Links of the day

reframing the luxury brand :: Influxinsights

Stat Shot: iPhone Users Are App-Hungry

twitter: the reality behind the numbers

10 linkbait strategies to build links and drive traffic | Blog | Econsultancy

Stop Phoul Play – Get The Facts On Phorm – Phorm does a Wal-Mart get-the-facts type site. It makes good sense from a PR perspective due the nature of their determined detractors

Whatever Happened to the Top 15 Web Properties of April, 1999? | Technologizer

Twitter’s Audience Has a ‘No Return’ Policy

In Recession, Teens Cutting Back on Food, Still Buying DVDs – Advertising Age – News

Convince The Curmudgeon – nice thinking about selling social media to clients

Fake Phones In China Account For 20 Percent Of Sales | mocoNews

伍拾陸 minus 壹 dot com :: » chinese character anthropomorphization

The Face To Face Reference Check

For Internet Companies outside US, Online Profits Are Inversely Proportional to Eyeballs

15 easy fixes for Mac security risks

One-Third of UK SocNetters Peeved by Constant Invites

Could Vine be Microsoft’s first real social media hit? | Blog | Econsultancy

The Twitter Inflection – John Battelle’s Searchblog

iPhone is Boosting Demand For Location-Based Services

Low Hanging Fruit and PPC Keyword Opportunities

Web 2.0 Asia :: Newspaper says “Cyber exiles” are increasing in Korea – particularly interesting given the privacy implications of Korean legislation and the insular nature of Korean web services. It is the rock that many an international expansion has been dashed on

First person: ‘I am the Keep Calm and Carry On man’ – Profiles, People – The Independent

Measurement Matters – Metrica Numbers – it’s back!

Journalists on Twitter – Muck Rack – nice aggregator of journalist twitter feeds including hashtag popularity

Cluetrain Manifesto a decade on: We want you to take 50 million of us as seriously as you take one reporter from The Wall Street Journal

Before I started my first job, my Dad told me that ‘common sense never went out of fashion’ and the same could be said for the Cluetrain Manifesto ten years on. I had signed up to blog about one of the theses (number 83) in the book via this site.

Ten years later and providing the media with preferential treatment in comparison to consumers seems more ridiculous. My friend Paul Armstrong’s Twitter feed @themediaisdying chronicles the slow death march of traditional news media.

According to ReadWriteWeb the US newspaper industry suffered a 16.6 per cent decline of advertising revenue during 2008. A recent panel of senior media executives at the McGraw Hill Media Summit couldn’t even agree on what the nature of the disruptive problem the news media is even facing, let alone come up with an effective solution.

If you want a clearer definition of the problem the news media is facing then American academic and writer Clay Shirky has an excellent analysis on his blog entitled Newspapers and Thinking the Unthinkable. paidContent recently featured former WSJ.com editor Bill Grueskin outlined what kinds of content that news media could make money from (and are therefore more likely to create in the future in order to pay the bills):

—Daily emails with actionable information, like the best-and-worst traffic routes during rush hour.

—Sites that offer real-time intelligence about the real-estate market.

—Survey sites that accept user submissions about the best-and-worst teachers in local markets.

—In-depth coverage of local government, including publishing bills and video.

This is all non-news content which runs an end game on traditional media relations from a PR perspective.

Contrast this with how companies have performed when they have directly engaged with audiences.

Robert Scoble was christened Chief Humanizing Officer for Microsoft by The Economist back in 2005, who described him thus:

Mr Scoble seems to be worth his salary. He has become a minor celebrity among geeks worldwide, who read his blog religiously. Impressively, he has also succeeded where small armies of more conventional public-relations types have been failing abjectly for years: he has made Microsoft, with its history of monopolistic bullying, appear marginally but noticeably less evil to the outside world, and especially to the independent software developers that are his core audience.

Former FT journalist Tom Foremski put it on a more commercial perspective:

Mr Scoble created many millions of dollars in positive publicity for Microsoft, on a salary of less than $100K. I don’t think WaggEd could have done a fraction of that, for 100 times the payment Mr Scoble received.

