Category: ethics | 倫理 | 윤리학

Ethics: moral principles that govern a person’s behavior or the conducting of an activity. I went to school with people who ended up on the wrong side of the law. I knew more of them when I used to DJ which was my hobby since before I went to college.

I probably still have some post-it notes around the place that I used as bookmarks from when I used to work at a call centre but that was about the extent of my ethical transgressions.

My business experience meant that I dealt with a lot of unpleasant unprofessional clients, but didn’t necessarily see anything unethical in nature. When I started writing this blog I was thinking about culture rather than ethics and the most part still do.

But business and work changed. Ethics became more important:

  • When I started in social and digital campaigns I didn’t think about ethics as a standalone thing. It was just part of doing a good job. It went without saying.
  • I don’t think any of us back then would have foreseen slut shaming, trolling, online bullying, dark patterns and misinformation

Now things are different. The lack of ethics is impacting all parts of business life.

  • How ad tech data is used
  • How content is created
  • How services are designed
  • How products are made

I think that much of the problems with ethics is cultural and generational in nature. The current generation of entrepreneurs have perverted knowledge in the quest of growth hacking and continual improvement and change for its own sake. Its a sickness at the centre of technology

  • Obesity + big food

    Just over a week ago Coca-Cola announced measures to to deal with the social issue of obesity. It was an interesting move and on the surface of it a victory for pressure groups looking to tackle ‘Big Food’ related issues. The less charitable could also argue that Coca-Cola is trying to make a CSR (corporate and social responsiblity) silver lining out of likely future regulation. There is a policy tide against soft drinks companies, an example of this is the recent proposed legislation to ban  sugary drinks in individual servings of 16 fluid ounces (just under 1/2 litre) by Michael Bloomberg’s administration in New York.

    The European Union has looked at ensuring consumers are better informed about the calorific values of soft drinks by changing labeling to try and combat obesity.

    To be fair Coca-Cola has a reputation of doing things that are both good for business and good for the wider society. From using its extensive distribution network to get vaccines into far flung parts of the developing world to a relentless approach to drive down the use of packaging increase recycling.

    The timing of these changes is well-chosen as it puts blue ocean between Coca-Cola and competitors, in particular PepsiCo. PepsiCo is trying to regain ground that it had lost under the leadership of Indra Noovi.

    Pepsi had a mis-balanced business that focused too much on the developed world. It also tried to change too many things within its business at once. Pepsi has tried to move to be a healthy food provider and invest (often too expensively) in developing world markets. Which increased the amount of debt that the company carries.

    One noticeable miss-step from a marketing point of view was that PepsiCo misunderstood and miss-used social media marketing in its efforts. It did many tactical things right, like the Gatorade listening room but it made some crucial errors. In particular, the Refresh campaign which diverted TV advertising money into a social-led CSR programme. PepsiCo put too much trust in social media marketing to shift product and cut spend in traditional marketing techniques. Eventually the company had to make redundancies to cobble together 500 million dollars from the savings in order to try and get its marketing back on track.

    I can see signs that other groups focusing on the bleeding edge of social business such as snack food group Mondelēz International could make as well unless pragmatism gets to trump visionary zeal.

    In the same way that Proctor & Gamble came out of the great depression stronger by building a competitive advantage through advertising, Coca-Cola is likely to get a similar advantage by setting the bar higher for competitors. More FMCG related content can be found here.

    More information
    Coca-Cola says it will drive obesity battle with calorie counts | The Guardian
    NYC soda ban would lead customers to consume more sugary drinks, study suggests | CBS News
    Judge Blocks New York City’s Limits on Big Sugary Drinks | New York Times
    UK Soft Drinks Report 2012 | British Soft Drinks Association (PDF)
    Sodas on the Defensive – WPP
    Indra Nooyi’s Pepsi challenge – Fortune Management
    Pepsi Pours Fortune Into Marketing Drinks, Indulgent Snacks | News – Advertising Age
    PepsiCo, A-B InBev Strengthen Ties with Joint In-Store Marketing Program | Advertising Age

  • Levenson report

    Levenson Report impact

    I have been viewing the outcomes of the Levenson Report from afar and decided to revisit my first post on all this:

    In the grand scheme of things the impact wasn’t that big. Whilst the News Of The World (NoTW) closed down, the replacement paper by News International has only managed to sell roughly half the NoTW’s circulation. I suspect that this is less about outrage and more about the disappearance of a well-loved brand – I was mildly surprised by the value in the NoTW brand.

