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  • Complaint resolution + more things

    Complaint resolution

    My mind cast back to one of the first modules I studied at college. There was a lecture on the role of complaint resolution as part of customer services. The idea was that effective complaint resolution engendered trust in a customer service function and was more likely to increase brand loyalty and recommendation to other people. In reality Ehrensberg-Bass Institute have explored this area in more depth and found that customer penetration is more important than customer loyalty.

    Approaching Logan Airport
    US National Archives: Approaching Logan Airport. 05/1973 by Michael Manheim

    I suspect that the benefit in complaint resolution is more around a premium brand positioning rather than the business benefits of loyalty. This is an interesting frame to consider AirHelp’s global airline ranking. Unlike SkyTrax that focuses on experience, AirHelp weighs its ranking heavily on complaint resolution.

    British Airways came 82nd out of 83 airlines assessed, which won’t be a surprise to anyone who has flown with them over the past four years.

    Many airlines that would have a high SkyTrax service ranking, didn’t perform as well on complaint resolution.

    So there wasn’t a clear correlation between experience resolving lots of customer complaints or a highly evolved service offering.

    Beauty

    Asia’s beauty triangle and why L’Oréal wants to harness it to ‘uncover the future’ | Cosmectics Design Asia – focus on the ‘beauty triangle of China, Japan and Korea for innovation

    Consumer behaviour

    The Strength of Weak Ties by Mark S. Granovetter – written back in 1973 and still just as valid.

    Energy

    Emerging car brands scrutinised by Bloomberg and Grant Thornton | Manufacturer“Chinese brands are dominating the scene with good products, big screens, and impressive interfaces.” However, the challenge arises when considering pricing, as Chinese EVs like the XPeng’s G9 SUV was 72,000 euros competing against the likes of BMW and Mercedes. So they’re going to find it very, difficult and it’s going to come down to price.” Dean pointed out MG’s success in the UK market was achieved by hitting exactly the right sweet spot in terms of pricing. The MG ZS, the second-best-selling battery electric vehicle in the UK, is priced at an average of £31,000, making it compelling in terms of competitive pricing especially in a country where consumers are not fiercely loyal to specific brands. – interesting reading. The way for Chinese vendors to win would be to have Chinese incentivised lease financing, particularly in a time of higher interest rates a la Huawei in the telecoms markets.

    Honda will cease production of its first EV e car after dismal sales | The Asahi Shimbun: Breaking News, Japan News and Analysis

    Ethics

    Bee Respect: Guerlain – interesting full-featured sustainability policy

    Staff rebel at consultancy behind VW review of Xinjiang rights abuse | FT – Volkswagen using sketchy data practices, haven’t we heard this somewhere before?

    Finance

    China Turns the Tables on Wall Street – WSJ – I am not surprised, just wait until they see how Chinese overseas debt is handled let alone 3rd world sovereign debt

    FMCG

    China overtakes US as branded coffee shop capital of the world | Starbucks | The Guardian

    Health

    American men are dying younger. – by Richard V Reeves – I just don’t think this can be addressed in the current climate of othering and privilege. It would be like trying to hold a meaningful discussion on immigration a few decades ago.

    How Taiwan’s disease detectives are keeping tabs on China | Telegraph Online

    Hong Kong

    Xi in Nanning; Shanghai and Beijing real estate tweaks; More Hong Kong bounties; Sim Love | Sinocism – the Hong Kong puts bounty on the head of US citizen who has criticised the Hong Kong government in the US. They are all ethic Chinese. So China and the Hong Kong government think that ethnic Chinese wherever they are should be loyal to their respective administrations – in essence their face is their passport. Not even Israel does something similar with the the world’s Jewish community, or Ireland with our diaspora.

    Innovation

    Quantum Breakthrough: Caltech Scientists Unveil New Way To Erase Quantum Computer ErrorsResearchers from Caltech have developed a quantum eraser to correct “erasure” errors in quantum computing systems. This technique, which involves manipulating alkaline-earth neutral atoms in laser light “tweezers,” allows for the detection and correction of errors through fluorescence. The innovation leads to a tenfold improvement in entanglement rates in Rydberg neutral atom systems, representing a crucial step forward in making quantum computers more reliable and scalable.