Through his blog Scoble spoke directly to customers, replying to their comments, empathising with their problems and becoming their advocate internally at Microsoft.

Dell has managed to move on from the ‘Dell Hell’ debacle through a more proactive stance in social media engagement and its use of a Salesforce.com CRM Ideas platform (a prediction market infrastructure) to power Ideastorm – a way of listening to consumers and allowing them to have a direct impact on product decisions. In the first week, Dell had 500 ideas from customers, this had grown 2,500 within the first month.

JetBlue managed to change the media agenda following its Valentine’s Day 2007 crisis by having CEO David Neeleman address customers directly via a video on YouTube. Disintermediating the traditional media allowed JetBlue to move the debate on, from how bad the problem still was as the airline recovered; to what JetBlue was doing to rectify the problems. Many US news channels ran the YouTube video on their coverage.

More recently, Patrick Doyle, president of Domino’s Pizza was obviously paying attention to the JetBlue debacle and wasted no time going on camera to apologise via YouTube directly to consumers over the ‘bogie sandwich’ video created by two (now ex-)employees of the fast food chain.

So when Becky and I recently met with a client, the counsel we provided them was: in order to future-proof their marketing in a time of disruption, community needed to be their marketing, because as the title to this post says an organisation needs to take its millions of stakeholders as seriously as a prominent news journalist.

This is cross-posted at my employer’s blog Dot Comms.

Links of the day

iKnow! – smart.fm – good Japanese learning application

The Japanicity of Ken Tanaka and the Social Media Community of Youtube « The Eyeslit-Crypt

Tweetup for Beginners « Weiward Girl

When is it a Good Idea to Include Bloggers in Your Media Outreach?

Why My Twitter Train is Stopping

SourceForge.net: Video Monkey – for video format conversation (Mac only)

Eric Wareheim on Vimeo – loving Eric Wareheim’s videos despite being very Nathan Barley-esque

10 Biofuels Companies You Need to Know About | The World of Startups Outside Silicon Valley | Fast Company

Japan Guide: definitive guide to Japan | Japan Guide – some handy stuff and good links here

Espresso Book Machine: Waugh While You Wait – Londonist: London News, Food, Arts & Events – they had me at a ‘single carbide blade’ welding robot, all books should be published this way, e-books sound sooooo old fashioned.

take your (Twi)pick « Becky McMichael’s PR Balancing Act

Can MySpace Make a Comeback?

What’s Popular – Digg-killing iGoogle module. What’s Kevin Rose’s exit strategy?

Chinese developer: Buy a house, get a wife for free – a property developer is encouraging house buyers to date his sales women – marriage brings a cash reward. It seems that it is a partnership between two challenged businesses. A dating agency in a culture that is reluctant to use its services (publicly) and housing which is screwed due to the economic climate. Whilst the story made me chuckle I also liked the lateral thinking.

Strategic planning: Three tips for 2009 – The McKinsey Quarterly – Strategic planning tips for 2009 – Strategy – Strategic Thinking

Japanese youth fashion brand’s continues on path to global domination

I recently wrote about the Tokyo Girl’s Collection retail phenomena: a potent brew of media, real-life experience, e-commerce and m-commerce that is taking Japanese retail by storm.

TGC JPEG

Uniqlo have done a collaboration with Tokyo Girls Collection on a jacket (click on the link and go to collection number one). The fact that they went with the Uniqlo indicates one of two scenarios:

  1. The Tokyo Girls Collection has the teflon brand resilence of Sanrio’s Hello Kitty
  2. The wheels are about to come off the TGC brand wagon, so they are milking it for all its work

My money is on option one.

Sticker shock

I did a double take when I realised I spent more on personal hygiene products to stock up my supplies than the average person gets in a week for Job Seekers Allowance (64.30 GBP for the average Joe over 24).

Shopping

A pack of disposable razors, two deodorants, a tooth brush and two bottles of aftershave came out to a ton and change – it just isn’t rational that this lot should cost that much. The shop threw in two sample size aftershaves which should come in handy for travelling but seem like as if they’ve given me a badge saying ‘you’ve been shafted’.