Category: marketing | 營銷 | 마케팅 | マーケティング

According to the AMA – Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. This has contained a wide range of content as a section over the years including

  • Super Bowl advertising
  • Spanx
  • Content marketing
  • Fake product reviews on Amazon
  • Fear of finding out
  • Genesis the Korean luxury car brand
  • Guo chao – Chinese national pride
  • Harmony Korine’s creative work for 7-Eleven
  • Advertising legend Bill Bernbach
  • Japanese consumer insights
  • Chinese New Year adverts from China, Hong Kong, Malaysia and Singapore
  • Doughnutism
  • Consumer Electronics Show (CES)
  • Influencer promotions
  • A media diary
  • Luxe streetwear
  • Consumerology by marketing behaviour expert Phil Graves
  • Payola
  • Dettol’s back to work advertising campaign
  • Eat Your Greens edited by Wiemer Snijders
  • Dove #washtocare advertising campaign
  • The fallacy of generations such as gen-z
  • Cultural marketing with Stüssy
  • How Brands Grow Part 2 by Jenni Romaniuk and Byron Sharp
  • Facebook’s misleading ad metrics
  • The role of salience in advertising
  • SAS – What is truly Scandinavian? advertising campaign
  • Brand winter
  • Treasure hunt as defined by NPD is the process of consumers bargain hunting
  • Lovemarks
  • How Louis Vuitton has re-engineered its business to handle the modern luxury consumer’s needs and tastes
  • Korean TV shopping celebrity Choi Hyun woo
  • qCPM
  • Planning and communications
  • The Jeremy Renner store
  • Cashierless stores
  • BMW NEXTGen
  • Creativity in data event that I spoke at
  • Beauty marketing trends
  • Kraft Mothers Day marketing
  • RESIST – counter disinformation tool
  • Facebook pivots to WeChat’s business model
  • Smartphone launches
  • North Face + more things

    From Supreme to Gucci: How North Face uses big-name collaborations to drive ‘brand heat’ – GlossyTim Hamilton, North Face’s head of global creative, said it typically does two collaborations per year, at most. In addition to its upcoming collab with Gucci, North Face has an ongoing collab with Supreme that started in 2015. And it released collabs with athletic brand Brain Dead and MM6, the sportswear line of Maison Margiela, in August.  Hamilton said the brand’s collaborations typically require a lead time of 1-2 years and are almost always manufactured and produced by North Face. The MM6 collab, for example, began with discussions between Hamilton and the Margiela design team in 2019. – This lead-up time probably explains the balance in their collabs between hype and steadier brands. Hence no Virgil Abioh or Yeezy deal with North Face. Abioh has flirted with Canadian technical brand Arcteryx; which is owned by Chinese sports and outdoor clothing conglomerate Anta – who have a lot of cash. It is interesting that nothing has come from Abioh’s visual love letter so far.

    Op-Ed | New Balance Collabs Are Second to None This YearNew Balance places an emphasis on “aligning with brands that are authentic in their space and have substance behind their message.” New Balance’s roster of collaborators represent a wide range of aesthetics, communities, and subcultures, meaning the brand can speak to a variety of consumers based on what product has been matched with which collaborator. In a sense, putting together a New Balance sneaker collaboration is like a game of exquisite corpse. “We’re able to keep product executions and stories fresh while creating different followings for each type of partnership,” – you could argue that adidas and Nike’s deals with Yeezy and Off-White relegate adidas and Nike to little more than original equipment manufacturers (OEMs). But New Balance also doesn’t have the deep pockets to go up against adidas and Nike head-on. That lack of deep pockets also affects North Face as well. I am surprised that the North Face and New Balance haven’t collaborated, though part of the issue maybe New Balance’s Danner Boots business. This competes somewhat with North Face’s boots business, but they have a very different aesthetic appealing to a different audience. North Face is owned by VF Corporation with sister brands Dickies, Timberland and JanSport. This means that brand collabs for North Face are probably complex politically.

