Innovation, alongside disruption are two of the most overused words in business at the moment. Like obscenity, many people have their own idea of what innovation is.
Judy Estrin wrote one of the best books about the subject and describes it in terms of hard and soft innovation.
Hard innovation is companies like Intel or Qualcomm at the cutting edge of computer science, materials science and physics
Soft innovation would be companies like Facebook or Yahoo!. Companies that might create new software but didn’t really add to the corpus of innovation
Silicon Valley has moved from hard to soft innovation as it moved away from actually making things. Santa Clara country no longer deserves its Silicon Valley appellation any more than it deserved the previous ‘garden of delights’ as the apricot orchards turned into factories, office campus buildings and suburbs. It’s probably no coincidence that that expertise has moved east to Taiwan due to globalisation.
It can also be more process orientated shaking up an industry. Years ago I worked at an agency at the time of writing is now called WE Worldwide. At the time the client base was predominantly in business technology, consumer technology and pharmaceutical clients.
The company was looking to build a dedicated presence in consumer marketing. One of the business executives brings along a new business opportunity. The company made fancy crisps (chips in the American parlance). They did so using a virtual model. Having private label manufacturers make to the snacks to their recipe and specification. This went down badly with one of the agency’s founders saying ‘I don’t see what’s innovative about that’. She’d worked exclusively in the IT space and thought any software widget was an innovation. She couldn’t appreciate how this start-ups approach challenged the likes of P&G or Kraft Foods.
China bans tech companies from buying Nvidia’s AI chips | FT – the Nvidia ban is an interesting move by the Chinese government. I don’t think it’s just about putting pressure on their semiconductor companies and foundries. I think it also steers the software industry and approach to AI as well looking for more computationally efficient models. China can do comparable computes, using more lower spec chips and more power.
At the moment the leading edge models in the west are taking a hardware led approach rather like putting larger capacity engine in a car a la an old school hotrod. China is forcing its technology sector to take a more holistic approach.
Having Nvidia lobbying the US for permission to sell Blackwell in China is a secondary benefit and not the hard block people think it is. Compute jobs are already done abroad to get around the ban anyway. Its easy to move SSDs from China to Malaysia to run it on local data centres.
Can China really make its consumers spend? | Jing Daily – After decades of export success, country’s bet on domestic consumption to propel growth bumps up against beliefs about money and security. – They’ve got more chance of increasing the number of children born, the beliefs are that engrained
I love some of the apparently random things that Toyota under Akio Toyoda do. From the GR Yaris to this documentary on a vintage Komatsu steel press that was instrumental in Toyota’s first car factory and still is doing sterling work.
The dialogue is in Japanese but English subtitles are available.
What a scorcher of month it turned out to be. This edition marks the second anniversary of Strategic Outcomes.
24 or two dozen as they call it in the bingo halls, is considered be unlucky in Cantonese because it sounds like ‘easy die’. All of which made the number symbolizing a violent political thriller TV series all the more appropriate.
24 was the name of a must-see action drama that launched in the aftermath of 9/11. The show was quite prophetic in some ways given that the pilot was shot in March 2001 and production began in earnest in July that year.
Jack Bauer fought terrorist and drug cartel attacks over nine seasons and sold countless DVD boxsets outselling Peter Jackson’s Lord of the Rings: The Fellowship of The Ring. Bauer’s ‘the ends justify the means’ approach caught the zeitgeist of enhanced interrogation and the real-time plot with political intrigue kept audiences hooked.
Much of this month for me has been dominated by generative AI in terms of the projects that I have been working on and what I have been learning on Coursera.
This month’s summery soundtrack for the newsletter comes from French DJ Folamour playing joyful house music that would be very on-point for the early to mid-1990s sets I used to play during the mid-week at the long-gone and largely unlamented Sherlocks bar and Bonkers night club in Merseyside.
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Things I’ve written.
I have been thinking a good deal about business cards and their relevance in 2025, there maybe some reasons for optimism given wider trends happening at the moment.
Apple developer focus given last year’s problematic pivot to go big on AI.
The Hong Kong government banned a Taiwanese game Reversed Front: Bonfire. The game portrayed the Hong Kong government in a poor light alongside their Beijing counterparts. But gaming and politics aren’t as bizarre bedfellows as it would seem on the surface.