    Luxury

    LVMH takes VivaTech 2023 visitors on a journey in its Dream Box and LVMH Court – LVMH

    Suntory to double prices for premium whiskies in April | The Asahi Shimbun: Breaking News, Japan News and Analysis

    South Korea’s Coupang to acquire online luxury retailer Farfetch | FT

    Marketing

    The best of the Jay Chiat Awards: Campaigns that broke habits and reframed perceptions | WARC

    Panadol chief marketer: How healthcare is ‘hotting up’, consolidating agency partners and why purpose can go ‘too far | Campaign Asia – rational for not spreading agency spend ‘too thin’ which explains holding company partnerships

    Media

    What the Epic vs Google case means for content | Ian Betteridge – well worth reading

    Online

    Meta forced to apologise to Qatari billionaire over crypto scams | FT

    TikTok car confessionals are the new YouTube bedroom vlogs | TechCrunch – a combination of factors going on here. Here’s my top hypotheses:

    • It is supposed to look ‘off-the-cuff’. I guess the keyword in that sentence is supposed.
    • It feels less structured and less staged than the YouTube bedroom trope.
    • Its a half-way house between being confident enough to film in public and filming in your bedroom.
    • Many cars have smartphone stands, or have owners who have installed them.
    • Cars offer some benefits in terms of acoustics. This would be particularly important if the content creator lives in a multiple occupancy household.

    WordPress founder Matt Mullenweg asked people to blog as a way of celebrating his 40th birthday.

    Retailing

    Brands are blaming Temu & Shein for poor business performance | Modern Retail – you probably have a problem with marketing and communicating value if this is the case.

    Technology

    What leading Apple-in-the-enterprise execs expect in ’24 | Computerworld

    GV Co-Leads Funding Round for Photonic Computing Startup Lightmatter – Bloomberg

    Web of no web

    How Meta’s New Face Camera Heralds a New Age of Surveillance – The New York Times

    Wireless

    6G: network operators want profitable returns on 5G first | FT

  • CNY 2024

    What is CNY 2024

    CNY 2024 or the Chinese new year is celebrated across east and south east Asia as it marks the new year according to the lunar calendar. It is as important an advertising spot as Christmas in the UK or the Super Bowl advertising slots in America.

    This Saturday marks the new year. This year is the year of the dragon, it is a time for family and for cementing relationships through gift giving. Packaging and promotions will lean heavily on red, gold or yellow colours signifying good luck and general positive vibes.

    The packaging can often be very ornate as this example by Shanghai design agency The Orangeblowfish for client Chow Sang Sang shows.

    In many small businesses red or Christmas decorations are often left up and enhance the lunar new year decorations. Corporate florists will bring in miniature orange trees that are also a symbol of the season. (Pro-tip, don’t try one of the fruit).

    Given it’s such an important time in the marketing calendar, you see some of the most creative campaigns conducted in the region. Here’s a sampling of this year’s advertisements broken down by country.

    China

    China’s ‘Galapagos Syndrome‘ social platforms mean that it’s really hard for me to share campaigns with you here. In addition, many of the main advertising agencies no longer seem to share their work on more accessible platforms in the west any more. Each year it becomes harder to write a post like this. It’s almost like they’re ashamed of it.

    Amushi

    Food brand Amushi worked with Leo Burnett on an advert that conveys the main elements of new year celebrations. You need to watch it on Campaign Asia.

    Apple

    Apple has done some really interesting Chinese new year films documenting different aspects of Chinese new year and this focuses on the trials of childhood and the magic of new year. The protagonist is ‘Little Garlic’, a young girl with special shape-shifting powers.

    Coca-Cola

    By January 2nd, Coca-Cola already had year of the dragon cans for sale in Beijing. They created a mini-film around a family gathering, but its on WeChat. Contact me if you would like me to share it in-app with you.

    Lululemon

    I am guessing that Lululemon’s campaign was planned to be running across Mandarin-speaking markets as well as appealing to Asian Americans. The theme of spring is an analogue for the new year, but it is a celebration of traditional Chinese culture rather than lunar new year traditions per se. Michelle Yeoh is Malaysian but has global recognition amongst Asian cinema fans and her Hollywood appearances.

    The problem is that Lululemon has fallen foul of Asian Americans and this ad might have its media spend pulled outside Asia? If it happens it would be a shame, as this is the most ‘high concept’, artistic and cinematic of the ads that I have watched so far.

    Nike

    Nike in partnership with Wieden + Kennedy Shanghai have been turning out high quality Chinese New Year adverts for a number of years now and this year was no exception. It took me so long to get a copy of it, that it almost missed going into this post.