    A millennials love affair: China’s second-hand luxury goods market booms | Reuters – yes Chinese like new things like new apartments. Yes but: Chinese luxury consumers have become more sophisticated. Chinese consumers have travelled and seen the pre-owned market like Milan Station and BRAND OFF in Hong Kong and Japan respectively. In absolute terms middle class wages are lower in China still than the US; yet this isn’t reflected in luxury product pricing

    Alibaba Takes Over China’s Top Hypermart Chain for $3.6 Billion – Bloomberg – interesting that Alibaba is working on an offline retail strategy

    Robert Lighthizer Blew Up 60 Years of Trade Policy. Nobody Knows What Happens Next. — ProPublica – I am not normally interested in publishing about politics, but this article on US trade policy is an interesting starting point to think about the current debacle

    Revisiting Lyn Collins’ “Think About It” – Micro-Chop – great essay. Its also good to see how the edits of Ultimate Breaks and Beats played a role in popularising the ‘think’ break

    Hong Kong walks: discovering traditional, trendy Tai Hang | Financial Times – it makes me ‘home sick’ as Hong Kong island was my home for a while

    Baaaa for business: Princess Diana’s iconic sheep sweater is back | Financial Times – its interesting that luxury brands are now raiding not just archives but childhood memories for cues. Also the convoluted customer journey outlined in the article for the original purchase via a bridesmaid’s mother

    Debate over vegan ‘sausages’ and ‘burgers’ heats up ahead of EU vote | Financial Times – unsurprising given the size of the beef and pork industries in the European Union

    WPP back on hunt for deals, says chief | Financial TimesRead’s challenge is to win back investors who think agency holding groups are struggling with multiple structural tests: cost-cutting and clients taking business in-house, competition from consultancies such as Accenture, and waning clout as middlemen in digital ad markets dominated by Google and Facebook. WPP’s share price is 65 per cent lower than its 2017 peak, and has fallen more than a third since the pandemic battered the economy. The three-year decline is a more severe than at rivals such as Omnicom and Publicis. Meanwhile, investors have flocked to the simpler growth story of adtech providers such as The Trade Desk, which this year has soared to almost three times WPP’s market value on a tiny fraction of its revenues. The £2bn market capitalisation of Sir Martin’s S4 Capital, a digital-only advertising group, is almost a quarter of WPP’s value even though it generated less than three per cent of its £12.4bn sales in the year to June 30.  – a number of things from this interview. The Trade Desk has a lot of heat around it, WPP attempted to do this with Xaxis but has got little credit. Read tried to spin that Accenture and WPP have sweet spots at different points in the economic cycle. Hence the comment about Accenture being good at cutting marketing costs.

    Mr Read’s pitch is that WPP has combined its traditional creative strength with the tech expertise to build ecommerce platforms for clients such as Sainsbury’s, and become the single biggest integrator of Adobe’s software. “Our goal is to be to revenue growth what Accenture is to cost reduction,”

    Chinese-Americans campaign for Trump on WeChat | Financial Timesit is becoming increasingly difficult to organise on WeChat, not only because of the looming US ban but also because of Chinese censorship. Simple WeChat filters for sensitive terms such as “democracy” can detect articles about US politics. Sometimes when Mr Ming sends articles to his groups, those with Chinese-registered phone numbers on their WeChat accounts cannot receive the links, no matter where they are in the world. Ms Wen, who used WeChat in 2016 to organise a door-knocking campaign for Mr Trump, was glad to shift away from the platform this year. “I know it is completely surveilled. Nowadays I mostly use Telegram,” she said, referring to the encrypted messaging app. – interesting move to Telegram, mirrors what I saw in my Hong Kong friend network after the Hong Kong National Security law was passed

    Google’s new ‘hum to search’ feature can figure out the song that’s stuck in your head – The Verge – now this is clever

    The future of fashion week? Look to Shanghai | Vogue BusinessShanghai Fashion Week, which pioneered digital pivots like live streaming, returns today as a largely physical event, featuring around 90 brands across a number of venues, including its main stage in fashionable shopping district Xintiandi and emerging designer platform Labelhood

    How to steer clear of discounts this holiday season | Vogue Business“Markdowns have almost single-handedly ruined our industry,” says Hewitt. “They train the consumer not to buy in-season because they can come back in three months and get a discount. It’s a vicious cycle.” – during the 2008 recession Rolex reputedly bought back watches in its retail and wholesale channels. And then recycled them

    Kibbles & Bytes #1122: Apple Releases Four iPhone 12 Models and the HomePod mini – Don Mayer nails the assessment of 5G in the latest edition of his newsletter.