Optimising my video calling experience took me back through my past life as a DJ to find an appropriate headphone and mic solution for long work calls.
Design collaborations and other things including philosophical approaches to building machine learning systems and early smartphone demos.
Books that I have read.
I read Charles Beaumont’s A Spy At War, the follow-on to A Spy Alone which I read earlier on in the year. Beaumont’s story moves from the UK to Ukraine, tracking the lines between Russian corruption and what the Russian intelligence services would call the ‘useful idiots’ of right leaning populist politics. Beaumont doesn’t disappoint with this second story related to his Oxford spy ring, the unnerving aspect of it all is how similar many of the characters seem to public figures. I will let you draw your own conclusions on that.
Things I have been inspired by.
Cartier exhibition
I got to go to the Cartier exhibition at the V&A museum. At first I was thinking about passing it by when I looked at the exhibition catalogue. The photography seemed flat and lacking in lustrousness. The exhibition needed to be seen in person to appreciate the art of the jeweller and gemologist respectively.
Mid-year trends
Dan Frommer and the team at The New Consumer & consumer goods focused investor Coefficient Capital dropped their mid year trends presentation which is free to download.
There were a number of outtakes for me
Economics
US consumer spending held steady, even as consumer sentiment fluctuated – this might be due to inflation, but you didn’t see a corresponding dip. This was also mirrored in steadily life satisfaction statistics.
Consumer price elasticity for ‘Made in America’ products is low.
Marketing
97% of US consumers surveyed knew it was Amazon Prime day before shopping – which is a phenomenal level of awareness.
98% of US consumers are aware of AI. Which adds more credence that AI’s place in culture is similar to that of the web and the internet in the mid-to-late 1990s – even amongst people who aren’t actually using it. It is consistently in 0.25% of news coverage since the launch of ChatGPT.
Awareness of Ozempic was at 58%, Viagra was at 62% – which says a lot about the power of long-term brand building.
Pets
Pets are 40 percent of male respondents best friend, but 40% of women view pets as their child.
Chart of the month.
Smart Communications released a report looking at health CX and patient attitudes. There was a considerable variation between consumers by age on trust in AI across both concerns about data privacy and the overall ethics involved. But a majority of consumers in every age group thought that AI would maintain or improve health communications channels.
Things I have watched.
Networkas a 1976 film was quite prescient. It covers the tension between network television’s quest for eyeballs and the ‘just the facts’ era of Walter Cronkite and his team at CBS Evening News. We have a network executive who sees views in the breakdown of a news reader at the twilight of his career. It also feels like an allegory on modern day influencers and the tyranny of slavishly following the algorithm.
Inspired by an article in the Financial Times, I rewatched Barry Lyndon for the first time in years. The first time I watched it was out of curiosity for a few reasons
It’s based on the 19th century novel of an Irish hero who bounces through various adventures and eventually dies in a debtors prison.
It was similar in concept, if not in execution to the ‘cinéma du look’ movement that I have watched and written about previously in this newsletter. Conceptually ‘‘cinéma du look’ and Barry Lyndon share a common concept, both were looking to replicate an aesthetic. ‘Cinéma du look’ was inspired by the golden age of TV advertising and music videos, Barry Lyndon was inspired by 18th century art.
Barry Lyndon like the later cinéma du look films were critiqued for putting style over plot lines. And like cinéma du look, Barry Lyndon has become more appreciated with age. The stylistic aspects of Barry Lyndon have appealed to TikTokers and gained new life. I hope the same happens for cinéma du look works that equally deserve the exposure.
When I was a child, my time was spent split between living on my uncle’s farm in Ireland and the Mersey basin which was a thriving petrochemical hub with giant silver cathedrals to human ingenuity and process engineering. Climate change wasn’t in the public zeitgeist. You would see the stack flares as you drove past plants at night and the mercury discharge lamps dotted along inspection walkways.
Friends Dad’s worked abroad in the petrochemical industry or in the north sea. It was adventure, it had a hint of danger. That was solidified in my mind when I saw Hellfighters, where John Wayne cosplayed as an analogue of Red Adair. The film is basically an oilfield western BUT to six year old me – giant oil fires seemed cool. Wayne’s character Chance Buckman was an undisguised portrayal of Red Adair and Red Adair Co. Inc even down to Adair’s signature red overalls.