    If you have been in a rush to do your Christmas shopping you can empathise with the struggle of getting ready for lunar new year and the vignettes are really nicely done.

    Prada

    Prada did a photo shoot which is shared on Sina Weibo microblogging platform. The photographs were designed to emulate the classic mid-century elegance of Wong Ka wai’s film In The Mood For Love. This also ties into the popularity of Wong Ka wai’s recent mainland Chinese TV series Blossom set in Shanghai during the early 1990s that is similarly visually rich.

    prada cny 2024

    Hong Kong

    Hong Kong usually doesn’t have a rich source of lunar new year video advertising. You will see print and poster ads though as sales promotions are the main driver of marketing activities.

    Coca-Cola

    Coca-Cola HK

    Coca-Cola Hong Kong went with really short takes, a celebration, fireworks, a branded giveaway and dragon-branded cans make it feel as if the creative was literally dialled in. Where’s the magic that’s integral to the brand?

    Watsons

    Hong Kong’s ubiquitous pharmacy and beauty care retailer has a brief ad promoting their new year sales promotions and the potential to win a Mofusand co-branded ‘Jenga’-style game – which would be ideal when you have young family members over for CNY 2024.

    Their associated web page has promotional price offers containing 688 which its considered to be lucky.

    Happy Beautiful Year | Watsons Hong Kong

    Macau

    Macau government tourist board

    I am not even going to try and explain what you are about to see. It’s special. But once you watch it, it can’t be unseen. I will leave it at that.

    Malaysia

    Astro

    Astro is a Malaysian satellite TV and OTT broadcaster. As is common with other media businesses in Hong Kong and Singapore they rolled out a song to celebrate Chinese new year. This video showcases their varied broadcast talent.

    Cetaphil

    Cetaphil is a range of skincare products from Galderma. Chinese new year means looking your best, including new clothes. This combined with gifting is why the holiday makes so much sense for Cetaphil.

    Coca-Cola

    Coca-Cola made use of high profile 3D OOH spaces such as this one in Malaysia with a very traditional dragon motive. It’s nicely executed and fits into the magic of the brand.

    https://youtube.com/shorts/pzkmtDpb–Y?si=CbofAjMddntIdF7n

    Eu San Yang

    Eu San Yang is a traditional Chinese medicine retailer originally from Malaysia, that now has branches in Hong Kong, Macau and Singapore. It’s advert talks about relationships particularly assumptions like ‘I thought’ or ‘I took for granted’. Click the link, as they aren’t allowing embedding. It touches on the tension between tradition and modernity that is generational and is quite meta in the way it references lunar new year adverts as a popular trope in the dialogue between father and son.

    Loong Kee

    Malaysian dried meat brand Loong Kee put together a music video featuring ethnic Chinese influencers and celebrities.

    Mr DIY

    Mr DIY is kind of like Homebase or Wilkinsons but with an extended product range. Their film has a Christmas Carol type transformation to it. I’ll leave it at that for you to enjoy.

    This comedy clip explains the universal insight above really well.

    Pepsi: Finish The Unfinished

    Pepsi’s campaign is built around the insight that during new year meals and celebrations there are lots of partly finished cans of drinks left around. The idea of finishing something is an important part of Chinese new year, echoed in the series of Hong Kong family entertainment films released for the new year called ‘Alls Well That Ends Well‘. The original film was released in 1992 featuring Maggie Cheung, Leslie Cheung and Stephen Chow – and spawned seven sequels. The advertisement connects with a gold cup giveaway that is also tied into this the theme of ‘finish the unfinished’.

    Petronas

    Malaysian government-owned energy company Petronas promotes its corporate brand with a short film that riffs on the harmony of Chinese new year. They were careful to cast talent from the countries three main ethic groups: Malays, Chinese and South Asians.

    Tune Talk

    Malaysian mobile provider Tune Talk focuses on filial piety and the high level of change that’s signified by the Dragon in the horoscope. At first when I saw the ad I thought that it would be warning about online scams, but the story is much more straight forward. It’s fun and high energy, just what you need for lunar new year.

    Watsons CNY 2024 campaign – Enter The Dragons

    Watsons is part of AS Watson, the retail arm of CK Hutchison Holdings and the owner of Superdrug. They have their own branded pharmacy stores with a large range of beauty products throughout China, Dubai, Indonesia, Hong Kong, Macau, the Philippines, Qatar, Saudi Arabia, Thailand, Ukraine, Vietnam and Malaysia as you can see.