    Murdoch’s resilience

    News Corporation’s resilience. What is probably most interesting about the whole debacle is the way Rupert Murdoch has used the opportunity to split the firm in two and structure News Corporation for future growth. The company has also changed its approach towards its news media properties. With the split, there is a less sentimental approach and something similar to a fast-failure model has been in play. But this has also spurred innovation:

    • Closing down The Daily
    • The Times adopting a subsidised tablet model in a clear nod to the mobile phone industry

    It was interesting that News Corporation used it as such a catalyst for change, either way it’s rivals will be competing against a leaner more dynamic business. They would have been better off with the status quo.

    The Confluence of Interests

    The confluence of interests. Whilst the Levenson Report was quite measured compared to some of the sentiment expressed, there was no way that it was going to get through on all recommendations. This would have upset the eco-system too much and there would have been likely blow-back in the future for the body-politic. Who knows the exact motivations but David Cameron’s administration took things about as far as they could. If one looks at the overall stance on the media industry from the Digital Economy Bill onwards, any greater moves would have been very out of character. The established media industry still has friends in power.

    More information

    The News Of The World: it’s probably not the revolution that you think it is
    An enquiry into the culture, practices and ethics of the press by the Right Honorable Lord Justice Levenson – executive summary (PDF)

  • The Quantified Self

    Here are some miscellaneous thoughts that have been kicking around at the back of my head around health 2.0 | the quantified self or whatever else one would like to call it. First of all, this isn’t some shiny new revolution, like most technology stories, it has been a long train running that has slowly moved into our consciousness and like technologies before it (VoIP – voice over internet protocol, online social networks, online self-publishing) we, as a society, may not be ready for it during its first mainstream incarnation.

    So lets go back:

    Pre-digital  – the roots of the quantified self lie in a pre-digital age. One of the first things that people learn on a diet or whilst doing body building is the discipline of keeping a record of what they have eaten or their performance during workouts.

    Even the social networks that the likes of Nike+ and Polar devices have owes a debt to real-world meetings like Weight Watchers weigh-ins, informal discussions at gyms and the letters columns of bodybuilding magazines.

    I have owned a pedometer which used movement not that unlike a mechanical watch to measure distance walked since I was eight. A family friend had brought it back from Japan and it is a funky sage green colour that seemed to be popular in the 1970s.

    In early 1990s, I used to scuba dive on a regular basis, we would plan a dive and record each dive in a log. I used to keep a record of the dive profile, the amount of air I had consumed (an analogue of general fitness) and other factors:

    • Atmospheric pressure
    • Dive site elevation
    • Whether I had undergone nitrogen narcosis during the dive and what the symptoms were

    Pre-mainstream internet – around the time I started diving, digital dive computers were starting to become ubiquitous with  a company called Uwatec’s Aladdin series of computers being the device of choice for my friends.

    Finnish company Suunto took things to the next level with the release of dive computers with a PC interface (via a serial port) and an accompanying piece of software called Dive Manager soon after. It was probably no coincidence that just over a decade earlier another Finnish company Polar Electro had come up with the first wearable wire free heart rate monitors to aid in training for cross country skiing.

    Data-mining – fitness gadgets generally capture forms of kinetic energy:

    • Heart beats
    • Movements triggering an accelerometer or distance recorded by GPS (running, repetitive movements of a work out or movement in one’s sleep – which is an analogue for quality of sleep)

    But other lifestyle aspects like diet are effectively captured by mainstream retailers and credit card companies:

    • What you buy to eat
    • How often you buy sports shoes or equipment
    • An idea of distance traveled
    • How much fuel was used
    • Use of public transport
    • What medicines and treatments you buy
    • How much time you spend at home

    Which is how Target often knows when customers are pregnant way before their nearest and dearest. The quality of data that gadgets create is nothing compared to this transactional data, if data-mined in the right way.