Yes its got misogny and it’s exactly the same as every other John Wayne film from the 1960s in terms of plot and pacing. Wayne even used many of the same co-stars over-and-over again.
To my more practiced eye as a former plant process operator turned ad man; parts of oilfield scenarios are a bit hokey. However, the modernist design aesthetic, spectacle and the fire portrayed in the film continues to impress all these years later. The engineering and plant portrayed in the film means that it’s one of those movies my Dad and I watch together, most of the time talking about the equipment used and other minutiae of the film.
As a film it also does a good job of documenting the oil infrastructure of the Texas panhandle in the 1960s.
If I had any criticism it is that the film needs a good reprint with a 4K re-scan. I can also recommend Red Adair: An American Hero which was his authorised biography – we had a well-thumbed copy in control room of plant I briefly worked in prior to college.
Useful tools.
Image format conversion
For long time Mac users the go to tool for image conversion is Lemke Software‘s GraphicConvertor. Thorsten Lemke is a legend in the Mac software community, supporting his application since the mid-1990s; back when being a Mac user was an endangered species. I remember first getting a copy on a Mac computer magazine disc in college and found it invaluable ever since. Even now it supports obscure image formats that you won’t have seen in decades like PICT. However if you don’t have access to your own machine and software, a couple of online web services I can recommend at a pinch are SVG to PNG and CloudConvert.
Visualisation tool
I have just started playing with MyLens AI and it’s conceptually interesting enough for me to recommend experimenting with it yourself.
The sales pitch.
I am currently working on a brand and creative strategy engagement at Google’s internal creative agency. I am now taking bookings for strategic engagements from the start of 2026 – keep me in mind; or get in touch for discussions on permanent roles. Contact me here.
Ok this is the end of my July 2025 newsletter, I hope to see you all back here again in a month. Be excellent to each other and onward for the rest of the dog days of summer.
Don’t forget to share if you found it useful, interesting or insightful.
The Financial Times opined on the obsolescence of business cards. This has been a common theme for the past quarter of a century, so whether or not it’s actually news is up for debate.
Business cards have been a surprisingly accurate marker of my career’s evolution. Before college, when I was working in laboratories to save up, business cards were strictly for management. If anyone needed to reach me, they’d receive my name and extension number scribbled on a company compliments slip.
Fast forward to my early agency days, and changing my business cards became the immediate priority after receiving a promotion letter. I vividly recall discussing new cards with our office manager, Angie, to reflect my new title: from Account Executive to Senior Account Executive. While that promotion enabled me to buy my first home, it was the tangible act of updating my business cards that truly solidified that future title for me in my memory.
Building a network was an important part of development in the early part of my career and my manager at the time would ask us each week how many business cards we’d given out as a way of quantifying that development.
Even today in Asian countries, business cards come loaded with cultural symbolism and a distinct etiquette of exchange. The exchange of them is handy as it allows to lay out a model of who is around a meeting table based on the card collection, facilitating easier meeting communications.
Personal organisers
In the mid-1990s, the personal organiser was a staple, its prevalence varying depending on location and budget. These organisers typically featured loose-leaf pages for schedules, an address book, and a system for storing and archiving business cards, even those of people who had moved on. However, by 2001, the media was already concerned about the impending demise of the personal organiser and its potential impact on the business card’s future.
Filofax
Filofax has the reputation for being the most British of brands. It originally started off as an importer of an American product Lefax. Lefax was a Philadelphia-based business which made organisers popular within industry including power plant engineers in the early 20th century.
At that time electricity was considered to be the enabler that the internet is now, and Lefax helped to run power plants effectively and reliably. Filofax eventually acquired Lefax in 1992. During the 1980s, the Filofax became a symbol of professionalism and aspirational upward mobility. I was given one as soon as I started work, I still have it at my parents home. It’s leather cover didn’t even develop a patina, despite the beating it took in various parts of my work life: in night clubs, chemical plants and agency life. Filofax even became part of cinematic culture in the James Belushi film Taking Care of Business also known as Filofaxin many markets.