    Yee Lee

    Yee Lee is a Malaysian manufacturing and packaging company – imagine an analogue of Unilever and Tetrapak. Their products include food, bottled water, oral care, household cleaners, and industrial products. It also manufactures corrugated cartons and aerosol cans for a wide range of customers. The music video is notable for its use of rap lyrics. Also, notice how the cast is older than Loong Kee’s music video.

    Yeo’s

    Yeo’s is a local FMCG brand with a range of products including drinks, teas, instant noodles, canned food sauces and dairy products. Every household has some Yeo’s products in the pantry or the fridge. This advert neatly captures the stress and joys of new year celebrations.

    Singapore

    Mediacorp

    Mediacorp is a Singapore government-owned commercial media company that would be analogous to the BBC in terms of the media footprint, and Channel 5 in the way it takes advertising. Chinese new year songs are a thing, with new ones launched each year. Mediacorp’s song is also an advertisement for its talent and the company’s OTT service – kind of equivalent to BBC Sounds and iPlayer.

    SingTel

    Singapore’s dominant telecoms provider SingTel have a reputation for delivering high quality Chinese New Year ads and this year was no exception. This time the ad focuses not only on reunion, but also remembering those people who we can no longer enjoy CNY 2024 with Mr DIY’s campaign we see greater than expected evolution of a senior citizen.

    Taiwan

    7-Eleven

    Convenience store 7-Eleven created a 30-second spot to promote its range of Chinese new year products.

    Here are the examples that I found in previous years:

    2023

    2021

    2020

    2019

    The sales pitch

    I work alongside Craft Associates and together have helped a number of clients including Oxford Nanopore Technologies on their successful China GTM approach and SK-II on their content strategy for Hong Kong. I have also worked with the team to help advise Chinese enterprises on going international over the years in the consumer technology space.

    Whether you want to advertise to a Chinese audience, or advertise a breakfast cereal to people in Wolverhampton, you can contact us here.

    More on what I have done to date here.

  • Innovation signalling

    What is innovation signalling?

    Innovation signalling has some similarities with its counterpart virtue signalling in terms of authenticity in terms of behaviour and the projected image. An organisation looks to demonstrate its ‘high degree’ of innovation with actions and projects with the external image firmly in mind. There may be an internal learning, or business benefit to this as well, but the image projected is the main objective.

    How to Complete Label’s Fashion Challenge in Animal Crossing: New Horizons

    As I wrote this post a collaboration between Moncler and Adidas dropped putting innovation signalling at its core involving both involving NFTs and AI generated designs and models.

    Open Sea has an NFT where the owner gets a Rolex watch on submission of the NFT. This has since been extended into the US market by CRM Jewellers in Miami.

    AI has its place for instance, simulating and optimising product design based on physical properties. NASA has used AI for just this purpose in conjunction with additive manufacturing techniques for small production runs of parts needed for the space programme.

    It’s not just the luxury sector

    This might read like I have been picking excessively on the luxury sector. I use them as exemplars mainly because their examples are so high profile. But there are examples in other sectors. For instance, Walmart partnering with IBM to use block chain to track individual lettuce heads from farm to customer trolley.

    There were similar partnerships that IBM hatched with Unilever, Nestlé and Dole Foods as well, but the fruits of these projects were not publicised to the same degree.

    You can find similar posts here and this metaverse discussion paper that helps to cut through the blockchain and metaverse hype.

    More information

    Dior takes its Chinaverse presence to new heights with second virtual showcase | Digital | Campaign Asia

    How the metaverse downturn is benefitting digital designers | Vogue Business

    Kim Jones designs skins and vintage car for Dior’s gaming debut | Vogue Business

    Inside The Metaverse Strategies Of L’Oréal And LVMH | The Drum

    Meta’s new digital fashion marketplace will sell Prada, Balenciaga and Thom Browne | Vogue Business

    When it comes to Roblox, Gucci is not playing around | Vogue Business

    Gucci Town Lands on Roblox With Activities and Shopping Experiences – Robb Report and Gucci Cosmos Land brings physical heritage to the metaverse | Vogue Business – on The Sandbox

    VR Experience for Santos de Cartier Launch – Virtual Reality Marketing

    Cartier Plugs into VR to Sell Historical Watch Story to China | Jing Daily

    LVMH’s Arnault is wary of the metaverse “bubble”. Should luxury be? | Vogue Business