    MEMS and battery technology

    Two things that has moved the quantified self into the mainstream are battery technology improvements, in particular high power density rechargeable batteries and MEMS (microelectromechanical systems).

    Over the past three decades consumers access to battery technology has radically changed our mobile and digital lives. We have seen batteries that we can recharge, so that the cost of running a battery device declined and freed up product designers who could move beyond standard form factors. The first set of these that entered common usage were NiCd batteries, I used to have one about the size of a pack of chewing gum in my Sony Discman, larger ones were used in Japanese remote controlled cars from the likes of Tamiya and cordless drills.

    Cd stands for cadmium, a toxic metal and a new breed of nickel based batteries came in: NiMH or nickel metal hydride – the popularity of NiMH batteries  coincided with the rise of the mobile phone. If you own an electric toothbrush or similar devices, these still have NiMH batteries.

    A quest for batteries that didn’t suffer so badly from memory effect and held more power led to consumer electronics using lithium ion batteries in high-end devices through the late 1990s and eventually into mobile phones.

    This allowed products to be made smaller:

    • Palm V PDA
    • Motorola RAZR V3 mobile handset
    • Ericsson T28 & T39 mobile handsets

    Lithium polymer batteries are a development on from lithium-ion batteries, the key advantage with these were that lithium polymer batteries can fit better into shapes, moulded to fit devices like Sony’s Xperia X1.

    This all makes devices like Nike’s Fuel band possible and useable for your average consumer.

    Inkjet printers, industrial chemistry and your smartphone – the other part of the technological puzzle MEMS have been a slow creeping evolution since the 1980s.

    MEMS developed hand-in-hand with the semiconductor industry as the engineering techniques developed were applied to creating more than silicon circuits and even used in manipulating polymer (plastic) materials.

    It was first used in providing highly accurate weighing scales allowing laboratories and factories to move away from complex and temperamental electro-mechanical scales. They were then used as high precision pressure and flow meters.

    MEMS are used in the mechanism of inkjet printers to get a fine spray on page, however it was the use of them as acelerometers in smartphones that made them sufficiently affordable to put in fitness gadgets like Fitbit or the Nike Fuelband.

    MEMS have a wider use in healthcare such as ‘lab-on-a-chip’ applications.

    Current limitations

    From a device point of view there is a constant tension between accurate data and a commercially viable product cheap enough to use. Data-wise there the integration challenges and access to data sets that could improve the quality of the information available.

    As a society, we don’t understand the power and the consequences of the data that we would be unleashing. From a legal point-of-view, we get the politicians that we pay for, so we shouldn’t be surprised when we get laws that favour commercial special interest groups that spend money on party contributions and lobbying programmes.

    Access all areas

    A change in focus in healthcare led by organisations like Kaiser Permanente moving from treatment to prevention of diseases, technology and a re-defining of what private means that whether we like it or not the quantified self is going to peer into every aspect of our life.

    Every social update:

    • Photograph with a glass or cigarette in your hand or a delicious but unhealthy meal
    • Update that talks about a skipped gym class
    • Check-in at a fast food restaurant
    • Like of a health risk like chocolate bars or scuba diving

    Every credit card transaction, every bit of location data. Your life is no longer your own, your choices continually questioned against will my health insurance payments go up or my mortgage protection insurance conditions change? Free will outsourced to computer software and hardware.

    The irony of the quantified self is that the data is most likely to be used against many of the very people who have tried to use the data:

    • Regular exercise can have implications for muscular-skeletal wear
    • The lack of exercise leads to other conditions like diabetes

    These risks can be more actively weighed and mitigated against by insurance companies careful crafting of and amending conditions. More related posts here.