Day-Timer
In the US, there was the Day-Timer system, which came out of the requirements of US lawyers in the early 1950s and became a personal management tool for white collar workers in large corporates like Motorola – who appreciated their whole system approach. Day-Timer was as much a lifestyle, in the same way that David Allen’s Getting Things Done® (GTD®) methodology became in the mid-2000s to 2010s. Customers used to go and visit the personal organiser factory and printing works for fun. Along the way, other products such as At-A-Glance and Day Runner had appeared as substitute products. Day-Timer inspired the Franklin Planner system; a similar mix of personal organiser and personal management philosophy launched in 1984.
By the mid-1990s, Day-Timer had skeuomorphic PC programme that mirrored the real-world version of the Day-Timer. At the time this and competitor applications would allow print-outs that would fit in the real world Day-Timer organiser. Day-Timer’s move to mobile apps didn’t so well and now it exists in a paper-only form catering to people wanting to organise their personal lives and home-workers.
Rolodex
While the Filofax allowed you take to your world with you, the Rolodex allowed you to quickly thumb through contacts and find the appropriate name.
Back when I first started my first agency job, I was given my first Rolodex frame. I spent a small fortune on special Rolodex business card holders. At my peak usage of Rolodex as a repository for my business contacts, I had two frames that I used to rifle through names of clients, suppliers and other industry contacts.
Rolodex became a synonym for your personal network, you even heard of people being hired for ‘their Rolodex’. For instance, here’s a quote from film industry trade magazine Hollywood Reporter: Former British Vogue Chief Eyes September for Launch of New Print Magazine, Platform (May 8, 2025):
…to blend “the timeless depth of print with the dynamism of digital” with coverage of top creative forces, no doubt leaning into Edward Enninful’s enviable Rolodex of A-list stars, designers and creators gathered through years spent in the fashion and media space with tenures at British Vogue and as European editorial director of Vogue.
If I was thinking about moving role, the first thing I would do is take my Rolodex frames home on a Friday evening. The fan of business cards is as delicate as it is useful. It doesn’t do well being lugged around in a bag or rucksack. Each frame would go home in a dedicated supermarket shopping bag.
The Rolodex was anchored to the idea of the desk worker. The knowledge worker had a workstation that they used everyday. Hot-desking as much the computer is the enemy of the Rolodex. My Rolodex usage stopped when I moved to Hong Kong. My frames are now in boxes somewhere in my parents garage. Doomed not by their usefulness, but their lack of portability.
Personal information management
The roots of personal information management software goes back ideas in information theory, cognitive psychology and computing that gained currency after the second world war.
As the idea of personal computers gained currency in the 1970s and early 1980s, personal information software appeared to manage appointments and scheduling, to-do lists, phone numbers, and addresses. The details of business cards would be held electronically.
At this time laptops were a niche computing device. Like the Rolodex, the software stayed at the office or in the den at home. NoteCards used software to provide a hybridisation of hypertext linkages with the personal information models of the real world. NoteCards was developed and launched in 1987, prefiguring applications like DevonTHINK, Evernote and Notion by decades.
As well as providing new links to data, computers also allowed one’s contacts to become portable. It started off with luggable and portable laptop computers.
Putting this power into devices that can fit in the hand and a coat pocket supercharged this whole process.
Personal digital assistants
Personal digital assistants (PDA) filled a moment in time. Mobile computer data connections were very slow and very niche on GSM networks. Mobile carrier pricing meant that it only worked for certain niche uses, such as sports photographers sending their images though to their agency for distribution to picture desks at newspapers and magazines. While the transfer rate was painfully slow, it was still faster than burning the images on to CD and using a motorcycle courier to their picture agency.
The PDA offered the knowledge worker their address book, calendar, email and other apps in their pocket. It was kept up to date by a cradle connected to their computer. When the PDA went into the cradle information went both ways, contacts and calendars updated, emails sent, content to be read on the PDA pushed from the computer. IBM and others created basic productivity apps for the Palm PDA.
