According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including
Super Bowl advertising
Spanx
Content marketing
Fake product reviews on Amazon
Fear of finding out
Genesis the Korean luxury car brand
Guo chao – Chinese national pride
Harmony Korine’s creative work for 7-Eleven
Advertising legend Bill Bernbach
Japanese consumer insights
Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
Doughnutism
Consumer Electronics Show (CES)
Influencer promotions
A media diary
Luxe streetwear
Consumerology by marketing behaviour expert Phil Graves
Payola
Dettol’s back to work advertising campaign
Eat Your Greens edited by Wiemer Snijders
Dove #washtocare advertising campaign
The fallacy of generations such as gen-z
Cultural marketing with Stüssy
How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
Facebook’s misleading ad metrics
The role of salience in advertising
SAS – What is truly Scandinavian? advertising campaign
Brand winter
Treasure hunt as defined by NPD is the process of consumers bargain hunting
Lovemarks
How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
I am doing some part-time study at the moment and teamed up with some of my fellow students to look at gamification trends. We had a grand total of just over 2 1/2 hours to score sources for information about gamification and its use in marketing.
Gamification is only new in respect to the way one looks at the problem rather than a new, new idea. When one thinks back to the early days of the web and the way AOL chat room moderators where incentivised this employed gamification before the concept was discussed. In it’s present form however there hasn’t been that much research done about it.
Gamification the way we now understand it from a digital marketing perspective probably goes back to the work done at Carnegie Mellon University about Games With A Purpose.
The incentives that seem to work best are in order of priority:
Status
Access
Power
Stuff
Interested surged in the concept of gamification from the second half of 2010, but the body of literature about it is only a small fraction of that about digital marketing AND the bulk of the literature about gamification is focused at how it can be applied from a technological or business process point of view. From a mainstream media perspective the level of interest has surged since the beginning of the year.
In terms of research, Gartner seems to have led the way in terms of predictions about the growth of gamifying activities within enterprises, this is probably why it is getting so much attention around business processes rather than marketing.
Measurement of engagement according to M2 research revolves around four aspects:
Engagement: unique visits, time spent on site / page views
Loyalty: repeat visits, invite a friend
Virality: sharing, appearance on social channel communications
Monetisation: conversion rates, purchase of virtual goods, registration
Of these four categories the few successful case studies that we found focused on engagement and loyalty. Social networks were used as a conduit and a platform for gamification layers. For instance, allkpop.com used Badgeville to drive increased engagement and sharing of their site content.
Since this is a relatively young area of digital marketing we found some serious gaps in available information about gamifying campaigns including:
Project failure rates
B2B case studies
Examples of commerce / conversion
The critical factor in planning a programme based on gamifying an action seemed to be in the selection and fine tuning of the game mechanic and how it was applied.
The presentation is on Slideshare so may not be available to all readers. More related content here.
Pete Sigrist sent over a link to 33 Digital’s take on gamification, which I wasn’t able to reference at the time. But there you can read it over at Scribd.
Hong Kong-based independent mobile industry analyst Tomi Ahonen is one of the most prominent critics of Nokia. One of the points that Ahonen makes is that the Nokia N9 (based on the MeeGo operating system; parts of which has now been incorporated into Samsung’s mobile operating system Tizen) is more attractive than the equivalent Nokia Lumia phones.
Nokia has been suspiciously ambiguous about Nokia N9 sales numbers. Mr Ahonen has made some guesses that put the N9 selling in broadly the same numbers as the Lumia range; despite not being sold in many developed world markets and not being backed by a $150 million advertising campaign. These are just estimates so I was curious to to see what the relative interest was for Lumia devices versus N9 when they are sold side-by-side.
I decided to look at Expansys.com. Expansys is the place to go for early adopters to get the kind of handsets that UK carriers, Phones4U and Carphone Warehouse don’t want to sell. In common with many sophisticated e-commerce websites Expansys has a search function that has an auto-suggestion function based on popularity to help get consumers to the item they want as fast as possible.
In this unscientific study the Nokia N9 is more popular than all the Lumia models – when the products are sold side-by-side, which is probably why Nokia has taken care to minimise the amount of market competition between the Lumia and the Nokia N9. This still doesn’t give me any idea on differentiation between the N9 and the Lumia models.
I decided to have a look at the different Lumia models and the N9 on Google Insights for Search. What this shows is an overall decline in interest on all the premium Nokia brand phones I looked at over time. Whilst the Lumia 800 has been the most popular on the chart, the gap between it and the Nokia N9 doesn’t merit the fact that Nokia blew an estimated $150 million promoting the Lumia 800 – their biggest ever budget and didn’t for the N9.