    Why a new generation of challenger brands need to rethink how to challenge | A Little West of Centre – Blands. That’s what Ben Schott, writing for Bloomberg, coined them. And what a coining it is. The new generation of humble, conscious, in-it-to-sell, underdog companies, sporting D2C models, consumer champion narratives, minimalist aesthetics, affordable luxury positionings and post-choice selling techniques (this is THE mattress, that is THE toothbrush).

    Sony Launches SR Display: You Can See 3D Pictures Without Wearing 3D Glasses – Gizchina.com – really interesting technology

    Indonesia’s central bank hints burglary in e-wallet playerconsumers should look at the track record of providers before using them to save large amounts of money. Indonesia’s total e-wallet transaction value size is expected to reach US$15 billion by 2020, according to a recent report by The Asian Banker

    Problem Solved #13: A lesson in tackling bloody taboos from Bodyform | The Drumthe result was to present the viewer with flame-engulfed apartment of a perimenopausal women; a monster ripping at an endometriosis sufferer’s uterus; a ‘flood gate’ moment following an unexpected sneeze; a woman who has chosen not to have children; and the often-turbulent journey of trying to conceive

    Diane von Furstenberg: Interview | Vanity FairThe iconic wrap dress, designed in 1974 and sold more than 15 million times since, made von Furstenberg an overnight sensation and began a dialogue with women that she has maintained ever since, in a large part through admirable philanthropic efforts, including the annual DVF awards. Now she’s taking that dialogue to the podcast, a medium she champions for its value in shifting the focus away from appearance.

    British Airways Avoids Huge £180 Million Data Breach Fine for Hack That Compromised the Personal Details of Over 400,000 Customers – good for BA given airlines are haemorrhaging cash at the momen. I am worry about the message that this sends to large corporates and customer data

    Shenzhen — Justin McGuirk – pretty much nails how I found Shenzhen over the decade that I visited regularly. More on Shenzhen related posts here.

    Facial recognition data leaks are rampant in China as Covid-19 pushes wider use of the technology | South China Morning Post – interesting that this is being collected by non-state actors such as property management companies and schools as well as the state bodies

    iPhone 12 launching without earbuds or wall chargers is compared to eating without chopsticks in China | South China Morning Post – I was expecting this as Chinese consumers are value orientated, brands focus on ‘client delight’ and there is a culture of free gifts with products. So taking items out of the box and the green explanation won’t wash

    Beijing 1986: portraits of a forgotten China | Financial Times – amazing photos from 1986.

    Shenzhen/Huawei: the other Bay Area | Financial TimesThe impression of military manoeuvres by alternative means was reinforced by Tencent, another Shenzhen resident. It was among big Chinese social and video platforms including iQiyi and Weibo, that simultaneously cancelled the livecast of Apple’s iPhone 12 launch – a small example of the nexus between the Chinese government, corporate decision-making influenced by the government and an undercurrent of Han nationalism

  • Holiday season e-tailing + more things

    Holiday season e-tailing links –

    Exclusive: Huawei in talks to sell parts of its Honor smartphone business – sources | Reuters – interesting move that move Honor out of the US sanctions. Less convinced that Huawei can focus on high-end phones as there was a supply chain and design synergy with Honor. More on Huawei here.

    Amazon launches an AR app that works with new QR codes on its boxes | TechCrunch 

    Why the Serverless Revolution Has Stalled | InfoqServerless computing refers to an architecture in which applications (or parts of applications) run on-demand within execution environments that are typically hosted remotely. That said, it’s also possible to host serverless systems in-house.

    China’s Games Streaming Giants Huya and DouYu to Merge – Variety – Twitch analogues

    EFFECTOR® -ROCK ON THE EYEWEAR- – amazing Japanese eyewear. More style related content here.