IrDA
By 1994, several proprietary infra red data transmission formats existed, none of which spoke to each other. This was pre-standardisation on USB cables. IrDA was a standard created by an industry group, looking to combat all the proprietary systems. The following year, Microsoft announced support in Windows, allowing laptops to talk with other devices and the creation of a simple personal area network.
This opened the possibility of having mice and other input devices unconstrained by connecting cables. It also allowed PDAs to beam data to each other via ‘line of sight’ connections. The reality of this was frustrating. You would often have to devices an inch from each other and hold them there for an eternity for the data to crawl across. It wasn’t until 1999 that the first devices with Bluetooth or wi-fi appeared and a couple more years for them to become ubiquitous. Unsolicited messages over Bluetooth aka bluejacking started to appear in the early 2000s.
But IrDA provided a mode of communication between devices.
versit Consortium
versit Consortium sorted another part of the puzzle. In the early 1990s the blending of computer systems with telephony networks as gaining pace. A number of companies including Apple, IBM and Siemens came together to help put together common standards to help computer systems and telephony. In 1995, they had come up with the versitcard format for address book contacts, better known now as ‘vCards’. These were digital business cards that could be exchanged by different personal information management software on phones, computers and PDAs. For a while in the late 1990s and early 2000s I would attach my vCard on emails to new contacts. I still do so, but much less often.
The following year the same thing happened with calendar events as well.
Over time, the digital business card came to dominate, via device-to-device exchanges until the rise of LinkedIn – the professional social network.
Faster data networks allowed the digital business card sharing to become more fluid.
A future renaissance for the business card?
While business cards are currently seen outdated in the west, could they enjoy a renaissance? There are key changes in behaviour that indicate trends which would support a revitalisation of business cards.
Digital detox
While information overload has been a turn that has been with us since personal computers, digital detox is a new phenomenon that first started to gain currency in 2008 according to Google Books data. Digital detox as a concept has continued to climb. It has manifested itself with people talking a break from their screens including smartphones. Digital detox has continued to gain common currency.
Creating a need for tangible contact details in the form of a business card in certain contexts.
The pivot of personal organisers
Day-Timer and Filofax didn’t disappear completely. While Day-Timer is no longer a professional ‘cult’, it now helps remote workers organise their own work day at home. They also tap into the needs of people organising their own wedding. The paper plans also gives them a memento of this event in a largely digital world.
If personal organisers continue to exist then real-world business cards would also make sense in those contexts.
Bullet-journaling
Ryder Carroll is known as the ‘father’ of the bullet journal which was a home-made organisation method which was similar to the kind of task lists I was taught to pull together in my first agency role. There were aspects of it that would be familiar to Day-Timer advocates as well.
When the world was going digital Carroll used paper to help organise himself. Carroll tapped into the fact that even computer programmers use paper including notebooks and post-it notes to manage projects and personal tasks within those projects. Carroll took his ‘system’ public via Kickstarter project in 2013.
Bullet journaling provided its users with simplicity, clarity and an increased sense of control in their life. What is of interest for this post, is the move from the virtual back into paper organisation.
Changing nature of work
Hybrid working, remote working and increasing freelance communities in industry such as advertising has affected one’s professional identity. This has huge implications for personal standing and even mental health. Human connection becomes more important via virtual groups and real-world meet-ups. Controlling one’s own identity via a business card at these meet-ups starts to make an increasing amount of sense.
The poisoning of the LinkedIn well
On the face of it LinkedIn has been a wonderful idea. Have a profile that’s part CV / portfolio which allows your social graph of professional connections to move with you through your career. Services were bolted on like advertising, job applications and corporate pages to attract commercial interest and drive revenue.
Over time, LinkedIn has increased the amount of its creator functions, driving thought leadership content that is a prime example of enshitification. 2025 saw ‘thought leaders’ publishing generative AI created posts as entirely their own work.
LinkedIn has become devalued as a digital alternative to the humble business card.
What I’m calling augmented retailing is a step change in technology in retailing from efficiency to effectiveness.
Retailing efficiency
Before we talk about augmented retailing, let’s go through efficiency which has been the focus for a long time. Depending on the way you want to look at this, you could look back centuries to the foundation of a technology multiplier: children.
Family retail businesses had family members working in their business from once they could understand and act on instructions. I have friends that started working in the family restaurant from 6-years old. I started working on the family farm (ineffectively) from a similar age.
