputation for itself as a centre for watch thefts. It has been suffienctly out of control that a luxury auction house and secondary market dealers have been warning prospective and existing customers of the crime risk. The idea is that by having traceable ownership of timepieces in a watch registry, the stolen watches would be harder to fence and would likely be seized when submitted for service, repair or resale.
For secondary dealer watch related fraud has also been an issue with a high profile allegations against Anthony Farrer aka The Timepiece Gentleman (TPG).
The Watch Register
The Watch Register was founded in 2016. For a 20 percent fee, they will store the details of a stolen watch. Watch dealers then check inventory that they are about to receive against the their database. This is problematic for a number of reasons:
You can’t register your watch unless it’s been stolen.
Police are now reluctant to provide a crime number to watch thefts, which you need to register your watch.
There’s a 20 percent fee for registration
The watch, its box and papers may have all been stolen. Which might make having the watch number to hand all the more difficult.
Reviews on watch forums of the service have been mixed. Given the forthcoming regulations coming through The Watch Register is likely to be relegated only to older watches and its 20 percent commission fee looks expensive versus both manufacturer offerings and Digital Watch Vault.
Blockchain and Watch registry
Some of these services have adopted blockchain as their technology stack of choice. I am sceptical of blockchain as a technology in general due to its relatively slow transaction rate compared to relational databases and high speed payment networks operated by the likes of Visa, Mastercard and American Express.
Arianee digital passport
Arianee is a SaaS business and a governing body for a protocol. It offers digital passport and membership services that are used by luxury fashion brands, luxury retailers and beauty brands. Several watch brands have adopted Arianee’s digital passport offering. The product is white labelled and different brands might use different functions, but it is based on top of a block chain technology stack.
Audemars Piguet
Breitling
MB&F
Panerai
Roger Dubuis
Vacheron Constantin
Breitling was the first of the brands to launch its digital passport service in 2020, Panerai rolled their version out in October 2023. There isn’t cross-brand interoperability to make a registry of registries. They all seem to operate as ‘shards’ or instances.
Aura digital product passport
Aura is an LVMH led consortium for the deployment of blockchain based solutions focused not he luxury sector. Other luxury groups including Richemont and Prada Group are members. Much of the use has focused on luxury fashion brands like Loro Piana and Prada. Cartier is also involved and the service is pitched at luxury watch makers. Watchmakers involved include
Bulgari
Cartier
Chopard
H Moser
Hublot
Like Arianee there isn’t cross-brand interoperability for the watch registry function.
Digital Watch Vault
Digital Watch Vault is a platform that has been put together by individuals involved in the secondary market for watch. There is no charge to submit the details of your watch.
Digital Watch Vault is a new service. It has a number of high profile advocates as well as some detractors.