One could argue that Nokia has been handicapped in its carrier relations because of Microsoft’s Skype acquisition, and reviewers have given the handsets themselves mixed reviews. But what I found most disturbing is that it seems that the evidence suggests consumers have failed to be sufficiently excited the Lumia phones; that an unpromoted, unsupported handset running an operating system that Nokia has killed off is giving the Lumia range a run for its money – despite the Lumia range having Nokia’s largest ever marketing campaign behind it.
Nokia still has a stretch of runway to make its transformation complete, but it doesn’t fill one with confidence, perhaps RIM will be the third mobile eco-system? More Nokia related content can be found here.
Looking at the Korean Oreo advert that seems to have caused a stir in the US, it seemed obvious to me that the advert was a case of throwing creative against the wall. It may have been used as a calling card, a way to spur debate or a mock-up for an award as Kraft seem to suggest.
In this respect it is rather like Volkswagen Polo car bomb ad that went around London agency world a number of years ago.
Korea like Singapore and China is a quite conservative country and has a higher proportion of practicing christians than you would expect. So I am not inclined to think that this was really designed to go out as marketing material from the band.
The Korean public would create uproar. Korean consumers have a reputation for staging protests and product boycotts. That would be way too risky for a foreign brand like Kraft.
I also found it is also interesting that Kraft has thrown Cheil under the bus really fast on this.
For what it’s worth I think that this could be a great creative if it had the right context – say targeting young men as a snack rather their more traditional demographic of family decision-makers – housewives. But you would have to select your media very carefully and be prepared for Lynx / Axe type backlash. More related content here.
Bob Barker is a client that I worked with on nascent digital work for RFI Studios. Bob worked as the CMO of Alterian. Alterian started off in customer experience management, they did a series of acquisitions when I worked with them including Mediasurface the CMS company. The company was acquired by SDL and some part of it was sold on to private investors.
Flip video camera
Bob decided to delve into social media and understand it as a marketer. The Flip Video camera which includes basic software inspired him to do video content. Bob had a ‘Gorilla tripod‘ for the Flip and the lighting was just done with daylight. I did an interview with Bob Barker for his blog last week, you can read his take on things on his blog.
I realise that we talk through a number of social platforms, so here is a list of what I use:
iMessage – though I have found it to be flaky
Skype
Fastladder.com for RSS feeds. I am currently experimenting with FavShare as a Fastladder client on my iPad and iPhone which started after my interview with Bob
Pinboard.in for social bookmarking
IFTTT to syndicate content
Microblogging: I use the Twitter client on my Macs at home, and m.twitter.com on my iPhone. I use Weibo’s iPhone client and WeiLark for the Mac to post on my Sina.com Weibo account, rather than Sina’s sluggish web interface
I use Kakao Talk and Tencent Weixin (WeChat) social messaging clients on my iPhone. The international versions of these tools don’t have all the features the local ones.
I use a mix of technology:
MacBook Pro
Dell 22 inch widescreen display
MacBook Air
iPhone
iPad
Samsung feature phone with dual SIMs
The video is on YouTube so may not be available to all readers. You can find Bob’s video channel here.
Ferdinand A. Porsche, 76, Dies – Designed Celebrated 911 – NYTimes.com – Butzi Porsche dead. Butzi Porsche came from a family of engineers. His grandfather led the original team behind the Volkswagen Beetle. His father had been part of that engineering team and went on to found what we now know as Porsche. However, Butzi Porsche wasn’t engineer but a designer with technical chops. After an infamous meeting of the Porsche family, no members were allowed to work at Porsche. Butzi Porsche didn’t get to do more after he designed the 911. Instead Butzi Porsche started Porsche Design. Butzi Porsche did product design for other companies. Porsche Design also came out with its own products with Butzi Porsche designing watches, glasses and more. Butzi Porsche resigned from Porsche Design in 2005 due to ill health.
Why Are So Many Americans Single? : The New Yorker – single living was not a social aberration but an inevitable outgrowth of mainstream liberal values. Supported by modern communications platforms and urban living infrastructure: coffee shops, laundrettes
Kraft break-up yields marketing shift: Warc.com – the break-up is ironic when you look at the trouble they went to, in order to buy Cadburys and then break their business down broadly into Cadburys + Jacobs Suchard vs Kraft US.
HK’s rich hesitate to have babies | SCMP.com – interesting takeaways: didn’t want the emotional commitment, time poverty, financial stability / too small a living space and concerned about the local environment not being suitable for children. It was interesting that the education system was given such a hard time, given that it’s better than the UK system (paywall)
agnès b. | VICE – great interview with French fashion designer agnés b
Marketing
Fueling the hunger for The Hunger Games – The New York Times – really interesting comment: …during the 1980s you bought the poster and once a year went to a convention and met your people for something like Star Trek (and Star Wars). It misses out the fact that you are likely to have had real-world friends that you would have talked about it with as well – marketers now seem blindsided to the real-world