Weighing scales were starting to become standardised by the middle-ages and giving short measures could see you punished.
The next innovation were payment related, such as currency and credit.
At the end of the 19th century thanks to industrialisation you started to see the origins of supermarkets as we now think about them. Sears Roebuck was the exemplar for mail order business, from which we now have Amazon and the countless e-tailers out there. Around about the same time the cash register was invented, which allowed cashiers to deal with more customers in a given amount of time. Cash registers then improved over the next century.
At the end of the 20th century we start to see e-tailing emerge. Accelerating mail order from being a niche to becoming a mainstream form of retail. Around the same time, you also saw cashier-less tills come in and other techniques to make shopping even more self-service.
Augmented retailing
Augmented retailing isn’t for the primary benefit of the retailer; but the customer. That’s more radical than it sounds as I write this down.
Look at other trends that marked change in retail and its about inconvenience to ‘create’ demand:
Apple retail product launches.
Abercrombe and Fitch / Hollister’s ‘club style’ door queues.
I have started to see innovations that are focused on the effectiveness of the consumer experience, rather than being orientated around retailing efficiency.
Mylowe virtual advisor
Lowe’s is a DIY superstore, rather similar to B&Q, Homebase or Toolstation in the UK. Like B&Q, Lowe’s has on-site experts to advise customers and help them select parts for projects.
Mylowe helps the experts by augmenting their expertise, providing a faster, better experience for Lowe’s customers.
A-eye
Indian snack manufacturer Britanniaworked with their agency VML India to aid blind consumers to shop independently. The app christened A-eye uses Google’s Vertex AI to recognise products on shelves and provide information about the product (quantity, ingredients, instructions etc.). Think about the personal confidence that this would bring to the user in their everyday life.
Albert Heijn provides cooking tips
Dutch supermarket brand Albert Heijn uses generative AI to help consumers by answering cooking questions. `Mijn AH assistent’ helps customers in their food shopping for food ingredients.
Walsh’s is the kind of business I grew up with in Ireland. In my part of the world it wasn’t the Walsh’s it was Kelly’s and Salmon’s who both ran general stores on the edge of my parish. It was a mix of groceries, cigarettes, a top-loading cabinet of ice creams. In the local market town there was O’Meara’s who still run a supermarket, Lynch’s who run a hardware store, builders yard and farm supplies and Hayes – a chemist and veterinary pharmacy. Like Walsh’s they are all multi-generational businesses with customers from the same families over successive generations.
Maintaining a multi-generational business was (and still is for many) a matter of pride. It can be a great business, you know your customers needs and personalities far better than I ever did working for the likes of Unilever. The Walsh’s will have been with their generations of customers at key times in their lives: engagements, marriage, anniversaries and retirements.
When my Uncle died and we had a wake for him, I met the the pharmacist who looked after his personal and farm needs and her Dad who had filled my prescription for cough medicine as a child. There were people from the hardware store, farm supplies, the newsagent who my family always got their copies of the Irish Farmer’s Journal and the Connacht Tribune.
The Walsh’s are wrapping up because their business can no longer compete with the scale of online jewellers.
It’s interesting that COVID was the inciting incident that broke the generations of consumer behaviour, brand loyalty and relationships. The second factor that the Walsh’s named was the hollowing out of people living within the market town of Mullingar. That’s especially interesting given that Ireland currently has a chronic housing shortage makes me wonder what is going on.
Chris Spargo runs one of the most interesting British YouTube channels looking at the minutae of the UK from supermarket clock towers to book barcodes and milk packaging. This film looks at how The Glass Committee funded by Pilkington Glass created outlandish concepts that promoted discussion. Weirdly enough some of the ideas found themselves from the most outrageous concepts into Britain’s new towns developments.
A history of hacking
Frederico Mazzini goes through a history of hacking with a focus on culture. Even though it was presented for Tokyo College, it had a very western centric slant to it. Interesting points about hacking is an explicit political activity in some non-US cultures – notably France, Italy and Germany.
What became apparent was that Mazzini lacked was any kind of understanding of hacking in Japan, which runs with a much lower profile than their counterpart western communities according to Trend Micro.