    More information

    How Target Figured Out A Teen Girl Was Pregnant Before Her Father Did – Forbes
    How Target Gets the Most Out of Its Guest Data by Andrew Pole, Target – Predictive Analytics World East 2010 (video)

  • 7 Eleven Hong Kong + more

    7 Eleven Hong Kong

    7 Eleven Hong Kong convenience stores have a nice sideline in phone charms. This video is one of a series that they have put together to promote the Old Hong Kong series of phone charms. The precision of their manufacture reminds me of the toys in Japan’s capsule machines. There is a wider trend of nostalgia in the city which 7 Eleven Hong Kong is tapping into.

    It is interesting because it reflects a widely held view that the bright new future offered by mainland China isn’t bright, attractive or desirable. This will likely cause trouble in for China and Hong Kong in the future, if it roles out into political aspects of Hong Kong life. In the meantime, enjoy the precision cast Old Hong Kong phone charms from 7 Eleven Hong Kong.

    Economics

    Is the U.S. Startup Economy Failing? ~ I, Cringely – yes.

    FedEx Says Economy is Worsening, Cuts Outlook | TIME.com

    Ethics

    Google Bans Online Anonymity While Patenting It – Slashdot

    Ideas

    Neal Stephenson on the Future of Books and the Ubiquity of Gadgets – Technology Review

    Bringing the Future Back from the Dead | VICE

    Innovation

    Silicon Valley is in danger of losing its name | VentureBeat

    Media

    Salon Sells The Well to Longtime Members – NYTimes.com

    What’s Facebook’s Next Business? – Technology Review

    Facebook ends Reach Generator program in favor of Promoted Posts product

    Facebook’s embedded option – Chris Dixon

    Online

    Canon launches Project 1709 social image management service in UK beta | The Verge

    Security

    Facebook ends facial recognition in Europe – FT.com – EU mandated privacy regulations biting at Facebook’s heels

    German government urges public to stop using Internet Explorer | Reuters

    Web of no web

    Exploring Local » Google Maps announces a 400 year advantage over Apple Maps

    Wireless

    iPhone 5 Benchmarked: The Fastest Smartphone in the Land | PCMag.com

    Why iPhone 5 Doesn’t Have NFC – The Mac Observer

    All you need to know about nano SIMs – before they are EXTERMINATED • Reg Hardware – software SIMs apparently the future

    Apple’s A6 chip development detailed – CNET News

  • Expandables

    BBC documentary series The Men Who Made Us Fat is a fascinating mix of health, marketing history and the law of unintended consequences that has affected the modern diet. One phrase struck me as being a quite interesting. Expandables was a term to use a category of food products that would be part of multi-pack or buy-one, get-one-free deals. The products couldn’t be economic substitutes for instance discounting one type of meat would have it substituted over another meat-type.

    In the case of food products it is usually items that people graze on, so this usually ends up not being the healthiest foods. The idea of grazeable supersized foods came from the middle of the last century in Chicago. There David Wallerstein came up with the idea of supersizing popcorn servings. Wallerstein came up with a behavioural change experiment as business idea based on the insight of that people might want to buy and eat more popcorn, but were simply ashamed of buying two bags.

    Wallerstein was successful in his experiment. Wallerstein was appointed by Ray Kroc to the board of McDonalds in 1968 and then rolled out larger servings in McDonalds restaurants. So in that respect one could consider Wallerstein the inventor of expandables.

    Another McDonalds business person Max Cooper, who was franchisee is credited with inventing bundling – packaging a high margin drink and french fries with a low margin burger. What McDonald’s now call their ‘combo meals’ or ‘extra value meals’. This cemented the role of expandables in food sales.

    Unfortunately, this fits in with an unfortunate evolutionary trait, that humans are hardwired to consume high energy foods. And if the consumer has paid for it, they will eat it. Expandables are considered to have driven obesity, (there is some statistical correlation in obesity levels that suggest correlation).

    More information

    Zoe Harcombe’s blog has a complete summary of the TV episode to put expandables in context.

    More related posts can be found here.