    Samsung pulls BTS-branded products from online Chinese platforms | Financial Times – this just makes Chinese netizens look ridiculous. It shows a fragile nature in Chinese nationalism. The kind of fragility that could drive China to conflict as the party tries to stay ahead of nationalist sentiment

    The ‘Fake Rich’ of Shanghai: Peeking Inside a Wannabe Socialite WeChat Group | What’s on Weibo – this shows the lengths people will go to be ‘living their best lives’. There have been examples of western and Russian netizens doing similar things for Instagram

    Caterpillar bets on self-driving machines impervious to pandemics | ReutersFred Rio, worldwide product manager at Caterpillar’s construction digital & technology division, told Reuters that a remote-control technology, which allows users to operate machines from several miles away, would be available for construction sites in January. – They’re not self driving as the headline says, but controlled remotely: think drones not robots. John Deere had done work on pre-plotted courses guided by GPS for ploughing and spraying in large fields. However in agriculture, this is also tied into a bigger issue around the ‘right to repair’ making automation to date non-viable for many farmers

    Taiwan academics told to identify as Chinese in journal | News | The TimesSpringer Nature claimed that under its editorial policy, authors alone could choose their affiliations, but said that it was “unable to enforce” the same standard on journals it did not own. It considered Eye and Vision, owned by the Wenzhou Medical University in China, as a “co-publisher” that operated under separate editorial guidelines. “The stipulations of this and other Chinese-owned journals with respect to Taiwanese affiliations are beyond our control,” it said. Its position has prompted outrage from leading academics in Britain, who have demanded that Springer Nature stop partnering with journals that operate under rules set by authoritarian regimes

    #MyLevisMyVibe Hashtag Videos on TikTokEarlier this year, Levi’s tested the TikTok ‘Shop Now’ button, which allowed them to provide their fans with a more integrated shopping experience within the app. We are truly moving towards the type of social commerce that has already been going on in China for several years. Now Levis has come back for another big TikTok campaign. This #MyLevisMyVibe is a simple, fun way for people to play around dressing up with Levi’s apparel. What better way for retail brands to connect with their fans than by highlighting them trying on actual clothes? It reminds me a bit of the Asos #AySauceChallenge we covered a few weeks ago. We’re starting to see so many brands now use TikTok that the total set of case studies to draw from is getting larger. I also noted that the language used by Levi’s in the hashtag challenge says “Show us your authentic self,” emphasising the trend of authenticity we are seeing across all modern advertising. I must say that by seeing random people creating their own videos to voluntarily participate in a challenge, it really does feel authentic. – the take from Good TikTok creative

    Orders from the Top: The EU’s Timetable for Dismantling End-to-End Encryption | Electronic Frontier Foundation – interesting that this appeared, alongside Five Eyes governments, India, and Japan make new call for encryption backdoors | ZDNet 

  • iPhone 12 range launch

    Apple announced a four phone iPhone 12 range:

    • iPhone 12 Mini
    • iPhone 12
    • iPhone 12 Pro
    • iPhone 12 Pro Max

    I looked at the event using a social listening tool and the thing that really struck me was where the people commenting on it where commenting from.

    iPhone 12 event languages used in 1000s of mentions
    Languages versus 1,000s of mentions

    Thinking about key Apple markets; at least some of the buzz seems geographically misplaced. There was a distinct lack of discussions happening in Japan and mainland Europe for example. I watched it with a couple of friends based in Hong Kong; but I realise the launch itself would be at an inconvenient time in Japan.

    Where was the Japanese pre-event buzz though? Why didn’t Apple do more to build buzz in Japan? Apple has a sizeable market share in Japan and this 5G range of handsets are strategically important to retain that market share.

    As for mainland Europe, if social discussions are a proxy for a lack of interest; Apple has a serious problem on its hands. The silence hints a wider question around brand and product relevance. Yes 5G rollout is less advanced than in Asia, but there is also the improved camera and improved 4G reception that the handsets provide. Apple has arguably the best 4G antennas currently available on a handset which would benefit real world performance.