    Marni introduces digital fashion with new virtual world | Vogue Business

    Tiffany’s Alexandre Arnault joins the NFT Cryptopunks community | Vogue Business

    Roblox earnings: Why enticing brands is key to the future of the metaverse platform – Digiday

    What fashion week looks like in the metaverse | Vogue Business

    Luxury brands are ditching KOLs for virtual influencers in China: how Alexander McQueen, Dior and Prada are turning to digital avatars and AI idols to woo millennials | South China Morning Post

    An Outfit to Match Your Chain – Google Drive – Highsnobriety has interviews where these intersect with luxury and fashion. It will be probably handy for a couple of client presentations

    NASA Turns to AI to Design Mission Hardware | NASA.gov

    From Farm to Blockchain: Walmart Tracks Its Lettuce – The New York Times

    Walmart and 9 Food Giants Team Up on IBM Blockchain Plans | Fortune.com

  • Technonationalism

    Technonationalism as a term has started to spring up in Chinese policy discussions regarding technology trade with the US and China.

    Technonationalism origins

    Technonationalism is a term used by economist Robert Reich in 1987 to describe the relationship between technology and national security. Reich used the term in an article that he wrote for The Atlantic. It originally referred to the intervention of the Reagan administration in the United States to prevent the acquisition of Fairchild Semiconductor by Japan’s Fujitsu. Reich felt that the Reagan administration mis-understood the the technology problems faced by the US and blocking the Fujitsu-Fairchild deal was the wrong thing to do.

    Fairchild Semiconductor
    Elkor Labs photo of Fairchild Semiconductor exhibition stand.

    The China effect

    In English language usage, it started to be mentioned in publications as far back as 1969 and seems to have had two distinct peaks. The first was from the Brezhnev-era Soviet Union through to 1990. The second peak coincides with China’s rise.

    techno-nationalism

    From a Chinese perspective, strategic conflicts between major powers have revitalised the concept in the international political arena. Of course, this ignores China’s own actions and their perceptions by other countries:

    Today, the competition between China and western democracies is focused on critical materials like pharmaceuticals and a range of strategically important advanced technologies.

    These sectors include:

    • Electric vehicles (or as they are called in China new energy vehicles)
    • Drones, virtual reality,
    • Various type of machine learning ‘artificial intelligence’
    • Big data and data mining
    • Robotics and automation
    • 5G networks
    • The Internet of Things (IoT),
    • Synthetic biology

    This conflict is considered more severe than the US – Japanese semiconductor trade friction of the 1980s. But Japan and the US were largely aligned from a political, defence and economic perspectives during this time.

    The technology related to disputed sectors are seen as key to the next generation of defense systems, industrial capabilities and information power China and western democracies.

    Neo-liberalism & technonationalism

    This implies that economics is an extension of defence rather than completely separate, as implied by the western neo-liberal laissez-faire approach to globalisation. This places company leadership dead set against the wider interest of their own western countries. During the cold war with the Soviet bloc western companies were much better aligned with their country’s interests.

    Palmer Luckey’s Anduril represents a notable exception in Silicon Valley and its attitude is remarkably different to the likes of Apple or Microsoft.

    Post-war Asian miracle model

    While technonationalism as a term was given voice in the mid-1980s, one could consider the directed economy efforts by the likes of MITI in Japan and its counterparts in Taiwan and South Korea as being technonationalist in nature.

    From this perspective, technonationalism played a crucial role in post-World War II economic and industrial policies, fostering domestic industries, promoting scientific and technological innovation. These polices propelled Japan to become a global technological power. Korea took a similar tack with Park Chung Hee’s compact with the chaebols and the Taiwan government was crucial in the roots of Taiwan’s dominance in semiconductors.

    Back to the present

    The current increase in technonationalism by China and western democracies means that international trade in many fields will continue to change due to national security concerns evolve. This is often masked in language such as de-risking, de-coupling and de-globalisation.

    More related content here.