    At this time, Apple should be on the up, given that Huawei is no longer a serious contender in the market. Instead there is the silence of one hand clapping.

    Here’s what the social discussions looked like during the live event.

    iPhone 12 event social mentions over time
    Social mentions over time.

    As a brand marketer I would be concerned. The fan boys didn’t show, neither did the critics. Yes this launch is happening in a pandemic, but that should help due to the lack of distractions and the break from doom scrolling on social to do something else.

    More Apple related posts here and rewatch the iPhone 12 launch online.

  • Amazon returns + more things

    Hidden cameras and secret trackers reveal where Amazon returns end up | CBC News – interesting aspect of Amazon’s business model. It does make me wonder how much of a drag is returns on Amazon’s business? Retail returns are usually running at 10 percent of products bought. With e-tailing; this rate is thought to be as high as 40 percent according to the programme. That sounds like an extremely high rate of returns. Back when I was in college 25 percent was quoted as a returns rate for catalogue businesses.

    Inside Palantir, Silicon Valley’s Most Secretive Unicorn“Where you get into trouble is when the software gets so complicated that you have to send people in to manage it,” said one former CIA official who is complimentary of Palantir. “The moment you introduce an expensive IT engineer into the process, you’ve cut your profits.” Palantir, it turns out, has run headlong into the problem plaguing many tech firms engaged in the quest for total information awareness: Real-world data is often too messy and complex for computers to translate without lots of help from humans – to be fair enterprise software companies have always sold a good deal of smoke and mirrors in terms of over-exaggerated claims – sounds a lot like IBM’s Watson in this respect

    Apple’s New 5G IPhones May Be Left on the Shelf | Yahoo! Finance – 5G lacks a killer app for consumers

    Exposure to TV ads up 15% during height of lockdown – Even children were watching more broadcast TV and exposed to a greater volume of advertising in the weeks following the lockdown in March.

    Alibaba Group – investors day presentations – some interesting insight into Chinese e-tailing, retailing and internationalisation of these models

    Blockbuster Chinese games said to boycott Huawei and Xiaomi app stores over revenue tax | South China Morning Posttwo Chinese gaming startups, Lilith Games and miHoYo, said they won’t sell their would-be autumn hits via app stores pre-installed on smartphones made by Huawei and Xiaomi. Instead, they’ve opted for stores charging smaller fees or none at all—including Apple’s App Store, which levies the same 30% charge in China as it does everywhere else. While the duo didn’t say outright they were unhappy about the 50% rule set by the Chinese Android stores, many gamers and developers see them as the good guys stepping up against tech’s behemoths

    How to Monitor Facebook Pages – Meltwater Help Center – now allows users to monitor Facebook pages that they’re in charge of. The limit is 50 specific Facebook pages. It pulls out the Facebook analytics data into a Meltwater interface

    European Semiconductor Sales Drop, Global Sales Rise – EE Times Europe – not surprising given the disruptions to manufacturing

    Google Chrome remains China’s most popular web browser, even with Google search and other apps blocked | South China Morning Postconsumer backlash against some domestic browsers can be attributed to their aggressive user acquisition tactics, such as being deliberately difficult to uninstall. But he said that a shift in consumer tastes might also play a role. When Chinese internet companies first started designing websites and applications in the late 90s, the minimalist aesthetic was unpopular, he said a friend told him at the time. “Chinese consumers wanted stores where all the merchandise was crammed onto the shelves at maximum capacity, with narrow aisles where people were just bumping into one another,” he said. “It felt like plenitude.” “Those early design preferences endured for a surprisingly long time online, and I think there’s still a much higher tolerance for it than we’d see in the US or other Western countries,” he added. “I think as consumers get more sophisticated, though, they’re looking for a retail experience that doesn’t feel like a fire sale all the time.”