    More information

    警惕日本的技术民族主义

    The Rise of Techno-Nationalism | The Atlantic

    Is ‘Made in China 2025’ a Threat to Global Trade? | Council for Foreign Relations

    Chip War by Chris Miller

    How Asia Works: Success and Failure in the World’s Most Dynamic Region by Joe Studwell

  • FOOH (and John Holmes)

    The inspiration for this post on FOOH (fake out of home advertising) was Ryan Wallman’s marketing predictions for 2024 on LinkedIn. In particular two of his five predictions

    2. Someone will post a viral ad that is a) fake and b) terrible. Hundreds of people will comment: ‘Genius!”

    5. Marketers will try to emulate the success of Barbie but will completely misconstrue its relevance to their brand, culminating in a series of fucking stupid and totally unsuccessful stunts.

    Ryan Wallman

    As with many marketing predictions, they are equally applicable for 2023 as well as next year (and probably several years on).

    These two particularly resonated with me, due to the current trend of FOOH. This is where a creative agency has put together photography or video showing an out of home execution that doesn’t exist.

    These aren’t concepts that have been mocked up for a client to show them how indicate how their campaign would look when activated. Or as a creative calling card by an agency or team to catch the eye of a new client a la the famous Volkswagen Polo car bomb advert which leaked out on to the general public.

    Instead, they are created with the express intent with fooling a good deal of the public that the execution is real. In the case of Maybelline, it was pushed out on third party influencer accounts on TikTok and YouTube as ‘truth’.

    Other examples

    The Popeyes and Truff collaboration campaign can be seen here. British Airways mocked up a billboard at the Glastonbury festival, but wouldn’t have been able to buy the space even if it wanted to.

    The Independent were fooled by Jacquemus with these FOOH-ed giant handbags. It is particularly interesting that a mainstream news media channel was fooled.

    And I find that troubling for a number of reasons. And let’s illustrate this through a quick thought experiment.

    The John Holmes thought experiment

    You probably don’t know me, I am an overweight white male with a shaven head and distinctly average in every physical way.

    A quick John Holmes primer

    John C Holmes via Wikipedia

    The late Mr Holmes was taller than me. He was an army veteran and then worked a number of blue collar jobs from ambulance driver to factory worker and forklift truck driver. He eventually hit a patch of unemployment and agreed to do nude modeling and appear in pornographic films. At the time these films were closely linked with organised crime in the US. Times things changed. During the early 1970s the industry saw a golden age where porn films became mainstream culture. Roger Ebert reviewed these films for the Chicago Sun-Times and his peers did similar at the likes of the New York Times.

    Holmes became a popular culture figure and his name spread far wider than the viewership of his films. Mark Wahlberg’s character in Boogie Nights is heavily influnced by John Holmes. He was famous for his penis size.

    For the latter part of his adult life he was an addict, which affected his ability to work. The movie Wonderland dramatises a low point in Holmes life and his association with murder of the Wonderland drug gang.

    Back to the thought experiment

    By some strange incident, a video of me stepping out of the shower and then putting a towel happens to be made. A creative chum decides to make lemonade from these lemons and uses <insert generative AI video tool du jour here> to create a realistic looking, but fake, appendage.

    Nothing has changed, I am still as I introduced myself earlier, distinctly average in every physical way. Then I add it to a dating profile. In my opinion it would be both unedifying and distinctly dishonest. This is what brands are doing when they create FOOH campaigns to generate social currency (virality, talkability etc).

    Authenticity

    These videos and photos are demonstrations of creative craft and creativity, but good judgement asks not only can something be done, but should it be done. It’s often not part of an ad format that makes it clear that the image isn’t ‘real’ and there is no ‘wink-wink’ moment to bring the audience in on the truth. This isn’t ‘truth well-told’ as advertising as McCann the advertising agency would have put it.

    Brands step across the line of believability, inevitably letting consumers down.

    Authenticity vs. fakery

    While FOOH showcases the incredible capabilities of CGI and digital storytelling, so do 3D digital billboards. 3D billboards do it in a more honest, authentic and entertaining way. The Air Max Day billboard campaign in Tokyo would be genuinely memorable, creating a sense of wonder and generate talkability.

    By comparison FOOH is a fiction cosplaying as reality. FOOH raises questions about the authenticity of the brand experience itself. Advertisers push the boundaries of what is possible with a minimum spend. These simulations of awe-inspiring moments dilute the credible real-life experiences we’ve come to appreciate. Authenticity is a pivotal factor in establishing trust between a brand and its audience. What does it say about the brand as a corporate citizen, when they are normalising fraud, lies and astro-turfing on social platforms? We have enough problems in the media eco-system already, without brands making it worse. FOOH can be seen as a manifestation of brand sociopathy.

    More related content can be found here.