    Opinion: How Can Luxury Brands Successfully Price In The Post-COVID World?In these challenging times of lockdowns and demand contraction, luxury brands have increased – even more than usual – the prices of their bestselling products to offset part of the compression of margins due to the pandemic. Take for instance, Chanel which earlier this year confirmed it had brought the prices up of its iconic handbags (11.12, 2.55, Boy, Gabrielle) ranging between 5 and 17 percent in euros and Louis Vuitton which also raised the prices of some of its products in March and May. It is not a surprise that brands like Chanel, Louis Vuitton, Hermès and Dior, whose handbags are products that are considered iconic and perceived by consumers as investment pieces, can be more bold in increasing prices to protect their margin. But not all companies have such strong brand positioning and therefore cannot raise their prices so easily.

    Bulgari CEO Jean-Christophe Babin: “Millennials Don’t Want Formal Luxury.” | Luxury Society – I suspect that this is across age cohorts but the blend of streetwear and luxury is a key sign of it

    Is online advertising subprime? Contagious – interesting thought experiment

    South Korean Activists Accuse China of Using Huawei to Hack Their Election | Daily Beast – of course Samsung is looking to pick up 5G smartphone and infrastructure sales from Huawei….

    New info about Facebook-Instagram deal delays antitrust report: source | CNBC – it will be interesting to see what comes out

    Axios China – Top German official hushed up report on China’s influence – not terribly surprising when you read books like Hidden Hand. More China related posts here.

    The end of the American internet — Benedict Evans – more precisely. The end of Americans being the dominant users and culture on the internet

    Brussels drafts rules to force Big Tech to share data | Financial Times – grab the popcorn

    State of AI Report 2020 – interesting report on the hype

    The great uncoupling: one supply chain for China, one for everywhere else | Financial TimesUntangling supply chains that have built up over a generation is a complex and difficult task and the multinational companies which sell into the Chinese market will stay and even expand. But if companies that once used the mainland to make goods for export do decide to depart in significant numbers, it will represent a major reversal of five decades of economic integration between the US and China

  • Troll communicators

    Troll communicators

    When I started my agency life; PR people tried not to be the story. The idea was to let the client be the story, whether you were inhouse or agency side. An exception to this would be agency leaders trying to raise the brand profile of their agency and senior political advisers.

    Troll communicators
    Andy Stone’s oddly passive aggressive post on the conclusion of ICO investigation into Facebook and Cambridge Analytica

    The modern era of troll communicators finds its roots in social.

    Product blogs

    After the dot com boom blogging started to flourish in Silicon Valley. Companies like Google and Microsoft to develop product blogs over the next few years. These would often take the place of a press release to announce the launch of a new product or feature. Part of the reason for this was the speed of product launches versus approvals.

    A product blog post had to comply with the social media guidelines, but didn’t go through the legal overview like a press release would. It was essentially a ‘hack’ of the existing marketing infrastructure for a lot of businesses.

    On social

    Some communicators like Wadds and Frank X Shaw embraced the new format for professional reasons. Frank had started his blog around the same time as he moved from agency-side to work for client Microsoft in an inhouse role. Previously it had been a blog on the website of the agency where he worked.

    Over time, Shaw used his Glasshouse blog and Twitter to articulate his own opinions. He bleeds Microsoft so his views aren’t too far from the corporate line. While he might put together a forceful argument; I’ve always found him to be unfailingly polite. So far away from the troll communicators of today.

    Going around the media

    At some point, conventional media relations at the corporate headquarters of many firms became less important. Announcements just came out on the blog posts unmediated by the media.

    Thought leadership activities also changed. Rather than doing interviews or op-eds*; corporate leaders would do essays on their blogs. Speaking to senior technology leaders; you often hear Marc Andreessen’s essay Why Software Is Eating The World cited as an example of what they want. (They often forget that it actually appeared first in the Wall Street Journal and was republished on the Andreessen Horowitz blog the same day.)

    Media are awkward, they hold you to account and ask questions that you’re not that interesting in answering. It doesn’t fit in with their self image being an Adrian Veidt / Ozymandias type character.

    Where the media writes something about the company that they haven’t cooperated with and don’t agree with – owned media channels provide the platform for response. And the last word.

    It’s from this that you get the strangely passive-aggressive troll communicators. More PR related posts here.

    Op-ed is a shortened version of the American term opinion editorial or opinion piece in European English*